The woman who was behind the desk was helpful and friendly. Excellent customer service. I wish I would’ve wrote down her name. Great experience.
CHRISTOPHER C | First ImpressionsSelf Storage Units in Victor, NY, 14564
U-Haul Moving & Storage of Victor
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A Safe Place Self Storage
6025 Denny Dr., Farmington, NY 14425 View Available Units5.8 miles from this location -
Carver Creek Mini Storage
2524 Cannan Rd, Bloomfield, NY 14469 View Available Units
(U-Haul Neighborhood Dealer)9.0 miles from this location -
Rent-A-Space
430 Western Dr, Rochester, NY 14623 View Available Units10.6 miles from this location -
U-Haul Moving & Storage of Webster
1039 Ridge Rd, Webster, NY 14580 View Available Units12.1 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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I was stressing about what to do with the contents…saw the sticker and problem solved.
Carol O | Online Move InMcKenzie was awesome. Check-in process with two keypads is a little cumbersome, you probably hear that a lot.
Joey C | First ImpressionsThe staff member on duty was very polite, friendly, professional and answered all my questions.
Theresa C | First ImpressionsMackenzie provided excellent customer service and was knowledgeable in addressing all of our questions.
Scott L | First ImpressionsI’m not happy that the unit type I asked for was not provided and instead 2 units were provided. This was not helpful and not communicated to me. I’m unsure how or why this really happened. I was told that it was because they didn’t have the unit chosen as an online check in choice, but that was not clearly stated and when I received a text to do it online, why would I think that would make a difference in what unit I was given? I’m super disappointed and not sure I will keep my stuff here after this month. Which makes more work for us now, and is very frustrating
JESSICA M | Online Move InMakenzie and her team were great…the only issue we had was that the storage unit was on the second floor…a long walk to the back of the facility! If there was access through the rear of the building that would not be nearly as bad. We went into it with our eyes open so it wasn’t their fault at all. Thanks!
Merrick S | Overall ExperienceAfter completing on line check in process and providing photos of drivers license multiple times I had to register at the desk and go through the exact same process with photos. Also, no explanation was previously provided about having to use two different keypads to enter the facility and then the facility keypad required me to enter the code 3 times before it worked. If you offer a 24/7 virtual check in process then the tools you need to use to do the checkin in need to work.
Robert M | Online Move InWaiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.
ROBERT T | Overall ExperienceChuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you
James B | First ImpressionsRude staff. Such. Rude. Staff. Won't be back due to that
SAMANTHA D | Overall ExperienceI was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.
David M | Overall ExperienceNo air conditioning in warehouse extremely hot
Timothy Y | Overall ExperienceWe moved to the facility 22 years ago. It’s been great ever since.
JASON C | First Impressions