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TRACY D | Premières impressionsSelf Storage Units in Victor, NY, 14564
U-Haul Moving & Storage of Victor
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe monthly payment became too expensive, but great storage facility!
Askyia L | Expérience généraleEveryone has always been super helpful and super friendly. The facility itself was great too! Thank you for making such a difficult time so much easier. Uhaul has always been the best!
Karen H | Expérience généraleStaff was excellent, so friendly and helpful. I always felt safe and secure there as well as my mom's belongings being safe. Loved that the storage was inside a building. The alarm is obnoxious but I am sure you already know that, lol.
Christine T | Expérience généraleThis storage space in Victor, NY revived our faith in uhaul. Our previous space in Worcester MA was robbed repeatedly, they were difficult and rude. We had to have the manager at this location call to get them to close our last account after repeated messages. Not to mention the 19 phone calls, 3 locations, a customer service representative hanging up on us for 1 out of state truck rental. We were called 4 hours into the next state and they called to tell us our tow was unsafe. No response from anyone at uhaul management for the absolutely abhorrent costly experience we had with uhaul in MA. Thank goodness for Mackenzie and her team or we would never have anything good to say. Still disgusted by how we were treated after 5 plus truck rentals and almost 2 plus year of storage. We have spent thousands of dollars and you caused us pain suffering and a huge loss of family collectibles and art. Shame on you
Ann R | Expérience généraleThe facility was very clean and nicely accessible. The staff was helpful and accomodating. It was a very pleasant experience and we will definitely be using this service and accommodations in the future. Being able to rent a truck and store items where we are returning the rental truck made the experience very efficient.
Steve B | Expérience généraleCould be a bit more price conscious
Tiffany B | Expérience généraleGreat service, clean and environmentally friendly! only suggestion is to add lighting in the unit... had to remember to bring flashlight..
maria v | Expérience généraleFor temperature control storage I'm not sure why it has to be over a hundred dollars more for 5 less feet than other storage, but for people that want secure indoor metal siding storage I can justify a higher cost b7t not that much.
Aimee K | Expérience généraleI didn’t have to deal with anyone in the office so I can’t attest to those questions, I will say that I was disappointed when I reserved a unit only to arrive and find out that it was 2 units instead of one. I knew it was a short term issue for our family, so we kept the split units but it was pretty inconvenient and I’m shocked that I did not receive a phone call about it.
JESSICA M | Expérience généraleThe woman who was behind the desk was helpful and friendly. Excellent customer service. I wish I would’ve wrote down her name. Great experience.
CHRISTOPHER C | Premières impressionsI was stressing about what to do with the contents…saw the sticker and problem solved.
Carol O | Déménagement en ligneMcKenzie was awesome. Check-in process with two keypads is a little cumbersome, you probably hear that a lot.
Joey C | Premières impressionsThe staff member on duty was very polite, friendly, professional and answered all my questions.
Theresa C | Premières impressionsMackenzie provided excellent customer service and was knowledgeable in addressing all of our questions.
Scott L | Premières impressionsI’m not happy that the unit type I asked for was not provided and instead 2 units were provided. This was not helpful and not communicated to me. I’m unsure how or why this really happened. I was told that it was because they didn’t have the unit chosen as an online check in choice, but that was not clearly stated and when I received a text to do it online, why would I think that would make a difference in what unit I was given? I’m super disappointed and not sure I will keep my stuff here after this month. Which makes more work for us now, and is very frustrating
JESSICA M | Déménagement en ligneMakenzie and her team were great…the only issue we had was that the storage unit was on the second floor…a long walk to the back of the facility! If there was access through the rear of the building that would not be nearly as bad. We went into it with our eyes open so it wasn’t their fault at all. Thanks!
Merrick S | Expérience générale