Customer Reviews for U-Haul Moving & Storage of Victor

7 264 évaluations

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I was a little upset that the moving blankets and dolly were not in the back of the truck, yet the movers found other ways around it. I asked for a credit on those items and I'm sure they put it through.

Elizabeth S. 
Évaluation :
2

Hire more staff. Should not have only two people there on a Saturday.

Patrick L. 
Évaluation :
4

Came to showroom at 8 am to pick up 15' truck. I had to wait 30 minutes to get waited on because there was only 1 person working and she already helping one customer and myself and two others behind me waiting. Seems like there should be a little more help so customers aren't waiting 30-45 minutes.

Jamie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEANGEL F. 
Évaluation :
3

Reservations are the best and easiest way to go. No waiting in line!!

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

I have always had a good experience with this location. They are pleasant people, have a good selection of trucks on site, and reasonable hours. In fact they are the only uhaul center I use. There are two uhaul dealers closer to me but I am more than willing to drive the extra distance to use this one.

Mark S. 
Évaluation :
4

Dropped off a day early. I was told to go park in any space, backing in. As I have fair abilities to back up a trailer accurately, I requested help. This was done, but with a bit of an attitude. I expected a receipt of return, but none was offered.

James S. 
Évaluation :
5

Customer Service was great and Pick-Up and Return Smooth - W

Madelyn W. 
Évaluation :
3

Waiting for help from assistance takes a very long time

HEATHERJEAN H.  |  Expérience générale 
Évaluation :
5

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Andrew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Great service pickings up and dropping off. So smooth

Rick P. 
Évaluation :
5

Steering wheel was unresponsive and air conditioning did not work

Spencer M. 
Évaluation :
1

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

jamoe c.  |  Expérience générale 
Évaluation :
4

Fix your Uhaul share website, does not work to return after hours

Jamie S. 
Évaluation :
4

Great customer service, friendly and knowledgeable

David A. 
Évaluation :
4

Staff very good answered all questions accurately and with a good attitude.

Victor S. 
Évaluation :
5

All the location employees I interacted with were professional and helpful.

Douglas R. 
Évaluation :
5

Rien

Anthony D. 
Évaluation :
5

So impressed with UHaul's logistics coordination, flexibility, communication and service. Cannot say enough what a pleasure it has been to work with them - corporately *and at each individual dealer. THANK YOU

Danielle A. 
Évaluation :
5

So impressed with UHaul's logistics coordination, flexibility, communication and service. Cannot say enough what a pleasure it has been to work with them - corporately *and at each individual dealer. THANK YOU

Danielle A. 
Évaluation :
5

So impressed with UHaul's logistics coordination, flexibility, communication and service. Cannot say enough what a pleasure it has been to work with them - corporately *and at each individual dealer. THANK YOU

Danielle A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYELLEN S. 
Évaluation :
1

Check-in clerk was so rude. So sad she felt the need to act like I was a bother and scold me for showing up at 9am instead of 8am. Rental was for a charity event and we had a morning snag. Seriously the rudest customer service I think I have ever dealt with and she left me so upset.

Patricia R. 
Évaluation :
5

A backup camera on the large trucks would really help. Overall very satisfied. Merci.

Ian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fnu A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wasim A. 
Évaluation :
5

App wasn't working so had to wait in line to complete pickup. The app is very efficient so it was a bummer to wait in line about 8 deep on a Saturday morning

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takahiro H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Really efficient check out and return process.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

The customer service person was very friendly and helpful Makenzie knows the answer and the work is done was fast and easy.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

Provide Bluetooth in vans. The metal grate separating the cab from the van bed made seeing out the back nearly impossible.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

The wait in line was extremely long. There were multiple employees, but only 1 was helping customers. To be honest, the long wait times are normal for this location.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

This location provided a customer experience second to none! They were extremely helpful, professional, And a joy to do business! A member of the staff was going home at the end of their shift, over-heard my question- And immediately came back and stayed an extra 15 minutes to make sure that everything was going to be OK for me before she finally left. I highly recommend this location!!

Tom R. 
Évaluation :
4

Customer service was excellent. Staff were knowledgeable, helpful and friendly.

VINCENTL S. 
Évaluation :
5

Excellent service.

CARLTONEARL B. 
Évaluation :
5

I RECIEVED AN EMPTY TANK, PUT IN 40,07 WORTH OF GAS!!!!! THEN I HAD TO PUT IN ANOTHER 44,17 TO GET TO A HALF TANK OF GAS... I HOPE YOU REIMBURSE ME FOR THE FIRST 40,07 WORTH IF GAS.. THEN I CHECK MY BANK ,THE FIRST CHARGE IS 68,51 THEN YOU DO ANOTHER CHARGE FOR 58,92!!!!!!!!!!!!!!!!!! WHAT IS GOING ON ALL I DID WAS DRIVE MAYBE 15 MILES!!!!!!!!!!!!! PLEASE CORRECT ALL THIS! TY SANDRA MCDONALD

Sandra M. 
Évaluation :
5

Excellent customer service

Roynell V. 
Évaluation :
5

Mackenzie was a pleasure to deal with, definitely an asset to the organization. She was knowledgeable, friendly, and had fantastic customer service skills. AAA+++.

Louis C. 
Évaluation :
5

Everything is always great at this location. McKenzie runs a tight ship!

CHARLESHAITH F. 
Évaluation :
5

Mackenzie is very personable and knowledgeable. She did a great job !!!

Mike M. 
Évaluation :
5

Very helpful and efficient with returns. Great customer care

Barbara G. 
Évaluation :
5

Still haven't received the final bill/total in my email like the person at the store told me I would.

Mauricio G. 
Évaluation :
5

Retrain Melinda with customer service, educate her in options, instill in her a caring spirit

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
4

There was problem with the brakes. When you press the brakes the front end was shacking also the drive side door light came on and I had to open and shut the door a couple of time time get the light to go off

Lisa K. 
Évaluation :
5

Oil change message came up on display with only 7 % life left...no issues however. On cargo van. Needs oil change

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus P. 
Évaluation :
4

We ordered 30 blankets but they only had 12.don't understand why they didn't have what we ordered well in advance.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Nothing. Mackenzie was excellent!

Easter T. 
Évaluation :
5

Nice and smooth

Brent D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer R. 
Évaluation :
5

Great service and lots of information was given

hector D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd N. 
Évaluation :
4

I waited for 45 minutes at the sign in desk in Victor NY for my turn to speak to the rep. I had a reservation made online. Rep was very good, but there is too much work for one person.

Karl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug D. 
Évaluation :
5

McKenzie and the team are fantastic!

Anthony S. 
Évaluation :
5

None. McKenzie was awesome!! Very professional and helpful!! Great personality/ looks and attitude to be the General Manager for sure!! Thank you McKenzie

DONALDW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi T. 
Évaluation :
5

Mackenzie is always incredibly helpful, and Derek and Will have also been so helpful in the past. Everything is clean and well run, and the information is so good. We recently had to rent an additional U-Box on a day where we couldn't get it delivered, and Victor U-Haul made calls and worked with us until we could get one, saving our move.

Andrew H. 
Évaluation :
5

Went well. Everyone there was nice.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

The only thing I would recommend is building an access road from the gas station next door back to U-haul instead of having to go through the mall to get back to your parking lot.

Royce C. 
Évaluation :
5

Why is it that it's pretty much a guarantee that I'll have to stand in line for 25-30 minutes EVERY time I get a truck from Uhaul at this location? I'm a regional sales manager for a huge company, and I do everything I can to improve my customers/end user's experience. You guys at Uhaul have made zero attempts to speed up the rental process. Why? You make it easy for your competitors to gain market share over you. All they have to do is make it so an incoming customer can get in and get out in under 10 minutes, and your sales will fall drastically. Why don't you guys be cutting edge innovators instead of reactors. Just curious

Patrick Z. 
Évaluation :
3

Short handed, leading to long wait lines, not cleaned trucks, the 800 number had a greater Han 1 hour wait and the web site was down

Mark G. 
Évaluation :
4

Don't rent at 5 pm when return of vehicle is also5 pm. Not allowing time for paperwork and cleaning before next rental.

SANDRALEE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

To check in your rental when complete the wait on the phone is ridiculous at 90 minute wait times. That's the 1800 uhaul number. Two weeks ago a friend had the same problem but there wait was 3 hrs even worse.

Larry B. 
Évaluation :
5

Online return process is horrible. Had to go manual because I couldn't get past the photo of the odometer. Person at Victor was very nice and professional hence the high marks.

Theodore D. 
Évaluation :
4

Nothing. Always a great place with helpful personnel

Ellen F. 
Évaluation :
4

The truck was clean and ran well, but the brakes were very rough. When the brakes were applied, even a little, the truck shook like it was suddenly driving on a washboard road. It also felt like the front rotors were warped.

John E. 
Évaluation :
5

I wish I wrote down the lady's name she was awesome!!! We will be back

Caroline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

McKenzie is great always on top of everything!

CHARLESHAITH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis P.  |  Premières impressions 
Évaluation :
5

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Évaluation :
4

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Évaluation :
3

Excellent customer service

Roynell V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAULE M.  |  Expérience générale 
Évaluation :
5

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Expérience générale 
Évaluation :
5

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J & J T.  |  Expérience générale 
Évaluation :
5

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
3

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Expérience générale 
Évaluation :
1

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154 charge and a $60 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Expérience générale 
Évaluation :
5

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry v.  |  Expérience générale 
Évaluation :
5

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Expérience générale 
Évaluation :
5

Lights in the unit.

Karen C.  |  Expérience générale 
Évaluation :
5

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline v.  |  Expérience générale 
Évaluation :
5

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Expérience générale 
Évaluation :
5

wonderful place and amazing staff!

Sarah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Great service.

Karen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rita t.  |  Premières impressions 
Évaluation :
3

Checking in was difficult. Didn't have my reservation as I booked it.

Jody L.  |  Expérience générale 
Évaluation :
5

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Expérience générale 
Évaluation :
5

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Expérience générale 
Évaluation :
5

Very professional. Would use this facility again, very impressed!

susan z.  |  Expérience générale 
Évaluation :
4

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  Premières impressions 
Évaluation :
5

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  Premières impressions 
Évaluation :
5

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  Premières impressions 
Évaluation :
5

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Expérience générale 
Évaluation :
2

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Expérience générale 
Évaluation :
1

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn E.  |  Réservation 
Évaluation :
4

Great experience overall.

Carrie K.  |  Expérience générale 
Évaluation :
5

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura M.  |  Expérience générale 
Évaluation :
5

very friendly and helpful

Ted K.  |  Expérience générale 
Évaluation :
3

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba V.  |  Expérience générale 
Évaluation :
5

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I'm sure there is a reason but this is for corporate.

TYLER C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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