Customer Reviews for U-Haul Moving & Storage of Victor

7 349 évaluations

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley S. 
Évaluation :
5

Staff was very pleasant and easy to work with.

Reginald D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwight R. 
Évaluation :
2

This is the 3rd time I have rented there and each time I ask for a receipt. Each time they will not give me one they tell me it will be emailed and it never comes. I now have to search around looking for a receipt on the web site. Can't be that my email address is wrong you always find me for this nonsense. Additionally my previous trip to Boston I keep getting till after tool charged to my card each transaction has a 1 fee attached to it. I have seen all the tolls online and U-Haul knows what they are but I am being charged $1,14 for a 0,14 toll and it just keeps happening as I'm billed the toll plus a dollar every time instead of just processing them all at once and being done. This causes me tons of work gathering receipts for charges spread out over months all from a 2 day trip to Boston. I will go back to using enterprise truck rental if this type of billing is the norm at U-Haul. When I requested my receipt their were 3 employees standing around talking when I walked in and nobody could go out check the fuel level record my mileage and close out the contract. I will have to let them finish their conversation and hunt for the receipt later. Their was no other customers present when I made this request…. I just don't get it

charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary L.  |  Expérience générale 
Évaluation :
4

Amazing service

JUSTINL L. 
Évaluation :
5

great having a reliable truck.

sally F. 
Évaluation :
1

Vehicle was old… AC did not work… staff was rude… customer support is hard to contact… self check out process did not work…. Got charged an extra day… One of the worst experiences ever

Matthew P. 
Évaluation :
5

Everything was great!

Grosvenor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug D. 
Évaluation :
5

After not being able to rent online I went to the store and Brian was very helpful and I was able to get my rental and get my move completed When I returned the same employee was met with a very unhappy and belligerent customer I this he did a great job handling the situation

Raymond P. 
Évaluation :
5

Very friendly and efficient staff. The truck was very clean and smelled great. Very pleasant experience. Will go again.

Narendra B. 
Évaluation :
2

Terrible rental experience. Clerk told me 8 times I had to have the gas full and back on time or I'd Have "pesky" fees. The truck back door was locked and the key would not work. Instead of helping me he told me I'd have to wait. Took him 1/2 hour to hook the other guy up. The truck had 137 317 miles on it - a 2011 truck. Wouldn't go over 50 MPHn the brakes were terrible, and took 3 miles to get it to 50. Back door would not open and close easily - had to jump on the handle to get it down. Had to hit the locking hasp with a hammer to close and open it. Gas tank was on F, but the tank when I filled it went way past the F. I put in 12,3 gallons for 32 miles -= clearly it was no where near full when I picked it. They would not credit any of it back. The young clerk clearly didn't want to help correct the experience. "I cant do anything, I am just a clerk". Have had good experiences here before - but will NOT rent from here again. Buyer beware. Drive the truck a bit before you get too far away. This truck would have been unsafe on the expressway because it wouldn't go 50MPH, .

steve M. 
Évaluation :
5

never refeiverdf an adjusted bill for returning trailer early---was suppo=sed to get an email

ROBERT E. 
Évaluation :
5

The best customer service around all should get raises!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric E. 
Évaluation :
5

Everything was great the staff were very knowledgeable professional and helpful. The entire rental process was speedy in and out.

joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Staff was extremely pleasant, professional, and helpful

Daryl H. 
Évaluation :
5

In and out, quickly, Agents were helpful and courteous. I like the Victor location. ALways rent there.

john J. 
Évaluation :
5

Rien

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rey S. 
Évaluation :
5

This location's equipment is always clean and in good running condition.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
3

When I returned my rental trailer the person behind the counter said OK you're all set but I wasn't given a receipt or some form of acknowledgement that I returned the trailer on time, (actually about 16 hours early).

Timothy Q. 
Évaluation :
2

I never received an email stating that the truck I reserved would not be available at the location I chose. I drove there (reservation still said original store) tried to check in and it said I was at the wrong location. When I got to the new location mobile check in was not working so I had to wait in a long line inside. Once I got the truck, the exhaust was EXTREMELY loud, shook terribly at higher speeds and the brakes were also loud. Truck was not in good condition mechanically. Overall terrible experience.

Madeline A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joyann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G. 
Évaluation :
1

I had originally booked a 26 foot truck several months ago. I had then modified my reservation online a few weeks ago because we had moved much of our stuff and thus didn't need a 26 footer. I reserved a 17 foot truck online but was called a few days before pickup and told that there were not any more 17 foot trucks, or 15 foot trucks, available. Unfortunately, this meant that I had to take an additional trip which cost $40 extra due to mileage. Your online portal is not user friendly and messed up my plans for our move out date.

Connor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Highly appreciated the excellent customer service I received and a seamless rental and return! Perfect experience in every way. Merci.

Jennifer V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan J D. 
Évaluation :
5

Staff was professional and courteous. This location has great employees.

Jesse R. 
Évaluation :
5

keep doing what you are doing.

LARRY W. 
Évaluation :
5

Great service

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Store employees were extremely courteous and helpful.

Marjorie H. 
Évaluation :
5

Staff helped me put the trailer on and take it off. Very attentive throughout the process

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmin G. 
Évaluation :
5

I rented a trailer that would not work for what I wanted (because your site listed it as 12" x 6" but didn't spell out that the entry ramp was only 50 inches). However, the team on-site was able to change my reservation and were very helpful. Did a great job. And price was fair.

Theodore W. 
Évaluation :
5

The online system does not work. I had to go inside to get the truck.

Louis C. 
Évaluation :
4

They gave me an old truck when there was a much newer one right in front of it, but the truck worked and got the job done.

Steven D. 
Évaluation :
3

Staff not very friendly . Truck not in best of condition

PAULJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenifer R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Everything was great

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sangjoon L. 
Évaluation :
5

Courteous and helpful staff.

Sandeep K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

I received this survey but am still waiting for my receipt? This is backwards. Truck was smoked in and cigarette ashes were in the door pockets and floor. Passenger door requires very hard slam to close completely. Probably related....the passenger side mirror was misaligned and changing during driving. The locking screw was loose. Improved after I tightened the set screw. I never did break the code on the cabin light and cargo light. How do you turn them off?

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melinda M. 
Évaluation :
5

Truck was perfectly fine, clean and well-maintained except that the cabin smelled like cigarette smoke and no amount of rolling down the windows or airing it helped. We were late and did not have time to drive back and exchange the truck. My travel companion has asthma and was bothered the whole trip. It would be great to have nonsmoking trucks. Staff at this facility was very helpful, attentive, and quick.

Lori W. 
Évaluation :
5

Wish they would do final bill with truck.

Karl N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michelle A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merry T. 
Évaluation :
5

The staff person that helped us was excellent. Efficient, friendly, courteous and quick. He processed things and got us on our way quickly. Great job

Donna R. 
Évaluation :
5

I always love renting with Mackenzie and her crew. They are super helpful and try their best to help me get everything I need in the timeliest manner.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Great experience from reservation to check-in , to check-out. Store employees did a great job. They were knowledgeable and professional. Truck was perfect. Price was fair and upfront with no hassles. Merci.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

I've rented 3 times in the past 5 months and the staff are great and very helpful.

corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Holiday weekend and the guys were incredibly nice

kevin B. 
Évaluation :
5

Friendly & ver helpful!

Charlie G. 
Évaluation :
5

N/a

Gail M. 
Évaluation :
5

Simple online reservation with friendly team onsite

David L. 
Évaluation :
5

Check in time went smoothly.the Customer service was very good,the return process also went well.

Ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaquisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
4

The gas level stated in the contract did not match with the truck gas gauge. Threat of going below a certain level of gas would result in large fees. Truck was received at penalty level. To avoid fees added more gas than was actually use.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
4

I was a little upset that the moving blankets and dolly were not in the back of the truck, yet the movers found other ways around it. I asked for a credit on those items and I'm sure they put it through.

Elizabeth S. 
Évaluation :
2

Hire more staff. Should not have only two people there on a Saturday.

Patrick L. 
Évaluation :
4

Came to showroom at 8 am to pick up 15' truck. I had to wait 30 minutes to get waited on because there was only 1 person working and she already helping one customer and myself and two others behind me waiting. Seems like there should be a little more help so customers aren't waiting 30-45 minutes.

Jamie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEANGEL F. 
Évaluation :
3

Reservations are the best and easiest way to go. No waiting in line!!

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

I have always had a good experience with this location. They are pleasant people, have a good selection of trucks on site, and reasonable hours. In fact they are the only uhaul center I use. There are two uhaul dealers closer to me but I am more than willing to drive the extra distance to use this one.

Mark S. 
Évaluation :
4

Dropped off a day early. I was told to go park in any space, backing in. As I have fair abilities to back up a trailer accurately, I requested help. This was done, but with a bit of an attitude. I expected a receipt of return, but none was offered.

James S. 
Évaluation :
5

Customer Service was great and Pick-Up and Return Smooth - W

Madelyn W. 
Évaluation :
3

Waiting for help from assistance takes a very long time

HEATHERJEAN H.  |  Expérience générale 
Évaluation :
5

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Andrew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Great service pickings up and dropping off. So smooth

Rick P. 
Évaluation :
5

Steering wheel was unresponsive and air conditioning did not work

Spencer M. 
Évaluation :
1

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

jamoe c.  |  Expérience générale 
Évaluation :
4

Fix your Uhaul share website, does not work to return after hours

Jamie S. 
Évaluation :
4

Great customer service, friendly and knowledgeable

David A. 
Évaluation :
4

Staff very good answered all questions accurately and with a good attitude.

Victor S. 
Évaluation :
5

All the location employees I interacted with were professional and helpful.

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis P.  |  Premières impressions 
Évaluation :
5

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Évaluation :
4

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Évaluation :
3

Excellent customer service

Roynell V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAULE M.  |  Expérience générale 
Évaluation :
5

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Expérience générale 
Évaluation :
5

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J & J T.  |  Expérience générale 
Évaluation :
5

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
3

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Expérience générale 
Évaluation :
1

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154 charge and a $60 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Expérience générale 
Évaluation :
5

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry v.  |  Expérience générale 
Évaluation :
5

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Expérience générale 
Évaluation :
5

Lights in the unit.

Karen C.  |  Expérience générale 
Évaluation :
5

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline v.  |  Expérience générale 
Évaluation :
5

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Expérience générale 
Évaluation :
5

wonderful place and amazing staff!

Sarah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Great service.

Karen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rita t.  |  Premières impressions 
Évaluation :
3

Checking in was difficult. Didn't have my reservation as I booked it.

Jody L.  |  Expérience générale 
Évaluation :
5

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Expérience générale 
Évaluation :
5

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Expérience générale 
Évaluation :
5

Very professional. Would use this facility again, very impressed!

susan z.  |  Expérience générale 
Évaluation :
4

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  Premières impressions 
Évaluation :
5

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  Premières impressions 
Évaluation :
5

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  Premières impressions 
Évaluation :
5

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Expérience générale 
Évaluation :
2

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Expérience générale 
Évaluation :
1

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn E.  |  Réservation 
Évaluation :
4

Great experience overall.

Carrie K.  |  Expérience générale 
Évaluation :
5

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura M.  |  Expérience générale 
Évaluation :
5

very friendly and helpful

Ted K.  |  Expérience générale 
Évaluation :
3

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba V.  |  Expérience générale 
Évaluation :
5

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I'm sure there is a reason but this is for corporate.

TYLER C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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