Customer Reviews for U-Haul Moving & Storage of Victor

7 205 évaluations

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very helpful and efficient with returns. Great customer care

Barbara G. 
Évaluation :
5

Still haven't received the final bill/total in my email like the person at the store told me I would.

Mauricio G. 
Évaluation :
5

Retrain Melinda with customer service, educate her in options, instill in her a caring spirit

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
4

There was problem with the brakes. When you press the brakes the front end was shacking also the drive side door light came on and I had to open and shut the door a couple of time time get the light to go off

Lisa K. 
Évaluation :
5

Oil change message came up on display with only 7 % life left...no issues however. On cargo van. Needs oil change

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus P. 
Évaluation :
4

We ordered 30 blankets but they only had 12.don't understand why they didn't have what we ordered well in advance.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Nothing. Mackenzie was excellent!

Easter T. 
Évaluation :
5

Nice and smooth

Brent D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer R. 
Évaluation :
5

Great service and lots of information was given

hector D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd N. 
Évaluation :
4

I waited for 45 minutes at the sign in desk in Victor NY for my turn to speak to the rep. I had a reservation made online. Rep was very good, but there is too much work for one person.

Karl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug D. 
Évaluation :
5

McKenzie and the team are fantastic!

Anthony S. 
Évaluation :
5

None. McKenzie was awesome!! Very professional and helpful!! Great personality/ looks and attitude to be the General Manager for sure!! Thank you McKenzie

DONALDW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi T. 
Évaluation :
5

Mackenzie is always incredibly helpful, and Derek and Will have also been so helpful in the past. Everything is clean and well run, and the information is so good. We recently had to rent an additional U-Box on a day where we couldn't get it delivered, and Victor U-Haul made calls and worked with us until we could get one, saving our move.

Andrew H. 
Évaluation :
5

Went well. Everyone there was nice.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

The only thing I would recommend is building an access road from the gas station next door back to U-haul instead of having to go through the mall to get back to your parking lot.

Royce C. 
Évaluation :
5

Why is it that it's pretty much a guarantee that I'll have to stand in line for 25-30 minutes EVERY time I get a truck from Uhaul at this location? I'm a regional sales manager for a huge company, and I do everything I can to improve my customers/end user's experience. You guys at Uhaul have made zero attempts to speed up the rental process. Why? You make it easy for your competitors to gain market share over you. All they have to do is make it so an incoming customer can get in and get out in under 10 minutes, and your sales will fall drastically. Why don't you guys be cutting edge innovators instead of reactors. Just curious

Patrick Z. 
Évaluation :
3

Short handed, leading to long wait lines, not cleaned trucks, the 800 number had a greater Han 1 hour wait and the web site was down

Mark G. 
Évaluation :
4

Don't rent at 5 pm when return of vehicle is also5 pm. Not allowing time for paperwork and cleaning before next rental.

SANDRALEE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

To check in your rental when complete the wait on the phone is ridiculous at 90 minute wait times. That's the 1800 uhaul number. Two weeks ago a friend had the same problem but there wait was 3 hrs even worse.

Larry B. 
Évaluation :
5

Online return process is horrible. Had to go manual because I couldn't get past the photo of the odometer. Person at Victor was very nice and professional hence the high marks.

Theodore D. 
Évaluation :
4

Nothing. Always a great place with helpful personnel

Ellen F. 
Évaluation :
4

The truck was clean and ran well, but the brakes were very rough. When the brakes were applied, even a little, the truck shook like it was suddenly driving on a washboard road. It also felt like the front rotors were warped.

John E. 
Évaluation :
5

I wish I wrote down the lady's name she was awesome!!! We will be back

Caroline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

McKenzie is great always on top of everything!

CHARLESHAITH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
5

Keep the same employees that I dealt with: on the phone the day before, at pickup, and at dropoff.

Thomas H. 
Évaluation :
2

(What appeared to be store manager) walked over and Offered to raise the price while trying to understand the pricing structure. (“If you keep asking questions the price goes up.”)

Tanner C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla S. 
Évaluation :
4

I wasted a great deal of time looking for a drop off location before coming to this one. Google maps and the uHaul website lists MANY "neighborhood" locations that are not there or not accepting equipment. It was very annoying and difficult after a long day.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john J. 
Évaluation :
4

S.O.

Deshawn C. 
Évaluation :
5

Good friendly assistance

AAROND C. 
Évaluation :
4

I am concerned about your apparent changes in your rental practices. Specifically I rented a pickup truck for $19 a day. The store agent wanted the truck back in 4 hours but No reduction in my daily rental rate. Either you need to change the rental rate or STOP advertising the $19 a day rate. Look like a law suit coming to me

JOELDAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Friendly service.

Joe K. 
Évaluation :
5

Very friendly

Jermeme W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent P. 
Évaluation :
4

There was a huge amount of dog hair all over front seats which I spent time using a sticky lint/hair brush cleaning up when I arrived at my house.

BRADLEYJOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
1

Find a friend with a truck and do not use U-Haul services. I may change my recommendation if U-Haul can make it right with a refund.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd J. 
Évaluation :
5

Derek was so helpful and patient with two newbie trailer hitch people! Took all the time we needed to be safe and confident.

ANNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Van floor was muddy, never washed, impossible to reach someone on the phone, long wait at front desk to return van

Visnja C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny R. 
Évaluation :
5

Outstanding job by Makenzie Jones! Professional, efficient and willing to go above and beyond!!

David B. 
Évaluation :
3

i FELT FINANCIALLY DUPED. i THOUGHT I WAS PAYING BETWEEN 20 AND 40 DOLLARS TO RENT THE TRUCK FOR TWO HOURS BUT THE TOTAL BILL WHEN IT ARRIVED IN MY EMAIL WAS OVER 70.00.

COLLEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne R. 
Évaluation :
5

Brian was the only person working, but he provided excellent care. We rented a trailer for our new Telluride and we needed a ball installed and adapters for the lights. Brian got us safely on our way.

ROBERTJEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICKJAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra S.  |  Premières impressions 
Évaluation :
4

Everything went as expected. No unnecessary delays. Makenzie at the desk was very helpful and explained everything in detail. The truck ran very well.

Lou F. 
Évaluation :
5

Very seemless operation and pleasant employees

Aaron C. 
Évaluation :
5

Waiting for the reimbursement for the milage overbill

Craig T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
1

Our vehicle was unfit to drive. The rear lights did not work, the dashboard lights did not work (could not see speedometer at night), and the headlights were dim. We did not realize this until after dark, with a full truck.

Lisa C. 
Évaluation :
5

Not much. The man who helped us could not have been nicer. He explained everything to us and even helped when I went to the wrong truck.

Geoffrey R. 
Évaluation :
5

Friendly and efficient staff. Great experience.

Randy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
3

We arrived at 10AM to pick up our truck. There was no one in the store. We finally tracked down a very nice young man who assisted us. There was another person there but he was in the bathroom for the 45 minutes it took us to get the truck. We were the only customers at the facility.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun B. 
Évaluation :
5

I personally don't think that the company needs any improvement. I have rented on a couple of occasion and have been very satisfied with the product and service.

Wigberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
3

Truck was terrible , I couldn't turn the ignition the right front end Shook I couldn't go over 40 miles an hour . I did tell the gentleman at the store and he said yeah we know . The attendant never changed the gas level so I was charged $7 extra dollars even when I had put gas in already .

Teresa S. 
Évaluation :
5

Nice place friendly people. But I wish the per mile was cheaper

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALDGERALD N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis P.  |  Premières impressions 
Évaluation :
5

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Évaluation :
4

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Évaluation :
3

Excellent customer service

Roynell V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAULE M.  |  Expérience générale 
Évaluation :
5

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Expérience générale 
Évaluation :
5

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J & J T.  |  Expérience générale 
Évaluation :
5

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
3

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Expérience générale 
Évaluation :
1

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154 charge and a $60 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Expérience générale 
Évaluation :
5

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry v.  |  Expérience générale 
Évaluation :
5

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Expérience générale 
Évaluation :
5

Lights in the unit.

Karen C.  |  Expérience générale 
Évaluation :
5

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline v.  |  Expérience générale 
Évaluation :
5

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Expérience générale 
Évaluation :
5

wonderful place and amazing staff!

Sarah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Great service.

Karen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rita t.  |  Premières impressions 
Évaluation :
3

Checking in was difficult. Didn't have my reservation as I booked it.

Jody L.  |  Expérience générale 
Évaluation :
5

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Expérience générale 
Évaluation :
5

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Expérience générale 
Évaluation :
5

Very professional. Would use this facility again, very impressed!

susan z.  |  Expérience générale 
Évaluation :
4

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  Premières impressions 
Évaluation :
5

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  Premières impressions 
Évaluation :
5

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  Premières impressions 
Évaluation :
5

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Expérience générale 
Évaluation :
2

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Expérience générale 
Évaluation :
1

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn E.  |  Réservation 
Évaluation :
4

Great experience overall.

Carrie K.  |  Expérience générale 
Évaluation :
5

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura M.  |  Expérience générale 
Évaluation :
5

very friendly and helpful

Ted K.  |  Expérience générale 
Évaluation :
3

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba V.  |  Expérience générale 
Évaluation :
5

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I'm sure there is a reason but this is for corporate.

TYLER C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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