U-Haul Moving & Storage of Victoria

8829 évaluations

776-790 Topaz Ave   Victoria, BC V8T2M1

(250) 382-4711

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(250) 382-4711

776-790 Topaz Ave
Victoria, BC V8T2M1

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE H. 
Évaluation :
3

The first van had not been cleaned but the second one in place of it was great Overall a good experience

GORDON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hon M. 
Évaluation :
5

Easy to reserve online, quick and easy to pick up, and dropping off could not have been faster and easier. Thanks for such a great experience!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Have no prior experience with UHAUL or competitors. Online reservation system was simple. Pleasantly surprised at change to Topaz location from Queens, as this was my original preference but was not available online. Not thrilled about unexpected day-of upgrade to larger truck as it was more intimidating to drive but it worked out. Prompt service from staff. Disappointed Topaz location had no record of me pre-purchasing mattress bag and stating I would have to go pick up from Queens location even though they had them on shelf at Topaz. I also had to go back and ask them to find me furniture protectors even though they knew it was on order (In-store rack was empty) and was given 10 not a dozen. Truck was clean and drove very well. Return process simple.

Ryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
2

Rental truck had a very badly cracked windshield (over the middle half of the windshield), and it should not have been rented until repaired. Unfortunately there were no other available trucks of that size at the time. Also, albeit a minor point, this was obviously a US truck as the speedometer was in miles per hour, odometer in miles (not sure why this is being used in Canada, as you have to do conversions to metric!) Also the price quoted to me on the phone was 140 $for my reservation but when I picked up the truck, the price was 165 $. The customer service person said there was nothing she could do. So as a result, I would avoid renting at this location again.

DAVID D. 
Évaluation :
4

Truck was ready when promised and worked well during move, staff was friendly and efficient. Price was as quoted.

ALEXANDER W. 
Évaluation :
5

Parking for customer's vehicles while , out in rental vehicles is needed. Directions to the customer regarding parking is essential. I, unfortunately; was left a parking fine, when I returned the rental vehicle. 😞

STEVEN T. 
Évaluation :
1

I have posted on Facebook also. I will never return and an urging my friend to rent elsewhere, your whole “return with gas gauge at exact spot” is a deplorable scam. The staff tried to take 9 $extra from me. I drove a Savannah 17k and put 5 litres in. It had more gas then when I got it! The staff said that wasn't verified by the needle and suggested it was my fault for not verifying before leaving that they hadn't underfilled it! Fraudsters. Preying. I will continue to tell everyone I know; giving this location your truck rental business is going into your money to dishonest people.

JOHN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek F. 
Évaluation :
4

I received the truck with a three-quarter full tank. I was told if I did not get the tank back to that same mark they would be charging me a higher rate per litre for gas to fill it up. I do not think that I should pick up a vehicle that does not have a full tank. How is a customer to fill a tank to the exact mark on the fuel level indicator that it was at when you picked up the vehicle? The vehicle should be at a full tank when picked up therefore when refilling it is easier to fill to the max rather than having to guess where it would be. This failure to have a full tank cost me probably an extra 20 $and I don't think that it right.

stephen S. 
Évaluation :
1

Very frustrating service experience. We arrived on time, with a reservation, and there was no line, and it still took half an hour for us to have keys in hand. We were late for the meet up for which we required the rental and it ended up not working out. It made it a far more stressful and negative night than it should've been. Hoping for a refund - thank you.

Anna C. 
Évaluation :
4

More of a comment I am a hotel manager and developer. The staff were very kind and professional. Business are more about the people who work there. Even if there was an issue I would have looked passed it due to the great service. In this world of Covid remember to appreciate the people who work for us.

JASON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY M. 
Évaluation :
3

Trailer rental was straight forward

Dawn H. 
Évaluation :
4

Easy mobile app

MARK L. 
Évaluation :
5

Quick, East, efficient... so perfect from my perspective

Rene B. 
Évaluation :
4

Had to ask a Uhaul worker to sweep the trailer to remove garbage...

LEI R. 
Évaluation :
3

I had some trouble with billing that was eventually sorted out. Because it cost me extra time I lower my 4-star experience down to 3-stars.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
4

the back area of the truck i used was covered in pine needles from previous use . while providing a great smell , it was also messy . The ease of use from booking online to picking up to dropping off was easy and the counter person was helpful . More furniture sized dollies for rental would also be a bonus .

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
1

I had an incredibly unpleasant experience working with this location. Not only did they not have the equipment I reserved, but the customer service I received was non existent. I had to change my drop off location and spent an hour on the phone with a uhaul representative who was very helpful. However the location did not honor the changes that were made, and I ended up being charged considerably more than I anticipated. I wrote a review of the location online detailing the various issues I had. I am incredibly frustrated, and frankly I will never rent from uhaul again because of this experience.

John B. 
Évaluation :
4

get rid of COVID

Douglas C. 
Évaluation :
2

Staff is not friendly, not helpful and do bare minimum. I would go elsewhere but unfortunately u-haul has the monopoly on moving trucks.

Brianne D. 
Évaluation :
3

This site seems way more U-Haul and moving focussed. The lighting was not the best, and signage could be a little more transparent.

Tyson G. 
Évaluation :
2

A padlock was left on the trailer and made a busy moving day and trying to catch a ferry to Vancouver unnecessarily stressful because we had to go back to the location and get it unlocked. Ended up missing the reservation for the ferry and pushing our day back.

Hannah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

The online phone checking didn't work but the staff was great. Thanks

Robert F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney L. 
Évaluation :
5

During my 2 day rental I had a call from a Uhaul representative who was looking at my address in the contact. He wanted to inform me that there was a closer drop off location then what I had planned. Also I left my wallet in the rental truck after dropping the key in the drop box. I didn't realize until the next day. The manager Inderpreet Singh called me and informed me he had it in his safe and could pick it up at anytime. Great Service. Thanks Guys

RAYMOND L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
3

People behind the desk just don't seem to have any customer service skills. I rented 3 dollies, 2 weren't available, although I reserved them. It would be great to have that information prior to the day of a move. When offered an appliance dolly instead I was charged for it instead and was not told it was huge and would be hard to manage. I would not have taken it... I couldn't use it. My move took hours longer due to this issue. I'm sure they are lovely people at this uhaul, but they are either overwhelmed, or need some training.

Cammie P. 
Évaluation :
3

The deposit was staggering on a budget I was left with 0,26 in my account n not able to celebrate the new year. I would suggest your employees speak English as it made us feel uncomfortable when the employee serving us spoke in her language regarding our rental to another employee.

JUSTIN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURA C. 
Évaluation :
3

I packed the truck at night and one of the internal loading lights didn't work. Also, I had to return the truck with a 1/4 tank of fuel but I received the truck with less than 1/16. In the middle of a late night move, I didn't have time to start off my effort with a stop at the gas station. Also, the staff was nice but you needed more people behind the counter to serve the customers. Just my thoughts.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiang L. 
Évaluation :
3

Tried to over charge me for the pickup truck I rented until I confronted them about it! They did change the price after I complained!

Bradley T. 
Évaluation :
3

I was very surprised that there isn't a person to help to assist you with how the trucks operate and function. Being left to figure it out on your own is very unsupportive and unprofessional. As a first time user UHaul should be making sure that the driver has instructions on how to operate the vehicle, at the very least for their safety.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aashish A. 
Évaluation :
1

A worker ran directly behind my vehicle as I was backing up to the trailer I had rented to retrieve keys his coworker carelessly threw at him which nearly hit my vehicle. Very dangerous and unprofessional.

RYAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Choo Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
4

The after-hours equipment return website is flawed and does not allow uploads of any pictures. Because of this i could now complete my equipment return and i was billed for three days of rental when i only used one. Luckily the customer service was excellent and they dismissed the unnecessary charges but this is the third time this has been a problem and it needs to be fixed. I was/am using a samsung

Rowan S. 
Évaluation :
5

Friendly,polite helpful staff-thanks

DARRELL N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER A. 
Évaluation :
3

When I showed up to check-in, someone else had checked in on their phone and taken the van assigned to me, so I added 45 min to my experience by waiting in line to get assigned a new van.

Daniel S. 
Évaluation :
1

I am in touch with a customer representative over email to explain our experience. We are requesting a full refund for showing up at our rental location and not having access to the vehicle we booked and confirmed using the 24/7 truck share making us late for a furniture pick up appointment, having to wait for another location to open in order to obtain a replacement truck, being given a visibly unsanitized and dirty replacement truck, and other unsatisfactory experiences on our moving day.

WHITNEY W. 
Évaluation :
5

Bit of a line-up, but the staff were friendly and helpful. Excellent service at a great price.

DAVID V. 
Évaluation :
3

The Van was not clean and not ready for the reservation and had to wait 40 min. Location closed early.

Brian C. 
Évaluation :
4

The wait to collect the vehicle at the beginning of the move was excessive. Despite the online registration and booking that says it saves half the time, it took 45 minutes to get through the 4 customers in front of me in line. No fault of the clerk on duty, as she was the only one in the office, however it was excessive. Return was quick and easy.

DEAN U. 
Évaluation :
3

I have one complaint. CSR at the front desk didn't tell me about the 30 CAD service charge for fuel fill up. They informed me about the charge of gas but didn't inform me about the additional 30 CAD. I am disappointed because of that. That is why I put the Average. On all other things, I had excellent service.

SHIBNU C. 
Évaluation :
5

Good customer service

RAMON T. 
Évaluation :
1

Topaz Location is good. But The Osweego Video Location, I reserved 7;30am. I got a confirmation email with the same information. I walked in the rain for 15 minutes to get to the location only to find that the vehicle I reserved online is not there and had to take taxi to Topaz Ave location.

Jayson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
1

Charged more

Rushikesh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRAGANA P. 
Évaluation :
4

All staff were polite, courteous and very helpful. Rates were also good. A good truck rental experience all around.

RODERICK A. 
Évaluation :
4

Provide first time users of 24/7 Truck Share the information they actually need in order to register, verify, and pick up the unit when they arrive. TWO additional references? Photo of my Passport - I have one and would have brought it with me if I'd been advised that these details were required. How secure are your servers to protect the DL and Passport photos from being hacked and abused? As it was I had to go in to the counter to get the van, which is more COVID risk than was necessary. I did not receive my email receipt, otherwise I'd have rated the actual dealer experience as flawless. Van was great, until it passed the 10000km mark and start flashing and clicking like the emergency lights had been turned on, all to say it needed its oil change soon. That's on GM, this was one of the cleanest and best UHaul rentals I've ever had. Merci.

Geoffrey D. 
Évaluation :
4

All round good experience. My criticisms are: 1 - There was an air freshener in the cab. I'm sent intolerant.. 2 - I drove in really bad weather. The windshield wipers where ripped and made viewing difficult. Merci

GARY R. 
Évaluation :
2

Asked for furniture pads and didn't receive any. Was charged for furniture pads anyway. Also charged for a moving dolly that I neither received nor asked for.

wesley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abin J. 
Évaluation :
3

no staff at counter - one person only - slow to get anything done

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn N. 
Évaluation :
5

Front desk customer service was polite and helpful.

Matthew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob P. 
Évaluation :
1

Ordered a 15 ft truck, turned up and it was a 26ft truck no warning of the change.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN M. 
Évaluation :
1

We were 30 minutes early to pick up our truck. We ended up getting our truck 30 minutes later than or pick up time. We had 2 hour window appointed to us to move into our apartment which was cut short adding much stress to our move. Upon returning the vehicle unknowable staff kept me for another 45 minutes without adequate explanation

AARON V. 
Évaluation :
4

Even thou this was a new vehicle both the drivers door and rear cargo door required a hard slam as both are slightly ajar. Also Ifulled the vehicle up to were it was suppose to be, I think depending where it is parked dictates the gauage. Ended up getting charged more for fuel that was not justified. I would insist the vehicle be full on acceptance and return Have a blessed day. Feel free to respond

JAMES P. 
Évaluation :
1

First autotransporter I picked up had broken wiring so I was without taillights. It was dirty, and I had to lubricate the ratchets for them to work. Missing safety robbers on the chains. Returned the trailer and booked another one the next day to finish the task. No offer for a discount for my wasted time. In fact, the counter person, told me not to get insurance on the trailer (which I did), but also tried to charge me a full day rate for picking up the trailer 15 min early. I had to phone a Uhaul representative and get the charges sorted out right. This location is crowded, has constantly changing staff, can have delays up to an hr at times, and generally doesnt clean or maintain the equipment. This isnt the first time I've had problems at this location. I am very displeased with my experience.

ROCKY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN W. 
Évaluation :
1

I was fraudulently charged 30 $for a 1/8 of a tank of gas! I left the tank topped at 1/4 of at tank as per the contract, with a photo of proof and they ended up sending me a bill for 30 $saying it was at 1/8 of a tank. I have used twice now and I find both times confusing. Having to return the keys, they have you wait in line for 5 people. Last time I waited almost 30 minutes only to find out I just needed to "drop the keys" why isn't there a box or something upon entry to just "drop the keys" Then I get charged 30 $for gas I didn't even use. Luckily I took a photo of the gas tank upon return so I have proof, but there wasn't a text or anything to upload the photo and km to cross reference. Will never use again after that 30 $charge.

Kristin F. 
Évaluation :
5

Found the staff helpful and proficient at their duties. I would definitely recommend your firm to others. Parking is a bit of a battle though.

tony C. 
Évaluation :
5

Very polite, friendly, and congenial staff.

REGINALD T. 
Évaluation :
1

I rented the truck and drove for less than 2 hours. The mileage says I did over 100 miles. That is impossible!!! Taking my business elsewhere! They argued with me and would not provide any customer service to correct this issue.

JAMES L. 
Évaluation :
1

Incredible slow at the counter like they no idea what they doing , I paid for a month from November 11 to December 11 and received a call that my locker had been cleaned out , problem was I put nothing in the locker and when tried to explain they looked at me like they had no clue what was going on , never use this place .

Lucas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy D.  |  Online Move In 
Évaluation :
5

Staff at the Uhaul on Topaz in Victoria were excellent from the person at the front desk to the staff in the service area where they hooked up the trailer and also at the drop of area up on the return. Very pleasant experience. Thank you Raymond

Raymond O. 
Évaluation :
5

Keep up the great customer service!

Blaise P. 
Évaluation :
5

Extremely friendly and fast service despite being very short staffed. Very hard working. Will definately recommend. Merci

Wendy D. 
Évaluation :
5

Thank you! Thank you for adjusting my rate down when you saw that I exceeded your flat rate. That is over an above and totally impressed me. I will always book my vehicle with you. You are fast and efficient, ethical and fair! Merci

Mitchell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joelson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Q. 
Évaluation :
2

There is NO parking and no one told me ahead of time! I had to park 4 blocks away during a wind storm!! Then trying to check in you have to find your vehicle from dozens via license plate. Not enough staff to hand out keys and self service was supposed to be fast . I rented for 4 hours but only had 3 hours use due to parking and wait for key !

Laura G. 
Évaluation :
3

Good service, no complaints.

Don L. 
Évaluation :
2

I tried to return the trailer on Sunday but the location was nearing close they didn't accept the trailer nor did they allow me to drop it there. I had to bring it back the next day. The person that checked me in was helpful however the encounter I had the previous day was not a good one. As for the location cleanliness is not here or there but the parking lot where the trailers go are a big mess. There needs to be more drop off area and signs.

Ismaeel A. 
Évaluation :
2

Speed up the check in process. I waited in line for exactly an hour to pick up my reserved vehicle. ( I counted 4 people in line ahead of me)

Victor T. 
Évaluation :
4

I had to keep my uhaul a second day because I needed it to go to Vancouver to pick up my moving, but the ferries were cancelled for most of the day so I could not go over and had to come back to Victoria. I called the uhaul location and asked if I should bring it back and them take it again the next day or keep it overnight. I was told to keep it overnight. I asked if it would be possible to have the extra day fee waived, the 40 $rental fee, since it was out of my control, they said to ask for the manager when you return it. The manager was not around when I returned it. I got my bill and it was now an additional 62 $since I ended up being charged the insurance on the second day too as well as all the taxes. I guess I get the feeling like it was never going to be considered, that I was going to get stuck paying for it, and they were brushing me off with the old, ask the manager line. The truck, just sat there, it was no loss to them , it just cost me 60 $to have it sit in a parking lot.

ANNA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Now windshield wiper was damaged and needed to be replaced. The dome light did not work

JAMES T. 
Évaluation :
1

Very poor management, lack of communication between the personnel. The manager tried to blame a customer for a vehicle problem. Until waiting, a few customers left stating frustration. I regret, I should have done it too. Also lack of a single customer parking, be ready to have someone else with you to drive you to and from the business. These type of businesses shouldn't be allowed to operate without customer parking. I was at this location years ago and the service was much better. I do not recommend this location.

Lazar B. 
Évaluation :
1

if someone makes a reservation, make sure you ACTUALLY HAVE THE VEHICLE THAT WAS RESERVED!!! Cant believe i paid full price after waiting that long. garbage service.

Isaiah A. 
Évaluation :
4

Access hours reduced due to Covid. Asks 24hr access.

jameson m.  |  Expérience générale 
Évaluation :
2

Storage area itself was fine but the organization was not. We were told at 7pm that the facility was closing when the website says we have access until 10. Parking and trying to find a spot to load/unload the truck was a nightmare. The online move out tool for storage does not function well at all, and the manager did not check up on this which resulted in me getting an email about owing the next month's rent as well as a late charge, and having to call corporate customer service because the location did not answer their phone. It took about four days to get any sort of confirmation that my move out had been processed finally, which was only in the form of a "how did we do" email.

Kassandra W.  |  Expérience générale 
Évaluation :
5

Staff fantastic. Facility safe, clean, secure. Best price I could find when looking for a unit. Customer service was top notch. Thank you for keeping my stuff safe for me.

nicole d.  |  Expérience générale 
Évaluation :
5

The phone representative who dealt with my concern, was very helpful and was able to give me a refund which I appreciated under the circumstances. She was excellent!

lynne M.  |  Premières impressions 
Évaluation :
1

We moved accross the country to find out on arrival that our storage "reservation" qas not really a reservation and that there were no units available.

Mattew T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc A.  |  Expérience générale 
Évaluation :
3

There are definitely mice in the building and I found their feces in some of my belongings. The uhaul lit was extremely crowded with vehicles when I wanted to unload my items, and I was lucky the truck I needed was right next to the storage loading/unloading area. Staff were very helpful in helping to move trailers Out of the way so I could actually back the truck up. Another person was unloading at the same time, but there wasn't enough room for them. Otherwise accessing the space, using the trolleys and elevator were fine. Again, staff were busy, but really helpful.

Rudy S.  |  Expérience générale 
Évaluation :
1

The manager was the type of person who wanted to take every penny he could squeeze from you, but wanted to offer the most terrible experience at a uhaul in Canada. Compared to the uhaul storage I used in Ontario, the Victoria Topaz location was terrible. There were rats in the storage lockers. For some reason the facility was NOT secured and there were homeless people inside walking around. One time I went to remove my things from storage and someone had left all their items on the only elevator the previous day and instead of quickly cleaning it up so that other customera could use the elevator, they left the elevator closed off completely for 24 hours. Therefore, I could not take anything out of storage that day and it was a waste of time. I will continue to use uhaul but not this specific location until there isa a management change. Merci.

Cherokee W.  |  Expérience générale 
Évaluation :
1

Horrible experience. We will never use U-Haul again We booked a truck for contactless pick up so we could make a specific ferry reservation. We got a call a week later saying we have to pick it up Later in the AM and miss our ferry or the night before and return it late with a fee. I had to call back and fight to not pay for that extra Time that I was forced to take. I arrive at storage locker and they have no lockers available with the square footage I reserved. I was then told "reservations mean nothing" and that I could only have a smaller storage locker with 60sqft less. My house can't fit in it. The storage lockers are dirty and made of old wood with wire cage walls separating the units. We ran into another customer there who said they had a hug and rodent problem and were pulling their items out. After 1,5 hours of waiting for them to find a solution I was finally forced to drive to drive 45 minutes to a different storage company and pay more money to store else ware. They were AMAZING. Actual customer service, they gave us free flat decks because we had been Screwed around by U-Haul so long and they brought us out ice water to keep us going. I will be calling to get my storage locker insurance refunded and will also be inquiring about why our trip cost 1 000 $when the owner of a neighborhood store said he had never seen one over 400 $Vancouver to Victoria. I will also be posting my experience on every possible site I can find. No one should have to deal with this especially during covid.

Taylor R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melody m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Expérience générale 
Évaluation :
3

The staff at the local facility do the best they can with a flawed system. I had numerous positive experiences with staff member Abhin Jose. Access via the card reader-operated door or through the roller door was numerous times out of order during my two-month use of the facility. It was subsequently fixed, but half my experiences at the facility were with broken doors (though not insecure). Such things happen. The real problem is with U-Haul's system. It allows customers to reserve storage online regardless of the facility's availability so that they can not honour everyone's reservations. I was one of the lucky ones; I'd have been hugely inconvenienced had I not been as I had a truck full of furniture from out of town. As it was, I was only moderately inconvenienced by the resulting disorganisation. I also had to pay a full month's rent for the final week of use as the system does not parse rentals for any less than a month. Charge as you will with your business model, U-Haul, but that isn't very customer-friendly. Knowing this now, I will seek to use a storage competitor in future who can charge pro rata at least by week. Finally, the problems of the U-Haul system are intertwined with the self-service problems online, which I won't even begin to address. Suffice to say this is not the facility's problem but the U-Haul organisation's. My overall experience and note of others' complaints leaves me with the impression there is little appetite at the corporate level to address such systemic failures so I have low confidence anything will change, nor indeed that this feedback will even make it to the right ears.

Geoffrey M.  |  Expérience générale 
Évaluation :
1

Uhaul has a rat infestation

Walter E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shawna c.  |  Expérience générale 
Évaluation :
5

I always felt safe when I was in at the locker.

PATRICIA M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brody R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin V.  |  Expérience générale 
Évaluation :
4

Staff were nice and helpful.

Audrey B.  |  Expérience générale 
Évaluation :
4

The website said 24 hour access but the local outlet restricted access to office hours. I would liked longer hours on the weekend. Staff were really polite and professional. Couldn't get any better than that.

Troy N.  |  Expérience générale 
Évaluation :
3

I sought other options because of the cost of the rental. I would not hesitate to rent again when and if the occasion arises.

Francis P.  |  Expérience générale 
Évaluation :
5

The staff were very varied from the very rudest to totally charming. Often a bit slow. The young lady who checked me out was the latter and left me a good final impression. Quick, efficient, pleasant

Nicholas C.  |  Expérience générale 
Évaluation :
1

negative experience with lady at desk Understanding manager that assisted and actually cared Truck leaked and 10 boxes plus mattresses were damp, it was mentioned but nothing done or acknowledge

Trevor P.  |  Premières impressions 
Évaluation :
1

Worst experience I’ve EVER had

devon s.  |  Expérience générale 
Évaluation :
2

The lock didn’t fit in the holes every time I needed to lock it I couldn’t they said they would fix it but never did. 3 times I couldn’t reach my boxes only the last time I received a ladder.

galalisa s.  |  Expérience générale 
Évaluation :
1

Worse experience I’ve ever. 100 % would not recommend.

Aidan S.  |  Expérience générale 
Évaluation :
2

Disappointed

Noma M.  |  Expérience générale 
Évaluation :
3

Too expensive

Dean G.  |  Expérience générale 
Évaluation :
3

Thought everything was good but felt that not having a daily cost for the storage containers or breakdown for only a portion of a month kind of ridiculous.

Owen E.  |  Expérience générale 
Évaluation :
1

Mice infestation, poor customer service - from western region manager through to staff at the front.

victor r.  |  Expérience générale 
Évaluation :
5

Great service. If someone doesn't pick up in Victoria then someone in North America will answer the phone and help you. I like the personal service. Fortement recommandé!

AMANDA JANE F E.  |  Expérience générale 
Évaluation :
3

The waiting time for this branch is very long Because of shortage of staff

HOSSIEN A.  |  Expérience générale 
Évaluation :
1

Horrid customer service. Wait times are quite literally outrageous. Rude and arrogant staff members, many customers including myself said after using this service, we would never use it again.

Lauren p.  |  Expérience générale 
Évaluation :
1

Rats pooped on everything I had in my storage unit, I had to throw away a number of items as a result.

Rory M.  |  Expérience générale 
Évaluation :
1

Complete disarray. A horrible and inconvenient experience all around.

Josh P.  |  Expérience générale 
Évaluation :
1

INFESTED BY RATS. ALL OF OUR BELONGINGS WERE RUINED. UHAUL WONT CARE ABOUT YOU EITHER. STAY AWAY. FARRRRRR AWAY

Andrew W.  |  Expérience générale 
Évaluation :
4

Recent reno's to the facility (fresh paint) were welcome. It is conveniently located.

Iris S.  |  Expérience générale 
Évaluation :
1

The people working at the counter are literally like robots. Rude robots. I can't even begin to tell you how poor their customer service was. I don't understand how these people are employed.

Tye H.  |  Expérience générale 
Évaluation :
1

Very poorly managed, chaotic & it shows in their attitude toward everything & everyone. Their trucks block storage access doors, no parking, everything takes a long time. Manager is combative. Run!

Pirooze K.  |  Expérience générale 
Évaluation :
2

This location is chronically understaffed. Line times can be ridiculous. I moved my things out of storage yesterday to find rat droppings all throughout my bags of clothing.

Tane C.  |  Expérience générale 
Évaluation :
1

Insufficient staff to deal with customer traffic. Insufficient room on the lot for equipment traffic.

Christina v.  |  Premières impressions 
Évaluation :
2

I'm used to spacious US facilities. The building here is antequated. Storage lockers are not sized to match truck sizes, floors are uneven, the sole elevator must be shared with other movers.

Paul D.  |  Premières impressions 
Évaluation :
5

I really enjoyed the convenience of uhaul, it made my move from Vancouver to Victoria effortless. The staff was very helpful and accommodating to my needs.

Loni I.  |  Expérience générale 
Évaluation :
1

A nightmare experience. So many mice I'm still emptying mice droppings from my boxes. Inconvenient. U-Haul parks their spare trucks in the loading area. Thru-way often blocked.

Barry D.  |  Expérience générale 
Évaluation :
3

It was relatively clean, but the person who initially brought me to the unit pointed out the two contraptions with mouse poison and said the place was full of them. That freaked me out a bit.

Alissa B.  |  Expérience générale 
Évaluation :
1

customer service at location horrible, didn't set my account up properly to start with, sent me emails and letters regarding payment, didn't respond to ANY of my emails or telephone messages -

LIZ H.  |  Expérience générale 
Évaluation :
1

Worst service ever. Staff is terrible. I'd love to know what their problem is. it's like they have morning meetings about how they hate customers. Wish I could move out again to leave another comment

adam b.  |  Expérience générale 
Évaluation :
5

You guys were amazing and very helpful and understanding

Jesika K.  |  Expérience générale 
Évaluation :
1

Awkward floor layouts with beams criss crossing make it a challenge to move large items in. Damp mouldy smell, wet rotting floors, mouse poo everywhere made me remove my stuff as soon as I could.

Adam H.  |  Expérience générale 
Évaluation :
1

We assumed the facility was secure but were broken into and we were not informed.Reserved lockers were not available on checking in.Difficulty communicating re: setting up automatic payments.Unhelpful

donna m.  |  Expérience générale 
Évaluation :
3

The staff were efficient and helpful BUT there were 12 stairs to my space. Even if UHAUL is too cheap to put in an elevator why not a ramp? The unit I had reserved and confirmed was not available

Leslie S.  |  Premières impressions 
Évaluation :
5

I was well looked after by the staff at U HAUL

christopher w.  |  Expérience générale 
Évaluation :
3

Customer service offered by custodian was exceptional. Left waiting by service staff. I felt my storage unit offered solid value. I wasn't thriled that it was riddled with mouse droppings on move in.

Noah M.  |  Expérience générale 
Évaluation :
2

Rat Infested, half my stuff is wrecked from mice chewing it, not a chance I would ever recommend this place to anyone

WESLEY L.  |  Expérience générale 
Évaluation :
1

YOUR SERVICE SUCKS. i can write 10000 words of how unsatisfied I am THE WORST SERVICE EVER

RICHARD H.  |  Expérience générale 
Évaluation :
1

Worst experience ever. Dont hire homeless guys and ask them to work... please......

JI L.  |  Expérience générale 
Évaluation :
4

All good !

Allen R.  |  Expérience générale 
Évaluation :
1

Every time I went to access my unit the card would not work AND the area for loading and unloading was always blocked with UHaul rental trucks or equipment. You need a bigger or a second facility,

GARY W.  |  Expérience générale 
Évaluation :
1

Storage locker had a rat infestation to the point where my things were covered in urine/feces. The staff wasn't helpful in the slightest and was quite rude through my entire re. Public washroom filthy

ALEXANDRA D.  |  Expérience générale 
Évaluation :
4

I had a good experience with the staff and the actual storage unit. Thank you for everything. No need to change anything except perhaps putting in a couple of lights in the actual storage unit.

Monty M.  |  Expérience générale 
Évaluation :
2

We had pre-booked a storage locker last July, when we arrived it was not available; not enough characters to explain problems. Smelly, 100+ years old, always a "meh" attitude from staff.

Shannon M.  |  Expérience générale 
Évaluation :
1

Delivered 2 days late and box sat wrong end out so couldn't open door, got numerous runarounds whenever I called, website and quoted price were unclear, misleading; got hung up on by Billing. Late p/u

Terri K.  |  Expérience générale 
Évaluation :
1

By far the WORST experience I've ever had with any company. DON'T TRUST UHAUL. Unlawful eviction, theft, lying and then degraded by the manager. Cant reach anyone at office. Going public!

nicholas L.  |  Expérience générale 
Évaluation :
3

Customer Service at the US central call center UHAUL not satisfactory. Did not pick up UBOX on promise date. Unable to confirm arrival of UBOX at destination. Failed to advise Topaz Ave of Move Out.

laurie r.  |  Expérience générale 
Évaluation :
3

When I checked into the storage unit, UHaul seemed understaffed. It took a long time to find an employee outdoors who could unlock my storage locker for me. The floor of the storage unit was dirty.

Elissa W.  |  Expérience générale 
Évaluation :
2

Too many uhaul vans/trucks at this location -blocking storeage unit B doors. - problem with incorrect info put on contract (problem solved by Van offic) - they have no staff and very long waits -

debbie R.  |  Expérience générale 
Évaluation :
5

Only complaint was that our locker was upstairs (A234) but had no elevator. We have a lot of books and I seriously worried about people hand-packing very heavy boxes up and down the 14 stairs. Kate

Kathleen B.  |  Expérience générale 
Évaluation :
4

The staff I dealt with in person and on the phone in the location I was at were very friendly, helpful and pleasant.

katherin s.  |  Expérience générale 
Évaluation :
1

The Manager, Bronwyn assisted drug dealers to break into my storage unit.

Anthony B.  |  Expérience générale 
Évaluation :
5

The original manager was no good at any of this stuff the gentleman who through his back out for U Haul though is a great man and his staff is great too ☺️

Malcolm F.  |  Expérience générale 
Évaluation :
4

Great staff! Cheerful, helpful, patient. Their own uHaul trucks block the loading dock however. That was annoying, but it is a small lot.

Alexandria R.  |  Expérience générale 
Évaluation :
3

Outdated and expensive

victoria a.  |  Expérience générale 
Évaluation :
4

Thanks for all your help amd recommendations. We appreciate ihaul and its commitment to its clients! Considering how busy everyone is, they were awesome. Again thank you.

LIS K.  |  Expérience générale 
Évaluation :
2

Unfortunate vermin infestation (apparently due to another customer storing food) resulting in mice feces and urine all over our belongings. Uhaul should have notified us at the time it occurred.

Robyn U.  |  Expérience générale 
Évaluation :
4

Rates are reasonable. The half floor storage is not the best.

ghislaine b.  |  Réservation 
Évaluation :
4

The people were very nice. I just didn't like that it closes at 5 pm.

doug c.  |  Réservation 
Évaluation :
3

a little unorganized but overall, Uhaul did what I needed.

sam r.  |  Expérience générale 
Évaluation :
5

Absolutely top notch service Luc went way above and beyond to help make our move a little easier. Tim was extremely helpful as well. Way to go!!! Excellent customer service. So thankful.

Max D.  |  Réservation 
Évaluation :
1

I would prefer to discuss my comments over the phone

David S.  |  Expérience générale 
Évaluation :
4

Good experience overall, thank you

Evan S.  |  Expérience générale 
Évaluation :
1

absolute chaos at that location, waited 2 hours to see someone at the front desk, understaffed disorganized, then after that still rude at front desk. don't see how this place will stay in business.

Kent R.  |  Réservation 
Évaluation :
1

the lineups for service are always longer than 1/2 hour. There is never enough counter persons. I had to go back to the office 3 times to get proper access. Not a good day at UHaul. Locker was great

Janet C.  |  Réservation 
Évaluation :
4

Everyone involved with the Victoria drop off location on Topaz were amazingly helpful.

James M.  |  Réservation 
Évaluation :
1

I had to throw all of my boxes out because they were covered in rat feces. I was told since I did not get insurance nothing could be done. I paid for a service, and your duty of care was not fufilled

Michelle B.  |  Expérience générale 
Évaluation :
5

Very smooth and friendly experience. Luke the manager was outstanding in his service to us as well as all the staff. Merci!

Brett J.  |  Réservation 
Évaluation :
4

.

Michael F.  |  Expérience générale 
Évaluation :
5

Our move was very smooth Thanks so much

Maria G.  |  Expérience générale 
Évaluation :
4

My experience with u-haul Victoria was great ... friendly staff ... polite And courteous. Would most definitely recommend this place of business!!

Linda M.  |  Expérience générale 
Évaluation :
2

I reserved a 5x12x8' space, filled truck with 5x12x8' of stuff, drove 1000km, and found that the space was only 5x12x6', 25 % smaller than I expected. No reduction in price, no bigger space available.

Steve H.  |  Réservation 
Évaluation :
3

Stood in a line for 20 min. Had already used online app. app would not allow us to p/u cargo van once we found it.. Returning it was met with the same confusion and longer line up. Limited staff.

April S.  |  Réservation 
Évaluation :
4

despite being extremely busy, the staff worked overtime to make sure the huge line of customers got served. they deserve to be commended for all their hard work.

Tristan N.  |  Réservation 
Évaluation :
5

I realty like the store in Langford, its easy to use as a UHAUL service.

Jodie M.  |  Réservation 
Évaluation :
3

Storage unit we had reserved was not available as per our confirmation received from U-Haul. Only smaller and larger available. Larger had poor access and dark, so we had to go elsewhere.

jason d.  |  Expérience générale 
Évaluation :
5

Everything was exactly as I had left it two years ago. No damage was done to any of my items. Employees were friendly and helpful as always. Would return to this location again if in Victoria again.

AUBREY F.  |  Expérience générale 
Évaluation :
5

Our Uhaul experience was an easy process. In addition, all representatives that we spoke to regarding an extension on the Uhaul and storage space were very friendly and helpful!

Dave A.  |  Réservation 
Évaluation :
5

We had a great move thanks to U-Haul. The truck was comfortable and surprisingly easy to drive. So happy we went with U-Haul!

Robert C.  |  Réservation 
Évaluation :
4

An older facility with poor elevator service but well run with excellent friendly staff

peter m.  |  Expérience générale 
Évaluation :
5

Great help thanks again

Paul M.  |  Réservation 
Évaluation :
2

The entire experience with U-haul was very frustrating from beginning to end, most frustrating however was lack of consistent information from various staff.

jessica h.  |  Réservation 
Évaluation :
4

The was very nice but may need a few more people at the front desk. Over all a good experience at Uhaul. Thank you

Colleen W.  |  Expérience générale 
Évaluation :
5

Very helpful

Ron K.  |  Réservation 
Évaluation :
1

I made a reservation that you did not honour, tried to switch me to 2 units totally spread apart and one had a big pillar running at a 45 degree . I tried to cancel but have not heard from the manage

David Y.  |  Expérience générale 
Évaluation :
4

Bronwyn at Victoria Uhaul was a life saver. Extremely helpful. Cheers

Christopher B.  |  Réservation 
Évaluation :
5

Bradley and all the staff were great to deal with. Excellent service.

Richard L.  |  Expérience générale 
Évaluation :
1

Dead mice in our area rug we had to throw it out unfortunately

JUDE J.  |  Expérience générale 
Évaluation :
5

Luc went above and beyond to help us in a number of ways. I did have problems with the self check-out app but the real, human staff were all helpful. Again, especially Luc.

Angela I.  |  Expérience générale 
Évaluation :
5

Made the move so much easier and less stressful. Merci!

Jeff K.  |  Expérience générale 
Évaluation :
2

Staff were okay but too few staff working. Long wait times. Broke freight elevator. Lock on the storage entrance was malfunctioning.

Kerrin B.  |  Expérience générale 
Évaluation :
2

The staff are fantastic and truck rental convenient. The mouse problem in the storage units is terrible however and should be dealt with. There were feces everywhere and clearly large numbers of mice

James M.  |  Expérience générale 
Évaluation :
5

Great service all around

PAT M.  |  Expérience générale 
Évaluation :
1

after 8 months of storage our belongings smelled musty and wooden items with drawers were stuck shut and still are. Staff were not helpful at all. I would like a response.

Christine N.  |  Expérience générale 
Évaluation :
5

really friendly,helpful, respectful and understanding. it is a convenient location and easy access/ thank you

CAROLLE SHAHIRA L.  |  Expérience générale 
Évaluation :
2

Hello, always changing the entry system, over worked staff, not friendly, rat pellets on our couch and boxes, yuck! Over three years over 7 000 $so no, not recommending.

COLLEEN P.  |  Expérience générale 
Évaluation :
1

I never moved in but yet the move out date is over 30 days from when I moved. The manager at this location is rude and very inappropriate. He is padding his numbers and staff don't do safety checks

Rachael S.  |  Expérience générale 
Évaluation :
5

The staff were very friendly, helpful and a pleasure to deal with.

CHARLES M.  |  Expérience générale 
Évaluation :
4

Thanks

Spencer G.  |  Expérience générale 
Évaluation :
5

Thank you to Bronwyn and the team for their professional service and support of our move!

Paul K.  |  Expérience générale 
Non reviews have been submitted for this location.

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