Customer Reviews for U-Haul Moving & Storage of Victoria

9631 évaluations

776-790 Topaz Ave   Victoria, BC V8T2M1

(250) 382-4711

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 382-4711

776-790 Topaz Ave
Victoria, BC V8T2M1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Having more staff in the morning when people are picking up trucks would be good.

SUSSEX D. 
Évaluation :
1

Horrific management. Attendents were obviously impaired, confused and absolutely worthless. Filthy, overcrowded, disorganized. Trucks parked all over the street. One of the worst truck rental experiences ever. Will never use Uhaul again.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANKET T. 
Évaluation :
5

Everything from booking to pickup to dropoff was easy, quick and affordable. Merci encore.

Sean S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNDA S. 
Évaluation :
2

Service was poor. The attendant did minimal work, did not speak to us other than to highlight all the terms. UHaul check in sheet said the truck had 3/4 tank of gas it actually only had less than 1/4. Truck was damaged on outside with rusty tires. The attendant was unhelpful and they were standing around chatting outside. It took over an hour to rent the truck, even though this was a reserved order.

ROBERT D. 
Évaluation :
5

Good service, great truck.

Deven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

The truck has little breaks left, engine starter about to die. Truck had booze & drugs under passengers seat from previous person. Charged for 2nd day usage, while I waited hr in person at store to return keys to a person to close my order time.

Charlene Maria G. 
Évaluation :
4

A bit of a challenge when I returned my van. Could have been due to the number of people returning and picking up. I found it a bit hard to find the 2 people doing the returns.

Christine S. 
Évaluation :
2

Before I could even get in to talk to an associate, there was NO parking on the lot because there was so many trucks and uhaul pieces of equipment, that I had to park a block away on a side street. There were 6 people in front of me for when the location opened at 10am, and then another 12 behind me. It took over 45 minutes to get in to get my equipment that was supposed to be ready to go upon opening. Even with online check-in, I still had the associate go through the whole contract. When I finally went to go get the trailer allocated to me, it was stuck in behind other trailers and trucks that had to be moved. There was not enough staff to help everyone both the day of my rental and the next day when I returned the equipment. Again, on my return there were so many trucks and trailers everywhere that the associate told me only place for me to return the equipment was in front of and blocking the loading zone. Overall, this was the worst experience I've had with uhaul, and something seriously needs to change.

Zarrid C. 
Évaluation :
2

I had to wait 40 minutes in line to pick up with a reservation. Vehicle was not clean. Fuel was on quarter tank.

CRAIG W. 
Évaluation :
3

Upgrade your truck fleet. Clean the interior of the truck. Better check in and check out experience... friendlier or more prompt service.

MARC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELVIN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
5

Rental used was pretty beaten up with initial condition inspection pictures not showing accurate condition of truck exterior. Other than that a great experience Props to the customer service counter who got me all sorted out when the 24/7 pick up hit a snap

TYLER L. 
Évaluation :
5

The booking procedure is too complicated. It also requires the use of a mobile phone. Not all of us carry mobile phones. You should accept licences on the premises, not just digitally.

GLENN B. 
Évaluation :
4

Staff at this location were knowledgeable, efficient and courteous. However when we got home with the truck and car trailer, we had trouble detaching the car trailer. We tried to call into the U-Haul phone number that was provided to us to get some help to unload the car trailer but nobody answered after 30 minutes on hold - we gave up but luckily resolved the issue with help from our neighbours. A better call-in service would be appreciated!

DAVID D. 
Évaluation :
5

Head office messed up my excellent experience, when they put my drop off destination as Sydney. I am from Saanich and Sydney is not near me. I attempted to change it, but after long waits and considerable frustration. You need to improveyourcustomer svs and head office procedures. This made the whole experience very unpleasant and I would think twice before renting again, and let others know what I went thru.

Brad B. 
Évaluation :
5

The staff is great and service is fast at this location! I have to rent often and it's always convenient. Merci!

BENJAMIN W. 
Évaluation :
3

The dolly was missing from the uhaul. Pickup was smooth

Joshua A. 
Évaluation :
2

Not impressed with the customer service. Also could state more clearly was fuel is required.

SARAH V. 
Évaluation :
5

Nothing, your staff was efficient and polite.

ROBERT H. 
Évaluation :
1

Trailer worked fine,wasn't clean. Drop location impossible too find.absolutely no signs.google couldn't find it.took almost an hr too locate drop location. Trailer was clean when dropped. I now see a cleaning charge from the drop location. This is unacceptable pls reverse cleaning charge

RONALD V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
5

Good service. Friendly staff

BARRY F. 
Évaluation :
5

I find it very inconvenient to have to fill up the gas tank partially - it means I have to guess at how much gas to put in the truck. Most car rental companies seem to ask that you return the car with a full tank of gas - this is much more convenient.

Carl D. 
Évaluation :
3

Hours were horrible, had to rent an extra day just to get it for the full day. They open too late in the morning.

DENIS I. 
Évaluation :
5

Customer service rep Will was very helpful

Brian R. 
Évaluation :
3

Lots of garbage outside and inside building Victoria location was also was being difficult accommodating to me because I didn't have a helper

BRUCE T.  |  Premières impressions 
Évaluation :
4

Very disorganized but the staff where very friendly

Dylan H. 
Évaluation :
2

Huge line up, no one to help

JOEL L. 
Évaluation :
5

Je vous fais un commentaire en français, vous êtes les meilleurs équipe que j'ai rencontrée, ça fait des années que je fais affaire avec U-Haul. Vous incarnez la sagesse et gentillesse. Merci beaucoup d'avoir faciliter mes 3 jours. Pour ramasser mes choses. Un gros merci au manager. Nadia L

Nadia L.  |  Expérience générale 
Évaluation :
1

Your website has changed vs. instructions received. I missed my ferry since after hours pickup instructions were not accurate. No refunds, discounts, apologies. Finally got the truck by returning in the morning to pickup 12hrs later; truck smelled like feces, definitely not cleaned. Had to pay full 24hr rate despite having no use for truck in latter 12hrs, whereas had use for truck in previous 12hrs. Massive inconvenience, learn how to run a company instead of railroading your customers and squeezing them for every penny. Utter crap. Will not use again.

Benjamin R. 
Évaluation :
5

no thanks

LEONARD L. 
Évaluation :
5

Great customer service hassle free super friendly!!!

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURAD I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashesh B. 
Évaluation :
5

This was my first time renting from Uhaul. I can't lie I was a bit nervous to drive the cargo van as it is bigger then what I am use to driving. I went to U-Haul weeks before the rental have a look at the inside of the truck and the staff were very helpful. On the day of the moveThe Vehicle was very clean easy to drive and the mirrors were very helpful while parking. I will Definitely recommend U-Haul to friends and family and I will definitely be using U-Haul in the future. Thank you for your service, it was a pleasure.

JENNIFER S. 
Évaluation :
4

Very accommodating staff. Excellent experience:)

GULA T. 
Évaluation :
5

The site was well marked with signage and the attendant directed me where to park the vehicle as well as handling the receipt of the truck. Handled with efficiency and ease.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
4

Very efficient team.

PAUL W. 
Évaluation :
1

Terrible terrible service. Waiting 45 mins for the reservations and then couldn't find the truck. Couldn't back out and had to hop the curb. Staff were frazzled and understaffed.

MICHAELLORNE S. 
Évaluation :
3

Not my first time renting a uhaul, the location was pretty average, nothing super amazing but exactly what I'd expect, clean and organized, but more importantly the staff you very nice, and made everything easy and very understandable.

ZACHARY P. 
Évaluation :
2

Find a new manager for this location. They're slow, unreliable, and everything is a mess.

Owen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD A. 
Évaluation :
5

Centrally located.

BARRY M. 
Évaluation :
4

Stearing felt loose and wobbly. A/C was blowing hot air.

Christopher N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

This is has nothing to do with the Topaz Ave locaton and everything to do with UHaul in general. I ordered a 6'x12' trailer to be at the Mill Bay, BC location for pick up. The day of pick up, my husband goes to the Mill Bay location and the trailer is not there - a 5'x8' is instead. When my husband asked the UHaul rep at the Mill Bay location why our trailer was not on site, the rep said that because UHaul headoffice did not call us 2-3 days in advance to confirm that we wanted that size trailer for that specific date at that specific location, the trailer was not sent to the Mill Bay location. Both my husband and I called UHaul head office and were told that if we wanted the trailer that WE HAD ORDERED, we would have to drive an hour south to pick it up at the Topaz Ave location. To say we were extremely disappoint and frankly pissed off would be putting it mildly. As it was, the UHaul head office rep did not offer us any compensation, and when we asked to have the trailer that we reserved and paid for moved from the Topaz Ave location to the Mill Bay location we were told that was not possible - even though we had paid for the rental of the trailer and for us to pick it up at the Mill Bay location. The UHaul reps at Topaz Ave were wonderful, very knowledgable and helpful; the head office reps were completely useless and frankly condescending to a situation that we did not create. If it wasn' for the fact we were in a time crunch, I would have told the Head Office rep to refund us in full and would have found different means to transport my goods. In short, Topaz Ave location is great, UHaul head office is worthless. I'll never use UHaul again for any trailer/rental needs.

AMANDA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN N. 
Évaluation :
1

When I picked up the vehicle, the picture upload wasn't working and the employee said it wasn't a problem as he would still be wiring when I returned the vehicle. Upon returning the vehicle, I was charged over 35 $for fuel, even though I had refueled to the exact line that it was at when I left. The worst part of the experience was the employee during the return. He was extremely rude and condescending. His attitude made me never want to use U- Haul again.

BRENT G. 
Évaluation :
1

When I picked up the vehicle, the picture upload wasn't working and the employee said it wasn't a problem as he would still be wiring when I returned the vehicle. Upon returning the vehicle, I was charged over 35 $for fuel, even though I had refueled to the exact line that it was at when I left. The worst part of the experience was the employee during the return. He was extremely rude and condescending. His attitude made me never want to use U- Haul again.

BRENT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

A couple more staff to serve customers faster.

Peter O. 
Évaluation :
4

The photo upload wasn't working. But it is not the locations fault. The self check in/ return was a terrible experience because of this but the staff at the location were very helpful during pick up. Drop off no one was there (after hours) and it was a painful experience. Photo's not uploading again…. Either sort your software out or get a better system.

Robert C. 
Évaluation :
5

Best customer service hands down

DARRYL A. 
Évaluation :
3

Two employees not wearing masks at check out. A provincial requirement at this time!

Robert A. 
Évaluation :
2

The location was had no air conditioning or even fans supplied. Not so much for customers but the heat was terrible for staff. Vehicle had a very terrible front end. Loose tie rod or imbalance of tires for it was very shaky after 50km/hr. Windshield inside was very dirty and when dropping off vehicle it was very unorganized. I ended up dropping keys on the desk and walking out. My fuel levels were incorrect on my contract compared to my pictures I took before I left the depot.

CLIFFORD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

There is no parking near this location for your car

KEITH R. 
Évaluation :
3

Need more staff. Those helping were very good.

JASON C. 
Évaluation :
4

Drop off was problematic. No space to park truck and took time driving around to find a spot. Staff were available but not overall helpful re: spot. They were polite though. Maybe just a busy night. Appreciated the ability to drop off late at night.

KORLEEN C. 
Évaluation :
5

good service

BOBBY L. 
Évaluation :
1

Truck was so damaged that the on site mechanics were surprised it was even being rented out. Booked additional equipment only to be told it wasn't available.

Adam K. 
Évaluation :
3

Truck had zero washer fluid in it. Which I needed because there was stuff all over driver side of windshield. Turns out the "stuff" (which looked like alot of sneezing) the stuff was all over the inside of the window and on the steering wheel and the instrument cluster. I also reserved a cargo van but ended up being given a pick up truck when I arrived to pick up my rental. This made my move take wayyyy longer and ofcourse it rained while I was moving. When I called to extend my rental because the lack of cargo van made the job take that much longer, I was greeted with long hold times and attitude from the scheduling guy who said I was going to be charged 125 dollars for extending the rental. I wasn't actually charged 125, so maybe he was just trying to add stress to an already stressful situation. Also besides having to drive more mileage and extend my rental (costing me more money) I never did receive a gift card as advertised for not getting the vehicle I had reserved. Overall a very poor experience. I am reluctant to use uhaul again.

Phil B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SOLEIL B. 
Évaluation :
5

Keep working like the people at the center in Victoria.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

François P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mingrui Q. 
Évaluation :
5

Evertything was great - the drop off gentleman was kind ,caring and great personality - he was super . Keep him ðŸ'ðŸ»

Robert M. 
Évaluation :
1

I put 9$ of fuel in the vehicle as I drove a total of 20km and this put the fuel gauge up to the point it was before. A surcharge of 11,24 $ was placed on the bill I received. This is unacceptable and needs to be refunded.

STEVEN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIE S. 
Évaluation :
2

No parking at all to drop off or pick up customers and barely any room to drop off the truck. Also, the worker was very aggressive

JEANNETTE W. 
Évaluation :
1

I have checked out trucks via my phone multiple times with U-Haul. I attempted to at this location, but none of the trucks were visible when trying to "find my truck". I spent 20 minutes doing this with no success. Then went inside and waited 30 minutes to get a truck. The location of the truck made it quite difficult to get it out of the parking lot. Even though I showed up around 6:30 to pick up my truck, I didn't leave the U-Haul lot till 7:30. My friends were waiting, my moving elevator privelages expired, and I did not move in to my new place till much later - all due to the delay at the U-Haul dealer. Don't offer an option to self checkout if that is not offered by the U-Haul dealer.

JACOBTHOMAS M. 
Évaluation :
1

There is no in site parking, when you make your reservation or if your reservation is transferred to this site uHaul does not tell you this. In addition, the staff on site do not tell you where you can park and there is only limited 1 hr street parking available close to the site. Unless you have someone else to drive your vehicle I would not recommend this site. Drop off was easy though

ALEXANDER A. 
Évaluation :
4

Remember to check the tailgate for other people items that might of fallin in-between the tailgate and box of truck.

MICHAEL M. 
Évaluation :
2

When I arrived the shop floor was in disarray. The truck I rented was parked in a spot that prevented me from properly reviewing the condition of the vehicle as it was parked within 12 inches of a wall on the driver's side. I had to enter the vehicle through the passenger door. The staff member who helped me was not wearing a mask when the Government of BC currently mandates masks be worn in all indoor spaces of business.

LAURA S. 
Évaluation :
1

They had non of the items I had reserved ahead of time. The guy at the counter recommended I come back next week to get mattress covers despite the fact I was renting the truck to move on that day, which is possibly the stupidest thing I've heard yet from a u-haul attendant. The dolly I reserved was not with my truck, and when I asked a lot attendant to grab me one he didn't even know what that was and kept offering me different hand trucks, then told me they also didn't have a dolly for me once he figured out what that was. They charged me twice on my credit card and were absolutely the worst.

Simon H. 
Évaluation :
1

Worst service experience ever in Canada.

Jianmin Z. 
Évaluation :
3

The 10ft truck was parked INCREDIBLY tight between two others during pick up from UHAUL. It took 30mins just to get it out of the space and off the lot. Please make it more accessible for others.

REBECCA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
4

The truck I was scheduled to rent had the check engine light activated and I was not prepared to take that truck. The vehicles need to be checked more thoroughly before they are deployed.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor E. 
Évaluation :
2

Understaffed. Not the employees fault.

CAITLIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
1

My reservation was cancelled randomly without my permission and support did absolutely nothing to help me. I'm very upset.

Casen C. 
Évaluation :
4

Quick and easy drop off Pick up service could be a little faster overall happy with experience.

TYSON T. 
Évaluation :
5

All of the staff at this location were super friendly and helpful. They went out of their way to explain how things worked and were quick to offer alternative solutions.

Carol G. 
Évaluation :
1

They gave our uhaul to someone else as we were checking in online which made us an hour behind schedule for our move. This cost us extra to have moving helpers standing their at our house waiting for the truck to show up. Then on the way back to the facility the engine light came on and the truck would only travel at 20km per hour.

Stanislav V. 
Évaluation :
5

Great customer service both picking up and dropping off the truck.

Lyndon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARL J. 
Évaluation :
3

It's very hard to gauge gas if the tank is not full . I understand why u do it but it still feels a little crooked as most people would put in gas and it would be over the amount so u can have free gas. As I said I understand it but u asked

STEVEN J. 
Évaluation :
1

Worst customer service and company all together. Worst experience with them. Terrible storage. Half my belongs got moldy. Would not recommend.

Matthew F.  |  Expérience générale 
Évaluation :
3

Sometimes difficult access because rental vehicles and trailers get parked infront of the storage area blocking parking spots. Mice poop but never saw a mouse. Confusing access if you're the first one there (no instructions on how to turn on the automatic door). Elevator works and there are usually carts to use.

Saren C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cathrine p.  |  Expérience générale 
Évaluation :
2

The one question not asked was were my things kept safe and secure! The Uboxes we rented were convenient but it appears one was dropped at an intensity strong enough to have broken my dining table

Laara y.  |  Expérience générale 
Évaluation :
3

The parking is terrible, staff even park in the only two spots that seem to be associated with the storage units. Staff is typically dismissive, or rude. Only one person had good customer service through the three months I rented storage.

MARY K.  |  Expérience générale 
Évaluation :
4

Staff are very friendly and helpful

CHRIS R.  |  Premières impressions 
Évaluation :
4

Staff were very friendly and helpful

christopher r.  |  Expérience générale 
Évaluation :
4

It's a busy location but still received good service. We were moving so we just needed storage temporarily but wouldn't hesitate to go back of we required additional storage. Merci!

Tony V.  |  Expérience générale 
Évaluation :
5

Very happy with the service and the rental truck, relatively easy, and understandable. It would have been nice to have an extra counter person, long line but other than the wait, great.

MICHELLE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scyi N.  |  Premières impressions 
Évaluation :
5

Thanks again the employees were more than helpful

Ken C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia H.  |  Premières impressions 
Évaluation :
1

Absolutely terrible experience. Never going to use your services again

Michael F.  |  Expérience générale 
Évaluation :
1

I have been charged 2 000 $dollars for a unit that the manager told me was taken out of my name in February, since than I have been trying to contact him once a week and have staff tell me he will call me later in the day each time and he doesnt I will be filing a formal complaint and sueing If the issue is not resolved

ashley t.  |  Expérience générale 
Évaluation :
1

Your access to the storage states till 10pm the store closes at 8pm and due to covid, the access was cut short till 8pm. Not sure why a survive what interacts with no other people has a shorten time because of covid. This storage location is the worst. U-Haul is not number 1 in Victoria BC, not even close. Might want to have a talk with the staff. Every time I've used this uhaul my experience has been the worst.

Steven B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nishan K.  |  Expérience générale 
Évaluation :
4

The main doors in, and the elevator are in general disrepair and are regularly broken down, prohibiting easy access. Organizing obtaining new units for rent was almost impossible, b/c online and telephone systems are poorly updated. However the staff were exceptionally helpful in a stressful time, and made it possible to take on a number of units that online systems weren't aware of. There is another gap in online systems between HQ accounting systems (where bills are paid) and the local accounting teams. We regularly paid bills and still received notice for payments needed. The facility is dramatically understaffed at the month's end, when transition is high. The staff are helpful, and thoughtful, but ill-equipped to handle priorities at the end and beginning's of the calendar month. However, mid-month, the staffing levels enable appropriate service. Lastly, the local truck-rental systems feel scammy...taking reservations for trucks in one office, and then making the customer drive 20k in both directions to pick up and drop off the trucks, and then charging them for the KMs. Poor business tactics.

Mark H.  |  Expérience générale 
Évaluation :
4

The staff at this Tolmie location, always very helpful, trying Their best to accommodate and troubleshoot

michelle c.  |  Expérience générale 
Évaluation :
4

Because I did this entirely over the internet and not knowing the ins and outs of the facility. It would have been nice to have been shown the access to the H level and other possible options. Freight elevator was slightly confusing the first time. All in all I'm pleased 

greg K.  |  Premières impressions 
Évaluation :
1

I moved my stuff in 2 days before the end of the month because of sertain circumstances and then ended up moving my stuff out a month later but 2 days after my rent renewed. Would not give me a deal for only being there for 2 days. Made me pay for an entire month. Ridiculous. Will never use uhaul storage again ad there are many other options.

Kiefer C.  |  Expérience générale 
Évaluation :
3

It was very frustrating to find a parking spot. You want customers but don't give them enough parking. Your idle trucks take up all the parking stalls. Extremely frustrating!

John B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Clayton P.  |  Expérience générale 
Évaluation :
5

The staff were super accommodating as I had to move to a larger storage locker

KRIS C.  |  Premières impressions 
Évaluation :
1

After having used the Excellent U-Haul Facility in Winnipeg on Empress I was severly disappointed in the moldy storage facility in Victoria. Every bedding item I owned mold smell and needed to be replaced including matress. Having no heat and no circulation is a big part of the problem. The check-in counter is understaffed. Check-in was 20+ minute wait. Your check-out process is broken. The counter person had called a week before my next months fee was due. At this time I informed her that the locker was empty, cleaned and that I was done with it. She seemed confused needed to check locker and would call back. Nothing? She calls again two days before the rent is due. I state what I had said earlier. Now she says it may be too late to NOT pay for another month. I going "what"? I explain again and she say she will call me back. That's the last I heard of her. Wow that place is too busy and too understaffed. Moldy and Damp. Go elsewhere my friend.

michael c.  |  Expérience générale 
Évaluation :
4

thank you for renting me this storage unit. I would recommend this facility and staff

veronica s.  |  Expérience générale 
Évaluation :
2

The facility is old and has a mice issues. Trying to find a place to unload or load is nearly impossible because of all the uhaul trucks taking up the spaces that should be for storage customers. Store the uhaul trucks off site. The manger is great though and was very accommodating and helpful!

Kim C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim F.  |  Expérience générale 
Évaluation :
1

I could not have provided such poor quality service even if I tried. No transaction went as planned even the most simple ones that a five years old could of completed.

Alexandre L.  |  Expérience générale 
Évaluation :
1

Incredible slow at the counter like they no idea what they doing , I paid for a month from November 11 to December 11 and received a call that my locker had been cleaned out , problem was I put nothing in the locker and when tried to explain they looked at me like they had no clue what was going on , never use this place .

Lucas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy D.  |  Online Move In 
Évaluation :
4

Access hours reduced due to Covid. Asks 24hr access.

jameson m.  |  Expérience générale 
Évaluation :
2

Storage area itself was fine but the organization was not. We were told at 7pm that the facility was closing when the website says we have access until 10. Parking and trying to find a spot to load/unload the truck was a nightmare. The online move out tool for storage does not function well at all, and the manager did not check up on this which resulted in me getting an email about owing the next month's rent as well as a late charge, and having to call corporate customer service because the location did not answer their phone. It took about four days to get any sort of confirmation that my move out had been processed finally, which was only in the form of a "how did we do" email.

Kassandra W.  |  Expérience générale 
Évaluation :
5

Staff fantastic. Facility safe, clean, secure. Best price I could find when looking for a unit. Customer service was top notch. Thank you for keeping my stuff safe for me.

nicole d.  |  Expérience générale 
Évaluation :
5

The phone representative who dealt with my concern, was very helpful and was able to give me a refund which I appreciated under the circumstances. She was excellent!

lynne M.  |  Premières impressions 
Évaluation :
1

We moved accross the country to find out on arrival that our storage "reservation" qas not really a reservation and that there were no units available.

Mattew T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc A.  |  Expérience générale 
Évaluation :
3

There are definitely mice in the building and I found their feces in some of my belongings. The uhaul lit was extremely crowded with vehicles when I wanted to unload my items, and I was lucky the truck I needed was right next to the storage loading/unloading area. Staff were very helpful in helping to move trailers Out of the way so I could actually back the truck up. Another person was unloading at the same time, but there wasn't enough room for them. Otherwise accessing the space, using the trolleys and elevator were fine. Again, staff were busy, but really helpful.

Rudy S.  |  Expérience générale 
Évaluation :
1

The manager was the type of person who wanted to take every penny he could squeeze from you, but wanted to offer the most terrible experience at a uhaul in Canada. Compared to the uhaul storage I used in Ontario, the Victoria Topaz location was terrible. There were rats in the storage lockers. For some reason the facility was NOT secured and there were homeless people inside walking around. One time I went to remove my things from storage and someone had left all their items on the only elevator the previous day and instead of quickly cleaning it up so that other customera could use the elevator, they left the elevator closed off completely for 24 hours. Therefore, I could not take anything out of storage that day and it was a waste of time. I will continue to use uhaul but not this specific location until there isa a management change. Merci.

Cherokee W.  |  Expérience générale 
Évaluation :
1

Horrible experience. We will never use U-Haul again We booked a truck for contactless pick up so we could make a specific ferry reservation. We got a call a week later saying we have to pick it up Later in the AM and miss our ferry or the night before and return it late with a fee. I had to call back and fight to not pay for that extra Time that I was forced to take. I arrive at storage locker and they have no lockers available with the square footage I reserved. I was then told "reservations mean nothing" and that I could only have a smaller storage locker with 60sqft less. My house can't fit in it. The storage lockers are dirty and made of old wood with wire cage walls separating the units. We ran into another customer there who said they had a hug and rodent problem and were pulling their items out. After 1,5 hours of waiting for them to find a solution I was finally forced to drive to drive 45 minutes to a different storage company and pay more money to store else ware. They were AMAZING. Actual customer service, they gave us free flat decks because we had been Screwed around by U-Haul so long and they brought us out ice water to keep us going. I will be calling to get my storage locker insurance refunded and will also be inquiring about why our trip cost 1 000 $when the owner of a neighborhood store said he had never seen one over 400 $Vancouver to Victoria. I will also be posting my experience on every possible site I can find. No one should have to deal with this especially during covid.

Taylor R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melody m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Expérience générale 
Évaluation :
1

Uhaul has a rat infestation

Walter E.  |  Premières impressions 
Évaluation :
1

negative experience with lady at desk Understanding manager that assisted and actually cared Truck leaked and 10 boxes plus mattresses were damp, it was mentioned but nothing done or acknowledge

Trevor P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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