Had to move my storage because it was getting to be to high of cost to store things there and it really didn’t feel like climate control there and I had no light in my storage too
jessica w. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Wausau
Testimonials From Recent Customers
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Prices for mileage to rent a truck and storage too
jessica W.After hours drop-off was a nightmare. Going to service page then having to go into email to get the code then couldn't get service page back to enter code. The email should include a link back to service page.
Tina B.The pick up drivers tore up my yard. The holes are 4 inches deep in some places
JAMIE D.Quit charging peoples debit cards. It's fraud
Jason D.I appreciate U-Haul for the fact I can rent the perfect match to my needs when required. Pricing is reasonable and the equipment is well maintained.
Eric A.Pickup could be a little quicker as I was under time limits. The lot could also be made easier to drive in/out a nd made more accessible.
Tyler V.Your check-in system is very inadequate. It took over 40 minutes for us to get our trailer because your system is so slow. The lady who helped us was very helpful and wonderful to work with. Too bad your computer system does not live up to employee standards!
jennifer G.Start with the gas tank full so we can return it full.
Amos W.Customer service was terrible. Don't expect much from uhaul as far as customer service goes but maybe consider requiring more than a pulse from your employees.
Tyler S.Nothing, service was great
Michael K.Online tracking of where the Ubox is located during shipping, so customer is aware of ETA better. (this would have to involve more technology of automated tracking)
Pauline W.Check-out was pretty good. The lady behind the counter was checking people in and helping to hook up the trailers. Drop-off was not great. There were two people behind the counter. The heavily tattooed lady couldn't be bothered to do much of anything. It didn't appear that she was physically handicapped, but she didn't print out anything, help with disconnect, or even stand up during the process. Other people in line were obviously not impressed. This location is the worst I have dealt with.
Scott K.Had to wait 15 minutes before someone would help me. People behind desk just ignored me!!! In addition, shouldn't use profanity when talking with a customer!! Finally, the truck I rented was parked along a building and pinned in by several vans along side. Had to back up vehicle using side mirrors and hope not to hit anything!!!! Will take my business somewhere else next time!!!
terry M.I greatly appreciate the amazing service from this location! They are so easy to work with and make my moves that much less stressful. I have used their trucks multiple times and will keep coming back.
bethany P.Nothing really.
Don J.Phone call are very hard to reach during my return. The operator said waiting time about 5 min. It take very long.
Touly M.This was an excellent experience. Had to transport a motorcycle.. What's easier than a UHaul Motorcycle Trailer? There is nothing easier.
John D.yes, everything went smoothly.
frances F.It was very crowded with vehicles but ok!
Kimberly B.When customers have questions we have no number to call. We call the number for your store and get sent to a call center. Would be nice to post the store number for the locals that have questions during their rentals. I was on a 1 hour wait for a “agent†just for a simple yes or no question. Could have been answered with the store number.
alec R.Staff was friendly and it was a fast process!
Bob S.The older gentleman with the grey beard and glasses displayed great customer service!!!!!
Sona M.Friendly and easy trailer rental for an annual in town move project. Online reservation and pickup times make this a first check for availability.
Mark H.It seems ridiculous to me that if you forget to refill the truck, you get charged. But if you fill the truck completely, and you only needed 1/2, that you won't receive a credit. Kind of a rip off
Dean G.Can u tell me how to pay the tolls I went thru off
Cassandra M.No obvious improvements, they do a great job. They know their stuff (I've used them for several years for a pickup rental, very pleasaed with their service.
Mort M.The online drop off directions were very easy and thorough!
Douglas C.Excellent service from the owner himself
Kurt B.My experience was very good. The agents were very professional and helpful. I would use them again.
Mary Beth T.Very friendly and helpful
Michael P.Everything was great employees were friendly
April P.Easy to get in and out. Friendly staff
Mo M.I was glad that I was able to get in right away
Jason M.Way too expensive, with everything costing more, people do not need the added stress of paying Uhaul's over inflated prices during a move.
Joseph N.If I need to bring it back with the tank full then make sure the tank is full when I get it. Not almost full which for a big truck like that is a good number of gallons. It would be one thing if gas was $2 a gallon. Currently it is not.
Kameren M.Upon addressing my safety concerns, staffs only solution was to warn the next customer of a serious danger hazard instead of fixing the problem!
Delavon Z.na
Gary K.We had a really good experience and the employee helping us was a lot of fun. We did have to wait a while though since we were the 4th customer in line even though we were there exactly on time for our 8am reservation. Not sure if they overbooked for that time or if that's normal, but it set us farther behind for our day's start than anticipated. Otherwise, great customer service!
Steven S.I would suggest an increase in staffing level . The person on duty worked hard to assist each customer, however the process could have improved with more assistance.
Eric A.The management was extremely helpful and very friendly
James S.It was great . Friendly and fast.
Craig V.I was with my 5 yr old daughter an the lady at the counter felt it ok to cuss about how tired she was and that she needed a break. The guy outside took almost 20 min to hook up the trailer and seemed like he wasn't sure how to do it. Not efficient. The last time I was here a different guy had me check out and hooked up in 10 minutes.
Andrew W.Staff was very helpful and friendly. Location is very good centrally located in Wausau area.
Cindy Z.The morning pickup guy was great and the evening drop off lady was great too!
MATTHEW H.That people need too do a better job when signing people up for a u haul .Wausau stepped up the plate 100 % for us, we will now be using you all the time. If I would have not called when I did , We would have gone to UW STOUT .WE would have had nothing there for us to move Kendra home yesterday .Thank you Wausau U HAUL. KNAPP FAMILY MASANZ FAMILY
Carol K.Amanda is a goddam baller and she deserves a raise. Made my day 10x better
Issac C.My experience was flawless.
Curtis A.The service at the Wausau U-Haul is excellent very helpful and courteous to our needs I thank them very much Jim Smith
James S.All went as promised - quality, cleanliness and appropriate billing. This is the second time I have rented here and I will rent here again.
Adele D.The original trailer had problems with the lights. I got a smaller trailer that did not really suit my needs but it was all that was available. I took it and had to make more trips to complete my task. There was no discount for my time or trouble.
Dale L.Nice
Jason C. | Premières impressionsGood people and great owner
Jody C. | Expérience généraleI was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!
Catherine H. | Expérience généraleYes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)
amy l. | Expérience généraleStill haven't heard from anyone about my fractured foot shows how much they care
Leslie B. | Expérience généraleBeyond helpful on the coldest day of the season! Merci.
Michelle C. | Premières impressionsThank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names
Rebecca E. | Premières impressionsThe delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable
Lynett H. | Expérience généraleVery pleased with the service.
Elizabeth R. | Expérience généraleAgain Thank you Uhaul!!!:)
amy l. | Expérience généralemy u box was available at the times I requested
Barbra r. | Expérience généraleMy storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Sale
collin r. | RéservationHorrible customer service.
Zach B. | Expérience généraleStaff was very friendly.
Nathaniel W. | Expérience générale