Customer Reviews for U-Haul Moving & Storage of Wausau

Évaluation :

5

Extremely prompt and good customer service. Merci.

Évaluation :

3

I was in line to pick up my truck for over 25 minutes I know it is Covid times and such but that's way too long.

Évaluation :

5

Balance the truck tires. At specific speeds, the tire get into a harmonic hopping that shakes the truck excessively, e.g. 30 mph, 60 mph, 65-70 mph.

Évaluation :

2

My wife just reserved a truck for 5/3/2021 reservation# 91677458 in person and the staff were rude and not very helpful. We are very concerned that we are going to have to travel to another far away facility to pick up our reservation.

Évaluation :

3

Overall, the experience was fine. The woman working the counter was very nice and helpful. The thing that I was bothered by was the lack of masks anywhere. In the midst of a global pandemic there was not the slightest hint of a mask or any concern for other people.

Évaluation :

4

Can't think of any

Évaluation :

5

Nothing. Terry was straight forward on pricing, and function of the tow dolly. Helpful, courteous, and friendly. Thank you for your help!

Évaluation :

5

Thank you for your kindness. It makes a stressful move better.

Évaluation :

5

Great customer service!!!

Évaluation :

5

Customer had issues with app, I waited 25 minutes before customer gave up.

Évaluation :

5

Not much, great experience.

Évaluation :

5

Someone in the office at all times so customer can check out sooner

Évaluation :

4

could not have gone better.

Évaluation :

5

Great job! I'm very satisfied with your customer service. Thank you and see you next time.

Évaluation :

5

Awesome staff!

Évaluation :

5

when we arrived at our destination to unload, the padlock on the truck was frozen. the nearest town was an hour away. we had to go buy an extension cord and a hair dryer to thaw out the lock. definitely not the delay we needed on a frigid winter day

Évaluation :

5

Excellent service. I was treated well and thought service a great. Terry was great...Tom R

Évaluation :

5

The people who work at this location were very helpful and great to work with.

Évaluation :

1

Have more staff on hand to assist with customers especially on a Saturday. There was 1 person there to work the register and not a single person to help with returns. Upon getting there at 7:50 for my 8am reservation I had to wait until 8:30 to finally get my rental. When returning the van it took a half hour to finally figure out where to leave the keys and for someone to help out.

Évaluation :

2

First truck didn't start, second truck started but the guy never went through any type of walk around damage on the new truck, almost no words spoken from the uhaul employee. He also never took the first truck off the account in replacing it with the new truck and high caused issues with return later that day.

Évaluation :

5

this was a wonderful experience

Évaluation :

5

Keep doing a great job

Évaluation :

4

I was short with the clerk because I thought I was charged wrong. After reviewing the information it looked alright. I feel bad for my attitude.

Évaluation :

5

Terry and his crew were on top of everything as we dropped off the truck. Wasn't there long at all either.

Évaluation :

5

Everyone there was very helpful

Évaluation :

4

Parking lot was quite crowded with many many uhaul rental vehicles and trailers.

Évaluation :

5

Very fast and courteious service. Nice people to work with

Évaluation :

5

Nothing my experience was excellent

Évaluation :

3

Didn't open on time

Évaluation :

3

Employees should wear masks during the covid-19 pandemic.

Évaluation :

4

Drop off was very efficient.

Évaluation :

5

The process (system) in which the employee uses to make the reservation takes a very long time. Once the vehicle/trailer is reserved, pick up goes relatively quickly.

Évaluation :

1

The person in the lot was super sketchy

Évaluation :

4

the customer service picking up the truck and bringing it back was top notch.

Évaluation :

2

not only did it take over 30 mins to get the rental all squared away while in the store then it took another 10 mins to return it only to be told I still owed 121 $dollars on top of what we paid and put down already. The internet reservation should match what the store has

Évaluation :

5

There was only one employee. He was swamped with customers. I think his name was Frank although I am not certain. He was thorough and remained friendly.

Évaluation :

4

Was a great experience. Everything went great.

Évaluation :

5

The woman that assisted our pickup on Wednesday evening November 25 was very helpful. Customer service was excellent. I am sorry to be unable to provide a name as I can't recall. Please commend her though. Excellent Service.

Évaluation :

5

All good.

Évaluation :

4

great value. online registration was relatively easy to use. polite staff

Évaluation :

2

Neither employee was wearing a mask while working.

Évaluation :

3

They could have had the trailer ready for us. They had to pump up the tires before we could leave.

Évaluation :

5

The truck was brand new! Service was impeccable as well. Prompt and accurate and when I needed the truck for an extra day there was no issue.

Évaluation :

5

Employee was the only one working in the store that day due to another worker not showing up. It was really busy, but he took care of all us. He provided awesome service! Very friendly and positive!!!

Évaluation :

3

The guy in the morning was abrupt pushing rude. The woman in the afternoon was very nice and helpful.

Évaluation :

4

I should have had them review the paperwork better, then I may have realized the truck was only rented for 24 hours, instead of the 48 hours I needed it for.

Évaluation :

4

Was good

Évaluation :

5

Quick drop off. Both employees working at the time assisted me with the process of returning the trailer. Both gentlemen very friendly.

Évaluation :

5

Great customer service!!!

Évaluation :

2

I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!

Évaluation :

5

Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)

Évaluation :

2

Still haven't heard from anyone about my fractured foot shows how much they care

Évaluation :

5

Beyond helpful on the coldest day of the season! Merci.

Évaluation :

5

Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names

Évaluation :

1

The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable

Évaluation :

5

Very pleased with the service.

Évaluation :

5

Again Thank you Uhaul!!!:)

Évaluation :

4

my u box was available at the times I requested

Évaluation :

1

My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Sale

Évaluation :

1

Horrible customer service.