Évaluations des clients U-Haul Moving & Storage of Wausau
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Wausau
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Ryan B. le
The person who was there was AMAZING, super friendly and helpful.
Debra S. le
Long wait time to check in to return truck. 20 minutes?
Forrest M. le
More help to shorten customer wait time. I visites on the weekend and there was 4 customers and only 1 employee to cover all
jerry v. le
Great job...
Kandise S. le
The staff at this location are absolutely outstanding! They work with you and do everything they can to make your u haul experience amazing!
Mark R. le
The guys were very helpful and knowledgeable!!! Awesome experience!!! Great customer service!!!
Gregory C. le
more staff. long long wait.
TODD W. le
Knowledgeable interactive staff but store could use cleaning up, straightening
Ashley B. le
customer service was very nice, they were friendly and quick to help. the whole process was very easy.
Alan L. le
I made a reservation online for hitch installation. This location (Schofield, WI) did not have the proper tools on hand or a qualified person to do the job right. No penetrating oil was applied before attempting to remove the 4 bolts nessecsary to make the installation. The individual who did the work claims the first bolt broke by hand tools only, but I heard him using an impact wrench and he was the only service person there. This location did not have any tools available to fix the broken bolt that they caused by lack of any penetrating oil use and using a high power impact wrench to attempt to remove the bolts. I spent 2 hours here while this location called around town and tried to find "somebody" to fix what they had broken. I left without a hitch installed. My 242 mile round-trip to this location to get the job done was a complete waste of my time, money and travel plans for the holiday. I was finally told to take my vehicle to another Uhaul facility which is closer, newer and much better equipped, but cannot help me for at least another week. After losing my car to a deer a week ago and going through all that it involved in replacing it to this experience in getting a hitch installed, I'm frazzled. If you're going to try and make hitch installations -PLEASE- have all the tools needed and know how to use them before tying up peoples time and money.
Beth W. le
Excellent service
Daniel M. le
Have someone on the front counter at all times.
Bob G. le
One thing you need there is more staff Amanda was all by her self when I picked up my truck it was a 9 o’clock pickup and didn’t get out of there until 9:50 and there was 10 people waiting she was very professional and apologized to everyone for the wait. When I returned the truck Amanda was cleaning trucks while two guys where just leaning on a truck no one in the store and know one came into the store to help with return other than Amanda she could really use some good help at that location.
Tammy L. le
Customer service at this location is awful! One person working on a Friday? There was a line when I went to pick up, there was a line when I went to drop off after waiting for nearly 45 minutes to drop off and there was four people in line the employee finally said are you all dropping off vehicles? We all were and she said you can just leave the keys and I’ll take care of checking you out and email you your receipt. You couldn’t have told us that right away? I felt like I spent more time at U-Haul than I did for the actual move!! Why would you have only one employee on a Friday??? The truck was in major need of repair driving it was awful the steering wheel felt like it was going to fall off
Mike L. le
This was an absolute disaster. Hitch scheduled for Tuesday the 25th. Website says 30 minutes. Tech told me 2 hours. An hour into the install they call to say they have the wrong wiring harness. The correct one was supposed to be ordered and the manager would be expedited it and would call me that night to set up another appointment. No one called. I tried the online chat on Wednesday to find out the status. They said I had to call the location. So zero help there. I call and wait on hold for 20 minutes only to be told they would have to leave the manager a message and he would call me back. No one called. I call yet again on Friday. Manager is struggling with being able to supply me with any sort of information. Said he would call me back. Seriously? Unacceptable. I give up at that point and my wife heads to Facebook for answers. There she found out the wiring harness was on backorder! Why couldn't someone just tell me that? They knew he badly I needed this installation completed. We cancelled the wiring installation and are talking with the credit card company to get refunded for that since we prepaid. Taking our business elsewhere and letting everyone know in the area to beware of Uhaul!
Jacqueline S. le
Staff was super helpful, very nice. Great customer service!
Angela L. le
Nothing about this transaction was acceptable. Did the truck run? Yes. Did the truck suit our needs? Yes. That's where it ends. It was NOT easy to reserve. It was NOT easy to pick up , even with ALL requirements having been met prior to pick-up. The facility is run down, dirty and almost impossible to exit once we actually got the truck. Horribly understaffed, although I will say that both attendants were pleasant, but showed signs of a less than enthusiastic, career goals, "I'm supported by my company" spirit.
Amber G. le
don't charge for gas and mileage. m be more honest about prices when extending reservation
Dave T. le
Vehicle had to be put in neutral so it wouldn't stall every stop sign. Also waited over 30 minutes to get waited on to return vehicle.
BOB W. le
Have a truck in my city, I had to drive 35 miles to get a truck.
Mark B. le
Fast and easy
dakota c. le
They was just to damn slow. I had called corporate earlier that day bc i was told by another customer that one of the employees had told him i couldnt pull out of the lot unless i had a full size pickup hooked to the dolly. Corporate confirmed it was fine the uhual app said it was fine but once i get there they said no its not. It took me telling them that corporate approved and and was to notify them if i had any problems. The employee then said it was fine and compatable.
John J. le
I didn’t see the drop off location. Someone else returned the truck.
Jess B. le
easy. thanks
Ken S. le
Had to wait over a half hour for simple service, but the service was great.
Melanie C. le
Employees could use training in making contracts.
Chris E. le
At first I was not too happy as I was told my truck was considered too old and not heavy enough to pull the small car I needed to tow. But the guy instead offered the solution of renting me a truck also which was at a very reasonable price just made my day. Over all I was extremely happy with the outcome. It all worked out extremely well.
joesph k. le
Jacob was impressive, a true asset to U-Haul.
John I. le
Email night before said truck is reserved. Last minute call letting me know I had to drive to Blaine, MN to pick up truck...put be behind. Please don't tell me you have a truck at a location when you don't. I was offered no compensation for this inconvenience. Your fail should not cost me. Location and people great, policy not so much.
Elizabeth B. le
Pick up this morning was handled quickly and efficiently, which was much appreciated given the line of 4 others ahead of me. Gentleman working was helpful and expedient. I like that you can make reservation on-line, do express check-in to save time and return vehicle after hours. Today's rental went very smoothly. I don't understand the reservation system. Twice prior to today I had a confirmed reservation, then was called 2 days before letting me know if I wanted the truck, I had to drive an hour to get it. The next time I was told my 24-hour reservation had to be cut to 7 hours. I know..."subject to availability", busy moving time, people change dates/times as I did. But, frustrating when you think you have something taken care of, and then you don't. Glad today worked out.
ntrawv h. le
Need more people to help out. There are a lot people waiting in line for service.
mary l. le
On a busy Saturday morning, they needed more workers. Wait time was unacceptable. At one point, 10 people were waiting in line. The workers looked overwhelmed, disheveled and the whole process of checking in was unorganized. Many times, all the workers were outside showing customers where their rental trucks were and no one was st the desk helping customers, answering phones or overall assistance. It was not a good experience checking in but returning the truck was a faster process.
Tyler S. le
Worst uhaul experience ever. Will never use uhaul again
bill z. le
Had appointment for trailer hitch install on a Wed. When I got there I was told it could not be done because another employee had left for a doctor's appointment. I had driven 60 miles for my install and had to drive back home again. They did do a very good job the next day Thur. when I returned and gave me a substantial discount for my inconvenience.
David V. le
terrific customer service
Kham Y. le
Horrible service. Waited over 30 minutes to pick up a 5x8 trailer that was reserved well in advance. Was told to return trailer by 7am the next day. The store didn't't even open until 9am. Had to come back later to find out that it is a self return using the website. Instructions could've been more clear.
Deb R. le
He customer service I got when o called in was very bad and not helpful at all. But I was able to to talk to Mark in Green Bay and he was a great help. He was wonderful and helped me right away. But I had no help from the other 2 people I talked to before I got to Mark
Wayne T. le
Good
Paul M. le
Customer service could be more informative and pleasant
Michael R. le
To much to type, call if you actually care 715-581-4779
Angie D. le
Stop the long wait times on the phone or.in person. My initial call, I waited 35 minutes and 39 seconds to talk to someone
Shannon C. le
A 90 minute appointment took 4 hours. I scheduled an 830 appointment and arrived at the store around 810. It took 30 minutes just to check in. When I gave my keys to the technician, he said it would probably take an hour and a half, but asked that I allow two hours. I returned to the store at 1115 and was informed it would take another 30-45 minutes to finish. It was almost 1230 by the time I left. During my wait I talked to the store manager, who informed me that it was the busiest day of the month and he couldn't hire enough people to keep up with the demand. The work appears to have been done well, but I am very disappointed with the experience.
anthony b. le
Well my fender blew off my old truck in New Mexico and I pissed oil all over everything but my truck got me there and that trailer had no complaints about the fence. 5/5 stars
timothy k. le
Jacob went above and beyond my expectations and they were extremely busy too!
DuWayne S. le
Keep Amanda as an employee. She was wonderful. Best Uhaul person I have ever worked with in a long time.
Gerald W. le
As a "verified customer" on your computer screen, why do I have to have my data re-input. Seems like a big waste of time. Easy to correct on your end with a system wide program update.
Jack R. le
Very nice labor staff that went the extra mile, will recommend and also use again! Thanks
Jeannine Z. le
It would be helpful to have a video available to view backing up with a trailer
Jim K. le
Very courteous and fast service during pickup and drop off.
Beth W. le
Amazing service! Fast and pleasant transaction
stan n. le
they over estimated my millage by 40 miles and charged me for it. Is this legal. They would not make any adjustment. I wonder how many people you do this too. Shameful
Phillip H. le
Personnel were helpful. The place itself is a renovated hotel and smelled like smoke and mold in the storage rooms. Gravel parking lot. Definitely needs an upgrade.
MARY K. le
People were wonderful. A computer upgrade may help, however.
Kristy K. le
Had two workers put on a car dolly on my truck supposably they checked the lights but I was stopped and told the dolly light on the driver side is out. I could have gotten pulled over and a ticket. They won't do anything about it all they told me is they'll put it in the notes.
Xeng L. le
Overcharged on fuel price even though I put gas in. Had to prove that I was right. Good thing I took pictures of when I picked the truck up and when I dropped it off.
CHRISTOPHER B. le
Staff were excellent and friendly. I would highly recommend giving them phones that can be worn outside because they work outside and no one could answer the calls for 2 hours prior to closing. Dealing with the corporate or U-Haul people was an awful experience. They didn't listen to what I was saying and one put me on hold for 13 mins before I hung up as I wouldn't suspect that she was coming back to the phone call.
Margaret B. le
Awesome, hassle free experience. I would rent from this location again.
Mary T. le
Truck cab was dirty. Windshield inside was very dirty with sticky spots all over it as well as the dash. Wipers smeared and worked poorly. Drivers side mirror kept falling every time we hit a bump.
Gerald W. le
A lot rig a mo roll with check-in. Pure waste of redoing every part of pre-registration.
Brett G. le
Great hours, helpful people, quick return. Fast and friendly. For people renting U-HAUL, treat the equipment well and there will be faster returns.
Dana G. le
Very helpful staff. Great experience. Would highly recommend
Paul N. le
Put a tongue jack on the covered trailers I had to use a hydraulic jack to remove it several times what a pain
carl k. le
Very helpful staff.
Paul A. le
All great
john s. le
Great return.
Jill G. le
We picked up the trailer they had available (bigger size, no extra charge but more expensive to tow) for a three day rental. Since it was not the vehicle in the original rental, we were charged for an extra day. The nit very helpful guy at the desk said it would be deducted from the three day total as long as it was back by 7 am. At 7 am they charged us for an additional three days! The trailer was full by then so we had no choice but to pay for it. We paid over $200 for a 25 hour rental!!!! Sage yourself some money and go somewhere else.
huong l. le
NA
Wayne T. le
Good service
Kesley G. le
Very helpful and great customer service
Eric W. le
The UHaul phone app was slow.
John A. le
Visited the yard on Saturday morning after a Thursday/Friday morning major snow event. Efforts were being made to clear equipment the yard was a mess. Frost was out so plowing was not able to be done. Great efforts by the two individuals there, just a lot to do. Will rent from this location again.
michael b. le
Did not plow and the storages was nasty just a bad experience
zach b. le
The staff was great to work with, the equipment worked perfect, and was cheaper than I was expecting! Great experience and I plan on using uhauls service again!
Nicholas H. le
I reserved a bigger trailer and was told they didn’t have one. They gave me a smaller one but didn’t give me any kind of discount. Then it took 45 minutes to get hooked up to a trailer and I had to get it out of the snow and clear it off.
Natasha W. le
Everyone was very friendly and helpful!
Joel S. le
From a marketing perspective I would think it would behoove the company to update their trailers at locations where the exterior of them look extremely beat up. It's kind embarrassing driving down the road with a piece of crap attached to your nice car
Tanja R. le
Very helpful!
Derek H. le
I use this location all the time. I rent many u-hauls and this is either the one I rent from or if I'm coming from out of town the one that I return to.
Brittany M. le
Faster & Less Talking
Michelle C. le
Beyond helpful on the coldest day of the season! Thank you!
Rebecca E. le
Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names
Lynett H. le
The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable
Elizabeth R. le
Very pleased with the service.
amy l. le
Again Thank you Uhaul!!!:)
Barbra r. le
my u box was available at the times I requested
collin r. le
My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty
Zach B. le
Horrible customer service.
Nathaniel W. le
Staff was very friendly.