Personnel were rated "No" only because I dropped off after hours (so there was no one there to assist me). However, the drop off instructions were clear.
Philip KCustomer Reviews for U-Haul Moving & Storage of West Athens
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I definitely will use the U-Haul on broad Street again for future moving storage y'all was very helpful and fantastic to me and my wife thank you crew for so much all of them was very helpful to us no problems at all
Johnny M | Expérience généraleThe online rental process is not user friendly. Plan on it taking 30-45 minutes just to to complete the check-in process.
Keith CThis location was wonderful! Dropping off my rental went smoothly and fast. Will definitely return to this location.
Tiffany REverything was world class. Thanks you.
DANNY LSuch a quick and easy drop off. Pleasant staff.
DANA WHarrison was awesome friendly and helpful employee
MICHAEL GMichael from the. Atlanta Highway in Athens Georgia gave us no fuss. He intake the return U-Haul in less than five minutes.. This event was very fast and no difficulties at all.
MICHAEL CNothing. Everything was perfect.
WILLIAM KI have rented from various uhaul dealerships over the years...I am 65 years old. This location is the BEST location I have visited. EVER. The process is user friendly for an old man. Quick check in, check out. Very very nice service. Well done.
DAVID LEasy reservation and pick up
DAVID HGreat customer service by young kid and older fella named Harrison and Micheal.
IAIN EMake sure keys are in boxes for mobile pickup. I had one day to complete my move and not having the key in the pickup box threw off my entire day. The staff at this location were extremely apologetic and professional. They got me taken care of very quickly and even extended my rental time at no extra charge.
Daniel TCustomer service and explaining procedures. I called to get a quote several days before, the man was very friendly and helpful. I provided him with all the accurate locations and he helped me make sure I had the miles correct. I went into pick up my reservation. The lady told me that it was $49 different. When I explained to her the quote I was given trying to figure out why there was such a big difference, she said that she did everything right and he did not. Then proceeded to tell me how he did not add insurance or calculate other things correctly. I also explained to her that a friend would be driving the truck and the man said they would need to scan her driver's licenses as well. She said they did not. I also asked her if having a friend drive if it would make a difference when the friend night dropped the truck, she said no because I just had to put the key in the box under the awing. When my friend dropped the truck off, there was a sign saying I had to verify drop off I had to do it via the app or be charged $20. I attempted to do that but it said it could not capture my geolocation since I was more than an hour away from the rental store. I called the store the next day and lucky it did go through. It would have been nice if she would have explained those things instead of continuing to go on about how she was the only one who did things correctly.
KELCEA OHarrison was very helpful disconnecting everything properly
SHAWN CEasy pick up. Had to wait a little for drop off, but everyone was really friendly. Store was clean and the trailer is rented was in good working order for the job I needed it for.
WYLEN WGreat experience, fantastic value for what we needed.
TYLER SMake sure the trucks are working before assigning them to customers. First one was dead with a battery issue we had to get another truck . It happens, overall we got it fixed
SUMMER TExcellent customer service. Very fast pickup and drop off.
KATHRYN GClueless rep and they did not have the appliance truck I reserved only a small hand truck that didn’t work for the move
THOMAS BContinue to be professional and attentive to customer's needs. Employees were very Friendly and treated us nicely.
DAVID FVery polite staff that day. Helped me get on the road quickly. Excellent experience.
CLARK SThe gentleman that took care of me was very professional, he is a keeper, uhaul has had me on an E alert from years ago and it took me a few min to clear it up. up it is. Thanks for for your service. grm
GERALD MThe utility dolly wasn't in the truck when I picked it up and the truck would only start after the rep showed me a trick to do it. The key has to be pushed in and then pulled out to start. This location needs better signage for customer parking. Everyone was very friendly and helpful.
JOEL KExcellent service à la clientèle
RICHARD SI love how the set is for you to drop off after hours because no wants to keep the truck longer than needed if they aren't using. Its very convenient
CHASTITY BThe only thing is that we found trash still in the cab of the truck but we disposed of it. Other than that the transaction went very smoothly.
JENNIFER MService was excellent
CHRISTOPHER BNormally, I have great customer service, but this last rental experience was very unpleasant.
FRANCINE LNothing at all needs improvement. Fantastic customer service.
QUANDRA AGreat service in every way. It was just perfect! Merci
DONALD DThis is the best Uhaul location in Athens.
EDWARD KExcellent
ROBERT JTruck head light high and low beams was very bad unsafe out of illuminates
MOHAMED EI am not happy we got charged 9 dollars of gas when we only went 10 miles
MICHAEL LFast friendly service. Truck was clean. Needs front alignment but otherwise drove fine.
Anthony TDisappointed in high mileage vehicle, hesitated going in reverse, I returned with 9/16 fuel and they still charged me 2 gallons of fuel.
JUSTIN WFriendly, helpful staff Easy to do business with
ANA-MARIA NVery pleasant experience. Customer service was excellent!
BRUCE WThe location is good and the people there were very helpful and professional. I wanted to rent from this location initially, but couldn't find it on the website. Was sent to a crappy store on Baxter Street that didn't have the equipment I reserved so my reservation had to be moved to this location. The truck I rented wasn't great; it was pretty beat up and the check-engine light came on during my rental. Also, they did not have an applicance dolly on hand that I had reserved.
AUBIE KThey made everything so smooth and easy. I definitely will recommend to friends and family
JON DEverything was good. Truck ran like a champ
JOHN LEverything was professional, informative and easy.
RICHARD IManager was great and very kind and knowledgeable!
JONATHAN HChronically understaffed. I choose the truck share option to get out of having to wait the customary 10-15 mins at the counter. Thinking it would be easy was a farce. We couldn't find the truck or anyone to help us find it at first. Chatting in the app proved to be absolutely useless. Once we found the truck we had no way to know how to get the keys as the lady at the counter kept asking me for a key code (which turned out to be the truck #, but she was less than helpful in us finding that out. Key didn't work in the first truck - it's like it was the wrong key…. Had to go back to the counter to try to get help, when someone came to try the key themselves they said they would reassign us to another truck, but first they had to help someone else hook up to a trailer… 10 mins later we had keys that worked for the new truck and we were on our way. To check the truck back in I followed all the steps in the app which included locking the truck and returning the key. When I got to the counter I was told to leave the key on the driver seat in the truck, so back out I went to leave the truck unlocked and the key on the seat - made me feel less than comfortable doing that. I have used this location many times and every single time I cringe thinking about it. Sadly this location is always stocked with all the equipment. Wish they would find employees who give a shit about the customer.
KIRSTEN DExcellent counter help! Great experience here.
PAUL RVery helpful and polite
DANIEL LI always have a great experience when renting a U-Haul from the Atlanta Hwy location. Merci.
REGINA JThe truck was junky and smelled bad. The tire pressure sign was on the whole entire time. The customer service rep stated it cost too much to get fixed. If you are going to rent trucks out you need T.K. pay to play.
MARY SWell done!
JAMES MYour staff working the counter were exceptional and deserve a raise. Open up that spreadsheet and pay them.
DONNA FStaff professional and helpful. Controlled temperature storage seemed warm to not always working at every visit, so would like to see that improvement. Electric door was frequently broken and needs to be addressed. Overall, very good experience.
David B | Expérience généraleAll staff members were very helpful at drop off location
Kenneth S | Premières impressionsVery good customer service thank for all you help
Junior J | Expérience généraleUnfortunately i didn’t get my discount
VIRGINIA C | Premières impressionsKimberly L went above and beyond to assist our efforts with finding a workable solution to our problem - she literally saved the day for us.
Bruce C | Premières impressionsI rented my unit last minute on a weekend. There were no climate controlled units available which was understandable. I requested to be notified as soon as one came available. I even continued to check online and reached out the 800 number. I was never contacted and when I went in to close my account I was not refunded the prorated amount I was owed. My family has used this location numerous times but we will definitely not return.
SHANNON H | Expérience généraleEveryone on staff was knowledgeable, friendly and helpful. Beyond that, one woman in particular (Melissa?) went out of her way to check on us several times while we were on the property, to make sure we were not overwhelmed by the heat of the day. When we ran out of room, the owner of the business helped us find additional storage at another U-Haul facility nearby. We felt cared for. It was a wonderful experience.
Cynthia K | Premières impressionsSolid facility. I have a few recommendations, though. The entrance into the climate control building needs to have a ramp instead of the mini steps that prevent the wheel dolly with heavy gear on it from getting in. Also, also do you need more than one loading cart for the climate controlled section.
MARK H | Premières impressionsMicheal the owner is always friendly and professional. I trust this facility and have used it before.
ALEXANDRIA M | Premières impressionsU-Haul has been my go to place for moving, short term vehicle rental and storage for one year. Absolutely no complaints.
Joseph A | Expérience généraleI will always go back to them. again
JANICE B | Premières impressionsnot a good description of original unit, online, which was limited due to a low ceiling height. Staff was wonderful in helping us figure out our best options and getting us a unit that did work for us. The free month rent with the truck rental was what drew us to this facility.
Michael W | Déménagement en ligneI needed a bigger storage unit and it was still part of the first month free promo which was really nice
RAECHEL S | Premières impressionsI have never been more impressed with a group of staff than I have with the one at this U-Haul. Every single person is always welcoming, professional, efficient, and so easy to work with. What a stellar group of nice humans who know their job and do it well. We will continue to do business with this store.
Laura G | Expérience généraleMuch more expensive than other storage places. Ended up here b/c I live very near to it and it was open on Sunday.
Melissa J | Premières impressionsMichael has always been helpful and professional. He's always treated me with respect as a customer.
GRACE A | Premières impressionsI did have a couple boxes that were gotten into be rats/mice. Not enough to be worth complaining about but still
JOSHUA J | Expérience généraleThe staff was always pleasant and professional
Zachary P | Expérience généraleThere were 3 people who helped me. Michael (I think he is the manager) and Harrison helped me decide what moving items would be best for my move. They even helped me load the items in my car because there was a lot. Kimberly L. moved me into my unit and was quick and thorough. She gave me all the info I needed and made sure I knew where my unit was and how to access the building. Great team and great experience all around. Merci.
Thrandon H | Premières impressionsI had previously used cubeshart a month before leaving my previous residence, and the staff there and the prospective one in Athens had been giving me the run-around on final pricing. For instance, their storage units are designed to only work with a very specific lock type, and of course it's a type that NOBODY carries. I confirmed over the phone the day prior that the standard disc design of lock that every other place accepts would suffice. I also had to dispute a recurring payment that I explicitly did NOT approve at the previous location, and I had given them my intent face-to-face and by email from the start. Anyways, my experience so far with U-Haul - now and on two past occasions - has been simply pleasant. All four staff I had met at the Atlanta Hwy location excelled my expectations of courtesy, friendliness, and transparency. Despite being slightly more costly than their competitors, I'm certain that I'll be using other U-Haul-related services in the near and far future based on that.
THOMAS F | Premières impressionsPrice was great for the size of the unit we had! Best prices for a climate controlled unit in all of Athens! The staff was always friendly and helpful!
LEANNE F | Expérience généraleSuper friendly and helpful staff!
David B | Expérience généraleThe service was great, but the automated repeated texts multiple times a day asking for a review is obnoxious
HE Y | Expérience généraleI had a great experience
BRIAN R | Expérience généraleFree lock was not in the unit, but they gave it to me at the desk, no problem. Otherwise all good!
Michael M | Déménagement en ligneRats, roaches, and heat/humidity I was there less than 2wks and had no peace of mind that my belongings wouldn't be infested. I would like a refund.
Brenda F | Expérience généraleA most excellent facility with suburb staff.
WESLEY M | Premières impressionsEveryone was very friendly and helpful.
Debra R | Expérience généraleS.O.
TERRY M | Expérience généraleMy unit near dumpster and often had furniture obstructing entry… one couch stayed for 3 weeks.
Charles K | Expérience généraleThank you for the excellent storage unit and service, which was exemplary in every respect!
Charles W | Expérience généraleI simply love this UHaul location. I Have rented from this Athens location many times over the past 36 years! Everyone was always great. I experienced the best customer service EVER from Melissa over the past 2+ years. She is exceptional. Michael, whom is there now as well, has always been a true manager and gentleman. I will miss them and going into the facility. Until the next time....Thank You Melissa, Mike and UHaul. Debbie C.
deborah c | Expérience généraleThanks to Mike and his team for their attention and support during my storage and loading of personal items
Juan G | Expérience généraleMy experience was good, but there was a dead little animal in the ventilations system, so my storage room was smelling really bad.
Teresa F | Expérience généraleMichael, Harrison, and Melissa all were competent, caring, friendly, and willing to work with me all through out the process. Many thanks!
Alan K | Expérience généraleExcellent service from this Uhaul facility. I've patronized this location since the mid 1990s and will continue to do so when needed. It is the best run and maintained Uhaul facility I've ever dealt with.
JOEL P | Expérience généraleWe received great service and help. Thanks to everyone!
SALLY W | Expérience généraleWish I could’ve gotten a smaller unit )at 1 hours notice on a move out day in a college town); but that’s quite the ask.
NOAH S | Premières impressionsWilliam was very efficient, courteous, and helpful on a very busy Saturday morning. The other customer service agent (I did not get her name) was also very kind dealing with many customers--some of whom had not reserved a vehicle and were quite upset. They have very difficult jobs!
SALLY W | Premières impressionsEveryone and everything was excellent. Management was beyond helpful.
Camille B | Expérience généraleDon't beg for a review. You don't need one, and you don't deserve one.
TRAVIS T | Premières impressionsThe best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlled
ALEXANDRIA M | Expérience généraleThe ladies at this facility went over and above to help me. I apologize as I don't remember their names but they were great, thank you!
Michelle H | Expérience généraleStaff was very ver very helpful. Went out of their way to make sure we had everything we needed.
Camille B | Premières impressionsNo issues at all. Wish access hours were just a bit later.
CANDICE E | Expérience généraleI was welcomed and assisted by the owner I was a very friendly and informative fellow.
Derek S | Premières impressionsThe unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.
Terry G | Expérience généraleyour facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.
thomas s | Premières impressionsKim was great.
Staci M | Expérience généraleWe reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.
John B | Expérience généraleNo attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside "climate controlled" facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!
Leslie S | Premières impressionsGreat facility. Too expensive.
Todd F | Expérience généraleMicheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.
ALEXANDRIA M | Premières impressionsWhen I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. Merci.
Debra R | Premières impressionsThe truck I reserved wasn't available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.
milfred f | Premières impressionsI am very satisfied over all
PATTY H | Expérience généraleHow convenient! The truck rental annd storage on the same property!
Wanda O | Expérience généraleMelissa was up and beyond. She was very professional.
Michelle H | Premières impressions2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.
James S | Premières impressionsMove out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.
Alan C | Expérience généraleAccess card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.
Jeffrey C | Expérience généraleDarrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!
paige j | Expérience généraleKimberly was very helpful and was great at anticipating our needs.
William H | Premières impressionsOnly problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.
Karen S | Premières impressionsDarrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.
patty h | Expérience généraleThis was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!
Ken R | Expérience généraleThe staff was great. Place was always kept clean
James V | Expérience généraleEvery encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.
Andrew N | Expérience généraleGreat service!!
stephen w | Expérience généraleMerci.
Brandon H | Expérience généraleGreat service. U-Haul truck rental process was horrible.
jonathan c | Premières impressionsThanks
JOSHUA E | Expérience généraleVery pleasant courteous staff
Andrew N | Premières impressionsOnline booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.
Nancy B | Expérience généraleFriendly staff, well run organization. I would strongly recommend this site to friends and family.
Tom B | Expérience généraleEasy access, friendly staff, clean & well-run facility.
Patrick F | Premières impressionsMy reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.
Dan B | Premières impressionsTruck went good the storage was the bad part
John B | Expérience généraleThe problem was the sliding door to building didn't work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps
Christene N | Premières impressionsUhaul was great. Chuck was the best. We didn't realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!
jamie h | Expérience généraleWe were treating very well. Great service
Jennifer B | Premières impressionsIt was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn't given a pro rated discount for my early move out.
Jim S | Expérience généraleHelpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.
Robert M | Expérience généraleI fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.
Elizabeth P | Expérience généraleFrom the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.
John R | Expérience généraleEverything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.
KATIE P | Expérience généraleNice staff. Very helpful
Marquesta B | Expérience généralemade several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number
kevin s | RéservationVery accommodating! The associate was very helpful and friendly!
MARY C | RéservationI will always use Uhaul .They are excellent and very helpful
JOYCE A | Expérience généraleEmployees are always helpful and friendly!!
Bobby B | Expérience généraleWater leak destroyed all of my belongings. I wasn't notified. Horrible business. Would never recommend
randy t | Expérience généraleGood experience.
Brenda P | Expérience généraleVery nice people to deal with
Larry G | Expérience générales/o
Tiffany W | Expérience généraleMoved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I'm not even in their system anymore. Waste of time
janeigh c | Expérience généraleGreat company, great facility.
Jesus S | RéservationJohn the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.
Kim B | Expérience généraleUbox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.
Thijs K | Expérience généraleMy experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.
Elizabeth T | Expérience généraleWould be great to be able to call and be able to talk to some at local facility
Lance S | Expérience généraleConstant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.
Shea L | Expérience généraleThis was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.
Adam F | Expérience généraleGreat to deal with
Denis D | Expérience généraleRented storage and a trailer for long distance move. Great experience in both cases.
Robert M | Expérience générale