Évaluations des clients U-Haul Moving & Storage of West Athens

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Athens

Cote générale :

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RONALD M.
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Le client n'a pas laissé de commentaire.

CHARLES M.
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Jade does an excellent and thorough job. Always use this location even though there is location closer to me

Rosendo Jr B.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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I have been very happy with the service and equipment from U-haul. Thank you

KENNA A.
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The morning staff was pretty quite and no smiles.. The lady inside didn't acknowledge others in the store. Store looked a mess. Had to grab my own dolly and place in the trailer. Then once the trailer was hooked up double check to make sure it was adjusted tight. But however, the young man that recieved my equipment was very prompt, polite, helpful, and actually had a smile on his face.

WILLIAM B.
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Nothing. Service was work well done cordial and spot on

CHRISTOPHER L.
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Le client n'a pas laissé de commentaire.

Barbara B.
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Make sure the customer knows that you must do after-hours return done on your cell phone AT THE RETURNED location. Caused me a great deal of stress. I had already gone home.

THOMAS L.
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Nothing everything went smoothly

WILLIAM A.
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Le client n'a pas laissé de commentaire.

WANDA O.
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What a smooth move!

Teri W.
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Le client n'a pas laissé de commentaire.

STEVEN A.
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Your employees are courtesy and efficient and always take a photo of the hookup, which is a great idea both to prove you did it right, but also to force your employee to take another look.

Brent D.
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Very quick pickup and drop off Nice staff App was simple and easy to use

DAVE S.
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Le client n'a pas laissé de commentaire.

WILLIAM N.
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Great Service; Great Price! I am a repeat customer.

MICHAEL L.
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The back tires were bald. I was driving on the freeway and heard what sounded to be a tire going flat. Sure enough when we pulled over the air could be heard rushing out of it. This wasted sever hours of our time I do have pictures of both tires. This should of never happened.

ROBERT H.
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I feel as if the staff at this location was polite and helpful. Site was clean and organized and easy to navigate.

Kenneth J.
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This was super easy. Kim was great and easy to work with. Our return only took about 5 minutes.

Ronald W.
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It was hard to find a parking spot for my car.

WILLIAM G.
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Le client n'a pas laissé de commentaire.

Robert J.
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Le client n'a pas laissé de commentaire.

ANSLEY J.
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Bianca from the North Ave. Uhaul sent me to the Atlanta Hwy. location because I needed a one-way rental. I got there and they had the truck ready for me, but had some serious issues with their computer system and it took much longer than it should have taken. However, the Uhaul reps were very patient and I know that it was not their fault. They took care of the situation. :)

Cory A.
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Le client n'a pas laissé de commentaire.

GERRY D.
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Le client n'a pas laissé de commentaire.

dorothy Z.
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all went smoothly. everyone was helpful and polite

Charles H.
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Le client n'a pas laissé de commentaire.

Jerry G.
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Le client n'a pas laissé de commentaire.

TAMMY S.
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Le client n'a pas laissé de commentaire.

JEFFREY K.
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Service was good fast and friendly.

Anthony R.
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Le client n'a pas laissé de commentaire.

LUIS O.
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Le client n'a pas laissé de commentaire.

Jesse G.
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Great customer service. I would make it known on the website for the 24/7 mobile check-in that you MUST pick up your truck within an hour window or it won't let you. I also didn't know that the truck would be ready an hour before my pick up time. That would have been really useful.

EDWARD F.
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It was very easy to schedule, pick-up and return the vehicle. This was not my first time to use this location and will not be my lost.

GREGORY G.
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Le client n'a pas laissé de commentaire.

CRISTY K.
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Le client n'a pas laissé de commentaire.

Wanda O. | Expérience générale |
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How convenient! The truck rental annd storage on the same property!

Tia W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHARLES S.
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Le client n'a pas laissé de commentaire.

DANIEL S.
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Le client n'a pas laissé de commentaire.

Amanda W.
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Very easy process. Staff was courteous and professional!

CERLIA R.
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Le client n'a pas laissé de commentaire.

Brian L.
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GM Michael provided the best service I've experienced in any context for as long as I can remember. He was amazing.

Brian S.
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Le client n'a pas laissé de commentaire.

STEPHEN B.
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Le client n'a pas laissé de commentaire.

Keith M.
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The young lady that checked me in and out was very professional and nice!!

LERNARDO C.
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The associates at this location failed to check my equipment back in when I returned it and added two more days to my credit card and try to charge me later for it when I call them about this issue they played as if they didn't know what I was talking about even though it said that I returned it at an earlier day they still tried to charge me.

THOMAS K.
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Le client n'a pas laissé de commentaire.

charles S.
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Ordered by phone and I am hard of hearing and didn't hear one way or two way and I first ordered two way. The Attleboro Mass customer representative fixed my order and steered me to another location for the next day. I dropped it off in Athens, GA and they were very helpful. All in all it was a great experience.

joan T.
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I had a great experience and everything went so smoothly! Great job everyone! Thank you!

angela G.
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Le client n'a pas laissé de commentaire.

ANA MILAGROS R.
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Manager at this location and was very rude.

Michael S.
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Despite having a reservation for 2 weeks, I wasnt able to get the truck I ordered. On top of that, despite calling the morning of pick up to confirm the NEW truck, when I arrived, they didnt even have that one. Ended up getting a much smaller truck and paying more due to needing more trips. The staff was very nice however and reduced the mileage fee, which is better than nothing I guess.

Aretha H.
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Le client n'a pas laissé de commentaire.

David S.
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The drop off could not have been easier.

Pamela J.
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Very friendly and the checkout process was very quick.

E Rhett C.
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Le client n'a pas laissé de commentaire.

EDWIN P.
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Le client n'a pas laissé de commentaire.

FAYE T.
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Le client n'a pas laissé de commentaire.

Jesus C.
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Immediately upon arrival an employee arrived and assisted me professionally.

DOMINQUE B.
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Le client n'a pas laissé de commentaire.

Rickey B.
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Nobody at the counter when I returned the truck. It was 4:00 pm. I waited for 17 minutes. So I put my key in the drop box.

John C.
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While I signed up for a 7am contactless pick-up, the key to the truck that I reserved was not in the key box and so I had to ask an staff member for assistance. She was incredibly friendly and helpful, but it took her a little while to locate the key to the truck (obviously not her fault) and was not wearing a mask despite soaring COVID numbers in the Athens, GA area. Overall, it was a good experience with the truck being clean and ready to go when I got there even if there were hiccups in the service.

ERIC B.
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Le client n'a pas laissé de commentaire.

arnold N.
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Le client n'a pas laissé de commentaire.

Jimmy M.
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Le client n'a pas laissé de commentaire.

ELIZABETH H.
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Very polite, and quick service Very clean equipment.

Don G.
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Le client n'a pas laissé de commentaire.

Gregory G.
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Le client n'a pas laissé de commentaire.

Angel F.
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They didn't have the truck I reserved, so I got a smaller one. That truck was dirty. The steering wheel was sticky, and trash from the previous user was in the truck. The brakes were BAD. At one point, my tires screeched as I attempted to brake to a full stop (at a 40 mph road). The truck struggled to maintain the legal speed limit. Overall, this was the worst truck I have ever used.

Richard J.
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Le client n'a pas laissé de commentaire.

ERIC N.
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Keep doing a great job ladies and gentlemen!! Quick, fast and accurate service!

Ryan C.
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When we got there to pick up our truck, there was another truck parked behind it and we couldn't get out. It took 30 minutes to track down an employee who could help move the other truck so we could leave.

DEBORAH A.
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Truck was in need of front end work. Shook terribly especially on braking. Also strong smell of over heating but temp gauge remained normal. Had to turn off a/c and roll window down. Was also dirty when I picked it up. Glad I didn't need more than a couple of hours.

Debra S.
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Only thing had to clean inside windows and fill washer fluid front windows was dirty , but everything else was great

Paul N.
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Le client n'a pas laissé de commentaire.

MICHAEL P.
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Le client n'a pas laissé de commentaire.

FELICIA H.
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Le client n'a pas laissé de commentaire.

Frederick S.
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Your folks did a great job! Very pleased!

Michael C.
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Didn't receive a txt for confirmation and reminder of pickup like I normally do.the enclosed trailer leaked water during the rain storm and many of our things in the enclosed trailer were soaked and ruined.aweful experience.

David W.
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Clean facility and excellent service. Best u-haul rental location I have ever used

Mike F.
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Le client n'a pas laissé de commentaire.

JOYCE B.
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4 gallons of fuel to make a 14 mile, round-trip is ridiculous.

PAUL E.
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Le client n'a pas laissé de commentaire.

L S.
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Le client n'a pas laissé de commentaire.

Kenneth T.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

WALTER T.
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Le client n'a pas laissé de commentaire.

JIm G.
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Le client n'a pas laissé de commentaire.

Roger S.
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Le client n'a pas laissé de commentaire.

L S.
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Le client n'a pas laissé de commentaire.

ROBERT P.
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Le client n'a pas laissé de commentaire.

JACK B.
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Everyone I had contact with was friendly and helpful. THANKS!!!

WILLIAM W.
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Le client n'a pas laissé de commentaire.

JUAN R.
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Le client n'a pas laissé de commentaire.

JOSEPH N.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Le client n'a pas laissé de commentaire.

Cynthia W.
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Le client n'a pas laissé de commentaire.

LEONARD C.
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Le client n'a pas laissé de commentaire.

marcus P.
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Le client n'a pas laissé de commentaire.

Allen W.
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The woman who gave us the truck was unhelpful and curt and didn't answer questions about the truck. There was no introduction to the way things worked. When my husband commented that the tires didn't have enough tread, she said that they were fine, and if we had any issues with them on our way to California (2900 miles), we could call roadside assistance. On our trip, we had one flat tire, one bald tire that needed replacing, and a broken air conditioner. Getting Uhaul on the phone or online was very difficult, taking up to three hours to get the air conditioning appointment when we were in the desert.

Paul D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michelle H. | Premières impressions |
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Melissa was up and beyond. She was very professional.

William H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James S. | Premières impressions |
Évaluation :

2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.

SONYA T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Alan C. | Expérience générale |
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Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.

Joe M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffrey C. | Expérience générale |
Évaluation :

Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.

paige j. | Expérience générale |
Évaluation :

Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!

Frances B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joshua T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William H. | Premières impressions |
Évaluation :

Kimberly was very helpful and was great at anticipating our needs.

Russell H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Melvin C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Karen S. | Premières impressions |
Évaluation :

Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

patty h. | Expérience générale |
Évaluation :

Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

Ken R. | Expérience générale |
Évaluation :

This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

James V. | Expérience générale |
Évaluation :

The staff was great. Place was always kept clean

Andrew N. | Expérience générale |
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Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

stephen w. | Expérience générale |
Évaluation :

Great service!!

Brandon H. | Expérience générale |
Évaluation :

Thank you!

jonathan c. | Premières impressions |
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Great service. U-Haul truck rental process was horrible.

JOSHUA E. | Expérience générale |
Évaluation :

Thanks

Andrew N. | Premières impressions |
Évaluation :

Very pleasant courteous staff

Nancy B. | Expérience générale |
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Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Tom B. | Expérience générale |
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Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Patrick F. | Premières impressions |
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Easy access, friendly staff, clean & well-run facility.

DAN B. | Premières impressions |
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My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

John B. | Expérience générale |
Évaluation :

Truck went good the storage was the bad part

Christene N. | Premières impressions |
Évaluation :

The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

jamie h. | Expérience générale |
Évaluation :

Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

Jennifer B. | Premières impressions |
Évaluation :

We were treating very well. Great service

Jim S. | Expérience générale |
Évaluation :

It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.

Robert M. | Expérience générale |
Évaluation :

Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Elizabeth P. | Expérience générale |
Évaluation :

I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

John R. | Expérience générale |
Évaluation :

From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

KATIE P. | Expérience générale |
Évaluation :

Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

Marquesta B. | Expérience générale |
Évaluation :

Nice staff. Very helpful

kevin s. | Réservation |
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made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

Mary C. | Réservation |
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Very accommodating! The associate was very helpful and friendly!

JOYCE A. | Expérience générale |
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I will always use Uhaul .They are excellent and very helpful

Bobby B. | Expérience générale |
Évaluation :

Employees are always helpful and friendly!!

randy t. | Expérience générale |
Évaluation :

Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend

Brenda P. | Expérience générale |
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Good experience.

Larry G. | Expérience générale |
Évaluation :

Very nice people to deal with

Tiffany W. | Expérience générale |
Évaluation :

n/a

janeigh c. | Expérience générale |
Évaluation :

Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time

Jesus S. | Réservation |
Évaluation :

Great company, great facility.

Kim B. | Expérience générale |
Évaluation :

John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Thijs K. | Expérience générale |
Évaluation :

Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Elizabeth T. | Expérience générale |
Évaluation :

My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Lance S. | Expérience générale |
Évaluation :

Would be great to be able to call and be able to talk to some at local facility

Shea L. | Expérience générale |
Évaluation :

Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Adam F. | Expérience générale |
Évaluation :

This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Denis D. | Expérience générale |
Évaluation :

Great to deal with

Robert M. | Expérience générale |
Évaluation :

Rented storage and a trailer for long distance move. Great experience in both cases.

Non reviews have been submitted for this location.

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