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Meredith CCustomer Reviews for U-Haul Moving & Storage of West Davenport
Testimonials From Recent Customers
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The place was always kept clean. I felt very safe there unlike other storage facilities. I will definitely be back soon. The general manager is always friendly to me when I see her. The young girl who cleans up there is always very nice and friendly. She is helpful too if you need it. Uhaul is the number one storage facility in my book
JACLYN K | Expérience généraleGeneral manager did the check in. The odometer was incorrect. She didn't know how to change the odometer meter. The app has a very poor design. You shouldn't make employees use their personal phones to do work for the company if they aren't getting a stipend for the phone.
DUSTIN BExceptional customer service. Rebecca went above and behind with getting us the right trailer.
Scott SEverything was great!
Diane S | Expérience généraleDavin gave exception customer service!
LISA SLong wait to pick up key after doing online check in.
Abby RThe gentleman working when I was there was incredibly helpful and friendly.
DEVIN WOne person working! Van needs tune up drove 13 miles total sucked up 10 in Gas
JANET AAll was great. Thank you
WILLIAM MTerrible customer service. Manager is very rude and snotty, also left the store unattended with the doors unlocked.. I was supposed to get my U-Haul, on the day before I actually got it but due to yall employees I had to get it the next day.. after being told I could get a bigger truck for the inconvenience they denied when it came time to getting the truck.
Loree TI had to stay my uhal van with roach 荒 spray!!! I needed to take my son off to college and we had no time to turn around and change vans. Hopefully I kill what was in the van. I explained this to my customer service representative and she took off $40 from my total!! I really appreciate it but let just hope nothing crawled into the boys clothes or furniture!!!
JAVONNA EFacility was clean, well-lit, and temperature controlled. Check-in and check-out was a smooth process and we never had any issues accessing our unit.
Kristi S | Expérience généraleAlthough the sliding glass door was not operational to make things easier for us. We were able to successful move our belongings into our unit.
Pamela P | Premières impressionsGreat experience!! Employees were great and pricing was reasonable compared to the other companies I looked at.Truck was well maintained and ran great. Would recommend.
FRANK MYoung man was super polite and professional. Thanks for making the return process so simple -- and for having a smiling face. You have a hard job!
DALE OI waited until the last minute to even pack my things which left me with very few options as far as storing my belongings. From the moment I contacted U-Haul I received fast friendly and very professional interaction with the staff. They were able to accommodate me with everything I needed that very day. The location along with the security measures was very reassuring and never had to worry about my belongings or question the safety for that matter. The communication was always friendly professional and informative. I would not only recommend this company to everyone, I would also rent storage space for ALL my future needs. Thank you for being great!
Stephanie K | Expérience généraleVery clean vehicles. Checked in on time. Brought it back early, they discounted me. Very happy.
CHESTER HThe visit was easy and simple to use. The people were good to deal with.
JAMES JRien
MELISSA SVery friend customer service. Definitely would recommend
SHELIA CWe had to have the tires replaced on our trip, but everything was taken care of by UHaul road service with no loss of vacation time to us. The store manager in Davenport took good care of us.
Randy WI understand doing a job. I understand having bad days. I understand the job can be overwhelming at times but just being nosey and in someone else's business is not good business. If the manager tells you their going to turn their phone off and you haven't conducted business properly or saw it All the way through.. Rebecca you wrong for that!!!! Brandon thanks for your help !!! I mean that!!
kyelo h | Expérience généraleIt was awesome experience for the first time we ever rented a truck. I liked being able to go to one location to pick up and return to same location. Staff was very helpful and thorough. Will highly recommend the Davenport store to everyone.
Deana CThe gentleman that helped me was excellent at customer service, however he was the only person that showed up that day. When I returned late in the day he helped me check back in - very professional. Whatever you are paying him you need to offer him more to retain that type of individual. My business opinion.
Tim BMuch better location. Very helpful and friendly.
DAVID FTook over 45 minutes of waiting before we received our rental. Lots of confusion About whether they even had our truck after we had reserved one in advance. Had to go 20 minutes each way out of our way to even get a truck when there was a U-Haul 6 minutes from our house. Not Impressed.
GENE HThe applic is super convenient to avoid long lines & relieves a lot of the pressure on employees who are already super busy!
Chinetana Phave a instruction sheet in BIG letters for old people to read when they bring back trucks THAT THEY CAN KEEP IN THE TRUCK! SO THEY DON'T HAVE TO CLIMB BACK IN THE TRUCK AND TAKE IT TO THE RIGHT PLACE FOR CHECK IN. Yes, I know you told me but what part of "OLD" don't you understand! Thanks!!
Harlan PNice experience
JOHN FNothing, you are fine, the system works!
LARRY PHad no trouble until the end. Truck had some problems
MERLENE HThe only problem we had was that the taillights didn't work. The. brake lights and turn signals worked, so the only inconvenience was that we couldn't run it when it got dark. Other than that small thing, everything was great. Thanks
LORI EGreat staff friendly. Easy check in and out. Everything went well for my move supplies and truck
RUDOLPH DS.O.
mbani sS.O.
Lori W | Expérience généraleMake customer fill gas ⛽️
gregory SReason is I need my things out. I cleaned whole house. Freshly smell so I can have new puppy. Ready to go. Laters
peter d | Expérience généraleGreat service ! Fast and easy !
Eileen SHigher more help. The gentleman there was great, but by himself, had wait time.
CHARLES CEverybody was great, especially the man who put x next to the dent I identified. Wish I could remember his name.
Paul PBecca, the manager, called asking where the truck was because it was booked at 7am the following day. She was told it wasn't due back until 11am the following day and she argued back and was extremely rude and wrong. No apology was received and she had another employee call back to ask if we could try and get it to them. There was 3 of the same truck onsite when we arrived. The truck itself had cruise control issues and I would have to pull over and turn it off and back on to get it to work.
Skylar MI did continue receiving emails and direct mail after my account was current as well as emails for someone in Peoria that needs to be fixed. Otherwise, good service.
Felicia S | Expérience généraleThe staff is very friendly just need some organization and some new computers. Every time I come there, they always have computer issues so I would recommend getting new PCs
Keyla BThe Manager who is there in the morning daily is on point. She is fast, courteous and informative. I won't go to any other location.
Rodney G | Expérience généraleRebecca was very helpful. The 10' moving van was fine, but she warned me the fuel tank was only 1/16 filled. Fortunately a gas station was very nearby.
Charles IMy truck mileage was different from my paperwork. I told the person about it and they said to just the link. Which didn't work for me so I got charged extra. I was supposed to get a utility dolly which was part of my reservation and I never got one.
Destrey FAutumn was extremely friendly and helpful for pickup, however at drop off the General manager was extremely rude i will not be back to this location. I've been in management for years and for her to be treating customers poorly and her staff be extremely nice is so upsetting to see.
Hailey TNothing everything went well
William FThis is the 8th time this year I have dropped a 1-way trailer at this location, and as before, Donovan was quick and thorough on the drop-off and inspection. Nice job!!
Paul SThey were very polite and professional. She made my checking process so easy and quick. Wonderful customer service experience here also.
Tameka MService was great! Everyone is very friendly and prompt. The only thing that could be improved upon was the cleanliness of the enclosed hauler. It wasn't horrible, but we did end up with some grease marks on the furniture that came from the overhead door. :( Honestly, though, we should've covered our belongings better than we did. Lesson learned.
Stacie HEvery year you raise prices. Uhaul is by far the most expensive storage facility in my area. I just rented a larger unit closer to my house at less than half the price. Good luck ripping off the public, you will NEVER rip me off again.
alan m | Expérience généraleVery smooth drop off. Excellent person to work with
diem tGreat location, manager and staff are awesome! Thanks again Rebecca!
Gary JLower local use rates I put 13 miles on the van and returned it 5 hours early 19,95 is false advertising!
Theresa MI love the staff at the U-Haul on West Kimberly Road. davenport, IA. I am going to recommend them to anyone that needs to rent a truck.
LINDA CArrived at 8:45 am (very busy time obviously) & the line was 6 people deep with one employee who I felt terrible for. Around 9:15 two other employees did arrive thankfully. The van I rented reeked of smoke but I'm sure that's typical. I do think pricing could be more transparent, it's confusing with the "up to 100 miles free" offer.
SHANNON JI have rented a uhaul truck twice in the last month and I can say that Keith at the Davenport West Kimberly Rd location goes above and beyond for all customers. After we returned a truck on June 8, he was the one that cleaned out the truck and found my van keys shoved on the cab seats!! He was a life saver! Thank you Keith!
LYNN AQuick easy registration and check in. Quick easy Check out. Extremely clean, easy access with multiple drive in unloading ports for inclement weather or privacy. Used auto pay. Recommend 100 %. Absolutely no problems.
Joseph H | Expérience généraleKimberly road ..very help staff...I will recommend to anyone looking for storage..
Lazane B | Expérience généraleRebecca and the gentleman that was working with her on Tuesday June 4, went above and beyond to help me with my first time move. The first truck had an issue that Rebecca did not feel comfortable sending me off with. So, she found another truck then once I got my vehicle loaded the gentleman said the tires on the trailer looked low and instructed me where to go so that they could get checked. They also gave me tips on driving the truck with he trailer being attached. These two are AMAZING, thank you for the about excellent customer service provided.
Rachael MThe unit was way too small. 5x10 and the description was 1-2 bedroom, there’s no way!!
Julia Z | Déménagement en ligneGreat staff there
Suni J | Expérience généraleI couldn't have chosen a better company! I was a customer for 4,5 years and always had great interaction when speaking with employees as needed. On my final move out date one employee was extremely helpful without asking for some assistance she just jumped in to help!! If the need should arise again where I'd need storage U-haul is at the top of my list. I've referred 3 family and friends who are now using U-haul as there storage company! Thanks again for the pleasantness, cleanliness, friendliness, each and every time I came there to my unit! I U-haul location I used is located in Davenport, IA and in the 4,5 yrs I rented a unit there were many employees that had come and gone and I'll continue to say my experience was fantastic with my interaction with the staff. Merci!
dawn r | Expérience généraleSuper happy with how secure the facility is. Living in Davenport comes with its security challenges and I have no worries leaving my things at UHaul storage facility. I like that it's temperature controlled and at very reasonable prices. First month free is beyond awesome, too!
Allison T | Premières impressionsAll was great and thanks to the staff for making things happen wonderfully
Leonard L | Premières impressionsI wish the access hours would have been 24 hrs since the facility is so well secured. But overall very nice place and I'm very happy with the safety, security, and cleanliness of the facility. The staff was great as well, AAA+++ service
Shaun A | Expérience généraleSomebody had their U-haul truck blocking the unites for over 48 hours. they had the truck back up to the unit door with boxes, tables and blankets from top to bottom on the trunk blocking between the truck and the unit door. They also had their pickup truck parked next to the building. They looked like they were living out of the truck and storage unit. This made it hard for us to access and move into our unit. The people never left their pick up truck. Someone should walk the grounds during the day or before leaving at night.
Jodee G | Expérience généraleAlarms that don't notify any one. Cameras that don't show people stealing my stuff. Stuff stolen for two weeks and no one notices the lock is cut off. It would take a Uhaul truck to steal my stuff an no one notices. You want me to give you a good review for you utter lack of concern or security for my items. Forget it! Worst experience of my like. Happy to spread the word about the usless UHaul experience.
Newell S | Expérience généraleThe cost started to rise.
Henry a | Expérience généraleExcellent service à la clientèle
Tami w | Expérience généraleAppreciated the consistency in the monthly rate and security at the location. Thank you all.
Ricardo R | Expérience généraleThe team was great
Ken L | Expérience généraleStaff was very courteous and helpful.
Joseph H | Déménagement en ligneAucun
Silvia B | Déménagement en ligneIt’s okay, thanks
Mai N | Expérience généraleBrandon was particularly friendly, knowledgeable and helpful. As was his workmate as well, I failed to get his name.
JEFFREY H | Premières impressionsThe staff were helpful and friendly. The facility was always clean and well lit. Would definitely use in the future and refer others.
Erica M | Expérience généraleAlways clean. Very important.
Judith C | Déménagement en ligneIt’s the best storage place in the Quad Cities!
Stephen D | Expérience généraleManagement and staff were very rude and unprofessional. Once Management and staff knew I was from out of state and staff and Management was very unaccommodating. Would not recommend this location to anyone but but Management probably feels with the lack of competition in the area they can get away with the poor customer service
Terry C | Expérience généraleMajority of the time when I go I notice someone there cleaning, so it’s nice that the facility seems well maintained as far as cleanliness so you know it’s highly unlikely they have any rodent issues.
Brittni T | Déménagement en ligneThey have been very helpful to me with my transition to storage while moving
cynthia g | Premières impressionsY'all sold my deceased mother's belongings!!!!!!!!!I will never get them back
Emma B | Expérience généraleI was very greatful too the staff & manger much appreciated cause of my situation he understands my circumstances with my lupus skin condition In out of University Hospital you don't find too many people that care i'm very thankful an greatful Renita Robinson 🙏
Renita R | Expérience généraleCheck in is what I wish it can be every ware.. awesome you Rock..
Paula M | Premières impressionsExcellent process! Very Easy! Especially appreciate the VERY helpful ENGLISH native speaker on the phone help desk!!!!! and NOT a crazy stupid automated system!!!!!!!! Good Job U-Haul!!! More companies should follow you on this.
Nathan B | Déménagement en ligneThe staff there was A 100 % They were very friendly and they helped me get Exactly what storage Unit to Use
Josh H | Premières impressionsPlease return my 1st months rent, as I did not use the unit.
Branton W | Expérience généralePrevious unit had a roof leak and ruined our antiques
Marcia C | Expérience généralePerson staffed was very busy, handling multiple customers/items/phone calls at once. They needed to be brief with the questions I had. They handled the stress well, but seems like more help at the office would provide better service to customers.
KEITH R | Premières impressionsI like having multiple payment options such as they offer... It was very considerate of a staff member to remove a late fee for me once
KEVIN D | Expérience généraleWe didn't get the original truck ordered but a smaller one and ended up leaving slot behind;There were a lot of complications along the way at our end, but; they made sure everything was secure for what my family was able to get by putting the items in storage for us. They went beyond for us and I am so grateful for them. Moving is stressful enough especially when so much was up in the ai. Thank you again for everything!
PATRICIA R | Expérience généraleHad a great experience thanks for making our day a little easier
Sherry M | Premières impressionsThe guys were very friendly and accommodating!
Tammy L | Premières impressionsThe process to get to the U-Haul was a distance the security process was decent.
Davi C | Expérience généraleC.J. was very kind, friendly & helpful!
Sheila V | Premières impressionsThe billing was ridiculous! My payments were paid automatically each month from my bank account. More than 3 times my checks were lost (????) and it was an incredible headache!! The office is poorly run! Glad to be done!!
Joseph v | Expérience généraleI highly recommend the West Kimberly location. Always clean and the staff was great to work with. I have also rented trucks from the Rock Island location twice in the last two months. The staff was stellar there as well. Great Job!!!
Joshua E | Expérience générale