Customer Reviews for U-Haul Moving & Storage of West Davenport

Évaluation :

5

You can set your clock as to when www.U-Haul.com will go down. Always Sunday afternoon. Employees entering the information is painfully clumsy, often asking the same questions twice. God help if you are pay cash.

Évaluation :

4

Keith was friendly and helpful. Great guy!

Évaluation :

1

Brandon the assistant manager was super rude and don't know own how to talk to women

Évaluation :

5

Keith is the Man! If it wasn't for him, my bad luck would have won the day.He went above and beyond to get my hitch installed super fast and did a great job

Évaluation :

1

Was mislead before I rented a van over the phone and thru app! Was told it was 19,95 plus mileage and fuel if I had full coverage. Ended up being 42 for 13 miles and had to pay 11 for cargo insurance for 50 minutes of rental. Very misleading!

Évaluation :

4

All Good

Évaluation :

4

Van came to me dirty. Returned it in same condition. Still charged for cleaning fee

Évaluation :

4

Have more pick up trucks available to rent.

Évaluation :

4

Girl behind counter, rude

Évaluation :

1

This is the second time we have arrived to drop off equipment, sat under the awning waiting for someone to come help us check our equipment in, and had nobody come out to help us. Additionally, we had called earlier in the day to ask a question, and nobody answered the phone. We ended up having to do an online return through the mobile app, while there were clearly people in the store.

Évaluation :

1

I won't be renting again.

Évaluation :

5

Everything was great! Thanks!

Évaluation :

5

The staff at this facility went over and above to resolve the issues I had with the tow dolly i had rented from the Holland MI facility. I made my living in the service industry and always prided myself in customer service, I have to say that I was treated the way I strived to treat my customers. I am extremely impressed and can't say enough of how impressed I am with the service I received. If I could give a 10 star rating I would!

Évaluation :

5

Excellent

Évaluation :

5

It’s the best storage place in the Quad Cities!

Évaluation :

1

Management and staff were very rude and unprofessional. Once Management and staff knew I was from out of state and staff and Management was very unaccommodating. Would not recommend this location to anyone but but Management probably feels with the lack of competition in the area they can get away with the poor customer service

Évaluation :

5

Want to thank staff, both helpful and friendly.

Évaluation :

5

Great Service! Thank so much. The move had issues, but the U-haul equipment worked perfect. No problems. It was always nice to know that IF I needed help, U haul was just a phone call or text away. Fortunately, I didn't need any help along the way. Jordan at the Kimberly Rd location was very helpful in checking the equipment in. Thanks to everyone at U-haul. They always do a great job. Je les recommande fortement. 

Évaluation :

4

The gas cap was broken and cumbersome to remove to add gas. I brought it to their attention upon return of vehicle. The check in return was not as seamless as expected. Vehicle reservation process and customer service either prior to on phone or upon checkin was quite good.

Évaluation :

5

Staff properly documented reported issues discovered while driving.

Évaluation :

5

The staff in Davenport is friendly and helpful. They did a nice job.

Évaluation :

3

Add some chairs or something for people waiting on there cars

Évaluation :

5

Majority of the time when I go I notice someone there cleaning, so it’s nice that the facility seems well maintained as far as cleanliness so you know it’s highly unlikely they have any rodent issues.

Évaluation :

5

They have been very helpful to me with my transition to storage while moving

Évaluation :

5

Excellent customer service

Évaluation :

5

Professional and courteous!

Évaluation :

4

Had an absolutely terrible time with U-Haul for the 2nd time. Original reservation through Muscatine. My truck wasn't available and wasn't alerted until 10 minutes before pickup. They directed me to rock island and I was getting there and they told me that truck was also taken. I then went to this location. The workers in the store were helpful. Overall U-Haul needs to work on fulfilling reservations better. This is the second time I've had issues with U-Haul reservations.

Évaluation :

5

Nothing! My experience was AWESOME! Great customer service!

Évaluation :

1

Y'all sold my deceased mother's belongings!!!!!!!!!I will never get them back

Évaluation :

5

Keep up the good work. Nothing to improve.

Évaluation :

5

My first choice was another location closer by. I called to see if I could drop the vehicle off a little later and was informed that they don't take trucks as large as I rented and was told to drop it off at a location across town. Glad I called because U-haul did not inform me of this, so I would have made a trip there for nothing. This location is a major center and has professional staff who were experienced so check-in went well.

Évaluation :

1

Not have your employee talking on the phone while “helping” me

Évaluation :

5

The customer service was outstanding and both the people I dealt with were awesome so make sure that you tell them. Merci.

Évaluation :

5

Excellent customer service!

Évaluation :

5

The entire Team there needs a raise, especially C.J. Buckley. I feel that he went above and beyond at his performance to be very informative about the U-Haul, safety precautions, and more. C.J. was very kind and made my day less stressful trying to figure out what size truck I would need that would be okay for any clearances I ran into here in Davenport. As there are a few. Thank you so much to the team and again to C.J. Buckley for helping me. -K.R

Évaluation :

5

Great service

Évaluation :

5

Efficient process good equipment

Évaluation :

2

Your really dont want to know

Évaluation :

1

Only charge the contract amount. And I expected a clean and well maintained vehicle. The ABS BRAKE, THE GAS TANK, AND the interior cab needed attention prior to me accepting it. PATHETIC HOW YOU PEOPLE USE GREAT CUSTOMERS. .

Évaluation :

5

I was very greatful too the staff & manger much appreciated cause of my situation he understands my circumstances with my lupus skin condition In out of University Hospital you don't find too many people that care i'm very thankful an greatful Renita Robinson 🙏

Évaluation :

5

The U Haul rep was fantastic! I have had the U Haul experiences with this location.

Évaluation :

5

Rien

Évaluation :

2

Truck kept breaking down while being used. Battery terminal was corroded. Vehicle was not maintained. Redeeming factor was the management's willingness to refund entire rental.

Évaluation :

5

The inside of the truck smelled like smoke, and I found cigars from a previous customer in the glove box. I told a nice lady inside (Sorry I'm super terrible with names, including my own familys, but you worked on Friday June 16th in the morning while the computers were down.) while getting my Dolly, and had an offer to exchange the truck with another. I have never had issues with this location, like ever, and that's saying alot considering how many Rentals I have had across the past Decade. Will use this place again next time I am in need of a moving vehicle for any reason.

Évaluation :

5

Person at store had to duplicate some tasks that phone CSR said they completed. They told me I had a reservation, but I did not.

Évaluation :

3

Using the app was slow. I'll probably just pickup in person next time.

Évaluation :

5

Very conscientious staff to assist me...

Évaluation :

4

Check in is what I wish it can be every ware.. awesome you Rock..

Évaluation :

3

I took a route that only had 2 tolls totaling about $2.60. I was charged for 4 that totaled $24.10. I didn't say anything until almost a month later when I received a notice that I had an unpayed balance of $13,6 for 3 more tolls! When I disputed it, I received an email stating they would charge my card for the remaining balance in 8 days. This is absolutely ridiculous that I should be paying almost $40 for a route that doesn't even cost $3. I will never be using uhaul again because they are trying to steal my money.

Évaluation :

5

I just didn't care for the online return, but in my case I'm glad you offer it since it was after hours

Évaluation :

5

Everything went without incident, even got a good restaurant recommendation from one of the staff.

Évaluation :

5

The guy was very busy, and wa very helpful. Thanks

Évaluation :

5

Excellent process! Very Easy! Especially appreciate the VERY helpful ENGLISH native speaker on the phone help desk!!!!! and NOT a crazy stupid automated system!!!!!!!! Good Job U-Haul!!! More companies should follow you on this.

Évaluation :

5

The staff there was A 100 % They were very friendly and they helped me get Exactly what storage Unit to Use

Évaluation :

5

Please return my 1st months rent, as I did not use the unit.

Évaluation :

4

Previous unit had a roof leak and ruined our antiques

Évaluation :

5

Person staffed was very busy, handling multiple customers/items/phone calls at once. They needed to be brief with the questions I had. They handled the stress well, but seems like more help at the office would provide better service to customers.

Évaluation :

5

I like having multiple payment options such as they offer... It was very considerate of a staff member to remove a late fee for me once

Évaluation :

5

We didn't get the original truck ordered but a smaller one and ended up leaving slot behind;There were a lot of complications along the way at our end, but; they made sure everything was secure for what my family was able to get by putting the items in storage for us. They went beyond for us and I am so grateful for them. Moving is stressful enough especially when so much was up in the ai. Thank you again for everything!

Évaluation :

5

Had a great experience thanks for making our day a little easier

Évaluation :

5

The guys were very friendly and accommodating!

Évaluation :

4

The process to get to the U-Haul was a distance the security process was decent.

Évaluation :

5

C.J. was very kind, friendly & helpful!

Évaluation :

1

The billing was ridiculous! My payments were paid automatically each month from my bank account. More than 3 times my checks were lost (????) and it was an incredible headache!! The office is poorly run! Glad to be done!!

Évaluation :

5

I highly recommend the West Kimberly location. Always clean and the staff was great to work with. I have also rented trucks from the Rock Island location twice in the last two months. The staff was stellar there as well. Great Job!!!

Évaluation :

5

Bobbielee was amazing. She made my day!!

Évaluation :

4

When we call to make the payment we get out on hold a an hour or so and we get told that they help the person in the store frist then helping the one trying to make a payment and then when I pay a settlement payment I’m getting told that I owe more money to them

Évaluation :

2

Had some of my things stolen out of my unit

Évaluation :

1

I NEVER rented a unit. Someone was allowed to put one in my name without my ID or signature. I talked to a manager (first name was initials...possibly CJ) who assured me that he would look into this matter and get back to me. No return calls and now this. I would like a phone call at 309 235-0410, letting me know how this matter was resolved.

Évaluation :

5

Easy reservation over the phone and able to utilize same day. Very clean facility

Évaluation :

4

Person behind the counter was very helpful and friendly

Évaluation :

3

Storage is nice and clean. But the Al's rams are very annoying. Ours went off every time even if we disabled it.

Évaluation :

5

I feel outside can be better lit

Évaluation :

5

Always friendly and helpful people. Clean and well maintained store. Very trustable storage place.

Évaluation :

5

Clean, climate controlled and safe storage that I would recommend.

Évaluation :

5

Staff was very helpful and friendly...will recommend to family and friends..storage units well lit and spacious and clean

Évaluation :

5

Very clean and secure. Easy to access units. I would return again if needed.

Évaluation :

5

U haul went above and beyond to help me. I moved here on a blind. Thinking my place was fit to live . It wasn't. U haul was so helpful in getting me a storage the last on left. I really appreciate everything.I don't know what I would of done without the excellent customer service/support. Sincerely Robin williams

Évaluation :

5

The staff was very friendly and accommodating! When we contracted the storage unit we had no idea how long we would need it as the items in storage was our 94 yr old mother's things. She had been admitted to the hospital and we knew she could no longer live where she had been. Unfortunately, our mother passed away 3 weeks later so our need of the storage unit was no longer needed as we now knew we had to get rid of her furnishings. The staff was always helpful and we liked the setup and the storage unit as well. We definitely would recommend this location to anyone that is in need of a storage location!

Évaluation :

5

Is there a discount off of your first months rental of storage

Évaluation :

5

Employees were always very helpful! I will recommend facility to anyone in need. Merci.

Évaluation :

5

Huge facility and very clean. massive parking lot so there was easily enough room to unload my trailer and RV without being in other peoples way.

Évaluation :

5

Excellent staff

Évaluation :

5

Mr. James facility's general manager Developed an outstanding customer service! Polite and friendly service.

Évaluation :

2

All location need to have the same rules. Not make them up as they go.

Évaluation :

1

Reserved unit was locked on arrival and not available. Manager was need to call locksmith to remove lock for use, told it would be 2 days before it would be available. Manager was not on site and not able to reached by staff in timely manner to assist. Got a refund for the unit. Happy with the staff member that tried to resolve the issue and understand it was not on him, but as a whole it was bad experience. Took my business elsewhere .Extremely unhappy.

Évaluation :

5

Definitely would come back if I ever have the need to.

Évaluation :

5

Everyone was very nice.

Évaluation :

4

Mr. Kelly was kind and helpful. I appreciated his compassion during this difficult time. Had issued w the card reader but other then that was a positive experience.

Évaluation :

3

My card never worked and my alarm went off every time I came in. I talked to staff and got my card reset each time. It was very annoying and inconvenient.

Évaluation :

4

The outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.

Évaluation :

5

Easy to rent and I felt my possessions were safe

Évaluation :

2

I didn't like one of your staff member was really rude that's why I terminated my unit.

Évaluation :

5

I wouldn't change a thing

Évaluation :

5

Uhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I'm still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!

Évaluation :

5

Everyone was nice and helpful

Évaluation :

5

Very very friendly staff mad me feel welcome and answered all my questions.

Évaluation :

5

The woman that helped me at the West Davenport location was phenomenal. I can't remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.

Évaluation :

5

The attendant on duty was very nice and did a good job taking care of us

Évaluation :

5

James and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn't believe how clean everything was, and I feel safe leaving our items there with the extra security features.

Évaluation :

5

There’s no better storage facility in the area then u haul thank you guys

Évaluation :

4

We had an issue But as soon as they found out the problem was addressed and fixed !!!

Évaluation :

5

There was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful

Évaluation :

4

Good friendly and funny staff.

Évaluation :

5

People are friendly and professional!! Check out to cancel storage and turn in truck Jaylyn was a great help!! If I ever need a storage unit I know where to go for excellent service!!

Évaluation :

5

🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼 love

Évaluation :

5

Good place to storage

Évaluation :

3

I didn't like it that before I had a chance to turn the storage unit over someone had went in the unit and then my rental was ended. I didn't have a chance to check it out because I had had surgery right after my unit was emptied out. But I never informed any of the staff that I had moved out.