Customer Reviews for U-Haul Moving & Storage of West Hartford

4 756 évaluations

164 South St   West Hartford, CT 06110
(Off New Britain Av)

(860) 953-6138

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(860) 953-6138

164 South St
West Hartford, CT 06110
(Off New Britain Av)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth M. 
Évaluation :
5

Lady there was working alone. She was busy but had a great personality. Made the experience perfect and smooth

Lyndi S. 
Évaluation :
5

Nothing! Great experience with very friendly and helpful staff.

Wendy W. 
Évaluation :
5

GM Claudio was excellent great job. Very professional

jamie r.  |  Premières impressions 
Évaluation :
5

According to the voicemail the store opens Sunday at 7:00 when we went there it only open at 9:00

JOE F. 
Évaluation :
5

Nothing. Everything was great and professional. Great experience. I would definitely recommend that location to my friends. I would use that location again myself.

Alicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

odell e.  |  Premières impressions 
Évaluation :
5

had a really nice experience. Thank you!

Corinna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederic B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd L. 
Évaluation :
5

Super friendly service and quick pickup/drop off

Kevin K. 
Évaluation :
5

All Staff were friendly, knowledgeable and efficient. Great to see a well-run outfit. Many thanks for all your help and kindness.

THOMAS W. 
Évaluation :
5

The staff was very friendly and professional. The process was also quick and easy.

EVANGELISTA C. 
Évaluation :
1

Not happy what happened today ,I was made to pay more

hannah N. 
Évaluation :
1

Rat poop on everything

Joshua P.  |  Expérience générale 
Évaluation :
5

Thanks for your help Also rented a van besides two storage units

robert p.  |  Premières impressions 
Évaluation :
1

U-haul now requires you to agree to being put into a facial recognition data base. They take a photo of you, this is not a standard photo. It is for their "biometrics data base" and who knows where that goes. Your drivers license is not enough. Rent your trailers somewhere else! They will lose this data as all companies do. Protect your biometrics data while you can. It's too bad, I like renting from U-haul.

Brian T. 
Évaluation :
5

Great service!

Jaime B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yulanda G. 
Évaluation :
3

Pricing was too high to continue my storage. Also lack of vehicle storage at this location was the main issue. I never noticed my lock damaged or any problems with the unit. Did not find any dead animals in there so I appreciate the clean environment.

joe t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great service.

JOSE M. 
Évaluation :
5

The staff is super nice and the equipment is always clean and properly working.

Kim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

JOSE M. 
Évaluation :
1

This location is woefully understaffed. I waited 45 minutes to book because the staff could not multitask and did not greet me. The truck I ordered was not there the day of and I had to take a smaller one and make two trips. They did give me some credits, but I had to pay 3 movers for an extra hour and took a big financial loss, overall. I think they try their best, but the location is run poorly and is under resourced. Also, the gas gauge was below what was listed at pickup which caused another delay in paperwork. The pads we got were beyond filthy and had debris in them. I think the workers try their best, but this location needs a full overhaul and retraining on customer service. But it will never happen because they have a captive audience. Anyway, every person knows that people need this location, so the owners can keep running it into the ground and it probably won't matter. The reputation is horrible, so why send an email for feedback if you will never want to improve? Perhaps you should pay your staff more. Sadly? I fully expected to have a bad experience, waking in. I won't return to this location.

joseph L. 
Évaluation :
3

No había elevador para el segundo piso, pero todo estaba limpio y muy bien mantenido.

Sheila B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

The equipment was in good condition and the staff were extremely helpful. The location was very clean and organized as well. Couldn't ask for better

Jeffrey M. 
Évaluation :
5

My experience with the staff at south st West Hartford was out standing they I wish everywhere worked as hard as they did the equipment was very clean and ran great they were all very polite and caring and professional Thank You for outstanding customer service and support Michael

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adelson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L H. 
Évaluation :
5

N/A great service

Jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S.  |  Premières impressions 
Évaluation :
5

Nothing, everything was great, thank you

Laurice H. 
Évaluation :
5

Good customer service prompt in helping with any questions would recommend

Vicki W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
3

The vehicle was clean and intact. Everything looked as I would expect. The concern was with the mechanical maintenance of the vehicle. The steering was giving a lot of feed back (shaking) in the steering wheel. Also, while turning there was an audible sound of either a bearing or something in the wheel hub rubbing. I would highly suggest the vehicle have the entire steering set up looked over to ensure all the components are with their normal limits.

Bryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen F. 
Évaluation :
4

They helped me set the trailer up and everything, it was great, fast and friendly.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON R. 
Évaluation :
5

Exelent service

FRANCISCO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENBON M. 
Évaluation :
5

Very easy-to-use. Flexible. EFFICIENT and friendly.

Jonathan S.  |  Premières impressions 
Évaluation :
5

All the people were great to work with. The process was overall quick and efficient. The only improvement would be to completely automate it through the app.

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Don't like having to inspect the vehicle and uploading photos by myself, it was better when an employee was there to tag any damages that were found.

George M. 
Évaluation :
5

Everyone there was polite and helpful I had a very good experience I rented from them a few times and I always had a good experience it is a good location I would recommend it to anybody

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAKRI K. 
Évaluation :
5

Nothing I can think of. Your staff was excellent, communicated everything very well. Totally happy with the experience! The gentleman who helped me was just the type of person you would like representing your store; professional and courteous. Well done!

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina P. 
Évaluation :
5

What puts UHAUL above other van rental providers is that when you make a reservation your van is always available unlike others (like Home Depot) who take a reservation and then text you the morning of your move to say it is unavailable.

Janice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabine R. 
Évaluation :
5

The smell in the truck wasn't the best.

BYRON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean satalino h.  |  Expérience générale 
Évaluation :
5

Total advertising scam, $19,99 is only if you sit in the lot. Take that off the side of your trucks and vans! It is actually very costly to rent something.

Pamela V. 
Évaluation :
5

I have found the people who work at this UHaul are always decent and friendly. Happy customer!

Toby M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom W. 
Évaluation :
5

The personnel were very helpful and explained things clearly

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana F. 
Évaluation :
5

nothing, the staff was professional and understanding. very personable. They make the hardest thing about moving the easiest.

nicholas C. 
Évaluation :
5

Nothing! These people are so friendly and helpful. That was the case with this rental as well as past ones, and I'll be renting from them again in two weeks!

Helen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maricel S. 
Évaluation :
5

Great overall experience, very attentive staff

Wayne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt E. 
Évaluation :
5

Everything went very well, quick check-in and was off in no time, and quick turnaround when I returned the equipment. Staff that I dealt with (Angel) was excellent!

Jon P. 
Évaluation :
3

see comments about pick up location.

Andrew D. 
Évaluation :
4

Get that truck fixed before it's rented out again.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kumari B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL G.  |  Expérience générale 
Évaluation :
5

Best

NIHAD I. 
Évaluation :
5

Alitza was very pleasant to deal with and very efficient.

Paul K. 
Évaluation :
5

Excellent across the board.-- prompt and friendly.

Patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic B. 
Évaluation :
3

I would make contract number larger so it's easier to read when you turn in after hours

Carisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Online Move In 
Évaluation :
5

Very helpful and easy drop off process. Thanks! -Rick

Rick S. 
Évaluation :
5

Great setup for returning trucks, easy to pull right in and hand off keys. The customer service representatives were very helpful, fast, and efficient.

Matt E. 
Évaluation :
5

Efficient check in. Clean and neat facility.

gary B. 
Évaluation :
3

Always a long wait to pick up trailer. Not enough support people.

Ron S. 
Évaluation :
5

The young lady I interacted with on the phone and in person two times 9/17 and 9/18 was amazing

James D. 
Évaluation :
5

Excellent service. Appreciate your help

Eric W. 
Évaluation :
5

The servies os Berry good and nice Berry good no problem

Angel R. 
Évaluation :
5

Super friendly and efficient. Very smooth sign-in a return.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas K. 
Évaluation :
5

Gentleman at the desk was courteous and helpful. Great experience!

Sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yelena K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Very good guys to work with and very professionals as well… I will return as soon as I need it again Alex

William R. 
Évaluation :
5

Keep doing what your doing!

Henry F. 
Évaluation :
3

Smoother & quicker online check in process.

Rachel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

astrid c.  |  Expérience générale 
Évaluation :
5

The U Haul South Road service center is outstanding. I have always enjoyed excellent service here. Last week's experience with Angel was fantastic. He was kind, efficient and helpful. You are all a great team!

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kira V. 
Évaluation :
5

Excellent, Approachable employees. Wonderful experience. I'm extremely satisfied and would happily use the UHaul in West Hartford, CT again.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean satalino h.  |  Premières impressions 
Évaluation :
3

The person at the pickup location gave me the wrong hours for the drop off location which required me to use the QR code for drop off. I'm not a fan of that. I'd much rather deal with a live person.

Thomas B. 
Évaluation :
5

thanks for staying late and sorry for the last minute rush

Deveroux M. 
Évaluation :
5

Alitza and Will are two of the most patient and professional people I've encountered their willingness to listen and explain far exceeded any expectation I could have ever had. They are truly a great example of amazing compassionate customer service! Alitza is beyond wonderful and drastically prepared to to meet your needs. Would recommend to anyone !

andrea v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDES Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Online Move In 
Évaluation :
5

Fantastic staff. Accommodating, nice people everytime I visited the facility. A+ work by everyone I met. Will be utilizing UHaul West Hartford again for any storage / moving needs.

JACK G.  |  Expérience générale 
Évaluation :
5

Staff were nice and always helpful. Next time I have something to store, I'll be coming back. Merci

Michael R.  |  Expérience générale 
Évaluation :
5

Las instalaciones limpias, desde que llegas muy amables, muy cordiales, serviciales y cualquier pregunta y/o duda ellos te responden amablemente. El servicio es óptimo y lo recomiendo al  % .

Carla N.  |  Premières impressions 
Évaluation :
4

This was fine. Needed short-term storage and this fit the bill. No complaints.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T.  |  Premières impressions 
Évaluation :
5

I was very pleased with the staff. They assisted me immediately with everything I needed. I love U-Haul. Yes things happen however someone is always willing to come up with a great solution. Thanks U-Haul!

Rosalind L.  |  Premières impressions 
Évaluation :
5

Thanks U

lashawn a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron L.  |  Expérience générale 
Évaluation :
5

first time renting storage, they made it very easy

matthew r.  |  Premières impressions 
Évaluation :
5

Tienen buen servicio excelente

Sylvia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M.  |  Expérience générale 
Évaluation :
5

Everyone working at the Uhaul branch on south street (west hartford) was and continues to be beyond helpful with what can be very stressful times for people. Very professional, I'd give them all raises.

john f.  |  Expérience générale 
Évaluation :
1

The ceiling tiles in our storage unit were falling onto the ground. I requested the manager, shontelle to get it repaired multiple times (in person, via email, via text) and she was unresponsive and never fixed the issue. I have pictures documenting about 10 ceiling tiles that fell which is a serious hazard to anyone walking in the storage unit and also the items kept in the storage unit. This problem was first brought up to the staff people working in the office a year ago and then to Shontelle numerous times with no results. The last two months of our time renting the unit it was INFESTED with bugs. I have several pictures and videos of this and all of your items were contaminated and needed to be cleaned. Based on the lack of response we received the first time we did not bother with contacting shontelle and instead canceled our contract and moved our items out. Unacceptable condition / dirty/ unsafe unit. One last point to mention is our concern over asbestos exposure due to the condition of the room and falling ceiling tiles/dust. Shontelle stated there was no risk, but again she has not proved to be reliable in any way. This uhaul location is very poorly managed/run.

sharmilee p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn v.  |  Expérience générale 
Évaluation :
5

Alitza shenick Claudio was amazing! She was knowledgeable and efficient! Really enjoyed working with her.

ryann t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmin s.  |  Premières impressions 
Évaluation :
2

I was locked out of my unit twice. The first time I was told I moved out, which I hadn't and a letter was sent to my son stating I had not paid. Quite embarrassing don't you think. I was on auto pay with a charge card. Someone there must have entered in you system the incorrect unit #. I can tell you this I won't be back to U-Haul in the future.

james w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April W.  |  Expérience générale 
Évaluation :
3

Staff, especially a few managers, have been quite rude to me at times. I am very affable and there was no cause for it. One manager tried to have me evicted until I hired an attorney. Another extremely vile manager threw me out of the store for questioning a charge on my bill. I could go on and on but I think you get my point. I will say though that many of your other associates have treated me very courteously and with respect.

DONALD A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marisol D.  |  Expérience générale 
Évaluation :
1

En este lugar perdi una caja llena de cosas y furniture de la cocina...no lo recomiendo a nadir

RUTHE N.  |  Expérience générale 
Évaluation :
1

I didn't move in at all. The trailer hitch I reserved wasn't ready and I had to go to a different UHaul location to pick up what I needed. So, I got a unit at a different location. I reached out Thursday asking that my reservation be cancelled and the money I paid (for the insurance) be refunded back to my credit card. The representative I spoke with said it would take an hour for her to check and make sure the unit hasn't been moved-in. I followed up twice 3 hours later and I never heard back. Please send refund me my money.

Travis S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yelena a.  |  Premières impressions 
Évaluation :
5

The facility itself is excellent. All of my contents were safe and secure for three years. The most outstanding credit of his facility is it's Staff. In the three years that I've gone back-and-forth I've never had anything but the utmost attention and guided care. Everyone has been extremely helpful.

Ellen s.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Maria F.  |  Online Move In 
Évaluation :
5

Both times I enter the business I was attended by Angel, Angel was very helpful in showing me my unit prior to move in date, on moving date Angel was also very helpful explaining the hours, gates, paperwork, and next billing date. Angel has great customer service skills, the friendliness was a plus thank you keep up the good work, thank you for working.

SOILA C.  |  Premières impressions 
Évaluation :
5

Thanks for excellent services!

Patricia W.  |  Expérience générale 
Évaluation :
5

I have been dealing with the South Main Street West Hartford location for last several years. Great Personnel and great results. I recommend this location to anyone who is looking for storage or vehicle retail.

Raoul R.  |  Premières impressions 
Évaluation :
5

Always a pleasure with this U-Haul. Clean, friendly, and helpful.

Darryl W.  |  Online Move In 
Évaluation :
5

I especially appreciated how quick I was waited on, even though they were busy. Great staff. Knowledgeable and friendly.

Blair S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAYLEN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne C.  |  Expérience générale 
Évaluation :
3

Movers I got thru U haul in Florida did not show up. but charged my Credit Card, So I am still in process of waiting on credit card services to check on that Fraud issue and issue me a refund. How sad!!!!

alma h.  |  Expérience générale 
Évaluation :
5

Friendly workers

Patricia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernetta c.  |  Premières impressions 
Évaluation :
2

Eerything was good until one member of the staff told me that if I moved out on 12/30, I would not be charged for December, yet when I , in fact, moved out by 9 am on that date, I was charged for the full month of December. WHY WOULD MY PAYMENT HAVE BEEN DUE ON 11/30 IF MY MONTH ACTUALLY STSRTED ON 11/29? Makes no sense. I used UHAUL for multiple moves, uboxes and storage this year but never again!

Marie m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachod R.  |  Expérience générale 
Évaluation :
5

So nice and helpful!

Tova F.  |  Premières impressions 
Évaluation :
5

Gracias. Thank you

LUISA G.  |  Expérience générale 
Évaluation :
4

A* for effort and I have faith the nee GM will make it excellent.

Laurie M.  |  Premières impressions 
Évaluation :
1

I have had the storage until since August 19th, and I requested my move out on October 18th. I am still being charged for the Unit. I keep receiving emails and letters in the mail about all of the charges. I have called customer service about 4 times and no one can get a hold of a store manager or storage manager. They are always supposedly out. Many emails have been sent by the agents that have tried helping me. The people at the location are rude. When a customer service agent called, they hadn't accept the move out on there end until a month later. The staff at the store are always telling us that the manager is out and only they can wipe out my debt. I have call a lot and no one picks up the phone. I will NOT being doing anymore business with this location anymore. I am still trying to figure out how I can get the debt erased that was Accumulated after I had already moved out and submitted it through the app.

DESIREE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Premières impressions 
Évaluation :
5

Everyone is always friendly and helpful

Amanda H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio G.  |  Expérience générale 
Évaluation :
5

The main reason for the excellent review was due to the superior service and focusing on the customer.

David T.  |  Premières impressions 
Évaluation :
4

No hay iluminación en los storages de afuera , fuy a las 8 de la noche y no se ven ni los pasillos. Deverian tener almenos luz de sensor

Antonio G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Expérience générale 
Évaluation :
5

Everyone was nice and pleasant and sweet service was good recommend it to everyone

Noemi C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason T.  |  Expérience générale 
Évaluation :
5

Excellent experience with great savings! This UHaul of West Hartford made everything easy - check-in and check-out were very fast!!! We had to store items for college dorm. Perks: a free month of storage, free lock, and indoor climate control was an extra bonus that allowed us to store more items than we were previously unable to store at an outdoor storage unit. Also, UHaul pricing was a monthly savings over our previous outdoor storage unit of the same size! Definitely will recommend this UHaul!

Patricia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arturo M.  |  Expérience générale 
Évaluation :
5

Richard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.

Marie m.  |  Premières impressions 
Évaluation :
1

My storage locker was broken into, I had to come all the way from NC to handle it, which cost me $1000. There were NO cameras in my hallway. I had insurance, through the company that handles U-Haul storage bin insurance. Their rating was terrible with the Better Business Bureau and had many many complaints, unbeknownst to me when I purchased and paid monthly for the insurance for quite some time. I only found this out when I attempted to file a claim after being robbed. The insurance company made it very difficult to even talk to a person, I was only able to leave a voicemail. The one time I was able to talk to a person my agent that was supposed to handle my claim was supposed to call me back, and never did. I was never even able to get compensated for my loss, some of which was irreplaceable to me. I lost approximately $3000 worth of items, along with sentimental values items. The staff at the West Hartford UHaul were always very rude and it seemed to be an inconvenience to them every single time I was there, or called. The only 2 exceptions were the day I came this month to pay my bill and a couple days later when I moved out. The staff on those two days were wonderful, helpful and a pleasure to deal with. I had a pretty horrible experience with this U-Haul facility overall, except for the two days this month I was there.

deborah c.  |  Expérience générale 
Évaluation :
1

Arrived at the office to get key to unit and staff member said he will check the unit before he leaves to ensure there's no locked on it and it's available since they were having computer issues. Unfortunately I didn't have time to check myself due to timing and informed him that I will be back later. Arrived late afternoon with 2 cars packed with boxes to find out that the unit was locked and the items from the prior tenant were never removed. Staff member asked me to come back the next day since I arrived at closing time. Needless to say I did not return! Very disappointing experience

MARIANELA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL L.  |  Expérience générale 
Évaluation :
1

I went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn't do anything. And couldn't explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.

james w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W.  |  Expérience générale 
Évaluation :
4

Good experience. Staff very friendly and helpful.

Needed N.  |  Expérience générale 
Évaluation :
5

Shaun, the general manager was amazing. Great asset to your team.

Jesse M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly every time I inter acted with them.

Maria E.  |  Expérience générale 
Évaluation :
3

Got a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tired

alma h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Priscilla R.  |  Premières impressions 
Évaluation :
4

I cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.

Margo L.  |  Online Move In 
Évaluation :
2

Didn’t have original unit wanted ended up having to switch due to location not having available

Rochelle D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn V.  |  Online Move In 
Évaluation :
5

My brother Angel Cruz recommended this Uhaul location. I have to say I'm pleased with the service and absolutely will recommend this location. The two gentlemen working on Sunday were fantastic and very nice. I had an easy move out the storage and returning the rental truck! Merci.

Frances C.  |  Expérience générale 
Évaluation :
1

Le pedí ayuda al muchacho ayer para llenar q entregue el trock el mismo día ya q yo no entiendo el Internet y me respondió q el no sabia y yo entrefue el trock el @mismo día menos de 3 hora y pase trabajo y aun así el tenia prisa de irse solo escribió una nota y nada mas

Iris I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C.  |  Online Move In 
Évaluation :
5

Excellent service all around

Joshua G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B.  |  Premières impressions 
Évaluation :
5

Well run and the staff was very helpful.

William G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrine C.  |  Expérience générale 
Évaluation :
5

The team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.

Tim V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashleigh M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilma p.  |  Premières impressions 
Évaluation :
3

First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fix

angel t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE R.  |  Expérience générale 
Évaluation :
5

Efficient and friendly service! Very happy with my experience.

caley F.  |  Premières impressions 
Évaluation :
5

Excellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.

William G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ben m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond W.  |  Premières impressions 
Évaluation :
1

The facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storing

David B.  |  Expérience générale 
Évaluation :
2

I thought the units would at least be covered with more than mesh wire.

Etienne H.  |  Online Move In 
Évaluation :