ordered hand truck and furniture dolly was "not available" on my long distance one way move...Louis S.
Customer Reviews for U-Haul Moving & Storage of West Hartford
Pour nous contacter
West Hartford, CT 06110
(Off New Britain Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The agents in the yard were Great! Friendly, Helpful, Very Energetic. The phone and computer set up for the job was awkward. Once trailer was located, date and time established, the process worked out well.Mark L.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.SARAH H.
My vehicle was not ready and in the assigned spot so using the app to check-in didn't help. I had to wait more than 30 minutes to get sorted out. Also, making the reservation and check-in process 2 different sessions is another waste of time. I could have given you my drivers license and picture in advance. Getting a customer in and out in as little time as possible needs to be a greater priority.David M.
Le client n'a pas laissé de commentaire.ROBERT O.
Le client n'a pas laissé de commentaire.CORBIN G.
I put gas in the meter and was still charged 20 $for fuel costs even though the meter clearly had the amount in it when I started. Will not be using u haul or recommending it in the future. Very shady businessDaniel M.
Le client n'a pas laissé de commentaire.Aleksandr K.
Le client n'a pas laissé de commentaire.RUDINA K.
BETTER COMMUNICATION. No bins available. Even though I had receipt in hand from Quote on Line. WAS XXXTREMELY FRUSTRATING. need--BETTER CUSTOMER SERVICE. AND SOMEONE TO ANSWER PHONES WHO GIVES ACCURATE INFORMATION. THANK YOUJohn C.
Le client n'a pas laissé de commentaire.GEOFFREY S.
Le client n'a pas laissé de commentaire.SEYOON C.
Le client n'a pas laissé de commentaire.Stephanie P.
Very friendly and helpful Custumer service, love this location!SUBASH B.
I will never recommend Uhaul at all because of my recent experience with your company. The manager of the Brainard Rd location refunded instead of waived the promissory note fee. DOUBLING my cost. You got an extra 51,74 $ out of me. I should not be paying for the mistake of Maria â€˜Stephanie' Melendez. Why should I have to put this on my credit card and pay interest to my credit card company for the manager's mistake? You are a multi million dollar company and you have 176,97 $ that you could take from Melendez's paycheck. I refuse to pay for her mistake. You will be hearing from the BBB and I will leave a very honest Yelp review.CHRISTIAN W.
The tow dolly managed to break my front bumper in multiple spots. It loaded on just fine, no scraps no scratches but coming off the dolly it broke.... so that doesnt make sense to me. Also the car is stock and not loweredArmando R.
Le client n'a pas laissé de commentaire.MICHAEL C.
Quick , easy & courteous!Victor F.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.Tina A.
Kind and caring staff! Very professional! Went above and beyond. Especially managers Chontelle and Shawn, Wish they could manage all the Uhauls.RICHARD G.
Le client n'a pas laissé de commentaire.HOLLY H. | Expérience générale
Why was I charged so muchLAURA P.
The staff was very helpful and friendly every time I inter acted with them.Maria E. | Expérience générale
Good service, could use another person at the counter- had to wait 10 minutes behind a person with issues. I realize it's tough to hire anyone now. Otherwise even was great.MICHAEL W.
Got a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tiredalma h. | Premières impressions
No improcedente necessary. The staff is very friendly and very easy to do business with zROBERT C.
Le client n'a pas laissé de commentaire.Zdzislaw R.
Very Well DoneRobert F.
Le client n'a pas laissé de commentaire.Brian L. | Premières impressions
Service and equipment good and prompt, and people friendly.THOMAS D.
Le client n'a pas laissé de commentaire.Steven G.
My uhaul experience was far superior to my past 2 budget truck experiences... super friendly staff and equipment was ready as guaranteed. Very happy with my serviceROBERTO R.
I paid for damage insurance 11 $A-day They told me I was covered and then hit my checking account for check an account for 3 100 $without even giving me warningEDWARD C.
I had not visited this location in person in many months and I was pleased that that new staff was much more friendly helpful than previous ones when I had a question or request or needed something related to storage, supplies or other rentals. It all went smoothly and the facility itself seems much cleaner and more organized than I remember.DEREK S.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.Carolyn M.
Le client n'a pas laissé de commentaire.MELINDA F.
Staffs are terrific!IREOLUWA O.
Excellent service and variety of trucks for rental. The process was easy!LAUREN P.
Le client n'a pas laissé de commentaire.Priscilla R. | Premières impressions
Le client n'a pas laissé de commentaire.TYLER U.
Le client n'a pas laissé de commentaire.DOUGLAS S.
I cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.Margo L. | Online Move In
It was rather short staffed, but the General Manager was lovely and unflustered.John V.
The staff and online check in was fast and efficient. Saved a bunch of time of not waiting in line on a busy weekend. Pick up and drop off were seamless and the staff was friendly and professional.Kevin C.
The 2,00 $ vehicle recovery fee was not disclosed prior to picking up the vehicle. It should be disclosed when the reservation is made like the environmental fee.ANDREW C.
Le client n'a pas laissé de commentaire.ADRIAN D.
Le client n'a pas laissé de commentaire.BRUNO L.
Answer the phone is less than 20 minutes...not very good customer serviceCAROLE C.
Le client n'a pas laissé de commentaire.RAMON R.
Le client n'a pas laissé de commentaire.Sandra L.
Didn’t have original unit wanted ended up having to switch due to location not having availableRochelle D. | Expérience générale
When a truck is guaranteed and you've booked a month in advance only to be given the last available truck that is not big enough for your move is entirely unacceptable.Molly M.
Le client n'a pas laissé de commentaire.SADIE S.
Le client n'a pas laissé de commentaire.MARK L.
Poor service - vehicle was not working - tire lights were on and I was told sensor issue - had no idea what mileage was because of lights for tires on / had to return and could not finish my day that was planned/ trying to get a partial refund - awful experienceANGELA I.
Nothing...everything was fine.HOLLY H.
Le client n'a pas laissé de commentaire.Andrea R.
Besides the truck itself, I ordered hand-truck and blankets and, becuase the last time I rented from U-Haul years ago the agent loaded these items In back, I thought these items would be loaded into the back this time, too. So I drove off without items. When I later asked agent about missing items, she said you have to pick these up from the store, we no longer load them into the truck. Ok, understood this time. But agent should remind customer about picking up miscellaneous moving equipment and load them, because not pre-loaded.JOEL K.
Yes is goodALEX D.
Very fast. Your counter person volunteered to move the truck to a position it would be easier to leave the facility from.Paul K.
You guys were literally non-stop chain calling me while I was driving the frigen uhaul to your location. You rented ME the uhaul truck and never asked when I would be done. You specifically say '2 days included' and then call me freaking out that I didnt show up exactly on time. "Someone is here waiting for it!" wow you guys are just telling me a bunch of stuff I dont care about. Make me pick my return day. Fine me for time over that. Dont spam call me like a bunch of assholes because my schedule didnt magically meet yours.Daniel M.
Extremely efficient drop off experience - very similar to a car rental return at a busy airport.Jay S.
Le client n'a pas laissé de commentaire.ENOCH T.
Le client n'a pas laissé de commentaire.Shawn V. | Online Move In
My brother Angel Cruz recommended this Uhaul location. I have to say I'm pleased with the service and absolutely will recommend this location. The two gentlemen working on Sunday were fantastic and very nice. I had an easy move out the storage and returning the rental truck! Merci.Frances C. | Expérience générale
Reserved a 20' truck and appliance hand truck. Didn't have either. Took a 15' truck(no choice) only had regular hand truck. Now my bill is incorrect. Also impossible to get a human on the phone.GILBERT G.
Le pedí ayuda al muchacho ayer para llenar q entregue el trock el mismo día ya q yo no entiendo el Internet y me respondió q el no sabia y yo entrefue el trock el @mismo día menos de 3 hora y pase trabajo y aun así el tenia prisa de irse solo escribió una nota y nada masIris I. | Premières impressions
Le client n'a pas laissé de commentaire.Brian C. | Online Move In
Excellent service all aroundjosh g. | Premières impressions
Service at this location was outstandingTHOMAS R.
The customer service provided during this transaction was top notch! Very pleasant experience I would definitely recommend.MATTHEW P.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Iris C. | Premières impressions
Manager Chantelle (spelling?) is wonderful. I've been there twice recently and was amazed at how she handled multiple challenging and stressful customer issues with professionalism, efficiency, tact, grace, and kindness.THOMAS R.
We arrived with a reservation that said you didn't have to check in at the office. That was not working evidently. We had to wait in a very long line to get our truck, about an hour. We did get a truck in the end. One headlight was out.COLLEEN M.
Le client n'a pas laissé de commentaire.Judith M.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.OMAR KEN H.
Le client n'a pas laissé de commentaire.Jacob S.
Waited in line for 45 minutes even though I did contactless pickup. Then when I got to my destination I opened the truck to realize they forgot my dollies and furniture covers. When I tried to call customer service I was on hold for 45 minutes before I hung up. Will never use uhaul again.Shane L.
Le client n'a pas laissé de commentaire.Victor B. | Premières impressions
I had ordered two furniture dollies and furniture covers that I never received.Corey F.
Le client n'a pas laissé de commentaire.MICHAEL D.
Great trucks, serviceRAFAEL M.
Personnel at the West Hartford office were extraordinarily helpful. Everything that was promised was delivered. Advice was genuinely helpful. Excellent Customer Service was their goal and I could not have been more pleased.DAVID G.
personnel was extremely helpful and friendly. We had a metal bedframe that we didn't know what to do with and they informed us they have an area to leave it for the community to come and take. This was such a huge help, helped us avoid another headache after having moved all week long and we felt good leaving that for others who may need it. We left smiling and happy with the experience. one employee even insisted on helping carry the frame for us, he was great.ERIN M.
After delivering the truck to the Return Equipment lane, i was told I could leave and would receive a confirming email receipt momentarily. After waiting an hour, I worried that I might've been duped by someone who did not work for UHaul and perhaps had stolen the vehicle. After I called and waited for confirmation that the truck was safe, then they sent a return receipt.John F.
Le client n'a pas laissé de commentaire.Kailah V.
Le client n'a pas laissé de commentaire.Randolph L.
Le client n'a pas laissé de commentaire.BARRY C.
Le client n'a pas laissé de commentaire.DANIEL B.
When picking up a truck rental it would've been nice to know upfront to bring the truck back with a full tank. Minor detail but overall great experience. Merci.Gary D.
Le client n'a pas laissé de commentaire.Grazyna P.
Very understaffed. Online check in process still required going inside and waiting for a long time to get the rental.LAWRENCE K.
Well run and the staff was very helpful.William G. | Expérience générale
Le client n'a pas laissé de commentaire.JULIO A.
Le client n'a pas laissé de commentaire.Alex H.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Shane C. | Premières impressions
The crew was very nice. I received an excellent truck, but the AT was not very good. The strap was worn and wouldn't hold the tire properly. It came off several times, and we finally left it off for most of the journey. But felt concerned the whole time about the car's safety and ours. Made it stressful for the whole journey. The equipment was not in good condition for the auto transport. However, the truck was clean and good.NELSON S.
Wasn't greeted upon arrival. Was totally ignored. At less let me know you'll take care of me or I'll be with you in a min. Could had been more professional. I think performance is key. Other than that it was ok.ELBA V.
The check in process was seamless! Great customer service!Karen R.
Le client n'a pas laissé de commentaire.STEPHEN S.
It took me 2 hours to get my trailer which I pre reserved. Attendant was rude and sold me wrong hitched more than once. They opened up an hour late on top of it all as wellRobert C.
Very pleasant people and very knowledgeableTERRY H.
Le client n'a pas laissé de commentaire.DALE S.
The staff member that assisted me was not very friendly and could have been nicer. He had an attitude.Amy T.
You guys really do a good job Congrats !!!DARIO A.
Nice truck! I towed my sailboat the hitch and electrical connections for the lighting worked perfectly. Only negative was that a smoker rented it before me. Not easy to get rid of. Nice job U-Haul!! Thanks, CharlieCHARLES D.
Le client n'a pas laissé de commentaire.Vincent B. | Premières impressions
Le client n'a pas laissé de commentaire.Katrine C. | Expérience générale
The team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.Tim V. | Premières impressions
I had to wait in line 45 minutes to get service when I went to pick up the The on line return process was too complex and not user friendly. The truck had too much play in the steering and the brakes seemed a little soft.CECIL M.
Le client n'a pas laissé de commentaire.DANIEL S.
Personnel at the service center are excellent. They are pleasant and helpful.KATRINE C.
Le client n'a pas laissé de commentaire.Ashleigh M. | Premières impressions
Le client n'a pas laissé de commentaire.wilma p. | Premières impressions
First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fixangel t. | Premières impressions
Le client n'a pas laissé de commentaire.EUGENE R. | Expérience générale
Efficient and friendly service! Very happy with my experience.caley F. | Premières impressions
Excellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.William G. | Premières impressions
Le client n'a pas laissé de commentaire.Hector B. | Premières impressions
Le client n'a pas laissé de commentaire.ben m. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond W. | Premières impressions
The facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storingDavid B. | Expérience générale
I thought the units would at least be covered with more than mesh wire.Etienne H. | Online Move In
Facility is close to my house.Maria E. | Premières impressions
Thank you for keeping my belongings safe.Gloria M. | Expérience générale
I don't like that I had to buy a lock from you when I already have several of my own padlocks that I could easily have used. So now I have yet another lock that I will NEVER use. That is a ridiculous policy.Daniel B. | Expérience générale
Le client n'a pas laissé de commentaire.Edith C. | Expérience générale
Le client n'a pas laissé de commentaire.LORA B. | Expérience générale
Le client n'a pas laissé de commentaire.louis v. | Expérience générale
We will see what condition my things are in when I unpack... thus far boxes are dry and intact. Staff were very pleasant. Price was reasonableAbigail K H. | Expérience générale
I wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pmLisa H. | Premières impressions
Le client n'a pas laissé de commentaire.Erika M. | Expérience générale
Le client n'a pas laissé de commentaire.NELSON M. | Premières impressions
Awesome unit. More so awesome staff. Thank you for keeping my prized possessions safe.stephen b. | Expérience générale
Ms. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.LISA M. | Premières impressions
The staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡INDIA L. | Premières impressions
What a very well-run place! Très professionnel et serviable!THOMAS R. | Expérience générale
I kept my things there for over 2yrs and it was all goodRONNEY P. | Expérience générale
Le client n'a pas laissé de commentaire.John Z. | Premières impressions
Great service. Friendly staff!LORA B. | Premières impressions
We recently vacated our long-term storage unit, which was an emotional process, since it involved items I stored there since my mother passed away many years ago. I have to say that your Sunday crew is an amazing team and a credit to your facility. They were pleasant and professional, extremely helpful and knowledgeable, and had great senses of humor and the ability to connect with their customers. We are especially glad for William, who is not only an amazing employee, but also a wonderful person.CYNTHIA M. | Expérience générale
Rented unit for over 3 years with no issuesCLAUDIA P. C. | Expérience générale
Great location and superb customer service.Pedro R. | Premières impressions
.Ryan P. | Expérience générale
Break-in while I was renting. My storage locker was not broken into, but a few in my area were.robert m. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan T. | Expérience générale
Le client n'a pas laissé de commentaire.Jerrod B. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan T. | Premières impressions
Awful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.Kira D. | Online Move In
Le client n'a pas laissé de commentaire.Milton O. | Expérience générale
Le client n'a pas laissé de commentaire.adrian g. | Expérience générale
The UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it's cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.charles t. | Expérience générale
Way concert had 2 u it's for 1,5 years and couldn't move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvaradopamela t. | Expérience générale
saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!Anna N. | Premières impressions
Yesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)guillermo g. | Premières impressions
Great staff and service!gary b. | Expérience générale
They are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.Jim W. | Expérience générale
Le client n'a pas laissé de commentaire.GUY D. | Premières impressions
I can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.SmithCarla S. | Expérience générale
Positive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.Robert B. | Expérience générale
Staff were professional, helpful, and polite.SAUNDRA M. | Premières impressions
The manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.Laura R. | Expérience générale
Thank you for being patient to take time for writing on paper for deaf customer!myrna c. | Premières impressions
Everything was greatMichael S. | Expérience générale
Service person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!Abigail K H. | Premières impressions
Excellent service à la clientèleJoey's C. | Expérience générale
I met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.everald w. | Expérience générale
Ms. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.town o. | Premières impressions
Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.Kyra B. | Expérience générale
I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.NAJEE J. | Expérience générale
Thank you Charles for your help closing my account.MARGARET G. | Expérience générale
Staff professionalLANA B. | Expérience générale
Very clean and convenient location with great customer service.Juliet M. | Expérience générale
Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). AwfulMichael R. | Expérience générale
Very friendly staff.richard h. | Expérience générale
They have an excellent staff providing excellent customer service.Solimar O. | Expérience générale
Received great customer service from general manager Erik.Maria E L. | Premières impressions
Very good deals and customer serviceeulalie s. | Expérience générale
The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Merci!Adam J. | Premières impressions
Everyone was very professional and helpful. Would recommend using U-haul to family and friends.Rachel G. | Premières impressions
Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband's stroke our financial status has changed Tremendously T.Y.wanda m. | Premières impressions
Staff professional and courteousLANA B. | Premières impressions
The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.James M. | Premières impressions
Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.Cruz V. | Premières impressions
Marshall,as always, incredibly competent and friendly.marc B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!