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TROIA GCustomer Reviews for U-Haul Moving & Storage of West Hartford
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Liam MNothing needs to be changed! Loved working with them!
LaReisha AI had a lot of trouble with the process of taking pictures of the van with the link to the website I was texted. Even one of the employees had trouble. It delayed us about 15 minutes.
DAVID DThis location was impeccable and the folks who worked there were very nice and very helpful. I would absolutely recommend U-Haul of West Hartford. HOWEVER, the booking experience is awful. This is the second time I have made a reservation at a different U-Haul location (Newfield Street, in Middletown, CT) to have that reservation canceled the day before. When I expressed my frustration to the operator who told me of the cancellation, that operator hung up on me. I do not understand why Uhaul cannot properly inventory their pickup trucks in central Connecticut but I am unlikely to bother with UHaul overall again, given I can do a short-term truck rental from other lenders such as Home Depot, who have reliable reservation systems.
JOHN GWill and Tinialy (spelling?) are always fabulous. Personable. Helpful. Accurate. Love them! Make sure to let them know I appreciate what they do!
CRAIG LThe entire staff was great.
CAYLE STodo fué excelente y muy buena actitud del personal.recomendado
MARISELY MThe front desk staff were amazing! They were both working very hard and multitasking while maintaining a very friendly attitude. I'm very grateful for the service I received!
LILJANA KStaff was VERY helpful. Would absolutely go back to this U-Haul. Made trailer attaching very easy and explained everything!
JAMES BI couldn't pay my bill on the 9th I kept asking if they can move it on the 15 since that's the day I get paid. They didn't want to work with me they wanted two months of rent in advance to make this happen. So I always got charge a fee for being late. And when asking if we can leave some stuff behind and they can throw it for is. since we had no more room in our vehicle, and my husband has a bad back. the employee was being rude and said they wanted everything out or they were going to charge us 150. It doesn't make since cause if I don't pay they will sell it and throw it away anyways.
Nancy V | Expérience généraleU-Haul representatives were extremely courteous and helpful.
LEONARD NU-Haul located the trailer I needed Wright on my travel route very helpful!
PATRICK PAwesome service 👌🏽
SHYLEEN LThe woman who helped me was absolutely amazing. I'll never go to another location again. She was kind, knowledgeable, and extremely helpful.
KATHRYN MHandle customers professionally
BARNABAS AFriendly great and quick in and out
TODD SGreat people very helpful and friendly.
ROBERT FThe ramp was broken. I had to call roadside assistance which conformed the rod was rotted through so it couldn't be extended. It took so much more work because I was given a defective equiptment. My back kills me today.
TREVOR EThey were awesome- can't get any better than that!
ROBERT CGreat unit to have during my son's first two years living on the UHart campus. He has since moved to off-campus housing renting a house and the unit is no longer necessary. Location is safe, clean, indoors, and features a drive-through access.
MICHAEL G | Expérience généraleExcellent service.
SERGHEI PI called to ask about my truck information and if everything was good when I returned it. The lady who picked up the phone was rude and giving me an attitude. You trained your workers to leave their bad attitudes at home while working because it unprofessional. The truck was good only thing was customer service from this lady needs to be checked.
OAYRA CI’ve rented from many U-hauls over the years and this crew is great!
CHRISTOPHER DStaff was Kind, helpfu land patience.
CARLOS OFriendly and helpful staff.
CARLOS OThe truck I got was clean but was not maintained well upon doing my move the truck broke down and woukd not allow me to shift which could have caused a very bad accident and they just blew it off like it was nothing big..
AMANDA NExceptionally friendly and helpful staff! Easy check in and return.
ROGER PStaff always be relied upon on to finish tasks in a timely manner!
Andriy TMaybe a little more flexibility in checkin.
Edgar HCustomer service was excellent the store location was easy to find and they assist you all the way makeing sure u have no issue .... Was very impressed
ANGEL LThe truck I was given had the check engine light and tire pressure lights on and the brakes squeaked like crazy and a clanking noise came from under the truck. This truck needs to be retired.
JEFFREY SCustomer service was poor was focused upon n their personal stuff trying get bideo fames to their colleague than talking to me
AJAY TOur truck smelled like gasoline. The attendant said I didn't bring the truck back with enough gas, but I had just came back from the gas station.
JUDITH RYou guys have good service 💯 thank you
MARLON MMaybe offer a quick walk through on a van's technology. Much newer van than the car I drive. Couldn't start the van ( key would not turn) and took 4-5 minutes to figure out where the gas fill was.
DANIEL LGreat place. Nice people.
RICHARD Pnoticed the van just needed to be washed
RICHARD BAmazing customer service.
KYLE MExcellent as always! Thank you! Dale
DALE WNone. Good customer service with timely check-in and check-out procedures. Merci.
TUNG NWhen a customer rents a truck to move to New York, it would be nice to advice that a truck can't take all the normal passenger cars routes and that they should plan ahead
EYAL MThe after hours check in process was a little complicated and I'm computer savvy, for someone who isn't, it must be a nightmare. 1. No clear instructions on how to check out, instead of scanning a QR code, maybe email the instructions & a link? 2. It was too much of taking photos, maybe just a video? 3. What if someone doesn't use a smartphone? How would they check in vehicle after hours?
ANNA ZThe pickup location was originally supposed to be at the Plainville location in CT. After arriving at the location for an early pickup the truck was not ready for us and the keys were not in the lock box. This pushed back our moving time by over 2 hours and I would not recommend u haul to anyone again.
Nicholas CFast and courteous no problems to report
Ralph WThe West Hartford location was a short distance from my previous place. I was able to call the day before and reserve a van for the time I needed to move. The customer service person was kind and answered all of my questions at a time that I was overwhelmed with all the details that come along with a move.
JESSIE SI don't remember the girls name, but she was phenomenal. She has such a wonderful attitude and was extremely polite and attentive. All of your staff at this location are well trained and attentive. I would love to write you guys 10 stars.
DANIEL CEveryone was extremely nice and helpful with one notable exception. On Sunday am when we picked the truck up the individual waiting on us was rude and very disrespectful. She was extremely nice to other customers whom I presume she knew and maybe they were regulars. I didn't catch her name but she did have a few nose rings. I would guess that you can figure it out. I just didn't understand her treating us so poorly.
GORDON ZUnjust policies and poor customer service…
CURTIS DYou keep your reservations for your customers. Don't say you have something and not have it and then send them to another facility and then when you rent from the facility, you're there for an hour because someone's training and then you can't even return it back to the place that you originally had the reservation at they totally inconvenienced me when I had my day planned and ended up taking me two extra hours
SHELTON FThe customer service was awesome. Very nice folks to work with, will return.
KAREN FNc
LUZ SUnfortunately when I called earlier in the day to say I would need a storage unit and would be taking advantage of the free month offer that came with my trailer rental I was not able to reserve over the phone. I did not ask specifically for a first floor unit since I did not realize there were second floor units. I was only told that both climate control and not climate control units were available. I was also told that I could not reserve over the phone and that it had to be done face to face. When I arrived in the torrential rains I was told about the availability of only second floor units. I then had to locate a first floor drive up unit at another facility which I WAS ABLE TO RESERVE OVER THE PHONE. I could have done all of this during my six hour drive so I was not scrambling and driving around with the loaded trailer in torrential rain.
Mark LRepresentative at the counter was very helpful
MARC RElizabeth O'Brian in customer was excellent.
William RThe person who helped me unload was very friendly.
Spencer BAfter reading about U-Haul's self-proclaimed wonder that is U-Haul TruckShare 24/7, I opted to use mobile verification for my truck pickup. After 25 minutes of delays and being harangued about additional contacts for approval due to an out-of-state license (which wasn't listed anywhere in FAQs or info during checkout), I finally got a response to my request for verification - I was denied! So I then had to walk into the store, get in line, and work with someone to get the keys and be on my way. The best part though, I had reserved the truck for 4 hours. I was told I needed to have it returned promptly on-time despite the fact that 30 minutes of my time had been wasted dealing with poorly staffed mobile verification and under-staffed on-site personnel. This left me with only at best ~3 hours 30 minutes to complete my move. The last thing anyone wants on moving day is this level of added stress and annoyance. The U-Haul TruckShare 24/7 is something I will certainly NEVER do again.
Dominic SExcelente the employee great experience they help whit everything y and ti rent the store and rent the truck step by step
JORGE G | Premières impressionsI wish I can remember the young lady that helped me but she was very sweet very friendly and definitely helpful
Maria A | Premières impressionsI was amazed at how clean the facility was. I couldn't ask for better service. The staff was friendly and very helpful.
Linda R | Premières impressionsVery friendly personable crew definitely will continue to use this u haul
MICHAEL T | Premières impressionsYou guys do a great job your staff is very respectful. They help me out a lot and I am very pleased with your way you won. You guys do a great job and I love your staff are very, very respectful and very nice so thank you very much for what you do.
TOMAS S | Premières impressionsThe storage unit I reserved was the suggestion from U-Haul when I reserved my 20ft moving truck. It was incredibly frustrating and inconvenient to show up to unload the full moving truck with a three bedroom house worth of stuff to be given a literal closet (10x5). The facility was able to upgrade us to a 10x10, but this is still not even close to enough space for the amount we needed to store. This turned what should've been an easy move into a nightmare, where we had to drive to family houses and move our items into two different basements.
Amanda M | Déménagement en ligneThe staff is helpful and friendly. Manager is excellent
Lisa H | Expérience généraleThe best clean storage I've been to 10 out of 10.
Raemeek G | Expérience généraleThe manager at this location is the most professional and cheerful employee who is always going above and beyond to help.
Erik K | Expérience généraleStaff is amazing and so friendly and helpful.
Gina D | Premières impressionsExcellent all around. Brandon is awesome!!!!
John B | Premières impressionsUpon arrival, the sir “assisting” was rude, unpleasant, and not knowledgeable in online check-in process, which made the move-in process longer than necessary.
Roshelle J | Déménagement en ligneJust keep up the good work you're doing a nice job.
basil t | Premières impressionsVery pleased with the customer service here!
Pamela K | Expérience généraleI appreciate everything thank you so much
JEROME L | Expérience généraleThe stuff is amazing and so helpful . They work together as a team and I will not rent from anyone else. Thanks
LISA F | Expérience généraleEverything was to our liking.
SUSAN D | Premières impressionsExcellent customer service!
PAUL B | Premières impressionsI won't go to no other storages
MISAIRA S | Premières impressionsI've been renting there several times but last place 2501 was good but there is a person renting beneath us that Every Saturday he sets tables some type of equipment and it was inconvenient because of cores interfering with us going up and down the stairs. I dnt think a storage should be using for anything other then storing this man had the hallway always block on Saturday. Because he said he packs bags for the homeless I understand is a good deed, but not use storage facility for it. Merci.
IVETH C | Expérience généraleStaff was extremely helpful and knowledgeable
ROBERT B | Premières impressionsThank You great place feel safe
JEROME L | Premières impressionsEverything was excellent, but the prices were very high.
Sheila B | Expérience généraleN.D.
DAWN M | Expérience généraleGreat experience
KIMBERLY D | Premières impressionsFriendly clean but taking my items out I Notice mice poop all Over my stuff unhappy about it. But other then that convienent
IVETH C | Premières impressionsThe staff at the West Hartford facility had excellent customer service. I felt they went above and beyond. I did not have any problems. Each time I went to this facility every team member was curteous and helpful. Alitza who is the manager is awesome. She definitely is an asset to Uhaul. She was extremely knowledgeable in the process of moving. She was able to give me some helpful tips. I would definitely use the West Hartford facility again.
carolyn a | Expérience généraleStaff is friendly and professional. We will both return when needed and also recommend the South St., West Hartford, CT. location to our friends. I could give many examples of how friendly and helpful they are.
Todd F | Expérience généraleGeneral manager had a bad attitude towards me because she tailgated me into the facility when I first arrived and I put the facility on notice. Without knowing who speed in the building behind me I called the number on the facilities card and put them on notice about what happened. She was knocking on the door and disappearing and doing weird things. Then she ultimately tried to accuse me of something called bath showering or something like that. I told her to end my contract and I left. My experience was bad there.
Muhammad S | Expérience généraleGreat customer service, friendly and easy going environment with no hassle. And they manger Alitza is super helpful with understanding and details to my storage unit . Thank you!!!
BRANDAN H | Premières impressionsExcellent facility and amazing staff.
SAIFULLAH M | Expérience généraleGreat place to rent a unit!
MARIE R | Expérience généraleThank you so much for being awesome and seeing me through a transition! 🙂🙂10/10 would def recommend ❤️
KEISHA B | Expérience généraleEveryone at this Uhaul is so friendly and nice! The manager takes a lot of pride in making sure younothing is a problem! Her staff is top notch - helpful and engaging. The units have easy access and kept clean all year. Merci!
Lisa H | Expérience généraleGood service
KOSSIVI A | Expérience généraleI thank you and apréciate you
Pedro V | Déménagement en ligneIf I ever get 7 text messages in a day to rate this place I will rate accordingly. Poor! Give a sister some time to get back with you. Overall you always have me as a customer unless you do this again.
KEISHA B | Premières impressionsMerci.
MARIE R | Premières impressionsFantastic service all around!
Daniel K | Expérience généraleStaff is very friendly and helpful.
Clifton M | Expérience généraleVery good service thanks
jacqueline c | Expérience généraleStaff are rude
Raven B | Expérience généraleEl servicio al llegar la muchacha fue clara en todo lo relacionado al almacén una super orientación de parte de ella
Eric C | Premières impressionsThank you Alitza and crew
Sarah O | Expérience généraleI had some belongings stolen out of my unit and no one ever helped me get it back or file a claim. I just had to eat the loss
Shane C | Expérience généraleWonderful customer service facility very clean the manager very polite and helpful her team very polite and helpful I give 5 star
claudia r | Expérience généraleI've rented trailers and trucks several times and now a storage bin, all from this location. West Hartford store on South Rd has VERY helpful and friendly staff. 10 out of 10. Pleasure to do business with each time.
JENNIFER W | Expérience généraleN.D.
Virgin R | Premières impressionsAwesome manager & staff- very helpful, friendly, etc
JENNIFER W | Premières impressionsGood customer service. Keep up the good work.
ANNMARIE W | Premières impressionsGM Alitza is great ! Such a nice place to do business
Kevin R | Déménagement en ligneFacilities were clean and well kept, staff was friendly and helpful
Timothy B | Expérience généraleEveryone who helped me was very friendly, helpful, and thorough in their explanations. They truly went above and beyond. Very pleased.
KATHLEEN A | Déménagement en ligneMerci
KRISHANDA P | Premières impressionsWilliam was very helpful and knowledgeable. Online reservation didn't confirm my storage. William couldn't find my reservation. He had to search. Because the call center was terrible. Thank God for William for Walking me thru everything Please give him a raise. Efrain was very friendly and helpful as well. Pamela Foster
pamela f | Premières impressionsIt's absurd that you don't prorate if someone moves out less than a week into their new billing cycle. Such a scam. So now I'm keeping an empty unit through the end of the month out of spite so you can't re-rent it until after I get the month I paid for. You're not the only ones who can be unreasonable.
Abe S | Expérience généraleThe girl colodia is vey nice polite and very helpful needs worker like her
KANWAL K | Premières impressionsExcellent customer service, all my questions were answered, staff was friendly, supportive and had a very positive attitude.
Vanessa V | Premières impressionsThey’re always nice here! and the manager is excellent!
Lisa H | Déménagement en ligneGreat location the workers are super nice
Tyrone B | Expérience généraleAlthough it turned out that I did not need a storage unit, I found the staff at your store extremely helpful and polite. I will return to this store as I need additional moving supplies.
Eleanor B | Expérience généraleThe manager (Alitza?) and the young lady who answered the phone (Shanika?) were very helpful and friendly. 10 stars for customer service!
Mai L | Expérience généraleEvery person I worked with was very knowledgeable, patient & kind/helpful. I highly recommend your storage facility. *Would recommend a sign for people who do not know to get out of car & push garage door button to get out of building. There was a couple just sitting in their car so confused the door was opening for them. Also, 2nd floor unit did not have any covered ceiling it was open and could have been climbed down into. I noticed the unit next to it had chicken wire on top. I purchased boxes & lock too. Very convenient and reasonably priced. Merci!
Donna P | Expérience généraleThe U-Haul Staff at the Newington/ Hartford town line is the BEST !!!!!
MARTIN D | Expérience généraleThey were so helpful to me. I made a mistake and got a small storage and they worked with me to make sure I got the right size I needed. Thank you again
Kemauli B | Déménagement en ligneThe few times I interacted with staff they were efficient and knowledgeable. Check-in was straightforward, check-out was quick and easy. Size of room and location within facility were very convenient for me and served my purpose well. Only downside of the facility is the steepness of the entrance from the road, I had to take it slowly to not scrape the bottom of my sedan. Vans and trucks and SUVs have no issue with it.
Margo L | Expérience généraleGM Claudio was excellent great job. Very professional
jamie r | Premières impressionsRat poop on everything
Joshua P | Expérience généraleThanks for your help Also rented a van besides two storage units
robert p | Premières impressions