Customer Reviews for U-Haul Moving & Storage of West Oak Lane

4294 évaluations

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

You should make sure the vehivles are serviced before renting them. The vehicle was not really safe for driving

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JETTIE F. 
Évaluation :
5

Merci

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
3

The truck cut off and did not start, but finally started after waiting for a long while. The attendant checking me out took a photo of my license with her cell phone, I do not know the intent of doing this, and am concerned about identify theft.

LAKISHA G. 
Évaluation :
3

Customer service was great but truck was crappy, the check engine light was on, the message on the dash said tire was low (indicator was on as well) and the passenger side door was open but is was closed and locked. Improve by having safe vehicles for customers. Indicator Free! I would recommend the location to a friend but I would warn them about the vehicles.

LADRINA P. 
Évaluation :
3

Workers are very friendly and accommodating. But my van was not clean at all. I was very uncomfortable. It smelled like food and was clearly not clean. During a pandemic I would expect it to be a practice to disinfect after each use. Very disturbing.

KELLY S. 
Évaluation :
3

Clean the vehicles and address the oil change for the vehicle and tire pressure light I couldn't see the mileage

Steven C. 
Évaluation :
5

Have some refreshments coffee,water while waiting for your turn to get your truck or equipment. A random give away key chain, t shirt with uhaul logo,cup,mug

TAMIKA K. 
Évaluation :
5

It was the easiest experience that I have had with u haul the young lady who checked me in was fast and professional - the gentleman who checked me out was fast and professional - literally the easiest transactions ever

Kendra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Very helpful staff

Lucille S. 
Évaluation :
5

Clerks were very helpful and friendly.

YAHYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Nice customer service I did forget something in the cargo van hopefully it's still there when I go there in the morning.

SANIYYAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR C. 
Évaluation :
3

Next time I would like for the customer service rep who completed my reservation to fill out my information correctly as well as pick the time I asked for. Also the return process needs to be simplified I called and waited on hold just for someone to send me a link and they could not assist me with my return

jasmine S. 
Évaluation :
3

I arrived at closing time but a rep. handled our return and assisted us through the process. This is our neighborhood location. Everyone is aware, but I would gladly direct anyone there.

Ali A. 
Évaluation :
1

The lady behind the counter was on FaceTime the whole time while checking me out, kept taking like I wasn't there. Very unprofessional. The guy outside didn't know how to properly hook up the trailer and I had to show him. After we got home with the truck and trailer they called to ask us if we were going to pick up the truck and trailer that we already had

BRIAN C. 
Évaluation :
5

Great experience! Everything ran very smooth.

DEMETRIUS J. 
Évaluation :
4

The wngine light was on and the vehicle should not be rented with engine lights on.

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonzo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANA P. 
Évaluation :
5

The service was excellent from beginning to end, just keep doing what you're doing. Everyone was professional and the service was excellent. I will continue to do business with you whenever I need it at your location.

LARRY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANTAY W. 
Évaluation :
5

Nothing, if it's not broken than don't fix it. Everything was excellent !!

SUSAN J. 
Évaluation :
4

The customer service was great and the employees were excellent

tia A. 
Évaluation :
1

Hire better staff and make it mandatory that customers are trained how to use your equipment

DOMINIQUE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOPE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alecia M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATHAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOPE T. 
Évaluation :
4

no fault to the team I believe but the 1st truck I was given did not start. Once that was discovered they quickly got me another truck and had me on my way

DAVID J. 
Évaluation :
1

The young woman at the register (her name escapes me, but it begins with a K) was rude and abrasive. Unbelievably, her telephone demeanor was even worse. If she doesn't want to work, she should just not work.

MPANDA C. 
Évaluation :
5

Great customer service and Ford Cargo Van's are the best to drive in !

SANIYYAH H. 
Évaluation :
3

The vehicle that I rented, the back door was dented.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUMA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABREE K. 
Évaluation :
5

Keith, runs the shop efficiently. It is always clean, especially the bathroom. Nice work.

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Billing was not reflective of use

Carlton H. 
Évaluation :
4

Nothing ever thing was good.

JOSEPH K. 
Évaluation :
3

This was not the location that I had originally booked my reservation. 30 mins before pickup I got a call stating that not only was my 20ft truck not available, but that I also needed to drive 20 mins out of my way just to get a 15ft truck. I am very dissatisfied with the customer service. This made our move so much more stressful than it needed to be. I am not sure what the point of reserving a truck is if it means nothing. I will not be recommending uhaul.

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Everything was ok. I can't complain

Eric D. 
Évaluation :
2

I have rented from this one more than once and other previous rentals the customer service was much better I don't know if it was due to covet them rushing to leave but I never received my receipt which they told me they would give me through email I got there before closing time yes it was close to it but not Ed and they refuse to give me my receipt at that time instead telling me the doors were closed and they were going to email it to me but yet it was before closing time and I still have not got the rest of my reimbursement back because they would help a certain amount and I did not use that pool amount but that was withheld so I do think they need to get better with their customer service it used to be much better

Trina L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita W. 
Évaluation :
4

Brakes squeaked. Warning light on dashboard came on.

Fernandu H. 
Évaluation :
5

Keep the professionalism to your job. This office has changed over the years for the better. Management is not being your friend on the job.

ROSE W. 
Évaluation :
5

very satisfied

JOHN C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Seide V. 
Évaluation :
1

The workers are lazy

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie D. 
Évaluation :
2

The air kept coming out of the tire we had to keep stopping on the road. Bout time we got home it went all the way flat. I would like to have a discount for my inconvenience.

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonji C. 
Évaluation :
5

S.O.

SANIYYAH H. 
Évaluation :
3

Personally, I didn't like that that they kicked us out of the parking lot (just to change drivers) in our personal vehicle and were told to park on the street. Sorry. I'm not doing that with my one year old and the roads not being properly plowed after a snow storm. Especially since there was at least one other personal vehicle (unattended) right next to ours. The truck was in ok condition but definitely not clean. There seemed to be some confusion with what was rented. Initially couldn't find all of the moving blankets then mysteriously did. The furniture dolly that was reserved was useless (we literally tried it once and made the job 20 times harder than it should have been) so that was wasted money. I definitely would be avoiding this location for simple convenience factor (wasn't at all).

BRANDON J. 
Évaluation :
1

I reserved the truck at a certain time only to have to wait more than an hour once I arrived even before the schedule time

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura R. 
Évaluation :
5

This company is blessing one ,the workers are very care

Robert J. 
Évaluation :
5

Need more staff.the staff was excellent, customer service was above board.They need a increase in salary, or a lunch on the company,because they are still handling business inspite of Covid-19, and cold weather. Merci

Germaine M. 
Évaluation :
2

Don't change the time and location of a reservation. The location was farther and the reservation was pushed back, pushing my move back 2 hours. Have the requested reserved items available. I reserved a dolly, they didn't have any. I was refunded but it made my move 10x more difficult.

Dana A. 
Évaluation :
5

Check Brakes and tires Customer service is always great !

Saniyyah H. 
Évaluation :
4

Excellent service.....a wonderful experience...

SONYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonia B. 
Évaluation :
1

The folks at the desk were awesome but the lot guys and the other employees were not informative, and need to be trained on how to speak to people. Truck was filthy and smelt like weed, and stale coffee. The gas was not were they said it was, the lot guys drive the trucks like race cars(NO EXAGGERATION). While I was there to get the truck, I did more work than the workers there, also with the trucks no being cleaned how is Uhaul complying or help their customers stay safe from COVID-19?? It was not a good experience and I've been at that location not because I wanted to but that location had the equipment I need at the time. Sorry Uhaul.....no hard feelings, just FACTS!

KEITH G. 
Évaluation :
2

There was an employee complaining about not being allowed to eat on the floor while he was on the floor with customers in line. There were no dollies available, but that was explained to me from the other Uhaul I went to to get the dollies I needed to move. Now that guy was helpful. He told me that I was over charged and I though he was just saying that because I didn't get my truck from him. But then when I returned the truck, they charged a guy who got the same size truck as me 1,89 $. I was charged 1,79 $ and the white guy said the country rate is 1,49 $. They charge whatever they want I guess depending on what you look like when you come in. No clue. Highly disappointed and when I got back the same guy was complaining to a different group of employees.

MALEEKA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hitch B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAHIR J. 
Évaluation :
5

The cargo van needs brakes checked.

SANIYYAH H. 
Évaluation :
5

Service was great, very courteous. The only setback was they the vehicle reserved online was not available when arrived to pick up. Had to settle for a Van instead of the truck. Otherwise, things went well.

SEAN W. 
Évaluation :
5

Very good service

RICARDO B. 
Évaluation :
5

Uhaul storage company values their customers with 100 % customer satisfaction.

JULIET B.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Andrea H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAZEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker W. 
Évaluation :
1

Very disappointed in the poor quality of service at the window upon arrival and then when the truck was assigned, the back door was unlocked and I asked the employee to assist with closing and he said no. I had to beg for assistance. How does a huge company such as Uhaul tolerate poor service to this degree? I live two blocks from this location and every time I go, the service gets worse and worse. Positivity is difficult when faced with bad customer service from so many employees during different times. In addition, the gas tank was not full and I was charged an extra 12 $. I am requesting a full refund for the entire transaction. I bought it to the attention of the supervisor on duty, Sabina but she said it was nothing she could do. I asked if she heard how disengaged my sales rep was and she said yes. Apparently, this is the allowed culture at Uhaul.

NICOLE P. 
Évaluation :
5

No complaints Mr.Keith is awesome !!!

Tiffany S. 
Évaluation :
3

First, please allow me to rate the questionnaire: Q. 1 The three middle ratings use the word "average" which assumes customer experience with other U-haul branches. You'd be better off with the standard Poor, Fair, Good, Very good, Excellent. Q.2 Yes/No is pretty severe; you'll see why I say this below... - Tire pressure low indicator was on. A vehicle should not be going out with improperly inflated tires. But otherwise, the vehicle was great. I don't want to give a thumbs down rating, i.e. "No" to the question when overall I was satisfied, but low tire pressure is NOT "well maintained". Regarding Q.3: At check-in the computer showed a 100 $balance. 51 $was the correct amount. I shouldn't have had to catch this large error- and insist to staff it was incorrect. Even so, staff members were pleasant enough and easy to work with to get it corrected. So, YES, I would recommend this location.

PHILIP K. 
Évaluation :
5

Clean the truck. We were unable to see out the window at night . The window was so dirty it was all most impossible to see out from the glare from Other cars

Halima E. 
Évaluation :
5

S.O.

SANIYYAH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vive W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignatius M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMARR J. 
Évaluation :
5

Everyone there was every helpful.

Mira J. 
Évaluation :
5

Nothing! Great customer service i was in and out

Darnell J. 
Évaluation :
5

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

robert m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
4

S.O.

Saniyyah H. 
Évaluation :
3

Have more trucks available, the truck I rented was clean inside the cabin but not maintained it was a crack in my windshield, the windshield was dirty and it was no windshield wiper fluid in the truck.

Toka J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JALISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAL C. 
Évaluation :
3

Merci.

Carolyn B.  |  Expérience générale 
Évaluation :
2

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

BRIANNA J.  |  Premières impressions 
Évaluation :
5

The staff was INCREDIBLE. They were extremely helpful.

Jeffrey R.  |  Expérience générale 
Évaluation :
5

The workers outside was very helpful

Kathleen C.  |  Expérience générale 
Évaluation :
4

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Merci.

Sam T.  |  Expérience générale 
Évaluation :
5

Great staff. Great facilities

Stanley S.  |  Expérience générale 
Évaluation :
5

Great Manager.. very personal, helpful with a great staff

JANET G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B.  |  Expérience générale 
Évaluation :
5

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Merci.

charles y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Premières impressions 
Évaluation :
5

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn't work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

DEITRA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane E J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Expérience générale 
Évaluation :
4

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..

Kathleen C.  |  Premières impressions 
Évaluation :
2

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leon J.  |  Expérience générale 
Évaluation :
4

Repair sign in/out pad at front of lot.

Irma B.  |  Expérience générale 
Évaluation :
5

Tiffany and staff went way beyond job descriptions to help

Barbara S.  |  Expérience générale 
Évaluation :
3

Nothing additional to report, it went as expected.

Leon J.  |  Premières impressions 
Évaluation :
5

He had amazing customer service

calvin m.  |  Expérience générale 
Évaluation :
5

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Barbara S.  |  Premières impressions 
Évaluation :
5

It was a very good experience

CHARLES D.  |  Premières impressions 
Évaluation :
5

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

KONDA P.  |  Expérience générale 
Évaluation :
5

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Renee S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful in an already stressful situation

Keosha D.  |  Premières impressions 
Évaluation :
5

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

carlton h.  |  Premières impressions 
Évaluation :
5

Thank you for your services greatly appreciated

kendra r.  |  Expérience générale 
Évaluation :
5

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  Premières impressions 
Évaluation :
3

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Steven L.  |  Expérience générale 
Évaluation :
5

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  Premières impressions 
Évaluation :
2

The staff didn't open on time and it cost me money with my moving company

tracy j.  |  Expérience générale 
Évaluation :
5

staff was very polite

Rosa W.  |  Expérience générale 
Évaluation :
5

Been using this facility for years, never any issues. Great staff!

Karla D.  |  Expérience générale 
Évaluation :
3

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

GWENDOLYN M D.  |  Expérience générale 
Évaluation :
4

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Julie k.  |  Réservation 
Évaluation :
5

Great staff, computer system a little outdated.

Steven H.  |  Expérience générale 
Évaluation :
4

All service staff were genuinely helpful and friendly. The are just never enough staff on site to manage the wait to be helped. I've stood in line longer than 25 min for service.

CHRISTOPHER B.  |  Expérience générale 
Non reviews have been submitted for this location.

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