Évaluations des clients U-Haul Moving & Storage of West Pensacola

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Pensacola

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John S. le

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Absolutely Fabulous

Kara C. le

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Le client n'a pas laissé de commentaire.

Brian T. le

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Le client n'a pas laissé de commentaire.

Rodney K. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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Associates were very professional. Let them know that their service is appreciated. Employee recognition is important.

Steven K. le

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Le client n'a pas laissé de commentaire.

Lolita S. le

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Don't change a thing, Awesome!!!!!!!

Robert H. le

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Le client n'a pas laissé de commentaire.

sabrina W. le

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Le client n'a pas laissé de commentaire.

Deanna P. le

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Frustrating

john C. le

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Le client n'a pas laissé de commentaire.

Rodney K. le

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Le client n'a pas laissé de commentaire.

Alexis M. le

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Le client n'a pas laissé de commentaire.

Tinisha A. le

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Le client n'a pas laissé de commentaire.

Stein A. le

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Excellent service as usual.

nicole d. le

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I’m still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a “bad day” to influence his business decisions. Possibly even causing serious hardship

Dawn G. le

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The truck I rented the back of the truck was wet, so in turn got some of my stuff wet!! I returned my truck back the same day, but the worker didn't return the truck back to the system. So the next day I got a email telling me the truck was not returned. So I had to call and get this resolved, feel this is not acceptable!!!!

Benjamin L. le

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Le client n'a pas laissé de commentaire.

Rodney K. le

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Le client n'a pas laissé de commentaire.

Rachael F. le

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Savannah blew our minds. She went above and beyond in customer service. She was quick efficient and totally cared about putting a smile on our face. We just moved to Pensacola from Las Vegas on 1/5/2020 and with U-Haul being our first encounter in Pensacola, Savannah definitely raised the bar we appreciate her so much and U-Haul for having such quality at the face of your customer service. She is world class

Dean L. le

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Very large facility. Easy to drop off.

Brianne S. le

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Le client n'a pas laissé de commentaire.

paul A. le

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truck didnt drive all to well. made roaring noise the entire time, the back end made clicking and squeaking noise then stop and start again. yall scary noise. over all I got the job done. people at center were very nice and all around just cool guys. the truck was clean so I left it clean. no problems with uhaul at all just the truck probably should not be on the road. yes when the time comes I'll be using your services again.

Frankie H. le

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Le client n'a pas laissé de commentaire.

jeffrey M. le

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Great customer service from all of the staff.

rodney K. le

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Le client n'a pas laissé de commentaire.

Takera C. le

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Le client n'a pas laissé de commentaire.

Jake C. le

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Le client n'a pas laissé de commentaire.

Cynthia O. le

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Le client n'a pas laissé de commentaire.

Terry F. le

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Le client n'a pas laissé de commentaire.

Joyce L. le

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Give up all the information about the fees you're going to charge so 19.95 doesn't turn into 85 *!#@ing dollars!

Rodney K. le

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Le client n'a pas laissé de commentaire.

Kim P. le

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Le client n'a pas laissé de commentaire.

bonnie C. le

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Everyone at this location was helpful and cuirtious. They all deserve a pat on the back.

Donna H. le

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Le client n'a pas laissé de commentaire.

Lekisha H. le

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Le client n'a pas laissé de commentaire.

Marvin P. le

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This location is best at business. From customer service to the products provided.

Matthew W. le

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I rented a utility trailer and they helped me hook and unhook it. They have a large selection at this location. Seems to be well ran.

Joseph B. le

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First, after finishing the rental paperwork my son and I had to walk to get truck. No mention of getting truck pulled up front and ready to go. I had to pull the 19.95 rental sign out of window. Secondly, after getting in and going my son hands me a 3/4 empty airplane bottle of fireball out of the cup holder. Nice. What do I say about that one. Tells me no one cleaned truck. Will find it hard to recommend this U-haul to my friends and colleagues.

jessica h. le

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Your awesome

Daniel A. le

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Nice place to rent equipment. Staff listens to your needs. Very friendly atmosphere.

Michael S. le

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Le client n'a pas laissé de commentaire.

Monica R. le

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Le client n'a pas laissé de commentaire.

david f. le

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Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

Rodney K. le

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Le client n'a pas laissé de commentaire.

Judith C. le

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While the truck was clean, it leaked and several of my items were wet. Thankfully, we didn't have to go too far and the items were not destroyed. Also, when we returned the truck, your female employee kept us standing in the rain while she inspected the truck for almost 30 minutes. I gather she was new and was trying to get everything right, but she could have, at least, offered us an umbrella or asked us to wait inside.

goerge M. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Le client n'a pas laissé de commentaire.

Janie M. le

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Le client n'a pas laissé de commentaire.

Krystal K. le

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Upset that my original reserved truck was for a 20 ft truck and it was not at the orig location. Cust Svc even called to conf my reservation and never mentioned that the truck would be at another uhaul. This changed My mileage estimation and game plan for sure. I’m a single mom of 3 kids at Christmas trying to do an emergency move. But overall the actual pickup location for the truck was great and very accommodating.

Hakiem D. le

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Le client n'a pas laissé de commentaire.

Carlos R. le

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Excellent

Amanda H. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Samuel C. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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U Haul has an excellent combinatio0n of cost, quality, and service. I was very impressed with the overall operation. this is the second time I have used U-haul and have been impressed both times.

Bonnie M. le

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Customer service personnel went over and above to make my rental work for me. They found great solutions to my challenges. An A #1 staff all around.

Rodney K. le

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Le client n'a pas laissé de commentaire.

Jacquelyn J. le

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Le client n'a pas laissé de commentaire.

George B. le

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Le client n'a pas laissé de commentaire.

Leanne T. le

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I would like to commend the staff (Debbie in particular) for being so friendly and easy to work with. But I had a negative experience with U-Haul over all. My truck was rented out to a different customer which resulted in an almost hour long process to try to figure out why the odometers didn’t match on the survey vs in the truck. Then when I given a different truck it was dirty and I did not get the utility dolly I had paid for. This made my move out/move-in much more difficult.

Brian J. le

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Good job, easy process with the app. Thanks

Tanika W. le

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Le client n'a pas laissé de commentaire.

Parthenia W. le

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Le client n'a pas laissé de commentaire.

stephen R. le

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Great location, the employees were very helpful and friendly.

paul m. le

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You’re have an excellent staff; they are very helpful!

Andrew M. le

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I was charged for telling the automated return system that the truck was unclean. It had been unclean sense I picked it up, smelling like someone spilt beer under the driver seat. I answered no response to wether or not I will be recommending uhaul to others because I will no longer be using uhaul if I do not have this charge rectified. If it had been a person I dealt with this wouldn't have happened the automated system is flawed and this is a major thing that needs to be fixed.

robyn R. le

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Le client n'a pas laissé de commentaire.

Gregory P. le

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I waiting for awhile when dropping it off. It was within office hours but no one was there. I waiting but no one came. I ended up calling the main customer service number and they had me do an online return.

Daryl A. le

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Le client n'a pas laissé de commentaire.

Krista F. le

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I felt well taken care of. From picking up the truck to the reminder call and the return I had nothing but out standing customer service. I know how important good and bad even horrible comments are for a company. Each person I worked with was very professional, and kind not robotic. I thank you for the outstanding service. I hope this gets back to the employees that were working on the days I rented the u-haul. December 6th at 7:30 and December 7th at 8:40. I had the most horrific experience with Public Storage which caused me to have to rent a truck another day. The staff working those days were amazing and helped me get another truck at the same cost of the first one because the 10 foot truck needed to be returned and they had no others available. Your crew went above and beyond for me. Thank you Krista Fuqua

stephen R. le

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Le client n'a pas laissé de commentaire.

Christopher O. le

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Le client n'a pas laissé de commentaire.

Tierra W. le

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Le client n'a pas laissé de commentaire.

Paula H. le

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Le client n'a pas laissé de commentaire.

Elaine P. le

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Absolutely outstanding customer service. Rate 10 on a 5 point scale.

rodney K. le

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the young lady was very helpful, and pleasant to deal with as everyone I have dealt with this location

Monica F. le

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Great customer service!

Mark K. le

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Le client n'a pas laissé de commentaire.

RICHARD D. le

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extremely helpful

Ashleigh W. le

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Heat did not work could not see to drive and the guy checking the truck back in was rude and had an attitude

signoria F. le

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Le client n'a pas laissé de commentaire.

Misty K. le

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Truck was extremely far from the building and had to search for it. Tried to do app pick up and it was a very lengthy process and was aggravating. Will not do that again.

angela A. le

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Le client n'a pas laissé de commentaire.

Dewey K. le

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I wanted to pick this vehicle up at the 6119 W Jackson St location. When my reservation came back, it showed I was picking it up at the 4211 Mobile Hwy location. I edited my reservation selecting the Jackson St location again and once again, my confirmation came back with the 4211 Mobile Hwy location with no explanation. If I can't pick up equipment at a particular location, that location shouldn't be an option.

RAY O. le

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Le client n'a pas laissé de commentaire.

TOM R. le

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Plenty of room to maneuver in the parking lot to return the equipment.

Pamela J. le

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Le client n'a pas laissé de commentaire.

Betty Jo T. le

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Le client n'a pas laissé de commentaire.

Nichole P. le

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Le client n'a pas laissé de commentaire.

rodney K. le

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Le client n'a pas laissé de commentaire.

Aaron L. le

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Drop off service couldn't be any easier. Friendly, professional staff member had me on my way quickly.

john B. le

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Le client n'a pas laissé de commentaire.

BORIS P. le

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Happy serving in PENSACOLA FLORIDA USA 2019YEARS...november

Donald C. le

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Le client n'a pas laissé de commentaire.

PAUL K. le

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Le client n'a pas laissé de commentaire.

Valerie R. le

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Great people and we're a great help to me. Also, helped me install now outlet on SUV for lights on the trailer!

MARK V. le

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The computer dropped our info twice while checking out. Not sure what is going on with that but everything else went smooth.

Katherine M. le

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Le client n'a pas laissé de commentaire.

Irwin M. le

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The truck operated very poorly. The gear shift transition was jerky. The cab of the truck was sticky on the console and floor. This veh should likely be pulled from service. I DONT feel like I received a quailty vehicle.

rodney K. le

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Le client n'a pas laissé de commentaire.

Gary R. le

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Le client n'a pas laissé de commentaire.

Wilson P. le

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Le client n'a pas laissé de commentaire.

Morris P. le

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Le client n'a pas laissé de commentaire.

Rodney K. le

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Le client n'a pas laissé de commentaire.

James O. le

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Great customer service, informed staff, clean facility...

tracy f. le

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Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

priscilla l. le

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The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

John S. le

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Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

William and Sue L. le

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The place is in the process of a renovation and it is really looking great

tammy p. le

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I was treated with respect and with the upmost consideration addressing my needs.

Siarra N. le

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JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

tracy f. le

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Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

MASHARI S. le

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Staff were all very friendly

Alfonso C. le

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Good service, communication, offered solutions, and facility

craig p. le

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Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

charles h. le

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Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.