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Barbara HCustomer Reviews for U-Haul Moving & Storage of West Pensacola
Testimonials From Recent Customers
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Have better equipment inspections. The trailer running lights was never inspected only the turn signals. I received a citation by State Police for the running lights not working then was charged the penalty charge because I couldn't take it to the original location. The attendant at the Florida location did not give me any options for dealing with the faulty trailer other than either bring it back to Florida or drop it off nearby.
kevin sBe sure that all requested materials are on hand (there were only about half of our requested furniture pads available)
James MNothing excellent service.
Kenneth HEverything was terrific. Uhaul team made it easy
Doug FFast, friendly, easy, clean.
John GThe respenstive was nice and respectful
Cynthia RVery easy online process. Staff was very helpful when I was looking for my unit and helping me access my unit for the first time.
Kari B | Online Move InJason was very helpful. Location is large and very well stocked.
Timothy CThe staff was excellent.!! My family and I was stranded after having a wreck and we lived 4,5 hours away and they made sure we had our truck as long as we needed it. I appreciate them ALOT.
Serena NFriendly, helpful, was able to swap out for a working truck. Clean location. This location was wonderful.
James BEverybody friendly service was execelent the trailer I used was just what I needed. Y'all have a good crew everyone was courtius and did their job well
steve sMy experience was great! Thanks
REGINA G | Expérience généralePassenger seat was torn with foam hanging off. This made closing door difficult because foam got in the way. Truck shook terribly when brakes were applied.
Karen CNice work getting me in and out of there. Kudos to the easy check-in and out systems.
Cory PI did not like that the truck was on empty when I picked it up, but I did get a $22 return for bringing it back with gas in it.
Thomas MNothing, it was a smooth pleasant experience
Darrell MThe cup holders, floors, and cargo bed appeared not to have been cleaned. The storage space was full of what looked like drywall/sheetrock, the cupholders had a gunk built up, and the cabin floor was dusty/dirty. A quick sweep of the interior and wipe of the cupholder with a cleaning solvent would make it significantly better. The cleaning agent used on the seats gave me a considerable rash anywhere my skin contacted the seats. Wiping the seats down with another cleaning agent may solve this for the next customer
Caden DMy truck was not in the spot it was supposed to be it was actually completely across the lot by the road when it was said to be in front of the building. I get to my truck and there are homeless people sleeping in it.
Brandon MMy booking agent was on Navy Blvd and they had no follow thru after taking my reservation over the phone and never added the appliance dolly I requested and reminded them of in my 2 calls to them. Unfortunately the pick up sight none available as well but their service was excellent.
MARY BFirst of all the uhaul place didn't have enough trailers for the boxes to go into so when the movers went to pick up the box they couldn't get them. This uhaul location had to go to another location and it severely delayed the day. The moving company I selected through the partnership was awful. They only filled half of one box and took it and then smashed stuff into the other. Never used the packing blankets. Almost all of my furniture is damaged. I had to throw away a ton of things because of the way they packed things. Then the unloading experience was the worst. The woman at the store where I picked them up was so out of touch with what she was doing. I called multiple days ahead to make sure my boxes were good to go. She said someone would call me back. Nobody called me back. Then when I got to the location she didn't know how to release the boxes to me. She was completely confused. Overall I wouldn't recommend these. There's too many moving parts and nobody is working together to make it easy in the customer.
JULIE Sthe people were helpful & friendly.
Charles CEverything Perfect
Gary MGood experience
Ken KThe staff are very helpful and friendly. However the location is a bit sketchy after hours. When I dropped off the van only 30 minutes after the office closed there were a lot of wandering people in the parking lot.
Andrew AIt’s the only location near Pensacola I’ll go too… they are the bes and always have availability!
JESSE CU-Haul at this location is blessed with staff members who exceed expectations and excellent customer service. Mickhail stands out the most of all your staff. He took his time with me and answered all my questions in a professional manner! He is an asset. I hope U-Haul continue to invest in their employees.
GRACE AActually charge the correct credit card. There have been 3 issues during this one move where U-haul charged the wrong card. when I called to fix the issue I was originally told I would receive a call and they would fix it. I never got a call. Then when I call back after a few days I was told they did call (which is a lie) and that it turns out they cannot refund me or move the charge, despite them screwing it up multiple times.
Aaron LThe gentleman that work at the mobile hwy. In pensacola, fl. We're very professional. They made my rental experience flow smoothly, I was in and out guickly, even though there were a lot of trucks and trailers were coming and going. It was a pleasure doing business with your co. And will use your co. Again. Thank you, Mark Reed
Mark RExcellent Staff! Everyone's very helpful and pleasant! Thank you very much!
Crystal T | Expérience généraleGreat experience all around. The delivery drivers (Burnetha) who brought the items into Key West were hands down the kindest and most hard working people we interacted with. The rep in Alabama who coordinated everything (Tiffany) was also amazing and helped insure a smooth interaction. Very pleased with how things went. Than you so much
Barrett TIt was easy picking up rental truck. Customer service was great!
Emma A6x12 trailer was not cleaned! Gravel in floor of trailer as well as inside ramp from previous renter ! Everytime we lowered ramp gravel would release and wind up on ground under trailer.
KEVIN AFlawless installation process...customer service was spot on and all my questions and inquiries were answered/handled quickly and professionally. A+ overall experience...
Shannon HNothing have used them twice easy both times.
Dennis DExcellent customer service.
LARRY BI returned the equipment well before the required time and Your incompetent employees didnt checked in ontime and have recovery calling also not to mention the wrong information that was given, fck you guys never again🙄
Dwayne PVery annoyed because when I turned in the truck there is a sticker that says 20 % off if swept out. Didn't receive that but wanna charge me more for going over in miles which is pathetic bc I went from location to location and it sat here in driveway once I got into town like who wanna drive a U-Haul as a vehicle? Nobody so there for how did I go over in miles like having to drop addition $160 at drop off is ridiculous. I get the mileage prolly says I went over but idk I went from U-Haul in one state at pick up to new location then to U-Haul in drop off!! Then get charged $40 for another day because I took it back 3 hours later because my original reservation said drop it off Wednesday but yet today is Tuesday and go charged another day for 3 hours. Wouldn't recommend U-Haul to anyone because they really be doing people wrong.
cody pI rented before and rent again and let others know about them as well.
Sharon C | Premières impressionsMassive U-Haul location. The person we spoke to was extremely friendly. The one thing that was a bit misleading was in the parking lot there was a line of vehicles in a que for "equipment/rental return" and it turned out that wasn't for check-ins.
Joanna SThis location provided a wonderful customer service experience. All of the gentleman that I encountered were very nice!
tynisa vReturning equipments upgrade services computerized equipment ramp. Instead of employee going to check the mileage on the trucks they can look on the screen inside on the computer. Because customers waiting in line while employee have go outside and check the equipment. You should've customers waiting for long periods of time. This can save timing for the customers and employees.
Phylishia TKeep up the good work
Gary D | Expérience généraleVery nice and very helpful and gave good insight
debra d | Premières impressionsEverything was outstanding and pickup and return was made easy by the outstanding customer service.
LARRY BSuper fast check-in/drop off. Friendly and customer service oriented. The only U-Haul I will use in Pensacola.
Pat LMerci
Kenneth G | Expérience généraleNothing at all. The guys here made it extremely easy for me. They were some of the best.
Crystal GI was glad they were open on a Sunday. The guy that checked me in was very quick and knowledgeable.
CYNTHIA WMake sure the lights are working on the trailers, and the cable to hook the trailer to the trucks aren't broken. We had to go through 4 different ones just to get the truck hooked up.
Hannah HDropped of the equipment on 2/14/24, a day earlier than it was due back. The attendant stated that I would receive an email with a receipt in a few minutes, I never received that email. On the afternoon of 2/17/24, I was contacted by a representative from the drop off location, who rudely stated that the trailer was over due and that I needed to drop it off. I informed him that I had dropped it off 4 days prior. In an accusatory.manner he stated that he would look in his lot to see if it was there but he knew it wasn't. I haven't heard back from them to let me know that they found the trailer that they failed to check in when the received it. I did receive the email receipt a few minutes after the conversation so I guess that means they found the trailer. This past week has definitely shown me that there is a lack of customer service and lack of competence at U-haul.
JAMES HThese guys always go above and beyond. Over the last couple months these guys have treated me extremely well. I have rented from u-hual a cross this country. This group of employees are the best. I will go out of my way to do business with this group.
Jack JThey did a great job! No room for improvement.
Kristin BEveryone here was so helpful. Made a stressful moving day 100 % better. Thank you, guys for all your support.
Jennifer SStaff was friendly, knowledgeable, and courteous. Nothing better than that
johnnie c💯👍
Alberto RNot a fan of the wooden containers, however none of my things were damaged so its not a huge deal overall. Overall, I had a good experience with Uhaul and the use of the U-box container.
Sarah WI had my things in storage for probably 3 years if not longer. When I had tough times and ran behind on my payment the manager always work with me.
john h | Expérience généraleThe van that we took smelled very bad, like B.O. There was some sort of oil smeared on the dash and coating the entire passenger window so it was kind of hard to see through. However, the location itself was by far the nicest uhaul I've ever been to and the workers were very friendly.
Julia MGreat service.
Kevin TI had no problems from the renting to the returning it was nothing but awesome service I enjoyed my rental and will definitely be renting from this location again
Jayvaris RExceptional in every area except availability of an appliance dolly that I had reserved. They did however try to get one at another location nearby but they didn't have one either. It all worked out in the end.
Janet MU-Haul storage was the best facility I've ever used.
RACHELL B | Expérience généraleVery nice and clean facility. It was so easy backing into the garage to unload our vehicle.
judy l | Expérience généraleWe are very pleased with our storage rental. Also, UHaul has a great mobile App.
Kenneth D | Expérience généralegreat customer service
Shreen L | Premières impressionsThe service was excellent and very informative and helpful in helping me with the process 💯💯💯💯💯💯💯💯💯💯💯💯👍🏾☝🏽🙏🏽🙏🏽🙏🏽✝️✝️✝️😇😇😇👍🏾
NELSON R | Premières impressionsAll your staff are professional, courteous, and at times even humorous! Never had a problem. I not only rented storage I also rented equipment for work and never had any issues that weren't taken care of immediately. Sincerely, Jim Churchill
JAMES C | Expérience généraleGreat place to store your property great management great customer service ect.
francesca d | Expérience généraleThey were extremely helpful!
Vicki T | Premières impressionsFacility is supposed to be climate controlled but I have lost a lot of my personal things do to the warm climate.
TANYA L | Expérience généraleThank you for everything.
monique r | Expérience généraleGood facilities, kind of wonky way to eneter but once you do it it's easy enough. Whole ground floor smelled like a€€…but someone was cleaning. Was Bette the next time I went back. Nice folks there, they wanna help
Jay M | Premières impressionsGreat company.
LISA P | Premières impressionsLoved the vehicle pull-in storage access- perfect if there was inclement weather
Nicole P | Expérience généraleEveryone is very polite and helpful. Great crew working at this facility. Above and beyond..2 young men in particular, and I'm bad remembering names. Kendrick I think was one guy. Anyways definitely have a great crew, even the janitor, I gave him a compliment because he does a great job as well
JAMES K | Premières impressionsGood just get all the garage doors fixed that was a headache
NATHAN R | Expérience généraleThanks to you all!!!
rickey a | Premières impressionsUHaul is my best experience ever with a storage facility! The staff has been amazing, helpful, friendly and professional! My storage unit was perfect in size and accessibility. My check-out experience was fast, efficient & the staff once again was very helpful. Thank you UHaull again!
CATHERINE R | Expérience généraleVery accommodating crew from the office to unit custodian. Always pleasant and helpful. Felt comfortable and safe using facility. Highly recommend .
ISOBEL J | Expérience généraleStaff is very friendly and always acknowledges me when there. Excellent level of professionalism always provided. By for the best UHaul staff I have ever encountered since I first started using UHaul on 1988. Merci
Martin S | Expérience généraleJessica, Kevin, Mickael and others all courteous, knowledgeable and helpful.
Alex H | Premières impressionsBeautiful facility. Clean, neat, Very large. Lots of space to maneuver van for easy move in. Staff very efficient and friendly. I can highly recommend this facility.
Dianne S | Premières impressionsThe mileage rate has increased significantly. It cost almost half of what a long haul does which is ridiculous.
Kathy W | Expérience généraleGreat staff
richard o | Premières impressionsNever had any problems with my storage unit. The facilities are always clean and well maintained.
Jacqueline M | Expérience généraleExtremely professional, friendly personable young people. They literally "left no stone unturned" to insure that our rentals and our overall experience went as planned!!
PHILIP K | Premières impressionsGreat!
STEVEN C | Premières impressionsA couple times the money was pulled out of my account yet it had not been deposited where it was available and rather than retry the deduction or contact me locally !! it was a couple of days and my mother in Dallas would get a late notice and I never heard anything here in Pensacola !! Other than that there are no complaints I had a good storage with my items !!
michael h | Expérience généraleThe staff there are very sweet and accommodating. We came at the worst time to move into the area, with torrential rains and tornados in the area. The 1-800 u-haul number people were horrible, and helped absolutely nothing! The staff here helped everything but controlling the weather, which obviously, nobody can!
Wendy H | Premières impressionsStaff was kind and helpful. Facility is clean.
Travis R | Premières impressionsThis was the fist time I had to use a storage facility and was great
Diane R | Expérience généraleMerci
Erika W | Expérience généraleWhen I originally rented the unit, it was 24 hours access. That's why I rented it. It should not have changed. Otherwise everything was great
roger l | Expérience généraleThe staff there was amazing and helpful especially whenever I had any questions or concerns always someone available
albert m | Expérience généraleGreat staff..clean storage room. Great prices and deals.. Made my transition to Pensacola less difficult by far...
Melissa R | Expérience généraleMy family & I have also rented U-Haul trucks from this location. We've never had a problem with the trucks nor any of the staff. The staff is always helpful & takes the time to answer any questions.
Sharon G | Premières impressionsSome of my belongings got destroyed by rats the storage unit 0 8 71 outside, Was clean whenever I got it then whenever I put my stuff in there and left it for a couple of months I found it in a terrible mouse because of rat poop P and rubbish through my stuff, I had to Throw away some of my good clothes And also my computer tower TV chords as well.
roger m | Expérience généraleAll good
Dana S | Expérience généraleThe employee that's there is lazy I made sure my unit was clean I took pictures when I asked him if he was gonna check it out he told me why ya think I should I said well I'm not gonna be getting a letter to say it wasn't clean I informed him I have pictures! When I rented the trailer I told him the axles needed to be checked cause I couldn't drive over 50 and he sat there looked at me and said yup just drop it over by the rest of the trailers ! He is just lazy !
Sharel S | Expérience généraleWill not hesitate to use again!
Genie M | Expérience généraleI'm having to hire exterminator my stuff full of coach roaches never ever had roaches I address that to them that there was roaches crawling on the floor now I brought them back with me the staff was great and very nice but I can't answer the last 3 questions I know I will never store my belongings again inside a building because of the bugs
VENITA R | Expérience généraleit was a little dark back where my storage unit was, 1258, some of the lights didn't come on, but overall it was an enjoyable experience.
John K | Expérience généraleEverything was fast and secure. There was always an employee around to assist for any reason. Everyone was very nice and helpful, much more than anywhere else. Definitely recommend.
Colin C | Expérience généraleThe Huntsville office was very helpful and timely.
Josiah A | Premières impressionsThe staff was very understanding and helpful!
susan p | Premières impressionsI had a problem with my truck, and I had to wait an extra day to get it fixed. The truck was repaired the next day, but I was not charged for the extra day. I'm happy with the way that I was treated. Overall, I'm satisfied!
JESSE J | Premières impressionsI cleaned out my storage unit Jan 8th I believe, and had maybe two bags worth of things I was going to put in the trash. Was going to come back and clean up the following weekend, 14th/15th. Would still be before the 19th. Got a text two days later, Jan 10th, about moving out. Didn't get a chance to clean up the rest, so I apologize that you guys had to clean up. Didn't tell anybody about the move out yet so didn't think you would close out the contract yet, my fault for not putting the lock back on. Thank you for cleaning up. I also received a call few months prior to let us know about our lock not being on as secure as it should be, so thank you for doing walk through to make sure the units are secure. Place always clean and staff at this location always are helpful and friendly.
stephanie m | Expérience généraleThe staff were great, especially Matthew. This facility is not clean, especially the floors and the carts and needs constant pest control. The garage doors always had something wrong with them, meaning they are stuck in the air or halfway up which is really scary due to a large homeless population located near this area. We moved out of this storage facility due to roaches and ants in the facility and unfortunately in our things. I also feel that we should have gotten money back since the bill was paid for the month and we vacated the unit before the payment was due again.
Alexandria B | Expérience généraleThe two young men on night shift were very helpful polite. 1/10/23 1/10/23 dayshift forklift driver was very helpful with my UBOX.
Joyce W | Premières impressionsStrong management and well trained staff
Joseph B | Premières impressionsI can't think of anything that doesn't meet or exceed my expectations about the Mobile Hwy. location. The staff is amazing, extremely helpful, professional, and mist importantly, very upbeat and positive. I could write an essay on how pleasant it is to work with your wonderful staff, but no one would read the darned thing. Suffice it to say that as a company, you should do everything you can to hold onto these fine folks, with both of your hands, and a kneecap!
John H | Premières impressionsAssholes working on Sunday could have answered the phones instead of forwarding them to corporate. I called for hours and could get through on a direct line. The two bone heads were out side playing football. Otherwise great place. Merci
Clayton M | Expérience généraleIt would be good to have later accessibility hours on the weekends - that's when we normally have time to get over there. Being open until at least 7pm every night would be great.
CELINDA B | Expérience généraleCustomer service experience was great and sales rep took the time to walk us around and demonstrate how the alarms and doors worked. We greatly appreciated his kindness and willingness to help after like 20 hours in the road. Merci.
Scott B | Premières impressionsInstructions can be confusing using the card to sign in and out but the girl who talked to me did a very good job explaining I had no trouble. I did lock my unit open but the card reader informed me of this and I was able to lock my unit in the locked position without a problem.
BRADLEY E | Premières impressionsIf the doors aren't working it's hard to get in your unit. The biggest issue was I found a bunch of dead roaches im the unit as I emptied it.
AMANDA K | Expérience généraleIt was a pleasure to store my belongings, safely and securely at Uhaul at 4211 mobile hwy. All staff were always courteous, professional, and dedicated to each customer.Thank you Uhaul and shout out to a fine manger, Mr. Justin P. He was stellar in handling a few situations for me.
micheal l | Expérience généraleUnit locking mechanism would not close upon first use. Notified on site representative who took care of the problem.
Ronnie H | Premières impressionsThe trailer I rented there is something wrong with axle the gentle men in iowa was excellent rep.the guy who was working at storage unit was a little rude! I asked a question he rolled his eyes up I told him he had no reason to do that !
Sharel S | Premières impressionsExcellent
Pat D | Premières impressionsThanks for always being there, great company in a time of need….👍🏾
Tony D | Premières impressionsThe staff is wonderful and very helpful
Frances R | Premières impressionsJust don't like that you have to pay for the entire month even if you move out early. It should be prorated for the last month if you have days left. other than that, my many experiences with UHaul have been very satisfactory
CRYSTAL V | Expérience généraleI wish the drive-in unloading area was available. My unit is all the way at the other end and is convenient to the drive-in area.
jeff n | Premières impressionsI wasn't allowed any chance or call back to arrange a payment arrangement and really want my legal and personal paperwork which is for my children . Please contact me and let me know if whomever got the unit would send them to me if I pay them?
Travis K | Expérience généraleClean accessible and well lighted… all the things needed for a great storage unit.
Harry S | Expérience généraleEven though it was very clean, it was a big problem with roaches. I can't and don't blame Uhaul. I did not have roaches where I lived but to alleviate them I put traps in my unit and began to see less and less. This would be a good suggestion for the company to have renters of units to put these in your unit.
Rita C | Expérience généraleMERCI
Ernest h | Expérience généraleI had an outside storage unit. All my items were damaged and mildewed. I wasted money carrying this unit for nearly two years.
Sakeria J | Expérience généraleThe staff was very helpful. Appreciate the use of the carts. Made the move-in process a lot faster and easier.
KIMBERLY L | Premières impressionsThanks to Trent for great service
Richard W | Premières impressionsGentleman who helped me was outstanding,,should be more people like him in this world,thank you
Anthony Z | Premières impressionsGreat people Helpful
Gloria R | Expérience généraleDespite hurricane damage and repair, I never once considered taking my things somewhere else. My decision was based on the incredibly professional staff.
Justice P | Expérience généraleThe lady Miranda called and harass me constantly about a storage that was cleared out 4 months ago..I really don't appreciate that..I will NEVER do business with this storage company again
LAVONDRA V | Expérience générale24 Hours open!!
helen k | Premières impressionsNot happy because you refuse give me half refund back because I paid February 25th I paid $61,4 it even not full month. Please send me half refund thank you
Audrey B | Expérience généraleNice facility
angelia g | Premières impressionsNice facility
DERICK M | Expérience généraleMy favorite facility
Angela C | Premières impressionsNice all around experience. Just was asked to do a walkthrough when I didn't have to. On the phone rep said it, the in person said it was not necessarily urgent. Wished I would have known cause I had no transportation.
Etheldra S | Expérience généraleFound water damage and water was in the unit refuse insurance would not pay had pictures an video to prove it my box was wet and damage Had to make a claims personnel was rude as well
Frank K | Expérience généraleStaff has always been very professional and very helpful and knowledgeable.the staff at the west pensacola location always 100 % on target for customer first service. Henry
HENRY A | Premières impressionsEveryone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.
Lyne V | Expérience généraleAccommendating and Flexible Worked w me
Keith w | Expérience généraleThe staff was wonderful I will definitely recommend you guys.
Takivia G | Expérience généraleYou guys were great.i just only needed something temporary for my move or else I would have stayed.
Matthew M | Expérience généraleJustin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.
Jennifer S | Expérience généraleI thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again
Breanna W | Expérience généraleNice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.
Shaneka M | Expérience généralevery hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...
Lisa O | Expérience généraleAnd when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent
richard v | Expérience généraleIt was great
Shanya B | Expérience généraleThe assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.
DONNA C | Premières impressionsI think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.
HAZEL B | Expérience généraleThanks for anything
jose g | Expérience généraleYou were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.
RICHARD F | Expérience généraleMade the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.
BRENDA G | Expérience généraleEveryone was helpful
Laura S | Expérience généraleWow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.
Al G | Expérience généraleThey changed looked with no permission…. It was bad service
HARRY D | Expérience généraleThe employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.
Shannon T | Expérience généraleNeed better Lighting and a fence for security
DOUG S | Expérience généraleI have already spoke with Justin about my experience
Jayne J | Expérience généraleReally appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider
RICHARD F | Premières impressionsThe storage unit fitted our needs until we got settled in our new place in Saint Augustine
DALE R | Expérience généraleThe owner and employees were so friendly, patient s d helpful.
FELISHA J | Premières impressionsFacility has excess moisture. I brought in new boxes and all were wet when I emptied the storage.
Clifton J | Expérience généraleThe facility is very nice, convenient, clean, easy to access, friendly staff and I would use it again.
nancy m | Expérience généraleAll of my belongings were left molded.
gabrielle d | Expérience généraleYou really need to have access to a dumpster or trash will continue to pile up at the door.
Judy C | Expérience généraleWonderful experience
PATTY A | Expérience généraleGarage doors don't open i had to walk around the entire place juat to open it from inside and only one side works the small door where the uhaul truck can't get get back into
daniel l | Expérience généraleReserved 2 rooms did not have them when we arrived finally found 3 rooms not cleaned saw cockroaches on a number of times we were at storage-move in day it was 110 degrees in building chicken bones on floor of building homeless-people coming and going bathrooms trashed 2 times we tried to use them loading dock floor was slippery and wet had no disc locks we were told to use regular locks and they locked us out because of it
Dean G | Expérience généraleKudos to Michael@778071 at the mobile hwy facility. He was incredible and so helpful. During a very stressful move, Michael made sure we had everything we needed and got us into the last unit available! I would use uhaul again just because of him.
SARAH I | Premières impressionsThe bay auto doors can be rather tricky to operate, and shuts automatically even when your placed in front of it. Staff was very helpful and friendly and was honest about the issue.
CURTIS S | Premières impressionsI would rent from yall again of i needed too thanks for everything
Victor P | Expérience généraleIt took a minute for a hello acknowledgment but once we started our interaction every single person was very personable and pleasant.
Val I | Premières impressionsThe guy I worked with was really nice and informative! I was very pleased with the customer service!
Shykerria L | Premières impressionsNicest U-Haul facility I have seen. Lots of trailer and truck options on the premises.
Charles M | Expérience généraleHad my household items stored for two months and got infested with roaches… needless to say I got roaches in my home as well. New construction so I wasn't very happy spent 125 on extermination. So wouldn't use again
Mark M | Expérience généraleThe two employees that was there was very bad. There was a new employee and he was doing his best but the other employee left him in there by his self. What should have taking a few minutes. It took a long time for us to get the truck .
willi h | Expérience généraleI had a confirmed reservation and was told they had no rooms when they finally were able to find enough space for me we were scattered about the area.One room was not clean.They also required Disc lock but had none in stock. Also the phone is never answered at this location
Dean G | Premières impressionsBest facility I have used in Pensacola. Will use again.
Angela C | Expérience généraleI reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!
Wendy J | Premières impressionsManager went out of his way to help resolve problems we were having with another storage place.
debra c | Premières impressionsI would have acces hours longer for those of needing more time..
Roger C | Premières impressionsWe will use Uhaul services again
ruedalph h | Expérience généraleStaff was incredibly friendly and helpful
Brian S | Premières impressionsThank you I appreciated to use the storage for a year
Audrey B | Expérience généraleWorkers very friendly and helpful
PATTY A | Premières impressionsAfter assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.
Krystal V | Premières impressionsConvenient location. Of no fault of their own, uhaul requires you to take a photo of the cleanliness of the return, as well as location verification. This can become problematic when you are 4 days deep in traveling, low on battery and low on gas. The perfect storm to make an easy return incredibly difficult. I wish I could have just talked to a real person but my options were: wait on the phone for hours or wait for phone to charge precariously as gas dabbled low. Great interactions with U-Haul Moving & Storage Of West Pensacola, less than satisfactory interactions with uhaul "easy" app return.
AMELIA C | Premières impressionsFriendly people, very informative.
Mica S | Premières impressionsWould be nice if it was 24 hr access since we have the access cards. Everything else was great!
Joshua V | Premières impressionsThey were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.
Kelly M | Premières impressionsMy experience was great
James B | Premières impressionsJustin the owner is awesome. Worked with me on a situation we had and really went the extra mile to help. 10/10 would recommend for any of your storage needs.
brent c | Expérience généraleVery Outstanding Service
SHARON P | Premières impressionsThanks for your help Michael ..
Ernest h | Premières impressionsThe staff were very friendly and helpful!
REBECCA L | Premières impressionsThank you very much for everything you guys were great , see you next time
Cesar S | Premières impressionsAccess to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.
Steffi G | Premières impressionsOption for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!
SHERYL C | Premières impressionsI was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn't like that I had to buy different style locks, but that wasn't a game changer.
CASSANDRA L | Premières impressionsMatthew provided excellent customer service.
Richard S | Premières impressionsImpressive facility
nancy m | Premières impressionsGreat, friendly staff
KATRINE D | Online Move In1) Moved my items without my authorization. After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul. I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit. Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move. They also replaced MY master lock with one of their own less expensive locks and didn't reimburse me for my lock they cut off. 2) this facility does not open on time per it's posted hours on the front door. I'm a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021. 7am open time. 3) this location made an unauthorized charge to my bank account. I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit. Employee stated they don't pro rate so I told him I'll be back at the end of the month to upgrade (I want my bills due at the end of the month). I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit. My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction. It took ten business days for my refund. TEN days to give me back my money that was stolen from me! I didn't authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service. I closed my account and moved out of my unit on 3/28/2021. I forgot my antique iron bed rails from the 1800's propped up in the front corner of the unit. Them knowing I just moved out, they didn't call me or try any means of contacting me about the items I forgot. They took the bed rails and immediately put them in the front area for anyone to take. Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.
Kenneth R | Expérience généraleI have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!
CATHERINE R | Premières impressionsYour employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.
STEPHANIE J | Premières impressionsThe very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.
Curtis J | Expérience généraleIt was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible
JOSHUA M | Premières impressionsGreat customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you
Labriyah J | Premières impressionsMike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!
LEANNE G | Premières impressionsThe pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.
Alana L | Expérience généraleBoxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.
Charles K | Expérience généraleWe have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..
Michelle N | Premières impressionsJustin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I'll be back! In fact, I would never consider a non-U-Haul storage facility.
Dena R | Expérience généraleI myself love U-Haul.
James R | Premières impressionsHappy customer 😊
Virginia J | Premières impressionsI was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we'll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT
VICTORIA l | Expérience généraleOverall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1,6 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).
Paul D | Expérience généraleExcellent facility and helpful kind staff. Great storage experience
Kevin S | Expérience généraleService was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn't be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight
Christopher S | Premières impressionsExcellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.
Greg M | Premières impressionsEvery time I come there it's so pleasant. I love Lackey customer service it's awesome. He's so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!
LAKEYA P | Expérience généraleIt was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.
Orlando G | Premières impressionsQuick, sufficient, clean, and helpful!
Jennifer L | Premières impressionsconsidering moving from other storage facility.
paula r | Premières impressionsFacility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great
Rui R | Expérience généraleLots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.
CHARLENE H | Premières impressionsThe employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.
Marquita W | Premières impressionsWonderful as ever!
karmesha p | Premières impressionsClean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.
Anne H | Expérience généraleThis place was roach infested. Roaches was all over my belongings. I couldn't take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate
latisha j | Expérience généraleVery Professional
richard B | Premières impressionsThe office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!
Kermit H | Expérience généraleThe facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.
ASHLIEGH F | Premières impressionsFriendly and helpful, highest recommendation for moving and storage facilities.
Richard R | Expérience généraleServed its purpose
Mitchell B | Expérience généraleSavanna was very knowledgeable and helpful. All around good service
william w | Premières impressionsI'm still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a "bad day" to influence his business decisions. Possibly even causing serious hardship
nicole d | Expérience généraleYour awesome
jessica h | Premières impressionsVery clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.
david f | Premières impressionsYou’re have an excellent staff; they are very helpful!
paul m | Premières impressionsextremely helpful
RICHARD D | Premières impressionsGreat customer service, informed staff, clean facility...
James O | Premières impressionsYour customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return.
tracy f | Expérience généraleThe employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.
priscilla l | Premières impressionsDid not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left
John S | Expérience généraleThe place is in the process of a renovation and it is really looking great
William a | Premières impressionsI was treated with respect and with the upmost consideration addressing my needs.
tammy p | Premières impressionsJQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝
Siarra N | Premières impressionsRude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible,
tracy f | Premières impressionsStaff were all very friendly
MASHARI S | Premières impressionsGood service, communication, offered solutions, and facility
Alfonso C | Premières impressionsCustomer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m
craig p | RéservationBrandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Merci.
charles h | Réservation