1) Moved my items without my authorization. After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul. I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit. Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move. They also replaced MY master lock with one of their own less expensive locks and didn't reimburse me for my lock they cut off. 2) this facility does not open on time per it's posted hours on the front door. I'm a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021. 7am open time. 3) this location made an unauthorized charge to my bank account. I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit. Employee stated they don't pro rate so I told him I'll be back at the end of the month to upgrade (I want my bills due at the end of the month). I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit. My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction. It took ten business days for my refund. TEN days to give me back my money that was stolen from me! I didn't authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service. I closed my account and moved out of my unit on 3/28/2021. I forgot my antique iron bed rails from the 1800's propped up in the front corner of the unit. Them knowing I just moved out, they didn't call me or try any means of contacting me about the items I forgot. They took the bed rails and immediately put them in the front area for anyone to take. Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.
Kenneth R. | Overall ExperienceSelf Storage Units in Pensacola, FL, 32506
U-Haul Moving & Storage of West Pensacola
Services dans cet établissement :
Pour nous contacter
4211 Mobile HwyPensacola, FL 32506
Services dans cet établissement :
Heures
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Accès à l'entreposage
- Lun - dim : 5h am à 10h pm
- Propane payable à la pompe
- Retour client 24 heures
Features Available at this Facility :
- Vidéosurveillance 24 heures
- Accès disponible 24 heures
- Accès contrôlé électroniquement
- Toilettes propres pour les clients
- La protection Safestor
- Propre - Sec - Sécuritaire
- Très grands locaux - 10 pi
- Accessibilité ADA
- Utilisation gratuite des chariots de chargement
- L'entreposage à l'intérieur offre deux fois plus de protection et de sécurité
- Une dimension pour tous les besoins
- Centre de réutilisation pour les clients : des voisins qui s'entraident
- Pas de dépôt ni de frais de gestion
- Unités équipées d'alarmes individuelles
- Éclairage à détection de mouvement
- Ouvert 7 jours par semaine
- Gestion de compte en ligne gratuite
- Informez-vous au sujet de notre plan de paiements automatiques par carte de crédit
- Acceptation et réception de paquets
- Votre cadenas/votre clé
What Is Online Move-In / Rent Now?
- Complete Move-In Paperwork Online
- Pay 1st Month of Rent Today or Tomorrow
- Recieve Unit # and Access Code Immediately
- Skip the Counter and Head Straight to Your Unit
- Free Lock (Worth 11,95 $!)*
Not ready to move-in today or tomorrow?
Reserve a room for a future date. Make no payments until move-in.
Available Units (toutes les dimensions sont approximatives)
- Sort and Filter
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Entreposage intérieur
Located inside a single or multi-story building, these indoor units provide two layers of protection. They keep your items safe against the elements, while additional security features keep your items secure.
Petit | 49 sq ft
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CA01, 5x5.png?3c2373e7=440069925)
Small | 5' x 5' x 10'
Intérieur, 1er étage, niveau rue, climatisation
Rangement divers (jusqu'à 2 pièces)Cadenas gratuit
Louer- Tarif :
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49,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
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Small | 5' x 5' x 10'
Intérieur, 1er étage, niveau rue, climatisation, ADA
Rangement divers (jusqu'à 2 pièces)Cadenas gratuit
Louer- Tarif :
-
49,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!2 Units Left!2 Units Left! -
Small | 5' x 8' x 10'
Intérieur, 1er étage, niveau rue, climatisation
Rangement divers (jusqu'à 2 pièces)Cadenas gratuit
Louer- Tarif :
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69,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
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Moyen | De 51 à 150 pi ca
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CA02, 5x10.png?3c2373e7=806764797)
Medium | 5' x 10' x 10'
Intérieur, 1er étage, niveau rue, sans climatisation
Maison de 1 à 2 pièces (jusqu'à 1 200 pi ca)Cadenas gratuit
Louer- Tarif :
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79,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
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Medium | 5' x 10' x 10'
Intérieur, 1er étage, niveau rue, climatisation, ADA
Maison de 1 à 2 pièces (jusqu'à 1 200 pi ca)Cadenas gratuit
Louer- Tarif :
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84,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Il reste 1 unité(s)!Il reste 1 unité(s)!Il reste 1 unité(s)! -
Medium | 5' x 10' x 10'
Intérieur, 1er étage, niveau rue, climatisation
Maison de 1 à 2 pièces (jusqu'à 1 200 pi ca)Cadenas gratuit
Louer- Tarif :
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84,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
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Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
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Medium | 10' x 8' x 10'
Intérieur, 1er étage, niveau rue, sans climatisation
Maison de 1 à 2 pièces (jusqu'à 1 200 pi ca)Cadenas gratuit
Louer- Tarif :
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99,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
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Medium | 10' x 8' x 10'
Intérieur, 1er étage, niveau rue, climatisation
Maison de 1 à 2 pièces (jusqu'à 1 200 pi ca)Cadenas gratuit
Louer- Tarif :
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104,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
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CA03, 10x10.png?3c2373e7=1033904948)
Medium | 10' x 10' x 10'
Intérieur, 1er étage, niveau rue, sans climatisation
Maison de 2 à 3 chambres (1 200 à 1,600 pi ca)Cadenas gratuit
Louer- Tarif :
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104,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
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Medium | 10' x 10' x 10'
Intérieur, 1er étage, niveau rue, climatisation
Maison de 2 à 3 chambres (1 200 à 1,600 pi ca)Cadenas gratuit
Louer- Tarif :
-
119,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium | 10' x 10' x 10'
Intérieur, 1er étage, niveau rue, climatisation, ADA
Maison de 2 à 3 chambres (1 200 à 1,600 pi ca)Cadenas gratuit
Louer- Tarif :
-
119,95 $
par mois
Cadenas gratuit
Louer-
Avantages
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Il reste 1 unité(s)!Il reste 1 unité(s)!Il reste 1 unité(s)!
U-Box® Containers for Moving and Storage
Nous livrons des conteneurs U-Box, vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Just give us a call when you want us to pick up or drop off your Conteneurs U-Box.
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Propane
Propane service delivered straight to your door!
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Historique
We have an adaptive reuse program to better the enviroment!
Évaluations des unités d'entreposage par les clients
- Filter:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Customer did not leave a comment.
Leon W. | First Impressions- Rating:
- 5.0
I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!
CATHERINE R. | First Impressions- Rating:
- 5.0
Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.
STEPHANIE J. | First Impressions- Rating:
- 5.0
The very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.
Curtis J. | Overall Experience- Rating:
- 5.0
It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible
JOSHUA M. | First Impressions- Rating:
- 5.0
Great customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you
Labriyah J. | First Impressions- Rating:
- 5.0
Mike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!
LEANNE G. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brittney P. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kelli B. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
brittany s. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Herman H. | Overall Experience- Rating:
- 2.0
The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.
Alana L. | Overall Experience- Rating:
- 1.0
Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.
Charles K. | Overall Experience- Rating:
- 1.0
We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..
Michelle N. | First Impressions- Rating:
- 5.0
Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I’ll be back! In fact, I would never consider a non-U-Haul storage facility.
Dena R. | Overall Experience- Rating:
- 5.0
I myself love U-Haul.
SAMANTHA R. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
gaysha d. | Overall Experience- Rating:
- 5.0
Happy customer 😊
Virginia J. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gregory S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CRISTY S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOUG S. | First Impressions- Rating:
- 5.0
I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we’ll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT
VICTORIA l. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
robert h. | First Impressions- Rating:
- 3.0
Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1.60 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).
Paul D. | Overall Experience