Le client n'a pas laissé de commentaire.TIFFELY S.
Customer Reviews for U-Haul Moving & Storage of West Pensacola
Pour nous contacter
Pensacola, FL 32506
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Willie E. | Premières impressions
They were quick on hooking and checked me through phone. i really didnt have to get out my car. very professional and pleasant.CRYSTAL W.
Dropping the trailer off was very frustrating. The first place I was supposed to drop it off was closed. When I called the customer service the lady directed me to a parking lot in the middle of nowhere with no uhaul signs anywhere. A friend was able to tell me where there was a uhaul storage to drop it off.Joseph R.
Le client n'a pas laissé de commentaire.Starlette W. | Expérience générale
Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.Steffi G. | Premières impressions
Le client n'a pas laissé de commentaire.Linda W. | Expérience générale
Confusing process to turn in truck. We apparently went to the wrong Uhaul (4921 Mobile parkway) but the big signs on the door say 4211 Mobile Parkway. Had trouble trying to turn in the truck. Location service would not work. Couldn't find the bar code to scan. Spent 30 minutes trying to return the truck. Eventually called the uhaul number on the door and discovered that we were at the wrong location. Lady was very helpful but we were tired and frustrated.LOUISE C.
Teach employees the value of Customer Service. Customers are always having to wait even when they already had a reservation and checked in online. The employees have NO Customer Service Skills when an issue, problem, or damage is brought to their attention on equiptment that is being picked up and they clearly ignore any concern of the customers about the condition of the equiptment. They will still hook it up and walk away with out a care in the world. I suggest you take pictures of ANY equiptment that you rent, ESPECIALLY from this location.RONALD W.
Le client n'a pas laissé de commentaire.HARRY S.
Le client n'a pas laissé de commentaire.eliezer P. | Premières impressions
Le client n'a pas laissé de commentaire.KEITH D.
Le client n'a pas laissé de commentaire.Eric B.
Seems like alot of hidden feesThomas K.
Le client n'a pas laissé de commentaire.glen G.
Option for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!SHERYL C. | Premières impressions
I was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn't like that I had to buy different style locks, but that wasn't a game changer.CASSANDRA L. | Premières impressions
Matthew provided excellent customer service.Richard S. | Premières impressions
The customer service is outstanding compared to the other location. Someone went into the truck and took my items out but it was my fault for leaving the truck unattended at this location. I wish they would've took my complete serious. Also please hire customer service reps for over the phone, email, and chat agents It's extremely hard to contact U-haul What if something serious happensregina O.
Le client n'a pas laissé de commentaire.SANDRA S.
Not a thing.Andrew John W.
They have pull-up area,says stop & someone will be right with you.It took several minutes for someone to come help & I could see all these workers standing on the inside talking to this girl..JOHN B.
Le client n'a pas laissé de commentaire.MICHAEL L.
Too many people standing around talking about personal things when customers are around.VERNON I.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.JUANITA B.
Le client n'a pas laissé de commentaire.DOUGLAS S. | Expérience générale
Personnel are courteous and knowledgeable. But customer service is poor to average due to what seems like understaffing leading to long wait times.RICHARD WAYNE H.
Le client n'a pas laissé de commentaire.Douglas D.
My cat stepped on my keyboard and I submitted the wrong info, I tried to correct it, but I'm not the best with phone apps or technology, so when I went inside to check in, the manager was like "No problem, I got you", checked me in and corrected the tech blunder! The damage assessment is automated, but texted right to my phone and was easy to go through. After attempting and failing to understand the app to turn in the truck, another staff member helped me finish the process. The staff is so friendly and helpful I'd recommend this location on that feature alone. You won't be disappointed renting there!KELLY S.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.Gary J.
Le client n'a pas laissé de commentaire.Kenneth H. | Premières impressions
Le client n'a pas laissé de commentaire.Mirinda H.
Le client n'a pas laissé de commentaire.CLIFFORD N.
The windshield inside & out needed cleaned, at night headlights reflection. Pick up in Pensacola, to Ohio, very good on drive up.Sue H.
Le client n'a pas laissé de commentaire.james S.
Impressive facilitynancy m. | Premières impressions
The passenger seat belt was underneath the seat we couldn't get it out in the State of Florida it's the law to where your seatbelt so we were scared we'd get a ticket and the windshield was very dirty but it was a nice truck people there were very friendlyDALE O.
Side rub rails were repaired because of previous damage - the repaired rails were not very user friendly. In the future try to replace the rails with the exact same functionality.RICHARD WAYNE H.
Le client n'a pas laissé de commentaire.alexis M.
Great, friendly staffKATRINE D. | Online Move In
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Taylor A.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.MILTON C.
Le client n'a pas laissé de commentaire.WILLIAM S.
1) Moved my items without my authorization. After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul. I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit. Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move. They also replaced MY master lock with one of their own less expensive locks and didn't reimburse me for my lock they cut off. 2) this facility does not open on time per it's posted hours on the front door. I'm a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021. 7am open time. 3) this location made an unauthorized charge to my bank account. I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit. Employee stated they don't pro rate so I told him I'll be back at the end of the month to upgrade (I want my bills due at the end of the month). I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit. My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction. It took ten business days for my refund. TEN days to give me back my money that was stolen from me! I didn't authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service. I closed my account and moved out of my unit on 3/28/2021. I forgot my antique iron bed rails from the 1800's propped up in the front corner of the unit. Them knowing I just moved out, they didn't call me or try any means of contacting me about the items I forgot. They took the bed rails and immediately put them in the front area for anyone to take. Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.Kenneth R. | Expérience générale
It was confusing, the prior Mobile Hwy location; closed to inside contracts; I figured out to go to new locationKen A.
Le client n'a pas laissé de commentaire.ANDRE B.
Le client n'a pas laissé de commentaire.Timothy M.
The service was quick and easy. However, I did not feel comfortable with the sales associate handling store business on her personal phone. The internet service for U-Haul was working very slowly. Please provide the associates with some kind of portable device that would not put customers personal information in jeopardy.KANISHA W.
Le client n'a pas laissé de commentaire.JOHN R.
The only problem I had was the lady told me if I didn't go 35 miles I would get some money back I went 14 miles and got a 1 $back!Casey C.
Le client n'a pas laissé de commentaire.TERREANCE H.
Le client n'a pas laissé de commentaire.Connor H.
Le client n'a pas laissé de commentaire.JOHN W.
Professional, efficient & fair.William C.
Le client n'a pas laissé de commentaire.Leon W. | Premières impressions
Le client n'a pas laissé de commentaire.LORI G.
Le client n'a pas laissé de commentaire.Mark C.
I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!CATHERINE R. | Premières impressions
Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.STEPHANIE J. | Premières impressions
Le client n'a pas laissé de commentaire.CHIQUITA J.
Le client n'a pas laissé de commentaire.JOHN P.
just keep up the great workLarry M.
Le client n'a pas laissé de commentaire.Tina S.
The very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.Curtis J. | Expérience générale
Very nice and large.Enrique S.
It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possibleJOSHUA M. | Premières impressions
Le client n'a pas laissé de commentaire.Elijah H.
My card was charged more than what they said the charge was. Maybe next time I will go with a different company.MIRIAM O.
Le client n'a pas laissé de commentaire.Theresa M.
Le client n'a pas laissé de commentaire.DARRIAN S.
Not charging customers for things they didn't ask for or use . Have the equipment when customer has a reservationTytiana W.
Great customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank youLabriyah J. | Premières impressions
Mike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!LEANNE G. | Premières impressions
their was some residual soda spilled in the passenger side drink holder in my rental truck. that is the worst complaint I have about the experience, and that is a stretch. the facility was fantastic, the equipment was great, the staff were amazing.JOSEPH B.
Le client n'a pas laissé de commentaire.Harold W.
Le client n'a pas laissé de commentaire.MICHAEL B.
I use this location every month. The staff is always pleasant and friendly. Never had a problemSHARON G.
Le client n'a pas laissé de commentaire.GIOVANNI A.
Le client n'a pas laissé de commentaire.KATE M.
All staff encountered were pleasant and helpful.BARBARA R.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Ernest Guy C.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Wendell C.
Le client n'a pas laissé de commentaire.Danny N.
U-Haul location was great. Employees very professional, and helpful. I couldn't believe the size of their truck and trailer inventory. I needed a trailer for the afternoon, and I realized I won't be purchasing a trailer after all. This was too easy, reserved on-line, quick process when I arrived, and very affordable (only 15 for 24 hours) what a deal !ALAN B.
Excellent location. Very helpful and professional.Bruce W.
Well I'm being charged fees I was never informed about and customer service is near impossible to get intouch with.ASHLEY R.
Funny this is the second day in a row that you have sent this valued customer the same survey my view is still the same I got UHauled into a BAIT AND SWITCH and ended up having to rent a larger vehicle than I wanted or needed and paid more on the daily rental fee and more on gas because the larger truck is a pig THANKS AGAIN for the stellar customer service next time I will rent from PenskeRICHARD G.
Super easy, will rent from again.Theodore H.
Le client n'a pas laissé de commentaire.ELISABETH P.
I reserved a truck to pick up before they opened. The keys were not in the box. We had to wait to until they opened to get the keys which was an inconvenience. If i wanted to wait until opening i would have done so in the beginning. I use uhaul a lot and love doing so but not if this is going to happen.PAMELA J.
Le client n'a pas laissé de commentaire.Brittney P. | Premières impressions
EXCELLENT service!!! As always, thanks for looking out for me! Had an option to give me an older truck w/a full tank of gas, or a newer one on empty w/ an AWESOME credit! They actually did me a favor because I only had to fill up the one time for my trip and I dropped it off at the ending location right at a quarter tank. Saved me time and additional stops on my trip. Couldn't have been a better experience. The truck did have a loose and canted steering wheel, but no further issues.Brandon C.
Le client n'a pas laissé de commentaire.Kelli B. | Premières impressions
Le client n'a pas laissé de commentaire.HOWARD W.
The guys were very professional and helpful.Angelia C.
Le client n'a pas laissé de commentaire.brittany s. | Premières impressions
Great service, the staff is always willing to help.SHELIA M.
The self check in took over an hour, only to end up inside the building to get the key. VERY UNORGANIZED, and VERY time consuming. Customer service was very helpful walking us through the process, after calling 3 times. ðŸ'ŽðŸ'ŽðŸ'ŽKennth S.
Pretty busy when I got there, no one was wearing masks.JASON N.
Salesman didn't wear mask. Also observed an awkward transaction with salesman and another customer. Bad customer service and unprofessional behavior.CLIFTON B.
The trailer I rented had a tire with a bad stem and the other three tires had 30 PSI instead of 65psi. Everyone at this U-haul location was friendly but the trailers need a little attention. I had to waste three hours waiting to get the stem on the trailer fixed.Thomas N.
How does 29,95 $ turn into 110,00 $ for a a less than 4 hour rental.ROBERT W.
The guy who hooked up the tow dolly said it would be 20 dollars to return the next morning, but instead I was charged full price for another day and didn't know until i dropped it offJAMIE H.
Le client n'a pas laissé de commentaire.PEGGY F.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Rosemary S.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Le client n'a pas laissé de commentaire.KEVIN K.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.MARK V.
Le client n'a pas laissé de commentaire.Steve C.
Le client n'a pas laissé de commentaire.wALTER H.
Le client n'a pas laissé de commentaire.TWANNA S.
Great location to drop off they handled their business in a very professional mannerVincent H.
Le client n'a pas laissé de commentaire.KRISTOPHER H.
Worst moving experience ever! put in a dispute about what my charges have been. Did not keep in communication Goods ended up at another location that was told was charged regardless of telling me I wasn't going to be charged real bunch of moving scammersgail K.
A large operation, but took less than 10 minutes for the drop off.laird M.
Le client n'a pas laissé de commentaire.Herman H. | Expérience générale
The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.Alana L. | Expérience générale
Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.Charles K. | Expérience générale
We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..Michelle N. | Premières impressions
Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I'll be back! In fact, I would never consider a non-U-Haul storage facility.Dena R. | Expérience générale
I myself love U-Haul.SAMANTHA R. | Premières impressions
Le client n'a pas laissé de commentaire.gaysha d. | Expérience générale
Happy customer 😊Virginia J. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory S. | Expérience générale
Le client n'a pas laissé de commentaire.CRISTY S. | Expérience générale
Le client n'a pas laissé de commentaire.DOUG S. | Premières impressions
I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we'll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandTVICTORIA l. | Expérience générale
Le client n'a pas laissé de commentaire.robert h. | Premières impressions
Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at 40 $per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a 1,60 $ toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).Paul D. | Expérience générale
Excellent facility and helpful kind staff. Great storage experienceKevin S. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph C. | Premières impressions
Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn't be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straightChristopher S. | Premières impressions
Le client n'a pas laissé de commentaire.virginia y. | Premières impressions
Le client n'a pas laissé de commentaire.Brett G. | Expérience générale
Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.Greg M. | Premières impressions
Le client n'a pas laissé de commentaire.hobey b. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer W. | Expérience générale
Le client n'a pas laissé de commentaire.heather j. | Expérience générale
Every time I come there it's so pleasant. I love Lackey customer service it's awesome. He's so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!LAKEYA P. | Expérience générale
It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.Orlando G. | Premières impressions
Le client n'a pas laissé de commentaire.Ronnie J. | Expérience générale
Quick, sufficient, clean, and helpful!Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.Megan G. | Expérience générale
considering moving from other storage facility.paula r. | Premières impressions
Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was greatRui R. | Expérience générale
Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.CHARLENE H. | Premières impressions
Le client n'a pas laissé de commentaire.Robert K. | Expérience générale
The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.Marquita W. | Premières impressions
Wonderful as ever!karmesha p. | Premières impressions
Le client n'a pas laissé de commentaire.Rui R. | Premières impressions
Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.Anne H. | Expérience générale
This place was roach infested. Roaches was all over my belongings. I couldn't take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporatelatisha j. | Expérience générale
Very Professionalrichard B. | Premières impressions
The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!Kermit H. | Expérience générale
Le client n'a pas laissé de commentaire.Lane C. | Expérience générale
Le client n'a pas laissé de commentaire.Nora W. | Expérience générale
The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.ASHLIEGH F. | Premières impressions
Friendly and helpful, highest recommendation for moving and storage facilities.Richard R. | Expérience générale
Served its purposeMitchell B. | Expérience générale
Savanna was very knowledgeable and helpful. All around good servicewilliam w. | Premières impressions
I'm still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a "bad day" to influence his business decisions. Possibly even causing serious hardshipnicole d. | Expérience générale
Your awesomejessica h. | Premières impressions
Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.david f. | Premières impressions
You’re have an excellent staff; they are very helpful!paul m. | Premières impressions
extremely helpfulRICHARD D. | Premières impressions
Great customer service, informed staff, clean facility...James O. | Premières impressions
Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. tracy f. | Expérience générale
The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.priscilla l. | Premières impressions
Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why leftJohn S. | Expérience générale
The place is in the process of a renovation and it is really looking greatWilliam and Sue L. | Premières impressions
I was treated with respect and with the upmost consideration addressing my needs.tammy p. | Premières impressions
JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝Siarra N. | Premières impressions
Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, tracy f. | Premières impressions
Staff were all very friendlyMASHARI S. | Premières impressions
Good service, communication, offered solutions, and facilityAlfonso C. | Premières impressions
Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.mcraig p. | Réservation
Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Merci.charles h. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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