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Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!
Quick pickup and drop off professional staff
There was some confusion with my pick-up date, but the sales associates were very helpful in resolving the issue.
One of my units leaks when it rains; several things got wet and some were ruined.
Everything was satisfactory. Great customer service, employees were very informed of how to hook up equipment and give suggestions if anything happens.
Sweet people, all who work at the Westside UHaul locations
Took just a few minutes to drop off trailer. Young man was very courteous!
Everything was great from Dallas to Fort Worth
No suggestions. It was a good experience.
They were very nice and helpful
You can improve this location by getting rid of the rude little bitch named Robin.. the rude little cunt needs to go back to the McDonald's, in the ghetto where she left.
I received a ticket for broken tail light lins. You need to service your trucks badly every truck i saw there has little x sticker all over them
I was told over the phone that any unused moving pads I could return, along as they were still in an unsealed bag, and not get charged but that was not the case. Seems like either the lady on the phone or the lady who I saw upon my returning the truck was not correct. I would not have got 2 packages of them if I lnew this info. It was not a big amount of money, just the principle of getting bad info.
Nothing, thank you :)
The associates were very helpful and very friendly.
Yall are always wonderful.
Great job
Great service keep up the good work
Really unhappy I swept the uhaul out and cleaned it best I could but with the rain the were botching about mud and wanted it mopped out. Yet when I picked that think up there was sand caked everywhere. So I got charged 25$ this place has crazy standards for the return policy anything to bleed people of money
The $19.95 day rental ad is a little deceiving, but I guess I should have read the fine print. $19.95 turned into $98 + gas with the mileage rate and insurance. Other than that, no complaints. This location was extremely well run and final check-in was handled well.
The clerk that assisted with the check in acted like it was a burden to assist customers.
I was never able to get my cell phone to work using the directions given.
Counter guy was rude and unfriendly
Convenient location. Great selection of trucks.
I did not speak with anyone, however the drop off procedure for after hours was easy to process.
Easy drop off
In my experience with Uhaul, when I have come to pick up a truck in the past it is gassed up, pulled up front, and sometimes running. Not this location. The employees sent me out looking for the truck. When I asked for help the first time I was directed in a general direction but misguided. The second time the employee sent me to the wrong truck. Finally they showed me to the right truck that was wedged in between 4 trucks that I had to back all the way out without help. I probably won't use that location again.
I need a person in HR to call me at 682-326-8838. I have never been treated so badly and disrespected in my life. I am extremely disappointed in the way my return went. Someone there charged me, without my permission, and without my consent, 101.00 after I left. I called the number and they took a message. I expect a total refund and apologies concerning this transaction.
They were Great ! Give' em a Raise!
I blame your corporate policy of shifting all calls to your main headquarters. I could not reach anyone at our rental place to ask for help. I waited 15 to 20 minutes each time I tried to call. Your corporate customer service would NOT give me a local number to reach them. The strap to tie down the wheel was still stuck in the ratchet and we Could not get it out. We could not ask anyone to explain how it worked because we could not reach anyone by phone! Then my husband and I (I in our car and he in the rental truck) got separated on the highway when we had to go BACK to U-Haul to get help with the tiedowns; following him, I got lost in an unfamiliar city. I tried and tried to call my husband at the U-haul place, as I knew that is where he was headed, but I kept getting your corporate headquarters, after waiting 20 minutes or more each attempt. When someone finally answered, they put me on hold and disconnected me. Also, your corporate rental people assigned us a very large truck that was unnecessary to haul our vehicle. We had to pay an exorbitant amount. You can bet that if I can ever help it, and unless it is a dire emergency, I will never do business with U-Haul again, and I am going to tell everyone I know about your rotten customer service. It is a very unfriendly and unhelpful policy to prevent us from calling directly to the U-Haul center with which we are doing business, forcing us to go through corporate customer service and wait and wait and wait, only to end up with no actual assistance, and forced to try, try again. You stink, U-Haul.
Staff very friendly and always does a great job
Location seemed to be under-staffed. Had to wait too long to pick up trailer after pre-registering.
In and out super fast, everyone was very helpful and attentive
People not very friendly. When I return the truck the woman that I give the key, she was on the phone talking about some body in jail and after a few minutes I asked her if I could leave and very rude she answered yes, she not even made an eye contact.
I just dropped off here but it was very well displayed on where to go to drop off. Staff was helpful and quick. If this place had two entry or exit points would have been perfect.
Staff at facility was extremely friendly and helpful.
Keep up the Excellent work
They were so great.
Problems connecting with UHaul website to check in online! Drop off at 520 E Grand was not manned and had to wait for someone to show up!
Could've had alliance dolly already in the back of the truck instead of waiting for it. Overall friendly and great customer service
It sure was an old trailer
I didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.
Bring the truck to the front . I had to go look for the vehicle . Did not anyone to walk around the vehicle to make sure there was no damage to the vehicle before I left.
Keep doing exactly what you're doing ðŸ‘
You charged me for three days rental on a dolly when I didn't pick it up until the second day because you left it out of the truck
Letting customers know of the self checkout process. I didnt know I had to take photos and notate mileage therefore I had to guesstimate as I just dropped the keys in the night drop like I had done before. I was charged additional for mileage but was unable to verify.
Wrong tire on trailer and it had no.brakes
Same as before. 1) Check equipments for alignment issues. 2) Clean the inside of the trucks and disinfect.
Every time you call this location you're going to be on hold minimum 15-20 times every single time. And that website app that you're supposed to turn the equipment in after closing time would not work. It wouldn't verify my location and I was staying in front of the front door. Very frustrating
More clear about drop off
I was pessimistic after reading some of the bad reviews. But i had a very good experience with leasing a truck. Staff was cureteous and helpful. Check in and was easy, only waited in line 6 min. I thought returning the truck would be a hassle but they had a person with hand held device doing the checkout outside. 5 minutes after I parked the truck I was checked out. I did take precautions after reading previous reviews. I took pictures of the gas and mileage before I left and when I brought it back. I took pictures of any marks or damage all over the truck when I picked it up. I didn't need the dolly and moving blankets so I asked they be removed and took picture of employee walking away from the truck with it. Luckily no problems, but I was prepared just in case.
Price for same rental was 35% higher than 2'weeks ago! NOT HAPPY!
Best service ever
Improve the checking in experience. Too complicated.
all good except i did not have the knob part of the window handle to roll down my window
I only used the truck for 24 hours. Both the pickup and drop-off were exceptional experiences. Staff was extremely helpful and friendly. I highly recommend this location in Fort Worth. Well done!
There are several leaks in thenunit I had which resulted in my expensive area rugs getting molded
Eatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren’t required to wear a mask. You also shouldn’t have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!
I chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.
The staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. Thank you!
Thanks
Employee was rude and the gate was open for 3 days anyone could have been accessed our trailer
Big help in relocation of My daughter family. As a learning experience for myself I now know to take pictures of starting fuel and odometer gauges because on more than one occasion what the office thought was the starting fuel was wrong. I paid 16$ Refueling yesterday for a 5 mile trip. Was so happy to be done with the move that I didn’t dispute. Rating would be Excellent if not for that.
The staff was fantastic. Thank you. God well done
The only complaint I have is the storage door would get stuck up behind a metal bracket. Also the door latch has a weld bead that would cause it to stick open. But overall, I'm very pleased with my experience there!
Staff was friendly helpful was in and out without any problems thanks!
Very well organized
I used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.
The phone service to contact someone from this U-Haul facility never worked well. I had a hard time contacting anyone to ask questions or reply to voice messages left on my phone. I also had someone hang up on me and never call me back, even though I tried to call back again. The storage unit was okay but it was dingy and the whole facility just needs some upkeep.
After hours access was denied. Found out next day that a additional 10 $ fee is required for 24/7. Although this is posted on the price board I didn’t see it
N/ A
I recieved a letter in the mail stating that I needed to vacate the space to make room for storage. I've made my payments on time every month and not having a place to take my trailer to after work is really upsetting and the manager never called me to talk about the situation.
Great and will be using you'll again
Excellent young lady who helped me
One of the best in town :)
Thank you for securing the care of our truck stored there y’all did an amazing job thank you
Great service.
THANK YOU!!
Absolutely amazing!! Will never use anyone else!
Great location, would recommend to a friend!
Extra charges, could not use my own lock. Had to buy there's because the would cut mine off.
Move in was fast and easy. Staff was great and helpful.
Employees were great, especially since I was picking up a truck and closing out a storage unit right at closing time
Greaf
Easy to work with
This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.
Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.
Very accommodating.
This was a good experience again. thank you
Excellent service
The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.
Explained everything to the point and helped me and my family when we needed it.
Friendly Staff
The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys
It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min
I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.
Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.
They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed
Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge
Great service
This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.
This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.
Manager was not nice to me at all
Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.
We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.
Great staff of ladies who get it done and with a smile and professionalism
Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...
Gas and mile was wrong and then you didn’t want to Change it are fixed it.
The staff we dealt with were very friendly and helpful. That is always appreciated.
The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.
Enjoyed my experience with U-Haul
pleasant expeprience with staff and storage unitn area.
Everyone is wonderful
Excellent customer service.
It was a great experience in an othrrwise really bad time of my life.
Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.
Very helpful staff and set up guys were upbeat and helpful. Thanks
We haven't yet use uhaul until 1.7.19 thanks
The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!
Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer
It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present
Great place of business and the staff was very nice and helpful.
The service was good and I will continue to use uhaul when ever I need to move .
Truck was filthy when picked up in New Orleans interior was horrible
Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.
The associates were amazing. They really look out for the customer.
Always had great service at this location. Thanks for all you do.
Very friendly staff
The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.
Great place, very nice and helpful.
Good customer service
The staff here is very helpful and they have great customer service
The place was great. I would recommend it to others.
Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you
Staff is friendly and speedy.
My RV was broken into. Everything was stolen.
I don’t usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there’s anyway to recognize him.
Great service and very helpful. 9
GOOD JOB
I would highly recommend them.
Policy/Contract wasn’t clear when I signed up
The staff provided me a service that was needed. I would do business at this facility again.
Excellent experience!
