Évaluations des clients U-Haul Moving & Storage of Weymouth

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Weymouth

Cote générale :

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SEAN N.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian S. | Premières impressions |
Évaluation :

Jonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.

MICHAEL G. | Expérience générale |
Évaluation :

I was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now

Brian S.
Évaluation :

Jonathan, the proprietor, was exceptionally professional, polite & service oriented. He proactively called me about the rental return & assured me that I wouldn't be charged more, although I was behind schedule. He also guided me through a new-to-me storage service and again emphasizing his flexible accommodations. The crew seemed as like minded as Jonathan showing exemplary service in facilities that were very orderly.

Arthur C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL A.
Évaluation :

Windows were dirty inside vehicle. Need more help... takes to long for process. Your people very friendly and helpfull! Tremaine helped me out when vehicle was giving to me with 1/4 tank of gas. Made sure I would not be charged for full tank when returned!

donald H.
Évaluation :

Gentleman was extremely nice and helpful

Corey M.
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Le client n'a pas laissé de commentaire.

John C.
Évaluation :

don't know his name but the manager at this location is a very customer centric 5 star employee. as are his employees

joern R.
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The staff was super nice and helpful.

Stephen A.
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Le client n'a pas laissé de commentaire.

SCOTT B.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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Using the app with “location” was super challenging. Staff was helpful - but because I couldn't complete app process - still had to wait to talk with uhaul staff.

John K.
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Ability to drop off and check-in remotely very helpful. Additional billing for mileage was accurrate.

GEORGE T.
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Le client n'a pas laissé de commentaire.

Antonya F.
Évaluation :

Tramaine provided such great customer service! He made the transaction so smooth and got us on our way quickly. Tramaine is an awesome representative for UHaul, and I hope uhaul recognizes that in him.

MICHAEL I.
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Really nothing they were pretty good

Brian L.
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Fantastic experience. Complete willingness to help and make it easy. Highly recommend.

Mary G.
Évaluation :

Very good customer service. Safe and clean. Wonderful staff.

IMMACULA P.
Évaluation :

Be SURE/CERTAIN TO RENT THEM A TOTAL BALANCED AND NOT A DAMAGE PRODUCT!!! MY FAMILY AND I EXPERIENCED HELL 😂☹️😲🤔👀😭 ON THE WAY TO TEXAS FROM QUINCY MA

Shanu S.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H.
Évaluation :

The guys working Friday night when I went in to rent a trailer were great. The two of them went above and beyond.

Emily B.
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Le client n'a pas laissé de commentaire.

Bernard G.
Évaluation :

Staff was very pleasant and helpful. Please thank them again

Brian K.
Évaluation :

Guys are very professional

Christopher B.
Évaluation :

Super friendly! Keep up the good work.

MATTHEW I.
Évaluation :

Again, issues with scheduling dept. This was to be my first drop off location. It was changed with the second truck to a location closer to my storage facility. In the end, the contract for the replacement truck reflected original address anyway. My inability to rent the larger truck necessitates another truck rental and move to transport everything for which there wasn't enough room in the smaller truck. One big headache!

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bobby L.
Évaluation :

When I arrived at this location I went inside to get my key for the uhaul van I just rented. To find the building empty and after waiting 10 minutes with another customer we went searching. Outside we found three men who were not wearing masks, not maintaining proper social distance and touching one another often. I became nervous as I saw they had no masks even on them and they made no attempt to get one. All three of them entered the main building still not wearing masks and surrounding the other customer which I could tell made him uncomfortable. I waited for the other two workers as they kept getting to close to me and I had to keep jumping back into corners to evade them. The man at the counter still wore no mask and tried to put the keys in my hand. When I politely asked them to put them on the counter (as I avoid hand to hand contact), he sarcastically said "well good thing I'm giving you a new, "clean" van". Implying that I was the problem in the situation and just being a germaphobe. I will avoid this location whenever possible, especially during the pandemic. I will be reporting this location to multiple agencies to hopefully make it safer for others. AVOID AT ALL COST DURING THESE DANGEROUS TIMES.

mark w. | Expérience générale |
Évaluation :

Jonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.

Adriaan D.
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Le client n'a pas laissé de commentaire.

RENGASAMY R.
Évaluation :

It was a good experience overall.

Jason L.
Évaluation :

Mathew Lee was an outstanding uhual representative. There was an influx of customers who don't know how to check in via the internet and Mathew took care of them all accordingly; despite being the only employee in the store. Will definitely go uhual again if matt is there.

mark F.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith S.
Évaluation :

JD was absolutely amazing!! Such a great guy and absolutely the reason I will be a repeat customer and tell everyone I know that Uhaul is amazing and that if they ever need any service, if they can, they should go to the Weymouth location and ask for JD. You're extremely lucky to have him on your team!!!

Zhicong F.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW M.
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Le client n'a pas laissé de commentaire.

ANDREW T.
Évaluation :

Too long a wait at pick up and return. Vehicle was fine service was not great.

CHARLES PHILLUP C. | Premières impressions |
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Tremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.

Richard M.
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I got a car carrier and the running lights stopped working. The Weymouth store needs more help one man after 1 pm everyday is ridiculous. He did a good job but definitely overwhelmed

Kevin B.
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Everything your doing is great, this was the best service I've had in a long time from anyone. Thanks

Timothy A.
Évaluation :

I rent storage space here and regularly rent trucks. Staff person sent text to a very old land line we had years ago and then questioned me about why I did not load in my license that I was holding up throughout. He would not advise me on getting internet to load my license. I used to be very happy with staff at this location - now ......

Thomas H.
Évaluation :

Tramaine was the fellow who helped me, he was VERY professional and knowledgeable about the equipment! I will refer this young man to anyone renting equipment!

Robert G.
Évaluation :

The return location for my rental was to be in Hanover, MA. At pick-up the representative told me if I returned the truck in Quincy I would save money. After I agreed to this she told me that the "system" was not accepting the assignment of Quincy so I should call the location prior to dropping off. After a long conversation with a representative who I later found was on the West Coast she transferred my call to Gabriel Nye a reservation manager. After some work on his part I was able to return the truck to Weymouth. During the process I told Gabriel I had a truck and no where to return it. By driving around to these locations I would be adding miles and fuel to my bill. He saw that this was a U-Haul created problem and said he would issue me a $50.00 refund based on the rental guarantee. The charge for the truck has hit my credit card bill, the refund is no where in sight.

Matthew S.
Évaluation :

The trailer that was reserved was not the one picked up and we had to use a very outdated trailer that did nothing have long enough straps. The straps were a concern before taking the trailer but we were assured they were full length and would fit but were in fact cut and we had to cut our own straps to make it work. We use uhaul often and are very unhappy with this rental.

George F.
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Under staffed. Process took much longer than necessary.

Melida O.
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The morning guys were friendly and very professional.

Andrew M.
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4th person in line, waited just shy of an hour to check out AFTER reserving online ......

Karl J.
Évaluation :

Great staff, very helpful

Mary B.
Évaluation :

I've used the Quincy location twice and was horrified both times that I was being taken advantage of and money was going into their pockets behind the owners backs so I was thrilled to use a different franchisee. Everything in Weymouth was night and day. The gentleman at the counter grabbed our equipment and carried it to the truck instead of handing it off to us. The gentleman at the utility equipment location went out if his way to make sure we had what we ordered. When returning the truck the same gentleman just asked us to leave the keys in the truck and he'd handle everything else regarding the return which was a welcome thought as we were exhausted at that point. Like I said night and day. I'd go out of my way to use Weymouth rather than Quincy. Even though I didn't use all the extras I rented I wasn't looking for a refund because it's no ones fault I didn't use it but was grateful to have it just in case. Thank you Weymouth for making a day I dreaded into a smooth effortless day!!!

Athena W.
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Le client n'a pas laissé de commentaire.

Patrick C.
Évaluation :

Truck had MANY miles on it

Stephen R.
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The rental agent was personable, professional , quick and efficient

chris S.
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Le client n'a pas laissé de commentaire.

Gerry B.
Évaluation :

excellent service

Sarah F.
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Jonathon was helpful , gracious . I'll recommend to everyone.

Marc Y.
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Le client n'a pas laissé de commentaire.

Edward M.
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Le client n'a pas laissé de commentaire.

Dayton H.
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This location took care of me. Efficient, courteous, will use again!

bridget Q.
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The representatives were excellent, courteous and expiditous. Greatly appreciated!!

Charles V.
Évaluation :

A great place to rent your equipment!

Arquimedes V.
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Le client n'a pas laissé de commentaire.

ALLEN C.
Évaluation :

Jonathan the General Manager was in a word Fantastic! So helpful and accommodating. A credit to U Haul

Chris G.
Évaluation :

Mobile pickup was fine, until I had to wait 35 minutes in line to pick up the key. One employee isn't enough for Sunday mornings!

John K.
Évaluation :

1 employee put on a mask with a valve as we arrived, 2 employees didn't even attempt to mask. I was very uncomfortable and felt unsafe. The man inside was also quite rude.

Devin W.
Évaluation :

Le client n'a pas laissé de commentaire.

Diana M.
Évaluation :

Le client n'a pas laissé de commentaire.

Reg W.
Évaluation :

Johnathan is a valuable asset to your brand- take good care of him because is very good at what he does, friendly, upbeat and it is obvious he loves his work- I have not seen that in other U-Haul locations

Michael H.
Évaluation :

No improvement needed

June P.
Évaluation :

Customer service was very good and friendly. Truck was clean however there were a few items that needed attention: driver's side door was hard to close you needed to really slam it to make it latch securely and the driver's side visor was broken, it hung down. Also the engine appeared to be in a trailer/hauling mode?? When you accelerated from a stop position there was like a vacuum or stall before it would move forward into gear.

Kevin S.
Évaluation :

Changing pickup locations at the last minute to places that are not close by is a horrendous practice. The last thing I want BBC to do before I drive 30 hours is to drive an hour each wAy to get a trailer. This was not what we agreed to and it is unlikely I will put my self in that position again

Richard S.
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Le client n'a pas laissé de commentaire.

Peter H.
Évaluation :

Fire the miserable Asian man

VAN L.
Évaluation :

Tramaine Newberry went above and beyond to assist me with the return of the truck. One of your best asset. Please reward him with a promotion...!

MICHAEL M.
Évaluation :

Thank you Tramaine for your help with the trailer drop off!!

Douglas B.
Évaluation :

Late night drop off didn't meet anyone or see inside

PAUL W.
Évaluation :

Le client n'a pas laissé de commentaire.

Tiberio M.
Évaluation :

There was only one person working on Sunday morning, which was not appropriate and fair to the one employee. The employee was professional and did his best to serve the customer, so no issue with the employee but more of a comment for the manager to staff appropriately. My wait was not bad, but my timing was better as customers started to back up

John C.
Évaluation :

"JD" at this location went above and beyond to handle me. Very pleasing,customer friendly personality, very hard worker always "Taking care of Business"!!

Douglas F.
Évaluation :

You guys do a great job

Deborah L.
Évaluation :

I had a great experience. Pick-up & drop-off was easy.

Adalberto T.
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Le client n'a pas laissé de commentaire.

Stephen W.
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Le client n'a pas laissé de commentaire.

maritza J.
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Le client n'a pas laissé de commentaire.

KATHLEEN M.
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Le client n'a pas laissé de commentaire.

Mary S.
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Le client n'a pas laissé de commentaire.

Sheri B.
Évaluation :

Fix yourself. The remote signout isn't working.

James C.
Évaluation :

None of the employees had masks on

QIANG L.
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Le client n'a pas laissé de commentaire.

Chris N.
Évaluation :

Jon was instrumental in my rental of a trailer. He even hooked it up, and gave me good advice on loading etc.

THUY LOAN V.
Évaluation :

Le client n'a pas laissé de commentaire.

Francis S.
Évaluation :

N/A

Brian S.
Évaluation :

Drop off was great took only a couple minutes - will be using again without question.

Lisa R.
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Le client n'a pas laissé de commentaire.

Ronald G.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT M.
Évaluation :

UHaul has been a real savior during our move after 20 years in same house. Have rented storage, cargo truck and utility trailer, and all has worked out beautifully. So worth every dime! Great personnel too with kind personalities. Thanks!

Timothy M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason T.
Évaluation :

JD the Manager goes above and beyond to make sure you are happy. The best !

Elise C.
Évaluation :

Le client n'a pas laissé de commentaire.

peter B.
Évaluation :

Le client n'a pas laissé de commentaire.

Savannah A.
Évaluation :

Le client n'a pas laissé de commentaire.

Glenn P.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S.
Évaluation :

Vehicle was excessively noisy. Noise was coming from differential/read axle area. Reported to location. Other than that, vehicle operated fine. I wish the deck were lower. I provided my own ramp. Uhaul trucks used to have low decks and built in ramps. I miss those days.

Sajib B.
Évaluation :

Le client n'a pas laissé de commentaire.

NITESH K. | Expérience générale |
Évaluation :

Giving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units

Deborah H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOE C. | Expérience générale |
Évaluation :

Moved out of state.

frank q. | Expérience générale |
Évaluation :

Everything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.

frank q. | Premières impressions |
Évaluation :

Yesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.

Asia M. | Online Move In |
Évaluation :

first time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.

Leo G. | Premières impressions |
Évaluation :

Mr Lee was very informative and helpful

steven r. | Expérience générale |
Évaluation :

Great customer service and helpful staff!👍

Ryan q. | Expérience générale |
Évaluation :

Communication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.

Naima K. | Premières impressions |
Évaluation :

I was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous

Paul c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cecily B. | Expérience générale |
Évaluation :

JD was super helpful and very friendly!!

Sean S. | Premières impressions |
Évaluation :

JD in your Weymouth Ma facility is super friendly and helpful.

Karen K. | Premières impressions |
Évaluation :

My visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!

Keith C. | Premières impressions |
Évaluation :

Great service

JON M. | Expérience générale |
Évaluation :

I have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y

Peter B. | Premières impressions |
Évaluation :

Quick, easy and the staff was super helpful.

Gims P. | Expérience générale |
Évaluation :

Phillip provided amazing customer service.

marc v. | Premières impressions |
Évaluation :

Waited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.

Frank R. | Expérience générale |
Évaluation :

I was comfortable knowing that my unit was temperature controlled and was very secure.

robert w. | Expérience générale |
Évaluation :

Uhaul was very accommodating and a big help to our moving.

LISA B. | Expérience générale |
Évaluation :

No comment

Jerome W. | Premières impressions |
Évaluation :

Agent was thorough, helpful, and friendly.:

David M. | Expérience générale |
Évaluation :

Elevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.

Backriver C. | Premières impressions |
Évaluation :

Everyone was very helpful!

Michelle L. | Premières impressions |
Évaluation :

The customer service was excellent. Great experience!!

Jennifer T. | Expérience générale |
Évaluation :

I love Erica

Deborah H. | Premières impressions |
Évaluation :

Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions

Michael B. | Premières impressions |
Évaluation :

Best U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.

Gerard N. | Premières impressions |
Évaluation :

The employees were just so proficient and helpful in making sure I understood everything.

becky r. | Premières impressions |
Évaluation :

The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!

mark w. | Premières impressions |
Évaluation :

I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????

marion c. | Premières impressions |
Évaluation :

Fantastic

stephen o. | Premières impressions |
Évaluation :

THANK YOU FOR EVERYTHING.

John S. | Expérience générale |
Évaluation :

Great facility - no issues at all - would recommend highly.

John S. | Premières impressions |
Évaluation :

Tom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John

Gerald T. | Premières impressions |
Évaluation :

Tom is professional, courteous and very helpful. He is a great ambassador for the brand.

Timothy A. | Premières impressions |
Évaluation :

such nice people and they do things well!

CATHERINE F. | Expérience générale |
Évaluation :

I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.

Francisco A. | Expérience générale |
Évaluation :

Good job Uhaul stuff.

june j. | Expérience générale |
Évaluation :

Thanks!

Ruth L. | Réservation |
Évaluation :

Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!

steven s. | Expérience générale |
Évaluation :

U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.

robert m. | Expérience générale |
Évaluation :

Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me

michelle r. | Expérience générale |
Évaluation :

Great experience!

Joyann L. | Réservation |
Évaluation :

It very busy place

kerry a. | Réservation |
Évaluation :

prompt service and very professional!

JOHN S. | Expérience générale |
Évaluation :

Friendly people. Can get very busy at times.

Sara W. | Expérience générale |
Évaluation :

Need more organization on booking are storege.

SALLY S. | Expérience générale |
Évaluation :

A big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.

Non reviews have been submitted for this location.

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