Customer Reviews for U-Haul Moving & Storage of Willowbrook

4 945 évaluations

9411 FM 1960 W   Houston, TX 77070

(281) 890-2141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 890-2141

9411 FM 1960 W
Houston, TX 77070

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Pickup was quick and easy, and the return was even easier. Friendly and helpful staff. Professional hookup was much appreciated. Outstanding rental experience.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
1

The two employees working at the counter on this day did not look up or even acknowledge that I was standing right in front of them. The continued to talk to each other until I spoke up and said can I rent something. The slender man acts as if he hates his job!

elridge D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris A. 
Évaluation :
5

Excellent service à la clientèle.

JOSEPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent C. 
Évaluation :
5

Only negative was that 1 bag of blankets, while the looked clean, were infused with dirt/dust. Literally dust clouds when we attempted to shake them out. Fortunately we were not moving fabric based furniture otherwise we could not have used them. As it is we have a fine layer of grime/dust on all the wooden tables we moved that will now have to be gently cleaned.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

I wish the communication was there when they closed the storage gate at 7pm

DeLayeshia G.  |  Premières impressions 
Évaluation :
5

Get the brakes done they're squealing

DEVEREK W. 
Évaluation :
4

Truck was clean and A/C was great. Lousy gas mileage but expected. Was overcharged on return of truck and I failed to get a printed receipt of the return. Called after noticing extra charge to my credit card after a couple of days and they agreed mistake was made and refund would be issued but would take about 5 days to show on my credit card statement. . Week later called again for refund and was told would be refunded. Another week later after still no refund, returned to U-Haul office and Kasey the manager immediately processed the refund, apologized for the error and the refund posted to my account the next day

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lora P. 
Évaluation :
4

Climate control temps seem pretty warm but everything is ok

ALESHA K.  |  Premières impressions 
Évaluation :
5

Thank you Your employees are the best. I'll be back

MITCH H.  |  Expérience générale 
Évaluation :
5

U-Haul employees were very nice and friendly I thank you all very much. GOD BLESS YOU ALL.

ALFRED S.  |  Expérience générale 
Évaluation :
5

All good!

Adam W. 
Évaluation :
5

The crews they were very nice and quickly respond! keep up with the good work. Camion

Van K. 
Évaluation :
5

Great cistomer Serv.

alfred J. 
Évaluation :
4

Customer service is great but Uhaul is a big enough company they should have a system in place where the items people try to rent are accounted for or an automatic email or notification is sent saying if something isn't available. With how digitized everything is this should be more than possible. Also, I had to call uhaul the night before my early AM pickup because I never received the promise call only to find out They not only didn't have a truck if the size I needed available, but I had to travel to a further location to get the smaller truck. When I asked why I hadn't been told sooner they said they hadn't gotten to my reservation yet. Again, the company is big enough they should have a system in place where the computer helps the employees teach which reservations need to be handled next so it goes by pick up time rather than whatever system they are currently using.

Amber G. 
Évaluation :
5

Nothing everything worked smoothly.

Jose M. 
Évaluation :
2

There were 3 people in line ahead of me and it took more than 30 minutes to process the three transactions. Unacceptably slow and laborious process.

Tom D. 
Évaluation :
5

The guy working was outstanding.

John H. 
Évaluation :
5

The guy that helped me was helpful pleasant and got me in and out fast. If everyone was like him days would be alot smoother.

Vincent F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna L. 
Évaluation :
3

Wasn't provided the right information for the unit, there was nothing to help with the move such as a cart or something down the long hallway,paid more than expected, confusion at the front desk with the employee she wasn't very helpful etc.....

LINDA S. 
Évaluation :
2

A/C was inadequate for the the storage facility and was faulty. Was not able to access inside storage after office hours even though posted access time was to 10:00pm

Benjamin F.  |  Expérience générale 
Évaluation :
5

Although I had a mishap Stacey, the manager, really came through and resolved the issue.

Dominique R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie K. 
Évaluation :
4

Get the ac fix in the truck nothing worst than driving a hot van in 100 degree weather. Other than that everything was fine

Renny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

easy check in check out

THANH N. 
Évaluation :
5

easy and well taken care of

THANH N. 
Évaluation :
1

Don't cheat customers over fuel reading.

Marisela A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martone W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeRonica H. 
Évaluation :
5

Very good customer service

WAYNE B. 
Évaluation :
1

Uhaul gave me a Faulty Truck that broke down and wouldn't start. i call Customer Service and I waited for 2 hours to speak to Rep Uhaul Staff made me transfer all my items to another Truck. I wouldn't be using Uhaul again.

Ibrahim A. 
Évaluation :
4

When delivering after-hours, the location parking lot is dark. Leaving a light on in parking lot as a courtesy to night drop offs is suggested.

isabelle M. 
Évaluation :
4

It was not the original location I chose to rent the trailer from. It was further from my home.

William M. 
Évaluation :
5

Great Customer service

daninett k D. 
Évaluation :
3

Truck needs to be de-commissioned. A/C doesn't work Engine stalled in stop and go traffic Cant hit o/d so redlines at 50mph (even toggling the o/d override switch Reverse doesn't work after driving on hwy, have to power cycle truck to catch reverse 1/10 do not recommend

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda a.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
1

Customer service, I've use multiple U-Hauls. Easy, straight forward & simple these people sucked made my fiancé first time a terrible experience.

Caleb G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

This was a mess! We initially ordered ten boxes because we were told it was better to have too many than not enough. We ended up only needing seven. Supposedly, it was an easy process to return the boxes we didn't need. This could not have been more wrong! Somehow the identification numbers for the boxes was wrong, and it kept showing that only three boxes arrived to the facility in Texas. My wife spoke to multiple people, spending hours on the phone. She was told someone would call her back each time and this never happened. So she would have to call back, get transferred around and spend more time on the phone. Again she was told that when they got the issue fixed they would call back.. Never heard from them. Finally, she called them on July 16th as we were en route to our new location. She asked if all our boxes were there and received a very abrupt answer that yes they were all there and accounted for. It was like we were bothering them. We wouldn't have called back if we had gotten the call we were promised. We advised them that the reason we were checking was because our movers were going to be there at 9 AM on the 17th and we needed to confirm the boxes were ready. They assured us they were ready. Our movers arrived at 9AM on the 17th only to be told that the boxes were not ready. Oh and they only had one trailer for them to use! As a result, they did not arrive to our home with the first set of boxes until nearly noon. It was a giant cluster. To top it off, I got a text from the local facility asking about my experience. I outlined all these issues in the text, asked for some of my money to be returned and for someone to contact me. That has been nearly 24 hours ago and I have still not heard back. I spent thousands of dollars with Uhaul and cannot believe the level of incompetence and disrespect.

Heather M. 
Évaluation :
5

YAZMYN Was fantastic! Very professional and excellent customer service! Thanks so much for an easy process!

Brandi P. 
Évaluation :
5

Professional and friendly service, Stall provided excellent advice and service.

MARVIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo B. 
Évaluation :
5

This location was very nice. The van I rented was clean and looked good. Overall a good experience.

Eric C. 
Évaluation :
5

Nothing.

MARVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

The personnel would be more trained. I found the parked truck difficultly.

Metin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sami D. 
Évaluation :
3

I was very disappointed the reservations made online aren't honored due to a “1st come/1st serve” policy Uhaul have. I booked 2 appliance dollies, but none were available once I arrived on a Saturday which is their busiest day. Casey (GM) was cool enough to listen as I expressed my dissatisfaction. Unfortunately, the movers scratched my front load washer really bad because the regular dolly's handle fell apart which is why I needed the appropriate size dolly along with better equipment. Will I use Uhaul again, unfortunately yes because they are everywhere & the prices are reasonable. Uhaul, please do better. 1 very pissed off customer. URGH!!! PS I had to wait some time in line because there was only 1 rep working on their busiest day which is awful. Another URGH!!!!

Bernice B. 
Évaluation :
2

Make your after hours truck pick up instructions clearer. It was so confusing and i was late to our move with our moving team waiting.

Heidi H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
4

I had called the store directly each time I was put on hold for over 10 minutes had to make a reservation online called the store again to confirm and it went to your on-site call center was not very happy with the customer service at the store

FABIAN R. 
Évaluation :
1

Clean trucks and put fuel in the trucks you can have Mr.Gab to call me

Thriston W. 
Évaluation :
4

The App to check out and check in was not working and was hassle

VANDA G. 
Évaluation :
5

Excellent service à la clientèle

Tim H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY M. 
Évaluation :
4

Great staff and Management

Andrew M.  |  Expérience générale 
Évaluation :
5

staff are very friendly and listen to you And helping anything you need

alberto b.  |  Premières impressions 
Évaluation :
5

Just keep up the good job

GUY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO A. 
Évaluation :
5

Service is great as is..

JIMMIE W. 
Évaluation :
1

Im disputing your changes. You are all very aware since no cares. Heartless money theives in my opinion now so if you wont work with me then i wont work with you and ill leave horrible feedback and reviews online. For you as a company and all the locations, movers and so on that have not cared at all and see me as only a reservation number. No one can explain the charges to me or care to help and so i have tried to be nice and now since you are not nice, neither am I. Balls in your court on if want to make this right. Im on hold for the 5tb time today with your company so how do you want to proceed!?? Feel free to call!!!! 214-538-6653

Daryl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynold A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Excellent service à la clientèle

kelli j.  |  Expérience générale 
Évaluation :
3

On a counter pick up, you still have to use their app. I had to go back to get the equipment I rented. I am still waiting for my receipt. I was told I would have it in 10 minutes. That was 24 hours ago. Clearly you have my email address or I would not have received this email.

sallie B. 
Évaluation :
5

The personnel was friendly and very helpful

Ken H. 
Évaluation :
5

Excellent service à la clientèle

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalied K. 
Évaluation :
5

Air conditioning quit 3 hours into a 12 hour trip. Very hot drive.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Continue to do as they do

Kelvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kierra A. 
Évaluation :
4

Need more time to access storage.

Michelle J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
1

Trailer that I reserved was not there, I had to go pick up at another location because it was turned in at the wrong location. So they set me up at the other location pick up but return back to original 1st location. When I returned it they were going to charge $250~ for me returning it to the place where i was originally supposed to return it where I was told to return it to. The other location screwed something up idk. I was to tired to argue I just wanted to get it over with. Trailer was good and service was nice but just had me running around wasting time and gas. Just need to get that in order.

Samuel S. 
Évaluation :
5

Friendly and professional

ADAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred F. 
Évaluation :
5

Everything went great with the car dolly I used, it worked perfectly... Charles Guillott

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENIEDEL C. 
Évaluation :
4

convenient location, associates were friendly

TIM M. 
Évaluation :
5

Nothing. It was excellent service! Just sucks that I went 50 mins over my return time and got charged a 2nd day but hey, rules are rules!

David M. 
Évaluation :
5

It was an easy transaction from getting the truck to dropping it off just like I like it in and out. Thanks U haul

Idalyda Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca F. 
Évaluation :
1

I told them I moved out and took my lock off over a year ago and they never stopped charging me. Had to cancel a card and call my bank to make sure uhaul is not allowed to charge me ever again.

Thomas J.  |  Expérience générale 
Évaluation :
5

I needed storage and two trucks. Uhaul helped my family a lot . The staff was super helpful and got me out in a timely manner . Because of the size truck I had which was the biggest they offered me a free storage which came very useful !

BRITTNI G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar L.  |  Premières impressions 
Évaluation :
1

Customer service is poor

Nicole W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda w.  |  Expérience générale 
Évaluation :
3

Our unit had the lock cut and furniture items stolen . Nothing was done about this. Then I canceled the until by phone ,leaving me to believe he followed through with his job. I got billed twice since the unit was canceled.. I am requesting 2 months at least are refunded.

Wendy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Concepcion H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBNESHA P.  |  Premières impressions 
Évaluation :
3

Access was problematic: building access was rarely working as stated.

Allan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE F.  |  Expérience générale 
Évaluation :
5

Jazmyne Hill was very helpful and very professional

Arthur H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEVONTA S.  |  Premières impressions 
Évaluation :
5

I love you all

ALFRED S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jayla L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRICK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etheridge C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ernay w.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff

kelli j.  |  Premières impressions 
Évaluation :
5

Very accommodating & friendly staff every time we had to go to the office. Facility is secure and clean.

Sandra J.  |  Expérience générale 
Évaluation :
1

All of my belongings were stolen and nothing was done about it

Jacob W.  |  Expérience générale 
Évaluation :
5

Everyone at this location was always friendly and very helpful.

MARY CELESTE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etheridge C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F.  |  Online Move In 
Évaluation :
5

Very helpful staff that was on duty on the date I came in the facility.

STEPHAN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W.  |  Premières impressions 
Évaluation :
2

I completed online check-in so that I could access my unit outside of business hours. However, when I arrived, the main building door was locked so I had to wait for somebody to arrive and unlock it for me. Don't offer unit access outside of normal business hours if you're just going to keep the doors locked until after the office opens anyway.

Kristen S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arneishia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K.  |  Expérience générale 
Évaluation :
2

Made reservations on line but when went to facility the unit had furniture and equipment. Had to get a different type of unit with gravel ground. Concern about break ins.

Concepcion H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIS L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA F.  |  Premières impressions 
Évaluation :
5

Thank you at the time in need.

Sherrill D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus S.  |  Premières impressions 
Évaluation :
2

the code i rececived didnt work properly to enter the facility or gate i had to keep walking from the storage area to the front office to get a code and also my storage suppose tobe climate control it was hot in there

Ciare Z.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monaei b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumnima K.  |  Expérience générale 
Évaluation :
5

The young gentlemen Deandre was knowledgeable. They are all very responsible and was helpful thru the whole process of obtaining my unit.

Genie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R.  |  Premières impressions 
Évaluation :
5

My customer service rep Laticia was awesome!!!

daveta l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha E.  |  Online Move In 
Évaluation :
2

Glad to leave. Didn't have access to the unit unless someone in the office opened it. And only after they attended to other customers first.

Terrance D.  |  Expérience générale 
Évaluation :
3

Short staffed. Long wait but got it done.

Umeko I.  |  Premières impressions 
Évaluation :
5

Thanks from mrs. Ward

Patricia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arneishia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aleksander V.  |  Premières impressions 
Évaluation :
5

Guys in the office were very helpful and efficient. The place was fully staffed and busy and

KENNETH H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beautiful M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUETA M.  |  Expérience générale 
Évaluation :
5

Thank you for all the help with our moving and storage. Great staff, great customer service! We'll be back for our future needs.

Rani F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnny C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allean W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tennille p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar H.  |  Expérience générale 
Évaluation :
5

I love you all Keep up the good work.

Alfred s.  |  Expérience générale 
Évaluation :
1

To start, I called to make the reservation everything was good there, when I went to pick up the truck was horrible, I dont know what kind of people you guys hires, I have been in United States for about one year, and the worst experience I have had with a company. As soon as I arrived to the store to pick up the truck, the system was completely down. Then they checked my reservation and told me they didn't have the dolly furniture and don't have pads; when I made the reservation I have chosen a different place but the lady on the phone told me this place had everything I need; They didn't have nothing there. I was very upset and the Manager JOHN PENA, are you guys sure he can be a manager, he didnt even approach to me to resolve my problem, he just ignored me, you can verify this information with the CCTV system. They didnt bring the truck to me, I had to go out and find the truck by myself, the truck was not clean, the gas it was just in a quarter of tank, this is HOUSTON the distances here are big so I had to stop of the middle of the trip to put gas, then when I checked the storage unit, I have requested to be on 77095 not to the south of the city, So I have to call customer service to fix this problem, at the end it was fixed but I had to deal with a lot of stress because of you. I wont recommend anything from you, or use your services anymore. And please you need to fire this guy John Pena it was not respectful with nothing, how is it possible to have a manager that was not resolving the situations in the store and keep ignoring me all the time? That what you really want for your services?

James A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monaei b.  |  Premières impressions 
Évaluation :
4

Clean facility - plenty of space to move around.

Allan H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRYSTAL B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mirian C.  |  Online Move In 
Évaluation :
5

GREAT

Roland H.  |  Premières impressions 
Évaluation :
5

Friendly staff. Fast service.

Anita M.  |  Premières impressions 
Évaluation :
5

They did a great job!!

Johnny B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred s.  |  Premières impressions 
Évaluation :
1

The lady manager was very rude to me. And when I want back to give back my keys she didn't record it on the computer. I was changed $180 for what I don't know about. That lady manager in this store need to be fired. She is very very unprofessional.

Stella O.  |  Expérience générale 
Évaluation :
5

Exelente atención la señorita Torrez fue muy amable y me atendio muy bien y el servicio que rente muy seguro gracias

miriam g.  |  Expérience générale 
Évaluation :
5

Best Customer Service ever!!

Christina P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BONNIE F.  |  Premières impressions 
Évaluation :
5

Leticia and her staff were extremely helpful and made the move in fast and stress free. Would definitely recommend them to others.

debra m.  |  Premières impressions 
Évaluation :
5

First time renting from U-Haul and didn't know what to expect but Leticia was super helpful in explaining everything and showing me the different size storage units. Also loved the fact that office and units were clean. I 100 % recommend this location for your storage needs!!

Angela G.  |  Premières impressions 
Évaluation :
2

I was with this storage company for 3 year paid monthly . They went in my storage without my consent change the lock  left no key . My son had to break the lock  . The company change hands so much you don't know how is responsible . For any problems, just glad it's over. And they still owe me money. So can you check on that ... Merci.

dolores a.  |  Expérience générale 
Évaluation :
5

Leticia was phenomenal! She helped me every step of the way and took the time to explain details without making me feel like an idiot. She knew moving could be stressful and made this portion the easiest thing i have dealt with by far. Previous experiences had me skeptical but still chose to go with the national brand and so glad i did, she restored my faith that people genuinely want to help others. Especially this close to the holidays. She definitely made my day and couldn't be happier to recommend this place to others just for the outstanding customer service!

Aimee L.  |  Premières impressions 
Évaluation :
4

I have two units and needed a third for short term. I was pleased to see some improvements to the property. The young man who assisted me was very courteous and helpful. The newly rented unit was clean.

BEVERLY B.  |  Premières impressions 
Évaluation :
1

We rented what they called a Climate Controlled 10x10 storage room for $140 per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost $82 per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.

Karl K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob K.  |  Expérience générale 
Évaluation :
5

The young man that helped me with my storage unit was a blessing.

Shunquita S.  |  Premières impressions 
Évaluation :
4

Very good storage experience, the only problem was the cost was higher than the other competition.

Derek W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERLAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamart C.  |  Expérience générale 
Évaluation :
4

I had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.

catherine s.  |  Expérience générale 
Évaluation :
4

Difficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!

Richard K.  |  Expérience générale 
Évaluation :
4

My unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn't seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn't longer.

Lenord J.  |  Expérience générale 
Évaluation :
2

I was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.

Mike W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audrey j.  |  Premières impressions 
Évaluation :
5

Krista and staff where very helpful .

Brandon A.  |  Expérience générale 
Évaluation :
2

The place was infestdd with rats they chew up all my stuff

Samantha r.  |  Expérience générale 
Évaluation :
5

Thanks

BENNIE L S.  |  Expérience générale 
Évaluation :
5

Thank you U-Haul.

ANGELA W.  |  Expérience générale 
Évaluation :
1

Your marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn't like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I've ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity

parker w.  |  Expérience générale 
Évaluation :
2

The storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling

Diona R.  |  Premières impressions 
Évaluation :
2

room was not ready when I arrived

Russell T.  |  Premières impressions 
Évaluation :
2

None of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on

Diona R.  |  Premières impressions 
Évaluation :
4

The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

joseph m.  |  Expérience générale 
Évaluation :
2

I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

ANTHONY S.  |  Expérience générale 
Évaluation :
3

I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

JERMAINE B.  |  Expérience générale 
Évaluation :