Customer Reviews for U-Haul Moving & Storage of Willowbrook

Évaluation :

1

To start, I called to make the reservation everything was good there, when I went to pick up the truck was horrible, I dont know what kind of people you guys hires, I have been in United States for about one year, and the worst experience I have had with a company. As soon as I arrived to the store to pick up the truck, the system was completely down. Then they checked my reservation and told me they didn't have the dolly furniture and don't have pads; when I made the reservation I have chosen a different place but the lady on the phone told me this place had everything I need; They didn't have nothing there. I was very upset and the Manager JOHN PENA, are you guys sure he can be a manager, he didnt even approach to me to resolve my problem, he just ignored me, you can verify this information with the CCTV system. They didnt bring the truck to me, I had to go out and find the truck by myself, the truck was not clean, the gas it was just in a quarter of tank, this is HOUSTON the distances here are big so I had to stop of the middle of the trip to put gas, then when I checked the storage unit, I have requested to be on 77095 not to the south of the city, So I have to call customer service to fix this problem, at the end it was fixed but I had to deal with a lot of stress because of you. I wont recommend anything from you, or use your services anymore. And please you need to fire this guy John Pena it was not respectful with nothing, how is it possible to have a manager that was not resolving the situations in the store and keep ignoring me all the time? That what you really want for your services?

Évaluation :

3

Very expensive your mileage charges unexceptable. About approximately four hours rental?

Évaluation :

5

Was very quick and easy and the employees were nice..

Évaluation :

5

Leticia was awesome

Évaluation :

3

Not have people drive all over the city the day of their pick up even when they reserved a uhaul weeks prior

Évaluation :

5

Mans at the front desk did a great job of helping us out in a pinch. Original tow dolly was defective and they had replacements on hand which made it possible to swap for another without driving around. Would have been nice to deal with a human being upon return but the website was pretty easy to navigate.

Évaluation :

4

Aucun

Évaluation :

1

C.S. was absolutely disheartening. I have always rented from this location. I'm not sure I will anymore.

Évaluation :

5

Service rapide et convivial. Will definitely use again in the future.

Évaluation :

5

Nothing. The young men that work there are refreshingly easy to work with. Great team!

Évaluation :

5

Uhaul online get there shit together. If I resevre a equipment online I expect to have it that day and the location I pick. All uhaul has to say is Im sorry but you can drive 20 miles round trip to get one. No discount offered. Yet they will charge the person that didint return the equipment an extra day. The person that made the reservation get screwed. This is my second time this happens to me in 4 month. Will NEVER use uhaul again!!!!!!

Évaluation :

5

Everybody's very kind thanks

Évaluation :

5

prettyfacesr123@gmail.com thank you guys ♥️♥️♥️♥️ 7133716036

Évaluation :

5

Really good customer service

Évaluation :

4

Offer complete relocating service

Évaluation :

5

Lower cost of mileage.

Évaluation :

5

The management team at this location is awesome. Leticia does a great job at providing exceptional customer service!!

Évaluation :

2

Not enough reps to help didn't even pick up my order I paid for because got tired of waiting

Évaluation :

5

The guy who helped me and returned was wonderful. I did not get his name but he was courteous and helpful. Super Guy

Évaluation :

4

Having your fleet of vehicle serviced. Our unit was pulling to one side when you brake. Unit drove roughly ....

Évaluation :

5

Counter service was conducted in a professional manner and service was without delay time was not wasted

Évaluation :

4

Clean facility - plenty of space to move around.

Évaluation :

3

Better customer service. Employees doesn't greet or acknowledge the customers

Évaluation :

5

I. Rent from this location every week. The General Manager Leticia is a great to work in my rentals She goes far and beyond to give me great customer satisfaction!!!

Évaluation :

4

Need more help at this location service very slow

Évaluation :

1

I was overcharged and extra mileage was added to my trip when I checked it back in the man drove off in the truck very unprofessional and commits fraud I will never use this location again

Évaluation :

4

Keep the current manager. We rent frequently from this location,and have been through many managers, this woman not only very personable she's also very organized. Please keep her at this location

Évaluation :

5

Fast and friendly staff.

Évaluation :

4

I am yet to receive my final receipt. I was told that it would be emailed to me but it has not been received.

Évaluation :

1

Within an hour of renting the equipment I brought it back saying it wouldn't work requesting to exchange it for a different one they refused and said I could rent another one but I would have to pay for the first rental thought that was ridiculous. So I paid for a piece of equipment that was unusual for me and went to someplace else to rent.

Évaluation :

5

Keep up the good work! Thanks!!

Évaluation :

5

They were friendly and efficient.

Évaluation :

2

Customer service was horrible. The experienced rep was annoyed that people were asking questions, didn't send the proper link to login and had us waiting at least 20 minutes while helping someone else get propane. The new rep was very polite and apologetic because he did not know anything. If he worked at a different location, I would go back to work with him.

Évaluation :

3

After we gave our card to pay for the rental, our card was compromised and used in south Texas at a Uhaul Walmart. This was very disappointing. Don't think we'll use your location again.

Évaluation :

5

All professional and timely

Évaluation :

3

The location was ok it could use better customer service, I spoke to a lady who was nice and had great customer service today but the day I got the truck the guys in there didn't have much communication skills. Yesterday after dropping the truck off I was put on hold for a long time trying to get info about the paper work that I still haven't received. Also the truck I drove definitely needed an oil change. Other than that the overall service was ok.

Évaluation :

2

Staff was rude and didn't have our selected vehicle after we made a reservation for a specific vehicle

Évaluation :

1

Y'all doubled charged me for that bullshit broke down ass TRUCK & I want my 89 dollars BACK or I will sue y'all !

Évaluation :

5

More desk support

Évaluation :

4

I am a regular customer to rented a 6' x 12' open trailer and this is my second times had experiencing problems with hydraulic brake on trailers reaction when my vehicle stop at stop sign or traffic lights intersection. The hydraulic brake shucking very hard front to back very times? The first time I notice it after I left from Uhaul facilities something not right with this trailer I told an associate? I return the trailer back and associate exchange with another trailer. Yesterday I rented another trailer and notices that this trailer has the same problems with hydraulic systems and Uhaul needs to step in and do some adjustment with this problems....I wouldn't recommended to someone looking to rent a 6' x 12' open trailer. Camion

Évaluation :

5

Move went smoothly and ontime

Évaluation :

5

GREAT

Évaluation :

3

Not charge someone for equipment that comes with the vehicle

Évaluation :

5

Friendly staff. Fast service.

Évaluation :

5

They did a great job!!

Évaluation :

5

Everything was convince , I was able to use a lock on the truck that was very convince for when I was stopping by the store !

Évaluation :

4

Due to the sever weather, I didn't go inside and meet any staff because it was closed. The location was very convenient and close to my new location. I did have some trouble locating gasoline due to the weather again and it seems there was a shortage that day and was forced to fill the truck up with Super Unleaded Gasoline at 269 $a gallon.

Évaluation :

1

The lady manager was very rude to me. And when I want back to give back my keys she didn't record it on the computer. I was changed 180 $for what I don't know about. That lady manager in this store need to be fired. She is very very unprofessional.

Évaluation :

5

Exelente atención la señorita Torrez fue muy amable y me atendio muy bien y el servicio que rente muy seguro gracias

Évaluation :

3

Got overcharged for extra fuel I didn't use. Not right.

Évaluation :

5

Leticia was very nice and extremely helpful

Évaluation :

4

Rented from here before and was flawless. Weekend crew sucks and leaves the staff that comes in Monday so much to do is why I can't give a perfect rating. Your Monday crew was top notch and assisted me as soon as possible as they were dealing with people not doing their job over the weekend. If schedule stays the same I would make a point to rent a vehicle on a Monday.

Évaluation :

4

Make sure it well supplied with all moving necessities.

Évaluation :

3

The 26' van I rented had a bad oil leak. When I started the van the oil light came on almost immediately. When I complained, the attendant mentioned he'd filled the oil, then put two quarts of oil in it. Once the engine was hot, the leaking oil dripped onto the exhaust manifold, and oil smoke would fill the cab when the van was stopped. The steering was sloppy, and notchy and if driven above 60 mph, the van tended to wander around the road. In general, the van was unpleasant to drive, and unsafe for a less experienced driver than myself, to drive; I've driven tractor trailers. Had I not been in a time crunch, I would have taken the van back and asked for another. However, it took more than 45-minutes to check out and I decided I couldn't spare the time.

Évaluation :

1

Reserved a pickup truck. They didn't have one. Had to rent something else. Long slow line. Waited 40 minutes. Cashier wasn't wearing a mask. Vehicle steering wheel shook like crazy like it had a flat but didn't.

Évaluation :

2

The waiting was too long in ordering and returning the truck and they charged me with wrong protection coverage.

Évaluation :

3

Would have preferred to answer most of mobile checkout questions before pick up. Would prefer online tutorials on how to use ramp. Truck was very old.

Évaluation :

3

- Make sure truck is in good condition

Évaluation :

2

They rep that checked me out was very dry and no help for my first experience. Didn't explain much. Next customer in line got the VIP treatment I only knew because I had to keep going in to ask questions

Évaluation :

4

Only problem I had picking up truck was that another truck was parked too close to the drivers side that I had to crawl in from the passenger side. And being 62, overweight and bad knee's I was not happy about that. Need to make sure trucks are accessible before renting them out.

Évaluation :

1

My complaint has to do with the national reservation center that took my reservation for a 24/7 contactless pickup. I was confirmed at a location and was assured the truck would be there and the pickup instructions sent upon arrival. Arrived on time at 8 am to learn that the location I was booked at was not a 24/7 contactless location. After having to dial back into customer service five times I was finally able to get to someone that cared. Unfortunately, I had to go to another location and lost 1,5 hours moving time. The new location was fine, the 24/7 contactless pickup needs work.

Évaluation :

5

Best Customer Service ever!!

Évaluation :

5

Leticia and her staff were extremely helpful and made the move in fast and stress free. Would definitely recommend them to others.

Évaluation :

5

First time renting from U-Haul and didn't know what to expect but Leticia was super helpful in explaining everything and showing me the different size storage units. Also loved the fact that office and units were clean. I 100 % recommend this location for your storage needs!!

Évaluation :

2

I was with this storage company for 3 year paid monthly . They went in my storage without my consent change the lock  left no key . My son had to break the lock  . The company change hands so much you don't know how is responsible . For any problems, just glad it's over. And they still owe me money. So can you check on that ... Merci.

Évaluation :

5

Leticia was phenomenal! She helped me every step of the way and took the time to explain details without making me feel like an idiot. She knew moving could be stressful and made this portion the easiest thing i have dealt with by far. Previous experiences had me skeptical but still chose to go with the national brand and so glad i did, she restored my faith that people genuinely want to help others. Especially this close to the holidays. She definitely made my day and couldn't be happier to recommend this place to others just for the outstanding customer service!

Évaluation :

4

I have two units and needed a third for short term. I was pleased to see some improvements to the property. The young man who assisted me was very courteous and helpful. The newly rented unit was clean.

Évaluation :

1

We rented what they called a Climate Controlled 10x10 storage room for 140 $per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost 82 $per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.

Évaluation :

5

The young man that helped me with my storage unit was a blessing.

Évaluation :

4

Very good storage experience, the only problem was the cost was higher than the other competition.

Évaluation :

4

I had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.

Évaluation :

4

Difficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!

Évaluation :

4

My unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn't seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn't longer.

Évaluation :

2

I was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.

Évaluation :

5

Krista and staff where very helpful .

Évaluation :

2

The place was infestdd with rats they chew up all my stuff

Évaluation :

5

Thanks

Évaluation :

5

Thank you U-Haul.

Évaluation :

1

Your marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn't like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I've ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity

Évaluation :

2

The storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling

Évaluation :

2

room was not ready when I arrived

Évaluation :

2

None of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on

Évaluation :

4

The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

Évaluation :

2

I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

Évaluation :

3

I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

Évaluation :

5

very good customer service. was patience and took his time with us and explained everything detail to detail...

Évaluation :

5

The Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.

Évaluation :

5

Great customer service representatives... very pleasant and knowledgeable...

Évaluation :

5

Great Customer Service

Évaluation :

2

N/a

Évaluation :

1

This particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I'll not use U-Haul again

Évaluation :

2

No A/C, no lights at the storage area.

Évaluation :

2

Old Very old storage units

Évaluation :

5

Helped reserve unit very easy.

Évaluation :

1

My recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.

Évaluation :

1

Service was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.

Évaluation :

4

Customer Service was on point.

Évaluation :

5

Everyone at this location was so friendly and helpful!!!! Would definitely recommend!!!

Évaluation :

4

Merci.

Évaluation :

1

In the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.

Évaluation :

1

They lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help

Évaluation :

5

Excellent service staff was extremely helpful and nice.

Évaluation :

5

I rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!

Évaluation :

5

Ms. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.

Évaluation :

4

Good service

Évaluation :

2

I decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.

Évaluation :

2

First off the prices are so high. The AC didn't work in our building but instead of fixing it it was always an excuse saying that people weren't shutting the door properly. Staff very unfriendly and t

Évaluation :

2

Never received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.

Évaluation :

1

Came to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.

Évaluation :

4

Phone etiquette could use some improvement, but otherwise the facility was fine

Évaluation :

1

My storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site

Évaluation :

5

Helpful staff

Évaluation :

5

Staff was very helpful and made a very stressful time a bit easier to handle.

Évaluation :

5

The representative was very helpful even with the constant flow of customers they had, very satisfied.

Évaluation :

1

They are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can't even count on my fingers, how many times.

Évaluation :

1

I was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.

Évaluation :

5

8

Évaluation :

5

I had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.

Évaluation :

5

Customer service was amazing! They were extremely helpful.

Évaluation :

1

Too many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.

Évaluation :

5

My reservation and future correspondence was made via phone.

Évaluation :

1

Muy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.

Évaluation :

1

From the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst

Évaluation :

5

Outstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)

Évaluation :

2

It's to hard to get inside your storage....

Évaluation :

1

We waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!

Évaluation :

5

I wished you all had more climate control units when I needed one. But over all satisfied

Évaluation :

3

Aucun

Évaluation :

5

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