Évaluations des clients U-Haul Moving & Storage of Wilmington
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Wilmington
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Holly J. le
The online check out of the vehicle was not working. I made sure my location services were turned on, but the website still said it could not determine my location. Luckily, I was there during business hours. You can’t really offer 24/7 service with a faulty website.
Joanne S. le
Nothing. Outstanding and professional service.
Jonathan J. le
Lower the cost per mile
younes E. le
Get a high tech machines for credit card , other than that the people are great to deal with , fast place , keep up the good work guys. Highly recommend it .
Kevin M. le
Staff very friendly and helpful
Roy B. le
Very helpful with new technologies
Maura B. le
The man who checked us in at drop-off on 9/1/2019) went above & beyond .It was after hours and I expected to use the app but he was still onsite and worked to make my drop-off quick & easy and even arranged to recycle our excess boxes.
Walter F. le
Neat and orderly facility. Professional and courteous, Nice friendly people.
Laura N. le
Nothing ??
Laura S. le
Short waits and friendly people. The truck was in excellent condition. Thank you!
Nancy P. le
It was a very busy Sunday and only one staff member was available. We left the property 40 minutes after our scheduled pick up time. That said, the staff person was excellent.
Joseph C. le
Return van on time 10am time Supposed to be 11, Not checked until 230 forced me to pay for extra day, 4 phone calls later no results, trip to that location finally resolved, Not an easy experience
Armand B. le
Quick in and out time
Gregory C. le
After the initial mix up with the on-line reservation, this location and the manager did an excellent job to make sure my experience was positive. Thank you.
brent M. le
The manager at this location, Adrian, seems like a sharp guy.
John Z. le
Brand-new, spotless truck (906 miles!), courteous and expert service from Adrian, quick and easy check-in process, and I was on my way in minutes. Return was similarly quick and easy. I defy any outfit to better than that! Most highly recommended.
stanislav A. le
Nothing short of moving closer to a major highway can fix it...
zoe M. le
Renting from Uhaul made our moving experience a nightmare overall. After having Uhaul change our reservation time four days before our scheduled move in, we had to rearrange our entire plan for moving apartments. Then, when we went to pick up the truck at our scheduled time, mobile check in was not functioning at this site as advertised. We had to call Uhaul customer service and stay on hold for almost 2 hours, only to be told that there was nothing they could do for us until the Wilmington office opened the next morning. Due to all of these errors on the part of Uhaul, we were unable to pick up our truck until 12 hours reservation but were still expected to return it at the scheduled return time. I’m genuinely disappointed that I was required to pay for my services at all after Uhaul caused such a fiasco with our move in. Will never use this company again.
Timothy O. le
Improve how workers follow company guidelines for return of vehicles. UHaul workers should complete vehicle return with customers during regular business hours. This did not occur causing an overcharge to final bill. Carelessness causing unnecessary time waste and hassle on customer's end.
Aaron O. le
Friendly staff and no wait time
Thomas G. le
Great overall experience. Good Work!!
Daniel D. le
I only picked in Wilmington after my reserved trailer in Lynn Ma was discovered to not have working lights. I was then promised a trailer in Salem Ma only to get ther and they not have one, after consulting area calendars, Salem reserved me a trailer in Saugus Ma. When I got there, I bet you can guess, yup, no trailers. Then I called corporate who found me the one in wilmington. This took 7 hours of me driving all over the county, a tank of gas, and a total destruction of my tightly planned schedule.
Gary C. le
Absolutely nothing, the GM and customer service was outstanding!!
Christian B. le
The location was well staffed and had lots of equipment & trucks. Unfortunately my 10 ft truck I needed I had to wait an hour for. A bit frustrating and probably the returners fault but have to take a few stars off nonetheless. The manager was nice about it and gave me a partial refund and free pads + dollys which I did appreciate.
Susan C. le
Upgrade your computer system. It’s slow, doesn’t respond, and information had to be re-entered. The staff did their very best to assist customers quickly but were completely bogged down by their operating systems. Excellent customer service! I found every person I talked to willing to take time over the phone and in person to answer questions, make suggestions and troubleshoot. The owner even recommend another location because he couldn’t provide what I needed. The entire process was hassle-free and a pleasure. The owner/operators at the Wilmington and Woburn locations clearly enjoy and take pride in their work.
Harinarayanan J. le
There was no option provided for me to checkout the truck. When i try to explain the official at the location he was not not able understand, he kept on pointing out that it works for everyone. So there was a heated conversation between us. He was clearly not ready to help. Being a issue on the uhaul website that did not show me an option to checkout and it just showed me my reservation is complete, is not my issue. If customers face such issues and reach to that specific official in that location, the official should have some knowledge that the customer had faced some technical issues and atleast he could have forwarded the call to the technical support team. He clearly lacked that and doesn't want to proceed.This will be my last ever usage of uhaul.
Kevin M. le
Stop price gouging on busy times of the year, if it is .79 cents a mile at slow times it should be .79 cents at busy times , not $ 1.09 ! This is price gouging and In any other business it is illegal ! I will be contacting investigative reporters .
Blessing C. le
Nothing
Adilson S. le
The manager Adrian does a good job taking care of his customers. whenever I have a problem with a reservation, he always takes care of the situation and fixes it. It’s a pleasure dealing with him. Really good guy. Good customer service Thank you
Terence R. le
the employee working Sunday 25 August did a great job but there was a big rush of customers, another employee would probably help. I tried to reserve an open trailer online but only showed closed for the smaller sizes, even though they ended up having plenty in stock, when getting there. Tried using mobile webpage but popup for selecting towing options stop the page from advancing.
Matthew N. le
What would be best is if you had more than one customer service representative working on a Sunday. I waited 45 minutes to RETURN my vehicle. I also had to wait 15 minutes to pick up my vehicle. I do not fault the employee working there that day but management who didn't schedule any support for his employee or this center. This experience alone will make me seek an alternate vendor in the future.
joe C. le
Adrian, Tricia, Ken and Charlie were very helpful and accommodating and the process was quick and easy. Thank you. Joe Centrella
ken S. le
The Trailer I had reserved, and confirmed was not available when I went to pick it up. No records were on file. The whole process was a joke. When I wanted to return the van I ended up having to rent, because the trailer was not available, I could not get through to the store location. I was re-routed from the Massachusetts location to an operator in Texas. When I was able to reach the Mass location there was no record from Texas that I was returning the van. Then when I did return the van, there was no record that I had confirmed it was coming back. What a joke.. The van cost me more than the trailer I had rented. The customer service was a joke. Numerous times I was left waiting on the phone for long periods of time. See ya later U Haul. Never, ever, ever agin.
David T. le
We are very pleased with our experience at UHaul.
Carole W. le
The documentation about the the extra insurance options was too vague to base decisions on. For instance the info card on the desk said that it covered damage to the trailer but not how much or if there was any restriction on source - when asked, no one in the shop knew if a flat tire was covered or not.
Thomas L. le
I don't have anything to recommend for you to improve on .I was completley satistisfied with my service . I will say that Adrian Booker was the most friendliest and most helpful person I have ever met at a uhaul company . The only thing I would recommend is bigger storage that would be a plus
peter S. le
Everyone, everything was great.
Paul A. le
Adrian was extremely helpful and friendly. He made sure I was taken care of!
William N. le
Most of my issue is with U-haul in general. Firstly I rented a truck for 24hrs doing a one way trip. Then immediately after picking up I called U-Haul because my closing was pushed back and I wasn't going to make the 24hr window. I asked to extend my rental another 24hrs and was on hold for about 30min. After being transferred around on the phone I finally talked to someone who said I was all set. The following day the U-Haul company in Hampton is calling me asking where the truck is because someone else has it reserved for the day I extended into. So me feeling frustrated and rushed I emptied my truck and returned it first thing in the morning on Saturday so the truck would be available. All while fully getting charged by U-Haul and I believe overcharged. Overall I would not use U-Haul again after this experience.
Brian R. le
Your staff was helpful, friendly and I appreciated the care they took to see me on my way. both at the pick-up and the return. Thank you
Daniel D. le
The motorcycle trailer I rented was clean, but the tires were out of balance. It would start to vibrate at 54 MPH. It was not a pleasant experience.
Ralph S. le
I had a great experience. Fast check in and return. I was given a a new pickup.
Tom R. le
Update your computer system
Dennis P. le
Take the two Wheeler out of truck as it take up space.
Blessing C. le
Adrian, Tricia, Ken and Charlie are the most friendly and knowledgeable uhual employees I have ever interacted with. They always take their time explain all the equipment.
Carolyn M. le
Over all great. However the seats seemed to have cat hair or something. So I covered it. So maybe just vacuum the seats
Lucy K. le
Keep up the excellent job!
Christie P. le
After hours check in process was long, especially after a long day of moving. Convenient service but should be streamlined
Hugh C. le
Always a pleasure
Daniel P. le
Your representative Arthur Dulong was outstanding and very helpful.
Ken P. le
Great service from shipping to scheduling to move out. Thanks for the help guys!
leigh s. le
I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
MARYALICE C. le
Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.