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RALPH MCustomer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
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The manager at the Wilmington, MA facility is remarkable!!
REX CVery friendly service - she saved me a trip back home after forgetting my hitch which I thought was very nice. I've rented from them a few times over the years and it's always very easy and a cost effective way to get the job done.
BRANDON LPatty is kind, patient and understanding. She goes above and beyond to help and provide great advice. Glad I used this location for my rental! I will be returning again.
RAMCHARAN KPatty, the manager at the store, was great! Very friendly and helpful. Took virtually no time to get in, review terms of contract, sign and on my way. Return was even simpler! Great store and staff!
RANDALL MExcellent service
DESIRE BThis experience was seamless
WAYNE SI was shocked to hear when I picked up that the mileage rate was to be in excess of $1/mi and asked why I was being charged the local rate when I told them at reservation I was going about 350 miles round trip, I had to ask if this was an error, and the GM immediately intervened and fixed my contract to the correct rate (the clerk was VERY nice but did not know how to). The motorcycle trailer is the BEST on the market, and the only one that can accommodate a custom chopper due to the extended length. The built-in front wheel chock, and numerous tie-downs make it the safest option. I was very pleased with the towing pickup truck, it was almost new and very well equipped and comfortable, making my trip a breeze. (I had to go 175 miles each way dropping off one motorcycle and picking up a new one.) I always recommend you to all of my motorcycle friends when they need to transport. They got me on the road quickly, and did all the necessary safety checks. They more than made up for that initial error.
DAVID SPatty was absolutely incredible and went above and beyond to help, even while being very busy and all alone! She needs a raise!
NATHAN ROverall, I would rate this site very high. The woman who runs the counter was professional and was able to help every time I have used this location. I've used this location more than once. the only minor. Issue I notice was that the left driver side door handle was broken and the windows were really dirty on the inside and the outside.
DAVID RThe young man that helped was excellent!
KEVIN WGreat customer service and we were able to rent the exact truck we needed for the moving job.
JOHN WGood service
DARWIN BHighly recommend! Excellent in ALL respects. Merci.
MICHAEL SVery pleasant experience. Nice and helpful staff.
NATHAN LNo improvement needed; this is by far the best in Massachusetts. People are so friendly and work quickly to get customers on the road. Equipment is always ready on time or early. I won't rent in other local sites except here
ROBERT WNo issues; met owner who was super friendly, vehicle was ready, clean, and full of gas. No problems, process was smooth and efficient!
RANDALL MNot much that I can find I've been dealing with Patty for a year or more and if all personal are as well trained as she is Patty ,s will go a step beyond to help you it's been a pleasure doing business with her THANK YOU Bill G
WILLIAM GPatti , is GREAT! Very helpful and to the point .
DANIEL SEvery thing was spot on and the staff was amazing. No need to change anything. Thank you for making that part of my move the easiest.
Karyn CPatty was the best. She went above and beyond
SEAN HEveryone was extremely helpful and patient. This was a great experience!
JOHN IVery pleased with customer service team . Will always go back there
DANIEL SEverything went smoothly and the staff was incredibly helpful
JEFFREY RThis is a great place. Extremely professional people. I happen to be hearing impaired, Brendan took the time to explain everything in great detail and with great patience. I have not been this place before, going forward I am most definitely coming back here for any rentals and storage supplies. I also directed some of my questions to Patty who was the other person working at the front desk, she was very welcoming and answered everything I needed to know. Very well run business. You got a new customer for sure!
JORGE SStaff was helpful and made the pickup and return extremely easy. This was my first time but I would definitely rent from the Wilmington location again.
STEPHEN DDrop off was easy. Staff was absolutely amazing.
Scott SNothing, the team at this location is wonderful, inviting and supportive service. We are lucky to have chosen this location, Patty is an absolute star.
Guido ANothing to do had a great check in and out experience and the equipment was very well maintained
BRIAN LPatty and her team were fantastic. I look forward to doing business with them in the future.
William M | Expérience généraleJust keep Patty working for you.
Wayne MGreat experience all around. Staff was helpful!
Andrew RPatty runs a well oiled machine here; very personal and professional...highly recommended... A+
JOHN NThe only complaint I have is that there should be more than one person checking g people in and assigning them vehicles for the size of this facility. There was a very long line of people.
BARBARA MPatty and staff had me in and out very quickly also explained the return. Great staff
JOHN RStorage area had outside light, but the unit itself has no light. I also rented a 15 truck and it smelled in cabin and truck was not cleaned. The truck also had suspension problems on turns made loud noises. Brung it to workers attention, he had no idea and quickly said "he will put it out of service". Come on man, you knew because of your action when he drove up truck and his hesitation and character I picked up. Truck was a safety hazard and I'll never rent from here again.
Anthony B | Expérience généraleI was billed for an extra day (insurance and rental) because I brought the van 1hour after late.
BERNARD EI was greeted by a wonderful woman- Ms. Payne. She was kind and helped me with the truck and supplies for my move. Ms. Payne was exceptionally helpful nice and knowledgeable about the process, truck and everything I needed for a great truck rental experience. UHaul is fortunate to have her on their team.
DEBORAH HContinue having Patty work with the customers. She is both professional and very pleasant. This is the only place I go for rentals.
JOHN SThe ladies over there were super nice and helpful.
VELI YVery accommodating and good customer service
LECLERC FPatty was very helpful, fast service and explained and highlighted the instructions. Thanks
JOHN RPatty was amazing, very friendly, and professional. I really appreciated her communication skills. The assortment of equipment and quality/condition of the equipment was also impressive. I attempted to rent at the Danvers location a few weeks ago and would never go back there. The staff were not professional, did not understand how to properly connect trailers, and were not friendly. It took 35 minutes to even get someone's attention in the front office as no one was there. In the end the hook up chains were damaged on the trailer they were trying to rent me so I had to cancel the reservation and go to the Wilmington location. I run a large engineering/construction company and have informed my staff to go to the Wilmington office for rentals. Patty was great!
Christopher MPatti was incredibly helpful throughout this whole process.
SARGENT GEXCELLENT in every respect! Owner was delightful! Pleasant and easy to deal with. Equipment was really easy to drive, newer and smoother. *the mirrors were awesome.
KELLY NExtremely quick return and very friendly staff at the location! Merci.
Russell MPatty did an awesome job at helping us accomplish our mission. She made it easy from beginning to end. Thank you Patty
VINCENT MVert friendly when I arrived. Very easy process and accommodating. When I dropped off so easy there was an employee waiting and took the U-Haul and said I was all set. I received receipts online. The whole process was so easy and made moving my son into his apartment a breeze. Merci
HEATHER LThe U-Haul in Wilmington is very efficient and professional. I would encourage anyone to find out about the good customer experience and the good location just off of Route 93. Merci
SUSAN SPatty is the best there is! She went above and beyond to help us out! She's awesome!!!!
ROBERT PWilmington location is the best uHaul service provider in the boston area
ENDRI KPatty absolutely made our day. The U-Haul Wilmington location was so well maintained and well-run; you can tell that Patty really cares about the people who work for her and for her customers. She was funny, kind, understanding and efficient. We live about 20 miles from this location, but next time we need a U-Haul, we're coming back just to see her. Ten stars for Patty!!!!
DYLAN PI had to call twice because the return of a couple of units did not result in the U-Haul app being updated, so it had the appearance that the items were still out when in fact, they clearly were not. It's a basic concept that when an asset is received, it gets entered into the system as received and migrates to the app. Frustrating experience and easily avoidable if their internal process worked properly at that location
FRANCESCA OYou could have told us to fill the tank prior to return I barely used the van and there was no need to charge ten $ more
SAHAG MI called asking if I could pick up my truck early knowing that it was the busiest moving weekend of the year but Patty pulled through for me. She was so awesome and helpful during the pick up process. Because of her what should have been an extremely stressful moving process was made a lot easier!
BRONAGH LIDK
JAIME MBoth tires on the trailer were scalloped and showed signs of drive right did not notice it until my first check on my trip to Mississippi overall, it was a good experience. I informed the receiving party in Mississippi about the two tires and he made note of it.
JAMES MGreat service and truck was in excellent condition. It made our move so much easier.
ARJUN VThe trailer was clean and well maintained. The belt on the appliance dolly was snapped and missing so I could not fasten the appliance to the dolly.
RONALD KPatty is the best she's always making sure our needs are met! She deserves a raise!
GUSTVO BVery courteous great job well trained on equipment
MICHAEL FTo answer your question above ……..clone Patty! On August 22 I was trying to rent a 10' box for August 30th. I don't know what I was thinking, kids going back to school, people moving at the end of the month etc. Patty had nothing available , she told me people actually call and yell at her because she has nothing available. It's their own fault I told her, they waited too long just like me. I left there wondering what I was going to do. I called her back and asked what about tomorrow August 23, she immediately said she didn't think anything was available but said hold on let me check something. She got back on and said it's not all day, I said no up to Salem nh and back I'll be back before noon. She reserved it for me and said see you in the morning. Couldn't have asked for a more pleasant woman or interaction. In that business with customers bitching at you for god knows how long, you could easily develop a defensive attitude. Not with Patty! Great customer service! Thank you, Patty.
KEVIN GCan't find a fault. The staff is always pleasant and patient. The general manager Patty, is so pleasurable to deal with. 5 stars all around!
EDRICE VStaff are great and made my rental experience easy.
Lorraine D | Premières impressionsEasy check in and pickup. Then drop off was a breeze.
JOSEPH JThe lady who checked me in was very kind and helpful. She pulled the rental up and helped me adjust the side mirrors. She said I was all set and I drove to the first house. There I opened the cargo hold for the first time. The appliance dolly and blankets were not there that I requested.
Valerie MSpecial thanks to Tatiyanna Correa. She was more than accommodating and helpful during our move in process. The entire staff at Danvers is hardworking, friendly, and helpful. Also, thanks to Sabrina with reservations for her extra support provided to ensure we got the storage and vehicle support necessary for our move. 5 stars to both these ladies.
Adam B | Expérience généralePatty was welcoming, collected, and helpful even while the store was very busy. I had a pretty full 10' truck to unload myself and it was 80 degrees. She kindly provided my wife & I cold water to cool off.
William M | Déménagement en lignePatty was as pleasant as she was efficient.
Paul T | Premières impressionsWilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable
Christopher L | Expérience généralePatty is the best!
Paul T | Premières impressionsGreat bunch of people. I love the holiday decorations. They truly care about their customers
Shannon S | Premières impressionsI called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn't move in. I still haven't see the refund.
Stacey S | Expérience généralePeggie and Jamie have been amazing. Very helpful
DIANE B | Premières impressionsVery helpful and hands on!
Jessica V | Expérience généraleWorst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .
WILLIAM R | Expérience généraleJamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul S | Premières impressionsJamie the manager was so good! The employees alrhough new were great too
Kathe L | Premières impressionsI rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa d | Expérience généraleThe staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom S | Expérience généraleJamie was very helpful and went out her way to help my family with a storage unit.
samuel b | Expérience généraleThe man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N | Expérience généraleGreat friendly and careing
Sarah S | Premières impressionsGreat service from shipping to scheduling to move out. Thanks for the help guys!
Ken P | Expérience généraleI dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh s | Premières impressionsUsed this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.
MARYALICE C | Expérience générale