Customer Reviews for U-Haul Moving & Storage of Wilmington

5 637 évaluations

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad A. 
Évaluation :
5

Extremely friendly staff.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S.  |  Expérience générale 
Évaluation :
5

Jamie, Patty and Melody are awesome. But Patty went above and beyond! Best customer service I've had in a long time!

Laura G. 
Évaluation :
5

First of all, the bathroom was immaculate as was the 10 ft. truck we rented. Jamie, whom I assume is the owner, was so pleasant and helpful. Rates were more reasonable than others in the area. I would go out of my way to rent there again.

Gail P. 
Évaluation :
5

I never got a final bill via email as promised. I only know of the total charges by looking at my credit card info. Past experience gave me an email receipt, which I desire for this transaction.

Steve C. 
Évaluation :
5

Staff and team very helpful. Thanks

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Thank you to the store manager ..I arrived promptly st 8 ..the truck I rented was spotless. Fueled and ready to go She explained the sequence of having insurance ..the mileage and return sequences in full..she took me through the vehicle explaining how to use each and every option the unit had to offer Thank you for making this my Rental location then ..and in the future Thank you for a wonderful opportunity to rent from your company Frank D Godoy

Frank G. 
Évaluation :
5

Staff was extremely friendly and helped answer any questions I had.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

So Wonderful Great Job 👍

ANTHONY C. 
Évaluation :
5

I rented from here 5 times for my move . They were awesome all of them especially the manager. Would not rent from anyplace else

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Girl at counter was very pleasant and efficient. Nothing to recommend

derrick C. 
Évaluation :
5

Nothing to improve

Shayne M. 
Évaluation :
3

I was given the wrong van, (wrong mileage and gas level noticed by me) delaying our departure by 20min. Then I left my hand split in the van on accident and was assured my call would be returned 2x by the main call center and still haven't heard back.

Stefanie G. 
Évaluation :
5

very helpful jamie knows what best for the job

Joseph R. 
Évaluation :
4

The young lady that took our walk In reservation & answered questions on the phone was amazing. So helpful & knowledgeable. Very pleasant as well.

Staci M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Y. 
Évaluation :
5

Everything was excellent!! Thanks very much!!!

edward W. 
Évaluation :
5

Efficient, Friendly service - no complaints. Merci

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

This was a great experience. The women running the shop were very good and took care of the truck and paperwork expertly. I would definitely go back to them in the future.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

Truck was in very poor condition. Low tire pressure warning was constant and the driver cab was disconnected from the box and rain and cold air was pouring in on us. I told the store staff this on returning and no adjustments were made to my bill.

Stephen N. 
Évaluation :
1

On 12/20 I rented the second truck within a week. I also just signed up for a corporate account with UHaul as we will be needing rentals as a part of a business expansion into doing small moves. I returned the vehicle and realized as I was about to hand over the keys when I realized I had forgotten to fill up. I picked up the truck with a little under 3/4 tank and returned it with a little under a half. I spoke with the very nice and dedicated young lady and told her I would be glad to go to the gas station. She told me not to worry about it. I am well aware that when your customers at this location pick up a vehicle, it could be on full or near empty. The customer is responsible for gas and this location doesn't add gas (I suppose unless it's very low). When I got the invoice the next day, there was an $83 charge for gas and a service fee. Again, I offered to go to the gas station and was told "not to worry about it". So I called the office the next day and explained what happened. I was put on hold for 30 minutes. I hung up and called back and was not able to get to the Wilmington MA store. I never received a call back. This morining I called back and spoke with someone who transferred me to the general manager. I explained the issue and was told that sje "had a problem with this". If she thinks she has a problem with this, imagine how I feel. I offered to go to the gas station and was told "not to worry about it". I call back about an $83 upcharge (that I am pretty certain cost the store nothing) and I am put on hold for 30 minutes and then told they have a problem. They do have a problem, it's called poor customer service. I don't care about the $83, I care about relationships with business professionals I need in my business.

Micheal M. 
Évaluation :
5

I am blown away by the service I recieve from EVERONE at Wilmington. I met Jamie first and she has truly helped me. Then I met the rest of the ladies and they are all the greatest. To who ever is in charge, I need you to know you have a the greatest team ever. Be very proud Sincerely Michael owner of Prime Delivery

Michael C. 
Évaluation :
5

So - VERY HAPPY with WILMINGTON for taking the trailer on such short notice, since the Billerica U-Haul (Salem Rd) refused to take it - I guess this happen often where Billerica forces customers down the street to the Wilmington location. Billerica said he had just gotten notice that morning about the drop off which I do not believe, since we got numerous notifications about the pick-up & drop off. Maybe U-Haul should take the Billerica location off their list of drop-off locations since he won't accept them which was VERY FRUSTRATING.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Th staff was friendly and helpful. The van was awesome with racks and tie downs for product being moved. I will use them again if needed. AWESOME PLACE. Thank you, Craig Maxwell

Craig M. 
Évaluation :
5

Very happy with my local Uhaul store in my community. Staff does a great job and are very friendly..

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Equip trucks with backup cameras.

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley W. 
Évaluation :
4

Mobile app didn't allow me to check in

Gene P R. 
Évaluation :
5

I would say you cannot improve on anything. The place was clean, efficient well-maintained and your representative was professional, and very helpful. Thank you for renting to me and I will be back to rent again.

Michael F. 
Évaluation :
5

The staff is great

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odette K. 
Évaluation :
1

I went to pick up my rental and they couldn't find key to the van. He offered me a box truck which I wasn't comfortable driving. I had to get a vehicle there bc I had no time or options before move deadlines. I wanted the pick up which had a reservation for following day. I was told I couldn't have it at first, then I could and it was a huge inconvenience. I wasted time and I was then called several times next day to make sure I was returning it etc etc. I was more stressed and rushed during a super hard day cleaning out my home and a tough move. It was added stress I didn't need.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Just keep doing what you're doing !

Patrick M. 
Évaluation :
5

Patty is the best!

Kevin R. 
Évaluation :
3

I did contactless pickup of a U-Haul and went through the process and when I left and was on the highway I was called by a U-Haul employee and was asked for a number on my dash and keys. being asked this while driving on the highway to look at that especially in a unfamiliar truck and location was pretty unsafe. Especially because there was a missing truck at the location and to put a customers safety at risk for that did not seem acceptable.

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga P. 
Évaluation :
5

Everyone employed at the Wilmington MA UHaul location is extremely courteous and professional. Equipment is clean and in working order. I have had a great experience on each visit. Thank you and keep it up! Its not each to find high quality service these days.

Joseph Y. 
Évaluation :
5

Charge me Twice we Pickedup 6:30PM on 11/29/2022 and Girl wrote For Return 12:30AM On 11/30/2022 and she looked and she Crossout Time and wrote 6:15PM. Next Day we Return 3:00pm on 11/30/2022 i got charged for 2 days rental

Parth P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Miguel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEELEY M. 
Évaluation :
5

Great bunch of people. I love the holiday decorations. They truly care about their customers

Shannon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Nothing really everyone was nice and knowledged merry Christmas

flavio P. 
Évaluation :
4

Wilmington U-Haul is the best! Very friendly and knowledgeable! A+

PAUL O. 
Évaluation :
5

Great location, very polite and cheerful staff.

Andrews P. 
Évaluation :
5

I can't say enough about everyone that works at this location. Jamie Patty Melody… they're the best. There is never one thing that goes wrong and we have rented multiple times. They have been so wonderful to us. The very best location that you can rent a U-Haul from by far. God bless all of you.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorell T. 
Évaluation :
5

Very good service

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yury L. 
Évaluation :
1

Preferred pick-up location was changed to a location out of reach the day before.

Judith H. 
Évaluation :
5

No need for improvements. The people were great from checkout to check-in.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
1

I called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn't move in. I still haven't see the refund.

Stacey S.  |  Expérience générale 
Évaluation :
5

My first time renting and it was painless

tom D. 
Évaluation :
5

Trailer was perfect.

Stephen E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene A.  |  Expérience générale 
Évaluation :
5

Melody is wonderful. Professional, friendly and courteous.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Drop it off only a few minutes after they close but no one was there and I did the whole check out and return with the phone

Hristo K. 
Évaluation :
5

Very pleasant

Gregory G. 
Évaluation :
5

Jamie was friendly and very helpful throughout my rental experience.. I will definitely use your business again thank you 😊

lori T. 
Évaluation :
5

Have to say working with Jamie was a pure pleasure, you should be proud to have someone like her to represent you Company. You should consider giving her a promotion or raise as we would like to hire her. to do outside sales. Yes she was that good!

joseph B. 
Évaluation :
5

great people to work with, very helpful with information and helping with reservations, thank you very much.

kathy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangelos E. 
Évaluation :
5

The lady that helped me pick up my trailer was very nice. Super friendly and helpful, will be back

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse K. 
Évaluation :
5

Great customer service Peggy is the best very friendly and helpful

nancy Y. 
Évaluation :
5

great people

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron S. 
Évaluation :
1

I reserved a 15' truck about 10 days in advance on-line. The pick-up location was less than a mile from the apartment I was moving out of. Got a call the day before saying the nearest location they had a 15' truck available was in Wimington (19 miles away). While not ideal it was oaky with me. I get to the Wilmington store the next day at 8:00 am (the scheduled time) to hear that they too did not have a 15' truck available. Had to take a 10' truck, which for life I could fit all my stuff in one trip. Had to do two trips. Mind you I was moving 75 miles away. Ended finishing moving at 8:00 PM and was charged for extra mile. Charged for extra miles because U-Haul could not give me the 15' truck I reserved well in advance!!!

Marcelo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Long time customer for trucks. All good. Patty & Rebecca were great getting my "JH" ready. Merci.

Andrew R. 
Évaluation :
5

Well run location and the manager truly cares about why people need their services.

Peter R. 
Évaluation :
5

Very good

Roberto D. 
Évaluation :
3

I picked up my rental truck at 2:48 pm on Friday and returned on Sunday at 2:30 pm. That's a 2 days rental. However, they did not check out my rental truck when I returned until 3:09 pm and they charged me for extra day which is 3 days. This is not a good practice for business. That's the only reason I did not like.

Xuong T. 
Évaluation :
5

Nice customer service people

Christopher W. 
Évaluation :
5

Outstanding service!!

mark S. 
Évaluation :
5

Jamie is awesome. She was courteous from start to finish of our truck rental. Great location, great people and the equipment is dependable. Highly recommend this location and all of the staff is extra helpful and very friendly. Great job to all of you.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Patty was a delight to work with!

Sue M. 
Évaluation :
1

New employee for location I picked up she was very very rude I would never never never come to this place again or recommend it

richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

I was moving from Pennsylvania to Maine and my girl pump unexpectedly died. There I was, with a packed car that would take days to fix, my adult autistic child and a destination over 5 hours away. I needed a rental car, but none were available. I ended up getting a U-Haul cargo van, and although pricier than the standard rental car, it really did fit my needs. Unfortunately, I could not find a John Candy cutout to ride shotgun.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hassan Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A.  |  Premières impressions 
Évaluation :
5

Peggie and Jamie have been amazing. Very helpful

DIANE B.  |  Premières impressions 
Évaluation :
5

Very helpful and hands on!

Jessica V.  |  Expérience générale 
Évaluation :
1

Worst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B.  |  Expérience générale 
Évaluation :
5

Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!

Paul S.  |  Premières impressions 
Évaluation :
5

Jamie the manager was so good! The employees alrhough new were great too

Kathe L.  |  Premières impressions 
Évaluation :
2

I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also

lisa d.  |  Expérience générale 
Évaluation :
5

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
5

Jamie was very helpful and went out her way to help my family with a storage unit.

samuel b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphney D.  |  Premières impressions 
Évaluation :
5

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Dianne N.  |  Expérience générale 
Évaluation :
5

Great friendly and careing

Sarah S.  |  Premières impressions 
Évaluation :
5

Great service from shipping to scheduling to move out. Thanks for the help guys!

Ken P.  |  Expérience générale 
Évaluation :
5

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

leigh s.  |  Premières impressions 
Évaluation :
5

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.

MARYALICE C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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