The owner/GM was very personable and also efficient in getting us set-up and out the door. Would recommend this location.
CIERA L.Customer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Easy and straightforward. Clean and functional equipment. Ample parking on site. Jamie was very helpful and guided me through the pickup process once I got there. One of the best locations in the area!
Dylan S.Charged more for items than what my reservation was for. Messed up my online reservation which messed up my timeframe and drop off process.
Nicole M.The associate that helped me was absolutely amazing! I had an issue with the side door being too small for what I needed to go in and he immediately switched me into another van that would work. Extremely friendly and very professional!
rodrigo R.Very nice general manager
DENNIS G.Bro my trailer had rust holes in it
isaac P.Jamie was very helpful and went out her way to help my family with a storage unit.
samuel b. | Expérience généralepleasant experience all around
Hany B.Friendly and quick!
BRENDA SUE M.Awesome, and great service !
Frederick M.I had a uhaul scheduled for a 7:30am pick-up even though the location opened at 9:00am using 24/7 truck share. We did not have an access code to get the truck, there was no one at the location, and I sat on fold for 40 minutes before reaching some to talk to. The woman I talk to on the phone had no solution and couldn't figure out why we couldn't get our truck. We ended up waiting until 9:00am (1,5 hours of waiting at the location) before someone came to open the location and had no idea what truck we needed or had any idea of the situation after repeatedly explaining it. I am extremely dissatisfied with my experience and feel as though no one I spoke with was remorseful of the experience that I had.
MARTIN S.Thanks to the friendly person who was there when my daughter dropped off the truck! He guided her in what she needed to do and was energetic and kind. Merci!
Elizabeth P.Slow service but friendly
Lauren M.The gentleman that checked in my truck and checked me out was excellent and very knowledgeable.
Silvo S.Staff was helpful. Item had seen a lot of use but worked well.
ROBERT L.Rental agent was very professional and helpful.
Richard C.Brian was helpful. sent to the wrong location for return Originally told to return to Wilmington, but arrived there was sent a message to go to another location (Woburn) instead.. I do not have time for runarounds. Very upset
Dinna L.The person at this location was great to work with very customer focused it was a pleasure to work with him
Andrew P.This isn't just the location itself but Uhaul in general. My first reservation was for Billerica, than was changed to this location which is almost 50 miles extra driving round trip. Once I got to this location the pick up truck was available and not to be found in the parking lot. They did accommodate me with a box truck and honored the same ler mile rate. Pretty disappointed with the overall experience, the good news for Uhaul is that no competition exist if that was different definitely choose something else. Right now this type of service allow you to continue but who knows what the future holds for companies like Uber etc… to jump into this market… Than as consumer we will have the choice… Thanks Denerson
Denerson F.Run by fools. Understaffed. Under delivered. Upon returning equipment to Florida location, the shady gentleman stole 75 $from me. Never using uhaul again. Will absolutely recommend any and all people to avoid uhaul
THOMAS T.The truck was awful. It has 78 000 miles on it and rattles. No backup camera. Thankfully I only needed it a short time.
William S.Outstanding staff
Gerard C.Jamie at the Wilmington, MA location was beyond helpful and great. People like her are getting harder to find. Thanks to Jamie my move happed on time. Thanks
Bernardo A.I dealt with U-Haul employee Jaime McPherson. She was great!!!! Very professional and helpful with all my questions. Would recommend them ( Wilmington, M.A. ) to everyone.
James C.Manager and all staff were great
JOHN S.I returned my equipment on a Friday evening when the store was busy, but the U-Haul representative was clearly working hard to provide excellent customer service. I was very pleased with how easily and efficiently I was able to return my equipment. I would definitely go to this U-Haul location again.
Michael L.The GM here was exceptional, and has directly influenced my intention to do business at this location again.
Tomasz S.Jamie was a wonderful host and a pleasure to work with. Would not hesitate to return for my moving needs. I had an initial gaffe with a prior location, but Jamie worked hard to make sure the issue was resolved.
Andrew Z.Cooperative people.
Naveen S.The tire had a huge chunk out of it and it almost went flat. I feel I should have got a discount off the mileage since I could have been killed if the tire blew out. On the other hand both employees Jamie and the girl who checked us out in the morning were excellent
Luann S.We waited in line for almost 90 minutes to pick up our truck! There were some damages that weren't noted when we checked in. We were told there was a quarter tank of gas, and there was less than half of that. The truck worked fine, but there were many inconveniences.
Michael W.Under staffed, tons of returns happened at once and only one worker was present. Also the surprise mileage fees after I had already spent 400 $was not appreciated. I will be taking my moving business elsewhere in the future.
IAN W.Nothing awesome jamie was so helpful
Justin P.The person working there was very helpful and knowledgeable, he was polite and got me all setup with my trailer rental in a timely manor. I am very happy with the customer service. The trailer had a label on it stating it was 5 feet by 9 feet. The width of the inside of the trailer was just under 48 inches. We measured to see if maybe the 5 ft meant to the outside wheels but no, that is not at 5 feet either. So we were very confused as to why this is listed as a 5 foot wide trailer, when the cargo space is just under 4ft. We had to customize what we were hauling to make it fit. I will rent again from this U-Haul in the future however I will make sure everything is physically measured first. That was the only issue that we had. For us somewhat of a minor issue. Depending on what people use your utility trailers for I could see this being very problematic for some customers though.
CASEY M.Jamie made this uhaul experience the best I have ever had from uhaul!! She was so knowledgeable about my options, kind and provided me an overall wonderful experience! Thank you Sharon
SHARON P.I did the check in process online and when I went to pick up the van key, the staff was friendly and there was very little wait time.
CHRISTOPHER R.Use the online check in. Made everything much quicker and Easier
Theodore M.excellent!!!
PHILIP H.Always good service at this location. My only complaint is I was charged 200 $to extend my rental after my return date had passed. But all in all, I have no complaints.
Robert F.Quick and easy pick up He checked the truck when I brought it back and completed paperwork no issues
JOHN B.Customer service rap were good, truck seams very old and not maintained enough. Big disappointment with Tricky fuel gauge reading, a mechanical gauge keeping it at somewhere in middle not at full tank, is clearly sign of charging more to customer, who end up filling more to return or pay extra, totally unprofessional for such a big company
Asheesh T.Very helpful and personable staff. I enjoyed... yes enjoyed picking up a car trailer. The two staff were great.
Edward M.I paid for a dolly and they did not put it in the truck. I had to go back and pick it up. Long lines, got there when it opened. May consider adding addition service reps. to assist in the early morning.
William W.Your online ordering system is unclear and confusing. When I couldn't rent a truck for several days online I called a local store in North Reading, MA and they gave me incorrect information about how I could rent a truck for more than one day.
Jonathan D.Easy reservation. No pressure at check in and it was quick and easy. The guy was super nice as well. Drop off was quick as well...
DAVID G.Great experience.
WILLIAM M.The truck I rented was well maintained but wasn't clean to what I could have expected. We could see traces of products and I didn't feel comfortable using it until I wiped all major surfaces with some Clorox wipes.
Pierre B.This location could benefit from hiring more staff.
CHRISTOPHER R.Great Customer service when I checked in and out big selection
Nancy Y.Jamie was AWESOME! THANK YOU WILMINGTON TEAM FOR HELPING ME MAKE THIS MOVE!!!
Matthew E.I ordered a utility dolly but was not in the truck but was charged for it. Otherwise the staff was on point. Super friendly and patient.
Allan F.Check truck again
Jiancong H.The front windshield was really dirty and we had to clean it ourselves. The rest of the cab was very clean.
Barbara B.when i picked up the trailer i had to wait in an extremely long line and then I'm finally getting help and she hooks up the trailer to my car and I'm driving down the road and the trailer lights stops working my boyfriend is an electrician he tried to address the problem but nothing we did fixed it i had called multiple times to the U-Haul place as i know we can not drive a trailers with no lights but i got no one to answer the phone the phone rang off the hook. so i had to drive the trailers and because im moving to Tennessee and had a job to start on Wednesday. i had to get 2 different hotels both costing 125 $and 150 $as i did not want to drive at night with no trailer lights i was extremely pissed off as i could of gotten a ticket or a major fine or my car would of been towed if i was to get pulled over. i would like to get some money refunded to me as i did pay over 600 $for the trailer worst costumer service ive ever delt with
Kayla S.We did encounter an issue with booking the rental online, then again when we went to pick up the trailer because the system was offline, and we did experience a bit of technical difficultly with the trailer. However, Jamie the manager of the Wilmington facility is a Rock Star and worked extra hard to make sure I was taken care of. I will only use this location they are the absolute best!!!!
Joseph T.The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N. | Expérience généraleGreat friendly and careing
Sarah S. | Premières impressions