Customer Reviews for U-Haul Moving & Storage of Wilmington

4943 reviews

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4

I did the check in process online and when I went to pick up the van key, the staff was friendly and there was very little wait time.

CHRISTOPHER R. 
Rating:
4

Customer did not leave a comment.

Ronald M. 
Rating:
5

Use the online check in. Made everything much quicker and Easier

Theodore M. 
Rating:
5

excellent!!!

PHILIP H. 
Rating:
4

Always good service at this location. My only complaint is I was charged 200 $to extend my rental after my return date had passed. But all in all, I have no complaints.

Robert F. 
Rating:
4

Quick and easy pick up He checked the truck when I brought it back and completed paperwork no issues

JOHN B. 
Rating:
5

Customer did not leave a comment.

Patrick C. 
Rating:
5

Customer did not leave a comment.

James S. 
Rating:
5

Customer did not leave a comment.

OMKAR K. 
Rating:
5

Customer did not leave a comment.

Michael D. 
Rating:
3

Customer service rap were good, truck seams very old and not maintained enough. Big disappointment with Tricky fuel gauge reading, a mechanical gauge keeping it at somewhere in middle not at full tank, is clearly sign of charging more to customer, who end up filling more to return or pay extra, totally unprofessional for such a big company

Asheesh T. 
Rating:
5

Very helpful and personable staff. I enjoyed... yes enjoyed picking up a car trailer. The two staff were great.

Edward M. 
Rating:
5

Customer did not leave a comment.

Pierre-Francois W. 
Rating:
3

I paid for a dolly and they did not put it in the truck. I had to go back and pick it up. Long lines, got there when it opened. May consider adding addition service reps. to assist in the early morning.

William W. 
Rating:
3

Your online ordering system is unclear and confusing. When I couldn't rent a truck for several days online I called a local store in North Reading, MA and they gave me incorrect information about how I could rent a truck for more than one day.

Jonathan D. 
Rating:
5

Easy reservation. No pressure at check in and it was quick and easy. The guy was super nice as well. Drop off was quick as well...

DAVID G. 
Rating:
5

Customer did not leave a comment.

Daphney D.  |  First Impressions 
Rating:
5

Great experience.

WILLIAM M. 
Rating:
3

Customer did not leave a comment.

Shannon T. 
Rating:
5

Customer did not leave a comment.

SOWMYA V. 
Rating:
5

The truck I rented was well maintained but wasn't clean to what I could have expected. We could see traces of products and I didn't feel comfortable using it until I wiped all major surfaces with some Clorox wipes.

Pierre B. 
Rating:
4

This location could benefit from hiring more staff.

CHRISTOPHER R. 
Rating:
5

Great Customer service when I checked in and out big selection

Nancy Y. 
Rating:
5

Customer did not leave a comment.

Joy H. 
Rating:
5

Customer did not leave a comment.

Tony H. 
Rating:
5

Jamie was AWESOME! THANK YOU WILMINGTON TEAM FOR HELPING ME MAKE THIS MOVE!!!

Matthew E. 
Rating:
4

Customer did not leave a comment.

Rojer R. 
Rating:
5

I ordered a utility dolly but was not in the truck but was charged for it. Otherwise the staff was on point. Super friendly and patient.

Allan F. 
Rating:
5

Customer did not leave a comment.

Cindy M. 
Rating:
3

Customer did not leave a comment.

Bridget C. 
Rating:
5

Customer did not leave a comment.

Daniel C. 
Rating:
4

Customer did not leave a comment.

MICHAEL G. 
Rating:
5

Customer did not leave a comment.

MARCEL D. 
Rating:
5

Check truck again

Jiancong H. 
Rating:
5

Customer did not leave a comment.

Dan H. 
Rating:
5

The front windshield was really dirty and we had to clean it ourselves. The rest of the cab was very clean.

Barbara B. 
Rating:
1

when i picked up the trailer i had to wait in an extremely long line and then I'm finally getting help and she hooks up the trailer to my car and I'm driving down the road and the trailer lights stops working my boyfriend is an electrician he tried to address the problem but nothing we did fixed it i had called multiple times to the U-Haul place as i know we can not drive a trailers with no lights but i got no one to answer the phone the phone rang off the hook. so i had to drive the trailers and because im moving to Tennessee and had a job to start on Wednesday. i had to get 2 different hotels both costing 125 $and 150 $as i did not want to drive at night with no trailer lights i was extremely pissed off as i could of gotten a ticket or a major fine or my car would of been towed if i was to get pulled over. i would like to get some money refunded to me as i did pay over 600 $for the trailer worst costumer service ive ever delt with

Kayla S. 
Rating:
4

Customer did not leave a comment.

Michael B. 
Rating:
4

We did encounter an issue with booking the rental online, then again when we went to pick up the trailer because the system was offline, and we did experience a bit of technical difficultly with the trailer. However, Jamie the manager of the Wilmington facility is a Rock Star and worked extra hard to make sure I was taken care of. I will only use this location they are the absolute best!!!!

Joseph T. 
Rating:
3

Customer did not leave a comment.

ALLISON N. 
Rating:
5

Customer did not leave a comment.

Matthew H. 
Rating:
5

Customer did not leave a comment.

Matthew D. 
Rating:
5

Excellent customer service

Dorianne D. 
Rating:
2

All of the customer parking spots were taken by trucks. When returning the rental there were no employees in the store to help us, when the app wasn't working for us to do it ourself. Something that should've taken 5 mins took 30.

Charles P. 
Rating:
3

Customer did not leave a comment.

Jackie B. 
Rating:
2

Was not able to complete my truck pick up from my mobile (no reserved equipment shown, although my reservation number information was shown). So I waited in line at counter. Computer was not functioning at the store, per the only employee there on a Saturday morning. It took over 30 minutes to complete my truck pick up. Employee was very friendly and helpful, but visibly frustrated, with long line forming behind me. Truck was clean, but had almost 100k miles on it, and engine made frightening sounds and was extremely slow to shift gears automatically. The truck pulled to the right while driving. All in all, I will likely shop at location again, because I had an opposite and very pleasant experience the first time I rented there.

ANNE B. 
Rating:
5

Customer did not leave a comment.

Quoc N. 
Rating:
4

Customer did not leave a comment.

sheila P. 
Rating:
5

Jamie was a great help

Robert G. 
Rating:
3

Customer did not leave a comment.

Daniel S. 
Rating:
5

Customer did not leave a comment.

Francis S. 
Rating:
3

Customer did not leave a comment.

Geoffrey W. 
Rating:
5

Jamie was excellent, courteous, helpful, takes pride in running her shop well. You can tell she cares.

Michael C. 
Rating:
5

Jamie was awesome, truck was clean and in perfect working order. No wait times, easy drop-off. Up-front expected pricing. Awesome, 5 stars, can't complain!

Joseph Y. 
Rating:
5

Absolutely treated wonderfully was met with a smile and a very easy feeling that I was OK and I was going to be able to take my vehicle and do the job I came there to do but definitely go do business with them again and Jamie was an excellent help she covered all the bases with nothing but professional Ness really impressed

James B. 
Rating:
4

Customer did not leave a comment.

Donald C. 
Rating:
5

Customer did not leave a comment.

Marc P. 
Rating:
5

Customer did not leave a comment.

SUSAN M. 
Rating:
5

Jamie and crew are very polite

PETER G. 
Rating:
5

Customer did not leave a comment.

Sharon B. 
Rating:
3

The individual who helped us when we picked up the Uhaul was great! However, since they were the only person working we had to wait around for 30 minutes before checking in. The employee was SUPER apologetic but it isn't their fault that they had 4 customers and they are only 1 person!

Jillian J. 
Rating:
5

Customer did not leave a comment.

THOMAS K. 
Rating:
5

Customer did not leave a comment.

LESLIE N. 
Rating:
5

Customer did not leave a comment.

Rafael S. 
Rating:
5

Very good experience at this location.

JOSEPHP M. 
Rating:
4

Customer did not leave a comment.

EDGAR D. 
Rating:
5

Understaffed

GERARD C. 
Rating:
4

Customer did not leave a comment.

Spencer W. 
Rating:
5

Best customer service ever! Mike was terrific, Ken was awesome, I would recommend this location to anyone wanting a seamless experience.

KENNETH F. 
Rating:
4

The truck had electrical issues and safety issues, no turn signal , no four way flasher and no stop light. Which we realized after driving and had a deadline so we could not return. People were pushed that we did not put right or left signal on because we couldn't it want working, which could have caused an accident. Returns should be thoroughly expected before rented.

Terry C. 
Rating:
5

Uhaul is your best option. Thank you for keeping America moving! @dedicatedmoves

JASON G. 
Rating:
5

Customer did not leave a comment.

James D R. 
Rating:
4

Wilmington agents rock

JOHN A. 
Rating:
5

Customer did not leave a comment.

Brendan S. 
Rating:
5

I can't think of any way to improve other than your website. The people at Wilmington were exemplary!! I was faced with a very difficult situation and they helped make it much more easy. My, 20 year old son is in the Navy, He was returning home from South Carolina after being in training since 2019. He was unable to visit and come home until May of 2021. On his way home the axle on his personal vehicle snapped, just outside of Philadelphia nearly 300 miles away on a Saturday afternoon. Sunday morning The Wilmington U-Haul crew set me up with a truck and a car carrier. Both in perfectly maintained condition. I drove down, picked my son, his car and his two cats and other items and managed to get him home. All of it accomplished in under 24 hours. The 11 hour round trip was much better thanks to the help of this team at U-Haul. Thank you so much for everything!! Sincerely, Michael Rupert

MICHAEL R. 
Rating:
5

I had an excellent experience. Friendly staff and very helpful.

Peyman H. 
Rating:
4

Customer did not leave a comment.

Albert P. 
Rating:
5

Customer did not leave a comment.

james G. 
Rating:
5

I rented a 10' van for one day and it cost me 423 $which is absolutely asinine for a single day. "As low as 19 $" is deceptive marketing and I will seek a different company in the future.

MICHAEL S. 
Rating:
5

Thank you

KATHLEEN D. 
Rating:
1

PLEASE change my location to UHAUL of Lowell. Wilmington was fine. Lowell was terrible. They gave my truck to the woman in front of me and denied me my reservation. On top of that Erica was rude to everyone I witnessed she encountered on top of there being a significant line of witnesses behind me. I was shocked. Let me reiterate: Wilmington was ok. Uhaul Lowell is garbage. Left a horrible taste in my mouth.

LEVI R. 
Rating:
5

Customer did not leave a comment.

David R. 
Rating:
5

Location was great, clean and easy to drive the truck right out. Staffing was very friendly and helpful.

Suzanne L. 
Rating:
1

I get impeccable service from this location all the time which is the reason I constantly come back here, I've spent over 20 000 $here in the past 8 months at this very same location. Until today when a replacement employee named tatianna called me yelling and screaming about returning the truck which I constantly rent for a week at a time, threatened me, yelled and screamed in my ear and hung up the phone on me. I expect a call from uhaul corporate to make this right. You are about to lose a very good spending customer to Penske. I am disgusted with what happened today. Review all my previous surveys, I always ace them, not this time, she should not be working for this company if you want to retain your customers. Call me

David D. 
Rating:
5

Maybe when we reserve at 1 location dont change it, we made a reservation at a different location for a reason

joseph W. 
Rating:
5

Customer did not leave a comment.

William R. 
Rating:
5

The young lady who assited me with pick up early on Saturday April 24th was knowledgeable, efficient, courteuos, and very professional.

DAVID Q. 
Rating:
5

My first time using Haul and the experience was amazing, clean ruck no confusion and employees were professionals and friendly. Thank you!

NEGESET K. 
Rating:
5

Customer did not leave a comment.

Dawn C. 
Rating:
5

Customer did not leave a comment.

RAJ GOPAL T. 
Rating:
5

Customer did not leave a comment.

ADAM K. 
Rating:
5

Customer did not leave a comment.

Andrew C. 
Rating:
4

Customer did not leave a comment.

PETER T. 
Rating:
5

Could not have been easier to pick up or drop off van. Online was menu clear information. On line rep very informed, in store rep was equally friendly, professional & helpful ! Drop your off was also seamless.

MICHAEL C. 
Rating:
5

Customer did not leave a comment.

barbara C. 
Rating:
5

Customer did not leave a comment.

NORTON F. 
Rating:
5

Customer did not leave a comment.

Robert G. 
Rating:
5

Customer did not leave a comment.

paul S. 
Rating:
4

They were very accommodating and check in was fast and efficient . The truck had a problem shifting out of 2nd gear...I told the rep when I dropped off the truck.

WILLIAM G. 
Rating:
4

Customer did not leave a comment.

walter S. 
Rating:
3

I rented a 4-wheel dolly along with the truck. When I showed up, was told no dollys available. Put me in a tough spot with the items I was moving. Would have been good if I had been notified of that before so I could have made other arrangements.

michael C. 
Rating:
5

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Dianne N.  |  Overall Experience 
Rating:
5

Great friendly and careing

Sarah S.  |  First Impressions 
Rating:
5

Great service from shipping to scheduling to move out. Thanks for the help guys!

Ken P.  |  Overall Experience 
Rating:
5

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

leigh s.  |  First Impressions 
Rating:
5

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.

MARYALICE C.  |  Overall Experience 
No reviews have been submitted for this location.

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