The employees were very friendly and also helpful.Patricia P.
Customer Reviews for U-Haul Moving & Storage of Wilmington
Pour nous contacter
Wilmington, DE 19802
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Arrived at 9am for my schedule pick time had to wait over 30 minutes for the pickup truck and it was dirty inside then I'm seeing extra charges on my card after I returned it? I felt the gas back to were it was when I got it some I'm confused why I was charged moreJoseph C.
Staff at 2920 Governor Printz Blvd are always professional.Jeffrey M.
Le client n'a pas laissé de commentaire.Krystal P.
I made a reservation online. I showed up to the store on time and the customer Service representative told me the general manager just gave the truck away before she left which was 10 mins before u arrived. my reservation was cancelled and I didn't even receive a courtesy phone call. This inconvenience me 30 mins after my pickup time because I needed to make new reservation in person and also had to wait for the truck that reserved to return. I called the general manager and she wasn't not help just put the blame on other in the higher up which was super unprofessional.angelica H.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Linda C.
Very good location and very nice People I recomendedIRIS B.
Staff was friendly when I called by phone and also in-person. They took care of me quick.Bill A.
When I got home with the box truck and opened the back it smelled like the city dump, whoever had it before me obviously used it to haul trash and it stunk bad.I didn't have time to get another truck,I only had the movers for 2 hours.Brandon S.
Everything went really well. Thank youLanita B.
New service was very great I don't think you can do anything to approve honey you did everything very well very please thank you very muchMARY S.
I had a very seamless experience. Staff was professional, friendly, and quick to get me on the road. Definitely recommendDeborah B.
Le client n'a pas laissé de commentaire.Terrance D.
Honestly nothing other than checking the security lock is off.James H.
Even tho I had slight issues the staff and management took awesome care of me! I will definitely use them in the future! The customer service and how they handled everything was AwesomeJessica H.
I was not this location that we had issue with. It was the ORIGINAL location we were supposed to pick up our rental: Glacier Auto LLC 216 N DuPont Hwy, New Castle, DE 19720. We showed up for our 24/7 pick up and there was no truck ready. Our message was to wait 2 hours for the place to open. Unacceptable. We called ang got redirected to the new location. Furthermore, no dolly available and we were NOT provided our furniture mats that we were charged for. BAD EXPERIENCE overall.Damian S.
The customer service was outstanding the equipment was very good the representative was very polite courtesy very professional and also very kind I would recommend friends family to come there to the government Prince U-Haul because of the professionalism that I received at the government prints U-Haul Respectfully yours customer mr. Cooperfrederick C.
Le client n'a pas laissé de commentaire.Tondeleyo C.
I always have a good experience at this location and the staff there are always extremely friendly and helpfulJim D.
Le client n'a pas laissé de commentaire.Carol B.
Le client n'a pas laissé de commentaire.Shareef S.
The truck ran like crap - sucked up all the gas in 5 minutes, door was very hard to open - then they were going to give my truck to someone else, terrible. Glad I got there on time,josephine R.
No problem with either locations they locations are great with very friendly staffStephanie D.
I want this location to have a 5 star rating because the employees were genuinely wonderful. But my original pick up location was in New Castle, where I went at 4pm to pick up a 20ft truck reserved weeks in advance. When I arrived, I was told there was actually no truck because the person using it before me decided to extend another day. I was also told I had received a voicemail explaining the situation 2,5 hours prior. No such voicemail or missed call existed, but that doesn't explain why anyone would be given the option to extend use of a truck 2,5 hours before someone else already had it reserved for an 8 hour move. Had to spend an hour on the phone with corporate trying desperately to find a truck for a 6am move the next morning only to find out there actually was another one at the Governor Printz location, contrary to what the area/district manager claimed quite adamantly. Horrible experience with U-Haul overall, but this particular location was worry-free.Richard E.
Uhaul sucks the customer service is terrible!joanna D.
Steve and the other guys took great care of me!! Wonderful service!!kitwan B.
Nothing keep up what you are doing...your reps that was in the office when I picked up the truck was WONDERFUL and great customer service..thank those young men.Lorraine S.
Le client n'a pas laissé de commentaire.Ross M.
Le client n'a pas laissé de commentaire.Sarah G.
Customer Service Was ExcellentJeneara E.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.ANTHONY M.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.Kaleea L.
Drop off location was changed 3 times and I spent over an hour calling customer care and driving to multiple locations indicated by uhaul only to be charged additional fuel charges due to uhauls mistake and lack of knowledge that locations provided do not accept truck returns. Will never rent from uhaul again. Customer service promised a manager would wave fuel charges and then my credit card was charged anyway without my approval.David B.
Great customer service and Hardworking associatesCarlos L.
Excellent customer service!Jeffrey H.
Le client n'a pas laissé de commentaire.MATTHEW A.
The truck had a funny smell . Smell really bad!Azure C.
Always explain everything to the customer so that they're aware of what actually happens !lisa W.
Rude, uncaring, truck was in aweful condition. Broken windshield, gented, scraped, covered in Claim Filed stickers. The truck mechanically was fine and I always like the Ford Super Duty. THe moving supplies were not on the truck whick was parked out side the lot and they told me the wrong place and then rudly said "It is out back on the street. I found it on the sidewalk next to a tlelphonepole wedged behind the guywire. I asked for the furniture dolly and the blamkets and the utility dolls I ordered. The General Managed said Hey .. get this guy some blamkets. I asked him for the dollies, he gave me handed me the furniture dolly and said I sold the last utility dolly an hour ago. I had arrived early for my pick up,.. I went back to the GM and asked for the utility dolly to be taken off my bill. She said it isnt on your bill. I went out to the truck got my copy and showed her the contract listing the utility dolly she did it. I said the truck is out of gass almost and the windshield is cracked. The GM/She said we only have the gas it was returned with and a claim was filed on the windshield. You are good to go and then she turned back to her computer.. U went on line and explained this to U Haul via chat. Going down the road 1, I was worried about getting stopped by law enforcement due to the numerious LARGE cracks in the windshiteld and @. This was a gread advertisement for U Haul as I drive I-95 from Delaware to South Carolina! I would not send someone I hate to this location for anything. THe General Manager and the staff were horrible and do not care about ANYTHING!!David W.
Overcharged and gas reading was incorrect at start.SYREETA F.
Le client n'a pas laissé de commentaire.Derrick H.
Everybody at this location was helpful and easy to work with.Erin S.
Remain people friendly and keep smiling. All associates were very polite and used excellent customer service skillslolisa D.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.ronda G.
Le client n'a pas laissé de commentaire.Terrell W.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.Joannis D.
I want to thank Justin for being so helpful. Awesome person, and made the renting process quick and easy.eric W.
Le client n'a pas laissé de commentaire.Juan H.
Nothing. It's in a convenient location for me. The staff is courteous and knowledgeable about what they are renting. A very good experience.ROY E.
Easy and quick pick up and return. Overall doing an excellent job in rentalslouis F.
Nothing. Excellent service.micheal C.
Post a picture of pickup key location and actually put the equipment that's being rented in the truck. Was not happy about having to make my move harder because of absent equipmentJohn R.
Le client n'a pas laissé de commentaire.Antonio P.
Only one issue; Had to wait a bit to get assistance as Sat. AM and locations quite busy...Jeffrey E.
service young lady was excellentAndrea D.
We returned the trail to Bridgewater Car Care, not this location.Tobin K.
Staff were not overly helpful and had me unhook the ubox container on return rather than unhook it for me.CARROLL D.
Everything was fantastic from check in to drop off! Professional and friendly staff and Taylor who processed our rental was amazing!Jeffrey H.
You incorrectly charged me for an additional month of storage, despite the box being returned empty 2 weeks early. I then wasted an hour of my life trying to correct your error. I'll never use uhaul again.Zachary M.
Le client n'a pas laissé de commentaire.Lawrence W.
I was incorrectly charged for an extra month of storage of an U-box. I had to waste an hour on the phone to have it corrected. As a result I will never again rent any u-haul productZachary M.
Simon provided great customer service. Taylor was very helpful as well.Claudia G.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.MARTISHA W.
No comments.Drucilla W.
They charge me triple and couldn't give me an explanation why they charge me triple never again I'm going back to uhaulWhitney M.
Update your computers. The address we were moving to was 9207 Parkside Villa North Saint Petersburg couldn't be found,had to used a Tampa Bay Address which was a little Concerning returning back the vehicleDavid J.
Everyone treated me great, and I was very happy with the experience.david E.
Le client n'a pas laissé de commentaire.Drucilla W.
Le client n'a pas laissé de commentaire.Matt B.
Le client n'a pas laissé de commentaire.Edwin Y.
not consumer friendly!mary F.
Le client n'a pas laissé de commentaire.LaShonda B.
Le client n'a pas laissé de commentaire.Natalie S.
Le client n'a pas laissé de commentaire.Lamarr S.
Le client n'a pas laissé de commentaire.ENYZAH H.
Le client n'a pas laissé de commentaire.dedrick d. | Expérience générale
Over all good service the men working was very nice and respectful, also helpful. Thank you for your service.JANELLE G.
Le client n'a pas laissé de commentaire.KAREN P.
The representative was very professional and knowledgeable. Excellent customer service skills. I have always had nothing but great experiences picking up or dropping off the U-Haul at this location.LATASHA W.
This location is great. The people are very helpful. Merci.LEE O.
Efficient pick up and drop off. Disappointed that an appliance dolly was not available, but turned out we managed fine without it. If we had been moving large appliances (which we weren't) it may not have gone well.Albert L.
I just received my Uhaul receipt from my drop off yesterday. I am being charged $ 7,28 cents for extra mileage due to the fact I had to pick up this truck 23 miles from my home and drive it back to my house 23 more miles to get loaded. And they charged me a $ 25 fuel charge which I filled the tank above the amount when I picked it up another $ 40 out of my pocket. I truly need someone to call me regarding this reservation. This experience has been an absolute disgrace!!!! Sincerely, Elizabeth ScannellELIZABETH S.
The owner and employees of this location are wonderful to deal with. I would recommend this location to all my friendsANDREW B.
Le client n'a pas laissé de commentaire.JONATHAN B.
Le client n'a pas laissé de commentaire.Adam T.
Check the uhaul for locks. I washed over an hour waiting for someone to get the key to the lock. Plus the uhaul was parked on top of the curb in the back. It should have been parked inside the lot of the location in a visible location.Kyriakh S.
Le client n'a pas laissé de commentaire.Darryl G. | Premières impressions
Le client n'a pas laissé de commentaire.dedrick d. | Premières impressions
Hire more employees like Steve. He is very friendly, kind, patient, personable & professional. Moving can be very stressful & employees like him helps take away some of the anxiety.BELINDA H.
Le client n'a pas laissé de commentaire.JAMES F.
Nothing everything was fineLANI R.
Le client n'a pas laissé de commentaire.JEFFREY B.
Quick and friendly â€¦ he was able to give me a refund for the paddings that was promised but didn't deliver, though it's not full refund. U-haul really needs to be more nimble for situations like this or coordinate with local stores better.hsiao-ching H.
Your associate, Justyn, was great - very friendly & helpful.CYNTHIAL C.
This store will rob you blind. I paid for my cargo van and the only thing I needed to do was pick up the van keys and go instead I had to watch the front desk guy push my paid reservation to the side and give it to the next customer .. then proceed to tell me that I'm not in the system and that I never paid for that cargo van even tho I showed him that he was lying I called customer service and had to start a new reservation somewhere else only thank god they were able to issue me a refund rightJose R.
The employee working in the morning was amazing. He was handling reservations, purchases , helping customers move trucks, and give equipment for the trucks. All by himself. And did so with a smile and great attitude.JAMES D.
Le client n'a pas laissé de commentaire.Xernona T. | Expérience générale
Arrived, told that despite having a reservation I did not have a reservation. Ludicrous.Stephen K. | Premières impressions
I arrived at the facility with a full U haul 26 foot load one way rental. I was informed on arrival that just because I had a reservation it did not mean I had a reservation and no storage units were available. I encountered significant penalties having to find other storage units and U haul then hit me with fees for late drop off and over mileage. My intent is to pursue court action for breach of contract and recovery of costs .Stephen K. | Expérience générale
Le client n'a pas laissé de commentaire.sheila w. | Premières impressions
Every team member was personable and willing to assist. Matter of fact they went out of their way to please .Stephanie S. | Premières impressions
Le client n'a pas laissé de commentaire.HARVEY H. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel R. | Expérience générale
Le client n'a pas laissé de commentaire.HELEN W. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal B. | Premières impressions
Miss Taylor and her crew was professional and excellent they help me move my stuff out of storage and put it on the truck I really appreciate that they was a big help I appreciate it and I will recommend this place if someone needs storage thank you guysSPONTANEOUS G. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle R. | Premières impressions
I lost alot of my moms sentimental things that was supposed to have been distribited to my brothers and I. My mo. Is no longer living. I was missing a few boxes.ALICIA M. | Expérience générale
Steve was very nice and he comma dated me I was very upset !Tanya J. | Premières impressions
I love this U-Haul storage company.. keep up the good work..Sybil T. | Premières impressions
Le client n'a pas laissé de commentaire.Samin G. | Expérience générale
Had rodent issues....AARON P. | Expérience générale
All would be fine if there wasn't dead rodents all over the place in the hallways witch makes me believe there is a serous infestation . Hope the place take care of that issue ASAP . Other then that the staff is very friendly .willie s. | Premières impressions
Le client n'a pas laissé de commentaire.Roland S. | Premières impressions
Everything was well secured, lite up and convenient it could use more air ventilation and more control of the rodents droppingCaledonia S. | Expérience générale
Dom was great. Made my experience very memorableDANILO D. | Premières impressions
Staff was polite friendly and helpfullaura d. | Expérience générale
Staff was great Move in process was easy Site was very dirty with mice/rats?Cindy M. | Premières impressions
Rodent droppings all in my things on my mattress and my kids toys very nasty and unprofessional I ha e proof of droppingsAkera D. | Expérience générale
The facility was over run with mice & other rodents. I came in one night & something big & furry ran into a broken unit. All of my things were covered in mice droppings. My bags & boxes were eaten open by rodents. Dead mice were in the hallways as well as flies. This isn't the 1st time either. I've used them three times & each time was reassured the problem was under control but it wasn't. I only used them 4 the price but I paid the real price.Jamillah H. | Expérience générale
Sorry doir to access out unit was hard to open n rigged and the employees were aware n tried to tell me how to access it broken , they called thinking we exited ( saying Mayby they put us in wrong unit) when employees took me to unit because of broken door. When calling still no one knew if our things were safe or stolen . Won't store here again , yet Ellie's Teklu was most kindest sweet professional when I originally encountered this facility . But after that all down hillMICHELLE G. | Expérience générale
Le client n'a pas laissé de commentaire.Samin G. | Premières impressions
The staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff memberDaRell B. | Premières impressions
Excellent customer service and quality of products offered.Markeeta S. | Premières impressions
It would be great if a refund was given beings though I I only used it for 9 days of 31 days.TONI A. | Expérience générale
Had rat stuff all over my stuff they chewed my bed up Nd clothes so no I will never use y’all againTerrace B. | Expérience générale
Le client n'a pas laissé de commentaire.TONI A. | Premières impressions
I will be using your storage and moving service if i evr decide to move again.service was very good.Marian V. | Expérience générale
Le client n'a pas laissé de commentaire.Adam C. | Expérience générale
I was very pleased with my service over allmary c. | Expérience générale
I occurred more debt having to keep vehicle a second day due to storage not being cleaned out had to wait for worker in the rain until he was able to get things open... didnt get tarp I request. Most of my thing were wet k had to purchase boxes twice and move my things in alone because the movers wont move wet things into storage because the didnt want the liability of my things if damaged...smh this is awful.Lanikka R. | Premières impressions
Wilmington uhaul storage was terrible, the worst service I’ve experiencedSierra M. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel R. | Expérience générale
Le client n'a pas laissé de commentaire.Paul A. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE H. | Premières impressions
Le client n'a pas laissé de commentaire.Paul A. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly B. | Premières impressions
Staff was nice but facility was poorly maintained and very unorganized.Mary Elizabeth A. | Expérience générale
The worst experience I ever had the lady was on her cell phone while helping a customer talking on speaker, the customer didn't know if she was talking to her or on the phone, it was a long line no heCalvin M. | Premières impressions
Had mouse droppings and they put holes in my furnitureTamir B. | Expérience générale
I had a storage rental with this area storage for the past 5 months or so. The ceiling came down on top of my things, water absolutely destroyed all of my furniture!Showed proof & still no reimbursemeABENIAKILAH B. | Expérience générale
I have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.EDWARD E. | Expérience générale
Location is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.Brenda M. | Expérience générale
Evidence of lots of rodents (mice).EILEENE R. | Expérience générale
Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.Ken S. | Expérience générale
Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!LISA P. | Expérience générale
Great customer service!!!Jamila R. | Premières impressions
Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.peter k. | Expérience générale
I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.Charisse N. | Expérience générale
Rats destroyed everything.....Lavonya L. | Expérience générale
Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plasticShanita M. | Expérience générale
Great jobkelly m. | Expérience générale
Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customerTangier L. | Expérience générale
I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.Chelsea P. | Expérience générale
I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.XYLENE G. | Réservation
I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worstjanet g. | Expérience générale
The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.Jean D. | Expérience générale
Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.Ed A. | Expérience générale
The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facilikelly r. | Expérience générale
Jay the driver was friendly and professional!!Douglas W. | Expérience générale
While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.Frank H. | Expérience générale
It was a good experience using U-haul.Kevin S. | Expérience générale
Only problem was when I emptied the unit. 4 call to get it closedPatricia D. | Expérience générale
Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 timesCharles C. | Expérience générale
Order # 21072822. Charged an extra $181,44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.Allan P. | Expérience générale
Ms. April went out of the way to help us in unlocking the box (the lock was damaged). Drivers were very courteous and friendly. Kudos to the excellent customer service!ashish m. | Expérience générale
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