Évaluations des clients U-Haul Moving & Storage of Wilmington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Wilmington

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edward K. le

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Clear instructions on how to return trailer after hours

Amanda G. le

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Le client n'a pas laissé de commentaire.

David M. le

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Excellent customer service.

Chaneilia H. le

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Customer SERVICE was EXCELLENT!

Linwood A. le

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Le client n'a pas laissé de commentaire.

Rose M. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Umer G. le

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Not professional at all. Thanks

Andrew C. le

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Fast and professional service, which has not always been my experience in the past at this location. Both women I worked with were fantastic.

Glenn F. le

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Your customer support staff in the office was very friendly, helpful, and courteous, and very understanding as I had never had to rent a truck before.

Tina M. le

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Le client n'a pas laissé de commentaire.

William B. le

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The location was closed when I arrived at 8:00pm. I locked the truck and used the key drop. Today I received a receipt showing a $20.00 fee because the drop off location was closed. I DEMAND you refund the fee to my Amex card. Do NOT ignore me!!! William Borton 609-534-3100

sheena T. le

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Check out clerk was very pleasant and professional . I will definitely use your services again. My move went smoothly. Thank you for your service!

shantel J. le

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charged for two gallons of gas & didn’t even use a gallon of gas

Matt E. le

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inside of windshield was filthy and I had to clean it to drive safely. right front tire was bald and went flat. Had to us Fix-a-Flat because employees had not help and your service truck never showed up. Vehicle should not have been allowed out of the parking lot and your service was horrible. Will never use U-Haul again and I would like to file a complaint.

Carlton S. le

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Friend people to work for your company.

Deybra C. le

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Le client n'a pas laissé de commentaire.

Milton J. le

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Awsome staff very friendly great customer service keep up the great work there

Dayjah H. le

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Worst service ever

Umer G. le

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Shity everything

Dale B. le

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I was particularly impressed with Ashley Johnson. She ran a well controlled operation and was friendly and helpful.

Andrea B. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Brittany M. le

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Le client n'a pas laissé de commentaire.

John F. le

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Anything to speed check out. If there are more than a couple people waiting and anyone has a problem it takes forever to get out of the lot.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Ashley P. le

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I will be calling the office. I was over charged, charged for a 15’ when they gave me a 10’. Didn't have they dolly I reserved, took over 30 min to check me in because the system was down. I also set up for 7:30 am pick up by phone and that location didn’t have it apparently but it let me choose it as an option. I was 3 hours behind once I got the truck to start moving. The guy at the desk was rude and not accommodating. Told me I could drop it after hours because I got it 3 hours late but I believe I got charged for it being after hours. I will be disputing these charges.

Larry H. le

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Great service no waiting time I went into return the vehicle he looked at me and asked me as I return the vehicle took the paperwork and again I have to stand in a line only to return the vehicle which has a customer I think that’s great. Thank you U-Haul

MARJON S. le

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Le client n'a pas laissé de commentaire.

Kanisha M. le

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Great customer service

Gary M. le

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Le client n'a pas laissé de commentaire.

Sierra L. le

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They did not have the uhaul I needed an the women checking me in me in seemed like she did not want to be there or talking to me I like the place but it was not the preferred location I wanted. An this is why. Each time I come here.

Medard G. le

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Le client n'a pas laissé de commentaire.

EDWARD E. le

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I have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.

Brenda M. le

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Location is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.

EILEENE R. le

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Evidence of lots of rodents (mice).

Ken S. le

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Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.

LISA P. le

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Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!

Jamila R. le

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Great customer service!!!

peter k. le

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Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.

Charisse N. le

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I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.

Lavonya L. le

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Rats destroyed everything.....

Shanita M. le

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Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plastic

kelly m. le

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Great job

Tangier L. le

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Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customer

Chelsea P. le

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I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.

XYLENE G. le

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I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.

janet g. le

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I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worst

Jean D. le

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The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.

Ed A. le

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Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.

kelly r. le

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The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facili

Douglas W. le

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Jay the driver was friendly and professional!!

Frank H. le

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While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.

Kevin S. le

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It was a good experience using U-haul.

Patricia D. le

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Only problem was when I emptied the unit. 4 call to get it closed

Charles C. le

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Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 times

Allan P. le

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Order # 21072822. Charged an extra $181.44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.

ashish m. le

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Ms. April went out of the way to help us in unlocking the box (the lock was damaged). Drivers were very courteous and friendly. Kudos to the excellent customer service!