Customer Reviews for U-Haul Moving & Storage of Winston Salem

7 085 évaluations

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Vehicle was faulty and dirty upon pick up. Upon returning I was not charged the correct rental rate. At this point I'm still ranting with customer service to get my rate adjusted accordingly.

Monica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

Not thing just keep having great employees outstanding personality thank you for all the great blessings for my moving day everyone was excellent may God keep blessing your company

Sheila Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Expérience générale 
Évaluation :
1

Worst customer service I've ever received. Never will rent a truck or storage unit from this location & I would not recommend this location to anybody that I know

Keishia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
5

Gentleman was very busy . He handled it and was very friendly and efficient.

john M. 
Évaluation :
1

This was one of the worst experiences we have ever had. The Uhaul representative threatened to cancel our contract because she claimed my wife was "rude". That was unacceptable. Second, the truck we rented was broken and had a difficult time shirting into the proper gear to move forward or move to the proper speed. We had requested 10 moving blankets they said they had none. But later they found 3 for us. They had them along just being lazy and unwilling to help. Overall, the customer service was horrible, the truck was awful, no furniture pads, no hand truck and overall just a horrible experience. I would not recommend Uhaul as truck rental service.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
5

Brakes on truck were hard to press down and stop!

Anne C H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winfred M. 
Évaluation :
5

The gentleman who helped us was very friendly and helpful. I would absolutely recommend this location.

Dan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
4

This is the first time I have used your services. And while I found the process SUPER expeditious and very simple, I think your staff could be more empathetic to people who use your services for the first time.

Francisco J H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia C. 
Évaluation :
5

The gentleman who assisted me at check in was excellent!!

Christie W. 
Évaluation :
1

Make sure to check in equipment as soon as it arrives for drop off.

Vivian J. 
Évaluation :
1

I arrived to this location On November 1st @6:45am. Location opened at 7:00am so i waited until open time. I walked to front door which was still closed and manager Kelly was inside facility looking at me without any acknowledgment or opening door to start business. I knocked on door at 7:10am to show her i need assistance. She came to door to tell me i dont need her to just drop off equipment with her male employee was outside already and go. I had a long 30hour drive and was not aspecting the welcome that i received getting into North Carolina. I left equipment with Kelly and her employer.Then i got a call on November 7th by Crystal informing me that my equipment i returned on November 1st is showing i did not return it so shes calling asking for me to return equipment. I explained to Crystal the horrible experience i had at that location dropping or tow dolly and it is there at location since November 1st without being scanned into the database. She stated she will call and fix it with Kelly. I received an email stating that equipment was returned on November 7th which was a LIE. So im really upset with my experience at this location.

Kentashia K. 
Évaluation :
1

I was charged 2 extra days of late fees even though I returned the equipment on time. Totally ridiculous

Wesley R. 
Évaluation :
4

The equipment tech was very friendly and listened when I explained the faulty ratchet issue. Said he would pull it for service. Hope that happened.

Jacqueline L. 
Évaluation :
5

i had ordered a dozen blankets, and they gave me two bags, but it only included 7 blankets total.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED F. 
Évaluation :
5

My pickup went very smoothly. Everyone was friendly and concerned that my experience be a pleasant and successful one.

Denise L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda M. 
Évaluation :
1

Rude staff. Headlight out. Check engine light on. I was charged for gas even thought I brought it back exactly as instructed (3/4 tank)

Samantha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kilm M. 
Évaluation :
1

Charged me for extra miles even though I drove 98 miles less than contract Charged me for wrong location drop off ?? I have called three times, spoke with Che twice told me manager is not available.

JEFFREY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah E. 
Évaluation :
5

You sold me a hand truck I would have preferred renting it… I'll end up giving it away

Angelo D. 
Évaluation :
5

Great communication, easy process, great at adapting to all of our needs/changes. Kelly is great to work with!

Michael S. 
Évaluation :
5

We use this location twice a year for furniture market. Kelly was great to work with!

Rachel C. 
Évaluation :
5

Kelly was wonderful to work with!

Rachel C. 
Évaluation :
5

Love the after hours drop off. Only negative wasb that I couldn't find theb drop box for the key.

Shondell P. 
Évaluation :
5

Great staff and availability.

SAMUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanity T. 
Évaluation :
5

Excellent service....Thanks so much

Loretta B. 
Évaluation :
5

I had scheduled to return the vehicle at a different location but the storage unit was at yours. The staff were very helpful to switch the drop-off to your location which saved me a lot of hassle and made it stress-free. They were also a great help with advice on the right storage unit for me. Special thanks to Ryan and the lady whose name I did not get (Sunday October 16).

Dan O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

No improvements needed. I have used this location several times and have always gotten courteous professional and friendly service.

John B. 
Évaluation :
5

Give me discount next rent a 26 foot

Nicolas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danasha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony F. 
Évaluation :
5

The staff was a big help and nice. I like my experience

Elantra L.  |  Expérience générale 
Évaluation :
4

Continue the good work

ALLEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen L. 
Évaluation :
5

Kelly, as the manager, has always given me prompt, professional, friendly service. She has always worked to make sure I was satisfied with every aspect of the service.

JOHN H. 
Évaluation :
5

All was fantastic.

Timothy B. 
Évaluation :
3

I put gas in the truck and was still charged for the gas …

Megan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome G. 
Évaluation :
3

The only issues was finding a place to park it when returning it and the building where you check in is not clearly labeled and took a little to find. Otherwise, the experience was great. The truck was in great condition and clean and the staff that was on made it easy to pick up quickly. He explained the process to me and made the instructions clear.

Tyrell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
1

Reserved truck through online app. It said I could pick up truck anytime (of hours when location is closed). When I went to pick up truck it said I had to wait until location was open. THIS IS NOT ACCEPTABLE. FIX THE APP. Just put unnecessary burden on me

Terry K. 
Évaluation :
3

I understand things happen but could y'all reassure their isn't any roaches in bed of truck . I as well as many do not want them traveling with us especially if we never had them to begin with. Also the first truck I rented had an odor inside for whatever reason

RACHEL B. 
Évaluation :
3

I am not happy because I was charged for an entire extra day because the attendant logged my return one minute too late despite me returning it in time. I will never rent from that location again because that was messed up.

Joshua G. 
Évaluation :
4

The communication and overcharging is my only issue and not answering the phone.

Kiaira B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

The lady at the front desk was so helpful and kind. My back was very clean. Drop off was a breeze. Je les recommande fortement. 

Tiffany A. 
Évaluation :
5

I used the recommended movers called Reliable Movers. They showed up on time moved very quickly and I hired them on short notice within 24 hours they were there and ready to help me I would highly recommend them.

Patricia A. 
Évaluation :
5

Reliable Movers were Very instrumental in helping me move for my storage unit into my upstairs apartment they did it quickly and without delay I'm finished a little early I was really pleased with them they're very confident in what I do

Patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyreke H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rosanne w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wally D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Rene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly H. 
Évaluation :
5

Great service, the same that we had last time!!

Erwin H. 
Évaluation :
5

Very friendly staff. Would use this location again for sure Thanks Roy

Roy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rolanda F. 
Évaluation :
5

Quick, easy check-in process.

Clint C. 
Évaluation :
5

Service was top notch. Reduce prices? :D

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S. 
Évaluation :
1

Don't park at this location - you'll find your car blocked in after hours with no recourse. Staff won't warn you of this. Light console knob fell into the dashboard, had to contact U-Haul to avoid being charged for their faulty equipment. Truck sounded like a rodent on speed; broken and shrieking. Do not recommend - easily the worst experience I've ever had with a rental truck agency. Only good thing about it was the corporate customer service. The actual facility never contacted me.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELENA L. 
Évaluation :
4

I was 30 minutes and got charged another days rentals. No one told what the penalty would be if I was late

Jonice T. 
Évaluation :
1

I reserved a truck and they did not have one.

Matthew F. 
Évaluation :
3

The truck smelled. The steering wheel was sticky. And there was no sun visor on the driver's side. I've rented from this place before. This was the first not great experience I've had there.

Heather P. 
Évaluation :
1

Hjsjsjsjsj

MARKUS H. 
Évaluation :
2

I am being charged for a 10x10. The unit is a 5x10. Also the ceiling in unit is falling and the floor tiles are coming apart and unit should have been sweeped out. I want my unit to say a 5x10. To charge me for a 10x10, is not the size of unit.

ALEX B.  |  Premières impressions 
Évaluation :
5

Great customer service and extremely friendly.

SHERWOOD B. 
Évaluation :
2

I am not rating the location. I am rating Uhaul overall. The two gentlemen that helped me at Marshall street were very very nice. They were the only good thing about this rental. The rest of my experience with Uhaul has been horrific. I will rent for another source the next time I need a rental. My location changed at the last minute and I was not aware because I did not receive the voice mail. When I finally got to a correct location, they did not have the truck I needed. I had to go to another location. The mover service contracted through UHaul damaged ALL of my furniture and things. The truck was packed wrong to the point that I could have had an accident. I wished my moving experience was better than what I've received.

Jeroline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taquan J. 
Évaluation :
5

Reserved online. Easy, friendly and fast pickup and return

Robert K. 
Évaluation :
3

This location is too small and requires trucks to be parked on street. Bit dangerous.

Bipin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pearlie B. 
Évaluation :
5

the man who hooked the trailer was very polite and professional.

Vickie C. 
Évaluation :
5

Service at the counter (check-in) and outside (hooking up the trailer) were efficient, competent and courteous. Have rented before and will rent again.

Katherine O. 
Évaluation :
5

Keep smiling

Rosemary H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelia J.  |  Expérience générale 
Évaluation :
2

Units are nice and secure. Floors clean. Massive rat infestation. I had nothing perishable, no foods or anything of the sort, but had books and other items chewed by rats, covered in rat feces, and even a dead rat laying atop my items. Hopefully never have to use this facility again.

dustin t.  |  Expérience générale 
Évaluation :
1

This facility is so bad I would even rate it. Water damage due to leaking room, you access the the second floor through removable stairs, there's water damaged mattresses sitting at the front door, and etc. DO NOT USE THIS FACILITY.

JORDAN B.  |  Premières impressions 
Évaluation :
2

I could not use the facility for my needs, which I wish I had known beforehand. I ended up having to discard items I intended to keep. This storage facility is very outdated and should be brought current if you are going to charge current prices. On the other hand, the staff were kind and helpful.

Takia M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Conjetha G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lisa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SujeyT H.  |  Premières impressions 
Évaluation :
2

Rented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.

Ann J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada L.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility

Jerome D.  |  Premières impressions 
Évaluation :
1

All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can't reimburse for anything uhaul billed. This was a nightmare

Judy U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claxton W.  |  Expérience générale 
Évaluation :
4

The light above the storage unit didn't work sovI have to take a flashlight with me.

ANN J.  |  Premières impressions 
Évaluation :
1

Storage units looks as if they have rats. And also they have people living in the units.

Christina B.  |  Premières impressions 
Évaluation :
1

There was rat specimen all over my furniture and items.

Courtney B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timisha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER W.  |  Premières impressions 
Évaluation :
3

My storage unit was falling into disrepair. The lock latch didn't line up and the unit itself was falling apart

William S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amechi N.  |  Expérience générale 
Évaluation :
5

Very smooth operation and navigation

CHRISTOPHER W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anyah W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karmesh P.  |  Expérience générale 
Évaluation :
5

Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much

Jacob M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gannon O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S.  |  Expérience générale 
Évaluation :
5

After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We're AWESOME!!! Couldn't have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!

gary w.  |  Premières impressions 
Évaluation :
5

Staff went above and beyond. Friendly, helpful, professional!

Doris L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gannon O.  |  Premières impressions 
Évaluation :
5

Parker is the best employee ever. The manager scott was also very accommodating

Eric P.  |  Expérience générale 
Évaluation :
5

The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!

Franklin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin W.  |  Premières impressions 
Évaluation :
5

Customer service was wonderful all my questions about the truck and storage was answerd without a problem.

Alexandria B.  |  Premières impressions 
Évaluation :
5

Wonderful

ernest g.  |  Premières impressions 
Évaluation :
5

I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre

lisa c.  |  Premières impressions 
Évaluation :
5

The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Denise W.  |  Expérience générale 
Évaluation :
5

Great service

Denise W.  |  Expérience générale 
Évaluation :
5

I highly recommend it. Very quick and easy.

Rene W Z.  |  Premières impressions 
Évaluation :
4

.

Keith T.  |  Expérience générale 
Évaluation :
1

Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

Philip P.  |  Expérience générale 
Évaluation :
4

The staff member who checked me in was excellent, but the facility is Not great.

TERESA P.  |  Premières impressions 
Évaluation :
2

Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Erin P.  |  Premières impressions 
Évaluation :
3

It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Carolina A.  |  Expérience générale 
Évaluation :
3

.

Keith T.  |  Premières impressions 
Évaluation :
2

The storage facilities were trouble, I would not put my worst enemies things in there.

Richard W.  |  Expérience générale 
Évaluation :
1

The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

Kayla A.  |  Expérience générale 
Évaluation :
5

it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.

AARON S.  |  Expérience générale 
Évaluation :
1

The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.

Kayla A.  |  Réservation 
Évaluation :
3

All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.

Kate W.  |  Expérience générale 
Évaluation :
1

While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.

Treopia C.  |  Expérience générale 
Évaluation :
4

We chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.

NANCY B.  |  Expérience générale 
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