Starting off with Friday, pick-up, it took almost 1 hour to actually get into the vehicle because nobody could figure out the code for the word lock. It was absolutely ridiculous. I requested a dolly for my pick up unfortunately I didn’t Get one. I had to call U-Haul about 13 times just to receive any information! Apparently my rental truck was only the beginning of my problems. I get to the storage place. There was nowhere to pull up and unload because 5 trucks were blocking the loading dock. And no! It wasn’t after hours! So I park on the side just to see what the actual storage looks like and to my surprise there no elevator to get my 2 bedroom furniture to my little locker! Haha so here’s another phone call. 45 minutes later I’m getting another unit that’s 26 minutes away. By the time I get there you can’t get onto the lot so we have to wait til morning. My 1 1/2 day move turned into 3 and so many phone calls later. I’ve lost all faith in using U-Haul. I don’t plan to use in the future. I’m greatly disappointed because I’ve never had any issues like this before.
Katrina W | Online Move InSelf Storage Units in Winston-Salem, NC, 27101
U-Haul Moving & Storage de Winston Salem
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Care Free Mini Storage
4380 Thomasville Rd., Winston Salem, NC 27107 View Available Units6.3 miles from this location -
Affordable Storage Guys Kernersville
214 Trent St, Kernersville, NC 27284 View Available Units9.3 miles from this location -
U-Haul Moving & Storage of High Point
2908 N Main St, High Point, NC 27265 View Available Units13.8 miles from this location -
U-Haul Moving & Storage of South High Point
1100 Trinity Ave, High Point, NC 27260 View Available Units17.6 miles from this location
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- 3,5 - Cote moyenne des clients
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The site Manager And her staff have been very accommodating during our moment of crisis. They were very sympathetic to our situation and went above and beyond to make sure our transition was smooth and thorough. I would definitely recommend the team at the marshall Road Uhaul self storage to others. They set the bar for professionalism.
Jennifer D | First ImpressionsQuan was amazing worked with me to get me the best deal he was kind an I appreciate his care an concern for getting me the best deal. I am a happy customer an would recommend to everyone. Customer service was five star plus some fireworks.
Shawnta W | First ImpressionsWas left to call other storage facilities that was closed bc this U-Haul before hand said all our things would fit into the free storage ther offer for Buisness well that wasn’t truthful,we drove from Tennessee to Fayetteville to pick up our cars then to Winston to find out that space was old and small Also it was time for closing one of the workers told the manager about our situation and all our things wouldn’t go in there as they was told well they left us there never came back out to get the truck keys they closed and left , and we had to pay over 100 dollars for a storage ,horrible way to treat any individuals
Shatarra S | First ImpressionsOld storage place. Smelled old. Units are 2 level wood framed boxes. Not the worst, but not great. Used out of convenience. Probably would look elsewhere next time.
Timothy P | Overall ExperienceI had a good experience with the storage except for it being on the second level cause I had some furniture that needed to be stored there, but otherwise it was okay.
Crystal L | Overall ExperienceThe access code did not work. We were informed that their system had been going on and offline which was the reason our access code that we had them program did not work. Also we noticed a dead mouse as you entered the storage facility in the hallway prior to getting to the unit that we rented. Hopefully, when we go to access our content the system will work allowing us access.
Anthony G | First ImpressionsI was able to pay for and gain access to my unit in less than 10 minutes, excellent customer service
Charlie E | First ImpressionsThe area for storage unit was dangerous. A homeless guy was in my car digging for something to steal. I was scared and I scared him out of my car.
Camielle F | First ImpressionsThis is a very convenient storage unit. The room I rented was definitely not luxurious, but it was easy and convenient and it got the job done! Was very glad to have it and it made my life so much easier. An added plus is that the staff at this U-Haul are always extremely friendly and helpful. I definitely recommend it. Their U-haul truck & van rentals are flawless at this location as well.
JOHN F | Overall ExperienceExactly what I needed!
BENJAMIN C | Overall ExperienceStorage was horrible. People living inside and also drug activity when called to report I was told to mind my own business. I wouldn’t recommend this place to anyone and I also reported it. I think this place should be shut down far as the storage part
Miai K | First ImpressionsAwesome Experience. Will use again.
Darrell S | Overall ExperienceOnly time you can get in contact with this location is when you are late on payment lol. Whoever runs this management is a joke. Also requested to speak to their manager as well but haven’t heard from him either in about two months but I was told they had two weeks to respond. Needs to be shutdown or under new management asap.
Nathan S | Overall ExperienceJust wouldn't be up in the loft no more
Tracy C | Overall Experience