Customer Reviews for U-Haul Moving & Storage of Winston Salem

6 649 évaluations

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

It was a complete rip off, I never really used the truck and when ask for refund only received half the money back! Uhaul is capitol T- Trash

ISAIAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Vehicles Not Being Maintained!! Check Engine Light On. Right Rear Tire Sensor On,Very Low Pressure. Vehicle Body Damaged. Needs A Lot Of Imptovement At This Location!!

Weldon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leon B. 
Évaluation :
5

The 2 gents working on Saturday morning, 11/27 could not have been nicer or more helpful. It was a great pick-up experience. The entire location was clean, organized, and easy to get in and out of.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXIE T. 
Évaluation :
5

Truck, dolly, representatives onsite and overall experience were all excellent, as was expected. I always appreciate the professionalism received with using U-Haul. Thanks! ML

MARTY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
4

The truck steering wasn't aligned so the wheel was crooked and the truck would always veer right. Ride was extremely rough. While I understand the truck isn't waterproof it's “weather proof” I had the truck for four rain free days and water managed to get in from condensation On the roof and damage a few items.

Nicholas S. 
Évaluation :
5

The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility

Jerome D.  |  Premières impressions 
Évaluation :
5

Kelly and Jasmine were courteous and very professional and prompt.

Terry B. 
Évaluation :
5

The inside of the vehicle was very clean. The "Oil Needs Changing" indicator message came on as soon as we were loaded and got on the road. The passenger side mirror had previously been broken (as indicated by a sticker) making it very difficult to move to the right lane. There was a fair amount of external damage for a vehicle with only 24 000 miles on it. The left side, behind the driver, on the side-panel and below it along the bottom of the vehicle were previously damaged, also as indicated by a sticker. These are not complaints, just answering the question. We'll be back to rent again from this location.

MARIANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ladatal M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Demi M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTOINETTE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kris K. 
Évaluation :
3

Curbside pickup was intense (took a total of about 45 minutes). It would've been faster to just go inside. No staff were masked despite a city wide mandate. The website should mention that you have to do all of the inspections yourself. Also it wasn't truly curbside since I still has to go inside to the keys anyways. The overall vehicle was in good order. Suggestion: add a sticker somewhere for what type of gas (eg unleaded 87), I had to look it up in the manual. There were helpful notification stickers for lots of other vehicle info so that would be helpful since everyone has to fill it back to the pickup level. Drop off was easy. While the website was easy to navigate for curbside, an app might be an even better user experience.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
4

All good...

PAUL T. 
Évaluation :
5

Gas tank reading wasn't exactly accurate when I arrived but was very easy to upload a picture and change that. Merci!

Joanna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janier A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CAROLELIZABETH A B. 
Évaluation :
5

Excellent! Everyone there was very nice, smiling, laughing. Our visit was a very pleasant experience! Speedy check-out and return. Place was clean and neat. Truck was spotless. I bit of an inside joke...the entertainment at the Apollo was hilarious!

WESLEY H. 
Évaluation :
5

Seems you guys got it right. I can't think of a thing I would have you chanbe.

DAVID R. 
Évaluation :
1

All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can't reimburse for anything uhaul billed. This was a nightmare

Judy U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deron G. 
Évaluation :
5

Everything was great as always.

ANGELIEK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONA W. 
Évaluation :
4

Very disappointed in U-Haul!!! Called and attempted to reserve a car trailer in Kingston N.Y. Two miles from where I lived. There is a dedicated U-Haul dealer. Was told "no trailer would be available at that site! I was Referred to a small tow company that also stocks U-Haul, 20 miles south in Milton N.Y.. 8:00am pick-up. I arrived at 8:05 am for the pick-up. Facility was closed! Sign on door stated open at 8:30. Waited and staff arrived at 8:30. Was greeted and told they had No Trailers! They contacted U-Haul and verified my appointment and Also verified no trailer at this location! Told to sit tight and U-Haul would contact me within an hour. I was called within 20 minutes and told "Sorry" and that the closest car trailer available was in Kingston ... Where I had tried to get one and near my residence in the first place. Nearly Three hours of delay and frustration!! Rented the trailer. Hauled my car to NC ok (oily dirty trailer!!). Upon returning trailer to location indicated in the contract, three miles from my new home, I was told they count take the trailer and I had to go to a different location. Had to go about ten more miles, two of them were intercity driving! Terrible traffic, two street detours caused GPS to be useless! So frustrating! Upon arriving at the second location I was told they had No room and who sent me there?? "We can't take it!" Once more I bit my tongue and explained my difficulties so far and that I was about to leave it in the opening of their drivway!! They agreed to accept the trailer and apologized. Over All U-Haul Sucks! They had my cell and I was contacted a few times by text to verify my rental. NEVER ONCE DID THEY use this technology to help avoid ANY OF THIS !!!

THOMAS H. 
Évaluation :
5

Only item was the truck had damage that was not on the initial check in. I made note on check in before departing, but this should have been recognized prior to my pick up.

William D. 
Évaluation :
5

Super! The best people to provide customer service Helpful and most kind Great location overall

Leopoldo A. 
Évaluation :
5

Van is always clean Jazmine and Kelly are always fabulous!!!!!

MELANIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena B. 
Évaluation :
5

Keep up the good work

Leonard H. 
Évaluation :
5

Rating the location five stars because the staff was friendly and they had the truck I needed in short notice. Was easy to find and get out it and they had a great selection of supplies. My only concern, and not with this location itself, but the truck had damage from a previous trip (blind spot mirror on drivers side that was clearly acknowledged by all the stickers on it) but not yet repaired. That mirror is rather important but, yeah. Location - five stars.

Daniel K. 
Évaluation :
5

Kelly and jasmine are always fabulous!!!!!

MELANIE R. 
Évaluation :
5

Very positive experience. Everyone was friendly and helpful. I will be using the same location again. Merci.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD T. 
Évaluation :
5

This location exceeded my expectations!! They are absolutely AMAZING!! Kelly and Jazmine were both professional, courteous, polite and understanding. I returned my truck at exactly 7pm (at closing) and they didn't rush the situation and stated that it was ok and still willing to check me in. I can't say enough about this crew. Please be here whenever I return to get another UHaul or I will seriously be sad!! I love you guys!! Keep rocking!

LATASHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANPOLO P. 
Évaluation :
4

Great staff interactions.

PIERCE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
2

Manager was rude and not very professional when resolving an issue that they caused. Staff is under trained but very helpful.

ROOSEVELT K. 
Évaluation :
5

Nothing can be done at this location this place is the best ever Kathy and her team always do such a great job and make sure things go like they should great job Marshall st uhaul

JERRY J. 
Évaluation :
5

The female sales person working Sunday morning was very rude when we returned the truck

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claxton W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Excellent and very friendly service from beginning to end. This is a great location and i would definitely rent from them again.

JOHN F. 
Évaluation :
4

Pick up and Drop off was slow.

Wendy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEILLENZIE A. 
Évaluation :
5

Nothing staff was super nice and very personable. Fantastic customer service!!

JENNIFER P. 
Évaluation :
4

The light above the storage unit didn't work sovI have to take a flashlight with me.

ANN J.  |  Premières impressions 
Évaluation :
5

Everything went just as planned. Je les recommanderais à n'importe qui.

Misty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

The front wheel alignment is off. Jus need a lip maintenance. Overall, excellent.

TERISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY M. 
Évaluation :
4

More help was in line for 30 minutes

Marvin K. 
Évaluation :
5

Everything went great!

ALISA P. 
Évaluation :
5

Both the manager and Decorus Roundtree were polite, efficient and on top of things! I used the truck 24/7 checkout, and the agent who called my wife as part of the authorization process was rude.

Richard M. 
Évaluation :
5

Great customer service. Thank you so much.

DERRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joni E. 
Évaluation :
4

I struggled with the online app pickup I do not recommend it at all! Jazmine from inside the store was very helpful and professional. She took care of everything and made the process much more positive. She even recognized me when we returned the truck! Awesome person.

TRUDIANN D. 
Évaluation :
4

Jasmine was great, and super helpful, The guy working outside (who was new) was not helpful at all, dumped work onto Jasmine because “checking people out is not really my thing”

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA B. 
Évaluation :
4

The key return process was cumbersome and the key almost didn't fit in the return slot.

AVRAHAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAIRY R. 
Évaluation :
5

Keep it rolling

ANSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Quick checkin. Friendly service.

James L. 
Évaluation :
5

This is one of the best UHaul locations in the system. I use many UHaul trailers in my business and have been to many locations. Most are excellent, but this location stands out. Super personnel, very fast service; makes for a great experience.

ERNEST K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIEA D. 
Évaluation :
5

This is the only location we trust. We have had excess charges from other locations in the area. This is the only location we will now do business with. If you want to improve for the next customer rate the locations.

Theresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHJI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Needs a better exit driveway.

LYLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharrika Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES R. 
Évaluation :
5

Great service, asked if any issues wete to be noted. They were prompt.. no waiting, permitted me to be on my way without any delay.

Alan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Excellent service à la clientèle

Harry F. 
Évaluation :
5

I visited this location three times for my move and noticed the following: 1- Manager and employee 2 were present, both were masked. 2- Employee 2 was present, not masked. 3- Employee 2 and Employee 3 were present, neither masked. All employees should be masked to show respect to customers and to the community.

Sarah M. 
Évaluation :
1

I had to go to this location because two other locations I had reserved my truck and tow equipment at didn't have my truck the day of, This put me an hour and a half behind for an 8 hour trip! No one in the building was wearing a mask and the person at the front desk refused to put one on. The person was rude and the truck was dirty inside (which means that no adequate cleaning had been done during a global viral pandemic).

Tyneisha B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis D. 
Évaluation :
2

GPS didn't recognize location and there was only 1 person working where he clearly needed more people.

Jessica B. 
Évaluation :
5

.

Miguel R. 
Évaluation :
1

Storage units looks as if they have rats. And also they have people living in the units.

Christina B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anyah W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page