Customer Reviews for U-Haul Moving & Storage of Winterburn

4 443 évaluations

21818 Stony Plain Rd NW   Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

(780) 447-3063

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(780) 447-3063

21818 Stony Plain Rd NW
Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawson L 
Évaluation :
1

Some staff were good to deal with at the end and helpful. However, first week of moving in, the unit across from me were drinking and doing drugs and screaming in their unit. Second time visiting there was an individual riding through the lot on a bycicle. The road in front of my unit was all torn up basically like driving down a dirt road. Multiple storage room doors broken. Looks very unsafe and unsightly.

nathan h  |  Expérience générale 
Évaluation :
1

I have rented from U-Haul Winterburn numerous times. This review is actually as a first time customer for their outdoor storage area, I have always rented from their climate controlled area. I technically rented on March 31, 2024, I moved some personal items in throughout the week. I was at the facility at least 5 times that week. I found a different unit in a different storage facility on April 13, 2024. I moved everything in over a one week period, and everything out in one day just two weeks later and this is why... As a long term customer of Winterburn Uhaul, I am shocked at how little priority is placed on their facility security when that is absolutely what the Uhaul business model runs on. Winterburn Uhaul does not seem to be well staffed and obviously has management in place that is overwhelmed or just doesn't care. As a company, Uhaul commits to its customers to provide a safe and secure storage facility in exchange for payment. As a customer, I am obligated to pay on time, not store hazardous materials, etc, etc. I follow through on my contract obligations. Why does Winterburn Uhaul not follow through on their contract obligations to their customers? Winterburn Uhaul runs a facility with a huge theft problem. Staff cannot state they are unaware as I have overhead at least six people complaining to them of theft since I moved in. It seems to be a constant issue as lock after lock can be visibly seen broken from the doors. On April 13, I noticed the door jam of my unit was broken. I hadn't been contacted there was an issue with my unit and only found out when I went to the storage unit in person. I don't believe anyone actually checks on units for problems, or if they do they aren't overly observant or communicative. Thankfully my unit hadn't been fully broken into, but it was only a matter of time before it was. People are actually living in these storage units. It was communicated with staff there are open fires happening at night beside visible bottles of propane. It has been communicated that many units have been broken into at night. Gates are visibly left open by staff for hours while they work between sites, each time I visited storage this occured. It's the customers who are left with their belongings at risk, lost and ruined. Yet Uhaul knows they have a problem and has ignored it?? Where is the accountability Winterburn Uhaul? I did speak with staff, who told me to speak with the Manager yet when I tried to communicate with Nicole, the Manager, I was brushed off twice and told that she wasn't available and/or unwilling to discuss the issues. I have not received a phone call back or an email but yet I'm to review my experience?!? My experience and review is this: honestly, if you value your belongings - go to another facility. Don't waste your time, your money, your insurance. Go somewhere where you are actually appreciated as a customer. It goes both ways, if you want my money start providing the service that I pay for.

Heather M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john o 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELSEY B 
Évaluation :
5

Alanella, Evan and Brian (filipino guy from Toronto) were such great workers. I kept coming back here because the customer service is awesome (bc of them!) They deserve a raise and recognition!

maria h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N 
Évaluation :
4

Needed a truck in a hurry and uhaul was there yet again

harry s 
Évaluation :
5

Always, efficient, courteous, and equipment available upon demand.

Phil N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwin E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina B 
Évaluation :
3

Give me a truck that doesn’t start vibrating and rocking the truck when it hits 100 and squeals when turning left or right also it was dirty and not maintained at all I told the person when dropping off and they said nothing at all, I couldn’t finish my move with it so I returned it and next day ended up having to get a smaller one to finish because the first one caused my belonging to shift so bad when it started vibrating and rocking the unit which created some of my items to Get damaged Not impressed but had no choice to use a different one to finish it

Kaywana C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dylan m 
Évaluation :
1

I booked the pickup and return location is Westside, but I received message that change to 21818 STONY PLAIN RD NW this morning! If I know early, I will find another company! Moreover , I waste 30 minutes for waiting pickup. there only two staff and one told me that he need to check something then go away. I book for 1-5PM, but include 30 minutes waiting time, there is unacceptable. Also, I ask that can I return the car at my original location, the staff refused and told me another nearby U-haul can also provide the same car to me but I need to go there for pickup. So why don't change the nearby location to me at the beginning? This is a very bad experience and I will not use U-haul anymore!

Oi N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozhkob O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J  |  Expérience générale 
Évaluation :
5

Awesome service. Quick and painless.

Normand T 
Évaluation :
5

The staff helped in every step of the rental and return made the transaction quick and enjoyable

harry s 
Évaluation :
5

Nothing much, all went very well

Wayne V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne M 
Évaluation :
5

Everybody I met was exceptional. Hard to believe that they can deal with people all day like I do and still be efficient and happy

tab s 
Évaluation :
5

The staff went out of their way to assist me with return and getting deposit back to me.

Aaron C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABID A 
Évaluation :
4

The truck's exterior was very dirty. Inside was somewhat dirty such that I had to use drop clothes to keep my possessions clean.

Cliff M 
Évaluation :
5

amazing Nicole , your staff were great

David C  |  Online Move In 
Évaluation :
1

We booked a truck in advance and when we arrived at the right day and time to pick it up it turned out that this location is not working and we can not take the car. How does your service work if you could not foresee? I was offered to go to the other end of the city to another location where I can take the car and offered a car 2 times bigger, although I did not need such a big car. I lost a lot of time because this point was not foreseen. I also had to pay much more because the location was far away. And besides that, when we brought the car back, we were told that we had not filled it up enough and that we needed 20 liters more, which surprised us! We went and got more gas. But before taking the car my husband took a picture of how much gas was there initially and it turned out that there was a mistake and we did not need to fill it up again. I don't know whose mistake it was, whether it was your employee's or your service. We were told we would get a refund, but we never did. It was a terrible experience using your service, where we were badly screwed, took more money and cheated with gasoline. I will never use your services again and I will never recommend your services to my friends! It was a terrible stress.

Irina P 
Évaluation :
2

Staff seemed unable to help at every hurdle. Could not figure out how to enter a discount from the general manager. Spent 1/2 hour looking for the vehicle I had reserved... not my favorite place.

WILLIAM F 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dallyn L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall P 
Évaluation :
4

The location was great. If I could give the Uhaul system and servers a rating then it would be as low as you can get. The main system was down and the backup system was spotty at best. I went through 4 computers, 5 employees and 2 hours to get my truck dispatched to me. Fix your servers!!

Neil J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virgil H 
Évaluation :
5

Fix your app...it constantly was freezing, not loading and having various issues.

Mike T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morlan D 
Évaluation :
5

Professional, polite and knowledgeable.

rosemary E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod H 
Évaluation :
5

was in and out in a flash and this location understands team work they where busy but some how got me out in less than 15 mins including hooking up and checking lights and i was third person in line up when i arrived

daniel w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A 
Évaluation :
2

The vehicle was not checked by maintenance...we were just starting to load, when the vehicle rolled down the ramp...in park, emergency brake applied and engine off...without a second person, it would have been more dangerous...at least one could chock tires, while the other person kept foot on the brake. I hope this truck does not get rented out until fixed...my friend is a retired vehicle mechanic and I am a former trucker in the military. The issues were given to the person at Regent, where we turned it in.

Shirley J 
Évaluation :
5

The gentleman helping me made my rental pick up and return a very easy experience. Very kind and professional. Pay him more :D

Jesse H 
Évaluation :
5

No issues with drop off easy process and good staff that I dealt with.

KLYE M 
Évaluation :
5

Truck needs maintenance. Driver seat belt locked out and couldn't be used and front end felt loose. Not safe to drive.

Shawn S 
Évaluation :
5

I've rented trailers and moving trucks several times and this location is the best in Alberta by far.

Tim A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Q 
Évaluation :
4

The check in/out process was fairly simple. I was a little taken by the fact that the truck i rented did not come with a full tank of gas... As such, i paid more in fuel than i should have when i gassed up before returning the unit. (that's why this isn't a 5 star review) It came with 1/4 tank of gas. i returned it with a 1/2 tank. Staff were very pleasant and easy to deal with.

Kenneth K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dame s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A 
Évaluation :
4

The truck was amazing. Among the notable attributes were comfortable seats, which we sat in for 30 hours over three days. The noise level in the cab was low. The brakes/engine brake combo was smooth, and we had very little load shifting during the entire trip. Mirrors, turning radius, handling, and visibility were great as well. Merci

Brent G 
Évaluation :
4

Corrine, not sure if i spelled it out correctly, was so helpful, warm, engaging and attentive. She answered our questions with cheerfulness and smile. She's an asset for sure.

Crispin J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIANANDRE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adency A 
Évaluation :
2

The customer service is sooooo slow. Which is probably because both times I went there for pickup and drop off there was only one employee visible and assisting that I ever saw. The inside of the truck I got was clean but the outside was dirty.

Nathan S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kole l  |  Expérience générale 
Évaluation :
5

Friendly staff, highly recommend if you live nearby.

Ericris P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charish C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fares A 
Évaluation :
5

Awesome service

Michael S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darcy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek G 
Évaluation :
5

Fantastic service from everyone all around. Merci

Bryan G 
Évaluation :
2

Have utility dollys available for a move from Edmonton to Calgary (there were none available to me). Place the dolly and equipment in the truck prior to me showing up. Fill the unit to full rather than me having to take it at less than a 1/4 tank, instantly get gas, and have to try to return at a 1/4 tank.

Travis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kulwinder P 
Évaluation :
4

All was good for me it was only a small trailer!!

Gerard R 
Évaluation :
3

Truck that I reserved had not yet been returned. Was faced with the option of waiting, or taking a smaller unit. Took the smaller unit but was offered no compensation or discount for my original reservation not being honored.

Mackenzie O 
Évaluation :
4

Make sure all parts of the truck are operational. We struggled with the back door all day due to it not being on the track. Truck also only had a quarter tank when picked up.

Joey J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ankurkumar p 
Évaluation :
5

Vehicle maintenance (front lights). Noticed upon pickup that one fo light wasn't working unless you turn on high beam. High chances you will get caught , when you are moving night time and the head lights not working.

Imran F 
Évaluation :
5

Helpful. Service, nice clean truck and excellent trailer that suited my needs

Adam T 
Évaluation :
3

With your price increased and my unit was got broken in I had decided to get myself a portable storage shed So yeah That's unfortunately for us both But thank you for your service

robert N  |  Expérience générale 
Évaluation :
5

Nothing I can think of.

Martin L 
Évaluation :
3

The drop off procedure was absolutely ridiculous. The drop off area should have a place to drop the keys. The key drop was all the way down at the other end. Had to use a website that didn't respond very well. Stood outside in -20 weather to take pictures of the vehicle. This after moving all day. I feel like the process could be a little more seamless. I don't know how the staff is at this location. It was much better than the location that I picked up the vehicle. I likely wont be using U-Haul in the future.

Tyler G 
Évaluation :
2

First, my reservation was for 7 am. Your staff showed up at 7:15, then couldn't find the trailer. I took a different one that was not clean. Not impressed

Jeff S 
Évaluation :
4

The trailer was covered in mud and the drivers side fender was smashed in. And it had a retorque tag that was on it for 4 days and the service person couldn’t tell me it had been retorqued.

Fred D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david g  |  Expérience générale 
Évaluation :
4

I ordered a 5 x 8 trailer but got a 4 x 8 trailer instead. I had ordered the trailer a week before. All other times they had the right equipment when I ordered in advance. Fortunately, I was able to move what I needed to move in one load with the 4 x 8 trailer. Please ensure that the correct size trailer is available when booking in advance. Thanks

Ronald F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

krishna k 
Évaluation :
1

I made a reservation to return different location. However, when I went to another location, I was told I can't return it to there unless I have to pay $290. She was rude and unfriendly. She didnt even try to help me out. I went to all the way to Stony Plain location. I had to pay extra mileage and gas.

Byeong K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne H 
Évaluation :
5

The staff were helpful and friendly. Despite having issues with their primary booking systems they were able to use some kind of kluncky back up system to get the job done. The trailer worked well and had no issues. Drop off was very simple I was met in the parking lot and had their trailer unhooked and my receipt emailed to me within minutes.

jack p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi L 
Évaluation :
2

Wash the inside and outside of the equipment so it's easier to identify issues with said equipment. I picked up a trailer and the tail lights were covered in road grime and had a slow leak on the tire that was flat within 24hrs

Bradley K 
Évaluation :
5

Straps on the auto trailer a getting old and weathered. Should be replaced did not have the best feeling using them, Bleached white form exposure. Very nice and easy to load trailer.

John H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn H 
Évaluation :
5

Excellent service

carla d 
Évaluation :
5

All was good, Thanks, will definitely use this facility again.

John O  |  Expérience générale 
Évaluation :
4

Overall process was absolutely great. The trailer was very dirty on the outside, but that did not really affect anything.

Sven L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurentiu B 
Évaluation :
5

Staff was great, made the return, quick and professional

Doug R 
Évaluation :
5

There is good and prompt service at this location. If it ain;t broke don't fix it.

Bill A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sahil h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri-Lee G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M 
Évaluation :
3

Overall the equipment was in good working order and pickup and drop off went smoothly. However, the young man who helped out was listening to music in his AirPods and had trouble hearing our questions. Look, I was once young and remember what it's like, but I found the fact that he checked his phone and put his AirPods in twice WHILE helping me pretty rude. Again, he was able to process our reservation and got the equipment hooked up, but the interaction with the staff were a bit off-putting.

Harv B 
Évaluation :
5

I accidentally misplaced or lost keys for the disk lock that was on the trailer tow behind. U-Haul service agents accommodated me and zipped the lock off with a grinder to help me complete the move. I had movers involved, professional ones and time was of the essence in regards to scheduling and waiting for a locksmith or roadside assistance or anything like this. Could've been expensive, but the U-Haul folks rescue the situation in approximately 15 minutes and the service was great overall Two thumbs all the way up.

paul e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton N 
Évaluation :
4

No Complaints. Everything went smoothly. Just thought it was a little odd that my final statement stated $66.72, but the charge on my credit card was: $69.39. Not really worth complaining, but odd.. Thanks, Lou.

Louis R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL M 
Évaluation :
5

Trailer was dirty when we picked it up and no one was in the building waited 10 minutes or so

Falan W 
Évaluation :
5

Happy New Lunear Years

Robert F 
Évaluation :
3

The truck we picked up smelled quite strongly of cigarettes it was gross. Also I think it might be time to upgrade the computer in that location as check in time took almost 30 minutes which then cut into the time we booked

Caitlyn C 
Évaluation :
1

I was told I would be able to move in on the 25th of January with no extra charges only to be told otherwise when I checked in, very disappointed. I was told by the attendant that she would pass on my co cern to the manager and have her contact me. I still have not heard back from anyone.

FRANCO M  |  Premières impressions 
Évaluation :
5

Nicole is amazing 👏 🤩

Amber D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D 
Évaluation :
5

My unit was left dirty, there was broken glass and rubbish on the floor. I didn't have anything to clean it out with, so I just packed my stuff in there.

Carol-Anne M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patricia h  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B  |  Expérience générale 
Évaluation :
3

Customer service was terrible.

Dylan G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat B  |  Premières impressions 
Évaluation :
3

This unit will serve the purpose for the few items being stored 👍

John O  |  Premières impressions 
Évaluation :
3

I paid $146 for storage. They told me that I was getting a 10x10x8. The storage was so much smaller than that.

Natalie H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

troy f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren K  |  Expérience générale 
Évaluation :
3

The unit floor was covered with pallets. Very very unsafe. Large gaps and broken pallets, my wife nearly broke her ankle.

Donald L  |  Expérience générale 
Évaluation :
3

The door would not open properly some things have water stain all and all they were very fair with me charged a lot of late charges but that was my fault

Katherine c  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david d  |  Premières impressions 
Évaluation :
5

Everything is good can't complain

Hakeem T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcela V  |  Expérience générale 
Évaluation :
5

Thank you to all your staff they were friendly and helpful.

Wendy L  |  Expérience générale 
Évaluation :
1

First the gate card wouldn't work then the locker they gave us was the wrong one but the right one had a lock already on it. Wr already unloaded into the Second unit to be told it was wrong so we said forget it let's keep it so they then charged me more for a bigger unit without telling me.

Corinne A  |  Premières impressions 
Évaluation :
3

Would like to see a few more people to look after the customers at the booking counter there was no one around when I got there other than that everything was okay...

Lorie L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dakota k  |  Expérience générale 
Évaluation :
1

I had a payment arrangement with the manager! To come get all my stuff and my agreement was broken by them and I lost all my stuff in my unit.

Ashley B  |  Expérience générale 
Évaluation :
3

Understaffed a quite chaotic unfortunately and they need to be redirected trucks can only come in one way would be way better

Kelly F  |  Expérience générale 
Évaluation :
4

My experience with u-haul facility was great. Felt thr eaten by u-haul the fact that I rented a small storage for my Matt Pierrot who passed in June of this year and looking at getting his belongings out but couldn't find place to store. I don't know if my son's belongings still in storage there??? Ronald Pierrot

Ronald P  |  Expérience générale 
Évaluation :
5

Everything and everyone was amazing thank you

Wendy L  |  Premières impressions 
Évaluation :
1

Your staff at the location are useless

Jason A  |  Expérience générale 
Évaluation :
3

Lights out in outdoor storage. Urine on floor & pallet & debris were in unit. Staff were not friendly when checking out - they were busy.

Dalton A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C  |  Expérience générale 
Évaluation :
1

Absolutely the most poorly run and dis’s organized uhaul ever

Kelly F  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roy J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O  |  Premières impressions 
Évaluation :
1

I originally intended to rent a storage unit in Edmonton at the U-Haul 50th street location. I rented a truck online from Friendly Mini Mart & Laundromat because it was only five minutes from where I live. I also reserved a 5 x 10 x 10 storage unit online from the U-Haul 50th street location because it was the biggest one that was available at the time. There was a notification online when I reserved the storage about reminding me to ask for the second month storage free when I rented a truck. When I arrived at the Friendly Mini Mart & Laundromat to pick up the truck on Friday, September 22, 2023, I mentioned this to the clerk and was informed that the staff at U-Haul on 50th street would look after that for me when I arrived there to secure my storage unit. When I did arrive at 50th Street location the following day on September 23, I discovered that the storage unit they had available would not be sufficient for my storage needs because it was too small. The lady at the counter did a search on her U-Haul database computer for bigger storage units at other locations and informed me that the Winterburn location had some available. She gave me a printout of these units and the prices as well as their phone number. When I asked her about the second month free option she informed that the staff at the Winterburn location would take care of that for me when I got there. Instead of calling the Winterburn location by telephone, I used the U-Haul app to reserve a 10 x 15 x 8 unit for the following day which was September 24, 2023. When I arrived at that location on September 24 to pay for the storage unit I was told by the female counter clerk that I did not qualify for the second month free offer because I had rented the truck in Edmonton and not at the Winterburn location. I don't think this is right and that it is very misleading because I was never given any indication prior that this was how U-Haul conducted their business in relation to qualifying for a free month of storage. In fact the 50th street location gave me every indication that I would qualify because I had rented the truck from the U-Haul company. Even though the lady at the sales counter at Winterburn was very pleasant and professional, and I don't have any problem with her job performance, the whole matter still doesn't sit well with me. I think that U-Haul failed in a number of ways in how they communicated matters prior to my travelling to Winterburn to secure the unit and that they should do the right thing and provide me with the free month. I was not made aware until I arrived there that I needed to rent the truck from their location. I fail to see the difference why it should matter where the truck is rented from. The lady at 50th Street location didn't give me a heads up about that either and left me with the impression that I was doing everything I needed to do. It's not an overly significant amount of money…just $190…however, I think that I entered into renting a truck and storage with U-Haul with the right attitude and expectations and they dropped the ball on their end. It appears that they have found a nice convenient loophole to deprive me of taking advantage of this promotional offer. I am thinking of making a complaint about the U-Haul company to the Better Business Bureau about the entire matter if the Winterburn location doesn't do the right thing in this regard. The only thing that is stopping me at this time is I am not sure if that location may try to blacklist me from any future business if I do file a complaint. I also discovered that I was overcharged $93,19 at the place I rented the truck from. I waited a week to see if they would reverse the charge but this morning I noticed that my credit card company had posted the transaction to my account without any reversal of that charge. Now I have to go and make a complaint to my to credit card company about getting that matter resolved which I shouldn't have to do if the U-Haul company hadn't overcharged me to begin with. Another thing that concerns me about Winterburn location is that there seems to be a number of people parked and lingering outside the security fence looking to drive in whenever a paying customer swipes their security code card. On just my very first two visits to my storage locker I observed there were two other vehicles that hurriedly passed through as soon as the gate was opened. It made me wonder who are these people and why are they waiting outside the security fence looking for an opportunity to piggyback other vehicles to get through the gate when a paying customer goes through? The whole matter didn't leave me feeling very secure about storing my belongings at this location knowing that there were perhaps unauthorized people driving around the storage lot who may not have proper access. I had to contact my insurance company as quickly as possible to add the storage unit to my home insurance policy in the event of break-in.

William D  |  Premières impressions 
Évaluation :
5

A great, well kept, and very safe facility

Anita D  |  Expérience générale 
Évaluation :
5

It was a pleasure using your storage service and I want to say a sincere thank you for such good service from the time we needed storage want to say Nathan was especially helpful and and on to Nicole for her above and beyond help. We would definitely recommend your facility without hesitation. Thanks once again. Angela

Angela C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loreen H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin e  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghaith A  |  Expérience générale 
Évaluation :
2

The storage unit was not clean at all.

Abdul N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn T  |  Premières impressions 
Évaluation :
4

It has been a pleasure to rent from this location for the past 29 months. I will continue to recommend and utilize your services.

Angelique W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymonde S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

funmilola a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron K  |  Premières impressions 
Évaluation :
5

Impressed by service.

Irene P  |  Premières impressions 
Évaluation :
3

The building access information was not clear enough to state the specific order of accessing the building and which one of the three access management portals to use. I called customer service at the toll free number availed and I was incorrectly informed that my reservation was cancelled (by one agent) and non-existent (by the second agent). I was insistent on being helped by a an agent who seal with access issues and I was transferred to a third agent who was very knowledgeable and quite helpful. He transferred me to the location GM who quickly realized my confusion and while on the phone with me, quickly resolved my issue in a matter of seconds. I wish I knew calling the GM was an option because two of three customer service agents were either not well trained and/or didn't care enough to resolved my issue. I will recommend the online reservation and move in to my family and friends because it's a fast and very efficient process with a caveat to ensure they are using the correct access portal to gain access to the building. In addition, I would like to commend the Ms. Nicole Goruk, the GM of the location whose help was the only silver lining in this process. She took time off her hours away from work to make sure my experience was swift by providing pinpoint accurate information by guiding me through the process. Give her a raise !!!

Abdikadir A  |  Online Move In 
Évaluation :
5

Very well maintained!

funmilola a  |  Premières impressions 
Évaluation :
5

9

Ernie C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zerian J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARELL T  |  Premières impressions 
Évaluation :
1

Right from the beginning of the rental. I was rented a 10x20 unit that was completely flooded and was told no other unit available so we had no choice but to line the floor of the entire unit with pallets. Then they restricted the times we were able to access our unit. As time went on I at times didn't pay my unit for 6 months at a time but then always completely paid it in full. All of a sudden after my unit was only 60 days in arrears they informed me that it was going up for auction at which time I contacted them and complained because I found it easier paying every 6months rather than yearly. The manager told me that she had every right to put it up for auction after it had not been paid for 60 days. Once they told me it was going for auction I had the option to pay the settlement amount and I sent numerous emails and tried calling numerous times to find out what the amount would be only just to not get a reply to my emails and when I called whoever answered put me on hold for 30-45min at a time each time, before I could even tell them who I was or why I was calling. After being on hold for that long I would hang up and call again and same thing would happen so I eventually gave up. And now they sent me an email (from a no-reply email address) stating that my unit was sold and that I still owed a bill?!?!? I am very upset about the whole situation. I paid well over $3000 in storage bills for my keep sakes, valuables and personal belongings- just to lose it all to someone who paid $381 for it?!? That's totally not right at all.. especially because I tried to contact them and didn't get any reply at all. And even once they said "I will get back to you with the settlement amount" and I never heard back for 2 months- and now my unit is sold...WOW.

Rebecca W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler b  |  Expérience générale 
Évaluation :
5

Nicole always went above and beyond, I will always use this place.

Lila S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda L  |  Expérience générale 
Évaluation :
5

Great service, but the software is very glitchy and the links sent to the phones don't work

RAJESH G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kudzanayi c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeannette b  |  Expérience générale 
Évaluation :
5

everything went very well , thank you

ANNA L  |  Premières impressions 
Évaluation :
1

From the wait time to talk to someone to the issues with the setting up of my account online, uhaul is not doing very well. The storage unit I rented and never ended up moving into was unlit, and unsafe, I didn't feel safe here let alone store my belongings here.

Laura T  |  Expérience générale 
Évaluation :
5

The staff were very helpful and we appreciate them very much.

daniel m  |  Expérience générale 
Évaluation :
5

I had a storage unit with you guys for about 5 or 6 years.

Dwayne A  |  Expérience générale 
Évaluation :
4

Although I had called three times to confirm our move in date and that the unit was ready and waiting, when we got there they said they didn't have a unit available! However, in the end they did sort it out and find us a unit although it took a little time and hassle.

Denise H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D  |  Expérience générale 
Évaluation :
5

The manager is wonderful. She was helpful. A while back I forgot to call to extend my rental and she was nice to deal with on the phone and in person.

Nigel M  |  Premières impressions 
Évaluation :
4

Merci

Leah B  |  Premières impressions 
Évaluation :
5

Great employee working to assist me

BERNITA C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A  |  Expérience générale 
Évaluation :
2

Locker contents were flooded and frozen to the ground. Was never told it would flood and never offered pallets for the ground. As I complained to the front desk they knew it flooded in the spring and offered no refund . Said it could claim through insurance. I'm not responsible for clean up the frozen boxes and blankets and papers still frozen to the ground. I took pictures of the damage. Also emailed manager with no response today. Sad!! Will never recommend your company.

Karla Y  |  Expérience générale 
Évaluation :
4

It was very convenient to rent online. Parking is limited, to load/unload and it is shared with staff. But very minor. The facility was clean. I did worry about the location and the security of the building, but it was all good!!

Lisa H  |  Expérience générale 
Évaluation :
4

You need to find a solution to the drainage issues at this location. Your signs/adds state "safe, DRY, secure storage" There's ice 3/4" thick in my outdoor ground level storage locker. Every locker we drove by that was opened, has pallets lining the floors

Anthony S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L  |  Expérience générale 
Évaluation :
5

Merci

OLGA D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V  |  Expérience générale 
Évaluation :
5

I like it here

Christine B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla H  |  Expérience générale 
Évaluation :
5

We filled up 1 unit and needed more storage. Being able to book and access immediately was so convenient!

Lisa H  |  Online Move In 
Évaluation :
5

Great facility, well maintained & great staff.

William R  |  Expérience générale 
Évaluation :
5

Best price out of all the nearby storage places.

Chad B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry P  |  Expérience générale 
Évaluation :
5

You have the most clean storage that I’ve ever experienced

eRIC h  |  Expérience générale 
Évaluation :
5

Respectful family business they know what the are doing , I had zero issues with them , placer is safe and warm and very clean , price is good and I highly recommend .

sam r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephine b  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerry-Ann C  |  Expérience générale 
Évaluation :
5

Excellent facilities and staff. Indoor storage is very clean, safe, well-lit and easy to access. I would highly recommend this facility for your storage needs.

Lynda R  |  Expérience générale 
Évaluation :
5

Well maintained and safe place for storage. I will and recommend this place (Winterburn). Entrance and Exit scanners can use a bit of improvement. Am I glad that I was directed to this place and will guarantee to use it in the future. 邏

Avelino M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E  |  Expérience générale 
Évaluation :
5

I didn't get the employees name that helped me but he provided exceptional customer service.

Ryan F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mick C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

trever w  |  Expérience générale 
Évaluation :
5

Just need a few more carts :)

Karly W  |  Premières impressions 
Évaluation :
5

I arrived with a 16 ft uhaul van,the tires required air,washer fluid and engine oil. The place that we picked up the uhaul had nothing on site for use. The staff at winterburn went above and beyond to get us on the road A big thank you

derek s  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla H  |  Premières impressions 
Évaluation :
5

Always easy and convenient. Friendly and helpful staff. Loved the heated space.

Jennifer D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

derek s  |  Premières impressions 
Évaluation :
4

I was in need a everything was explained, I was so blessed by the staff and understood as I was going through such a difficult time in my life,thank you personally to Nicole at Winterburn Storage,I will always remember your kindness,God bless...

Tina S  |  Expérience générale 
Évaluation :
5

Loading bay always full with small cars. Loading bay is a nightmare. Never empty. Should be a limit of 1h per moving or a sort of moving in schedule. 15 min, 30 Min, 45 min, 1h , slots where you can book it.

FAITH C  |  Premières impressions 
Évaluation :
5

Thank you for many years of knowing my stuff was safe in my unit at Winterburn UHaul! I used your trucks for moves also...always in great condition and an easy process to rent. Best to you! Marge

MARGARET V  |  Expérience générale 
Évaluation :
5

on line was excellent but i sat on hold for over an hour to be put on hold again and while was talking with your agent she was dealing with another customer while talking to me , very unprofessional and upsetting

Barb S  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack G  |  Expérience générale 
Évaluation :