Customer Reviews for U-Haul Moving & Storage of Winterburn

3 309 évaluations

21818 Stony Plain Rd NW   Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

(780) 447-3063

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 447-3063

21818 Stony Plain Rd NW
Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan E. 
Évaluation :
3

Good staff, but not enough.

Bob H. 
Évaluation :
1

Terrible experience, wait 45 minutes in line with only 1 guy at the till. In and out of uhaul in 1 hour is rediculous. Than to be charged fuel after I put it back to where it was. $39,95 for a day in own is a complete lie. 200$ Is what I was charged. What the fuck kinda bullshit is that. I'll continue to drag this branches name through the mud. Bunch of crooks. Lazy staff, super slow service

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh K. 
Évaluation :
5

Good people working around. So accomodating

Rhona B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Excellent service à la clientèle. Super helpful and personable

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cyle V. 
Évaluation :
5

Great service and the boys were very knowledgeable.

Kevin T. 
Évaluation :
5

Vary good

Ali N. 
Évaluation :
3

When called in to book the trailer. Was told would have to have back by 8 pm the next day. And that was fine. After I got there to get the trailer and did all the paperwork. He told me I had to have back by 2 the next day as it was goin out. Told him I was told 8pm. Ended up taking it back first thing the next day and went to a different rental place to get job finished. Was not clean. Still had garbage in the trailer

corey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Great service thank you

Adnan K. 
Évaluation :
4

The u-haul self return system needs work. It would not let me upload a picture of the trailer and location. If the manager happen to still be around after close i would have had to pay for another day unused

Kelvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
4

My reservation was for 8am and the place didn't open until 9am. No key was left for me to pick up the truck. Very annoying to show up at 8am to only have to come back for 9am. Started the moving day pissed off.

Simon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julius A. 
Évaluation :
3

The location is convenient, the staff we very friendly and helpful. Unfortunately for a Saturday morning, it was very under staffed. Only 2 reps on site, the customers were lined up back to the door.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN L. 
Évaluation :
1

Takes forever to pick up a rental even with an online reservation. Tried to charge me double the price of my reservation receipt. Didn't have the trailer I reserved. Poor experience.

Connor M. 
Évaluation :
5

Guy helping us during pick up and return was super friendly. Fantastic customer service.

Jennifer N. 
Évaluation :
2

The truck needed a alignment, wheel balancing and new tires on the rear. The truck was totally unsuitable to be driven in the mountains with rain and slushy snow. Very scary at times.

Shirlee D. 
Évaluation :
2

I picked up the truck April 30 time was set for 11 am got there at 1045 all systems were not working so we waited till 1130 finally good to go We received the last truck available 26 foot and were told there is zero gas and they don't know if it will make it to the gas station but good luck We left and barely made it told to put in $100 in gas and bring it back at 1/4 tank and I will be credited $30 Returned the truck on May 1 waited for 35 minutes for someone to check the truck and no one came I tracked someone down they said good to go I saw my receipt I was then charged $27 on top of the $100 gas I went 12kms I luckily took a picture the take was at a 1/4 they said it was 1/8 and charged me $54 in gas I called in the mistake was then told to come in and hash it out (not cool) I did stood there for 45 minutes the new guy was struggling massive line up on a Monday he needed the manager manager came after 25 more minutes and refunded the $24 will not give me the additional $27 she owed me for gas the whole experience was not good and really unfortunate because I would in the housing industry and after all this won't recommend

Sonia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARNET H. 
Évaluation :
4

Found the employees friendly, helpful and knowledgeable

Corey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray W. 
Évaluation :
5

Great service thank you

Adnan K. 
Évaluation :
5

Excellent customer service 👏

ann B. 
Évaluation :
4

Staff was quick and courteous, some employees could be a bit more knowledgeable about the equipment but good experience none the less.

Philippe L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen H. 
Évaluation :
3

I was incredibly disappointed when I returned the truck and checked out to find out that I was charged for the mileage I was. The only reason I came to your location to rent a vehicle versus the company I normally goe to is the rental cost seemed too good to be true. After all is said and done I realized it was too good to be true. All I had to do is move two chairs from the west end to the southside and come back with it. I put $20 worth of gas in and I was charge $63 for mileage. I will never go back to your company again. Nor will I recommend it to anybody I deal with. I am a realtor in constantly and being asked who I would recommend for all kinds of different things. I was incredibly disappointed with the result after the return. Nobody at any time said I would be charged for the mileage I was.

Jasen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony R. 
Évaluation :
5

Fast and efficient service. Trailer was available and ready at pickup time. Very satisfied

Sean P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amelita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nellie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

I had no issues. They were prompt when it was my turn. It is a busy location.

Crystal Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryszard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nazmine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy L. 
Évaluation :
5

The guy who helped us return our unit was super helpful and very nice. I was very glad to have his help.

Lyrik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

All good

John W. 
Évaluation :
5

Always a 10 at this location. Employees are all very patient and helpful.

AlexPing W. 
Évaluation :
2

We had a towing trailer installed, and while we were loading a car, the trailer flew off the hitch, almost hitting my brother and our truck. We then realized that it had not been installed properly as they didn't tighten the top screw that held the hitch ball. Thank goodness we weren't driving on the highway when it popped off. Needless to say, customers, always double/triple check their install before driving away, would hate for someone to end up in a less fortunate spot than we did!

Kirsten P. 
Évaluation :
5

My experience with this location has always been great.

Alex Ping W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack K. 
Évaluation :
4

Very busy location!!! But eventually there was more staff to get the line moving. Very friendly and patient!! Thanks for helping a hectic moving day go a lot quicker!!

Katie F. 
Évaluation :
3

Need more staff to accommodate customers (or a quicker system!). Also need to have supplies of moving materials. No dolly and no furniture pads were available!

Anthony T. 
Évaluation :
5

Quick and easy trailer rental for the day!

Miles K. 
Évaluation :
5

Paid on debit visa now I have to wait for deposit in the mail. Should have been just put back on my card. Other than that Everything thing else was excellent. Employees were very helpful and polite.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen B. 
Évaluation :
3

The assistant manager was great and very helpful, but it seemed like they were understaffed and having trouble with multiple vehicles.

Laura S. 
Évaluation :
4

Nothing, just keep up the good work

Marcos G. 
Évaluation :
1

The trucks I pick up are never filled with fuel. The cabs always stink of stale cigarettes and the steering wheel was black with sticky something.

Curtis W. 
Évaluation :
4

Double check the rental return dates before charging a persons credit card.

Leopold L. 
Évaluation :
5

All the employees I came across from this location has been exceptional. They ALL are very patient and professional. I would recommand this location to anyone who needs to rent from u-haul.

AlexPing W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lise R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
4

I don't like when I'm told what my estimated bill should be then when I return it and it's more then im quoted doesn't make me happy I rent from you guys a couple times a month

Matthew P. 
Évaluation :
1

What a terrible experience. I had originally rented a 5x8 trailer. The night before our move I called and updated it to a 6x12 trailer - no problems noted. I asked specifically if there was availability and was told yes. They open at 0700. We arrived at 0810 - and were told "a note had been put on our file" by the manager. Nobody called, emailed or texted me to let me know that they did not in fact have a 6x12 trailer available. The only one available was in Sherwood Park which would have added 2 HOURS onto our day, anyone who has moved knows this is not ideal - nor was it feasible for our timeline. If someone had called me at 0700 and left that message, we likely would have been able to make that work. Instead, we were left with the only option of a 5x8 trailer, which did not fit everything and caused significant delays and further issues throughout the week as I tried to move the stuff we had to leave behind. The manager was short, abrupt, dismissive, and condescending. Blaming it on a new employee and that the 6x12 trailer at their location had been reserved prior to mine. I understand how the reservation system worked - what I needed from uhaul was BASIC communication about what they had available so I could make informed choices prior to arriving to the facility. It was absolutely awful customer service, and I would never go here again - to be honest was about to rent a storage unit through a different company I was so fed up with U-Haul. She also promised me a $50 discount via my email WHICH HAS NOT SHOWN UP YET. I will be calling to make a more formal complaint about our experience here.

steve W. 
Évaluation :
5

This location is by far the nicest U-Haul I have been to. The staff are kind and Chane went above and beyond to make sure everything went smoothly. Thank you Winterburn UHaul!

JOHN B. 
Évaluation :
5

The people we spoke with at that location were all super friendly and accommodating. We especially appreciate their honesty and willingness to work together to accommodate scheduling, and get the best and appropriate products for our move. At the end of the day, it was the best customer service experience we had.

kassandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd P. 
Évaluation :
2

Very blah service. Also wasn't told that dollys were on a first come first serve basis until I was informed there weren't any for me. Customer service was very underwhelming.

Ashley D. 
Évaluation :
5

The woman who checked us in was excellent! She was very knowledgeable, very friendly and knew the business very well.

David H. 
Évaluation :
5

Friendly and helpful staff. Answered all my questions and were fast and efficient. In and out during picking up and returning the pick-up truck.

Erick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SriHarshaVardhan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Great staff

Doug R. 
Évaluation :
4

The debit/credit machines are horrible, they wouldn't process payment. Went back and forth between 2 machines and wasted 15 minutes just trying to get my payment to hrt through. The workers said the issues is ongoing. Company needs to spend the money to upgrade and now hold up the lines for everyone. If there was multiple people in front of me, that could be a wasted additional hour of messing around with payment machines.

Lyle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter S. 
Évaluation :
5

Excellent service. Was my first time driving a van of this size / using a u-haul truck. Very helpful and friendly and a very friendly service. Walked me through the entire process so that everything went smoothly.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle F. 
Évaluation :
5

i was diverted to this location from my preferred however the staff were great and the equipment was ready to go when i arrived.

Grant W. 
Évaluation :
5

nothing it was fine

Frederick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug M. 
Évaluation :
5

The man I dealt with at the Winterburn location was great. Fast, efficient and helpful. The check-in process went smoothly and the tech worked well for supplying my license information and picking up the trailer.

Kelly C. 
Évaluation :
5

Well done very professional and friendly staff, thanks guys.

Joe B. 
Évaluation :
1

First, I was charged a $150 deposit and told the reason was I was paying with debit (something I had never experienced in previous Uhaul rentals while paying debit). I was then told I would have to return to that location (Winterburn) in order to get the deposit back. When I pointed out it was a one-way trip to a town 4,5 hours away, I was told they would contact their manager and possibly mail out a cheque. I rented a 20' foot truck that day, then returned the next day to pick up the auto trailer. While the rental process was fine, I was offered no help or instruction as to how to safely load my car (which I did in the parking lot of the location), nor was I offered any help or visual aid while loading my car onto the trailer (I was therr by myself at that time). My background in construction meant I knew how to load and secure my vehicle on the trailer, but there was certainly no way for the employee to know that. My car sits low to the ground, and the wheelwell of the trailer was too high for me to open my driver side door meaning I had to crawl out the window. Again, this was all happening in the parking lot of the location with any employee certainly able to see what eas going on if they were paying any kind of attention. Once I got to the return location in Grande Prairie, AB and attempted to unload my car from the auto trailer, I discovered that the front vertical edge of the trailer was too high for my front bumper and it got stuck up underneath between the tire and inner bumper edge. I was unable to get car off the trailer without tearing off the rubber underguard of my front bumper since I was only with my girlfriend (who was unable to do much to help), and the location of my drop off was closed. After about a week, I called the Winterburn location to find out if anyone had sorted out the issue with my deposit, and I was told that I could simply go to the drop off location and get my deposit back any time, which I did, but that meant I had unnecessarily waited for that week due to errant information at the time of rental. I was overall very dissatisfied with virtually the entire rental process, and the worst Uhaul rental experience ai've ever had. I will certainly let anyone I know to avoid the Winterburn location if at all possible. I would highly recommend having someone look into how employees are being trained at that location and ensure that customers are informed correctly, and offered assistance if necessary.

Chuck M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan J. 
Évaluation :
2

I won't rent equipment from this location again

Clarence L. 
Évaluation :
1

Trailer brake light was not functional and the engine light was in in the truck fuel consumption was excessive due to engine issue Neither the truck nor trailer should have been rented to me in the condition they were in as this poses as safety hazard to myself and other road users

Candice S. 
Évaluation :
5

Good customer service

Reymond T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Li W. 
Évaluation :
5

The manager and staff were amazing!

Cuong L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona P.  |  Premières impressions 
Évaluation :
4

The man who helped me with my rental was very nice and accommodating.

Daniel O. 
Évaluation :
4

Dedicated staff that are not trying to run other businesses.

John O. 
Évaluation :
1

I was told I would get my deposit back when I didn't considering I brought the u haul back in the same condition I rented it for

tommy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo M. 
Évaluation :
1

Terrible service, unprofessional staff, equipment was not ready.

Niama A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sven P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W.  |  Expérience générale 
Évaluation :
5

Always a pleasure dealing with Uhaul, storage and rentals.

Samih L.  |  Expérience générale 
Évaluation :
5

The lady that helped me , doesn't realize but the little simple things that she did for me changed my day and I would highly recommend this facility along with her at the till her customer service was exactly what I needed that day ! Absolutely impressed . And she was the reason !

Shaylee B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Y.  |  Premières impressions 
Évaluation :
1

Was happy with my experience up until the last two months. I had purchased a year rental package and was due to move out in March of 2022. I started to receive emails in Jan that I had a payment due. I had already prepaid so I didn't pay much attention. They I started to get "Pre-Lein" letters and every 2 weeks, penalty charges were added to my file. I called multiple staff who said they would clear it up for me. It didn't happen as I kept getting notified. I finally spoke to the female manager there and she said to ignore those and it would be cleared up. I went this weekend to get my stuff and my code didn't work anymore AND there was a double lock on my unit and my account was still deliquent!!?? What a frustrating ending to my experience with this location. I won't be doing business with them again nor would I recommend them. When staff stays they a re going to take care of things, they should. When a manager says they are going to take care of things, they better!! So upsetting.

Karen M.  |  Expérience générale 
Évaluation :
1

This facility only does walkabouts every two days. My storage unit was broken into and everything I had was stolen. Over $7500 stolen and Uhaul did nothing. They refused to offer me any consolation or any reimbursement. All they offered was two months free rental. This is the worst facility ever with absolutely the worst customer service. They are thieves. DO NOT RENT ANYTHING FROM THIS LOCATION.

Lorna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maunish C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrilynn n.  |  Premières impressions 
Évaluation :
5

Excellent operation, service and pricing

Samih L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C.  |  Premières impressions 
Évaluation :
5

The staf were great but the parking lot was hard to access due to snow ruts.

Clinton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C.  |  Premières impressions 
Évaluation :
5

Access card not working Trailer hitch too heavy for me to lift off the truck hitch.

Tricia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad D.  |  Premières impressions 
Évaluation :
5

There was some issues with the fence not being open when we needed it as we were going out of town but the gate was frozen. It took 2 days to manually open the gate. Which not sure why they couldn't manually open it the first day. But other then that I will be back. Nicole and her staff are very friendly easy to work with.

Jennifer W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saddam A.  |  Expérience générale 
Évaluation :
3

Arrived as instructed to find the gate inaccessible. Was eventually informed after 30 mins of wasted time that the gate was frozen and no one was sure when it would be fixed. After waiting another 20 mins to see if the issue could be resolved I went home and resorted to calling every half hour or so to see if I could move in. After about 2 hours the problem was resolved. Unfortunately it was then dark in the facility and lights did not work - leading to an unpleasant move in while -25C outside.

Paul M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernie g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P.  |  Premières impressions 
Évaluation :
5

With the various challenges experienced Nicole, Brandon and others I didn’t get a name we’re very helpful Thanks

Dant B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie B.  |  Premières impressions 
Évaluation :
5

There was new guy who was lost but tried his best to accommodate. A coworker came by to help him out and was very knowledgeable and professional. Thanks

George T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandran I.  |  Expérience générale 
Évaluation :
1

It had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don't cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.

BRENDA P.  |  Expérience générale 
Évaluation :
5

Winterburn,my favorite place! Thank you,for your service !

Ivan M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cohen P.  |  Expérience générale 
Évaluation :
5

Very convenient location for me! Very friendly staff! I highly recommend this location for service!

Dean A.  |  Expérience générale 
Évaluation :
5

Very clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.

Sharron W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cerebral Palsy Association i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernicerachel w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C.  |  Expérience générale 
Évaluation :
5

The only thing that wasn't clear was where to enter my code to exit the facility, it wasn't visible at the gate. Staff were very friendly and helpful

Douglas T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laris K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah M.  |  Premières impressions 
Évaluation :
5

The staff friendly and very helpful

Mustafa A.  |  Premières impressions 
Évaluation :
5

The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.

Jane F.  |  Online Move In 
Évaluation :
5

Absolutely love the two gentlemen at the winterburn site. Can't say enuf great things about them. They are the only reason I keep returning to this location along with using uhaul.

Kimberly T.  |  Expérience générale 
Évaluation :
3

Experience was generally good, but there were a few hiccups: - my storage unit was not cleaned out from the previous tenant and I had to move a lot of stuff outside of the unit (including rotting food) and clean the floor (with what I could find in the previous tenants stuff) before moving my stuff in. - I couldn't get a hold of the office staff to tell them about the above; they put me on a long hold. I did tell them about it later, however when I came in for another thing. - I had a hard time finding the exit/sign out kiosk the first timenI was there and had to search for it for about 10 minutes. I think the location of that kiosk could be better marked and communicated.

Kevin P.  |  Expérience générale 
Évaluation :
5

The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.

Mikael V.  |  Premières impressions 
Évaluation :
5

Great staff excellent service

Myra B.  |  Expérience générale 
Évaluation :
1

Stored our belongings to this facility. Not even 3 days our storage got burglarized. It happened in the early morning on a Saturday and they called us to let us know that it's been ransacked at around 6pm. You guys should invest in good lighting, wireless cameras (yes! The thieves cut the line) and a fence that's not easy access.

Kyle S.  |  Expérience générale 
Évaluation :
2

I was asked how long the stay would be, I said 4 months, and they noted it down. I later discovered I had been charged for a 5th month despite having been moved out for a full month, and when I called in they told me that when they asked that, it was just a question and they didn't actually do anything with the information, and that I will keep being charged until I notify them I'm out. Why ask how long I'm gonna stay, make it seem like that information is being taken into account while we draft the agreement, and obscure that asking me that had no purpose and only misled me into thinking I was on a set amount of time?

Garon B.  |  Expérience générale 
Évaluation :
5

The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.

Trudy N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet C.  |  Premières impressions 
Évaluation :
1

Had everything in my storage unit stolen then when I asked for video to take to my insurance they said they only keep video for a month and couldn’t help me

Troy B.  |  Expérience générale 
Évaluation :
5

Thank you for fast and friendly service

Cerebral Palsy Association i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENWARD T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany A.  |  Expérience générale 
Évaluation :
3

The road was terrible and the instructions for the gate were not great. But the guy at the counter was great.

Shannon K.  |  Expérience générale 
Évaluation :
1

0 stars is better representation of what i would give

Denise W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa C.  |  Expérience générale 
Évaluation :
5

The manager Nicole is wonderful and all her staff are just awesome

Dwayne A.  |  Premières impressions 
Évaluation :
5

The facility was very very very clean and the employees were very helpful at all times Thanks for a great place to store things Thanks for all your help Len Rombough

LEN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashly i.  |  Expérience générale 
Évaluation :
1

Below poor, if there are as a rating I had a bad experience

Conrad M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariam A.  |  Expérience générale 
Évaluation :
5

Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !

Mark H.  |  Premières impressions 
Évaluation :
2

There is 24 hr access but you need to use the small door. I was unable to contact the staff working at the site.

Tricia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki B.  |  Expérience générale 
Évaluation :
1

There are some great staff there that help you in the best way they can, then there are some other ones who are clearly overworked and not impressed to be there and it shows with their ability to provide even acceptable customer service. Paid for 24 hour access and on multiple occasions was unable to get in to my unit l, and the phone call into the store was unsuccessful just to be told "well it should work". I had to go into the office a few days later before I could gain access to my unit. Trying to phone in to speak with anyone is next to impossible and on a few different occasions I waited on hold for 45 mins to be told to hold again, and if you have have issue when you get to the counter when you go into the store expect to get a snarl if it's not one of the guys that are working. I would absolutely not recommend storage solutions from this uhaul facility!! Trailer and truck rental services are decent if you do all the self check in and return on your phone.

Natasha H.  |  Expérience générale 
Évaluation :
1

Tried to move in on move in date. Storage unit was locked. And they didn't give me the proper access code for the gate so I couldn't move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn't in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn't even open until 9:15. I was done moving in at 9:30 but since I didn't have my lock I didn't leave until 11:00. Worst experience I've ever had and all they offered me was a free one month 24 hour service. Which is only $10.

Alicia A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pauline f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raffy M.  |  Premières impressions 
Évaluation :
4

Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.

Andrew H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sakshi s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

1986922 Alberta INC. E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sorin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghulam A.  |  Premières impressions 
Évaluation :
2

I think it's better to keep the customer servic

Gerald G.  |  Premières impressions 
Évaluation :
5

The young man at the counter that helped me was so kind. He dealt with a difficult person that was before me with so much patience. If it was me I would have told the guy to *@&* off and go some where else. Great Job!!

Chandra E.  |  Premières impressions 
Évaluation :
5

The staff at the location were amazing and very helpful. First time renting a storage unit.

Crystal M.  |  Premières impressions 
Évaluation :
4

Easy move out great experience

Kelly Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robin m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed A.  |  Expérience générale 
Évaluation :
5

Accommodating and flexible.

Ferbert E.  |  Premières impressions 
Évaluation :
1

I would not reccomend your storage site to anyone. You lack in every which way possible your management sucks and is a coward that cant talk to her customers.. I still have not recieved my refund on my rv site

Crystel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kost B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne O.  |  Expérience générale 
Évaluation :
4

The person who helped with signing in was awesome went out of her way and stayed past her shift to make sure everything was good for me. She deserves kudos from management

Raymond D.  |  Premières impressions 
Évaluation :
2

I was going to Rate this place above average and say the staff were very helpful and friendly until I checked out. I had to wait at least 20 minutes before anyone came in to help because the only 2 employees I noticed were outside helping other customers. When one did come in to serve the growing lineup asked me want I wanted and I said " I'd like to check out". Went through the usual locker number and name. Then she asked if it was clean, I said yes then she promptly said" well if I go out there and it isn't clean I'll be checking you right back in". I said I swept it out I also wanted to say it is cleaner now then when I moved in because it wasn't swept out previously. Figured it was better not to aggravate her. I believe the place is understaffed especially coming into the end of the month. 2 people working for the volume they do is ridiculous.

Douglas W.  |  Expérience générale 
Évaluation :
5

Excellent facility

Barry H.  |  Premières impressions 
Évaluation :
1

My google review: Terrible experience at this U-Haul. I rented an outdoor storage space for my camper and the employee had no idea how to operate their system. It took him 4 attempts and 45 minutes just to reserve my spot, even though I had reserved online, and called ahead before I arrived. I was told conflicting information, one person said I needed a lock, another said I didn't, the employee reserved me a slot that apparently didn't exist. It was no surprise when I went to drop my camper off for the first time, my swipe card didn't work, and of course it was after hours. The security for the outdoor storage is terrible (anyone could jump the fence), and it is more of a storage dump for garbage than for campers. Needless to say, I turned around and cancelled the next day.

liam h.  |  Expérience générale 
Évaluation :
5

This location is very busy and the staff are great!

Deverell C.  |  Expérience générale 
Évaluation :
5

David did an excellent job setting me up. The manager who I believe is named Nicole was excellent also. I am very pleased with the service I received from the Winterburn location.

Carmen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariana B.  |  Premières impressions 
Évaluation :
3

10x10s could actually be a 10x10 if you take a tape measure to it considering since I don't wanna be paying for storing your concrete but overall then that i give you guys a 3

TERRANCE O.  |  Premières impressions 
Évaluation :
1

I reserved a storage space a week ago and went to move in. The staff were very helpful and when i went to put some stuff in the unit it had 2 other locks on it advising another renter they had not paid their bill. These notices were on another 9 units just on the way to the elevator. So i was rented a unit that wasnt even available. Upon going and advising the staff they let me know thay didnt have anything else available. She said she would call and let me know before they closed after her walk around. I didnt receive a call and had to empty my car load back into the house. So now im looking at alternatives to uhaul as they are not reliable. I dont have the time to move my stuff more than once into a space i was rented and they didnt even KNOW wasnt available. Its ridiculous.

Carrie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oussama A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald L.  |  Expérience générale 
Évaluation :
2

Storage unit was dirty. Lock they sold was poor quality. Staff were slow and unaccommodating.

Joshua E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Urmela S.  |  Expérience générale 
Évaluation :
3

My unit was changed and way to small now have to rent second one but other that was good

Jamie M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pascal L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly K.  |  Expérience générale 
Évaluation :
3

The office is well laid out and clean and tidy. All around the newer part is clean. When we went to look at the drive up storage unit the weatherstrip along the bottom of the door was missing and the unit hadn't been swept out. That was on a sunday, tuesday was there to unload and the weatherstrip hadn't been installed nor had the floor been swept. In front of the container found rusty nails and bits of metal laying along the roadway between the storage units.

Douglas W.  |  Premières impressions 
Évaluation :
5

The staff was very friendly, very helpful and there customer service was the best iv seen in years from any company...They were willing to help me know questions asked when I had mistakenly got the wrong storage unit, they were more then understanding when I called them to inform them I was going to be late...All together the best experience ever. Thanks again to the staff.. FatimaS

Fatima S.  |  Premières impressions 
Évaluation :
5

This is 3rd time, to the same facility! That explains it all

Ivan M.  |  Premières impressions 
Évaluation :
5

More then accomadating to me during a stressful move . I cannot thank them enough , I will recommend you Guys to everyone that will listen to me ,, thanks again!

Julie M.  |  Premières impressions 
Évaluation :
5

Amazing service and staff. Keep up the good work,and stay safe.

Rodney G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R.  |  Premières impressions 
Évaluation :
4

Nicole was great! We had a few hiccups during our stay and she did everything she could to make it right. She was kind and upfront about it all. We appreciate management like that.

Jocelyn B.  |  Expérience générale 
Évaluation :
3

The unit we were given was very dirty - oil stains all over the ground and the unit was covered in dirt/sand. It had not been swept out.

Joshua E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Expérience générale 
Évaluation :
5

Unfortunately shortly after we rented the unit my husband realized it wouldn't work for us. The staff member I dealt with was very understanding and kind. We had no issues at all.

April B.  |  Expérience générale 
Évaluation :
5

check in/out process not properly explained, set off alarm.

Mike M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman T.  |  Expérience générale 
Évaluation :
1

The storage container is dirty, full of ice and water. I was given another shed... only it belonged to someone else. Was given another unit, it was clearly too small. Ended up taking the dirty shed and laid boards down so my belongings don't get damaged. I had UHaul labour on site and I had to pay them for waiting around. I had no where to put my dust. I asked for the garbage and was immediately told I would be charged if I want to dump garbage. I explained no it just dust and dirt and some broken glass. I was instructed to put it by the tiny tiny recycle bin. Weird.

Deverell C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darcy k.  |  Expérience générale 
Évaluation :
2

I haven't had a storage unit in this well known for being scumbag run by a bunch of inhumane obese losers that steal from the customers. This location made me lose everything and 3 years later they are harassing me with spam emails. I think they are fraudulently using my name and I'm going to hire a lawyer to find out. I hope someone burns this location down with the staff in it. Not a threat as I'm not stupid, simply freedom of speech. I will never in a lifetime rent u-haul again and I'll let anyone that listens know why not to as well.

Patricia G.  |  Expérience générale 
Évaluation :
4

They need to fix the website. I cant pay o line but my account is there with nothing on it

Brandon V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Expérience générale 
Évaluation :
4

The first person helping me appeared to be new to the company or self-storage side of the business. They were friendly, but missed providing me some information. It wasn't until another person stepped in and finished setting me up that I got all the information necessary, and was even guided to my specific unit. My movers were able to unload my stuff into my storage unit without any issues.

Brianne T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alanna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith f.  |  Expérience générale 
Évaluation :
3

The gate sometimes didn't close. The light wasn't working in our storage unit.

Evelina S.  |  Expérience générale 
Évaluation :
4

I had a good experience.

Grant K.  |  Premières impressions 
Évaluation :
5

The staff were personable and informative, both upon booking and again when I came to sign. There was an issue with my reservation that was immediately rectified above my expectations. The rest of our transactions were smooth, and even though I couldn't arrive until shortly before their closing hour, I was assured that they were there to help me, and didn't rush the process at all. I chose Uhaul for their pricing; I recommend them for their service standards!

Angelique W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy J.  |  Premières impressions 
Évaluation :
5

Merci

marilyn V.  |  Expérience générale 
Évaluation :
5

I've had storage in the past at this location and they have always been excellent, if I need storage again I will definitely come to this location. Great job team .

abraham d.  |  Expérience générale 
Évaluation :
5

Facility was excellent. Staff were professional, helpful and kind. Overall excellent experience. Thank you. Carmen Kennedy 587-988-1666

Carmen K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith f.  |  Premières impressions 
Évaluation :
5

Nicole & staff are the best @ what they do! Experienced, helpful, knowledgeable & simply awesome Above & beyond to help Luv luv luv the place

Nancy L.  |  Expérience générale 
Évaluation :
5

Have had several engagements with uhaul Winterburn recently and experienced excellent service each time. Please pass on my thanks to all the staff.

William R.  |  Premières impressions 
Évaluation :
5

Braden was an amazing help throughout the entire process!!! The move-in was a breeze!!! The move-out was pretty simple!!! My storage location was very convenient to the door. Overall, I was impressed!!!

Tyler G.  |  Expérience générale 
Évaluation :
5

The manager and staff were always pleasant and helpful. I would recommend this Uhaul Storage to all my friends and family. Thank you so much for your service! Heather M.

Heather M.  |  Expérience générale 
Évaluation :
5

Very clean, convenient & well-maintained facility. No complaints from me, yet.

Arne H.  |  Premières impressions 
Évaluation :
5

I love this location. Staff is awesome and helpful they know what there talking about and are awesome to deal with

Jennifer W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keishla w.  |  Premières impressions 
Évaluation :
5

Exellent place ! Helpfull staff!

Ivan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrii T.  |  Expérience générale 
Évaluation :
5

I hope you will fix the gate of our storage unit, I am afraid that snow will be inside through the hall of the orange door. Sorry, I forgot to mention it. The service was great! Thanks again for your time.

Irina V.  |  Premières impressions 
Évaluation :
1

I moved my precious items, my life into this facility where the staff seemed sane and professional but turned around and evicted implying I slept in my unit which was absurd and absolutely not the case. I had my uhaul booked to remove my things next day the manager Johnathan said I wouldn't return the truck when I've always returned the trucks on time paid in full cleaner then I rented it and no reason to imply I slept in my unit as I came and went once a day he was 100 % just bullying me because I dressed different and or being native he just outright didn't like me. I had to leave all my items outside for the night as I hadn't planned another truck being denied for no reason by this jerk Johnathan. I lost everything, they stole nearly everything. I'll never forget that. Karma will pay it's due to these scumbags at winter burn uhaul one by one the greasy fat losers will suffer a great loss then spend eternal in loneliness like I felt that cold day. Please do not support or rent from these people they are rotten terrible pathetic excuses of human trash.

Patricia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather w.  |  Premières impressions 
Évaluation :
5

the only thing I would add is that when accessing the facility after hours, the track on the small door is very cumbersome to get the carts over and through when the access to the sliding doors are turned off. if this could be removed it would help out immensely. I'm not sure if this is possible. thank you for allowing my comments.

Susan P.  |  Expérience générale 
Évaluation :
5

The staff was great with assisting with a quick move out. Merci.

Jessica P.  |  Expérience générale 
Évaluation :
1

Someone did hit and run to my truck, which was right in front of cameras. But the manager was unable to pull the recorded images or videos. Secondly there is no schedule for the manager, usually he is not there in office hours. Lot's of littering on my truck, I found dirty pillows, towels, etc on my truck. Front desk guys are awesome, like Braydon and Cataline, but unfortunately they don't have all the authority's, if the manager is not there

R w Transport L.  |  Expérience générale 
Évaluation :
4

Needed a small unit but none available so I had no choice but to get a bigger one for more money should have charged me price of smaller unit what I wanted gesh

Shannon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY H.  |  Expérience générale 
Évaluation :
3

The billing process was frustrating. When something went wrong on your side, letters were sent out without first contacting us personally. These letters got to a friend before they got to us. There was no email or phone call. Both times, the payment didn't go through due to problems on your side which could have been addressed easily with a phone call (Free) and quicker than by letter (paper, envelope, stamp, irritation to customer).

Floyd B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ron l.  |  Expérience générale 
Évaluation :
5

Asst. Manger Nicole and another employee whose name can't recollect was not helpful but Katlin and Brayden helped. I needed a larger unit and unhelpful people denied unit citing its on hold. The next day I called and Katlin helped me reserve as it was never on hold but when I came in the evening the guy refused to give despite showing reservation email but finally a call to Mr. Brewer solved it. Mr. Brewer is great.

Nitin and Mona S.  |  Premières impressions 
Évaluation :
5

Best storage facility in Edmonton.

JACOB A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABBEY S.  |  Premières impressions 
Évaluation :
5

The young man named Breadon was very helpful and very knowledgeable he was very professional.

Dallas S.  |  Premières impressions 
Évaluation :
5

Perfect place to do business with / friendly people

Darren F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kate w.  |  Expérience générale 
Évaluation :
5

Jonathan and the lady I made reservations through were fantastic!! Highly recommended

Ari S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack G.  |  Expérience générale 
Évaluation :
3

Overall the experience was good. The only problem is I was being charged too much for the storage unit with a third of the space being taken up by an air duct. Maybe don't charge full price for that into.

Guenivere s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla h.  |  Expérience générale 
Évaluation :
5

We have been dealing with this particular U-Haul location for many, many years and are currently renting two additional units. We have always found their service to be friendly, helpful and timely even through management changes and construction.

Dale R.  |  Expérience générale 
Évaluation :
1

Manager would not return my calls after evicting me very unprofessional in my opinion

Michelle H.  |  Expérience générale 
Évaluation :
1

When i got to the store i went straight to the counter, there was only one other customer buying a few things, not busy at all 2 staff were working, It took staff an hour of my time to get me set up on the computer, then another 30 plus minutes to take me and show me where the stall was, takes me to my stall to find out it was rented already, then need to wait to get a different unit and then wait to get a pallet placed in the unit. I went back up to the office to see where the person went (i waited over 15mins) and you had a customer outraged because he was waiting for an hour and no one was helping him, i read all the reviews for this store and majority of the reviews say the same thing, and against that i came anyway and thought it couldnt be that bad...but indeed it was.

Theresa R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine l.  |  Premières impressions 
Évaluation :
1

I had my unit broken into. A large quantity of my goods were stolen over the course of weeks, because I was never told that someone broke into my unit. I was then told that there was nothing that could be done and it happens. Now sometimes things do happen; but I can't say enough bad things About how the staff handled the situation once it did happen.

Kyle G.  |  Expérience générale 
Évaluation :
5

Staff are very friendly, helpful and accommodating. We didn't make any reservation for the storage room that we needed because we were told on the phone that no reservation was needed . However, the staff at this site was able to recommend better storage units for us.

gary c.  |  Premières impressions 
Évaluation :
4

There was camera's and a security gate, but I didn't have a light in my unit the whole time which I did mention. I also had a hard time getting through when I called the majority of the time. Besides that staff was helpful and friendly. I had another storage unit I let my daughter use but then didn't have access to make arrangements on afterwards so it cost me an extra $260 after she had moved out which I didn't appreciate. I've been a long time customer spending at least $5 000 with Uhaul over the years. I also had mice in my unit which went though some of my stuff and not done unpacking it all so not sure all the damage it caused yet. I think there should be better ways to deal with the mice situation as in under door guards to keep the mice out.

Kristen c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W.  |  Expérience générale 
Évaluation :
5

Above and beyond. The young man that i dropped the vehicle to is doing a great job He was quick friendly easy to talk to and rushed to help me check the vehicle in. My opinion, he should get a raise or a bonus. Really impressed with the guy I the front who signed me in for the rental and storage. He was polite a knowledgeable and I was out the door with keys and a storage unit in under 20 min. Good help is hard to find. They both left a good impression. I usually don't take the time to fil out comments but to let you know they are Defiantly good assets. In udndddss da

Dustin K.  |  Premières impressions 
Évaluation :
5

I have bee renting a space for storing my Blazer about a year now and I feel confident about the security Uhaul has on storage for customers. I am happy also Uhaul management amended my storage fees to match my pension dates for 9th of every month to 30th of every month. This request is in effect now and ensures me that my preauthorized payments to Uhaul moving will never go delinquent till I no longer need storage which will be soon.

Len N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilham S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carina R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren W.  |  Premières impressions 
Évaluation :
3

No light and the overhead door would close if not propped up.

Bradley H.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful. They allowed me to leave the trailer there because I had had such a horrible experience when renting the trailer (in Victoria). They did not have any locks as someone had come in the night before and purchased them all so I had to use my own. My husband is coming in a few days with another load and he will purchase one then. Thank you for your help.

Carmen K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyson T.  |  Premières impressions 
Évaluation :
4

I was happy with the experience. I had a minor issue with the alarm and a few times there was a bit of a smell, but the building is new and clean. Well done. Thanks

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara P.  |  Expérience générale 
Évaluation :
5

Great group of people. Friendly staff and pricing that for me is worth the drive out from the city:)

Randy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalona L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F.  |  Expérience générale 
Évaluation :
5

Staff are helpful and friendly.

Susan P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwayne a.  |  Expérience générale 
Évaluation :
5

This has been a nice, friendly experience. My special thanks to Nicole, who was especially helpful and, always polite. Well done, Nicole; thank you. Other staff members were also friendly and helpful. -RSI.

Ronald I.  |  Expérience générale 
Évaluation :
5

Bien

sajad h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson C.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Ivan M.  |  Premières impressions 
Évaluation :
1

I have used uhaul a lot within the last few months. From renting two vehicles and renting a storage unit. Not enough staff and always waiting. Staff giving the wrong information regarding storage units. I will never recommend uhaul Winterburn in Edmonton. When you're in the business with customers. You do what you can. Worst experience ever.

Samantha-Lee S.  |  Expérience générale 
Évaluation :
5

John and the staff were awesome to work with for both the truck rental and our storage locker.

wayne m.  |  Expérience générale 
Évaluation :
4

Great Staff , I will miss them 😊

Carmen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy P.  |  Expérience générale 
Évaluation :
5

My stuff had better storage than it did at home! Great place to leave all your things.

DAVE F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances and paul h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
5

Very clean and most important respectful staff and educated 👍 The price is competitive and the units are much better than other storage like u store it or sentinel ...

sam r.  |  Premières impressions 
Évaluation :
3

I didn't like the waiting inline they should have more then one worker

Lindsey M.  |  Premières impressions 
Évaluation :
5

The uhaul agent may have been to most accommodating and knowledgeable agent I've encountered in my lifetime. Truly amazing support...

Mike B.  |  Expérience générale 
Évaluation :
5

Great experience but whish the large sliding door opened with the pass key after hours.

Jeremy P.  |  Premières impressions 
Évaluation :
5

Unbelievable service above and beyond. The staff and management directly went out of their way to make us happy and cooperative every time we visited. Great attitude Great People Great store 5Stars

Jamie N.  |  Expérience générale 
Évaluation :
4

Pure awesomeness well done

Warren A.  |  Expérience générale 
Évaluation :
5

The staff make the experience really easy from start to finish.

Robert H.  |  Expérience générale 
Évaluation :
5

Met expectations and got a good deal on the rental rate.

Dustin M.  |  Expérience générale 
Évaluation :
5

With very minimum staff on hand, they were very professional and proficient in assisting all customers that were present.

Ian L.  |  Premières impressions 
Évaluation :
1

The manager Jonathan and employees at this location were the worse humans I've ever had the unfortunate times of renting anything from. They especially the manager discriminated me for being homeless

Patricia G.  |  Premières impressions 
Évaluation :
5

We mostly dealt with Dan who is an amazing and friendly person. He always made us feel welcome, he is very knowledgeable about products and pricing and made sure we understood everything.

Tanya L.  |  Expérience générale 
Évaluation :
5

Well maintained storage facility.

Virgilio C.  |  Expérience générale 
Évaluation :
3

The line up was really long n I went online to not wait in lines so that really sucked.. not enough workers

Olivia T.  |  Premières impressions 
Évaluation :
4

We were very happy with your facility. We would recommend this facility to anyone.

MR. AND MRS. M.  |  Expérience générale 
Évaluation :
5

Thank you U-hall

Christopher C.  |  Premières impressions 
Évaluation :
5

Very helpful and outgoing

Tyler G.  |  Premières impressions 
Évaluation :
5

The staff here are very cool people too deal with. The manager Jonathan was very accommodating with me when I had a problem with my moving process that could've cost me money but he helped me save.

William K.  |  Expérience générale 
Évaluation :
4

The people at the Winterburn Uhaul were great. Friendly, professional and helpful

Koreena F.  |  Premières impressions 
Évaluation :
5

The staff was extremely friendly and accommodating. They went above and beyond to help ease the stress of moving.

Michelle F.  |  Expérience générale 
Évaluation :
5

The customer service rep was thorough and answered all concerns.

david w.  |  Premières impressions 
Évaluation :
5

Well priced, very accessible and clean. Quick arrangements. Thank you.

David T.  |  Premières impressions 
Évaluation :
4

Though there was some confusion on the availability of a store room, the clerk was very helpful and resourceful.

Floyd B.  |  Premières impressions 
Évaluation :
4

Service was great, staff was very helpful. The problem was he was the only one in the store to help.

Robert C.  |  Premières impressions 
Évaluation :
4

U-Haul trucks/trailers should not be parked in loading dock area. It is very difficult to back to loading dock with a large trailer, and get proper placement for loading. Blocks others from loading

peter B.  |  Expérience générale 
Évaluation :
3

The storage was nice but had a hard time to get into the storage ,I paid them for 24 hr access & the whole month couldn't get in after hours ! Drove there like 3 or 4 times after hours , waste of time

Itayi B.  |  Expérience générale 
Évaluation :
5

Originally I dealt with your west end office. I was very impressed and continued to be impressed at your Winterburn outlet. Being a past store manager I think about good customer service. Thumbs up.

Douglas M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Harry S.  |  Premières impressions 
Évaluation :
5

Very clean facility. Very competitively priced. Very easy to get to and use. Very friendly and professional staff!

des d.  |  Expérience générale 
Évaluation :
4

The door to my unit does not go all the way down and leaves a 1 inch gap for rodents to get in unit 625

Graham n.  |  Premières impressions 
Évaluation :
5

staff were amazing

Stephen K.  |  Premières impressions 
Évaluation :
5

Renting a storage locker was painless, and Daniel was really helpful!

Carla S.  |  Premières impressions 
Évaluation :
2

The counter seemed to be under staffed with long wait periods for service. The charge for a full month and not being prorated for days used in a month's billing is very cheap.

Deirdre P.  |  Expérience générale 
Évaluation :
3

S.O.

DORIANN B.  |  Expérience générale 
Évaluation :
5

Excellent personal, just need more than one during busy morning rush.

Marvin M.  |  Expérience générale 
Évaluation :
4

Staff was very accommodating for all of my rental and storage needs. Will definitely use the services again. Merci.

Theresa C.  |  Expérience générale 
Évaluation :
5

Great service.

elizabeth t.  |  Premières impressions 
Évaluation :
5

Wonderful staff keep up the good work.

Dan G.  |  Premières impressions 
Évaluation :
4

The ramp at the big door could be improved, the carts have a really hard time getting over it with items frequently spilling off in the process.

Mark P.  |  Premières impressions 
Évaluation :
5

I felt our contents were always safe and the facility is great - clean, accessible, well lit and with friendly knowledgeable people!

Robert R.  |  Expérience générale 
Évaluation :
5

Due to the time of the month and how busy they were my service was personal and very professional. So glad I chose uhaul.

Gladys K.  |  Premières impressions 
Évaluation :
5

Clean, easily accessible and reasonably priced. Location of the facility, along Stony Plain Road, is convenient.-

wOLFGANG s.  |  Premières impressions 
Évaluation :
5

N.D.

Virgilio C.  |  Premières impressions 
Évaluation :
2

https://goo.gl/maps/Yy4V8eBF76Pa13i38 Is the link where you will find my review and I sincerely hope it helps you better your service.

Scott W.  |  Premières impressions 
Évaluation :
5

GREAT STORAGE AND GREAT LOCATION WITH BETTER PRICE .

ALAN D.  |  Expérience générale 
Évaluation :
5

Was very pleased with the price and service we were given

thomas w.  |  Premières impressions 
Évaluation :
5

Everyone was very knowledgeable and assisted us in a very timely manner, although calling in, waiting on hold was a little longer than I cared for, it could have contributed to being Fri long weekend

Mark T.  |  Premières impressions 
Évaluation :
5

Most helpful and polite location I’ve ever had to deal with.

Teresa M.  |  Premières impressions 
Évaluation :
5

Staff is great. Procedure was fast. I got 1 month free storage unit and it really clean in there. I had an excellent experience I'll always us uhaul.

Tracy L.  |  Premières impressions 
Évaluation :
5

Friendly staff!

Erin H.  |  Expérience générale 
Évaluation :
5

Thanks for everything

Tamara B.  |  Expérience générale 
Évaluation :
5

It was a great place will differently come back if we need anything. It would be nice if uhaul had trailers that were 8X20 bigger is better.

laura m.  |  Expérience générale 
Évaluation :
2

No problems with pick up but drop off and storage was changed 4 times even on the same day I called to confirm drop off and storage destinations. Arrived at 'confirmed' destination - changed again!!!

william g.  |  Premières impressions 
Évaluation :
4

Our move from BC included a storage unit in Edmonton. Johnathan, Jennifer, Shelby and Daniel made reservation, check-in and equipment return a smooth and pleasant experience. Great work, U-Haul team!

Mike B.  |  Premières impressions 
Évaluation :
5

Really nice and helpful. Really happy with the service with the service.

Connie M.  |  Premières impressions 
Évaluation :
2

U-Box; original delivery in BC was great, the delivery in AB was a mess, not scheduled or delivered for days past online booking date. 5-10 calls-branch was going to call & never did. 50th Street

Dawn B.  |  Expérience générale 
Évaluation :
5

Signing up was fast and easy, moved my vehicle in the next day which was on a weekend where everybody glorifies the weekend and there are those who serve the public regardless of day.

Len N.  |  Premières impressions 
Évaluation :
5

218th St experience is deserving of 5 stars despite the very stressful experience on the whole. U-Haul needs a competitor.

des d.  |  Premières impressions 
Évaluation :
5

The only issue I ever had was the alarm going off about 30 feet in when entering the storage area 3 times on different occasions , I am happy to say I still have my hearing and No Heart Attack

Michael R.  |  Expérience générale 
Évaluation :
4

Will use again in the future

Jeff S.  |  Expérience générale 
Évaluation :
4

everything seemed fine to me.

Janice S.  |  Expérience générale 
Évaluation :
4

Central booking did not log out call for return so moving to location was delayed3 days. Local staff went beyond to get storage pods delivered in the freezing cold. Thanks

Karen B.  |  Expérience générale 
Évaluation :
5

Very helpful staff, especially since we all had to be flexible due to extreme weather

Steve B.  |  Expérience générale 
Évaluation :
5

Secure and clean indoor storage facility. Prices are fair. The Security system is great. I will definitely use this facility again if I ever need to and will recommend to others. Merci.

Paige S.  |  Expérience générale 
Évaluation :
4

Thank you..you guys were available for when I needed u..no one else was Jamie

Jamie Z.  |  Expérience générale 
Évaluation :
5

Very clean, safe, and convenient. Staff is also courteous and helpful.

Peter B.  |  Expérience générale 
Évaluation :
5

Very well lit and easy to enter

sidney h.  |  Expérience générale 
Évaluation :
5

Thanks for the great service

Ufuk K.  |  Expérience générale 
Évaluation :
1

If someone walks in and knows your name and asks to gain access they add their name without contacting you. Allowing them access to your unit. Also the general manager yelled at me and hung up on me

Katrina I.  |  Expérience générale 
Évaluation :
5

went above and beyond!

Anderson C.  |  Réservation 
Évaluation :
1

Very bad security. Lots of items stolen from my unit that got broken into twice. The staff was notified to fix the locking mechanism the first time and did nothin about it.

Darcy M.  |  Expérience générale 
Évaluation :
5

I like the fresh clean environment.

Melanie O.  |  Réservation 
Évaluation :
5

Very good customer service very satisfied thank you very much

Ron L.  |  Réservation 
Évaluation :
5

I appreciate your service and would like to use u-haul storage facility again if I need.

Jenn N.  |  Expérience générale 
Évaluation :
5

I was very pleased with the service and knowledge of the gentleman that helped me. Would definitely recomend this location.

Brendon C.  |  Réservation 
Évaluation :
1

The biggest pain to get my refund and in the end they still screwed it up ans I never recieved it onto my card.

Kristi U.  |  Expérience générale 
Évaluation :
5

Two things needed asap for indoor storage area: 1. Washroom in storage area 2. Large Garbage can by sliding door, inside and outside 3rd item: daily clean along curb & loading area, gives good sales

peter B.  |  Expérience générale 
Évaluation :
4

.

KEVIN C.  |  Expérience générale 
Évaluation :
5

Very nice to work with , Fast service and clean units

Jeff S.  |  Réservation 
Évaluation :
5

Staff are always so busy but make sure to take care of the customer and maintain a positive and helpful attitude and ensuring we received what we needed.

Becky B.  |  Expérience générale 
Évaluation :
3

I didn't need to go into the location I only had my UBox delivered to my house. Staff were excellent. Always speak with staff @the location you can't trust dates/times from UHaul call centre

julie a.  |  Expérience générale 
Évaluation :
4

went off painlessly and fast I di have a little bit of a hard time opening the door to my unit everything else was good.The lady on shift when I arrived was friendly and competent did a good job.

Bill M.  |  Réservation 
Évaluation :
1

I still haven't received a call back from anyone regarding the recent theft of my property that occurred on your site 2 weeks ago. After 2 attempts to contact someone within your organization.

leo l.  |  Expérience générale 
Évaluation :
5

Staff were friendly, attentive, and competent! Thank you very much.

NEIL B.  |  Expérience générale 
Évaluation :
4

Everything was perfect, except getting gate code to work to access the storage spaces. However, technology only works when it wants to.

Aaron K.  |  Réservation 
Évaluation :
4

I would use uhaul again

JAMES M.  |  Expérience générale 
Évaluation :
5

Agent was friendly, polite and informed. Side note: the "move in date" referenced on the reservation is incorrect. It should be Oct. 15/18. Should I be calling someone?

Linda C.  |  Réservation 
Évaluation :
2

The 3rd u-box was not delivered and therefore had to throw away my furniture. The location I used in Surrey BC did not seem to know anything about the missing ubox

Suzanna M.  |  Expérience générale 
Évaluation :
5

Very pleased!

COLLEEN C.  |  Expérience générale 
Évaluation :
5

Darcy was amazing. Her customer service was above and beyond. Especially when I was having such a rough time with my move. She doesn't know how much she helped me out. Thanks uhaul and Darcy!

Scott L.  |  Réservation 
Évaluation :
5

Amazing customer service. Everything was done in a professional manner. GM of the facility went above and beyond. Je la recommande fortement.

Michael K.  |  Réservation 
Évaluation :
5

Everything good, the service and the new building!

Marcelo M.  |  Réservation 
Évaluation :
2

I booked a moving van a month before we were to move out.. for three days. It was available for all three days. I got a call a day later saying we could only have it for 8 hours. How stupid.

ashley l.  |  Réservation 
Évaluation :
1

Office was awesome although seemed like the storage was disconnected, not carried about and very insecure. Office staff onsite awesome though.

Tesleen M.  |  Expérience générale 
Évaluation :
1

The gate to the storage wasn't working right for about 2 months. Was left open all the time. Someone was living in one of the units too. It's so trashy. Poor attitudes thr employees had to

walter t.  |  Expérience générale 
Évaluation :
3

Average in every way

GLORIA K.  |  Expérience générale 
Évaluation :
2

Service from U Haul was not impressive. First my name was misspelled, due to this, the UHaul box was late, however delivered after numerous phone calls, the pick up was unprofessional.

Verlie S.  |  Expérience générale 
Évaluation :
2

I have used several storage facilities over the past 15 years. This one was the worst by far. Unit was advertised as 5' x 10'. It was just under 4' wide. False advertising! I expect compensation!

WARREN S.  |  Expérience générale 
Évaluation :
5

Great service all around

darrell m.  |  Expérience générale 
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