Customer Reviews for U-Haul Moving & Storage of Winterburn

3 564 évaluations

21818 Stony Plain Rd NW   Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

(780) 447-3063

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 447-3063

21818 Stony Plain Rd NW
Edmonton, AB T5S2C3
(Northside of Hwy across from Westgate Inn)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Friendly staff, knowledgeable and got me in and out quickly. Super happy!

Karla Y.  |  Premières impressions 
Évaluation :
5

Fast in and out Polite staff

Jan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron G. 
Évaluation :
4

Very busy all 3 times I was there, not enough staff to accommodate

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainier Y. 
Évaluation :
3

I reserved a dolly just to find out that they didn't have any. I bought one. What a waste of my time. Staff not friendly at all. I know really short of staff and they are working long days.

Jeannot M. 
Évaluation :
5

Truck was clean and service was pretty quick although I thought booking online would eliminate waiting in line. My issue and disappointment was i booked a trolley which was not in the truck when I got to my destination. Yes I should have checked, however I didn't become I took the word of the CSR. Lesson learnt.

Dian B. 
Évaluation :
4

I asked if there was a free lock with the rental I saw on l line, I was told no. When I went to the unit there was a lock in there?

Sherry P.  |  Premières impressions 
Évaluation :
4

More dolly and doors to open. Very little dollys

FAITH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex C.  |  Expérience générale 
Évaluation :
3

Received moving blankets dirty in a pile, had no choice no others available. Over charged from Original reservation that was made initially. RIPOFF!!!!

Dave B. 
Évaluation :
5

Trailer was great. Quick pickup and a quick return. Will rent from here again.

Damon H. 
Évaluation :
1

I got a dirty trailer, I got the outside dirtier so I washed it. And then I returned it, interior as it was, it's not my responsibility to clean the inside of the last persons mess. Instead I get charged a cleaning fee. Absolutely ridiculous

Riley H. 
Évaluation :
4

Veh outside lots of dead bugs, should have been washed off...inside of truck dirty. The drivers seat needs to be redone, as there is lack of support...they should go air ride, as my back was so sore after just 2 days of driving and I springs need replacing due to the number of drivers making them compressed...as a not overly tall person, it sucked!!! Thank goodness I spent 16 years as a professional driver in the military. They need more staff.

Shirley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christophe P. 
Évaluation :
5

Great custoner service with good advice.

Devesh A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
2

When I arrived for my scheduled 10:00am pick up, which I pre-registered for, the app told me to look for the truck in the lot then select found the truck, which I did successfully. Then it told me to go get the keys where I found out the truck was being serviced and not available. I had been given the $50 guarantee and a choice to wait for another truck to come in or to drive to winterburn another 7,4 km away. Essentially this was insulting as the additional 14,8 km plus gas chipped away from feeling good about the guarantee. Not to mention the two people who couldn't wait for me to arrive at our move site since I was 1 1/2 hours late getting there.

Allan T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

roderick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

The lady that helped me was awesome. And for people In not so good moods in the place she had a smile for me.

alfredo H. 
Évaluation :
5

There was a bit of a wait and no place to sit. I walk with a cane so a chair would have been nice.

LeeAnna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando D. 
Évaluation :
5

This place was excellent, staff was extremely helpful!

Brian V. 
Évaluation :
1

The lady has so much attitude

olusola S. 
Évaluation :
5

I would like to thank Nicole for helping us with the rental. Nicole was very helpful and we would like to let her know how much we appreciated her assistance with our rental. She went the "extra mile" for us and we hope she can be rewarded for her excellent service.

lesley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG L. 
Évaluation :
5

I rent weekly from this location. The people are great: courteous, friendly, and knowledgeable. Nicole is wonderful and exceptional. Shelby: very cheerful and friendly.

CHUKWUEMEKA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
5

The after hours drop-off fee should be disclosed at the rental time as well as the instructions for the online drop-off should be given. In my case it was fixed with a refund which I appreciated.

Marcos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
1

When I pick up the truck the lady working in the morning was late opening the store, and then she was so rude and ignorant. The truck was filthy inside and looked like it had never been cleaned. Dropping off the truck nobody was inside when I went in and had to wait at least 10 minutes for someone to come inside. If I ever rent a truck again it will not be from this location. Disappointing for the money spent.

Simon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheng Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Len M. 
Évaluation :
5

Possible have a lower mileage Rate

Dieter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan C. 
Évaluation :
4

Vehicle booked as mobile check in. Unit would not start. Very disappointing as this delayed my day, having to go inside, wait in line for assistance and get another unit set up. I ended up mopping the inside to assist the staff. The staff were great. This is my second rental of a truck that had mechanical issues.

Darren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug A. 
Évaluation :
4

Yeah the new staff are incredibly polite and honest about what they do and don't know. When that arose they quickly and cordially found or provided a solution. Also happy and easy to joke around with, a bonus.

Mateusz S.  |  Premières impressions 
Évaluation :
5

Service was impeccable, staff friendly and helpful. Clean and well set up storefront

errol P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
4

Triaging customer line-ups would facilitate better overall service than "first come first served". Pre-booked reservations should be prioritize, then supplies purchases, then new reservations.

Douglas B. 
Évaluation :
5

Not much really. Good service and easy to use. This is my first time renting a uhaul. It was more expensive than I thought it would be at the end but I'm still pleased by the whole experience.

Sandra K. 
Évaluation :
2

Have more than 1 staff at a time. I had a reservation at 11 am and didn't get my Uhaul until 11:45. We waited in line for 45 mins and wasted a lot of time waiting.

Jonathon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M.  |  Expérience générale 
Évaluation :
4

Your staff may need to do vehicle checks in between clients. The half-ton i cam to pick up, had the "change oil soon" notice on. Desk clerk dismissed it this until i mentioned that the oil viscosity level was reading "Zero" and i would like it checked in case the engine failed during my use. As it turns out he relented and ask the mechanic to check the oil. When she checked the oil it needed a quart and half to bring it up to full. Desk staff need training - listen and not just hear your customers. as this could have been a very bad rating. Otherwise the vehicle was in good condition and the exchange was seamless.

Julian B. 
Évaluation :
1

Somebody should contact me,this should not be posted,tks

Larry D. 
Évaluation :
5

Great service all around, Thank you.

jeanne K. 
Évaluation :
2

Waited well over twenty minutes for rental approval. Location appeared under staffed for how busy it was

Annissa W. 
Évaluation :
1

Shut your store so that someone else can run it to offer better service. I can't imagine the pain you guys gave me. Shut the doors and go home. You guys are unable to run this business.

Titto J. 
Évaluation :
2

The truck wasn't ready for scheduled pick up time, check engine light was on and reserved equipment wasn't available. Truck was also low on fuel so it had to be filled before we could begin moving. This location seems very disorganized and the staff need more training.

Lacey H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
4

Could have a few more customer reps available when lineups start

Sean D. 
Évaluation :
3

My 2 concerns were a 2 concerns were that I Reserve that trailer early August and when it was time for pick up I had to go all the way to the other end of the city to pick it up to pick it up. My next concern is I did drop the trailer off early by 2 days and there was no kind of a rebate for for returning it early.

Terry W. 
Évaluation :
2

The line up inside while waiting for a reserved truck was long, slow, and poorly managed. Additional staff would be beneficial.

Spencer C. 
Évaluation :
4

Everything went smoothly. Positive experience.

David K. 
Évaluation :
5

Helpful customer service

Farshad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Very nice n friendly service. Pls improve faster service … long line up. Took me 50 min on the line

Sadiri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

Staff deserve a raise. They were professional and courteous and provided excellent customer service.

John-Marc D. 
Évaluation :
5

Not so well lit at the outdoor locations. It's summer so it's still okay. Very clean.

Bob K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
5

Excellent customer service and pick-up was streamlined.

Terence V. 
Évaluation :
3

The lady who "assisted" me on the phone made me wait and after few minutes, just said "ok it's done" without explaining about my return. Great customer service!

Eleazar C. 
Évaluation :
5

Nothing was easy pick up and drop off!

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Great customer services, but a little far from my place. Didn't wanted to use a neighborhood dealer as the ones around me all get really low ratings. Wish you open more full service U-Haul locations around the city.

Ruimin Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rony D. 
Évaluation :
1

Majority of my belongings were damaged by moisture and mold.

Dean W.  |  Expérience générale 
Évaluation :
4

Better signage where to enter to pick up equipment

Ron C. 
Évaluation :
5

Awesome I have moved 3 times with in a year and each time they have been amazing to deal with. Quick, efficient and accommodating Thanks again

Allan C. 
Évaluation :
5

The Staff was very helpful they went above and beyond to help me get a unit! Especial Nicole she was so awesome

Arlene G.  |  Premières impressions 
Évaluation :
5

I regularly rent from U-Hall at Winterburn, Edmonton, Alberta. Jason is always very friendly, knowledgeable, and courteous.

Chukwuemeka O. 
Évaluation :
5

Fast service and friendly helpful staff. Very refreshing compared to other locations.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheryl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaimie A.  |  Premières impressions 
Évaluation :
1

I had things stolen out of my RV. My RV was vandalized and nothing was done till 3 days later when I said the people that did the damage are still there and that they are living in the RV next to mine.

Shawn W.  |  Expérience générale 
Évaluation :
5

Thank you to everyone at that location.

joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nazlin g.  |  Expérience générale 
Évaluation :
2

Tried to pick up a 5x8 cargo trailer for 1-way trip. First three trailers all had problems with bearings & tires. Frustrating to be told the trailers were 'ok' and 'had safety checks' when this clearly wasn't the case.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Len K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john s.  |  Premières impressions 
Évaluation :
3

Everything was great except there was only one employee working at the time of pick up. Arrived for my 8 o'clock reservation at 7:55 but did not leave the facility until 8:30 as the overworked employee had to help 5 customers before me.

Ryan L. 
Évaluation :
5

Staff was excellent, quick process to rent the 20' truck, also mopped the inside before we left to ensure we had a clean vehicle. Drop-off was fast and easy.

Ibrahim D. 
Évaluation :
3

Pick up area needs some streamlining, always units parked and cannot get access. Need a better way of picking up and dropping off units. Overall it's my neighborhood UHaul and visit location a lot.

Gabor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rio W. 
Évaluation :
1

U bins where sent to Winterburn and there was a paint spill in one. My fault. I was called by Nicole and told I had to get down there and transfer things in a new box. I rented a truck instead and said I would move the things from it to my home. Upon getting there to pick up th truck I told her I would be moving stuff. She never gave instructions where box was or anything then left us standing there for 2 hours because she was bust waxing the floor because higher ups where coming Even when someone was sent to get her with my phone call she refused it as she was busy. Every time I book for the rest of my u contsiners they phone and book farther away. Sitting in a home 5 children very little belongings.

shawnee and Jeff T. 
Évaluation :
4

The staff and service itself were great. Just the facility the layout is a bit poor with the parking lot. There's dolly's to use for your stuff except no flat surface to roll them off the sidewalk to your car. The lot doesn't have much parking as it's crowded with Uhaul trucks and a Genie lift taking up all the spots. You're trying to use the single elevator where you might be wheeling in multiple dollys and carrying heavy things and it's set with a quick door close timer and an alarm if you try to hold it open.

Keegan E.  |  Expérience générale 
Évaluation :
5

This was excellent facilities and excellent customer service very clean surroundings and Friendly employees. I am morethan satisfied and i will definitely refer this location to a friend and family. Thank you uhaul stony plain road.

Rollie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo Exequiel D. 
Évaluation :
4

Very easy drop off process. Quick and painless.

Trent K. 
Évaluation :
5

Good service!

Devon Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olena P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigodon A. 
Évaluation :
1

very unorganized Nicole the manager was argumentative, abrupt and unaccommodating. Qualities not becoming for a person in her position. There was a lot of damage that was not marked down and it was obvious that the damages had been there a long time. You system is very broken and requires a complete overhaul, methods procedures and customer service. I am taking the time to fill this out however I feel this is an exercise in futility.

cathy M. 
Évaluation :
5

Everyone at the Winterburn U-Haul was amazing. Super helpful, patient, and accommodating! Would highly recommend again! Everyone deserves some compensation for being so amazing at their jobs! 11/10

Erica L. 
Évaluation :
3

Maintenance on equipment is important. This vehicle shakes terribly

Jackie L. 
Évaluation :
5

Well I had rented 24 moving blankets but I only used 6 of them so the other 3 bags of blankets were not used at all, when I returned the truck I explained it to the Lady and She said She would remove the fees for the blankets off My bill but She didn't do it. So could You please check it out and reimburse My credit card!!Thx

Rheal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal M.  |  Expérience générale 
Évaluation :
5

The person that help us went above and beyond and deserves a bonus!!!

Renessa S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen Y. 
Évaluation :
5

In and out in under 5 minutes - service was great

Brian C. 
Évaluation :
3

There was a long line in customer service - might help to have extra staff for busy times (there was people on staff around). I also had a reservation for 1:30 and the vehicle wasn't available… little was said or offered. Pretty sure I was supposed to have guaranteed pick up. The delay in getting my vehicle wasn't added onto the time I was expected to return it either

Elisabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vernon G.  |  Expérience générale 
Évaluation :
5

I was in a situation of uncertainty about my house and belongings with me working out of the country. I chose your storage facility and everything went well. My payments were taken out on my credit card and everything was smooth. Any problems were my own problems. I planned on the storage to be only a short time until I had more definite plans. Before I could return, Covid came along. Travel was next to impossible then my credit card expired. I called my bank as I am working in Cambodia, and they immediately forwarded a new credit card to me in Cambodia. That should have been ok as the number on the card would be the same. But, that was too easy. The card never made it to me. Therefore they couriered out a new card but this time with a new number. Meaning my payments could not be made on my credit card. I had to get someone to pay cash. But soon I will be back in Canada making decisions. It may come to the point where I may be back at your doorstep needing storage again. I would not hesitate using your facility again.

Douglas M.  |  Expérience générale 
Évaluation :
3

The storage was good. Didn't like that Uhaul requires a specific lock on their units which gives uhaul access to your unit if they so wanted. You aren't allowed to use your own lock.

Alissa R.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn L.  |  Expérience générale 
Évaluation :
4

Staff was very helpful and pleasant to deal with.

Anna C.  |  Premières impressions 
Évaluation :
2

Had over a hour of wait time checking out of storage unit and returning uhal truck nopne at the front desk.

Brandon G.  |  Expérience générale 
Évaluation :
1

I moved out Monday and got a message that my rent it due inn3 hours today I asked the lady at the counter but she said she was to busy to check my locker and she would do it later and email me the info I hope this happened and no charges go onto my credit card

peter s.  |  Expérience générale 
Évaluation :
5

Love everything about this place, nothing wrong with it, the trailer was phenomenal and safe

Brandon F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Y.  |  Expérience générale 
Évaluation :
5

I can't remember the name of the gentleman who served me he Is heavy set with a beard lighter color But he was Super helpful informative polite friendly nice And even though u-haul's computer systems Not only when I rented the truck but when I rented the storage Clearly made the poor guy's job harder as the computer weren't working Efficiently/freezing I didn't even care that's how good the guy is at his job!!

Scott P.  |  Premières impressions 
Évaluation :
4

Only issue is there was a lock on my locker when I first went there after hours. I called u haul the next day and they had the lock taken off. Other than that everything was great.

Brennan W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie B.  |  Expérience générale 
Évaluation :
4

As to customer service in the facility and on the phone, excellent. The staff were great. The challenge is the wait time - there are not enough representatives to deal with the month end/new month volume that is part of moving and storage.

Kim B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angela T.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful people working there. I'm never have any problem .Perfect location too . I'm can say excellent.

Jakub T.  |  Premières impressions 
Évaluation :
3

Light was burnt out in unit, difficult to see without flashlight

Aleksia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen m.  |  Premières impressions 
Évaluation :
5

Loved the experience! Will choose Uhaul again!

Holly L.  |  Expérience générale 
Évaluation :
5

The manager and staff were amazing!

Cuong L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W.  |  Expérience générale 
Évaluation :
5

Always a pleasure dealing with Uhaul, storage and rentals.

Samih L.  |  Expérience générale 
Évaluation :
5

The lady that helped me , doesn't realize but the little simple things that she did for me changed my day and I would highly recommend this facility along with her at the till her customer service was exactly what I needed that day ! Absolutely impressed . And she was the reason !

Shaylee B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Y.  |  Premières impressions 
Évaluation :
1

Was happy with my experience up until the last two months. I had purchased a year rental package and was due to move out in March of 2022. I started to receive emails in Jan that I had a payment due. I had already prepaid so I didn't pay much attention. They I started to get "Pre-Lein" letters and every 2 weeks, penalty charges were added to my file. I called multiple staff who said they would clear it up for me. It didn't happen as I kept getting notified. I finally spoke to the female manager there and she said to ignore those and it would be cleared up. I went this weekend to get my stuff and my code didn't work anymore AND there was a double lock on my unit and my account was still deliquent!!?? What a frustrating ending to my experience with this location. I won't be doing business with them again nor would I recommend them. When staff stays they a re going to take care of things, they should. When a manager says they are going to take care of things, they better!! So upsetting.

Karen M.  |  Expérience générale 
Évaluation :
1

This facility only does walkabouts every two days. My storage unit was broken into and everything I had was stolen. Over $7500 stolen and Uhaul did nothing. They refused to offer me any consolation or any reimbursement. All they offered was two months free rental. This is the worst facility ever with absolutely the worst customer service. They are thieves. DO NOT RENT ANYTHING FROM THIS LOCATION.

Lorna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maunish C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrilynn n.  |  Premières impressions 
Évaluation :
5

Excellent operation, service and pricing

Samih L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C.  |  Premières impressions 
Évaluation :
5

The staf were great but the parking lot was hard to access due to snow ruts.

Clinton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C.  |  Premières impressions 
Évaluation :
5

Access card not working Trailer hitch too heavy for me to lift off the truck hitch.

Tricia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad D.  |  Premières impressions 
Évaluation :
5

There was some issues with the fence not being open when we needed it as we were going out of town but the gate was frozen. It took 2 days to manually open the gate. Which not sure why they couldn't manually open it the first day. But other then that I will be back. Nicole and her staff are very friendly easy to work with.

Jennifer W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saddam A.  |  Expérience générale 
Évaluation :
3

Arrived as instructed to find the gate inaccessible. Was eventually informed after 30 mins of wasted time that the gate was frozen and no one was sure when it would be fixed. After waiting another 20 mins to see if the issue could be resolved I went home and resorted to calling every half hour or so to see if I could move in. After about 2 hours the problem was resolved. Unfortunately it was then dark in the facility and lights did not work - leading to an unpleasant move in while -25C outside.

Paul M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernie g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P.  |  Premières impressions 
Évaluation :
5

With the various challenges experienced Nicole, Brandon and others I didn’t get a name we’re very helpful Thanks

Dant B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie B.  |  Premières impressions 
Évaluation :
5

There was new guy who was lost but tried his best to accommodate. A coworker came by to help him out and was very knowledgeable and professional. Thanks

George T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandran I.  |  Expérience générale 
Évaluation :
1

It had 3 inches of ice from door to door in the spring. The door was falling off the track for 3 years and never fixed. Security is a joke with numerous break-ins including an attempted theft of my cargo trailer. I was told the security cameras don't cover that area. I am so happy to be out of there and will never have anything to do with Uhaul again.

BRENDA P.  |  Expérience générale 
Évaluation :
5

Winterburn,my favorite place! Thank you,for your service !

Ivan M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cohen P.  |  Expérience générale 
Évaluation :
5

Very convenient location for me! Very friendly staff! I highly recommend this location for service!

Dean A.  |  Expérience générale 
Évaluation :
5

Very clean and I felt safe when I had to access my unit. All the carts worked smoothly to help me transport my stuff back and forth.

Sharron W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cerebral Palsy Association i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernicerachel w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C.  |  Expérience générale 
Évaluation :
5

The only thing that wasn't clear was where to enter my code to exit the facility, it wasn't visible at the gate. Staff were very friendly and helpful

Douglas T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laris K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah M.  |  Premières impressions 
Évaluation :
5

The staff friendly and very helpful

Mustafa A.  |  Premières impressions 
Évaluation :
5

The lock wasn't in the unit but a quick call down to customer service and all was resolved. Simple, easy and hassle free.

Jane F.  |  Online Move In 
Évaluation :
5

Absolutely love the two gentlemen at the winterburn site. Can't say enuf great things about them. They are the only reason I keep returning to this location along with using uhaul.

Kimberly T.  |  Expérience générale 
Évaluation :
3

Experience was generally good, but there were a few hiccups: - my storage unit was not cleaned out from the previous tenant and I had to move a lot of stuff outside of the unit (including rotting food) and clean the floor (with what I could find in the previous tenants stuff) before moving my stuff in. - I couldn't get a hold of the office staff to tell them about the above; they put me on a long hold. I did tell them about it later, however when I came in for another thing. - I had a hard time finding the exit/sign out kiosk the first timenI was there and had to search for it for about 10 minutes. I think the location of that kiosk could be better marked and communicated.

Kevin P.  |  Expérience générale 
Évaluation :
5

The only Cavia to me would be to have the check in/check out device show that it is used for both better. Beside that, it was very simple to navigate through the storage unit facility. P.S. The app isn't very efficient, but the website has caused no issues.

Mikael V.  |  Premières impressions 
Évaluation :
5

Great staff excellent service

Myra B.  |  Expérience générale 
Évaluation :
1

Stored our belongings to this facility. Not even 3 days our storage got burglarized. It happened in the early morning on a Saturday and they called us to let us know that it's been ransacked at around 6pm. You guys should invest in good lighting, wireless cameras (yes! The thieves cut the line) and a fence that's not easy access.

Kyle S.  |  Expérience générale 
Évaluation :
2

I was asked how long the stay would be, I said 4 months, and they noted it down. I later discovered I had been charged for a 5th month despite having been moved out for a full month, and when I called in they told me that when they asked that, it was just a question and they didn't actually do anything with the information, and that I will keep being charged until I notify them I'm out. Why ask how long I'm gonna stay, make it seem like that information is being taken into account while we draft the agreement, and obscure that asking me that had no purpose and only misled me into thinking I was on a set amount of time?

Garon B.  |  Expérience générale 
Évaluation :
5

The only issue I have is with the storage unit itself. It was quite dirty and a simple sweep would have been nice considering the price isn't cheap.

Trudy N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet C.  |  Premières impressions 
Évaluation :
1

Had everything in my storage unit stolen then when I asked for video to take to my insurance they said they only keep video for a month and couldn’t help me

Troy B.  |  Expérience générale 
Évaluation :
5

Thank you for fast and friendly service

Cerebral Palsy Association i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENWARD T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany A.  |  Expérience générale 
Évaluation :
3

The road was terrible and the instructions for the gate were not great. But the guy at the counter was great.

Shannon K.  |  Expérience générale 
Évaluation :
1

0 stars is better representation of what i would give

Denise W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa C.  |  Expérience générale 
Évaluation :
5

The manager Nicole is wonderful and all her staff are just awesome

Dwayne A.  |  Premières impressions 
Évaluation :
5

The facility was very very very clean and the employees were very helpful at all times Thanks for a great place to store things Thanks for all your help Len Rombough

LEN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashly i.  |  Expérience générale 
Évaluation :
1

Below poor, if there are as a rating I had a bad experience

Conrad M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariam A.  |  Expérience générale 
Évaluation :
5

Both unit and stall I rented showed up at closing both times and they were helpful and courteous both times despite staying late and saw me through the process quickly. Thanks again to the staff !

Mark H.  |  Premières impressions 
Évaluation :
2

There is 24 hr access but you need to use the small door. I was unable to contact the staff working at the site.

Tricia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki B.  |  Expérience générale 
Évaluation :
1

There are some great staff there that help you in the best way they can, then there are some other ones who are clearly overworked and not impressed to be there and it shows with their ability to provide even acceptable customer service. Paid for 24 hour access and on multiple occasions was unable to get in to my unit l, and the phone call into the store was unsuccessful just to be told "well it should work". I had to go into the office a few days later before I could gain access to my unit. Trying to phone in to speak with anyone is next to impossible and on a few different occasions I waited on hold for 45 mins to be told to hold again, and if you have have issue when you get to the counter when you go into the store expect to get a snarl if it's not one of the guys that are working. I would absolutely not recommend storage solutions from this uhaul facility!! Trailer and truck rental services are decent if you do all the self check in and return on your phone.

Natasha H.  |  Expérience générale 
Évaluation :
1

Tried to move in on move in date. Storage unit was locked. And they didn't give me the proper access code for the gate so I couldn't move in since no one was at the facility. I had to wait till the next day. Also the free lock wasn't in the unit. Had to stand in line for 2 hours just to see a staff member for the lock. The one staff memeber kept leaving the the till to go somewhere else. Finally the manager came back with one other employee and the line moved quicker. The manager at the store was also 10 minutes late while there was a line forming at the front door so the store wasn't even open until 9:15. I was done moving in at 9:30 but since I didn't have my lock I didn't leave until 11:00. Worst experience I've ever had and all they offered me was a free one month 24 hour service. Which is only $10.

Alicia A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pauline f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raffy M.  |  Premières impressions 
Évaluation :
4

Had an issue with the initial unit, quickly resolved by the counter staff, who were friendly and courteous.

Andrew H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sakshi s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

1986922 Alberta INC. E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sorin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen P.  |  Expérience générale 
Évaluation :