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JERRY S | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Woburn-Route 128
Testimonials From Recent Customers
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The truck had no windshield wiper fluid which caused me to stop and clean the salt and grime off the windshield.
Ann HThis is the best and cleanest U-Haul storage facility I have visited in Massachusetts! All the workers are friendly and helping and I've never had 1 issue here in over a year. Thank you! Justin Cecchini
justin c | Expérience généraleThe entire process was so easy and U-Haul was beyond accommodating to make my move smooth. Every representative was helpful and friendly every step of the u-box journey. Highly recommend the u-box service.
Bernadette PArrived in 2 days! Which was faster than I thought ! Just keep what you're doing!
Richard DThe cargo van could be cleaned more thoroughly. The keys could be organized better to avoid any mixups.
YUANJIAN YVery bad experience. They gave us broken vehicle and we had to drive it to service station for tyre pressure multiple times. Ended up paying double the money because of added miles. I suggest hertz or enterprise if you need to rent truck. Much better service and better priced. They also charged us second day because we were 30 minutes late as we had to go to gas station for tyre pressure. You will never face such problems with hertz or enterprise.
NEERAJ YEasy to deal with, equipment was great, just wasn't impressed w/ counter help. I had a couple questions which were answered but felt I was "bothering " the rep.
RICHARD LThe girl who delivered it was extremely helpful and kind
lance mI am very impressed with the facility! Only problem that I had was I was lead to believe that there was 24 hour access. I showed up at 7 pm with my truck ready to unload and found I could only enter through the small door, so I was unable to bring my furniture in. Thus, I had to pay for another day of truck rental.
Susan F | Premières impressionsCompletely satisfied! Quick, efficient, and friendly!!
ROSA RThis location went above and beyond to ensure my already stressful move day went smoothly. Pick up was a breeze and drop off took seconds. Amilcar (GM) and Corey were very helpful and made sure I had everything I needed to complete my move. Will recommend this branch to ANYONE in need of a U-Haul or moving supplies. 5 stars!
SARAH EThey took great care of me!
EMILY WEveryone was respectful and answered my question. I would recommend this location to people
KELLY SI reserved a van on line for 8 am. The location opened at 9, but the on line reservation said I could pick up the van using my phone and the online pickup. When I arrived at 8 am, the van was not ready and I called Uhaul and was told I had to wait for the site to open or go to another site. When the Woburn site opened at 9, I was told Uhaul does not do on line pick for vans. I had people waiting for me to help me move and lost an hour.
RICHARD RI had an 8 am pickup and used the app to do it. I was called the night before and asked if I would rather do with an agent as they arrived at 8:30. I indicated I needed to do earlier and would use the app. I arrived at 8 and could not open the lock. I spent 20 min trying and doing all the tips on line. When the two staff came at 8:30 they were very helpful in trying to open the lock as well but they couldn't open it either. So they decided to get me another truck very quickly. I appreciated their help. However, if there are problems with the locks and app then U-Haul shouldn't offer it as I was waiting 30 minutes to get my truck and had people waiting on me. I would hope that U-Haul will give me some sort of credit for my time and inconvenience as well as move to a more current practice as a electric lock box with a code on line like Home Depot or Amazon uses and save a lot of people effort and time. Location and truck and two people that helped were great. Process and time wasted was poor. Likely will post something to avoid the app pickup to warn future renters.
KEVIN RThis is a great service, and U-Haul has the overall best pricing over other moving companies! Convenient and definitely is very accommodating for the person packing and moving. I would definitely use U-Haul over others again!!! Thank you to all your staff.
ALICE JI have rented from this location multiple times, and my experiences have consistently been positive. While things don't always go perfectly, my most recent rental had a mechanical issue. Amilcar, the site manager, went above and beyond to resolve the situation promptly and professionally. It was truly refreshing to experience such outstanding customer service.
John GOnline reservation sucks.why ask for passport lease and other irrelevant information.
Justin MHave more equipment. I had to go to another location to get everything I needed they didn’t have the transporter I needed
JAMES JI've had a great experience with this U-Haul storage facility! The units are clean, secure, and easy to access. The staff is friendly and always willing to help with any questions or concerns. Highly recommend if you're looking for a reliable storage solution!
Eros R | Expérience généraleI send a complaint to receive a refund of $57 as wrongly charged for fuel + fuel service wheras I explicitely informed the desk at the check-in + picture on line ( + email) that the fuel level was wrongly higher than the actuel level ( 3/8 instaed of 1/8) . After 2 hours of rental when returning the car , I discovered that I was wrongly charged . Have sent an email Mohammed Benzaghou 8579289380
MOHAMMED BTop notch service. Everything went well. I will definitely go back if needed.
WILSON MEasy rental with a great staff!
John SI rented a car dolly and it was very nice except for the straps that go around the tires kept popping loose. Other than that I didn't have an issue and customer service was excellent
PATRICK DThe Woburn location is terrific. Here is the problem. A 5'x9' open trailer without a ramp is 4'3" wide. Seriously. The 5'9" trailer with a ramp is about 4'11" wide. So I had to switch my rental which was very time consuming for me, to say the least!
STEVEN DVery different experience receiving the boxes in California than shipping them from Boston. California was a much nicer experience, staff really helpful and friendly. No problems at all, and clear info.
Mauricio LWalked into lobby no one there waited over 10 min walked to a garage area person said be there in a minute She asked me what I needed I stated I would like to rent a cargo van. She said do you have a reservation I stated no She shook her head and said none available I left my wife went online and was able to rent one immediately so we drove back and rented it Girl stated it was in the process of being cleaned that's why she couldn't rent it Any way we got it brought it back in less than 1,5 hours with less miles than on contract Never got a refund on the less mileage used Lousy service but I had no choice.
RICHARD FThanks very much for supplying the substitute lock
Cecelia S | Premières impressionsEverybody here went above and beyond and helped me out. Merci.
JOEL GI forgot my key to get everything out my storage and was helped with no hassle.
ANEUDY S | Expérience généraleEverything was fine , no problems. Easier to rent than try to pack up my SUV
LEE BHighly recommend. They were very helpful in directing me where to drop off the trailer and assisted with the unhooking of the trailer.
KURTIS SThe guys working on the morning shift till closing were great. On November 30 2024 Very helpful
RICARDO CThe truck itself was clean and ran properly. However, when I arrived for my 8am pick up I was told that the car only had 1/4 tank of gas (and once I got in the truck it was actually less than that). This was really inconvenient because it meant I had to stop twice for gas on a moving day. I'm not saying the truck had to be completely full, but having less than a quarter tank was not ideal. Additionally, the truck I was provided was 5th in the line up of trucks which was odd for an 8am pick up. Instead of just pulling out and being on my way, I had to reverse out of the back of the line, 3-point turn to get out of the parking lot, and then get on my way. With some better planning, my 8am pick up could have gone a lot smoother. I hope this is something the local team can improve upon.
ANGEL IStaff was very accommodating and great to work with
FRANCIS SThey were very helpful!
SAIFUDDIN BToda la gente que trabaja en este lugar me trató muy bien. un muy buen equipo.
roslieide S | Expérience généraleNothing! Everything was great!
Kristine Kyou all screwed me big time! got there at 700 AM for a "remote" pickup, spent 30 min out in the cold trying to figure it out - turns out whoever closed the night before forgot to set the rental up that way. Had to come back 2 hours later - then sit in a 15 min line - really messed up my day. NOT good.
MATTHEW AJust very good, pretty smooth all around. Communication could have been clearer at times -- Phone app does not cover everything as suggested on certain automated telephone responses. Movers on Boston end (came to Extra Space Storage in Auburndale) were excellent.
STEPHAN PThe vehicle I had needed brake, transmission and steering column work. It didn't shift smoothly at all. The brakes were hard to push down, making it difficult to stop. The steering wheel was fairly"loose". The wheel did not stay still ever, while I was driving it. At one point I was driving straight but the wheel was turned a little to either side. It was not horizontal. The rental experience was smooth and the building is immaculate. I would rent there again.
PAUL PMaintenance. Vehicle was a death trap.
GREGORY OThere were some hiccups in the system which necessitated several calls to make sure the U-boxes would be delivered properly. We do love all the people who work for U-box: the drivers are flexible and professional, as are the people working the phone. Would definitely work with Uhaul again to rent a u-box.
Cas GThe young man who assisted me with the truck rental was exceptional. Very nice, very helpful, very friendly.
MARGARET OAmilcar and his team went above and beyond to handle my truck rental. The truck I received from Amilcar was brand new and perfect! I requested to reserve 2 items for his location, but unfortunately, one piece of equipment was at another location about 20 miles away. Sadly the item was dispatched to us with a flat tire and we could not use the equipment that day. Thankfully Amilcar and his team took care of us early the next morning ensuring the equipment was repaired changed and ready to go for us even though it came from another location. They were extremely friendly and made the entire experience as pleasant as possible given the unexpected delays. I would highly recommend their facility and team. Merci.
RACHEL GI tried to post this on your app when I dropped off the truck: the truck worked fine but the dashboard lights did not work and it was difficult to shift into Park.
WALTER HService was awesome and I even had the unfortunate but awesome experience with the road side service assistance and she was great and the guy that came to change tire was also very friendly and gave me a call alpha few times to make sure I knew he was coming. Thanks for your service.
JAMES SI am very pleased with all aspects of my experience with UHaul: the convenience and ease of use was impressive. Every time I needed help with some aspect of the experience I was able to find that help whether it was on the the phone or in person on site. I was able to access my belongings when I needed to as well as have them picked up and delivered in a timely manner. Thank you to everyone involved, another successful move completed. Santé!
Timothy CThe wrong U-box container was delivered on my scheduled move-in date, resulting in the third-party moving company having to bring that one back to the storage facility and delaying their delivery of the correct container multiple times throughout the day with very poor communication on their part as well as U-Haul. I did receive a partial refund from U-Haul which I appreciate, but this was still overall a negative experience, so I will strongly hesitate to use this service again.
Shane DStorage was fine but walls were not. Accessibility was horrible, they should make another door at the back of the building. If i knew it was that far from the gate I would never ever rented it. The staff was really rude the couple of times at first but then it got wayyy better with kind people up in the front. I would recommend the store to someone but i would tell them to not get the once in the back. You have to walk all the way to the back to carry everything.
Mukaddes A | Expérience généraleOne headlight was out. Shook violently when breaking. It was dirty. No light in the back. Truck felt completely unsafe.
Megan WGreat help great people.
justin c | Premières impressionsThe owner and the trainee were fantastic, but I had an issue during the truck drop-off. Two employees were chatting and didn't acknowledge me at all. I ended up checking myself out and taking my own pictures. They only engaged with me when I was finished and needed to hand over the keys. It would be great if they could prioritize customer assistance over casual conversations.
VICTOR CWent to my storage unit and my lock had been cut off and replaced for no reason. Had to wait while they cut off the lock again and gave me a new one. My bill has been on autopay for years!! Just got an email from the GM saying sorry to see me go?! WTF!!!!!!!!!!!!!!!!
Edward B | Expérience généraleEverything worked.
Bridget TReceptionist at desk was awesome! Best experience yet!
RANDY NThat was the best facility that I have ever been.
MARTIAL D | Expérience généraleStaff was friendly and efficient, the computer systems at multiple locations were down and they handled it so well they were so personable and extremely helpful. It was a great experience overall.
Kaity CAwesome experience, the general manager Amilcar is a good guy who seems to care about customers, he took care of me, I will only come to this location from now on!
MKRTITCH EDon't be so deceiving with costs.
MICHAEL RVery friendly and nice
KTRIN KGreat guys at the Woburn Olympia Street location they should be commended for thier professionalism
Robert V | Premières impressionsMerci.
Eric A | Expérience généraleVery friendly and accomodating
CHRISTOPHER M | Expérience généraleThe manager was great and helped me move to a new unit when I realized the one I rented was too small. He also took the time to explain to me the check in process as I was having issues.
KEVIN S | Déménagement en ligneThe Staff was always very helpful , They were Xtremely busy but had time to ansa questions , they need beta Handicap access I cudnt walk to My unit cuz it was on the back side the manager didn't want us to use the back door he was rude to My friends & Family shut the ac off on us I've got respiratory issues also he didn't care I suffered cudnt breathe also Ik he seen me wen I went down cuz I wasn't well cudnt breathe plus sweat pourn off of Me but I was out b4 the 3rd. My receipt sed I was paid til 8/3/24 Thank You Monique ,
Juanita C | Expérience généraleManagement is very considerate, facility is clean great that they allow / have a corner for donations or usable / second hand furnitures and items you to donate stuff that you don’t need
Mary R | Expérience généraleWell organized and friendly.
Linda C | Premières impressionsAmilcar and his team were awesome. Très sympathiques et professionnels. Shout out to Jacob. First rate experience.
Bruce O | Expérience généraleA very good experience overall
William M | Expérience généraleVery pleased with size of storage unit. Staff always helpful when we needed it.
Rick U | Expérience généraleThe staff are incredibly nice, and facilities are clean, well kept and nice. Am very happy so far!
Crane S | Déménagement en ligneI was unsure if I had to go to the front office when I moved in, I'm glad I did because I needed a key card for my alarm that was not mentioned in the online move-in process. Upon locating my unit there was a tag on it that said it was available and that the tag should have been removed when it was reserved and rented, so I was unsure if I could put my stuff there and had to run back to the office to check with the associate. Overall just a very unsure process as nothing was spelled out or confirmed before entering the unit.
Eleanor O | Déménagement en ligneFriendly helpful staff,
VERONICA G | Premières impressionsThe staff member on duty was polite, considerate, respectful, helpful and competent!
DONNA M | Premières impressionsexcellent customer service
Lisa L | Premières impressionsRealized the unit I booked online was too small- staff on site were very helpful and kind when i requested switching to a larger unit. Would recommend over my last storage facility.
Jessica V | Déménagement en ligneIt was a little more expensive than I was originally quoted. The only smaller unit had the old owners lock on it so the young man who assisted us said I could take the slightly bigger unit at the smaller init's price. I believe that was never done. With the increased cost since July, I had to make other arrangements.
Joanne D | Expérience généraleAwesome staff, awesome facility
Michael P | Premières impressionsI don't appreciate you sending bills to my sister. She was not on the account in any way. This was completely unnecessary and the wrong thing to do. Because of this, I will use one of your competitors for my moving and storage needs. There is no need for you to contact either of us again.
Ian H | Expérience généraleAll good with Amilcar & the ppl over there. space good.
mike t | Expérience généraleWas very pleased with how securely and safely our belongings were stored.
Hans-Edward H | Expérience généraleAll staff at this location is top notch and went above and beyond with their service!
Jeff K | Premières impressionsVery professional and dedicated
philippe j | Premières impressionsEveryone was great and eager to help. I'm very happy with my experience.
Justin C | Premières impressionsThe door alarms are extremely annoying, if you accidentally hit one with the carts that don’t like to move straight then the system starts blaring
Vanessa D | Expérience généraleThe manager was very helpful and I’m happy with the unit.
Peter W | Déménagement en ligneThe one question I had when I walked in was "what are the access hours?" I was told 5am - 10PM. After all the paperwork and payment was taken, I was told the after-hours doors were broken and I did not have access after-hours. Why pay full price and sign me up when the access is limited to hours that don't work for me?
Tim M | Premières impressionsStaff was very helpful. Great communication.
Willis N | Expérience généraleMy overall experience was good. Two things worth considering. First if it's possible keep the big auto door open after hours. Second in the summer the climate control is set at 80. That is uncomfortable hot. Too hot.
Peter C | Expérience généraleAll the staff were super helpful and friendly
Anthony M | Expérience généraleBien
Edgard A | Expérience généraleFriendly and helpful staff.
BOB C | Expérience généraleI thought the pricing was high, but everything else was fine, thank upo
Lee D | Premières impressionsUhaul app doesn’t work very well the two times I tried to use it
Steven T | Expérience généraleFrancesca is so professional and helpful. She has worked with me to find 2 storage units and 2 truck rentals. Calling me with updates on availability and location as well as answering my 100 questions.
Beth O | Déménagement en ligneThe manager Mr. Ruiz was especially helpful when I had trouble locking the door to one of my units.
WILLIAM B | Expérience généraleAmillcar Ruiz has excellent customer service skills. He was able to help with my moving and provided all the details for the storage. I will come back when I need it again
clara c | Expérience généraleThe staff was very helpful and professional.
Ian H | Premières impressionsThere's a manager thts really rude gave My Fiance an Attitude , he Spoke w an Attitude wen he talked to me. He knos My Situation nd I always make sure it gets paid. Merci
Juanita C | Premières impressionsVery helpful sufficient and understanding
dre s | Déménagement en ligneWhen I arrived to first use my storage unit, the one that was assigned was being used. I was given a unit that had no elevator access and required that we carry everything up a short flight of stairs. That it is one of the reasons I switched to another storage unit at Public Storage.
paula s | Expérience généraleFrancesca really went out of her way to help me with the battery issue when collecting my motorcycle. She runs the storage facility with a great sense of professionalism. You're lucky to have her there as she treats clients like family.
John B | Expérience généraleAucun
William F | Déménagement en ligneThe storage lockers are not easy to get to. I stand unimpressed.
Christian C | Déménagement en lignethe attendant we talked was so helpful amidst a terribly stressful day and several other storage facilities not having space... i don't know her name, but you should give her a raise. She made me want to recommend this place to friends (even though I live in boston)
Benjamin L | Déménagement en lignethanks Francesca for your sympathy m help with your great education
paulo s | Premières impressionsThank you for everything
Mo S | Expérience généraleMy lock is still on unit 1848 and I am paid up until 4/18. I will remove my lock then Thank you
DIANE L | Expérience généraleGreat experience. Super clean and the bathrooms are probably the cleanest. They hire the best janitor to keep the place spotless. Highly recommend this Woburn location. I will definitely be back again.
HONG C | Expérience généraleThis facility was the cleanest and most organized I have ever been in. The cost was extremely competitive. The staff and facility were excellent to work with. They are the BEST!!!!
William C | Expérience généraleMerci.
joyce b | Expérience généraleNeed better access hours. 6am - midnight 24/7 Thanks
Al C | Premières impressionsThere were several billing errors over the last couple years - where my auto pay settings were randomly turned off. Then U-Haul was very aggressive about calling & sending mail to every address on file. I got passed between corporate and the local site because no one could update my profile or see an audit trail to see what happened to my account. This happened again at the end of my contract - I cancelled, got confirmation from the manager that things were complete, only to be charged again the next month. When they charged me they also called and mailed my secondary person on file. Storage facility was good. Website not good. Checkout/closing experience (after multiple years using this storage) was very bad.
Genevieve L | Expérience généraleFrancesca was very helpful and a pleasure to deal with
WILLIAM L | Expérience générale