I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.

I appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3.65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.

The two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!

Staff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.

Very happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.

Thank you easy access and great storage with prices.

Man who checked us in was efficient and very pleasant.

There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.

We closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.

All the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.

I would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.

Lacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.

Clean and well lit. Great place

Everyone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.

Kandi was so helpful and nice.

Kandi was great!

Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.

Representative was very friendly, polite and very attentive. Thank you

The facility is top knotch. Temp controlled, clean, and my items were safely stored for 2.5 years. Very happy with my experience there.

Very clean convenient awesome staff would recommend to friends

The facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.

Great friendly and helpful staff!