Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128

3 816 évaluations

31 Olympia Ave   Woburn, MA 01801
(Formerly known as the Charette Building)

(339) 227-6704

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(339) 227-6704

31 Olympia Ave
Woburn, MA 01801
(Formerly known as the Charette Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RobertC B. 
Évaluation :
5

Amazing. Much better than I ever expected

Bernardo S. 
Évaluation :
5

Thank you. Olympia Ave woburn U-Haul gets me through another move. Thank you for the consistent inventory of trucks and more importantly the professional and courteous employees. I highly recommend

JON C. 
Évaluation :
5

The young lady who was working Sat May 14th, was very pleasant and helpful. She had been other times I have rented and she's always pleasant.

Danielle P. 
Évaluation :
4

Customer service could be better. When I called local office I could not get the best answer to one of my questions. Receptionist indicated person who could help was on vacation. Did want to give credit to drivers who dropped off and picked up boxes, they were both excellent!

Joanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAvid K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed F. 
Évaluation :
5

You should put ties in the truck

Ssempebwa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

First time renting a uhaul. I was sent on a goose chase for a truck, was given 3 or 4 different keys until I just told them which truck was actually accessible. Truck smelled like old cigarettes and ran awful. Worked for rented purposes, but what a terrible truck. No one came out when I brought the truck back and the woman was not very friendly when I went inside.

Amanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARTH H. 
Évaluation :
5

Great team as always!

Dinna L. 
Évaluation :
5

Olympia Ave U-Haul woburn always comes thru when I require equipment rental. Consistently excellent staff, who get me on my way so I can do my thing. Great job….again. See you next time

JON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian G. 
Évaluation :
5

Nothing at all. The on-site fellow and the driver who came to the house were both terrific and helpful.

David K. 
Évaluation :
5

When loaded , the right front tire was soft . Checked it and it had only 45 lbs . Others had 60 lbs . Inflated it to 60 and had no problems .

alan T. 
Évaluation :
5

very professional

Gerry M. 
Évaluation :
1

I returned the U-Haul with less miles than estimated and instead of being reimbursed I was charged an additional $21. Very confused and disgruntled. Would not ever come back to this location.

Cedric H. 
Évaluation :
5

For rentals in general it would be great if there was a phone holder in the vans/trucks. 9 times out of 10 I'm sure people would be using google maps for directions and not having it displayed easily while driving is annoying

Charles R. 
Évaluation :
5

Good 👍 service

Bertha A. 
Évaluation :
5

great

evailton D. 
Évaluation :
5

This location is a shining star. The help are beyond polite and thorough. The manager is always working with the team and always trying to accommodate special customer needs. I was looking for a trailer over the weekend and they were all sold out due to it being the first of the month. I took one for later in the week because I didn't have an option. Francesca on the desk remembered my conversation and called me when a trailer suddenly got canceled and became available. That is Superstar performance in my book. She cared enough about her job and servicing the customer that she actually could remember an individual that wanted a trailer! And by the way I have rented from multiple other U-Haul locations closer to me than Woburn. The extra drive is worth it to deal with such a professional team!

DYAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

The staff was professional, my experience was great, I gonna rent back!!

Athos D. 
Évaluation :
5

Staff was great. Getting the truck and starting my moving process was easy.

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C. 
Évaluation :
3

Costumer service wasn't all that helpful. I had to do a check of the truck myself and the locate where they keep the dolly. Didn't know which truck was mine. The gentleman said it was outside next to another truck and there was 3 of them. More help would of gotten me out of the lot faster.

Elizabeth F. 
Évaluation :
5

I was overcharged based on my pre-trip estimation of trip mileage. I ended up driving less than estimated but i m still charged based on my initial estimate. I did the truck return process including odometer picture. Please correct this I can t give a good review until it s righted.

Alfred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine W. 
Évaluation :
5

As a local staging company, we quite often rent trucks from U-Haul and utilize their storage facilities. Amilcar Ruiz General Manager, Christine and the U-Haul team are fantastic! Always friendly and accommodating. We highly recommend working with the Woburn team on any of your storage and moving needs! Thank you for helping to make our jobs a bit easier. ~kr staging + redesign

KAREN R. 
Évaluation :
5

Yes great, just a cop let me know that the plate on the trailer expired 3/31/22 you can see in the confirm drop off location picture I took. THANK YIU.

BRAD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

I rented an open 6x12 trailer. It was obvious nobody swept it out from the previous renter. Other than that everything was fine. You have an employee named Christine that helped me when I rented it and when I returned it. She is very pleasant and personable.

JEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

All employees were excellent from start to end. Everything is well maintained and organized. Merci

Ayad M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duane H. 
Évaluation :
5

Truck just about at the end of it's life

bob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard L. 
Évaluation :
5

everything went perfectly! Folks at the front desk were very professional & kind. Excellent experience.

helen F. 
Évaluation :
5

Clerk was busy but was VERY accommodating considering t

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
1

Truck had a front headlight out. Empty trash inside the cabin. Staff acted like they were put out when I returned the truck at 7PM.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
5

You the best

ALEXANDRINO S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glennys A. 
Évaluation :
3

Was charged a month of storage when I specified I only needed it for a month and was charged a day before I was to have it all moved out.

DEBORAH H.  |  Expérience générale 
Évaluation :
5

Keep up the Awesomeness customer services 蘭 The front desk representative goes by the Francesca totally great and very knowledgeable. Thank you ! Justin

Gina H. 
Évaluation :
5

The staff was very friendly!

Lana D. 
Évaluation :
5

It was a great experience. The van was very clean.

Jeremy C. 
Évaluation :
5

Staff was extremely helpful and flexible with changing my reservation upon request.

Deanna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F.  |  Expérience générale 
Évaluation :
2

Hello, Unless I hear back from the Woburn, Massachusetts station manager (Mr. Mike) for the refund as promised to me by the staff at the front desk. I will never recommend nor will ever come back to this station. This was the first time I have rented a truck from UHaul and from this location, and to be honest, I feel I was cheated and charged extra for not using the vehicle. When I hired the truck, the fuel was approx. 1/5. I added fuel for $20 for the mileage I will be needing and returned the truck with similar quantity. My total mileage used by me from date of pick up to date of drop off was only 26 miles. And the station has charged me $57,5 for 10 Gallons Fuel and $30 for Fuel Service Charge, which is cheating and looting the customer and not acceptable at all. Am waiting for the call on 04/04/2022 as promised by the staff. Best Regards Mohamed Asif (781) 469 4900

Mohamed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSEY F.  |  Expérience générale 
Évaluation :
5

Great sevice Amilcar and his team are very professional and eager to help. Awsome service great experience!

Greg P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Winston G. 
Évaluation :
2

Service à la clientèle

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L.  |  Premières impressions 
Évaluation :
3

Customer services No people persons. They took about 20 minutes to find he'd or processs Myvrebrzl even tal though I gr reservation already set up. In the system

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
3

The 15' truck DC2448T was not well maintained. The truck engine check light is on and can't go in a straight line. I had to drive it cautiously, it was so stressful. It made me look like I was drunk driving. Of course, it was extremely dangerous. It must be tuned up ASAP before someone has a serious accident.

Guofu Y. 
Évaluation :
5

The staffs are very helpful and nice. The facility is very clean and easy access.

Amber C.  |  Premières impressions 
Évaluation :
5

The team at this location is helpful and courteous .

Ramin T. 
Évaluation :
5

Installation was first rate and customer service was excellent.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constantine S. 
Évaluation :
5

The person that helped me pickup my truck was very professional. I could see he was new on the job and did a great job. Returning the truck was very easy. Would recommend.

Peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robyn R. 
Évaluation :
3

moved trailer 200 feet outside gate after p/u, noted nail in RR tire. Desk told me to call roadside. Had to hook up my own trailer. Road side put incorrect tire on trailer, one tire worn well past wear bar indicators, left marker lamp broken, wiring hanging out, left fender crushed an riding 1/2 inch off of tire. no matching tires on trailer, trailer tracking was horrible and a safety concern. For a cross country move, this was a terrible experience that could have been prevented by a properly trained safety inspection prior to putting back into service. I have rented countless times from Uhaul, and will again in the future. this type of experience could easily have been prevented, shameful.

howard L. 
Évaluation :
5

Excellent service!

Mark G. 
Évaluation :
5

Love this place!

FERNANDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cesar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon D. 
Évaluation :
4

Both on the website and the side of the 10 foot truck it stated this size truck was big enough for a studio/one bedroom. I had a one bedroom move with no couches, no mattress/box spring, or large appliances and it barely held 2/3 of my belongings. Now I have to go to the expense of a second rental to make the five hour trip again to my new home. I was more than willing to rent a 15' truck but I thought Uhaul's recommendation was valid. Not so. Highly disappointed.

Cheryl A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe Gonzalez M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan J. 
Évaluation :
5

The young lady at the customer service desk (checkout register) in woburn, as well as the young man, were excellent. No hassle, no waiting around - in and out and on my way in the uhaul pickup id rented. When returning he vehicle I had asked if she could hold off on running my card for 2 days to pay the full amount I owed (Because of an issue at work)...no problem! Thats customer service at its best - recognizing someone was in a bind (and has every intent on full-filling the contract agreement) and gives them a little extension to make right on the rental contract....and the rest is history. 5 stars Ty again. - Mike

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Christine was very helpful and very pleasant to work with.

Joseph D. 
Évaluation :
5

The best I will do it again

Ana J.  |  Premières impressions 
Évaluation :
5

Staff was helpful and very polite

Joanye H.  |  Premières impressions 
Évaluation :
3

The cab of the truck smelled like urine. It was awful.

Sarah D. 
Évaluation :
5

It was easy and great. Thank you.

Timothy P. 
Évaluation :
5

No improvements needed. Service was excellent ! Didn't catch the young girls name who I worked with getting my van on Saturday morning but she was awesome, on her toes and knew her job. Thank you again !

alberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian k.  |  Premières impressions 
Évaluation :
5

Best Uhaul experience I've ever had. Staff was friendly, the store & truck were clean, the entire process was frictionless. Je la recommande fortement.

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramin T. 
Évaluation :
5

No improvement needed. Ladies were awesome. Location great for a shuttle with place to park our big truck

JAMES D. 
Évaluation :
5

Mike was very helpful , great experience very good

PADDU M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R.  |  Expérience générale 
Évaluation :
5

It was a Awesome Experience!

FRANCINE M. 
Évaluation :
5

Francesca was amazing. She has the patience of an Angel from what I saw. She made it so easy for us, explained everything and was so very kind. You have a wonderful employee there that goes above and beyond to make everything go smoothly for the customers. ⭐⭐⭐⭐⭐

michelle m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therson P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M.  |  Expérience générale 
Évaluation :
5

I would like to Thank the staff at the Woburn location especially the manager, Amilcar Ruiz, Francesca and Mike. They provided excellent customer service. For 6 years that I had my storage unit, I have had a great experience. Thank you again and would recommend this location to friends and family.

RAMON D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta S.  |  Expérience générale 
Évaluation :
4

The staff were very helpful

Sophie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Favour O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C.  |  Premières impressions 
Évaluation :
5

Very good storage unit and the staff here are awesome!!

Ryan M.  |  Expérience générale 
Évaluation :
5

Michael was very helpful and took his time going over the options that would best suit our needs. The level of service, cleanliness and convenience makes us feel confident we chose the right location to store our household goods between moves.

Liz J.  |  Premières impressions 
Évaluation :
3

Issues with billing. Was late with 1st payment. Thought I set up on line but it didn't go through. Was charged a $25 fee. Checked out early and no refund?

rich d.  |  Expérience générale 
Évaluation :
3

Snow and ice build up over a foot wide at load and unload area major safety hazard , possible major injury to happen everything else clean well maintain great lighting

Tom F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H.  |  Expérience générale 
Évaluation :
5

We had used the units from 2015. It was excellent. Thank you.

JANET R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcos a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynn-andrea v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlynn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant F.  |  Premières impressions 
Évaluation :
4

I was in a RV space. Uhaul increased my rent 250 % in 1 month. That is why I left. Otherwise I had a good experience.

Dale S.  |  Expérience générale 
Évaluation :
1

My unit was somehow robbed and emptied with the lock still attached to it. When I asked the staff they were extremely shady and unwilling to help claiming I would have to wait to speak with a general manager about possibly viewing the camera footage. Worst experience ever lost $6000 worth of sneakers and autographed memorabilia and the staff was like "oh well" unbelievable. I am organizing on social media to have a peaceful protest on Olympia Avenue warning future customers of this experience and the shady employees that work there

david M.  |  Expérience générale 
Évaluation :
5

Mike and amilcar the GM are friendly and helpful

Samantha V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly D.  |  Expérience générale 
Évaluation :
5

I received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.

Nicholas C.  |  Expérience générale 
Évaluation :
3

You insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn't fit. I had to go out and purchase another padlock. Do I get a refund?

Robert C B.  |  Premières impressions 
Évaluation :
5

Manager was very helpful

dennis n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M.  |  Expérience générale 
Évaluation :
5

One complaint is the temperature. Wasn't as good as could be.

HEATHER T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONGMEI N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
5

Very helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !

William S.  |  Premières impressions 
Évaluation :
5

Staff was friendly and very accommodating with helping me find the storage solution I needed.

Andrew H.  |  Premières impressions 
Évaluation :
5

This facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.

EDWARD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liu J.  |  Premières impressions 
Évaluation :
1

I would use any other service if given the option.

Alexander Z.  |  Expérience générale 
Évaluation :
5

The U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.

Abigail K.  |  Premières impressions 
Évaluation :
5

The location in Woburn was excellent.

Jennifer H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy H.  |  Expérience générale 
Évaluation :
5

Excellent manager. Great response time when we needed assistance. Would recommend this facility!

Heather L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON V.  |  Premières impressions 
Évaluation :
5

The Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all around

fred c.  |  Premières impressions 
Évaluation :
1

Uhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.

Alexander Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D.  |  Premières impressions 
Évaluation :
5

This facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Merci encore.

KULDEEP J.  |  Expérience générale 
Évaluation :
5

I have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.

Jason L.  |  Premières impressions 
Évaluation :
5

Amilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .

Dinna L.  |  Premières impressions 
Évaluation :
5

My original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.

Janie D.  |  Premières impressions 
Évaluation :
5

Merci!

Auyon M.  |  Premières impressions 
Évaluation :
5

The staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.

Robert F.  |  Premières impressions 
Évaluation :
5

Thanks Becky! Top notch service

Louis L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna B.  |  Expérience générale 
Évaluation :
5

Amilcar Ruiz hizo excelente trabajo.

carmen o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william h.  |  Expérience générale 
Évaluation :
5

Amazing workers, kind, Helpful. Great experience

Elizabeth K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth N.  |  Online Move In 
Évaluation :
4

Very clean. Friendly, helpful staff.

Doran W.  |  Online Move In 
Évaluation :
4

Very helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.

Michael S.  |  Premières impressions 
Évaluation :
5

Manager was very professional and very helpful, would go back if I had to use your facility again!!

Craig W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

The staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Premières impressions 
Évaluation :
5

Great staff and so helpful rent truck and storage units.

Melanie G.  |  Expérience générale 
Évaluation :
5

Everything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.

Darin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
5

The gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.

Edward w.  |  Premières impressions 
Évaluation :
5

Very nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.

Mary R.  |  Online Move In 
Évaluation :
5

Patrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be back

Peter M.  |  Expérience générale 
Évaluation :
5

Thank you for the past two and half years. I really appreciated your clean facilities, friendly staff and convent hours!!! Best Regards, Dave Taylor

David T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent G.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Abel N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and accommodating.

Kent G.  |  Premières impressions 
Évaluation :
5

My experience was excellent! Carlos was extremely helpful and sooo friendly. He helped me in switching my unit so I could fit all my items. The facilities were clean and easy to access. Would definitely recommend them to anyone for storage needs.

Andrea M.  |  Online Move In 
Évaluation :
5

The manager and the staff member were very courteous and helpful.

Aykut B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john w.  |  Expérience générale 
Évaluation :
4

Keeping my stuff there for 2 years, everything is in order still, no floods or rats or anything, so that's good.

Tyler S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A.  |  Premières impressions 
Évaluation :
5

The staff was extremely accommodating and helpful with choosing the storage units and preferences with truck rental and accessories.

Melanie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Expérience générale 
Évaluation :
5

Staff very nice and friendly also helpful.

kelly u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn-andrea v.  |  Premières impressions 
Évaluation :
5

Beyond excellent! Very few times in life you find someone like Mr. Amilcar Ruiz with the commitment to the highest standards. Not only the extraordinary Customer Service skills, but the work ethic. Because of people like Mr Amilcar is not only why people return to uHaul, but is this type of experiences that makes you want to talk about uHaul and to send them to this location. I hope Mr. Amilcar gets to see this feedback. Thank you and GOD bless you !

Gustavo C.  |  Premières impressions 
Évaluation :
5

I have been to several u hauls for truck rentals and storage lockers and this was my first time to the woburn facility and I was given the best customer service I have ever had at u haul. Amilcar was so nice and tokk the time to show me how to use the security system and told me about making sure I check in and out because of the alarm on the doors and just the overall experience was awsome.

Jason L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lucy H.  |  Premières impressions 
Évaluation :
5

They were amazing!

Emma A.  |  Premières impressions 
Évaluation :
5

Awesome and easy experience

derek M.  |  Premières impressions 
Évaluation :
5

Great experience! 1ST time renting storage space, just vehicles in the past, but at same office. Michael Parker was particularly helpful in assigning a space for me, I'm 65 and petite! Very friendly and convenient!!

maria m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip L.  |  Premières impressions 
Évaluation :
5

Staff was excellent, courteous and very efficient and helpful to all my needs. I would definitely recommend your facility to all. Thank you guys so much. Heather Tortorici

HEATHER T.  |  Premières impressions 
Évaluation :
5

Merci

Diane L.  |  Premières impressions 
Évaluation :
5

Amilcar, Michael, and other staff were very helpful to us. Thank you for an A++ service. This was a great experience.

Peyman H.  |  Expérience générale 
Évaluation :
5

Great experience

keith s.  |  Premières impressions 
Évaluation :
5

Great customer experience

NICHOLAS B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
4

The system was down the day that I rented my unit. Because of this some of the units that were thought to be open were actually taken. The staff members who helped me were incredibly helpful and accommodating with the challenges they were facing at the time. The process took longer than expected but the staff members were on top of everything regardless of the situation.

Sarah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina h.  |  Premières impressions 
Évaluation :
5

super nice GM helped me with anything I needed

Hewei L.  |  Premières impressions 
Évaluation :
5

Manager was very nice and did a wonderful job for me!

Michael H.  |  Premières impressions 
Évaluation :
5

We had an excellent experience. Mike Parker helped us in any way possible. We couldn't be happier with the service.

Peyman H.  |  Premières impressions 
Évaluation :
5

Mr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.

James O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kat O.  |  Expérience générale 
Évaluation :
5

I know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.

EDWARD M.  |  Premières impressions 
Évaluation :
5

The staff was very friendly, helpful and professional. Great customer service!

LARRY P.  |  Premières impressions 
Évaluation :
5

Great experience will recommend to everyone, the manager was very helpful and personable..

JOHN S.  |  Expérience générale 
Évaluation :
5

Amilcar was very Helpful, professional.

OMAYRA S.  |  Premières impressions 
Évaluation :
5

Foi mucho burno trabajar com tu compania Very good

Gilmar S.  |  Premières impressions 
Évaluation :
5

Greatest storage experience I have ever had. Fantastic facilities and very professional staff especially Lacey and Kayla. They are the best. I would recommend to anyone.

Richard M.  |  Expérience générale 
Évaluation :
5

Came in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. Merci!

joe a.  |  Premières impressions 
Évaluation :
5

It was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.

Rocio D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio A.  |  Expérience générale 
Évaluation :
5

Expensive vs other storage places but one month free helps

Carol S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE C.  |  Expérience générale 
Évaluation :
5

Amilcar was so helpful and made my moving so much easier. He was patient, knowledgeable and addressed all my questions and concerns. He is very polite and pleasant to work with.

Ella Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B.  |  Premières impressions 
Évaluation :
5

Excellent and timely service.

JONATHAN W.  |  Expérience générale 
Évaluation :
5

Kayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Family

kimberly t.  |  Premières impressions 
Évaluation :
5

Always excellent service at this location

Jesse B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinh D.  |  Expérience générale 
Évaluation :
5

Very helpful,friendly People!!! cleaning place!!!

janete m.  |  Expérience générale 
Évaluation :
5

Jocelyn was excellent to work with! Very happy with end results

Deborah R.  |  Premières impressions 
Évaluation :
5

Staff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !

Luis G.  |  Expérience générale 
Évaluation :
5

I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.

Sarah B.  |  Premières impressions 
Évaluation :
2

I appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3,65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.

Andrew Y.  |  Expérience générale 
Évaluation :
5

The two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!

Lisa C.  |  Premières impressions 
Évaluation :
3

Staff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.

Katherine W.  |  Premières impressions 
Évaluation :
5

Very happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.

Melissa N.  |  Premières impressions 
Évaluation :
5

Thank you easy access and great storage with prices.

Dominic D.  |  Expérience générale 
Évaluation :
4

Man who checked us in was efficient and very pleasant.

Lisa C.  |  Premières impressions 
Évaluation :
4

There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.

English language Center C.  |  Online Move In 
Évaluation :
5

We closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.

Benjamin H.  |  Expérience générale 
Évaluation :
5

All the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.

Richard K.  |  Expérience générale 
Évaluation :
4

I would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.

GIRISH R.  |  Premières impressions 
Évaluation :
5

Lacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.

Richard K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE C.  |  Online Move In 
Évaluation :
5

Clean and well lit. Great place

Nancy O.  |  Expérience générale 
Évaluation :
5

Everyone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.

Brad C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Expérience générale 
Évaluation :
5

Kandi was so helpful and nice.

nicholas d.  |  Premières impressions 
Évaluation :
5

Kandi was great!

nicholas d.  |  Expérience générale 
Évaluation :
2

Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.

Patrick G.  |  Premières impressions 
Évaluation :
5

Representative was very friendly, polite and very attentive. Merci

Bakhtiar H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul c.  |  Expérience générale 
Évaluation :
5

The facility is top knotch. Temp controlled, clean, and my items were safely stored for 2,5 years. Very happy with my experience there.

MELISSA B.  |  Expérience générale 
Évaluation :
5

Very clean convenient awesome staff would recommend to friends

Elaine B.  |  Expérience générale 
Évaluation :
5

The facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.

paul w.  |  Expérience générale 
Évaluation :
5

Great friendly and helpful staff!

Brian V.  |  Expérience générale 
Évaluation :
1

This location doesn’t know what there doing

Diana P.  |  Expérience générale 
Évaluation :
5

Great storage

Timothy B.  |  Expérience générale 
Évaluation :
5

Great experience, staff was professional and knowledgeable.

David M.  |  Expérience générale 
Évaluation :
5

I wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a pole

Jennifer P.  |  Premières impressions 
Évaluation :
3

Had to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteous

Armand B.  |  Premières impressions 
Évaluation :
1

Extremely poor management

katheine c.  |  Expérience générale 
Évaluation :
5

Hours not open late enough for extended access in the town of Woburn

Jessica Z.  |  Expérience générale 
Évaluation :
4

The service was excellent. The only complaint I have is that it is expensive.

Stanley S.  |  Expérience générale 
Évaluation :
5

Facility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!

Teresa R.  |  Expérience générale 
Évaluation :
4

The staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.

Terra M.  |  Premières impressions 
Évaluation :
5

Jennifer

Jacqueline M.  |  Expérience générale 
Évaluation :
5

Used U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!

Robyn D.  |  Expérience générale 
Évaluation :
5

I had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)

ASHLEY Z.  |  Expérience générale 
Évaluation :
5

Great staff and amazing property

Mehdi L.  |  Premières impressions 
Évaluation :
5

The manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.

William J.  |  Expérience générale 
Évaluation :
5

My belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)

Tara W.  |  Expérience générale 
Évaluation :
5

Great experience....clean and secure.... Thanks!

Florence D.  |  Expérience générale 
Évaluation :
3

Woburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.

Gisele U.  |  Premières impressions 
Évaluation :
5

merci

Louis B.  |  Expérience générale 
Évaluation :
2

still getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact

ED B.  |  Expérience générale 
Évaluation :
4

Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.

Susan S.  |  Premières impressions 
Évaluation :
5

Beyond great service! Extremely helpful and very friendly

ASHLEY Z.  |  Premières impressions 
Évaluation :
5

Thank you!!

Jaclyn S.  |  Expérience générale 
Évaluation :
4

Great facility overall.

kevin t.  |  Expérience générale 
Évaluation :
5

Excellent and thorough service! Facility is super clean!

Robyn D.  |  Premières impressions 
Évaluation :
5

I was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!

Jairus M.  |  Premières impressions 
Évaluation :
5

very clean location and the staff was very nice

REDOUAN B.  |  Expérience générale 
Évaluation :
5

THE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .

Priscilla D.  |  Expérience générale 
Évaluation :
5

Friendly and very helpful staff.

Teresa R.  |  Premières impressions 
Évaluation :
5

Jen was super knowledgeable and nice! Sunday morning hours could be earlier.

Kristina F.  |  Expérience générale 
Évaluation :
5

She was very professional I was very happy with the service.

carlos r.  |  Premières impressions 
Évaluation :
5

Joann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.

Brittany K.  |  Expérience générale 
Évaluation :
5

Kayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.

REDOUAN B.  |  Premières impressions 
Évaluation :
5

Good follow up phone calls to ensure correct delivery date and coordinate drop off and pick up

Jeffrey F.  |  Expérience générale 
Évaluation :
3

It not your fault but my package was late for two days and moving company didn't replay on my calls

Anatolijs S.  |  Expérience générale 
Évaluation :
5

These guys are so so great wouldn't trade them for the world the best team around hands down

Adam C.  |  Premières impressions 
Évaluation :
5

Great people

Anthony M.  |  Expérience générale 
Évaluation :
5

The whole operation was smooth, curtious, friendly and professional.

Jim K.  |  Expérience générale 
Évaluation :
5

Hey The team there very friendly I get very good service Thanks

Gal H.  |  Premières impressions 
Évaluation :
5

excellent customer service

Jorge G.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Easy check in and check out process

David B.  |  Expérience générale 
Évaluation :
5

I rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.

luis n.  |  Expérience générale 
Évaluation :
5

Great service. Very helpful. Easy check in and check out.

JESSIE M.  |  Expérience générale 
Évaluation :
3

The billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.

JOANNA L.  |  Expérience générale 
Évaluation :
5

I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.

PAUL G.  |  Premières impressions 
Évaluation :
5

Jen walked us through the whole thing. She did great!

Kristina F.  |  Premières impressions 
Évaluation :
5

Easy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100 %

Amanda A.  |  Expérience générale 
Évaluation :
5

Jennifer was so very sweet and very helpful.

Laura M.  |  Premières impressions 
Évaluation :
5

Great facility and staff.

Nitish G.  |  Expérience générale 
Évaluation :
5

The facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .

Michael M.  |  Expérience générale 
Évaluation :
4

All is okay...

Carlos J.  |  Expérience générale 
Évaluation :
4

We left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.

ERNIE W.  |  Expérience générale 
Évaluation :
5

Nick was very helpful, fast and informative.

PETER S.  |  Premières impressions 
Évaluation :
5

Dealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!

john l.  |  Expérience générale 
Évaluation :
5

It was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.

Debebe s.  |  Expérience générale 
Évaluation :
4

Really didn't use the facility but did use the U-Box and it was easy-as-pie

Joseph F.  |  Expérience générale 
Évaluation :
5

The staff was amazing and went above and beyond to get our u boxes to us .

ANGELA D.  |  Expérience générale 
Évaluation :
5

We kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.

Mimi H.  |  Expérience générale 
Évaluation :
5

Good experience. I’d use uhaul again in the future.

Robin A.  |  Expérience générale 
Évaluation :
5

Jennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.

MELISSA B.  |  Réservation 
Évaluation :
5

It's perfect! Thank you so much!

Bao N.  |  Expérience générale 
Évaluation :
5

Best U-Haul experience I've had.

Alex A.  |  Expérience générale 
Évaluation :
5

Our UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Merci.

douglas s.  |  Expérience générale 
Évaluation :
4

Everyone was very helpful

SUMMER W.  |  Expérience générale 
Évaluation :
5

The person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.

Antoine B.  |  Expérience générale 
Évaluation :
5

Everything went very smoothly. Mike was very helpful and always available for questions.

JOANNA L.  |  Expérience générale 
Évaluation :
5

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g.  |  Expérience générale 
Évaluation :
5

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g.  |  Expérience générale 
Évaluation :
5

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g.  |  Expérience générale 
Évaluation :
5

The staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.

Sarah M.  |  Expérience générale 
Évaluation :
5

Awesome customer service & great location, including the parking area. AA+

Rafael B.  |  Réservation 
Évaluation :
5

They were wonderful! So glad that I used U-Box. Very friendly and always followed up.

SAMANTHA L.  |  Expérience générale 
Évaluation :
4

The hours are not convert

John M.  |  Expérience générale 
Évaluation :
5

Rented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.

Annette M.  |  Expérience générale 
Évaluation :
5

Staff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.

karen r.  |  Expérience générale 
Évaluation :
4

Joanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.

Brent w.  |  Expérience générale 
Évaluation :
5

Using UHaul for our storage needs was both easy and reliable. Much better

david c.  |  Expérience générale 
Évaluation :
5

Great new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend

William H.  |  Expérience générale 
Évaluation :
5

Great!

tom m.  |  Expérience générale 
Évaluation :
5

It was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.

Janice S.  |  Expérience générale 
Évaluation :
5

Great service

Yamari C.  |  Réservation 
Évaluation :
5

Excellent service, very friendly staff!

Julia A.  |  Expérience générale 
Évaluation :
5

Awesome service

John H.  |  Expérience générale 
Évaluation :
5

Nice and helpful people

Paul P.  |  Expérience générale 
Évaluation :
2

The personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.

Robert H.  |  Réservation 
Évaluation :
2

I asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs

Brian B.  |  Expérience générale 
Évaluation :
5

Brand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.

Irina L.  |  Expérience générale 
Évaluation :
4

No issues, everything was easy and went off without incident

Anthony S.  |  Expérience générale 
Évaluation :
4

Uhual should really allow prorated months instead of having to pay full months

David M.  |  Expérience générale 
Évaluation :
5

Good service. Fair pricing.

Ronald H.  |  Expérience générale 
Évaluation :
5

Great service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!

Annalyn G.  |  Expérience générale 
Évaluation :
5

Great service! A bit expensive, but I would use it again.

Josue G.  |  Expérience générale 
Évaluation :
5

The wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!

mary l.  |  Expérience générale 
Évaluation :
5

excellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.

Deanna B.  |  Expérience générale 
Évaluation :
5

We used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.

Ashley T.  |  Expérience générale 
Évaluation :
5

Always clean, well lit and secure. Building is convenient to 128 and staff was always helpful.

LINDA M.  |  Expérience générale 
Évaluation :
5

Good service

LUCIO S.  |  Expérience générale 
Évaluation :
5

Great service

Evelyn O.  |  Expérience générale 
Évaluation :
5

Facility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.

maryann c.  |  Expérience générale 
Évaluation :
4

The office staff was very helpful and we appreciated it.

Christine S.  |  Expérience générale 
Évaluation :
5

Thanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services

Xiao Y.  |  Expérience générale 
Évaluation :
3

The only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left

Kori F.  |  Expérience générale 
Évaluation :
5

Excellent service

Maria D.  |  Expérience générale 
Évaluation :
5

Great group. Thank you

Dennis H.  |  Expérience générale 
Évaluation :
5

Bien

Christine B.  |  Expérience générale 
Évaluation :
5

Uhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit

Joe P.  |  Expérience générale 
Évaluation :
5

stop making these things mandatory

Michael L.  |  Expérience générale 
Évaluation :
5

The UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!

Hannah C.  |  Expérience générale 
Évaluation :
5

I would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!

Phillip C.  |  Expérience générale 
Évaluation :
5

We had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.

RICHARD L.  |  Expérience générale 
Évaluation :
5

I didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!

Toni K.  |  Expérience générale 
Évaluation :
5

The facility is very large, kept a good temperature and clean. This is a very good facility.

jane m.  |  Expérience générale 
Évaluation :
5

The facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!

Mary G.  |  Expérience générale 
Évaluation :
4

very good. I was happy

Benedito Demorais J.  |  Expérience générale 
Évaluation :
5

Great service

sheryl R.  |  Expérience générale 
Évaluation :
5

I didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. Je les recommande fortement!

Geoffrey H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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