Évaluations des clients U-Haul Moving & Storage of Woodlands

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Woodlands

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Aron T. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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Everything was perfect. God bless Scott.

Jimmie W. le

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I cannot think of anything.

Tania R. le

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Everything was just perfect. Many thanks to everyone for a seamless experience. Got the truck quickly and the return was quick and easy.

Sherry S. le

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Le client n'a pas laissé de commentaire.

Kathy H. le

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I am so very glad I moved my storage to this location! I have not found a more professional and helpful staff as I have here at the U-Haul Woodlands location.

Javier M. le

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Great customer service, James did a great job

Joe l. le

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This is super nice facility and a relaxed environment during a stressful time while moving. Awesome services at this location. The Best I've used in 20' plus years using UHAUL! Thank you

ALEX V. le

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The Ites, who run this location, we're so helpful and gracious towards us! I brought the van I rented later than I was supposed to, I borrowed it overnight, and they didn't charge me anything other than the regular fees we'd agreed on!

Kirti R. le

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The gentleman that helped was very rude. He called me on the phone stating I need to return the truck to him. When I was rented the truck I was told I could return the truck to wherever I wanted to. Because I’m kind and understanding. I returns it to him. It had been raining so unloading set me back by about two hours. I fueled up the truck before I return it to him. I was charged for my tank not being full. Which I know it was full. Because I topped it off 47$ it just before I dropped it off. He was uncaring, I wish I could say this I’m going to say it he was an jackass! On the other hand the other customers were helpful and kind.

Maxine C. le

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Le client n'a pas laissé de commentaire.

Sylvia G. le

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I leased a warehouse/2 offices but it was extremely filthy when I moved in claimed it was ready..8 weeks later never given access to second office door. James- nice but the closing guy-disrespectful!!

JAMES A. le

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Hire more service oriented managers

samuel a. le

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Excellent

allison j. le

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We want very happy with how things went as far as our property & management goes. Our property was released to a third party by someone there without us receiving a phone

Shawana Y. le

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James was very nice and provided me excellent customer. He was very organized and this made the entire process move very quickly. I would highly recommend this U-Haul Storage Facility.

Daymion F. le

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Fantastic customer service James. He was very quick, got me everything I needed. Friendly and welcoming. Best location

Katherine C. le

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Everything was very professional and efficient. We are in and out on the within 5 minutes each time. James did a great job explaining everything to us and was extremely welcoming. Looking forward to renting from this location again in the future.

Brian F. le

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I need someone to call me. I was over charged and James at the location was no help. He billed.me for 2 days and I should have been charged for a 24hr in town rental. James changed my reservation to a one way out of town so he could profit more. This messed up my movers who could not do one ways. Call me. I sat on hold for 45 minutes for.customer service. 281-615-3128. Thanks.

Rita F P. le

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Le client n'a pas laissé de commentaire.

John R. le

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Gas was not 3/4 and was charged $22.00 for it. They advised me just bring it back the same.

Levi G. le

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Always a pleasure doing business here!

CHARLES V. le

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James is a excellent worker, one of Uhaul’s best employees.

Jaleisha F. le

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Very helpful

Lance B. le

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Le client n'a pas laissé de commentaire.

TYSON C. le

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From the time I picked up the truck, James (store employee) was calling me to find out how soon I would be returning it so he could rent it to someone else. Never before has any uhaul location employee pestered me about returning a truck. I've used this location several times in the past, but because of my most recent experience it will be my last.

DARRELL R. le

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No comments

Terence C. le

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Le client n'a pas laissé de commentaire.

Liam R. le

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Le client n'a pas laissé de commentaire.

Tommy B. le

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James did a great job!!!!!!!

Joyclyn H. le

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The guy was very helpful and I love his spirit. Thank you

Micheal F. le

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Easy to pick up and affordable.. The only thing I had a problem with was when I dropped the truck back off at this location . There was a man working moving trucks around after store hours , witch acted as he was manager. Had a really bad attitude from time I pulled in and left .. attitude so bad he needs to be fired or find a new job . I don’t say cus words but this guy almost had me cussing at him . I hope someone in higher power gets that guy out of there . I am sure I’m not the first to complain about him .

Jason R. le

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The person that I dealt with at this location has ZERO people skills.he spoke to me in a condescending way and was not easy to speak to.I asked him to clarify something that was not clear and he seemed to really get annoyed.I can’t believe this person represents U-Haul. I went another location 2wks ago and was very impressed with the customer service.today I beyond disappointed. I would not recommend this location to my worst enemy.when I brought the uhaul back I was wondering if I should bring back up or have my camera on in case he got out of hand.

Thad H. le

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James was fantastic to work with! Thank you!

Frankie A. le

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The guy at the front desk was rude

Meaza Y. le

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Le client n'a pas laissé de commentaire.

jACKY J. le

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Excellent customer service.

ROBIN W. le

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Nothing, James was phenomenal, very efficient and professional!

Michael H. le

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I got a text message that said I have outstanding charges on my truck rental. The text looked like PHISHING.

MICHAEL M. le

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Mr james was amazing

David C. le

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James was very thorough and helpful both in our pick-up and return.

James G. le

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Le client n'a pas laissé de commentaire.

frances s. le

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Very friendly. Took care of everything quickly!

John E. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Levi G. le

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James was great as usual and was quick to answer any questions that I had. His demeanor is always pleasant and I enjoy speaking with him. I don’t think there is anything that he could improve upon.

Gilbert R. le

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I spoke to the management there to confirm my pick-up logistics a few days before my reservation. I was assured everything was fine and there would not be any issues. However, there were issues, which cause a financial burden. When I tried to resolve with the manager, he was extremely combative and rude. Instead of working with me and trying to make things better he lied about uHaul answering his phones and giving me wrong information, when I knew it was him, and then he hung up on me. This move was very stressful and he made it unbearable and a hardship for me and my family.

Steve B. le

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My U-Box was delivered without furniture pads and the dispatch location did not have the correct number for the U-Box that was delivered to me. As a result, the dispatch location could not find my U-Box for several days. The dispatch and receipt locations worked together and resolved the issue. All the people were excellent and despite the problem, I would recommend using the U-Box; it's a great way to move household goods and even when stuff went wrong, all the great U-Haul people made it right.

Pete R. le

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Great staff here at this location. Very friendly and very helpful when you need it!

ashley c. le

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James was rude to his employees when i was renting the truck and rude to me when i returned the truck. He definitely needs an attitude adjustment.

Carmen P. le

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Le client n'a pas laissé de commentaire.

eric b. le

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Le client n'a pas laissé de commentaire.

allison j. le

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Excellent Service

patrick c. le

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Great customer service!!

Jon V. le

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Le client n'a pas laissé de commentaire.

victoria c. le

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I dropped the truck off after hours so I didn't interact with anyone then. But I did call there once with a question and the gentleman was very polite, informative and friendly. When I tried to use my phone to take pix of the truck's gas gauge and mileage, it wouldn't upload to the Uhaul site as expected so I wasn't sure if check-in was valid, but I called the next morning and all was fine.

Zachary T. le

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Le client n'a pas laissé de commentaire.

Jose Z. le

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Everything perfect

Jacquelyn A. le

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Thank you guys!

Kathy B. le

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Very friendly, helpful and knowledgeable staff!

JOANNE V. le

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😊

Karen C. le

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Very helpful during flood.

gregory c. le

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Greg Cullen was to park in space H045, not open another space on TSOA's account.

Pete R. le

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Everything went smoothly and the customer service was top notch. victor and reashawna were very nice and attentive. Thanks to both of them.

ANDREW D. le

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None

Jeffery H. le

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I never received my refund check of over $300 that was promised to me three weeks ago.

Sydney C. le

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Recommend highly

KATHERINE D. le

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I had a storage unit there for many years. The staff is so helpful and willing to help any time you need it. I would recommend this facility to friends and family members.

Allison P. le

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the woman in the office had serious bed hair. They couldn’t confirm IF my box was at that location. 30 minutes later, it was found. However, the bolt had not been removed. Movers did it.

Misti M. le

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The girl that helped us was great and very informative

REBECCA K. le

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Auto billing could be vastly improved. Payment should be processed before due date in case there is a credit card issue...I have had fraud several times. Staff was not nice about it.

MICHAEL V. le

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None

Brett B. le

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The staff was always very helpful and polite.

Christine B. le

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Heather is an amazing person and very helpful!

Natalia T. le

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Excellent service and super clean facility. Keep up the good work!

Roozbeh I. le

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Theft ! I was rubbed ! Someone broke into my car and U-haul did exactly nothing about it ! Although I had an insurance they told me that the insurance (Which costs $120) would not cover anything!

Megan M. le

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Yes

PAUL B. le

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The staff was always helpful. Uhaul went above and beyond to get patrons back in their offices after Hurricane Harvey. I would definitely recommend this facility.

Devin S. le

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This location God bless you all , wonderful staff , service and just great

TIM M. le

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Great service and availability. One recommendation, to communicate better regarding available storage for larger truck sizes, available at the alternative uhaul locations vs equipment return location

Randall L. le

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Everything was great

Paul M. le

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Very good

doriana M. le

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Knowledgeable help in the office and in the lot. It was easy to reserve what we wanted and pick it up quickly.

Latisha V. le

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I was very impressed with the management and all the associates.