Évaluations des clients U-Haul Moving & Trailer Hitch Center of Newport News

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Trailer Hitch Center of Newport News

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DARRIN JOHN C.
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Crystal was great start to finish. Thanks a million

claude H.
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truck was ok but had not been swept out

LAURA JEAN M.
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Le client n'a pas laissé de commentaire.

Dixie S.
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Le client n'a pas laissé de commentaire.

GEORGE S.
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Not to Friendly ...I don't know their wasn't a sufficient amount of gas in the truck..it's not how say it's the way you say things..the location to drop the truck was

DARLENE NESHELL R.
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The employees was friendly and my reservation was at the time of pick up..

Darren M.
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Le client n'a pas laissé de commentaire.

Holly F.
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Our experience at both ends was professional, informative, smart snd enjoyable. Your well trained folks made a stressful journey very calm and manageable. Thank you , will use again AND reclmmend.

MARIALYNN H.
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Excellent experience!

Sereta H.
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I think you already have the greatest service around and when it come to customer service I have found nowhere else to beat it!

KENNETH W.
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I was told that I would not be able to get a refund for the extra two days that I paid for.

KWASISHENTEL A.
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Le client n'a pas laissé de commentaire.

Mark U.
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Le client n'a pas laissé de commentaire.

Luis H.
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Le client n'a pas laissé de commentaire.

BARNEYHOWARD A.
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Vehicle windows dirty. Location was changed at the last minute. Had to drive out of way to pickup vehicle. Location i reserved vehicle called day before was told vehicle would not be available due vehicle would not be returned in time for my pickup. This cause excess mileage i needed to use vehicle. Question is: Why reserve if vehicle not available?

Richard P.
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Your website is awful!!!!!

PATRICK R.
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Le client n'a pas laissé de commentaire.

BLAIRBRADLEY G.
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Le client n'a pas laissé de commentaire.

RONALDANTHONY J.
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Le client n'a pas laissé de commentaire.

Jacquelyn B.
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Le client n'a pas laissé de commentaire.

Anita T.
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Explain to your employees that their "issues" and/or "previous experiences" should not be carried over to his/her next interaction. The gentleman who checked in my return was VERY rude and short and I didn't appreciate it at all. The young ladies on the inside were very professional and thorough and I was very pleased with my interaction with them.

LASHONDAMARIE S.
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Make sure trucks are good to go. Transmission was really bad on the truck i received.

ERIC W.
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I would definitely recommend this location the gentleman that runs the facility has outstanding customer service skills . Thanks for all the help Eric Williams with No Pain Moving.

SANDRICALOREAL H.
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Le client n'a pas laissé de commentaire.

Dylan L.
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Checkout Went 100% fine. Easy, smooth, polite and so on. Returning the vehicle was very very slow. I stood behind someone and there was no one in the store. We stood there on a friday around 530 and no one tried to help us till nearly 550. And I was seen first over the person in front of me. Because I was returning as he was checking out a vehicle. I was chosen first Even though I said he was there first. Another employee came as we were inspecting the vehicle. Unknown where either of these employees were the 20 mins we stood there. Besides that everything was smooth, clean, organized.

BRYANTLAMAR K.
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Le client n'a pas laissé de commentaire.

Tamu A.
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Service friendly, vehicle clean and equipped for job.

John S.
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Customer service was amazing. Highly recommended

DAVIDALAN T.
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Very professional service.

Uquashia R.
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The checkout process was started online and if given the customer the easier and faster way to do it why still have them take long inside. The process needs to be fixed. Other than that decent location and good dropoff process. Like that part. Thanks !

james edgar G.
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Nothing you guys are doing a excellent job!!!!!

laticia G.
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Le client n'a pas laissé de commentaire.

TERRYLEE H.
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Le client n'a pas laissé de commentaire.

Alexander R.
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Le client n'a pas laissé de commentaire.

Cheryl G.
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Lock box was broken at location making it hard to drop off vehicle. Couldn't get ahold of staff at location. Online chat support was helpful and gave us an option to leave key. Location contacted us for key even though online support already left messages for manager. Tried to contact location several times to tell them where the key was, but they kept putting me directly on hold without inquiring about the reason for the call. Waited on hold over 10-15 minutes then gave up. Asked online support to contact them instead. Just a mess in general.

James B.
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Employees were professional and friendly. No issues with pickup or drop off. Will continue to use this location.

AQUILAL A.
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My truck smelled like cigarette smoke. Which made my eyes hurt and water. The lady at the desk is very slow. I stood in line for 15 minutes, because she was slow with the customer in front of me. This used to be my go to location. But I guess I will have to find a different location to rent from.

Adeen G.
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Associates at the front desk, and my personal associate who helped me as well, were all very knowledgeable, friendly, and very professional. It's exactly what a respectable business should be! Great work for these associates! They deserve recognition!

JAMESHENRY J.
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Le client n'a pas laissé de commentaire.

PATRICKCHARLES R.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Le client n'a pas laissé de commentaire.

Nathan J.
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Knowing exactly where to park the truck upon returning was a bit confusing, because there are so many park zones. I didn't know which ones were good to use or not good to use at first. Otherwise, the service was excellent, and the workers deserve a raise.

Brian L.
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When I turned on the ignition, the tire maintenance light came on and was on for the complete move. So I question if this trick was serviced prior to release to a customer. However the Sales Associate at this location was excellent. Great Customer Service.

Antonio V.
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Le client n'a pas laissé de commentaire.

Jeremy J.
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Le client n'a pas laissé de commentaire.

RAYMONDANDRE G.
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I'm thrilled. I wouldn't know what else to say. Keep up good work.

CHRISTOPHER RYAN S.
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Le client n'a pas laissé de commentaire.

Jeffery D.
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Le client n'a pas laissé de commentaire.

MARISDENISE B.
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Le client n'a pas laissé de commentaire.

CARLOSFRANCISCO E.
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Nothing really I was very happy with the experience

Richard E.
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Nothing You all are awesome!!

Wendy E.
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I wouldn't recommend the mobile check in, as that took more time to approve my license then if I had let a clerk help in store. Other than that, the truck was well maintained and very easy to drive.

LUIS F.
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If I am scheduled at 7 am then the paperwork should be BEFORE 7 am NOT at seven in which 45 min later on MY TIME we finished. I lost 45 yet I am charged extra if I would have arrived 45 min later I would have been charged, so in essence, this company has stoled time/$$$ from me. Never recommending this location.

Dwayne A.
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I've rented from this location for years and never had an issue. This time was totally opposite, upon picking up the rental I waited 20 minutes only to be skipped in line so they could assist someone else. I was then switched out of my rental vehicle into another vehicle which was later discovered to be for someone else then switched back to the original rental which was not ready for pick up. Upon returning the vehicle I waited 30 minutes only to be skipped again by a person who had just walked in. This experience was the worst I've ever had at this location and will be the last time I rental from there.

Robin L.
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Send me an e receipt I need for business please. Thank you

Diane L.
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Improve quality standards of equipment inspection prior to being picked up by customers. I understand what might look good to one person may not be the same as another person. All agents should approach the equipment as if they were the customer. Asking the very important question “Would I put my belongings in this equipment?” If the answer is no then a customer would not have to accept it either.

Deola S.
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The printer system is now working, and I got a paper receipt!!!!

SHANE H.
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Le client n'a pas laissé de commentaire.

Perry P.
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Le client n'a pas laissé de commentaire.

Todd M.
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Le client n'a pas laissé de commentaire.

Vernon G.
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Great Experience

john D.
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Very courteous and helpful

patruck B.
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No improvement necessary, everything worked out just fine.

Carolyn M.
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Le client n'a pas laissé de commentaire.

LISAKENYON D.
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Le client n'a pas laissé de commentaire.

Douglas P.
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Check in was too slow. It used to be faster when it was all paper. Can't believe I needed a cell phone to check in. Vehicle on its last legs. The gas gauge showed full but I only drove about 24 miles and had to put 7 gallons of gas in to fill the tank. Agent said that was normal for the truck. Unbelievable! Do all your trucks get 3 miles to the gallon?

Juanita R.
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Still owe me money. I was still food and drinks n the car when I picked it up

drandon garlard J.
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Le client n'a pas laissé de commentaire.

Deola S.
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Printer not installed to print out receipts. This needs to be corrected. Every customer can not be expected to have a computer and printer so they can print out their receipt. This is part of customer service!!!

DEOLA S.
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Get the PRINTER SYSTEM INSTALLED so receipts can be printed in the store!!!! Everyone does not have access to a computer and printer!!! THIS IS AN INCONVIENCE and needs to be corrected. It does not take over a week for a BUSINESS to install a printer.

Tyrone G.
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2 great ladies!

CLARENCEALLEN H.
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Le client n'a pas laissé de commentaire.

Edna R.
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My family and I had to clean the Inside of truck before we Could even sit in it cause it was so nasty BOYY WHEN I SAY NASTY I MEAN NASTY WE WILL NEVER RENT FROM THIS LOCATION AGAIN, one Ken was helping us and the other guy's computer kept acting up so we were there much longer because he had to keep stopping to help the other guy but wow most of all the truck was NASTYYYYYYYYYY. do they not have Someone to clean the trucks as they come in, I mean with all do respect I paid $119 and I got a nasty truck I could of went and got a pick up truck from a rental it wouldn't of been more money but it would have been clean I bet!!!!!!!! I bet Ken or the other guy wouldn't even give anyone they know a truck this dirty, because of COVID-19 it's no reason why the truck should have been That dirty on the inside!!!!!!!!!!!!!!!!!!! NO REASON !!! NO REASON AT ALL

Francis C.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

CATLIN L.
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Staff had very little knowledge of the equipment on hand. Struggled to use the computer system for a rental. Took almost 45 mins to get a rental contract for a trailer. When I received the trailer it had not been swept or cleaned out, and the staff member wanted to send it out with chains dragging until I told her what to do to fix that problem.

DORISR R.
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Le client n'a pas laissé de commentaire.

LORENZO J.
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Le client n'a pas laissé de commentaire.

STANLEYROGER B.
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Le client n'a pas laissé de commentaire.

Colin J.
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The store manager was fantastic. She was quick, attentive, detail-oriented and did all of this while managing multiple customers. She is a true asset to the U-Haul team and shouldn't be overlooked. Without her this place wouldn't run nearly as smoothly as it does. Colin

Raymond H.
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Le client n'a pas laissé de commentaire.

kathleen W.
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Le client n'a pas laissé de commentaire.

MICHAELRHENA M.
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Great Service, Thanks for all help

Gilbert R.
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Le client n'a pas laissé de commentaire.

Terry H.
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Le client n'a pas laissé de commentaire.

Aaron F.
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I believed that I was returning the truck after hours. An employee came out to my parked truck to inform me that they were still open and could take care of my return at the check-in station. That was very helpful.

Jerome N.
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Le client n'a pas laissé de commentaire.

Christopher M.
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They needed one or two more staff members. However, all three workers I had contact with were great. They set up good social distancing counter space, walked me through the checkout and check in system and went above an beyond. Crystal Patterson really went out of her way to help me while juggling multiple task. Give her a raise or get her another employee as she did the work of two.

Josephine I.
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I have never had an issue with Uhaul until now if I didn't check my receipts I would have paid double what I was quoted because someone else didn't do their job or just straight up lied. This was completely unacceptable and thankfully the manager was willing to investigate but clearly the employees are not very trustworthy.

KEISHADENISE D.
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The young lady that assist me was Amazing she was very professional. I would deal with her in the future for sure.

Mathew L.
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I only had the truck for about 1 1/2.. 44 miles 40.00..That's unbelievable...

Kenneth C.
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Great Staff, very helpful and knowledgeable

ALFRED V.
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This location has the best service, people were friendly and helpful. My check in and out was corona safe and procedures were followed. As always thank you for your being there for me.

Jeremy D.
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awesome customer service!!! will definitely come back to this location because of how well I was treated!!

JOHNCARLISLE L.
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Le client n'a pas laissé de commentaire.

Shayla H.
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Le client n'a pas laissé de commentaire.

Ann C.
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I'll be back! Thank you!

Raymond J S.
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Very good attention to customer service. Friendly staff!

Brian R.
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None

thomas F.
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Overall great experience.

Non reviews have been submitted for this location.

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