excellent servicePEDROANTONIO R.
Trailer Rental & Towing in Newport News, VA at U-Haul Moving & Trailer Hitch Center of Newport News
Pour nous contacter
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Newport News, VA 23608
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
These girls are on the ball! I have done business with this location at least 3 times, and they are always helpful and eager to make sure the customer is satisfied. Couldn't ask for better treatment.Richard C.
Give me my money back that I was over chargedPERRY S.
The customer service rep's were very professional and efficient even the face of an extremely rude and unnecessarily highly agitated customer. I tip my hat off to you ladies, you remained calm and focused!!ANNETTE R.
site refused to give me the appliance dolly I reserved in a timely manner because of some kind of communication break down between online reservations and them.James W.
The online return didn't work at all. It didn't recognize my contract number and I couldn't registerSAMUEL L.
The lot attendant wasn't sure how the turn the mileage from kilometers to miles it took about an extra 20 minutes of time just to turn the truck in because of that.Michael G.
Ensure the internet is not during up-dates on the weekend, because that is the most busyness time.DAVID M.
Customer service always been slowCHIRAGKUMARBHARA T.
My only complaint is the lady and man who checked me in were extremely rude, and not very accommodating. The manager made things right later,but they need to train their staff to be friendly and kind, moving is already stressful as it is... these people were rude and nasty! I felt like I was at DMV getting a driver's license. Unacceptable.Maria H.
Need cruise controlJAMESARTHUR B.
The problem I had was with the online reservation. Stuff kept being added that I didn't need. Had to keep editing.SIBONGILEYVONNE M.
Times have changed at UHaul when employees used to care about a customer's basic needs. When arriving at your location at Warwick Street in Newport News, VA, I immediately detected an attitude from the individual checking us in. We didn't feel welcome within 30 seconds after I responded to the individual that we pre-checked in on your website. (I uploaded my driver's license and all information requested the night before). Then the problem began. We reserved the trailer for the maximum 24 hour period. I politely asked how we can return the trailer and be checked out if they are closed the next day on Sunday morning and opening in 25 hours? (They open at 9 AM). We were renting at 7:30 AM, (but because of the ensuing engagement, we didn't leave until 8:15 AM). The individual argued that we would have to pay for 48 hour rental if we can not unhook the trailer before they open up the next morning at 9. Because of a health issue, ( I am age 70 also) I can not lift that weight off the hitch anymore. (the individual needed a special hoist to lift it on our hitch as well.) The individual was intolerable to discuss the matter with us. I joked with the individual when it became an impasse in discussing a solution to return the trailer and be charged for 24 hours. That incited the individual to only become exaggerative of my comment and belligerent. We were finally assisted by the store manager, who graciously told us to return it by 8:30 AM the next day (Since it was after 8 Am already, 30 minutes trying to take possession of our rented trailer. We would be charged for 24 hours, That was yesterday. Someone will be there early to disconnect the trailer. We arrived at 8:25 AM from our location 23 miles away. A nice lady disconnected the trailer (They needed a jack to lift it off the hitch.) Since they were still not open, she was going to send me the receipt via email after 9 AM. That's when it got worse. The I called the facility when I received the invoice and was put on a 7 minute hold. I had to call back because they were not picking the phone up. I was put on a 3 minute hold for them to locate the lady who received the trailer and who invoiced us incorrectly. She said wasn't aware of the agreement the manager offered us the morning before and couldn't adjust our credit card payment yesterday until she spoke with a manager within 24 hours. Now we are here today. I feel distrust for that location and the employees serving us. Your company used to be customer conscious. These people have caused us, paying customers, undue stress. Why do they charge for an extra day (15 minutes) to begin with if they are not open to receive the trailer in 24 hours? UHaul always figured a way to collect the proper payment and we leave the trailer according to their requests. If I could have lifted the trailer off the hitch, I would have done so, but stated it would be impossible for me to do so. Why didn't the manager alert the next shift on our account ticket of our return before they open per her suggestion and charge 24 hours? Where is customer care with UHaul? The extra $45 won't break me, but the experience will have us look for another rental company or just buy a trailer of our own and to forget UHaul forever. Honestly, we moved our house hold 1,000 miles one way with a 26' Budget Rent a Truck last year, because we saw deterioration of customer care at your Falls Church, VA location in returning a trailer then. We move furniture regularly and always depended on good customer service from UHaul. Sadly it had regressed. The first individual was looking for a confrontation the minute we arrived to do business with UHaul. MAybe they had a bad night before work that morning. We are all human. But to be confrontational and talking don to a good customer is a mortal sin in my book. I only became confrontational demonstrating that I am not going to be talked down to and dictated to, when I was only asking how to remedy the 24 hour return when the location were not open and how to remove the trailer. Please believe me, when I became confrontational, I had enough of abuse and was only responding to the individual's behavior and never insulted the individual. The individual only became more agitated as the individual talked. I had to leave the room once to avoid insulting the individual. My sister n law remained and discussed the matter with the individual who was in a zone for over 30 minutes just checking pre-checked in clients. Pardon the length of this, but it was a goat rodeo to say the least. receipt charged me for 2 days rental, 2 days insurance and 2 days tax for 24 hours and 15 minutes of possession of the trailer. Best Regards, George Grokhowsky (561) 488-1188 MobileGeorge G.
I am there twice a year, and every time I go in and Crystal is working, she is so polite and nice. She is a joy to talk to, and she knows her job very well.DAVID M.
Quick and professional.RODERICKLASHEAN R.
Excellent service!OSCARLASHUNN W.
Friendly and helpfulRalph M.
Great attention to detail. My electrical plug was a little corroded and they cleaned it out so it would work. Kudos. I took care of everything online so the whole check in/out process was a breeze.Norman T.
I had a problem with the reservation, they mixed up the dates after i had set up the appointment in person , they E mailed me and called me the day before and made corrections, but when I arrived to pick it up they told me it was for the next day ??? They did do some searching and gave me a vehicle ?LEO MICHAEL C.
I got there 10 minutes before closing they were very friendly courteous and helpful he unhitched the trailer and put it in it's locationDavid M.
The lady who helped me was very good at her job and you can tell that she loves helping people. Loved her attitude and kept us busy and balanced all of the customers well. Please let her know. I'm sorry I can't remember her name. Thanks!JOSHUA EDWARD LU W.
The van we had reserved for was not available. Luckily, we were able to get a 10-ft truck instead. Please make sure that the reservation systems talk to each other, since this is not the first time it has happened. Customer service was excellent though.CORY S.
Nothing needs improving. The lady that was working that morning is so professional and intelligentRichard M.
Nothing. It was a great experience!Jamie B.
None of the charges were explained to me. So I'm thinking its gonna be the $60 rental for the truck, $14 insurance and the $160 for the miles we drive and then they added on almost $50 worth of fees! So after all was said and done my rental was 300!!! That's crazy to me!! Just make sure they explain all the fees to you before you get the truck.Lacey R.