Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News

4386 évaluations

14861 Warwick Blvd   Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

(757) 877-6062

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 877-6062

14861 Warwick Blvd
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

excellent service

PEDROANTONIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce H. 
Évaluation :
5

These girls are on the ball! I have done business with this location at least 3 times, and they are always helpful and eager to make sure the customer is satisfied. Couldn't ask for better treatment.

Richard C. 
Évaluation :
1

Give me my money back that I was over charged

PERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

The customer service rep's were very professional and efficient even the face of an extremely rude and unnecessarily highly agitated customer. I tip my hat off to you ladies, you remained calm and focused!!

ANNETTE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDYSTEPHEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
1

site refused to give me the appliance dolly I reserved in a timely manner because of some kind of communication break down between online reservations and them.

James W. 
Évaluation :
4

The online return didn't work at all. It didn't recognize my contract number and I couldn't register

SAMUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lolita J. 
Évaluation :
3

The lot attendant wasn't sure how the turn the mileage from kilometers to miles it took about an extra 20 minutes of time just to turn the truck in because of that.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDANNOAH F. 
Évaluation :
4

Ensure the internet is not during up-dates on the weekend, because that is the most busyness time.

DAVID M. 
Évaluation :
5

Customer service always been slow

CHIRAGKUMARBHARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRYJOSEPH W. 
Évaluation :
3

The box itself wasnt in great condition the latch didn't fit well the door was janky, like it had been used too much and instead of replacing it...things were just put on it to make it work. For the most part my items were fine. I was not happy with the way the box was treated. My lock had gotten smashed somewhere in transport, making my key to open it unless. That tells me that that may also assist in my broken items if things were being slammed around. I wouldn't recommend uhaul for cross county moves. There was little to no communication with the company, my box leaving was delayed, but I had to reach out, it was not told to me. I waited on hold for over 45 minutes to request my box to be moved out of storage so I could get my items. I ended up chatting with someone (while still on hold by the way) and then it wasn't even relayed to the location correctly, so they had to reach out to me, to get the day and time I wanted to access my box. For the cost and the pain of communicating I delt with I would use another company in the future. I was disappointed in the service all around. The pick-up location was great and worked with me.

Courtney G. 
Évaluation :
5

My only complaint is the lady and man who checked me in were extremely rude, and not very accommodating. The manager made things right later,but they need to train their staff to be friendly and kind, moving is already stressful as it is... these people were rude and nasty! I felt like I was at DMV getting a driver's license. Unacceptable.

Maria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANINEENICHOL B. 
Évaluation :
4

Need cruise control

JAMESARTHUR B. 
Évaluation :
3

The problem I had was with the online reservation. Stuff kept being added that I didn't need. Had to keep editing.

SIBONGILEYVONNE M. 
Évaluation :
2

Times have changed at UHaul when employees used to care about a customer's basic needs. When arriving at your location at Warwick Street in Newport News, VA, I immediately detected an attitude from the individual checking us in. We didn't feel welcome within 30 seconds after I responded to the individual that we pre-checked in on your website. (I uploaded my driver's license and all information requested the night before). Then the problem began. We reserved the trailer for the maximum 24 hour period. I politely asked how we can return the trailer and be checked out if they are closed the next day on Sunday morning and opening in 25 hours? (They open at 9 AM). We were renting at 7:30 AM, (but because of the ensuing engagement, we didn't leave until 8:15 AM). The individual argued that we would have to pay for 48 hour rental if we can not unhook the trailer before they open up the next morning at 9. Because of a health issue, ( I am age 70 also) I can not lift that weight off the hitch anymore. (the individual needed a special hoist to lift it on our hitch as well.) The individual was intolerable to discuss the matter with us. I joked with the individual when it became an impasse in discussing a solution to return the trailer and be charged for 24 hours. That incited the individual to only become exaggerative of my comment and belligerent. We were finally assisted by the store manager, who graciously told us to return it by 8:30 AM the next day (Since it was after 8 Am already, 30 minutes trying to take possession of our rented trailer. We would be charged for 24 hours, That was yesterday. Someone will be there early to disconnect the trailer. We arrived at 8:25 AM from our location 23 miles away. A nice lady disconnected the trailer (They needed a jack to lift it off the hitch.) Since they were still not open, she was going to send me the receipt via email after 9 AM. That's when it got worse. The I called the facility when I received the invoice and was put on a 7 minute hold. I had to call back because they were not picking the phone up. I was put on a 3 minute hold for them to locate the lady who received the trailer and who invoiced us incorrectly. She said wasn't aware of the agreement the manager offered us the morning before and couldn't adjust our credit card payment yesterday until she spoke with a manager within 24 hours. Now we are here today. I feel distrust for that location and the employees serving us. Your company used to be customer conscious. These people have caused us, paying customers, undue stress. Why do they charge for an extra day (15 minutes) to begin with if they are not open to receive the trailer in 24 hours? UHaul always figured a way to collect the proper payment and we leave the trailer according to their requests. If I could have lifted the trailer off the hitch, I would have done so, but stated it would be impossible for me to do so. Why didn't the manager alert the next shift on our account ticket of our return before they open per her suggestion and charge 24 hours? Where is customer care with UHaul? The extra 45 $won't break me, but the experience will have us look for another rental company or just buy a trailer of our own and to forget UHaul forever. Honestly, we moved our house hold 1 000 miles one way with a 26' Budget Rent a Truck last year, because we saw deterioration of customer care at your Falls Church, VA location in returning a trailer then. We move furniture regularly and always depended on good customer service from UHaul. Sadly it had regressed. The first individual was looking for a confrontation the minute we arrived to do business with UHaul. MAybe they had a bad night before work that morning. We are all human. But to be confrontational and talking don to a good customer is a mortal sin in my book. I only became confrontational demonstrating that I am not going to be talked down to and dictated to, when I was only asking how to remedy the 24 hour return when the location were not open and how to remove the trailer. Please believe me, when I became confrontational, I had enough of abuse and was only responding to the individual's behavior and never insulted the individual. The individual only became more agitated as the individual talked. I had to leave the room once to avoid insulting the individual. My sister n law remained and discussed the matter with the individual who was in a zone for over 30 minutes just checking pre-checked in clients. Pardon the length of this, but it was a goat rodeo to say the least. receipt charged me for 2 days rental, 2 days insurance and 2 days tax for 24 hours and 15 minutes of possession of the trailer. Best Regards, George Grokhowsky (561) 488-1188 Mobile

George G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENZO A. 
Évaluation :
5

I am there twice a year, and every time I go in and Crystal is working, she is so polite and nice. She is a joy to talk to, and she knows her job very well.

DAVID M. 
Évaluation :
5

Quick and professional.

RODERICKLASHEAN R. 
Évaluation :
5

Excellent service!

OSCARLASHUNN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

Friendly and helpful

Ralph M. 
Évaluation :
5

Great attention to detail. My electrical plug was a little corroded and they cleaned it out so it would work. Kudos. I took care of everything online so the whole check in/out process was a breeze.

Norman T. 
Évaluation :
3

I had a problem with the reservation, they mixed up the dates after i had set up the appointment in person , they E mailed me and called me the day before and made corrections, but when I arrived to pick it up they told me it was for the next day ??? They did do some searching and gave me a vehicle ?

LEO MICHAEL C. 
Évaluation :
5

I got there 10 minutes before closing they were very friendly courteous and helpful he unhitched the trailer and put it in it's location

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karmettya F. 
Évaluation :
5

The lady who helped me was very good at her job and you can tell that she loves helping people. Loved her attitude and kept us busy and balanced all of the customers well. Please let her know. I'm sorry I can't remember her name. Merci!

JOSHUA EDWARD LU W. 
Évaluation :
4

The van we had reserved for was not available. Luckily, we were able to get a 10-ft truck instead. Please make sure that the reservation systems talk to each other, since this is not the first time it has happened. Customer service was excellent though.

CORY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Nothing needs improving. The lady that was working that morning is so professional and intelligent

Richard M. 
Évaluation :
5

Nothing. It was a great experience!

Jamie B. 
Évaluation :
1

None of the charges were explained to me. So I'm thinking its gonna be the 60 $rental for the truck, 14 $insurance and the 160 $for the miles we drive and then they added on almost 50 $worth of fees! So after all was said and done my rental was 300!!! That's crazy to me!! Just make sure they explain all the fees to you before you get the truck.

Lacey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyvonnia C. 
Évaluation :
4

Nothing the location can do per say but more the company as a whole. Make the darn haul tow mode an option to turn on, not off. Often I would forget only to be reminded as my fuel drops very quickly. U-haul has had this feature for some time now and it's not hard to reverse it. Also I bet military is one of your biggest clientele. Why do you not offer a military discount?

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER S. 
Évaluation :
5

Please re-think or brainstorm ways on how you can make your “RETURN Drop-Off” process Online at UHAUL.com simple. We had some complications while Online at your Website in Returning the 15' Foot Truck.

VANESSA W. 
Évaluation :
5

Stay the good people you are to us in the neighborhood

Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENNJAMES S. 
Évaluation :
5

Very welcoming staff.

ONTEGO S. 
Évaluation :
4

Use your own scanner system to scan a person's driver license. Also, train your new staff better to handle all aspects of the rental to save long wait time as this location was pretty busy and could have used an extra person to help at the counter. Especially since the new guy didn't know how to do everything which made the process take longer. So checkout was slow but check in was quick. The van was clean inside and out which was greatly appreciated.

ARMELIAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

Have my equipment at my designated pick up location and not 30 miles away.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FOYTANIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgilio L. 
Évaluation :
5

The after hours check in.Its was a little too much when trucks are turned in when it's dark and women are out by themselves and got to do all that picture taking stuff and putting things in they could be afraid..alot of time you don't get back because of different things that can cause you to be late so that's all I would say about this company. Everything else was awesome the workers .,they were very professional and polite. Thanks for making our move so smooth

LATEASHU FRANCIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA DANIEL T. 
Évaluation :
5

The staff were amazing! They helped me and fixed my reservation error. They were really busy when I got my vehicle so I can understand that it wasn't cleaned before I used it. However it was a little nasty to see two face masks in the vehicle.

Patricia T. 
Évaluation :
1

The issue was with the online reservation process. Mobile vehicle return and availability. I was able to reserve a 20 ft truck online. When I arrived at the location it was not available. The associate had to cancel the reservation and create a new rental.

JULIUSROSS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNCHARLES R. 
Évaluation :
1

I put for me to rent the uhaul for 4 hours the lady change it and only had we renting the uhaul for a hour she was on the phone when I got to the location I was late due to traffic but had to wait til she was off the phone I had to call the 1800 number to be able to finish moving my items.

VERONICABETTY T. 
Évaluation :
3

The seats had dog fur on them and dog drool on the the passage side window.

KEEYALAVERN S. 
Évaluation :
4

Lower your prices a little bit 140 is alittle unreasonable to use a van for 4 hours

ELLIOTTGAVIN D. 
Évaluation :
5

Outstanding crew. Very helpful and friendly

Mel in C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANEFRANCES M. 
Évaluation :
5

Could not pick up my reservation for some reason at another location and I went to this location. Crystal was so great, and able to get us into a van. It was very busy, but she was able to work quick and diligently to get me out of there with van. Excellent service à la clientèle.

BRANDONTINIO G. 
Évaluation :
5

They were really helpful

CARMEN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDSONCURTIS L. 
Évaluation :
5

Having to drive to multiple locations to try and find a trailer should not be the job of the customer which included paying for the gas to drive the loaded 26' truck to all the locations.

Jonathan A. 
Évaluation :
5

This was not my original pickup/reservation and was an alternate generated by uhaul when the truck for my original location was not returned and available. Compliments to uhaul for honoring your 50 $reservation guarantee and quickly providing a refund to my card.

DAVIDARTHUR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICKANDRE L. 
Évaluation :
5

I had a amazing experience the customer service was outstanding

Shelia Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTHNIEL WILLIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMONDLEE R. 
Évaluation :
4

Originally, when I called to reserve the Uhual I asked if I can drop it at another location (Hampton) the operator said yes (didn't mention another fee etc) when we went to get it thinking all the info was there and found out at the end we couldn't was disappointing:(

ALONZOEUGENE T. 
Évaluation :
5

Y'a perfect

KOSSIPIERRE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Lou E. 
Évaluation :
3

I am not sure I would recommend u-haul. There was one person on duty and a line and none of your apps worked. I paid the 20 $to drop the U-Haul off because I could not get the app to work and I was tired. So I left not happy. The worker was very pleasant though.

Johnna B. 
Évaluation :
5

Price was extremely high

TYRONE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight C. 
Évaluation :
5

When you need to transport, call the the experts at U Haul.

JOSEPHMANNING J. 
Évaluation :
4

Set up system to allow entire check In system online.

WALTER CARL M. 
Évaluation :
5

Manager on duty very professional and friendly!

EVERETTE DARNELL M. 
Évaluation :
4

Have a representative at the counter at the pre-arranged time of pick-up. I had to wait for someone to assist me.

Gabriel F. 
Évaluation :
5

I don't know your service is great 👍

ENNISCASELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE EDWARD II B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUALAWNA KALYIAH B. 
Évaluation :
5

They were customer friendly and very professional...the store was clean and they abade the covid 19 guidelines ..I oils refer this location gain and use them myself...

BERNIECEELEN V. 
Évaluation :
5

Alexx was very helpful, friendly and professional! Thanks

LEIFERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarissa G. 
Évaluation :
4

Don't allow your personnel to tell me to put on a mask and then talk to me with both her nose and mouth falling out the top of hers.

WESTON EDWARD T. 
Évaluation :
5

In my opinion there is nothing that could be done to improve the rental process. It went very smoothly. I was impressed with the customer service and efficiency of the whole process.

JOHN L B. 
Évaluation :
4

Keep doing what you're doing. EXCELLENT

WILLIE AUTHER N. 
Évaluation :
5

Friendly and professional staff as well! Krystal was very helpful!

Everette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY DEWAYNE R. 
Évaluation :
5

Professional, good to do business with

CHARLES EVERETT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tremayne A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATOYASHARICE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GODFREY LEE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

The young lady that helped me was awesome got me in and out quickly and it was very inexpensive awesome visit probably the best I have ever had

CARROLLWILLIAM P. 
Non reviews have been submitted for this location.

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