Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News

4 639 évaluations

14861 Warwick Blvd   Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

(757) 877-6062

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(757) 877-6062

14861 Warwick Blvd
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISEDARCEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS O. 
Évaluation :
5

As a small business owner in need of dependable and reliable vehicles, Uhaul has become my go to company to fulfill my needs and this particular location couldn't be any better in helping when I need them! Great staff!!!

EVERETTEDARNELL M. 
Évaluation :
5

Every single staff member I have ever come into contact with at this location has been not only professional but super friendly as well, which is why I now conduct all of my moving needs at this location. Great group of employees. They remind me of the friendly service that you receive at Chick-fil-A!

WILLIAMANDREW G. 
Évaluation :
5

Easy process and staff was great

Kamisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINDELEON P. 
Évaluation :
5

Nothing the lady name Ms Shirley was amazing she answered all my questions and I understood everything this lady was WONDERFUL

VALERIEANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEULY Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEYEONACIERRA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
5

Very professional and courteous location! The management staff of Jaleen and Allie are the best!! Always accommodating and willing to help every time. Only location I use

EVERETTEDARNELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENWAYNE H. 
Évaluation :
5

Nothing.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STERLINGLAMAR W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMINT W. 
Évaluation :
5

Brakes on unit were in need of repair/ replaced. Service and speed of service was exceptional.

SEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXINEELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPHBEVERLY H. 
Évaluation :
4

The inside of the truck was filthy and the brakes weren't working right. The alignment on the truck was off also.

Colin M. 
Évaluation :
5

I turned in the vehicle after hours using the website. No feedback. It would have been nice to get closure when I returned the vehicle. Other than that, perfect experience.

Rick M. 
Évaluation :
4

Personnel was a little rude. However the drop off went fairly well.

ROBERTANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEENELIZABET H. 
Évaluation :
5

You could let them know up front that over 100 miles the price goes up. Other than that I was very pleased. The staff were very nice and polite and I'll definitely be using them again.

Barbara C. 
Évaluation :
5

Amazing customer service at this location. A bit of a drive for us from Suffolk, but the representative was amazing and very helpful. Me

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESASUZANNE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESEUGENE W. 
Évaluation :
2

I was over charged

GIALOUISE H. 
Évaluation :
5

The mgr Jaleen and asst mgr Allie, are always a joy to deal with and are extremely professional, knowledgeable, and courteous. I'm a regular renter, and this location has been the best experience thus far!!

EVERETTEDARNELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDMICHAEL W. 
Évaluation :
5

Continue doing what your doing.. Everytime I go to that location, I get the best service and equipment..you are doing all the right things..

JEFFREYALAN S. 
Évaluation :
5

Everything was clean, however in the driver side cup holder there was a puddle of liquid, and also under the passenger seat. At first I thought it was water but as I drove away I realized the whole cab smelt like beer and those puddles were not water. Did my best to soak up the liquid with napkins but the smell still remained.

AUSTINJOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Great customer service highly recommended

AMANDAKRISTIANA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
5

Their customer service is through the roof! I love how friendly they are and I'll come back whenever I move again. However!!! Due to previous customers, the wear and tear on the truck made me feel unsafe. I was told if I got another truck, I could possibly face the same feelings. This is unacceptable and these trucks need MORE TLC from the mechanics. The truck I was given had already had some dings on it (again from previous drivers) but it is something the Uhaul workers could not fix which makes it understandable. Upgraded trucks will have to happen in the near future!

MONEMARIE Q. 
Évaluation :
5

Excellent service à la clientèle. Vehicle and the car dolly was ready on arrival.

MEGHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYKAY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
4

GET BETTER LOCKS...SPENT MORE TIME TRYING TO OPEN THE LOCK, THEN WE DID LOADING THE TRUCK

Rosalyn M. 
Évaluation :
5

I ALWAYS go to this UHaul location. Very clean and everyone is pleasant.

TERESAMARIE M. 
Évaluation :
5

My son and I received excellent customer service and care! We were very pleased and satisfied with service received. Michael Strickland and his associate was very helpful and cordial.

THERESAANNIE B. 
Évaluation :
5

GREAT EXPERIENCE !!!! Thank You!!!

LAKIAYVETTE H. 
Évaluation :
5

Great service, no issues. Polite and organized

MICHAELJAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
5

Everything was a ok

CYNTHIAGIVENS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVENLANCE G. 
Évaluation :
4

There was only one person on duty. My wife ended up loading the blankets and dollies on our pickup while I went and got the truck.

Robert G. 
Évaluation :
5

Kind and courteous personnel

STEVEN T. 
Évaluation :
5

The only thing I have to say is make the customers fill up the tank when they are finished. Makes it easier to replenish what we actually use.

DAVIDWAYNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loren Y. 
Évaluation :
5

Rien

JOHNRUDOLPH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASONSCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JALEEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMLUCAS B. 
Évaluation :
4

The phone support from UHaul is pathetic. I had trouble finding an open, nearby return center.

ERIK S. 
Évaluation :
2

First of all my location was moved at the last minute, adding more to my overall mileage which made my bill higher. Second, i was charged for two dollys but this location did not have a furniture dolly and i was told that this was just because of an issue with the website and there was nothing they could do. However i was still charged for it! And i had to go rent one from another moving company because i had a piano to move and it was necessary. During dropoff there was a uhaul parked outside with loud music blaring to the point you could barely here. Staff did nothing. It took ten minutes to read the mileage because something was wrong with the truck. Then something was wrong with the computer equipment which took even more time. I was told the dolly would be taken off again and it was not! Very dissatisfied.

Rebekah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillmon J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACOBSCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIAANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWRYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

App did not work at all, had to go inside to complete transactions

AARONSPENCER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis R. 
Évaluation :
3

Make sure the equipment is operational and attached properly…

PETEREUGENE C. 
Évaluation :
1

Was treated terribly

WILLIEBURKE J. 
Évaluation :
5

Great service. Quick, friendly, professional

LAWRENCECARL S. 
Évaluation :
5

Keep the assistant. She is great

JOHNHAL E. 
Évaluation :
5

A ramp would have been really useful for the cargo van. It was difficult to onload and offload big items and avoid damaging them. We would have rented one as an add-on to the cargo van. We didn't need a bigger van/truck and noticed that trucks had ramps included. Very challenging to lift heavy items on and off without a ramp despite having a dolly.

JUAN D. 
Évaluation :
5

This place was awesome! Pain free pick up and drop off!! Everybody was very nice and professional. Je les recommande fortement. 

SHERYLLYNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANYMONIQUE S. 
Évaluation :
5

Keep the you have now just been there is an improvement!

GILBERTFRANCIS H. 
Évaluation :
5

Get another guy like the 1 that waited on me...he was great!

TROYANTONIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHEENADIANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARDDONALD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEVIKINANDAN M. 
Évaluation :
3

The system was down, which is understandable. What wasn't ideal to me was the fact that the worker didn't know how to operate the scanner device to get us into the reservation. I waited an hour to get my reserved truck. Workers should be proficient in all devices, and not just the computers, to ensure customers are getting in and out. I hired a moving company, amd was late getting them the truck, because of this incident.

ALEXANDRIAMARIE R. 
Évaluation :
4

More counter help. The two people were backed with all the people in store

ABELMAURICE T. 
Évaluation :
5

Shirley provided AMAZING service and was very professional. Will definitely use this location in the future.

Kelvin R. 
Évaluation :
5

Nothing I've always rented from this location location at this store for the last 5 years when ever I've needed a rental vehicle regardless the size and they have always treated me with the upmost respect and kindness . They staff is awesome at this location.

Addie Darline S. 
Évaluation :
3

When help is needed where is it? Worse customer service ever! The truck really needed a front end alignment. Had to fight it all the way down the road. So disappointed 😞!

DWAINPAUL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAHINAHMADDIYA J. 
Évaluation :
1

Trailer wiring improperly routed and got caught in the door and ripped it out. I had to fix it on the roadside. Tires we're balding on edges and only at 25psi. Employee improperly hooked it to my vehicle. I told the staff about this stuff when I dropped it off and they acted like it was no big deal. No sorry, no discount, nothing. Very disappointed

LUCASCLIFFORD W. 
Évaluation :
5

I would recommend this location, however, I would not recommend Uhaul ! It took 3 days to get a unit .

BOBBYM Q. 
Évaluation :
2

This dealership needs extensive training on customer service

RAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARNESHAJACKSON F. 
Évaluation :
2

I normally have a great experience with the staff here. The lady who issued the truck was extremely rude. I believe her name was Alexa or Alex. She wouldn't listen and kept interrupting me when i tried to talk or ask a question. The tall guy that worked there that checked my truck when I was returning it was extremely pleasant and made things so much better. When I was getting the truck and got my paperwork he asked if I was ok and told him no because my experience with Alexa. He reassured me that I'll be ok and apologized. Alexa saw me talking to him outside and left her line of customers and came outside to yell at me some more. A customer asked her to please come back inside so she can take care of them. All of this should be on camera, I recorded it myself as well. When I 1st came in she didn't even great me and when she saw me I informed her I had a reservation and she rudly told me I had to wait because she's busy. Someone needs to coach her on how to treat customers and this is a business and not a getto club or high school where she can talk to people how she wants to. Whether the customer is right or wrong you to not debate, call them names, or antagonize them. The white male that walked in after me she took the time to great while she was rudly dealing with me but didn't great the black men that walked in nor myself. I really do not know how to feel about the situation with her. I had to ask her if she would stop so I can just get my paperwork and go. This is my 1st time ever having this experience at on of your locating and I've rented a few trucks over the years starting in 2010. Thank you for your time.

LISAMARIA R. 
Évaluation :
5

Alex was absolutely a delight to have the pleasure of dealing with. She handled my rental with the most professional demeanor and politeness. Despite have an extremely rude customer ahead of me she just brushed it off and did her job like a professional, much respect to this young woman, I will return here the next time I need to rent a moving truck.

CHADTHOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor T. 
Évaluation :
5

My drop off representative was awesome, I don't remember her name but she went above and beyond to help me with my return. I give her 10 stars.

LORRAINE C. 
Évaluation :
5

Very friendly and helpful representative

DAVIDWAYT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRAVISRENON W. 
Évaluation :
5

The location did an amazing g job with our rental. However, the equipment leaked and some of our items got wet.

JOHN W. 
Évaluation :
5

The website did not indicate that requested trailer was unavailable. When I arrived they were out. None around within 100 mile radius. But, working with Alexx was a pleasure. She found one that would be available in 2 days. This worked with my timeliness. Two days later, when it was delivered to wrong store, she went with me to get it and attach to truck. The other store was pathetic. No help. Alexx did all their work and got me on my way. She also had to replace chains and wiring. Two thumbs up to Alexx and her customer service.

KEVINBLAINE S. 
Évaluation :
1

I had to visit the store 4 times to rent and return an appliance dolly. The line was long. The ridiculous questions and employee's rudeness slowed the line to a crawl. The very, very loud music which played in the parking lot and through the open door frequently featured obscene lyrics. Another customer ran into my vehicle. The employee he reported the incident to told the other customer it was fine. Go ahead and leave. My old truck is nothing special, but I would have preferred to have interfaced with the other driver myself. In general, the employees are unprofessional, and your demands for weird information are excessively burdensome. You need to hire decent people, and you need get to know your customers. I regularly do business with your company. I also do business with Hertz rental car and Grand Rental Station. These two companies offer services similar to yours. They both have my name, address, phone number and detailed records of our past interactions on file. They do not pester me for ridiculous information. Their employees are polite and they don't blast obscene lyrics at their customers. Consider adopting some of these other companies' business practices. Frankly, I regret not having driven the extra miles to rent the dolly from Grand Rental Station. I definitely will be renting a transit van from Hertz if I need a modest size truck. I will be looking at other companies like Penske or Ryder if I need something larger. I will NOT be treated this BADLY again. Your location is only a few blocks from my home. I would continue with your company if I thought you were going to improve, but I doubt you will. I've never seen a company recover from this degree of contempt for their customers.

Elizabeth C. 
Non les évaluations ont été soumises pour cet établissement.

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