I absolutely love coming to this location. The entire staff is friendly and professional. They take care to meet all my needs no matter what. Thanks for being kind. Someone raise their pay. From check out to drop off. Positive spirits y'all really are winning. Thanks again for a smooth transition.LAMARIONVICTORIA S.
Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Pour nous contacter
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was perfect.FLOYD U.
Le client n'a pas laissé de commentaire.DeseriÃ© S.
In this "COVID TIMES" of uncertainty this place managed on minimal personnel. Which causes Undue customer delays.RONALDEUGENE W.
The truck was cleaned out but the exterior was in average condition. Service was better than usual.RASHEENADIANE H.
Le client n'a pas laissé de commentaire.Jerome N.
Customer service was a zero. We were given a truck # and basically told to go fine the truck in the lot. Worse u-haul service.Cynthia S.
no commentsDOUGLASLAMARR J.
Le client n'a pas laissé de commentaire.SOREYADANENE H.
The lady that helped us yesterday had amazing customer service. I can not remember her name , I tried to look at my receipt but I didn't see her name. She explained everything to us and was very helpful. She does an amazing job with excellent customer service.JAJUANDAVARES G.
We had trouble with U haul not Newport News location. They did not have a 15ft that they could commit to us so we tried for a 20ft -still they made us wait until the DAY BEFORE and then told us they had no 20 ft and would give us a 26ft!! We could not use one that big -would not fit in driveway-lots of stress but they finally found a 15ft Main Uhaul office arranged moving help with my rental but then 3 days before move I got an email saying movers were not coming-I got the email the next day because I had no internet with the move-I spent the next two days finding that Moving Help that you use was unavailable then unhelpful. Finally used local expensive movers-overall my moving experience was 3/10GREGORY L.
The attendant was exceptional!Kiersten C.
Le client n'a pas laissé de commentaire.JAMES B.
Was guaranteed a pick up truck but when i got there they didn't have one so i had to get a box truck to haul a vehicle. No discounts not im sorry no or anything. This is why people make reservations. Will be using a different location from now on because its alway an issue hereANTONIODARNELL B.
Alley and Mike were great.JOMESALA B.
The man that was working at this location when I returned the truck on 11/14 seemed to not like how quickly I pulled the truck up to the equipment return area. When I got out he started yelling and cursing at me. All because I pulled into the spot faster than he would prefer. He would not tell me his name.RYANWILLIAM J.
Le client n'a pas laissé de commentaire.RICHARD B.
I left with 3/4 tank of gas and before returning the van I stopped to bring it to that level. As soon as I pumped to the 3/4 level the gas flow automatically stopped. I was really impressed by that feature. You saved me some money. Thank you very much !!!!KWAKUOFORI D.
Strive to avoid long waits for serviceCHARLESEVERETT W.
Le client n'a pas laissé de commentaire.Sarah R.
Le client n'a pas laissé de commentaire.TIMOTHYPAUL O.
Staff is remarkablealice S.
No complaints whatsoever! Knowledgeable management and staff!EVERETTEDARNELL M.
Le client n'a pas laissé de commentaire.Miguel M.
Very nice managerBRUCE K.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.KARENDIONNE F.
The manager was super helpful.carie C.
Le client n'a pas laissé de commentaire.PERNELLRENARD R.
Le client n'a pas laissé de commentaire.Herbert S.
Outstanding Team ! Thanks !Kevin F.
Le client n'a pas laissé de commentaire.Cynthia J.
I been using Uhaul for years...all I can say is that they are very professional and accurate when it comes to their business. Thank you so for service. I am so glad to use your Uhaul company.ADRIANA D.
Le client n'a pas laissé de commentaire.ANASTASIA P.
Le client n'a pas laissé de commentaire.Candice C.
The truck broke down and we had to call roadside assistance it's was late and cold we should get a refundMARKANTHONY G.
Le client n'a pas laissé de commentaire.AARON B.
Le client n'a pas laissé de commentaire.TERESACALFEE D.
The app does not work with all phones or web browsers. I was charged an additional day because of it.Alieda R.
Alexa went above and beyond to help us and make us happy. Great job amazing pplCHAUNTELANDREA C.
Le client n'a pas laissé de commentaire.LORETTAHECKSTALL C.
Le client n'a pas laissé de commentaire.TAYLORLYNN J.
Le client n'a pas laissé de commentaire.David J.
The app and online order system was horrible. I will never use the app again. ALL of the verification and vetting should have occurred during the reservation setup. Trying to do it at the store was very difficult and couldn't be fixed by the staff.Greg M.
Maybe your company could review the mileage charges and fuel charges. Paying for every mile I drive the vehicle AND replace fuel consumed, just feels like a double dip. I paid it though, but just doesn't sit right. Can I recommend a flat rate for under 50 miles and pay by mile over that?? A suggestion. Bit other than that, enjoyable and easy experience to navigate.JANICECEE S.
I believe having 2 employees to assist the customers would be A plus to cut down the wait for service.DIANEMICHELLE H.
Le client n'a pas laissé de commentaire.JUNGHYUN S.
As a regular customer, I find this location and management staff heads above other locations I've frequented. Managers Jayleen and Allie are always so professional and personable!EVERETTEDARNELL M.
friendly and courteous but not informativeLYNNEDEANELL W.
Everyone was helpful.MELISSA D.
Le client n'a pas laissé de commentaire.JOHNCOURTNEY C.
Le client n'a pas laissé de commentaire.ANDREKERROL GORD H.
Le client n'a pas laissé de commentaire.DENISEDARCEL H.
Le client n'a pas laissé de commentaire.CARLOS O.
As a small business owner in need of dependable and reliable vehicles, Uhaul has become my go to company to fulfill my needs and this particular location couldn't be any better in helping when I need them! Great staff!!!EVERETTEDARNELL M.
Every single staff member I have ever come into contact with at this location has been not only professional but super friendly as well, which is why I now conduct all of my moving needs at this location. Great group of employees. They remind me of the friendly service that you receive at Chick-fil-A!WILLIAMANDREW G.
Easy process and staff was greatKamisha W.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.KEVINDELEON P.
Nothing the lady name Ms Shirley was amazing she answered all my questions and I understood everything this lady was WONDERFULVALERIEANN T.
Le client n'a pas laissé de commentaire.KEULY Y.
Le client n'a pas laissé de commentaire.KEYEONACIERRA W.
Le client n'a pas laissé de commentaire.Benjamin W.
Very professional and courteous location! The management staff of Jaleen and Allie are the best!! Always accommodating and willing to help every time. Only location I useEVERETTEDARNELL M.
Le client n'a pas laissé de commentaire.STEVENWAYNE H.
Le client n'a pas laissé de commentaire.STERLINGLAMAR W.
Le client n'a pas laissé de commentaire.BENJAMINT W.
Brakes on unit were in need of repair/ replaced. Service and speed of service was exceptional.SEAN H.
Le client n'a pas laissé de commentaire.MAXINEELIZABETH G.
Le client n'a pas laissé de commentaire.RUDOLPHBEVERLY H.
The inside of the truck was filthy and the brakes weren't working right. The alignment on the truck was off also.Colin M.
I turned in the vehicle after hours using the website. No feedback. It would have been nice to get closure when I returned the vehicle. Other than that, perfect experience.Rick M.
Personnel was a little rude. However the drop off went fairly well.ROBERTANDREW B.
Le client n'a pas laissé de commentaire.KATHLEENELIZABET H.
You could let them know up front that over 100 miles the price goes up. Other than that I was very pleased. The staff were very nice and polite and I'll definitely be using them again.Barbara C.
Amazing customer service at this location. A bit of a drive for us from Suffolk, but the representative was amazing and very helpful. MeMatthew A.
Le client n'a pas laissé de commentaire.TERESASUZANNE O.
Le client n'a pas laissé de commentaire.CHARLESEUGENE W.
I was over chargedGIALOUISE H.
The mgr Jaleen and asst mgr Allie, are always a joy to deal with and are extremely professional, knowledgeable, and courteous. I'm a regular renter, and this location has been the best experience thus far!!EVERETTEDARNELL M.
Le client n'a pas laissé de commentaire.DAVIDMICHAEL W.
Continue doing what your doing.. Everytime I go to that location, I get the best service and equipment..you are doing all the right things..JEFFREYALAN S.
Everything was clean, however in the driver side cup holder there was a puddle of liquid, and also under the passenger seat. At first I thought it was water but as I drove away I realized the whole cab smelt like beer and those puddles were not water. Did my best to soak up the liquid with napkins but the smell still remained.AUSTINJOSEPH S.
Le client n'a pas laissé de commentaire.Richard S.
Great customer service highly recommendedAMANDAKRISTIANA C.
Le client n'a pas laissé de commentaire.Benjamin W.
Their customer service is through the roof! I love how friendly they are and I'll come back whenever I move again. However!!! Due to previous customers, the wear and tear on the truck made me feel unsafe. I was told if I got another truck, I could possibly face the same feelings. This is unacceptable and these trucks need MORE TLC from the mechanics. The truck I was given had already had some dings on it (again from previous drivers) but it is something the Uhaul workers could not fix which makes it understandable. Upgraded trucks will have to happen in the near future!MONEMARIE Q.
Excellent service à la clientèle. Vehicle and the car dolly was ready on arrival.MEGHAN H.
Le client n'a pas laissé de commentaire.GARYKAY J.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.KATHLEEN L.
Le client n'a pas laissé de commentaire.Jeffery M.
GET BETTER LOCKS...SPENT MORE TIME TRYING TO OPEN THE LOCK, THEN WE DID LOADING THE TRUCKRosalyn M.
I ALWAYS go to this UHaul location. Very clean and everyone is pleasant.TERESAMARIE M.
My son and I received excellent customer service and care! We were very pleased and satisfied with service received. Michael Strickland and his associate was very helpful and cordial.THERESAANNIE B.
GREAT EXPERIENCE !!!! Thank You!!!LAKIAYVETTE H.
Great service, no issues. Polite and organizedMICHAELJAMES S.
Le client n'a pas laissé de commentaire.CARL S.
Everything was a okCYNTHIAGIVENS S.
Services supplémentaires à cet emplacement
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