Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News

4465 évaluations

14861 Warwick Blvd   Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

(757) 877-6062

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 877-6062

14861 Warwick Blvd
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna G. 
Évaluation :
5

They were awesome

Yessenia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Courteous staff. Fast and efficient.

BENJAMIN J. 
Évaluation :
4

Customers need to be informed about possible checkout on the U-Haul app as an option. Last night I attempted to checkout online but it wouldn't accept my location for me to continue the checkout (attempted on 3 different phones). However, the app accepted location on phone.

ARIELCRACHELLE S. 
Évaluation :
5

Everyone was extremely courteous and helpful. The whole experience was a breeze. I would definitely recommend this location.

WENDY M. 
Évaluation :
5

N.D.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry K. 
Évaluation :
3

The staff.... mechanics were very helpful

Raul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BORIS D. 
Évaluation :
5

Excellent service à la clientèle. Vehicle exterior was not clean and service light came on for tires.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGGIEANNETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESAARLENE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

The truck and the staff were good, the app however the U-Haul app left a lot to be desired

Kenneth M. 
Évaluation :
3

The equipment worked well however the staff at this location is very ghetto there was a long line of customers waiting when return the vehicle. The young lady who checked me in did not put the amount of miles on the bill that I asked for. Even the reservation that I made was incorrect. Management needs to train their staff properly. I still have not received a receipt. Can someone please send me my receipt!!

Desiree S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMYNICOLE W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebekah P. 
Évaluation :
5

There's nothing you can do. I get 5 star service every time I visit!!

Elijah U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUSJAVON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYAMUNGU M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROMEANTWAN N. 
Évaluation :
5

Give the assistant Manager a raise , she was very efficient

JEFFREY M. 
Évaluation :
1

Kristen a very exceptional employee that u-haul has she needs recognition for her diliduion

CICELYAQUALLA M. 
Évaluation :
5

I am a regular customer to this location . I recieved a 20 dollar service charge for returning vehicle 20 minutes before opening. Normally they are open at 8 am. And they changed there time to 9 am now. I was very upset to see that. I would like a manager to call me back about this . Don't want to speak to a regular employee about this . They seem frustrated with customers on phone if there busy. Other than that my experience with this location is amazing. Please have the manager call me please!

Raymond G. 
Évaluation :
5

excellent customer service

PEDROANTONIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHYJERD A. 
Évaluation :
5

My sales person was awesome and very friendly.

BILLYLEE R. 
Évaluation :
5

Mrs Shirley and Mrs Kristin were so nice and helpful they did a wonderful job and their customer service was amazing

CHEETARA LORENE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl J. 
Évaluation :
5

The ladies that work here are FANTASTIC. We got into a pinch and they did everything they could to help us. Much appreciated!

BRITTANY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

The staff was friendly and professional. The only delays (checking in and returning) were caused by STUPID customers who could not understand instructions/explanations and who could not follow instructions... and who did not understand the difference between a debit card, cash card, and credit card. --- The staff was very polite and patient (much more than I would have been) and were doing their best to remain courteous and professional. I was impressed.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEONTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY W. 
Évaluation :
5

Christina was very helpful and had a great attitude!

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRALUZ A. 
Évaluation :
5

The manager Kristen provided excellent service. She was patient, informative and extremely professional. She made my rental process go as smoothly as possible.

Bryan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDENHUNTER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
5

The staff were very pleasant and helpful. They went out of the way to help us.

STEPHANIEANN T. 
Évaluation :
5

The team was very thorough with ensuring everything was clean and ready on time. Service was wonderful. Both ladies did an amazing job. This experience was by far 100 times better than my initial move down. Thank you for making this an easy part of a very long moving experience.

Vanessa B. 
Évaluation :
5

Awesome customer service. Thank you.

DANIEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry J. 
Évaluation :
4

Good to go, people working were nice and helpful.

Scott C. 
Évaluation :
5

The staff was friendly and attentive. Although U-haul's checkout system is glacial, they did their best to be efficient.

Peter G. 
Évaluation :
5

Normally I have no complaints but the Inside of van had pet hair everywhere other than that I rent from this location often my overall experiences are always GREAT!

SCHMEKIANAKIELE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANLIONEL F. 
Évaluation :
4

More people working inside the store

JAMES W. 
Évaluation :
5

Kristin took care of us and was very pleasant. We enjoyed her joke about the donkey getting it out of “pasture” to heft up trailer. She took good care of us.

SARAH MARGARET B. 
Évaluation :
5

The ladies at this location were very upbeat, and made the pickup/drop off process very simple and safe. I will definitely use this location again.

GARYLEVELLE M. 
Évaluation :
1

Was charge after hour service fee. When I had my vehicle back before business closed. Unprofessional for a business to over charge a customer.

Jerome N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight L. 
Évaluation :
5

Your customer service center operator called me when I was 5 min away on the highway to another location to pick up the trailer. Not the Warwick people. That employee explained that I needed to now go to Warwick for my trailer as another customer never returned a trailer at the other location. She gave me the street address for Warwick but when I asked her for the town name, said she could not provide that as she “was a bad speller and U-Haul did not pay her enough to spell”. Rude. We had pulled off a major highway and wanted better info as cars whizzed by. The people at Warwick we were wonderful. Your telephone agent calling us to change the pick up location was is however a disgrace to your company. Too bad as service was perfect up until we came across her.

ALANLOREN D. 
Évaluation :
5

No need for any recommendations. The crew on duty was very proficient and efficient.

Daniel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
5

Excellent service à la clientèle. Shirley assisted me with the transaction. she was very professional and patient.

Youssef C. 
Évaluation :
5

Must say this team of ladies in jere are awesome. They are professional.and put in a good day work. Kudos to this team.

CHARLA KAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YALONDA MICHELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINECLAUDIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANISHADEVON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy V. 
Évaluation :
5

Kristin was very professional and helpful. This was a great experience with uhaul. The best I had in past experience. I appreciate the courteous and service that was offered. Definitely would recommend this location.

APRIL J. 
Évaluation :
5

Only problem I had, the van was not fueled up completely when I got the vehicle. I explained this to the person at the front desk and she took care of it. I real appreciated this, most people will never trust the words of people but she did. That service will keep me coming more and more for uhaul service. Your employees in the Denbigh, Newport News area are the best.

DONIARANDELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDLEE J. 
Évaluation :
5

Great customer service! Was able to get truck and turn in without any hassles and in minimal time. Merci!

JERRODMICHAEL W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kayla G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Y. 
Évaluation :
4

Well I never got an email receipt of my usage and purchase of the equipment used and well the process was straightforward and practical, truck was easy to drive, overall 7/10

MATTHEWJENYA_ALE S. 
Évaluation :
1

I was charged 40 something dollars for going over my mileage by 4 miles.

MICHAEL K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Everything went smoothly and quickly!

PHILIPJEROME C. 
Évaluation :
5

A little more help with selecting the right equipment. I was picking up a 42 inch lawnmower and the trailer wS almost too small.

MICHAELKEITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELENEJAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPJEROME C. 
Évaluation :
5

excellent service

PEDROANTONIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce H. 
Évaluation :
5

These girls are on the ball! I have done business with this location at least 3 times, and they are always helpful and eager to make sure the customer is satisfied. Couldn't ask for better treatment.

Richard C. 
Évaluation :
1

Give me my money back that I was over charged

PERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

The customer service rep's were very professional and efficient even the face of an extremely rude and unnecessarily highly agitated customer. I tip my hat off to you ladies, you remained calm and focused!!

ANNETTE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDYSTEPHEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
1

site refused to give me the appliance dolly I reserved in a timely manner because of some kind of communication break down between online reservations and them.

James W. 
Évaluation :
4

The online return didn't work at all. It didn't recognize my contract number and I couldn't register

SAMUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lolita J. 
Évaluation :
3

The lot attendant wasn't sure how the turn the mileage from kilometers to miles it took about an extra 20 minutes of time just to turn the truck in because of that.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDANNOAH F. 
Évaluation :
4

Ensure the internet is not during up-dates on the weekend, because that is the most busyness time.

DAVID M. 
Évaluation :
5

Customer service always been slow

CHIRAGKUMARBHARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRYJOSEPH W. 
Évaluation :
3

The box itself wasnt in great condition the latch didn't fit well the door was janky, like it had been used too much and instead of replacing it...things were just put on it to make it work. For the most part my items were fine. I was not happy with the way the box was treated. My lock had gotten smashed somewhere in transport, making my key to open it unless. That tells me that that may also assist in my broken items if things were being slammed around. I wouldn't recommend uhaul for cross county moves. There was little to no communication with the company, my box leaving was delayed, but I had to reach out, it was not told to me. I waited on hold for over 45 minutes to request my box to be moved out of storage so I could get my items. I ended up chatting with someone (while still on hold by the way) and then it wasn't even relayed to the location correctly, so they had to reach out to me, to get the day and time I wanted to access my box. For the cost and the pain of communicating I delt with I would use another company in the future. I was disappointed in the service all around. The pick-up location was great and worked with me.

Courtney G. 
Évaluation :
5

My only complaint is the lady and man who checked me in were extremely rude, and not very accommodating. The manager made things right later,but they need to train their staff to be friendly and kind, moving is already stressful as it is... these people were rude and nasty! I felt like I was at DMV getting a driver's license. Unacceptable.

Maria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANINEENICHOL B. 
Évaluation :
4

Need cruise control

JAMESARTHUR B. 
Non reviews have been submitted for this location.

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