Évaluations des clients U-Haul Moving & Trailer Hitch Center of Redlands

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Trailer Hitch Center of Redlands

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GUY H. le

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Nothing, everything was good

Joe V. le

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Le client n'a pas laissé de commentaire.

Baldave S. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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This whole experience was horrible. I honestly will never use Uhaul ever again.

Ed F. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Dianne B. le

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Le client n'a pas laissé de commentaire.

Joel H. le

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Thank you! Staff was friendly and the service was great and fast.

Jeffery T. le

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Tire was flat when we arrived. We ordered a dolly and was not told they did not have one until we picked up the truck.

Tim W. le

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At check in the worker pulled out his cell phone to take a picture of our drivers license, which creates suspicion and gives opportunity for identity theft. If you need a copy of a drivers license, use a scanner that sits on the counter attached to the computer. A mobile device, even if it’s a work cell, is not an appropriate method of copying a drivers license as it can easily be stolen.

richard a. le

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We had a 7am trailer pickup reservation. No uhaul employee arrived until 8am to open. 5 other customers had various reservations before 8am too. 1 had a 7am trailer hitch install appt. No mech on site till after 8am. Called Customer Service phone and they were not of help. Placated by Israel, the manager via Customer Service phone saying at 7:23a he was 10 min away...he never showed. At 7:45a a female employee arrived but did not have a key and left property to go to a coworker's home to pick up their key. Customer service could only provide empty information and offer to pick up a trailer 30 min away ---at commuter time. Frustrating part is that through Uhaul we hired moving labor scheduled for 8am arrival so getting the trailer on the truck and leaving at 8:20a cost me 45 min of lost labor at $75/hr. Customer Service offered only to reimburse the $5.95 booking fee to us......really !!!??? I lost $75 moving labor cost due to the Uhaul employees not opening until 8am, an HOUR after they were to open at 7am !!! Only positive experience was Mike, who was very professional and focused on getting me on my way as soon as he could...He is an excellent ambassador for your company. He did not cause the problem but accepted responsibility on behalf of Uhaul and apologized for the problem. Regional Manager on vacation till the next week and I was only offered to leave a message for his assistant...no one with authority left in charge in his absence?? That is poor business planning.

brian h. le

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Le client n'a pas laissé de commentaire.

Edna G. le

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Fast and friendly service!!

wanda s. le

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Have some one by phone to accept rentals after for people who don't have internet

Joel M. le

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Have the right size truck I reserved and the gas cap needs replacing.

Michael H. le

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The van needed washing on the outside. It had a lot of mud on it. It ran and drove very well.

Darold S. le

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Le client n'a pas laissé de commentaire.

Darlene C. le

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Would be nice to get a call my fees have not been taken out of my bank acct don't know why it taking so long. I returned it on 06/12/2019 and today is 06/19/2019

Jerry T. le

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I had an appointment for Saturday. When I went to the store (after 30 minutes of travel time), I was told that no one was available to install the hitch (again: I had an appointment!). So, I rescheduled for today at 7 a.m. I was there at 6:57 and standing in the facility in front of the counter. I was told that someone would be with me in a minute. 2 other people walked in and walked up to another counter and were waited on. I was not addressed again until my wife went outside to find someone and brought them in at 7:40 a.m. I stood in the front of the counter for FORTY minutes without even being addressed again. Ridiculous service. I will NEVER return to this facility nor will I recommend U-Haul to anyone. There is too much competition to be treated poorly as a customer. I was also never given a call during the day to let me know that my vehicle was ready. At 4 p.m. I returned to the store (after trying to call but only getting ahold of a national call center) to retrieve my vehicle. I'll emphasize again: you will never receive any business or recommendation from me again.

Keith W. le

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Le client n'a pas laissé de commentaire.

Brenda K. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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I reserved a dolly online . When I got there there was no Dollys and the employees did not seem to care or even try to find me another one . They said they had one in the am but gave it away . Just the lack of caring really seemed unprofessional. I was moving my 5 person family do a different town and really needed the dolly . So I had to stop and find a dolly in the middle of moving .

Enoch B. le

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Le client n'a pas laissé de commentaire.

lokay h. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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I haul could not find the trailer I was returning in their system it showed already returned. Wasted my time. Upon checking, getting my trailer, I had to return from a mile away because attendant forgot to put dolly in trailer. A pain. Anyway, mistakes happen. But let’s stay focused, please.

LARRY N. le

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I was told 19.95 for 4 hrs. went to pick truck up they had no key to the hitch messed with it for about half an hour on my time had to switch to another one got back in three hrs. I put gas in the tank for the same amount as when I left they charged me 1.09 a mile instead of .69 cents they charged me for a lot of miles I did not drive I maybe went 20 miles but the milage written done was for first truck did not write 2nd truck anyhow I feel I was charged too much I am a good customer and am disappointed with this

Lisa L. le

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Check the equipment to make sure it is in working order. We had to wait wait awhile to get a trailer that had the blinkers working.

JOYCE B. le

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Le client n'a pas laissé de commentaire.

JIM C. le

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June 14th, A.D. 2019 Doughnuts, coffee, apple fritters, juice, bottled water, Just kidding. A company would have to charge more to offer "free" items such as that. That's why dealerships are so expensive, all the "free" add ons. I want to say that I have been dealing with u-haul for decades now. This particular location on Alabama Street in Redlands, California for at least one decade. Managers come and go. The particular one here, Israel is one of the best and most friendliest ones in the industry. When I come in and that is often, he even calls me by name. I believe his name is Alex, the installer in the shop is so friendly and very capable. Never mind those disgruntled people who just love to leave bad reviews. Those people are never satisfied. My name is Jim Cook, The equipment is of the highest quality. Remember, we are dealing with sophisticated wiring and trailer parts. Many rules and regulations??? Of course. Because of the number of abusive and disrespectful people who abuse the equipment and would steal things. God bless Israel and people like him. Respectfully, Jim Cook, retired professor of astronomy.

Danielle L. le

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Le client n'a pas laissé de commentaire.

Hasan B. le

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Le client n'a pas laissé de commentaire.

Jamal H. le

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Le client n'a pas laissé de commentaire.

Jason E. le

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Great experience thank you

Shawn M. le

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Le client n'a pas laissé de commentaire.

Andreas S. le

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Le client n'a pas laissé de commentaire.

Marchant A. le

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smooth service from start to finish

Tanner W. le

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Le client n'a pas laissé de commentaire.

Marco P. le

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The location and the people where fine and nice, but the new process for renting it's really annoying. Next time I'll definitely also look for other places to rent.

Dakota G. le

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Le client n'a pas laissé de commentaire.

John G. le

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Some of the instructions regarding the location instructions were either misleading, incorrect, or outdated. Please update them with new photos and accurate information.

shaun s. le

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Le client n'a pas laissé de commentaire.

Gary E. le

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This rental experience was the worse one I have had. I book a trailer on june 5th and guaranteed my reservation with a credit card. On June 6th I received a call from uhaul informing me the trailer I reserved wasn’t available so I would need to go to a different location. I had the reservation canceled. Later that day I rebooked the trail at the original location with no issues. When I picked up the trailer I had to wait for 20 minutes before anyone came into the office. Up until this rental I was very pleased with uhaul and this location but now I will look for other options for my rental needs.

Vincent P. le

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Le client n'a pas laissé de commentaire.

Celeste O. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Friendly service and well maintained equipment

sherrae w. le

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Nothing

Christine L. le

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Le client n'a pas laissé de commentaire.

Benito T. le

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They didn’t check in my unit for 4days

Jeff M. le

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Le client n'a pas laissé de commentaire.

alan h. le

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The staff was very professional and knowledgeable about their products and services.

Michael H. le

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Excellent service and friendly employees who appreciate customers. The manager, Mike, was a pleasure to deal with.

CHRISTINA V. le

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Unfortunately, the van that I rented had been tampered with and the fuel line had been cut. This made for a very long move as I was broken down for approximately 2 hours.

Juan m. le

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Le client n'a pas laissé de commentaire.

Rich S. le

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Le client n'a pas laissé de commentaire.

Lea C. le

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Have rented equipment here multiple times. They are consistently dependable.

Terri B. le

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Le client n'a pas laissé de commentaire.

Viasna L. le

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Le client n'a pas laissé de commentaire.

Katherine G. le

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Le client n'a pas laissé de commentaire.

ulises R. le

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Great customer service. Very friendly

Jeffrey R. le

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Every time I rent a trailer from this location the computers are jacked. Always slow, lock up forcing the staff to start the transaction over. Staff are great, and very apologetic for the hour long wait just to try to get the info into the computer. You would think a multi-million dollar corporation like U-Haul could afford a decent computer system for their employees. Next time go to Home Depo to rent a trailer. Same trailer but you're in and out in 10 minutes!

Nick A. le

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I was very impressed with the customer service who hooked up the trailer. Very professional.

Travis H. le

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Le client n'a pas laissé de commentaire.

john s. le

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Speed up the sign up process and pick up process. Takes too long.

Debora B. le

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Mike was Awesome!

Justin H. le

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No $7 over charge on receipt for a Utility Dolly that was never rented nor used.

GUILLERMO M. le

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Customer service representative be more knowledgeable with online return.

FRANCIS G. le

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Le client n'a pas laissé de commentaire.

Rich T. le

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Free first time...

Loretti V. le

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Le client n'a pas laissé de commentaire.

Jason M. le

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Le client n'a pas laissé de commentaire.

Karyn S. le

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Easy and quick to pick up the truck. Easy return.

roscoe T. le

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Have the person know how to work the computer. I paid cash for the rental and it cost me more money cuz I didn't use my debit card. She told me I'd be reimbursed when I got to the end of my my drop off. The guy had to call the corporation to see how they get my money because he wouldn't pay me my hundred dollars.

James G. le

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Le client n'a pas laissé de commentaire.

Perry S. le

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In spite of the fact that they were short help employees were quick and efficient

Terry B. le

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Le client n'a pas laissé de commentaire.

David W. le

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Employee Karend did an excellent job renting me a truck for the day -- give her a raise!

Alejandro R. le

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Wasted 2 hour

salvador d. le

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Well for starters I wasn’t aware the 10 foot truck had no ramp so renting the dolly was a waste of time and money. The associated should have told me there is no ramp when I requested the dolly. Other than that it was ok.

Jeffrey K. le

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Le client n'a pas laissé de commentaire.

Tim S. le

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Im a regular customer with a business. All my needs are business needs. You guys rip me off every time and that’s saying something as much as I have used uhaul. Im going elsewhere

Ric L. le

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Excellent experience. Will return.

Anthony B. le

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This location is always crammed with vehicles and equipment. Very hard to get in to drop off or pick up!!’

RICARDO P. le

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AAA

Dave M. le

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Michael was wonderful. Very nice and helpful.

julie h. le

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Everything was perfect and easy thank you again

Ryan L. le

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Nothing, the gentleman I dropped the truck off to made it so easy and efficient I will only be using this location from now on.

rene c. le

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i rent trailers often and now every time i am there it takes twenty minutes to fill in same information that should be in the system. It use to be in system but now what the hell happened? the equipment is not laid out well in the lot

carlos v. le

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Customer service was not very friendly an it should have more people working in that facility because it gets crowded an not enough workers to help the customers

Shirley A. le

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Except for lack of parking, over all the customer service was very good. Very friendly staff.

Anthony R. le

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Everything was great. Michael was awesome. Great Customer service. I will differently spread the word about your company. Thank you for the great experience.

stewart u. le

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Agent was very helpful in coordinating rental, and answering all my questions! Great Job!

Marven N. le

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Le client n'a pas laissé de commentaire.

jay f. le

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Everything was as expected, quick in & out.

Lili M. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Give me my money back

Briggs A. le

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Le client n'a pas laissé de commentaire.

Ebony V. le

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Better communication to you dispatch about what equipment that’s available and inventory. Also, respect customers time!!!

Donna R. le

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Everything was awesome.

johnny k. le

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as expected

Paul S. le

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My only complaint is having to walk completely around the facility to get in. Luckily I was invited to go through the employee side of the building. Add a back door for customers.... Otherwise, great people...friendly.

Nicole T. le

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Le client n'a pas laissé de commentaire.

Edward F. le

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Le client n'a pas laissé de commentaire.

gene q. le

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Le client n'a pas laissé de commentaire.

Rohan K. le

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Le client n'a pas laissé de commentaire.

DAN F. le

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Maintain your equipment and trucks. Front end repairs needed on truck you rented me!

Dennis M. le

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VERY NICE PEOPLE, FAST EFFICIENT AND I WAS ON MY WAY! GREAT EXPERIENCE!NICE TRUCK. FAIR PRICE. I WILL BE BACK. THANK YOU! DENNIS MOORE

harlan h. le

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Fuel level in contract was different from the vehicle. Brought it to their attention. Apparently staff does not know difference between 7/8 full and 3/4 tank full. I still got burned for gas when I returned the vehicle. It had more gas in it than it did when I left. They have your card on file so what can you do?

armando b. le

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To have more personal

Michelle H. le

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Le client n'a pas laissé de commentaire.

Ed F. le

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No

Susan C. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Le client n'a pas laissé de commentaire.

Angelo G. le

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The staff was great. The online reservation and pick-up was absolutely horrible.

Rebecca R. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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I always love the experience renting at this location. This time it was EVEN BETTER. What a wonderful, friendly staff you have. They processed my rental very quickly at both check-in and check-out. Thank you!!

david w. le

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Maybe more personal attention and more training on what standards are required from corporate office. They did help by a modified price for the inconvenience for trailer so that is a plus.

Matthew M. le

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Mike helped me out and was very professional.

mitchell s. le

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I waited inside the store for several minutes until I was helped along with several other customers. It’s not the employees fault, as he was helping a customer fill a propane tank. But maybe you should hire a few more people.

Jan-Ette B. le

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Le client n'a pas laissé de commentaire.

milton j. le

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N/A

Reuben T. le

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Le client n'a pas laissé de commentaire.

dana w. le

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More employees working in the park mornings.

FRANCINE J. le

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The staff was friendly and helpful we were able to rent a truck and plan our move it was a great experience

Kaya R. le

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Le client n'a pas laissé de commentaire.

Wade K. le

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The people that work there are super nice but this has nothing to do with them! I got charged 3 different times and I’ve been trying to get a hold of someone but I just keep getting sent to speak to someone else. Just want this solved!

Kyle V. le

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Le client n'a pas laissé de commentaire.

Jose H. le

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Be careful when making reservations online. I made reservation that I even got email confirmation, but was not in system when I went to pick it up. I had to drive 40 minutes away to get a trailer needed to move daughter back home from college. Always call the store directly.

alexander t. le

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Have employees present for people when vehicles are returned. When I returned the truck a heavyset man slipped out the side door. Fifteen minutes later I was still alone in the store. I called the store and two employees emerged through the side door to answer the telephone, not to wait on me...

Lee S. le

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Please make more of an effort to inspect and clean the inside of your vehicle rentals for your customers after after each use. Thank you.

justin g. le

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The employee was rather rude. He also failed to give us any of the paperwork. The trailer was covered in mud on the back and up the sides.

Paul L. le

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Everything was great except for the leaf spring that broke while travelling.

Jenna S. le

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Mike was so helpful at this location. Took very good care of us.

carl l. le

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Not sure of names but we were well taken care of and in a timely manner.

Denise H. le

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I reserved online on Tuesday for a Saturday pick up. When I arrived they didn’t have the dolly I reserved . I did not want the insurance and when I arrived to sign it wouldn’t allow me to decline so I was charged $14.00 anyways.. I’m really not sure why I bothered to reserve in advance if it didn’t guarantee my equipment.

eric o. le

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My experience was great. I arrived a few minutes before opening & the manager was eager to help me get what I needed and on my way. I was very impressed and will consider this location for any of my local needs for a trailer.

Kellie M. le

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Le client n'a pas laissé de commentaire.

Daniel L. le

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Start to finish this experience was amazing. I was extremely impressed by Jeff (regional manager, if I am not mistaken). Though I know Jeff is not specific to this particular location, I cannot sing enough praises about his service and attention to detail. Regarding this specific location, the staff was efficient and dialed-in. No time was wasted, all the correct questions were asked or answered. Perfect from pick-up to drop-off. Made renting a truck a very enjoyable experience.

Laurie Y. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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The customer service was horrible. Ive rented here a few times and today was horrible. The young punk kid that came out and stopped me from using the mobile return, was nothing less than rude. I will not return to this location.

Rosie F. le

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I’m pretty sure your trucks are rigged on the mileages, I got ripped off cause there is no way I drove 57 miles I only drove around the corner from my house to my son house and another thing you’s ripped me off was the days I had the truck for I’m very disappointed with your company U -Haul

devon k. le

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Le client n'a pas laissé de commentaire.

lucinda r. le

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Le client n'a pas laissé de commentaire.

Rene D. le

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Le client n'a pas laissé de commentaire.

Mike P. le

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Le client n'a pas laissé de commentaire.

johnny k. le

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Le client n'a pas laissé de commentaire.

Adam M. le

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Le client n'a pas laissé de commentaire.

linda l. le

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Le client n'a pas laissé de commentaire.

sean f. le

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Le client n'a pas laissé de commentaire.

Daniel J. le

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In the morning when it was the busiest there was only one clerk working. He left the store to go outside to help a customer since he was the only clerk the customers were left alone. Kind if crazy I think to leave a store with no one watching .

Curtis L. le

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Le client n'a pas laissé de commentaire.

Mohammed L. le

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Le client n'a pas laissé de commentaire.

Hector G. le

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Good n friendly employee Melissa ,

Gerhard H. le

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Le client n'a pas laissé de commentaire.

Carl R. le

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Le client n'a pas laissé de commentaire.

GARY J. le

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Reservation was at 7:30 AM. Nine people waiting for their reservations with one person behind the counter. 30 minutes later 2 additional employees arrived. What has taken 5 - 10 minutes at other locations in the past took and hour at this one. I had dropped off here 3 1/2 months previously with the same miserable experience.

karen d. le

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Le client n'a pas laissé de commentaire.

John C. le

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I couldn't get to my destination half way to my destination from Redlands to bell gardens i broke down and the check engine was on. The truck was jerking on highway speed I had to come back to return truck. Never made it to destination. Before leaving I notified clerk that check engine light was on. She said it was ok to just take it. I would like a refund.

Timothy K. le

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We made an online reservation so that it would be a quicker process. Instead, lost keys & keys locked in a vehicle caused a ridiculous wait time. We should have received the rental for free.

james s. le

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Customer service was poor inside, not very helpful. The individuals outside were helpful

VIVIAN O. le

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Everyone there is doing a great job that why we always go back

robert b. le

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More help

Richard T. le

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Wash your pickup trucks before renting.

VIVIAN O. le

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I enjoy going to this location I’ve been going to this location for quite some time now The employees there are great

PETRUS S. le

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Return process was quick, easy and very simple

keith c. le

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Le client n'a pas laissé de commentaire.

Vicki Z. le

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Le client n'a pas laissé de commentaire.

Richard T. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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Le client n'a pas laissé de commentaire.

Laura S. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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Make sure attendants check the gas level of the truck. I was charged an extra 30 dollars because of this error.

TIMOTHY G. le

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Showed up for appointment at 7 AM and no one showed up until about 7:45 and took a custumer ahead of me that showed after I did said I would get an adjustment when I dropped off the trailer and they said it should have been done at the location that I picked it up from. Still waiting to hear back from corporate to see if it will get done or not. Main reason I went to a u-haul dealership and very disappointed put me behind and in traffic for the whole day.

Rey F. le

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Offer additional tool rentals or equipment/ supplies. Learned after leaving I neede a dolly.

TOM L. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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I rented a one-way with a little under a half tank of gas. I drove to my home which was on the way to my destination without any variation. My destination was less than one mile from the drop off site. When I dropped the truck off the manager told me I went over the allotted miles which is your problem not mine. There was NO variation in the route. The manager said he would not charge me for over miles since the truck had more gas than when I picked it up (about ten dollars worth). He lied and charged me. I did not find out until I checked my credit card balances. This man lied and I will be contesting the charge.

Glenn K. le

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I used the Uhaul application, to reserve my truck and accessory equipment which was very simple and easy to do. Staff at your Redlands, CA. Uhaul location on Alabama St. were very professional and helpful. G. King Beaumont, CA.

Don P. le

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Le client n'a pas laissé de commentaire.

Vaughyn C. le

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I’d like to say that Mike, the customer service representative who helped us, was very nice and tried hard to solve the problems with my hitch installation. He truly is an asset to your business. First problem, I received no phone call as promised to let me know when my hitch installation was complete. Second, the mechanic responsible for installing my hitch didn’t finish tightening all the bolts before giving my car back and leaving the Uhaul facility for the night. Third, the hitch is installed right up against my (stock) exhaust pipes and it causes a rattling noise when I accelerate. Fourth, this is a huge inconvenience as I live 1 hour away, and now have to drive back to this location tomorrow to get the hitch installation fixed/finished. I will never recommend this Uhaul hitch installation facility to my friends. I demand money back on this poor job.

Jeevaka W. le

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Le client n'a pas laissé de commentaire.

Raymond A. le

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Le client n'a pas laissé de commentaire.

Lon M. le

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Process was very smooth.

Olivia S. le

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Le client n'a pas laissé de commentaire.

Lee S. le

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This was an incredieasy experience. The van was brand new! Everything about renting the van for 4 hours was easy!!!

Chelsey F. le

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Le client n'a pas laissé de commentaire.

Bill B. le

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Wait time from registration to pick up was about 30 minutes, yet I was charged time for the wait. Wait time to turn in rental was about 20 min. I don't think the wait time should be included in the 6 hours.

Brian D. le

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The gentleman that helped check in my vehicle was extremely professional and kind.

Michael P. le

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Le client n'a pas laissé de commentaire.

VIVIAN O. le

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Everyone there at U-Haul is fantastic Mike is awesome your regular employees there treat my family and I Like Family because were there a lot I do want to say that when you bring other Employees in to work here at this location from other locations they’re trying to be so professional and buy the book it’s very upsetting because they Just treat you like a another number Customer service is very important and they need to know that

wendysue m. le

Évaluation :

I ended up keeping the trailer for additional time the 3 gentleman I spoke to were knowledgeable and very personable. Even when we picked up the trailer the girl behind the desk was very helpful and patient. The gentleman that hooked up the trailer was very nice. When we dropped off the trailer everyone from the General Manager to the lot guy were very polite. I would definitely recommend this location.

Thomas H. le

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I have used this location on prior occasions. Excellent service.

michael j. le

Évaluation :

They need more employees

Mike T. le

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Le client n'a pas laissé de commentaire.

Ruth G. le

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Le client n'a pas laissé de commentaire.

frankie n. le

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Le client n'a pas laissé de commentaire.

eric l. le

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Le client n'a pas laissé de commentaire.

tyler s. le

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Le client n'a pas laissé de commentaire.

Tony G. le

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Le client n'a pas laissé de commentaire.

corey N. le

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Le client n'a pas laissé de commentaire.

Kevin O. le

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Your customer service people are amazing and I appreciate their hospitality! The manager at 3909 Hallmark Parkway in San Bernardino.... Shame on him. I will never rent from that location.

Donnie H. le

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Customer service was great, easy in and out processing, very fast return also. Truck was clean and no issues at all, I travled over 180 miles in California traffic without any issues.

ashley y. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

jan B. le

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Le client n'a pas laissé de commentaire.

WheelsforWorld V. le

Évaluation :

Our group rents a 26' truck once a week for about 60mi. we always have trouble with gas. This past rental the truck had the gas gauge was below empty. We got a $28 gas credit and was told to bring it back at 1/4 tank. $28 does not come close to 1/4 tank on those 26' trucks. Why doesn't the management make sure that there is at least 1/4 in all there vehicles?

Dylan L. le

Évaluation :

Great work all around. Friendly staff and helpful. Will use again when needed. Overall, well done!

TRACI K. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Mike was great.

dawn c. le

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Easy to drive - efficient procedure - great staff that worked together to get several customer needs taken care of

nathan j. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Samantha A. le

Évaluation :

Mike was awesome, fast, friendly, and awesome customer service

Kyle W. le

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The staff seemed overwhelmed and rushed. Asked some questions about milage with the truck and got "call corporate" to resolve it. Wasn't an experience I'd like to repeat.

OLDARES G. le

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Le client n'a pas laissé de commentaire.

Darrel H. le

Évaluation :

Ensure a staff member is always in the office.

Rhonda W. le

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Le client n'a pas laissé de commentaire.

Charlie M. le

Évaluation :

Be upfront about the pricing. They aren't really clear on the Safe Movers pricing AS WELL AS THE TYPE OF VEHICLES THAT GO FOR $19.95 AS OPPOSED TO $29.95

Devin J. le

Évaluation :

The uhaul has a strong smell of cleaning chemicals... not good smelling... smelled cheap and very strong! Overwhelming. Had to drive with the windows down when I wasn’t on the freeway.

Kelicia M. le

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The truck that I rented was a good truck but the battery went died and their was no gas in the truck thank God I was not going that far

Alivia N. le

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The reason I would not recommend this location to someone is because they always seem to be short staffed the few times I've been. I am always waiting in line for a longer period of time because there is no one at the counter. This past time, I even had to go out in the parking lot and seek my own help. Otherwise, the equipment has worked well and is clean.

Jimmel F. le

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Staff are friendly and helpful.

Michael S. le

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Le client n'a pas laissé de commentaire.

WDHCONSTRUCTION H. le

Évaluation :

Brian is awesome. Super busy, but professionally took us through process. Who likes to move? He made it little bit better. Thanks. William Dale Hawkins

williams d. le

Évaluation :

I was told that I was getting a one way rental and come to find out it was an in town rental and conveniently U-Haul was not able to help me out. This cost me an extra $100. Every time I do business with U-Haul I get screwed over. To top it off the inside of the trailer was so dirty it stained my luggage and several articles of clothing that was in the trailer. I will be taking my business elsewhere in the future and will be sure to tell everyone I know just how my experience with U-Haul went.

DONNA E. le

Évaluation :

My truck never came in so I had to wait for a 20' truck that was being worked on by a mechanic, that made me late meeting my movers. When I brought the truck back Mike was very nice about checking it out and sending me on my way.

ALBERT Q. le

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Le client n'a pas laissé de commentaire.

Sharon D. le

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Great service-just make sure the combination lock on the back is removed before customer leaves. Otherwise good experience.

Cynthia R. le

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Le client n'a pas laissé de commentaire.

Darlene M. le

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Mikey was great at the a Redlands location.. The right attitude, friendly,and respect .. He made out moving experience better after just having conversation..

Lisa A. le

Évaluation :

Lower the mileage charge

Yamili O. le

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Le client n'a pas laissé de commentaire.

Connie B. le

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Le client n'a pas laissé de commentaire.

dawn H. le

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Le client n'a pas laissé de commentaire.

Justin O. le

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Israel & Mikey provided excellent customer service. Great experience!

Rick B. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Olivia P. le

Évaluation :

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Michelle B. le

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Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.