Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

7438 évaluations

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway)

(909) 793-8448

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

GAIL R. 
Évaluation :
5

Enjoyed my rental today, was so smooth! Cargo van. Wish my ride was just as enjoyable in the trucks.

Renee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVRAJ G. 
Évaluation :
1

We had a van reservation and had a terrible time getting it honored as when we arrived we were told that they couldn't rent to us with an out of state license. Mind you, we dropped off a rental truck two weeks prior that we had driven from WA. We had to go home and bring back escrow paperwork for our Redlands home To prove we had a local address. This was a ridiculous waste of our time.

David R. 
Évaluation :
5

Great customer service as usual! Staff is always helpful. Thank you Redlands U-haul team. You guys are awesome!

Juan P. 
Évaluation :
5

Add better sound systems to the trucks.

Larry V. 
Évaluation :
5

S.O.

ERIKA S. 
Évaluation :
4

The only problem I had was when I returned the trailer after hours, I called an 800 number to notify that the trailer was returned, initially it only took a minute for someone to answer but that person said she was going to transfer me to someone to-do a verification, at that point the recording said to hold for the next available person which took over a half hour before. A man answered who apparently could not hear me and after a minute or two he said to call back and try again. By that time my phone s battery was so low my phone shut off. I was going to call this morning to the store but I was tiered and ended up sleeping till after noon.

thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI S. 
Évaluation :
5

There was some confusion on the reservation in that you had me listed under a defunct email even though I had updated it at least a month prior. Thankfully one of your agents in Louisville, Kentucky helped me straighten the matter out.

CHRISTOPHER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

Friendly customer service. Long wait time in line.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

The customer service representative was very

Garry C. 
Évaluation :
2

They need to be more knowledgeable and provide options. One of the employees called me from his cell own phone number to tell me he lost his job and it was all my fault. Furthermore made passive-aggressive comments as well.

Hector P. 
Évaluation :
4

Never have a problem there always in n out the equipment has always been good coming out of that location

Kenneth B. 
Évaluation :
3

App didn't work. Customer service from 800 number was horrid. Was supposed to receive call back for assistance with equipment return in 24 minutes, took 56 minutes. Notes to operator were not conveyed. If you value your cisternae as you say then hire more people so we don't have to waste our time!

James B. 
Évaluation :
1

Terrible customer service. Lazy workers so just sit and let one person do everything. The girl who works there needs to find a new job. She was the rudest.

Angelica Ruby B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEOFFREY E. 
Évaluation :
3

Male staff who waited on us was lacking people skills and looked confused during Check in. Lacked product knowledge and appeared to be a simpleton.

Deshaun P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARLA R. 
Évaluation :
5

Don't know anything I could possibly suggest, especially when it came to customer service your representatives were so polite and helpful yet professional . Thank you for making my experience that much easier

Gail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA S. 
Évaluation :
5

This location is by far my favorite uhual rental spot. The staff is awesome and always very helpful/friendly thank you Trishtan and Sonia for all your help.

JUAN P. 
Évaluation :
1

I would never use or recommend anyone to go to the Redlands and Alabama u haul hitch and rental.it took Four (4) months to get the job done. I have had trailers hitches installed at other u hauls in one day very disappointed

tommie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA RAE W. 
Évaluation :
4

More personnel. The staff are very efficient. Procedure is very smooth like borrowing something from a family member. They are very respectful specially the young who entertained us- sorry I didn't get his name. He is definitely a keeper. Always been satisfied with UHaul. Keep it up.

DANILO B. 
Évaluation :
5

Well operated

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zack M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER R. 
Évaluation :
5

Great customer service from Sonia and the team as usual!

Juan P. 
Évaluation :
5

Good service

Julius B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
4

Location did not have equipment I had reserved (appliance dolly) but staff was super friendly

Edward H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
2

Cargo didn't clean .debris from last customer .van need a wash badly. Only 3/8 gas left. Range 13i7 miles.Drive 2 miles gas needle drop 1/10.

Lewis W. 
Évaluation :
1

Chase was extremely rude. I told him that the truck was blocked in and he said “ooh okay, that's cool” then I told him it said we are supposed to skip the line and get a key he responded “ you still have to wait in line, do you think a key is going to magically appear?” He obviously doesn't have any customer service skills. I won't be using this uhaul location ever again. Definitely won't recommend either.

Denver D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W. 
Évaluation :
5

Always a pleasure to come here. They treat me very well and help out with any issues or questions I have. Sonia runs a great team.

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna M. 
Évaluation :
2

Truck has no gas in it when checking in. Also didn't have the appliance dolly I reserved. One person working the counter and 4 people in line. Didn't seem to care. Really bad customer service. The return was easier. Still jist one person worling…

Brent U. 
Évaluation :
1

Overall Terrible service and experience. manager makes no effort to accommodate customers after waiting a month for parts that were never ordered. Appointment rescheduled twice and installation took 5 hrs instead of 2! A failure in management and customer service.

jason C. 
Évaluation :
1

Only one person was working and after I returned the truck it was not checked in until the next day when I went back to find out what the issue was. When I returned it, I was told "you're good to go, the receipt will go to your email." Later that night, I still hadn't received the email and saw online that the truck was still listed as being in my possession. It was very stressful and the staff was impatient and irritated with my questions about it. In addition, nobody was answering the phone at the location so I had to take time off work to go get it sorted out.

Thomas S. 
Évaluation :
3

Windshield was so dirty that you could not see out of it. Left rear tail light, brake light and turn signal out and not working. The staff was great thou.

TERI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
5

I paid for the truck rental before driving out of the yard. The mileage was predicted based on "from/to". But, due to the Caldor fire up in Placerville area, I was asked to deliver the truck to Shingle Springs thereby adding mileage that was not computed in the original rental. I went 20 miles over and was charged 56 $. I don't believe I should have been charged extra for accommodating UHaul's request to drop at a different location.

kevin lee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
3

When we had the truck loaded up and ready to go, it wouldn't start. My husband opened the hood and found the battery cable was loose. He tightened it and we were on our way. When we returned the truck, we told them what had happened, and they seemed to be aware of this problem with the battery cable. It would have been nice if they'd let us know there was a possibility of this happening

Steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darnelle T. 
Évaluation :
4

The oil was a quart low and no gas in truck. Was on 'E'. But other than that quick service.

Michelle F. 
Évaluation :
4

Brian customer service rep,was very friendly and knowledgeable,there was one thing with another service rep that made me a little upset,I asked if the rental included tie down straps,the person told me no,so I purchased straps,well to my surprise the trailer does have tie down straps,now I've got to return them for a refund,not a big problem but it's time consuming

Ruben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest T. 
Évaluation :
3

There was one excellent employee who was left to service at least 10 people in line. He deserves a raise! Also, truck jerked a lot.

Denise K. 
Évaluation :
4

When I came back to pick up my vehicle, battery is dead, car won't start. Some error in the installation. My vehicle is a 2018 Kia with 56000 miles, not an old clunker. Now I'm stuck sitting at uhaul while they figure out the problem. This is NOT acceptable!

DONNA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren B. 
Évaluation :
3

Homeless young Latino man was sleeping inside. Scared the %#@ out of us. You need security cameras to be placed on all corners.

Carol V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Easy pick up and return. The staff was friendly and efficient

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda P. 
Évaluation :
5

First time customer here. I rented a 9” van and I fit my stuff in one peace. The van was well maintained. I drove it seamlessly. Drop off after hours was over phone and the price was under 100$ drive from Redlands to SB to highland then Colton and back to Redlands . It was still hard work but I had a reliable car.

Lizbeth I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
4

Employee not too friendly

CECILIO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gaylyn M. 
Évaluation :
5

Rental staff is knowledgeable and efficient.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna A. 
Évaluation :
1

it took almost an hour to pick up the truck, 30 minutes waiting in line.. completely unacceptable..

NARVELL H. 
Évaluation :
3

The location was clean and the employees were helpful but they didn't have the equipment I needed and could not provide me with a one way truck. So I had to come back to the location, which wasted 2,5 hours of my time. It is what it is. Guess they're just busy. But they need more equipment in stock. We had to lift a washer and dryer ourselves because they didn't have a furniture dolly.

Andrea B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dalena K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANEL P. 
Évaluation :
5

Great service, I was in a hurry and picked up a van instead of truck, it wasn't fit my refrigerator which I intended to rent but, it was totally my fault that I didn't make the right decision. Thanks for excellent service‼️

SAHAT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER W. 
Évaluation :
1

I had reserved a vehicle for 7 am and the uhaul employees changed the time on me to 3 pm. Then, I was expected to return the truck the very next day at 10 am and was double charged. It was the worst experience ever.

MICHAEL T. 
Évaluation :
4

It might be nice to have additional people to be available to help when client is back with equipment.

Dennis H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Tint the window that would be nice.

Lewis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS Q. 
Évaluation :
1

The Uhaul network was down not allowing for a return receipt. I was in the store for approximately 40 minutes waiting while the employee tried to remedy the problem. It's seems with uhaul there are too many private and company offices using a network that doesn't communicate. When I changed my rental locations from Yucaipa to Redlands the Redlands office didn't have that info. I was behind another customer and he was going though the same poor experience.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
5

I appreciate the prompt and courteous service I received from the staff at this location. Luckily, I was able to reserve a cargo van rental at least a week ahead of time prior to moving date. I was also very pleased with the condition as well as the performance of the vehicle that was rented to me. Merci

LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
2

More staff to handle the customers. Not the employees at locations fault. Although quick return if you know what your doing.

Douglas I. 
Évaluation :
2

Picked up the truck in the morning and uhaul system was down ( always the problem) but the employees did their best. Was told it was empty and turns out the gas was stolen so had to wait to get fuel because I couldn't start it. Turned it back in later that day and all workers seem like they hate their job. I don't know why I keep using uhaul, haven't had a good experience in years for the few times I use. At least in this location.

Michael J. 
Évaluation :
4

Quite and easy

KAYLENE R. 
Évaluation :
4

If a customer orders a dolly in advance they should have one already reserved for the customer. It was my experience today they did not have the dolly available today and it was extra hard labor we could've avoided had the dolly been available.

HUGO L. 
Évaluation :
5

great customer service

Cheryl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA A. 
Non les évaluations ont été soumises pour cet établissement.

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