Le client n'a pas laissé de commentaire.Jaleesa G.
Customer Reviews for U-Haul of Albany
Pour nous contacter
Albany, GA 31701
(@ Slappey Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They where very busy but they still went out there way to give great customer services.Alphonso T.
Le client n'a pas laissé de commentaire.andre A.
Le client n'a pas laissé de commentaire.Cj D.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Patricia W.
Terrance was very helpful. I needed to downsize the truck. He did it with no issue. They walked me through the process of self check in as well.Phillip B.
Le client n'a pas laissé de commentaire.CATINA C.
A few more employees, the people helping us could have used a couple more people helping.Susan M.
The store is well stocked but the location is terriblewilliam B.
Nothing to improve. Great customer service I'm very pleased.Kenya G.
Le client n'a pas laissé de commentaire.Rickkea H. | Expérience générale
Le client n'a pas laissé de commentaire.Steve T.
Le client n'a pas laissé de commentaire.Franklin D.
Le client n'a pas laissé de commentaire.Detraveonna H. | Expérience générale
Le client n'a pas laissé de commentaire.paul W.
They was very nice,and understandingLINDA B.
Had a truck rented in advance got to location and was told no truck. Sent to another location 820 west Oglethorpe was told no truck. Clerk was very uncaring with horrible customer service skills. Finally found a truck which was dirty wand gas 31 miles to empty.Darrell S.
Le client n'a pas laissé de commentaire.Angelia S.
Le client n'a pas laissé de commentaire.Dennis B.
Unprofessional staffLAKEISHA C.
Le client n'a pas laissé de commentaire.Yessica H.
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.Charles F.
Le client n'a pas laissé de commentaire.JOSHUA M.
Le client n'a pas laissé de commentaire.Dietra D.
I've been renting with uhaul for years and this particular experience was the worst I've ever had so I'm not coming back thankyouDanielle T.
Great Staff!!Keysha T.
1. Truck reserved online. Long wait at pickup. Agent's notes need to be read to understand the conversation on payment. I was charged twice for the rental. Training is imperative. 2. Truck had not been cleaned or fueled. I was given keys to a truck and went out to find truck sandwiched in between two other trucks. 3. Truck engine light was on.Robin C.
Le client n'a pas laissé de commentaire.VICKY H.
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
They charged my card incorrectly and over draft my accountDeleatha O.
Make sure online system and store information match.SHAVONNE W.
Continue to hiring good employees like those @ 820 west Oglethorpe in Albany GA I don't think the greetings and customer service can't get any better, in my opinion if you connected them to a, 24/7 computer they were very professional, hats off @ 820 West Oglethorpe. ALBANY GA. MGAJRmilo A.
Le client n'a pas laissé de commentaire.Melinda T.
Great Job!!!Kervin R.
The 4 Ladies who worked their Sunday (7/17) evening were amazing. They went above and beyond what they needed to do to assist me that day. Finding a place to charge my phone, trying to help me push my disabled vehicle, I showed up late and they still made the truck and tow hitch happen. They were great. They even waiting for the police to arrive to help me with the situation with my car. THEY ARE GREAT! PLEASE GIVE THIS LOCATION THEIR FLOWERS!Today M.
Le client n'a pas laissé de commentaire.Kenyatta C. | Premières impressions
Le client n'a pas laissé de commentaire.Robert A.
The person at the store was awesome! After my pickup location and truck size were changed without me being notified, he tried to go out of his way to give me what I wanted and needed (Thanks, Donald). His manager, however, was not flexible at all and wouldn't budge, even after he called her several times! Donald gets a 10 out of 10, his manager gets a negative 20 out of 10!Richard K.
Le client n'a pas laissé de commentaire.Charles F.
Le client n'a pas laissé de commentaire.Keenan J.
they need a little more helpLELL D.
My drop off was after hours and the first horrible encounter was the attitude of an individual who work at this location (not sure if this individual was male or female) but there attitude needs some serious adjustment. My sons and I was literally attack by this person because we went in the wrong direction with the truck ( if you have a clean and dirty dropped off sections for your truck and if there's a sign it needs to be noticeable for the customer) and 2nd the barcode on the door was not working we tried to get help from this person you would think we were asking for a kidney ( rude as hell) she/ it/ him is not customer friendly they need a work from home position STAY AWAY FROM ACTUAL PEOPLE. And with all that I was charge after hours fee for a faulty barcode.Toni B.
Le client n'a pas laissé de commentaire.DARIEN H.
Staff was extremely friendly and very helpful!Stephen M.
The van needs to be Mantanance lights going off while driving I went back in before I left took a picture of traction light on and low tire. They told its fine and the seat belt was fastened but it kept ringing the whole trip. So The place was nice but the rental no.Carla B.
At check in, the van had not been swept in the cab nor the cargo area, but when brought to the employee's attention, she offered to use the blower and wipe it down.Robin C.
There where roaches 🪳 and a big dead rat 🐀inside the storage unit hallway area the day I checked in and I came back a day later and the rat 🐀 was still there dead on the floor.Tiffany W. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen P.
Everything was nice and cleanDEBORAH C.
Had reserved a pickup--or so the confirmation said. Didn't have and had not had one for months, clerk surprised I had gotten a reservation. Bait and switched to box truck which actually worked out ok. Objected to $4 increase in insurance fee which was to be recredited manually when truck returned. A week later still no credit to my card. Didn't get equipment asked for but made it work. Forget trying to reserve pickups, you really don't have enough inventory in the system to make it work. Switch to other equipment confuses expectations in billing process and negates the '$50 guaranteed reservation' advertising.ROBERT R.
Keep up the good work.DAVID L.
Le client n'a pas laissé de commentaire.JaQuavion D.
Le client n'a pas laissé de commentaire.Thejuana M. | Expérience générale
Le client n'a pas laissé de commentaire.kiara D.
Le client n'a pas laissé de commentaire.Rebecca E.
New personnel to be more familiar with products and services U-haul provides whether in store or online.Robin C.
Customer service rep that I dealt with was awesome!!!Brian R.
THERE WAS A TYME WHEN THE UHAUL ON OGLETHORPE WAS LEFT TOTALLY UN ATTENDANT WITH NO ONE THERE FOR MORE THAN 30MINUTES I THINK THAT WAZ EXTREMELY OUTRAGEOUS!! ANYONE COULD HAVE TOOK WHAT THEY WANTED? THAT WAS AUGUST OF 2021.odessa h. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald C. | Expérience générale
Before leaving the facility, I noticed that the truck had only one brake light and I mentioned it to the representative but the issue was not corrected. I was blessed to you have had an accident because of the brake lights.Willie B.
To improve the experience for the next customer, properly explain the contract and all possible additional fees. The General Manager Rachel typed up the contract, gave me the keys pointed to the rental vehicle, and sent me on my way. When I returned the vehicle I was hit with almost $150 dollars in additional fees on top of the money that was already on hold. When I asked for an explanation of the fees and alternatives the manager stated "I already ran your card so its too late". She then left the building and had a new hire process me out. He had no idea where to assist because she left in a hurry and left no instruction. The customer service was poor and very dismissive. I will never refer this location and will be bringing my issues to the Google Review section. Merci.Jolesia M.
The vehicle driver mirror was broken made it hard for me. Le service à la clientèle était génial.Tameka F.
Le client n'a pas laissé de commentaire.Dennis B.
Rachel and the staff were really helpful. I had never used a car hauler before. She walked me through it expertly. She volunteered to stand out in the heat so my dog wouldn't be alone in a hot car. The store was super busy, but I received personal customer care. Great experience.Don R.
I did overfill the gas by $22. Would be nice to get a refund.PAUL E.
The general manager and all the employees were fantastic. I couldn't have asked for a better experience. I would rent from this location every time the need arises.Belinda P.
0,79 per mile is a little bit to high.Shequila W.
Seat belt socket defect...light keeps blinkingGayle G.
Le client n'a pas laissé de commentaire.Sabrina C.
The store had one person when i first arrived she was outside laughing it up on her cell phone people started piling in she was on her personal cell phone. I was scheduled for 5 p pick up i got there 15 minutes prior didn't leave till 10mins til 6 pm. It was just poorly ran!!!Courtney J.
Please update payments on website to match in store prices. It was a bit of a shock to have to pay more than double the quoted price online. And yes I know to add taxes but omg. Still waiting for the refund from the mileage but I'm confident it will be refunded. On a positive note the workers here are absolutely wonderful and know their job and do it extremely well!!!Mary T.
Have more cashier's availableDorothy W.
Better customer service. Everybody was standing around, I waited 20 minutes for change back.Keaundra B.
Staff was courteous and pleasant.Robin C.
The Female manager on staff at the 820 W Oglethorpe Blvd, Albany, GA 31701 location was VERY VERY VERY harsh and rude .A short fair skined older woman .DAIJA F.
Le client n'a pas laissé de commentaire.Arlonda W.
Le client n'a pas laissé de commentaire.Meika M.
When I got the truck the gas gauge was showing to the high side i=of 1/2 tank to stright up 1/2. on returning the truck it was showing 1/2 tank but setting on a slop in the parking lot. I was charged extra for not being on what the u-haul rep called 9/16 tank even though the gauge do not have 9/16. If I returned it on full would u-haul paid me the difference?? mostly NOT is what I say. diming your customers is not good business I had pickup for 4 weeks with no cut on price for the long period. Hope I never need it again. All total $1 200richard H.
Le client n'a pas laissé de commentaire.Christine C.
Le client n'a pas laissé de commentaire.Tyler C.
Excellent 100 %DAVID L.
Everything went well. Normal business and the staff was helpfulMatthew K.
There was no customer service or regard for the safety of people using their trucks. When I arrived the process was quick but the truck had its check engine light on. They tried to dismiss it as no big deal saying it was just serviced but didn't even have the paperwork or could tell me what it was serviced for. They even asked my sister to leave the store when she kept trying to get them to take this seriously. They even stated that â€œthe check engine light doesn't mean anythingâ€. I needed to drive 7,5 hours to my destination with this truck. They didn't have another and the closest truck was 30-45 minutes away and it was a 26ft. I told them I was not comfortable driving that large of a truck and had movers scheduled. The manager couldn't even give me any reassurance or show me paperwork stating the truck was in good condition but my hands were tied. I ended up needing to take the truck with the engine light on. It was not pleasant driving it and struggled with the slightest hill. We ended up contacting road side assistance prior to leaving the store location and asking them what would be covered. The roadside assistance was much more helpful than the store but I was not happy or felt that this location is safe to rent from. I do not recommend any customer or other Uhual location to accept trucks from them.Jessica T.
The correct truck wasn't available so we had to drive to another store to pick up. On the way of us moving out of town the a/c stopped working in 100 degree weather. We turned in before even one day was up. We apparently parked on the wrong side. The rude gentleman that took it in. Told me he should charge me $50 for parking on the wrong side of building. I said I should charge you for not having the right truck where you said you would have it , or the fact one break light was out, e em better to he bigger truck takes more gas or THE A/C BREAKING MID WAY TO A HOUR N A HALF DESTINATION. I WILL NEVER ISE ANOYJER UHulMonica B.
Rachel and the team were very helpful and resourceful with helping me find storage and the return process was seamless.Ronald C. | Premières impressions
Everyone and Everything was Excellent . Job well done.Laverne H.
Le client n'a pas laissé de commentaire.Debbie D.
Thanks for great's serviceKegler R.
The management and staff was outstanding and helpfulRuben W. | Premières impressions
Just keep doing what you're doing.Pricilla W.
Le client n'a pas laissé de commentaire.Glenn N.
Very helpful assisting me. CourteousPatsy I.
Service was slow but profeasional . Had to wait about 20 minutes but they were short staffed.Kervinel W.
Le client n'a pas laissé de commentaire.LAILANI M.
Le client n'a pas laissé de commentaire.ALISON G.
faster check in.Joshua J.
Le client n'a pas laissé de commentaire.Ricky I.
The furniture dolly was not on the truck but I was still charged for one. I had to go buy one so I would no drive back for to many miles.DeAndre R.
Remove extra equipment in parking area. Equipment arrayed on both sides of building making entrance and exit not easily discernible. Manager asked us to move our vehicles although they were parked in marked parking area before serving our reservationRobert E.
Le client n'a pas laissé de commentaire.CHARLIE W.
Le client n'a pas laissé de commentaire.Fred F.
Not a thing. The U-Haul staff at this location was amazing. Please take the time to recognize all of them for the wonderful world-class customer service.Ken M.
Get a big place. You need to enlarge your location in Albany,Ga.Robert O.
Thanks Connie for all your assistanceKimberly C.
Unorganized, too much confusion amongst store employees, long wait times, unprofessional, misinformationMatthew C.
Dropped off the night before when they were closed. Went back Sunday morning to retrieve my phone and they did not arrive until 0918, when they clearly open at 0900thomas D.
Connie was amazing! She was a huge help in getting my trailer attached to my truck, and she made sure I understood how to return the trailer after hours. I will definitely use this Uhaul location again, and that is primarily to do with the customer service provided by Connie. Merci.Ryan D.
I'm a bimonthly renter at a minimum. The management has always been professional, courteous and timely. MrAlbanyWill D.
Le client n'a pas laissé de commentaire.Leslie J. | Expérience générale
Le client n'a pas laissé de commentaire.Erica J. | Premières impressions
Le client n'a pas laissé de commentaire.pamela b. | Premières impressions
The General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I've ever had. Had to pay for extra miles due to a lock being on the storage.DEAUNDRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Tanesha W. | Expérience générale
I didn’t have to worry about my items they were very safe.PORSHIA M. | Expérience générale
Le client n'a pas laissé de commentaire.RODRICK W. | Expérience générale
Le client n'a pas laissé de commentaire.Arabia W. | Expérience générale
Le client n'a pas laissé de commentaire.erica s. | Expérience générale
Le client n'a pas laissé de commentaire.Brice S. | Premières impressions
It been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,GaRITA W. | Expérience générale
Le client n'a pas laissé de commentaire.Floree M. | Premières impressions
Le client n'a pas laissé de commentaire.Januce J. | Expérience générale
Le client n'a pas laissé de commentaire.Januce J. | Premières impressions
Le client n'a pas laissé de commentaire.Geraldine C. | Expérience générale
Le client n'a pas laissé de commentaire.John R. | Expérience générale
The staff, particularly Rachael, were extremely helpful. The customer service was great.Dave L. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley H. | Premières impressions
Le client n'a pas laissé de commentaire.SEDRICK R. | Premières impressions
The staff was very helpful and courteousCHARLES O. | Expérience générale
The manager and staff were very helpful and made my move easier.Angela H. | Premières impressions
I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.Kathy P. | Expérience générale
Le client n'a pas laissé de commentaire.Dave L. | Premières impressions
Le client n'a pas laissé de commentaire.Twanna R. | Premières impressions
Le client n'a pas laissé de commentaire.Paul P. | Expérience générale
Le client n'a pas laissé de commentaire.jane e. | Expérience générale
I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.laforest j. | Expérience générale
Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.Robert S. | Premières impressions
I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!Bennie R. | Premières impressions
Great Staff.LISE A. | Premières impressions
The employee stayed open long to help us out.jane e. | Premières impressions
Le client n'a pas laissé de commentaire.pat f. | Expérience générale
Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!Ericka P. | Expérience générale
They went above and beyond to see to I was helped. Great bunch of people proud to have met them.Hobert V. | Expérience générale
Le client n'a pas laissé de commentaire.Angie P. | Expérience générale
Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.Consuela M. | Expérience générale
very helpful, above and beyondJohn R. | Premières impressions
All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.tram W. | Premières impressions
Had to call several times to ask them to close the account. Never answers the phoneMonicia W. | Expérience générale
Staff was very professional friendly and helpful.Carol L. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany G. | Expérience générale
All staff members at this location were friendly and helpful.Caroiya W. | Expérience générale
Le client n'a pas laissé de commentaire.Andy A. | Expérience générale
Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.BREANDA B. | Premières impressions
Everyone at this location was very kind and professional.Carol L. | Premières impressions
Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.Vanessa J. | Premières impressions
This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.sherri w. | Premières impressions
Rats destroyed my furnitureStacey D. | Expérience générale
I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last monthLaniyah W. | Expérience générale
Audie was professional and friendly and always helpful!joe w. | Expérience générale
The store is well stocked with needed supplies and clean.Bill C. | Premières impressions
Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟Raul P. | Expérience générale
I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.Rickkea H. | Premières impressions
Excellent service à la clientèle.Fatima P. | Premières impressions
S.O.Prince M. | Expérience générale
Very easy, costumer service is excellentMoonika T. | Premières impressions
I will refer UHaul representatives to anyone. The service was excellent.Barbara B. | Premières impressions
great convient and friendlyQuinn T. | Expérience générale
Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.Cassidy B. | Expérience générale
Very polite staffPeter S. | Expérience générale
Great serviceQuinn T. | Premières impressions
Very polite staff.Peter S. | Premières impressions
The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.Sharon H. | Expérience générale
Professional and courteous staff. Excellent customer service.Andre W. | Premières impressions
Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.BREANDA B. | Expérience générale
They was very nice and helpfulMary S. | Premières impressions
All Goodtonya s. | Premières impressions
I was pleased with my service and storageirving w. | Expérience générale
I have never rented a storage unit at this facility. Stop sending me emails.Dennis S. | Expérience générale
The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.Fancher T. | Expérience générale
Never used storage facility. Reserved but ultimately did not need.Dennis S. | Premières impressions
Awesome Service!MAURICE L. G. | Expérience générale
I was very pleased with the storage Facility. The plan was great also.Ollie W. | Expérience générale
The fellas there are super nice and helpfulJustin P. | Premières impressions
Excellent service à la clientèle. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!Mariah C. | Premières impressions
There were a lot of roaches. But other than that, it was great!Denise M. | Expérience générale
Customer Representative was very helpful and knowledgeable. l was impressed!Saul F. | Réservation
There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.KEAUNDRA W. | Réservation
Very pleasant personnel. Facility was very clean. Would recommend.larry B. | Expérience générale
Very helpful excellent servicesThelma W. | Réservation
This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.Heather S. | Expérience générale
U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.TIFFANY T. | Expérience générale
Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.dorathy h. | Expérience générale
I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks agatrevisha b. | Expérience générale
Very Clean & Great Customer Service .Aysia R. | Expérience générale
Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!ron w. | Expérience générale
It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.Sakita F. | Réservation
I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!ELIZABETH W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!