Customer Reviews for U-Haul of Albany

Évaluation :

5

They where very busy but they still went out there way to give great customer services.

Évaluation :

5

Terrance was very helpful. I needed to downsize the truck. He did it with no issue. They walked me through the process of self check in as well.

Évaluation :

5

A few more employees, the people helping us could have used a couple more people helping.

Évaluation :

3

The store is well stocked but the location is terrible

Évaluation :

5

Nothing to improve. Great customer service I'm very pleased.

Évaluation :

5

They was very nice,and understanding

Évaluation :

2

Had a truck rented in advance got to location and was told no truck. Sent to another location 820 west Oglethorpe was told no truck. Clerk was very uncaring with horrible customer service skills. Finally found a truck which was dirty wand gas 31 miles to empty.

Évaluation :

1

Unprofessional staff

Évaluation :

1

I've been renting with uhaul for years and this particular experience was the worst I've ever had so I'm not coming back thankyou

Évaluation :

5

Great Staff!!

Évaluation :

2

1. Truck reserved online. Long wait at pickup. Agent's notes need to be read to understand the conversation on payment. I was charged twice for the rental. Training is imperative. 2. Truck had not been cleaned or fueled. I was given keys to a truck and went out to find truck sandwiched in between two other trucks. 3. Truck engine light was on.

Évaluation :

1

They charged my card incorrectly and over draft my account

Évaluation :

3

Make sure online system and store information match.

Évaluation :

5

Continue to hiring good employees  like those @ 820 west Oglethorpe in Albany GA I don't think the greetings and customer service can't get any better, in my opinion if you connected them to a, 24/7 computer they were very professional, hats off @ 820 West Oglethorpe. ALBANY GA. MGAJR

Évaluation :

5

Great Job!!!

Évaluation :

5

The 4 Ladies who worked their Sunday (7/17) evening were amazing. They went above and beyond what they needed to do to assist me that day. Finding a place to charge my phone, trying to help me push my disabled vehicle, I showed up late and they still made the truck and tow hitch happen. They were great. They even waiting for the police to arrive to help me with the situation with my car. THEY ARE GREAT! PLEASE GIVE THIS LOCATION THEIR FLOWERS!

Évaluation :

3

The person at the store was awesome! After my pickup location and truck size were changed without me being notified, he tried to go out of his way to give me what I wanted and needed (Thanks, Donald). His manager, however, was not flexible at all and wouldn't budge, even after he called her several times! Donald gets a 10 out of 10, his manager gets a negative 20 out of 10!

Évaluation :

5

they need a little more help

Évaluation :

3

My drop off was after hours and the first horrible encounter was the attitude of an individual who work at this location (not sure if this individual was male or female) but there attitude needs some serious adjustment. My sons and I was literally attack by this person because we went in the wrong direction with the truck ( if you have a clean and dirty dropped off sections for your truck and if there's a sign it needs to be noticeable for the customer) and 2nd the barcode on the door was not working we tried to get help from this person you would think we were asking for a kidney ( rude as hell) she/ it/ him is not customer friendly they need a work from home position STAY AWAY FROM ACTUAL PEOPLE. And with all that I was charge after hours fee for a faulty barcode.

Évaluation :

5

Staff was extremely friendly and very helpful!

Évaluation :

4

The van needs to be Mantanance lights going off while driving I went back in before I left took a picture of traction light on and low tire. They told its fine and the seat belt was fastened but it kept ringing the whole trip. So The place was nice but the rental no.

Évaluation :

3

At check in, the van had not been swept in the cab nor the cargo area, but when brought to the employee's attention, she offered to use the blower and wipe it down.

Évaluation :

3

There where roaches 🪳 and a big dead rat 🐀inside the storage unit hallway area the day I checked in and I came back a day later and the rat 🐀 was still there dead on the floor.

Évaluation :

5

Everything was nice and clean

Évaluation :

5

Had reserved a pickup--or so the confirmation said. Didn't have and had not had one for months, clerk surprised I had gotten a reservation. Bait and switched to box truck which actually worked out ok. Objected to $4 increase in insurance fee which was to be recredited manually when truck returned. A week later still no credit to my card. Didn't get equipment asked for but made it work. Forget trying to reserve pickups, you really don't have enough inventory in the system to make it work. Switch to other equipment confuses expectations in billing process and negates the '$50 guaranteed reservation' advertising.

Évaluation :

5

Keep up the good work.

Évaluation :

3

New personnel to be more familiar with products and services U-haul provides whether in store or online.

Évaluation :

4

Customer service rep that I dealt with was awesome!!!

Évaluation :

3

THERE WAS A TYME WHEN THE UHAUL ON OGLETHORPE WAS LEFT TOTALLY UN ATTENDANT WITH NO ONE THERE FOR MORE THAN 30MINUTES I THINK THAT WAZ EXTREMELY OUTRAGEOUS!! ANYONE COULD HAVE TOOK WHAT THEY WANTED? THAT WAS AUGUST OF 2021.

Évaluation :

5

Before leaving the facility, I noticed that the truck had only one brake light and I mentioned it to the representative but the issue was not corrected. I was blessed to you have had an accident because of the brake lights.

Évaluation :

1

To improve the experience for the next customer, properly explain the contract and all possible additional fees. The General Manager Rachel typed up the contract, gave me the keys pointed to the rental vehicle, and sent me on my way. When I returned the vehicle I was hit with almost $150 dollars in additional fees on top of the money that was already on hold. When I asked for an explanation of the fees and alternatives the manager stated "I already ran your card so its too late". She then left the building and had a new hire process me out. He had no idea where to assist because she left in a hurry and left no instruction. The customer service was poor and very dismissive. I will never refer this location and will be bringing my issues to the Google Review section. Merci.

Évaluation :

5

The vehicle driver mirror was broken made it hard for me. Le service à la clientèle était génial.

Évaluation :

4

Rachel and the staff were really helpful. I had never used a car hauler before. She walked me through it expertly. She volunteered to stand out in the heat so my dog wouldn't be alone in a hot car. The store was super busy, but I received personal customer care. Great experience.

Évaluation :

5

I did overfill the gas by $22. Would be nice to get a refund.

Évaluation :

5

The general manager and all the employees were fantastic. I couldn't have asked for a better experience. I would rent from this location every time the need arises.

Évaluation :

5

0,79 per mile is a little bit to high.

Évaluation :

5

Seat belt socket defect...light keeps blinking

Évaluation :

1

The store had one person when i first arrived she was outside laughing it up on her cell phone people started piling in she was on her personal cell phone. I was scheduled for 5 p pick up i got there 15 minutes prior didn't leave till 10mins til 6 pm. It was just poorly ran!!!

Évaluation :

3

Please update payments on website to match in store prices. It was a bit of a shock to have to pay more than double the quoted price online. And yes I know to add taxes but omg. Still waiting for the refund from the mileage but I'm confident it will be refunded. On a positive note the workers here are absolutely wonderful and know their job and do it extremely well!!!

Évaluation :

5

Have more cashier's available

Évaluation :

2

Better customer service. Everybody was standing around, I waited 20 minutes for change back.

Évaluation :

4

Staff was courteous and pleasant.

Évaluation :

1

The Female manager on staff at the 820 W Oglethorpe Blvd, Albany, GA 31701 location was VERY VERY VERY harsh and rude .A short fair skined older woman .

Évaluation :

3

When I got the truck the gas gauge was showing to the high side i=of 1/2 tank to stright up 1/2. on returning the truck it was showing 1/2 tank but setting on a slop in the parking lot. I was charged extra for not being on what the u-haul rep called 9/16 tank even though the gauge do not have 9/16. If I returned it on full would u-haul paid me the difference?? mostly NOT is what I say. diming your customers is not good business I had pickup for 4 weeks with no cut on price for the long period. Hope I never need it again. All total $1 200

Évaluation :

5

Excellent 100 %

Évaluation :

3

Everything went well. Normal business and the staff was helpful

Évaluation :

1

There was no customer service or regard for the safety of people using their trucks. When I arrived the process was quick but the truck had its check engine light on. They tried to dismiss it as no big deal saying it was just serviced but didn't even have the paperwork or could tell me what it was serviced for. They even asked my sister to leave the store when she kept trying to get them to take this seriously. They even stated that “the check engine light doesn't mean anything”. I needed to drive 7,5 hours to my destination with this truck. They didn't have another and the closest truck was 30-45 minutes away and it was a 26ft. I told them I was not comfortable driving that large of a truck and had movers scheduled. The manager couldn't even give me any reassurance or show me paperwork stating the truck was in good condition but my hands were tied. I ended up needing to take the truck with the engine light on. It was not pleasant driving it and struggled with the slightest hill. We ended up contacting road side assistance prior to leaving the store location and asking them what would be covered. The roadside assistance was much more helpful than the store but I was not happy or felt that this location is safe to rent from. I do not recommend any customer or other Uhual location to accept trucks from them.

Évaluation :

1

The correct truck wasn't available so we had to drive to another store to pick up. On the way of us moving out of town the a/c stopped working in 100 degree weather. We turned in before even one day was up. We apparently parked on the wrong side. The rude gentleman that took it in. Told me he should charge me $50 for parking on the wrong side of building. I said I should charge you for not having the right truck where you said you would have it , or the fact one break light was out, e em better to he bigger truck takes more gas or THE A/C BREAKING MID WAY TO A HOUR N A HALF DESTINATION. I WILL NEVER ISE ANOYJER UHul

Évaluation :

5

Rachel and the team were very helpful and resourceful with helping me find storage and the return process was seamless.

Évaluation :

5

Everyone and Everything was Excellent . Job well done.

Évaluation :

5

Thanks for great's service

Évaluation :

5

The management and staff was outstanding and helpful

Évaluation :

5

Just keep doing what you're doing.

Évaluation :

4

Very helpful assisting me. Courteous

Évaluation :

3

Service was slow but profeasional . Had to wait about 20 minutes but they were short staffed.

Évaluation :

4

faster check in.

Évaluation :

3

The furniture dolly was not on the truck but I was still charged for one. I had to go buy one so I would no drive back for to many miles.

Évaluation :

2

Remove extra equipment in parking area. Equipment arrayed on both sides of building making entrance and exit not easily discernible. Manager asked us to move our vehicles although they were parked in marked parking area before serving our reservation

Évaluation :

5

Not a thing. The U-Haul staff at this location was amazing. Please take the time to recognize all of them for the wonderful world-class customer service.

Évaluation :

3

Get a big place. You need to enlarge your location in Albany,Ga.

Évaluation :

5

Thanks Connie for all your assistance

Évaluation :

2

Unorganized, too much confusion amongst store employees, long wait times, unprofessional, misinformation

Évaluation :

1

Dropped off the night before when they were closed. Went back Sunday morning to retrieve my phone and they did not arrive until 0918, when they clearly open at 0900

Évaluation :

5

Connie was amazing! She was a huge help in getting my trailer attached to my truck, and she made sure I understood how to return the trailer after hours. I will definitely use this Uhaul location again, and that is primarily to do with the customer service provided by Connie. Merci.

Évaluation :

5

I'm a bimonthly renter at a minimum. The management has always been professional, courteous and timely. MrAlbany

Évaluation :

2

The General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I've ever had. Had to pay for extra miles due to a lock being on the storage.

Évaluation :

5

I didn’t have to worry about my items they were very safe.

Évaluation :

5

It been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,Ga

Évaluation :

5

The staff, particularly Rachael, were extremely helpful. The customer service was great.

Évaluation :

5

The staff was very helpful and courteous

Évaluation :

4

The manager and staff were very helpful and made my move easier.

Évaluation :

3

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Évaluation :

5

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

Évaluation :

5

Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Évaluation :

4

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Évaluation :

5

Great Staff.

Évaluation :

5

The employee stayed open long to help us out.

Évaluation :

1

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Évaluation :

5

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Évaluation :

3

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Évaluation :

5

very helpful, above and beyond

Évaluation :

5

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

Évaluation :

1

Had to call several times to ask them to close the account. Never answers the phone

Évaluation :

5

Staff was very professional friendly and helpful.

Évaluation :

5

All staff members at this location were friendly and helpful.

Évaluation :

5

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

Évaluation :

5

Everyone at this location was very kind and professional.

Évaluation :

5

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Évaluation :

5

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

Évaluation :

2

Rats destroyed my furniture

Évaluation :

2

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Évaluation :

5

Audie was professional and friendly and always helpful!

Évaluation :

4

The store is well stocked with needed supplies and clean.

Évaluation :

3

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Évaluation :

5

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

S.O.

Évaluation :

5

Very easy, costumer service is excellent

Évaluation :

5

I will refer UHaul representatives to anyone. The service was excellent.

Évaluation :

4

great convient and friendly

Évaluation :

1

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Évaluation :

5

Very polite staff

Évaluation :

4

Great service

Évaluation :

5

Very polite staff.

Évaluation :

1

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Évaluation :

5

Professional and courteous staff. Excellent customer service.

Évaluation :

5

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

Évaluation :

5

They was very nice and helpful

Évaluation :

4

All Good

Évaluation :

5

I was pleased with my service and storage

Évaluation :

1

I have never rented a storage unit at this facility. Stop sending me emails.

Évaluation :

1

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Évaluation :

5

Never used storage facility. Reserved but ultimately did not need.

Évaluation :

5

Awesome Service!

Évaluation :

5

I was very pleased with the storage Facility. The plan was great also.

Évaluation :

5

The fellas there are super nice and helpful

Évaluation :

5

Excellent service à la clientèle. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Évaluation :

4

There were a lot of roaches. But other than that, it was great!

Évaluation :

5

Customer Representative was very helpful and knowledgeable. l was impressed!

Évaluation :

3

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

Évaluation :

5

Very pleasant personnel. Facility was very clean. Would recommend.

Évaluation :

5

Very helpful excellent services

Évaluation :

2

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

Évaluation :

4

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

Évaluation :

3

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

Évaluation :

5

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

Évaluation :

3

Very Clean & Great Customer Service .

Évaluation :

1

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

Évaluation :

3

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.