Nathan and Rachel were very knowledgeable, courteous and helpful with the rental process. It's the best rental service that we have used. Thank you so much for being available to serve our needsjames W.
Customer Reviews for U-Haul of Albany
Pour nous contacter
Albany, GA 31701
(@ Slappey Blvd)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 11/23/2023: 7h00 am à 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Remus W.
Le client n'a pas laissé de commentaire.Marsha D.
Wait too long. Trucks are unavailable even if booked online or ahead of time. Trucks are in poor condition.Tanisha W.
Le client n'a pas laissé de commentaire.Doretha T.
I love this location, they are friendly and move quick Great customer service skills!Mariah W.
my experience in albany was excellent. my experience in warwick ga at the bait store was awful. i live in the warwick area. i drove past 3 uhaul places in warwick to get to the main albany store.Larry K.
Customer service terrible. Equipment wasn't ready. Requested a dolly didn't have any. Staff was rude and unprofessionalCourtney J.
Great service!Leslie D.
They was very helpful this my favorite store go uhaulHenry W.
They gave me a truck that had nothing but fumes in the tank it barely made it to a gas station. the back of it was filthy and then made me pay for a furniture pad I didn't ask for I we never used uhaul ever againJermaine C.
Le client n'a pas laissé de commentaire.Angela W.
Kesha Humphrey is horrible. Gave me a truck that she knew was raggedy. I will never use Uhaul again!!!!Kerrah W.
I was so pleased with the staff knowing the equipment and service was outstanding.john L.
Thanks everyone for helping me, great job well done.GWENDOLYN A. | Expérience générale
Le client n'a pas laissé de commentaire.Talmadge S.
1. The new requirements are a huge hindrance, I didn't have a lease, I lived with family, fortunately I did have a contact, that could be used for approval. My job is closed on weekends so an employer approval was not an option and too invasive. And not all customers have passports. I saw so many customers become frazzled by this new requirement, when all we want to do is be done moving, not surprised or afraid we couldn't finish moving by a move out deadline. 2. The new requirements should be disclosed upfront, not when someone is already in the truck rental process or when they have reserved a truck and go to pick up have it sprung on you. So many people where scrambling or racing to home to find a lease that may be all packed away. Moving is already stressful, it used to be a comfort knowing with all the moving process, we KNEW we would just walk away with a moving truck rental as one less stress in the moving process. 3. Not enough trucks for rental on weekends. Sure there are several other locations in town, however, the ACTUAL Uhaul is the only one open.Monique J.
I was overcharged for my u haul return fee, When clearly my receipt says four sunday september 17, as I did.Jakayla I.
Great staff.kenny H.
Great experience from this location and everyone was friendly.Tyree W.
Need more staff that can keep up with the demands. And not all people to us other people uhaul account without account holder been present.LAKIVA H. | Expérience générale
Helping Staff and good customer service.Imran Younas C.
Great service I appreciate everything the location is awesomeDamita S.
Le client n'a pas laissé de commentaire.SHALANDA M.
No Comment at this timeAnthony W.
Le client n'a pas laissé de commentaire.kathy e. | Premières impressions
Le client n'a pas laissé de commentaire.Mariah W.
Rachel GM was outstanding great Carolyn the best customer service Eric was polite outstanding great Connie great customer service Everyone did greatAlberta J.
Le client n'a pas laissé de commentaire.khalid C.
I appreciate the friendly, polite, and professional staff at the 820 West Oglethorpe location in Albany, Georgia. This is my third (3rd) U-Haul experience at that location, and I am booking a fourth (4th) momentarily.Tyleen J.
Quick and easy return processCRYSTAL B.
Very nice return, even though the system went out the day of check out and wait 30 minutes for help but the young lady came to save the day. Thank God.Ashley P.
Le client n'a pas laissé de commentaire.trevor W.
Le client n'a pas laissé de commentaire.SAMANTHA W. | Premières impressions
Overall they were very knowledgeable of everything!!! Mrs. Rachel was a great help, her customer service was excellent!!!!SAMANTHA W.
Le client n'a pas laissé de commentaire.Raymond D.
Le client n'a pas laissé de commentaire.Sherita B.
Rachel, you rock!!! She was the most helpful person during our latest relocation. She is the best- helpful, professional, courteous!Soumendra B.
No Comment at this timeAnthony W.
Le client n'a pas laissé de commentaire.shalyn d. | Expérience générale
Le client n'a pas laissé de commentaire.Alfreda M.
Le client n'a pas laissé de commentaire.Malik P.
Extend time frames for rentalsMelissa B.
The employees were great very helpful very respectful and pobite and they do a great job over there thank you U-HaulKEVIN W.
The local office, 820 West Oglethorpe was neat and clean, even the restroom. (WOW, that's great!). The staff was professional and patient. They treated me with respect and made me feel welcome.Tyleen J.
Le client n'a pas laissé de commentaire.RaShelle R.
Le client n'a pas laissé de commentaire.Tionne J. | Expérience générale
I’m thankful for uhaul helping me with the extra miles for a storage unitPamela T. | Premières impressions
Le client n'a pas laissé de commentaire.Albert B.
Le client n'a pas laissé de commentaire.Gary U.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Shamika P.
Please continue to train your employees to be kind, knowledgeable, and patient with their customers. It truly makes a difference.Tyleen J.
Le client n'a pas laissé de commentaire.Wanda Y.
Le client n'a pas laissé de commentaire.Melvious P.
Le client n'a pas laissé de commentaire.WAYNE H.
The trucks are old and very raggedly. The workers are not friendly at allCora D.
Accuracy and customer satisfaction My rental mileage was incorrect and the representative refuse to assist with investigating my claim. I am not happy at all with the serviceMonique W.
One work need to work on his customer service experienceNicole M.
Le client n'a pas laissé de commentaire.Christina B.
Upon returning I was told I went over mileage but I was told at the time of booking I would be compensated all mileage since I was being inconvenienced with not having a truck nearby where I live.So I called to dispute the incorrect charge but have not heard back yet.Jenore M.
I made a reservation for storage but when it was time for me to move they did not have a unit for me. I had to put my stuff in a facility 20 mins out of the way. This was completely unacceptable.Terrie J.
The owner Rachel of this location was so rude disrespectful and unprofessional when I asked if I could extend the uhaul for one more day she responded rudely and then told me it was a $50 late fee and when I asked the uhaul rep about it she stated she didn't know anything about a late fee and when I asked the employee about she stated it's not written in the agreement nor do we inform the customers when checking the unable out that if you don't return it the next day there will be a $50 late feeâ€¦sounds like a scam to me but I will not be using this location or any other location owned by her EVER AGAIN. That was my first time renting a uhaul but this experience was horriblekendra M.
Store was impossible to get ahold of. Everyone was disorganized. Staff spoke poorly about me when they didn't know I could hear them. Inaccurate information provided which lead to about 6 total hours of driving.Alissa F.
Le client n'a pas laissé de commentaire.Arlonda W.
Seems as if the check engine light/oil light was on which was very scary but it was fine. The truck did move slowly.Ranada D.
The staff is well knowledgeable about everything and very helpful with the customers. Allowed the staff to advance to a higher position when ever is possible !!!! I'm very happy with this location .Jaime G.
Make sure rate online is same, when arriving to store.Keith B.
Le client n'a pas laissé de commentaire.Tina E.
No Comment at this timeAnthony W.
Le client n'a pas laissé de commentaire.Ann M.
Le client n'a pas laissé de commentaire.Leanita A.
Le client n'a pas laissé de commentaire.Jalissa A.
Le client n'a pas laissé de commentaire.Allen C.
5 Star Performance--Friendly, Knowledgeable, Helpful.Willie H.
Self check in kioskchris T.
Le client n'a pas laissé de commentaire.Tasha T.
Le client n'a pas laissé de commentaire.Dean W.
Le client n'a pas laissé de commentaire.Saveion N.
Overall a good experience a few hiccups and significantly longer than expected but staff was very kind and accommodating.Wendy N.
Le client n'a pas laissé de commentaire.AMANDA A.
The Equipment Was Very Clean But It Has Been Damage In A Wreck! The Front End Was So Out Of Alignment Until That 24 " Van Would Shimmer All Over The Road! Very Difficult To Try And Hold In The Road Being A Woman Driver!Celinda W.
Do not recommend dropping off after the hours of darkness due to security/crime issues in the area.Jeff C.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.mark B.
The leading idea for improvement in customer service is giving the customers the remaining balance of funds when not using the entire time of the rental. I needed for getting tables and chairs for my wedding day which initially I was rated 50 plus dollars once I got there it wasn't the stated amount of money. I used your truck for maybe 5 hours max and was charged 157 dollars. I'm just saying if the customer is finished with the rental early there must be some type of funds to be refunded for the amount not used.Jawaski F.
Le client n'a pas laissé de commentaire.Wayne S.
Le client n'a pas laissé de commentaire.ERICA J.
Le client n'a pas laissé de commentaire.Keyanna B.
Le client n'a pas laissé de commentaire.Jesse T.
Le client n'a pas laissé de commentaire.ALEXZANDRIA-ASHL P.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.Earl W.
Nothing You Guys We're AwesomeTanya R.
Le client n'a pas laissé de commentaire.Jacqueline H.
Great general manager at this location. No matter what issue a customer had, her attitude was Excellent when dealing with the issue.Lavonda H.
Le client n'a pas laissé de commentaire.LATANJA G. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica S.
I accidentally made my reservation for 7:30 pm and the individuals worked with us to get a truck for 7:30 am. They are simply the best! Thank you for making my move so easy :)Kim S.
Make sure the trucks aren't infested with roaches. People don't won't roaches roaming in their personal items. I notified the staff upon returning the truck and it wasn't a major concern to them. It seems like this is the norm at this location.Quentin L.
Check in attendant was knowledgeable & kind, I found it odd that using the online check in option was not really allowed at this location, U-Haul customer service & front desk attendant both had to verify alternate contacts, & they key had to be secured from attendees it was not in the lock box like the app saidSHANNON W.
I was lied to about pricing and overchargedJasmine B.
Le client n'a pas laissé de commentaire.Kiovan W.
Le client n'a pas laissé de commentaire.Dekoven W.
Le client n'a pas laissé de commentaire.Jeanette J.
I believe the name of the person that helped me was Rachel. Rachel was very helpful and considerate with assisting me in my move.Natacha N. | Premières impressions
I had a great experience. Carolyn was exceptional in meeting my needs.Audria b. | Premières impressions
Le client n'a pas laissé de commentaire.sharnice o. | Expérience générale
Le client n'a pas laissé de commentaire.Shykira F. | Premières impressions
Le client n'a pas laissé de commentaire.Lakiua B. | Premières impressions
Our unit was emptied before the due date because of poor communication and then was told to us that we needed to put the items back into another unit and our unit was already rented before the due date. Most of our personnel items were thrown into a uhaul truck on the lot.Patricia G. | Expérience générale
I did a reservation when I get there they couldn't find me For the storage unit. They put me in for a unit go to put my this in now that not available....then they find me on only to say that I have to pay more money....they say my first month is free...but when I looked at my account they charged me never going backCindy T. | Premières impressions
I had movers there with me to help unload my truck. The staff kept leaving the building and just left me standing inside waiting for over 20 minutes and it took over 2 hours to get a job done that should've took less than 45 minutes. When we did get the rep her name was Rachel Humphrey she was being very disrespectful saying I was just standing there and didn't say anything to her so she walked off then she came in and said if we got a problem we got the right one today. She also was on the phone with her girlfriend while she was being rude and disrespectful when all I was trying to get was the unit and the key and drop off the truck. She then begin texting in her phone while I was standing there waiting to finish giving her the information saying she was responding to her boss and it didn't matter if Obama was standing in front of her she had to text back immediately. Then we had to search for the unit there was no one there to assist her. I would not recommend Uhaul in Albany,GA to anyone. She was very unprofessional and rude for no reason.Sheila G. | Premières impressions
Le client n'a pas laissé de commentaire.Erin D. | Expérience générale
Le client n'a pas laissé de commentaire.KAMia H. | Expérience générale
Disappointed the storage I was assign to was not avil had to give me someone else storage that they had to clean out put me an hour behind to veg on the roadBrenda P. | Premières impressions
Le client n'a pas laissé de commentaire.Willie R. | Expérience générale
Easy access, very clean and feels secure as well.Catherine A. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob B. | Premières impressions
Customer service was exceptional worked well with the customers. Will use again if I need to. Very convenient. I was quoted one price during my reservation but when I went to pick up the truck the rice was doubled. I would still use this particular U-Hsul in the future.Patricia G. | Premières impressions
I was overcharged when I brought the uhaul truck back. I was told that I went over the mileage in which I did not get a chance to see for myself. Then when I moved into the storage unit to store my belongings because the house I was moving into wasn't ready, I was overcharged again. I was quoted $80 per month for the storage unit but I was charged $97.00. it's very very exhausting to keep calling about my money.Erika N. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine B. | Premières impressions
Le client n'a pas laissé de commentaire.Rickkea H. | Expérience générale
Le client n'a pas laissé de commentaire.Detraveonna H. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
Le client n'a pas laissé de commentaire.Kenyatta C. | Premières impressions
There where roaches 🪳 and a big dead rat 🐀inside the storage unit hallway area the day I checked in and I came back a day later and the rat 🐀 was still there dead on the floor.Tiffany W. | Premières impressions
Le client n'a pas laissé de commentaire.Thejuana M. | Expérience générale
THERE WAS A TYME WHEN THE UHAUL ON OGLETHORPE WAS LEFT TOTALLY UN ATTENDANT WITH NO ONE THERE FOR MORE THAN 30MINUTES I THINK THAT WAZ EXTREMELY OUTRAGEOUS!! ANYONE COULD HAVE TOOK WHAT THEY WANTED? THAT WAS AUGUST OF 2021.odessa h. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald C. | Expérience générale
Rachel and the team were very helpful and resourceful with helping me find storage and the return process was seamless.Ronald C. | Premières impressions
The management and staff was outstanding and helpfulRuben W. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie J. | Expérience générale
Le client n'a pas laissé de commentaire.Erica J. | Premières impressions
Le client n'a pas laissé de commentaire.pamela b. | Premières impressions
The General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I've ever had. Had to pay for extra miles due to a lock being on the storage.DEAUNDRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Tanesha W. | Expérience générale
I didn’t have to worry about my items they were very safe.PORSHIA M. | Expérience générale
Le client n'a pas laissé de commentaire.RODRICK W. | Expérience générale
Le client n'a pas laissé de commentaire.Arabia W. | Expérience générale
Le client n'a pas laissé de commentaire.erica s. | Expérience générale
Le client n'a pas laissé de commentaire.Brice S. | Premières impressions
It been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,GaRITA W. | Expérience générale
Le client n'a pas laissé de commentaire.Floree M. | Premières impressions
Le client n'a pas laissé de commentaire.Januce J. | Expérience générale
Le client n'a pas laissé de commentaire.Januce J. | Premières impressions
Le client n'a pas laissé de commentaire.Geraldine C. | Expérience générale
Le client n'a pas laissé de commentaire.John R. | Expérience générale
The staff, particularly Rachael, were extremely helpful. The customer service was great.Dave L. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley H. | Premières impressions
Le client n'a pas laissé de commentaire.SEDRICK R. | Premières impressions
The staff was very helpful and courteousCHARLES O. | Expérience générale
The manager and staff were very helpful and made my move easier.Angela H. | Premières impressions
I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.Kathy P. | Expérience générale
Le client n'a pas laissé de commentaire.Dave L. | Premières impressions
Le client n'a pas laissé de commentaire.Twanna R. | Premières impressions
Le client n'a pas laissé de commentaire.Paul P. | Expérience générale
Le client n'a pas laissé de commentaire.jane e. | Expérience générale
I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.laforest j. | Expérience générale
Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.Robert S. | Premières impressions
I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!Bennie R. | Premières impressions
Great Staff.LISE A. | Premières impressions
The employee stayed open long to help us out.jane e. | Premières impressions
Le client n'a pas laissé de commentaire.pat f. | Expérience générale
Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!Ericka P. | Expérience générale
They went above and beyond to see to I was helped. Great bunch of people proud to have met them.Hobert V. | Expérience générale
Le client n'a pas laissé de commentaire.Angie P. | Expérience générale
Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.Consuela M. | Expérience générale
very helpful, above and beyondJohn R. | Premières impressions
All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.tram W. | Premières impressions
Had to call several times to ask them to close the account. Never answers the phoneMonicia W. | Expérience générale
Staff was very professional friendly and helpful.Carol L. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany G. | Expérience générale
All staff members at this location were friendly and helpful.Caroiya W. | Expérience générale
Le client n'a pas laissé de commentaire.Andy A. | Expérience générale
Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.BREANDA B. | Premières impressions
Everyone at this location was very kind and professional.Carol L. | Premières impressions
Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.Vanessa J. | Premières impressions
This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.sherri w. | Premières impressions
Rats destroyed my furnitureStacey D. | Expérience générale
I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last monthLaniyah W. | Expérience générale
Audie was professional and friendly and always helpful!joe w. | Expérience générale
The store is well stocked with needed supplies and clean.Bill C. | Premières impressions
Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟Raul P. | Expérience générale
I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.Rickkea H. | Premières impressions
Excellent service à la clientèle.Fatima P. | Premières impressions
S.O.Prince M. | Expérience générale
Very easy, costumer service is excellentMoonika T. | Premières impressions
I will refer UHaul representatives to anyone. The service was excellent.Barbara B. | Premières impressions
great convient and friendlyQuinn T. | Expérience générale
Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.Cassidy B. | Expérience générale
Very polite staffPeter S. | Expérience générale
Great serviceQuinn T. | Premières impressions
Very polite staff.Peter S. | Premières impressions
The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.Sharon H. | Expérience générale
Professional and courteous staff. Excellent customer service.Andre W. | Premières impressions
Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.BREANDA B. | Expérience générale
They was very nice and helpfulMary S. | Premières impressions
All Goodtonya s. | Premières impressions
I was pleased with my service and storageirving w. | Expérience générale
I have never rented a storage unit at this facility. Stop sending me emails.Dennis S. | Expérience générale
The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.Fancher T. | Expérience générale
Never used storage facility. Reserved but ultimately did not need.Dennis S. | Premières impressions
Awesome Service!MAURICE L. G. | Expérience générale
I was very pleased with the storage Facility. The plan was great also.Ollie W. | Expérience générale
The fellas there are super nice and helpfulJustin P. | Premières impressions
Excellent service à la clientèle. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!Mariah C. | Premières impressions
There were a lot of roaches. But other than that, it was great!Denise M. | Expérience générale
Customer Representative was very helpful and knowledgeable. l was impressed!Saul F. | Réservation
There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.KEAUNDRA W. | Réservation
Very pleasant personnel. Facility was very clean. Would recommend.larry B. | Expérience générale
Very helpful excellent servicesThelma W. | Réservation
This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.Heather S. | Expérience générale
U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.TIFFANY T. | Expérience générale
Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.dorathy h. | Expérience générale
I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks agatrevisha b. | Expérience générale
Very Clean & Great Customer Service .Aysia R. | Expérience générale