We appreciated your posted directions for loading a Queen sized mattress and box. HOWEVER, our cargo van was not wide enough to accommodate the pieces as described. The wheel wells were not far enough apart. This affected the rest of the load which we had carefully planned . . . we had measured each piece and referred to your interior measurements for placement of each. Mis-information meant: we had to make two round trips which added to our mileage and the time it took to move the items. TO IMPROVE: please be accurate in your posted information. IT MATTERS. thank you.Laura D.
Trailer Rental & Towing in Albany, GA at U-Haul of Albany
Pour nous contacter
Albany, GA 31701
(@ Slappey Blvd)
Services dans cet établissement :
- Lun - sam : 8h am à 5h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Albany, GA 31701
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Rachel as very friendly and polite.David C.
Your people who worked our rental were the best in the business. The most polite people I have ever dealt with. Will definitely use againCharles E.
The associate Rogar, attempted to cheat me out of my money. I'd already asked for and paid for an appliance dolly. After the transaction, he stated that there was a dolly already in the 15" truck in a blatant attempt to scheme me out of extra money. I reiterated that I requested an appliance dolly. He reluctantly went to the back to provide one. His attitude towards me as a customer was extremely poor and something should definitely be done about this. I'm certain this isn't the first complaint on him and it won't be the last if he continues to treat paying customers this way. AND once I turned the truck back into this location after hours, the website wasn't able to find my location to utilize the online mobile return feature. Which caused me to have a $20 so called convenience fee added onto my bill. Highway robbery. This location is trash at best. Use at your own risk and watch out for Rogar. He will cheat you.DEDRA M.
My experience was on target. I have no complaints. Thanks for the professionalism.GERALDINE W.
Good fast service and the truck performed welljeff C.
I've used this location twice. Both times I had issues with GM opening the doors late, up to 10 mins. Yesterday, the building was locked up as though it was closed when I attempted to return my rental, around 3p. When an employee showed up, we were informed the GM disappeared. After getting a number from him to file a complaint, I was informed by the Customer Service rep that the GM had â€œjust quitâ€. Regarding the vehicle I was provided, by that same GM, it was not cleaned prior to being assigned to me. There were mud spots on the mirrors and the ash tray was full of old cigarette butts and ashes. Due to the yesterday's circumstances around the GM's departure, I am having trouble obtaining a receipt. My rental was for business purposes so I need of a receipt ASAP.Brandon D.
The customer service agent was not well-versed on the return policy of the vehicle as a result I was charge for an extra day I would suggest just a little more proper training and educationTIFFANY B.
If a customer didn't get a dolly it should be removed automatically and a customer shouldn't still be chargedJustine W.
Crooks! Firstly I get there it took forever to get my car granted the gentleman was by himself. The truck is in terrible need of maintenance get in and check engine light was on. Truck swaying while driving. Then when I bring it back it took forever for someone to come out and take the vehicle back and the guy had the nerve to have an attitude with me. Very dissatisfied with this experience.Jemard P.
The website states that this location opens for business at 5 a.m. However, the hours posted on the front door has it opening for business at 7 a.m., which is what time the manager opened. With regards to opening, customers may get confused or frustrated with the discrepancy with the hours.Darrick L.
Mr. Trice was excellentVincent C.
The Gm there needs more help. He was the only one at the front counter/doing uboxes/hooking up trailers.nekia R.
I ordered a pick up truck they gave me a moving truck I cancelled it suppose 2 got a new pick up after I reordered they still gave me a van I think the company can do better if everyone is on the same accord the Uhaul main # give u to a different place and the where I got my truck was one person and was a slow process then had trouble getting an extension I couldn't get a trade at a place that had pick ups so I'm kinda pissed on that as well as two different prices from online and the actual placeTony M.
Truck was clean but tires needed balancing and the front end was poorly aligned. Truck shook at highway speeds.Paul P.
Put lights in back of building to dark back there.Barbara T.
Y'all gave me one price but charged a hole nother price that wasn't discussed.i was way overcharged an they never tried to call me to notify me that my bill went way over the amount they quoted me.im very disappointed.ALFRED B.
Do a walk-around prior to leaving. Customer service and or Senior Management should review this operation this site damages U-Hauls professional reputation. there's a take it or leave it attitude at this site not at all customer CentricJames P.
Have more than one person working at a time.Michele C.
Make sure they have everything they requested. I needed a hand truck big enough to move appliances and the truck only had a standard one in it. It was inconvenience because I had to go all the way back to the store to get one.Jacquelyn J.
Leak in uhaul , damaged my furniture.rosalyn P.
The employee waiting on customers kept complaining about how tired he was because he worked 2 jobs. I reserved a small trailer on line but when I got there I wanted to look at them to make sure it would be big enough. We arrived at 4:45. We waited for our turn with 2 ahead of us. We got to our turn and requested to look at the trailers. We decided to upgrade so one employee tried to help but couldn't . We were told the file was corrupt and they had to start over. 3 customers that came in behind us were done before we were. The other employee said he would redo our order and kept helping the other customers. He apologized by saying it was the computers fault. But he was steady doing other things. After an hour we finally got a trailer. Please train your employees on customer service and how to use your computer system.RAMONA H.