Customer Reviews for U-Haul of Albany

3 249 évaluations

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA S. 
Évaluation :
3

Taller had customer waiting in Line too Long. Taller must focus on customer handing her crédito card.

PAMELA B. 
Évaluation :
4

Not to my knowledge

Brittney G. 
Évaluation :
5

Favorite store

BREANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles F. 
Évaluation :
5

I have no problem with the local office the Mgr was awesome. But the person I talked to from Corp either needs to be fired or is a complete dingbat!! She called on tue before our thurs rental which had been booked for several weeks and said there was no longer a 20' truck avail in albany we would have to drive 45 min away. I told her no way and she said she could give us a 26' at the same price. I confirmed this was at the Oglethorpe dr location we've used for 20 years she said yes. Thurs we went to pick it up and the Mgr said we weren't in the system for his location it was another location on w broad Ave so we went, mind you I had movers waiting on me I was paying by the hr, this Mgr said we weren't in his system and when he checked his inventory on computer it did read he had one but he didn't have anything on premises!! I called the Mgr back at the Oglethorpe location and he said to come back he could switch things around and got us one. Thank the Lord, he was our hero. The Mgr at the w broad location was also very polite and courteous and said this happens a lot, the website inventory will show inventory that he simply doesn't have. Sorry this is so long but it is ridiculous for this to happen the Mgr at Oglethorpe needs a raise!!

ROBERT A. 
Évaluation :
2

Have better customer service and not charge people for their mistakes that they caused.

Dejalon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
1

No etiquette about her self

Kavin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRONDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDRA S. 
Évaluation :
5

Create a waiting area esp those who have something to be installed in their car like trailer hitch etc.

Felicided R. 
Évaluation :
1

1/2 thru trip broke down then after towing away we had to wait 24 hours for them to find a replacement. Turned it back in 2 days early instead of reducing the bill we were charged for unused days even with us contesting the bill. Hard lesson -158 $ learned.

GREGORY R. 
Évaluation :
5

Nice friendly staff

JULIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY W. 
Évaluation :
1

My experience was horrible. The truck I reserved was not there there was not a replacement truck and we had to get a van. Which made the moving process twice as long. On top of all that we were changed more for the van than for the truck we originally reserved. Having to go through all of this made moving while 8 months pregnant even harder.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELOIS S. 
Évaluation :
1

The trailer I rented was dirty! I had to come home and sweep the dirt out of it.

KIMBERLY P. 
Évaluation :
3

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Kathy P.  |  Expérience générale 
Évaluation :
1

They over charged me for mileage on my vehicle I purchased

CARNEISHA C. 
Évaluation :
2

I reserved a vehicle via online, called the location to verify the reservation. Was told it would definitely be available. When I arrived I waited 10-20 minutes in line. When I told the associate that I reserved a 15ft truck. He repeated me then left the desk for about 25 minutes with me sitting and waiting, unsure of what is going on. The other agent assisted 2-3 other customers while I wait for this guy to return. When he finally returned, he got on the phone and proceeded to discuss a different customer's issues regarding insurance on a ubox. I then called my husband to express my frustration. Then he began to ask the person on the phone about my truck. With no communication from him. I looked back at my online reservation which now shows canceled. I ask why it has been canceled and he tells me that he didn't cancel me out but that the only “DC” that he has was returned to the wrong location and has probably been reported stolen so he doesn't have a truck to give me. I then asked if there is a smaller truck or different truck that I could get. He said no but I could check around the other locations. At this point I've been here for 1,5hours. I am an hour behind my schedule which is a work related day trip. As a managing partner/ proprietor of a restaurant, I work in customer service daily. I could understand the technical challenge presented on the day, but the total lack of empathy around the matter is an issue for me. This gentleman seemed to careless that I had been held up for over an hour with no actual attempt to resolve my issue (truly UHaul's issue). I initially left the building feeling defeated when I decided to call customer service to see my other options since I was guaranteed a vehicle. The lady offered me a 50 $credit back to my account and a vehicle available 2 hours later. I accepted and went back inside to verify. The lady who assisted me then, (Rachel) I believe was her name was quite polite and much more professional.

Jabriel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHANNA B. 
Évaluation :
1

The Guy name Timothy that works there looks throwed away ,is very unprofessional and very rude.He fabricated paperwork saying he was the one who rented me the uhaul and he wasn't the one a lady did and I'm being charged for days i didn't have the uhaul .i called and went to the facility to address the issue and he made smart remarks towards me and my family.He called me and i said that i was owed money they charged me to much and then i get a notification of my card being declined for a payment for 272 $the day after.I will never spend another dime in that facility if he continues to work there.

KIMBERLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIRAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA C. 
Évaluation :
1

I was charged for an extra day when I brought it back on time

BRANDON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri M. 
Évaluation :
5

Try to recruit more workers to assist. The wait is too long. One worker is doing everything.

BERTHA M. 
Évaluation :
1

Customer service is very poor, this location doesn't have good management.

Shawn M. 
Évaluation :
1

The employee Rachel was horrible and rude I arrived to drop off and waited over an hour he was on break and store was unlocked unattended. Other customers were waiting for over2 hours after Rachel finally returned to the store I asked for a receipt was rude and told me I would have to wait I was waiting over an hour he then said he would push the button to get me out of the store the customer service is horrible at the store at 820 Oglethorpe in Albany something really needs to be done I will never use haul again after this I will also tell anyone I know not to use uhaul as well

Toney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keambria G. 
Évaluation :
5

Excellent customer service

LAMAR P. 
Évaluation :
2

Although the problem was fixed before I got on the road, some situations should not have happened. I was put in the wrong truck and dolly for my trip, and I had to come back the next day, when I needed to be already on the road. When I got there. No one had no recollection that the truck I needed was outside. I had a voicemail from the previous day saying that my truck would be there. I had to step outside and and see my truck already put together, but filthy. I had to wait although I was the second person there. Three ppl were put in front of me, while I had to unload my previous truck with all the furniture to the new one. When I looked in the cabin, another problem. It was filthy! I told the person I would help clean 🧼 clean it to save time. I got there at 8:40, but it didn't open until 5 after 9. I left around 11am. I get on the road spent over 225 dollars in gas. That is unheard of. Bcuz the truck 🛻 frequently needed refilled. For a one way trip that should not be. I tried calling, and was on hold for 30 minutes before I hung up.

Shantel J. 
Évaluation :
5

S.O.

RAHMAAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twanna R.  |  Premières impressions 
Évaluation :
5

N/a. Staff friendly and helpful

Keesa T. 
Évaluation :
5

The manager who checked me in was extremely helpful and kind. I was very impressed with my experience in Albany.

Janet D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester W. 
Évaluation :
4

Nothing you can do about it was a little scary dropping off at night

Susan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL J. 
Évaluation :
4

More staffing aid benefit this location.

ADRIELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUADA W. 
Évaluation :
3

Both customer service/rental agents were very nice and patient. There was a shortage of trucks and weren't enough to fill all reservations but they handled the situation in a professional manner and found an agreed upon solution to meet everyone es needs

Dawn R. 
Évaluation :
4

The wait was longer than expected. There were two employees on duty, only one handling check ins and returns. More than 3 customers waiting in line. I arrived at 9:20 am, my reservations were for 9:30 am Didn't get to the register until 9:42 am.

VIRGINIA D. 
Évaluation :
5

Customer service needs to be improved some. I wasn't able to close my account out because there was no one available. The one gentleman that came out just told me to leave the key. Never got my final total. I guess they just expected me to trust them not knowing if my final bill was going to be more of less...

ANTHONY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIWANA M. 
Évaluation :
2

Keep up with reservations

LISA D. 
Évaluation :
2

They always have long lines with each customer waiting about 15 minutes .

sheie B. 
Évaluation :
5

Great location. Very helpful staff. Everything was ready to go when we arrived and we had a great experience.

JOE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELIQUE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keesha J. 
Évaluation :
4

No comment.

FRANCESS D. 
Évaluation :
5

Very nice, very fast and friendly.

Walona H. 
Évaluation :
3

More people working.

PAMELA M. 
Évaluation :
5

Outstanding customer service

NAKIA E. 
Évaluation :
5

Good customer service and uhaul ran perfectly fine 700 mile trip.Thx again Albany Georgia

AMETRIS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LASHONDA B. 
Évaluation :
1

Overcharged, how dare they charge me 39 $for a 19,95 rental. The entire uhaul experience is a joke now, no guarantee they'll have the truck you reserved, only excuses. NEEDED. A 10 ft truck, which I reserved 4 days in advance, but had to take a cargo van instead when I went to pick it up, then had to make extra trips which cost me time and money. Calling uhaul customer service is also a pathetic joke. I spent over 4 hours on hold. The once good company that made it easy to get a truck now makes it a stressful experience. Whoever is running this clown show should be fired. A complete joke now

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEENA S. 
Évaluation :
3

Overall customer service was terrible

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTRON H. 
Évaluation :
1

It took me an hour & a half to get a 5X8 enclosed trailer. Absolutely ridiculous wait time. Then I found the trailer full of rotted fabric furniture - couch & chairs etc. Notified the U-Haul employee and instead of assigning me a different clean trailer just pulled the contents out into a pile. It dawned on me when I got home to load up my items that the trailer could have been full of bed bugs from the rotten furniture. Had to clean out and apply alcohol spray to ensure that the loaded items wouldn't be affected by any possible bed bug eggs / larvae & any adult bugs that could be in the trailer.. Absolutely worst U-Haul experience. I wont darken the door to that U-Haul store door ever again !!

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P.  |  Expérience générale 
Évaluation :
2

The staff is very unprofessional and not honest about what the price/time of a rental is. They will definitely over charge you. The way they take money from you is actually illegal

STACY R. 
Évaluation :
1

I scheduled for a pick up on Saturday and when I got there they told no trucks was available and to come get one Sunday, well I couldn't move what I needed to move Sunday and had to wait until Monday but they told me I had to have the truck back before I could move what I had to move. She checked me out late because she was helping other customers so I asked if my time could be changed because I only needed a extra hour. She told me no and that I would be charged for a extra day even after she checked me out late only to get to a truck with messed up gears delaying my time even further and she still wouldn't change my time even thought it would've been back before the next scheduled booking. I also called and was advised that management would be calling me back to see if the issue could be resolved and I never received a call back so it was terrible customer service for me and I've never had this type of experience with uhaul before and I would probably never rent from you all again!!

LAKETA M. 
Évaluation :
4

The service was great, I had only one issue. The smell of the truck was not so tolerable. It needed to be thoroughly cleaned with sanitizing agents.

DIETRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO C. 
Évaluation :
3

It was more effective using the online reservation options because I stood in line almost and hour without being serviced. I was able to create a reservation online while in line and was instantly serviced

Kalandria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashlee B. 
Évaluation :
5

My experience at this location was amazing ! My rental agent was Rachel H. She expressed kindness and patience during her extremely busy afternoon. Rachel made each customer before me feel as if they were the only customer in the store, as she did with myself also. I will definitely recommend this location to my friends and family in the future. Great experience !

RHONDA H. 
Évaluation :
5

Great service

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL W. 
Évaluation :
5

Rachel rocks! The guys and Rachel should be given a raise they go over and above what their job is.

TIMOTHY M. 
Évaluation :
4

I picked up a trailer from a second location the day after an initial reservation. The first one, which required a 25 mile drive, did not have the trailer available that I reserved. Disrupted and delayed by a day my plans. Your Customer Service Dept tries to help, but is completely understaffed; waits of almost an hour in order to speak to someone is unacceptable.

Vic S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
4

Sales Associate provides customers with truck/equipment usage

MELINDA P. 
Évaluation :
3

under staffed

JACK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD B. 
Évaluation :
2

The customer service was HORRIBLE. I had to wait over 30 minutes for my transaction to be completed because other workers kept interrupting the manager with questions. The manager was getting smart about the fact that I needed a bank card. I told him my card was from a bank regardless of the card saying debit. I had to leave and get another card that had debit on it from a different bank without showing him the card and the transaction went through just fine. When returning the vehicle, the store was completely empty of workers. I wanted 5 minutes before someone came, but another customer in the store said she had been there 30 minutes before I arrived waiting for help. We walked around the whole outside and back of building and no one was still around. I had no problem with the equipment or my U Haul transaction. Merci.

TANESHIA S. 
Évaluation :
5

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

laforest j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYNESE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY J. 
Évaluation :
4

Good job

ALEXANDER W. 
Évaluation :
5

Great customer service.!

ANGELNIQUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lekeshia B. 
Évaluation :
5

Again, no suggestions for improvement. My experience with UHaul the past few days has been above reproach at both places. Highly recommend them to others.

ERNEST R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annie W. 
Évaluation :
2

The manager was unprofessional. Not groomed. He was more concerned about his cell phone than customers.

Billy B. 
Évaluation :
5

Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Robert S.  |  Premières impressions 
Évaluation :
4

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Bennie R.  |  Premières impressions 
Évaluation :
5

Great Staff.

LISE A.  |  Premières impressions 
Évaluation :
5

The employee stayed open long to help us out.

jane e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat f.  |  Expérience générale 
Évaluation :
1

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober 1 000 $for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Ericka P.  |  Expérience générale 
Évaluation :
5

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Hobert V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie P.  |  Expérience générale 
Évaluation :
3

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Consuela M.  |  Expérience générale 
Évaluation :
5

very helpful, above and beyond

John R.  |  Premières impressions 
Évaluation :
5

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  Premières impressions 
Évaluation :
1

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Expérience générale 
Évaluation :
5

Staff was very professional friendly and helpful.

Carol L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany G.  |  Expérience générale 
Évaluation :
5

All staff members at this location were friendly and helpful.

Caroiya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy A.  |  Expérience générale 
Évaluation :
5

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  Premières impressions 
Évaluation :
5

Everyone at this location was very kind and professional.

Carol L.  |  Premières impressions 
Évaluation :
5

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  Premières impressions 
Évaluation :
5

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  Premières impressions 
Évaluation :
4

The store is well stocked with needed supplies and clean.

Bill C.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Fatima P.  |  Premières impressions 
Évaluation :
5

Very easy, costumer service is excellent

Moonika T.  |  Premières impressions 
Évaluation :
5

Professional and courteous staff. Excellent customer service.

Andre W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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