Customer Reviews for U-Haul of Albany

3025 évaluations

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Heures

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Services dans cet établissement :

Heures

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

VERNA H. 
Évaluation :
5

Your people who worked our rental were the best in the business. The most polite people I have ever dealt with. Will definitely use again

Charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Rien

LUTHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander J. 
Évaluation :
1

The associate Rogar, attempted to cheat me out of my money. I'd already asked for and paid for an appliance dolly. After the transaction, he stated that there was a dolly already in the 15" truck in a blatant attempt to scheme me out of extra money. I reiterated that I requested an appliance dolly. He reluctantly went to the back to provide one. His attitude towards me as a customer was extremely poor and something should definitely be done about this. I'm certain this isn't the first complaint on him and it won't be the last if he continues to treat paying customers this way. AND once I turned the truck back into this location after hours, the website wasn't able to find my location to utilize the online mobile return feature. Which caused me to have a 20 $so called convenience fee added onto my bill. Highway robbery. This location is trash at best. Use at your own risk and watch out for Rogar. He will cheat you.

DEDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlie P. 
Évaluation :
4

My experience was on target. I have no complaints. Thanks for the professionalism.

GERALDINE W. 
Évaluation :
5

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  Premières impressions 
Évaluation :
5

Good fast service and the truck performed well

jeff C. 
Évaluation :
1

I've used this location twice. Both times I had issues with GM opening the doors late, up to 10 mins. Yesterday, the building was locked up as though it was closed when I attempted to return my rental, around 3p. When an employee showed up, we were informed the GM disappeared. After getting a number from him to file a complaint, I was informed by the Customer Service rep that the GM had “just quit”. Regarding the vehicle I was provided, by that same GM, it was not cleaned prior to being assigned to me. There were mud spots on the mirrors and the ash tray was full of old cigarette butts and ashes. Due to the yesterday's circumstances around the GM's departure, I am having trouble obtaining a receipt. My rental was for business purposes so I need of a receipt ASAP.

Brandon D. 
Évaluation :
3

The customer service agent was not well-versed on the return policy of the vehicle as a result I was charge for an extra day I would suggest just a little more proper training and education

TIFFANY B. 
Évaluation :
5

Na

LOISTEIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joelynn Ellen P. 
Évaluation :
1

If a customer didn't get a dolly it should be removed automatically and a customer shouldn't still be charged

Justine W. 
Évaluation :
1

Crooks! Firstly I get there it took forever to get my car granted the gentleman was by himself. The truck is in terrible need of maintenance get in and check engine light was on. Truck swaying while driving. Then when I bring it back it took forever for someone to come out and take the vehicle back and the guy had the nerve to have an attitude with me. Very dissatisfied with this experience.

Jemard P. 
Évaluation :
5

The website states that this location opens for business at 5 a.m. However, the hours posted on the front door has it opening for business at 7 a.m., which is what time the manager opened. With regards to opening, customers may get confused or frustrated with the discrepancy with the hours.

Darrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlerie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAPORTIA B. 
Évaluation :
5

Mr. Trice was excellent

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavaras C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

The Gm there needs more help. He was the only one at the front counter/doing uboxes/hooking up trailers.

nekia R. 
Évaluation :
3

I ordered a pick up truck they gave me a moving truck I cancelled it suppose 2 got a new pick up after I reordered they still gave me a van I think the company can do better if everyone is on the same accord the Uhaul main # give u to a different place and the where I got my truck was one person and was a slow process then had trouble getting an extension I couldn't get a trade at a place that had pick ups so I'm kinda pissed on that as well as two different prices from online and the actual place

Tony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerrie D. 
Évaluation :
4

Truck was clean but tires needed balancing and the front end was poorly aligned. Truck shook at highway speeds.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breedlinn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany W. 
Évaluation :
3

Put lights in back of building to dark back there.

Barbara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marci L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
2

Y'all gave me one price but charged a hole nother price that wasn't discussed.i was way overcharged an they never tried to call me to notify me that my bill went way over the amount they quoted me.im very disappointed.

ALFRED B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
1

Do a walk-around prior to leaving. Customer service and or Senior Management should review this operation this site damages U-Hauls professional reputation. there's a take it or leave it attitude at this site not at all customer Centric

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer B. 
Évaluation :
4

S.O.

Geraldine W. 
Évaluation :
2

Have more than one person working at a time.

Michele C. 
Évaluation :
1

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
4

Make sure they have everything they requested. I needed a hand truck big enough to move appliances and the truck only had a standard one in it. It was inconvenience because I had to go all the way back to the store to get one.

Jacquelyn J. 
Évaluation :
3

Leak in uhaul , damaged my furniture.

rosalyn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill H. 
Évaluation :
1

The employee waiting on customers kept complaining about how tired he was because he worked 2 jobs. I reserved a small trailer on line but when I got there I wanted to look at them to make sure it would be big enough. We arrived at 4:45. We waited for our turn with 2 ahead of us. We got to our turn and requested to look at the trailers. We decided to upgrade so one employee tried to help but couldn't . We were told the file was corrupt and they had to start over. 3 customers that came in behind us were done before we were. The other employee said he would redo our order and kept helping the other customers. He apologized by saying it was the computers fault. But he was steady doing other things. After an hour we finally got a trailer. Please train your employees on customer service and how to use your computer system.

RAMONA H. 
Évaluation :
5

Staff was very professional friendly and helpful.

Carol L.  |  Expérience générale 
Évaluation :
3

Have correct requested equipment

Brandi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Need more than one employee to assist with the number of customers.

Tammy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quanisha J. 
Évaluation :
1

Better customer service!

WYKYLA W. 
Évaluation :
4

Customer service was very efficient and helpful

mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton B. 
Évaluation :
5

No comments

TYEESIAH L. 
Évaluation :
5

Clean equipment

Dionysus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
5

The only problem we had was getting further behind in the move because my son had to come get the card for payment even though I'd already given the lady the number and expiration date. I was told all my son would need was his license so that was an aggravation but other than that it was a very good experience.

Ethan G. 
Évaluation :
2

Improve the information that is given to customers. I was told that I didn't owe any additional monies for my rental & now I find that I do. I reserved a rental another time priortothis one and after reaching a closed store and doing numerous searches in other locations to rent a truck, was told since my reservation wasn't honored I would receive 50 $in the mail for my time and aggravation of having to endure all this and ended up going back to the same store once they opened five hours later for a truck rental and I still haven't received it. Is this a false guarantee or what?

Lynderia R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tawanna J. 
Évaluation :
5

Ann Calloway is the best. Great customer service ðŸ'.

Frederick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette P. 
Évaluation :
5

All staff members at this location were friendly and helpful.

Caroiya W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quantavius C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AXLANDER M. 
Évaluation :
5

Great experience!

Tiffony C. 
Évaluation :
5

S.O.

J E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINFRED D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie B. 
Évaluation :
3

It is located in a drug infested/homeless area. A person could be mugged/robbed/killed while trying to complete return information at the U Haul site in the U Haul vehicle or in one's car at this location. I returned the U Haul truck with a halft a tank of gas, but I was not compensated for the one-fourth of a tankl overage. HOwever, if I did not return the U Haul truck with at least on-fourth of a tank of gas, I would be charged for it. On December 28, 2020, I had asked the gentleman working that day why I do not receive reimbursement for the extra amount of gas in the U Haul truck. He just said I do not receive money for any gas over the one-fourth required amount. Virginia Lewis

Virginia L. 
Évaluation :
5

All good

Pearce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takira W. 
Évaluation :
4

The truck wouldn't start after we packed up, called for assistance but never received any. Someone jumped us off

GWEN D. 
Évaluation :
5

Nothing. Excellent service in Albany and in Kennesaw.

Karen C. 
Évaluation :
1

I am a older lady and I was unaware that if I do use my phone to do the self service check I will be charged a extra day. I returned the uhaul and the key around 530 pm that same day but was chart for an extra day. I only use the uhaul one day.

Keshundra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin E. 
Évaluation :
5

Need more workers like the ones that is there

Frederick S. 
Évaluation :
4

The van was not clean and tge service light was on for a needed oil change. Otherwise I always use this location because the agents are courteous and friendly.

GWENDOLYN D. 
Évaluation :
5

Quick and easy experience

WILLIAM T. 
Évaluation :
4

Offer discounts lol

TREDARRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WYKYLA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
5

Get more pickup trucks

George B. 
Évaluation :
5

Very helpful

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy A.  |  Expérience générale 
Évaluation :
5

Outstanding job keep up the good work

Larry B. 
Évaluation :
5

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  Premières impressions 
Évaluation :
5

Everyone at this location was very kind and professional.

Carol L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felicia A. 
Évaluation :
5

Saw no immediate need for improvement. Excellent Customer!

BRENDA H. 
Évaluation :
2

The inside of the truck was very sticky and burnt oil bad

Derek E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michae G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B. 
Évaluation :
5

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  Premières impressions 
Évaluation :
2

Rats destroyed my furniture

Stacey D.  |  Expérience générale 
Évaluation :
2

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Laniyah W.  |  Expérience générale 
Évaluation :
5

Audie was professional and friendly and always helpful!

joe w.  |  Expérience générale 
Évaluation :
4

The store is well stocked with needed supplies and clean.

Bill C.  |  Premières impressions 
Évaluation :
3

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Raul P.  |  Expérience générale 
Évaluation :
5

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Rickkea H.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Fatima P.  |  Premières impressions 
Évaluation :
5

S.O.

Prince M.  |  Expérience générale 
Évaluation :
5

Very easy, costumer service is excellent

Moonika T.  |  Premières impressions 
Évaluation :
5

I will refer UHaul representatives to anyone. The service was excellent.

Barbara B.  |  Premières impressions 
Évaluation :
4

great convient and friendly

Quinn T.  |  Expérience générale 
Évaluation :
1

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Cassidy B.  |  Expérience générale 
Évaluation :
5

Very polite staff

Peter S.  |  Expérience générale 
Évaluation :
4

Great service

Quinn T.  |  Premières impressions 
Évaluation :
5

Very polite staff.

Peter S.  |  Premières impressions 
Évaluation :
1

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Sharon H.  |  Expérience générale 
Évaluation :
5

Professional and courteous staff. Excellent customer service.

Andre W.  |  Premières impressions 
Évaluation :
5

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

BREANDA B.  |  Expérience générale 
Évaluation :
5

They was very nice and helpful

Mary S.  |  Premières impressions 
Évaluation :
4

All Good

tonya s.  |  Premières impressions 
Évaluation :
5

I was pleased with my service and storage

irving w.  |  Expérience générale 
Évaluation :
1

I have never rented a storage unit at this facility. Stop sending me emails.

Dennis S.  |  Expérience générale 
Évaluation :
1

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay 170 $for a unit offered and declined at the time of my trailer rental.

Fancher T.  |  Expérience générale 
Évaluation :
5

Never used storage facility. Reserved but ultimately did not need.

Dennis S.  |  Premières impressions 
Évaluation :
5

Awesome Service!

MAURICE L. G.  |  Expérience générale 
Évaluation :
5

I was very pleased with the storage Facility. The plan was great also.

Ollie W.  |  Expérience générale 
Évaluation :
5

The fellas there are super nice and helpful

Justin P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Mariah C.  |  Premières impressions 
Évaluation :
4

There were a lot of roaches. But other than that, it was great!

Denise M.  |  Expérience générale 
Évaluation :
5

Customer Representative was very helpful and knowledgeable. l was impressed!

Saul F.  |  Réservation 
Évaluation :
3

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

KEAUNDRA W.  |  Réservation 
Évaluation :
5

Very pleasant personnel. Facility was very clean. Would recommend.

larry B.  |  Expérience générale 
Évaluation :
5

Very helpful excellent services

Thelma W.  |  Réservation 
Évaluation :
2

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

Heather S.  |  Expérience générale 
Évaluation :
4

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

TIFFANY T.  |  Expérience générale 
Évaluation :
3

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

dorathy h.  |  Expérience générale 
Évaluation :
5

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

trevisha b.  |  Expérience générale 
Évaluation :
3

Very Clean & Great Customer Service .

Aysia R.  |  Expérience générale 
Évaluation :
1

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

ron w.  |  Expérience générale 
Évaluation :
3

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

Sakita F.  |  Réservation 
Évaluation :
5

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!

ELIZABETH W.  |  Expérience générale 
Non reviews have been submitted for this location.

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