Super friendly! Excellent interaction Coffee/cookies? :)John D.
Customer Reviews for U-Haul of Albany
Pour nous contacter
Albany, GA 31701
(@ Slappey Blvd)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I almost was charged twice for the auto transport for the "inexperience" of the employee there. Then they set up different contracts for the auto transport and the truck and the price was higher than the previous time. I spent an hour there and I am pending to receive my refund for the first transaction they cancelled.Virginia G.
The rear view mirror was broke and was being held together by tape.CATOA B.
Le client n'a pas laissé de commentaire.TYRON S.
Keep doing what you doing. Great staff.Hue H.
Le client n'a pas laissé de commentaire.Willie R. | Expérience générale
Dirty with some mud! But didn't effect my moving!WilliamA J.
Le client n'a pas laissé de commentaire.Michael P.
Unprofessional, loud and lack the skill set to process payments or explain extremely simple questions.LaTosha H.
Le client n'a pas laissé de commentaire.Quintasia M.
Le client n'a pas laissé de commentaire.Shaun C.
Truck had a rough ride (suspension). Driver door hard to close. Only one staff on duty, when picking up and dropping off; which caused a twenty minutes or more wait time. Someone should be at the counter at all times.Virginia D.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.Garrette H.
Le client n'a pas laissé de commentaire.Caleb F.
The person that assisted me with the uhaul truck was very unprofessional and rude. Overall everything was okayTawanda M.
Le client n'a pas laissé de commentaire.Erica C.
Shout out to Caroline, Rachel, Eric, Connie, and Rickey at UHual of Albany. Courteous, friendly, and professional customer service. FAMILYMICHAEL W.
Le client n'a pas laissé de commentaire.DARLENCIA C.
Le client n'a pas laissé de commentaire.Jack B.
The Truck I use needs some repairs when hitting the brakes it pulls to the Right side hardRAHMAAN S.
Excellent customer serviceTara G.
was quoted a cheaper price....will get it in writing next time...i rent these trucks alot...and this is the highest i ever paid...was told 0,59 cent was charged 0,79 cents....so wrong...i might go else where next time to some one honestJR O.
RACHAEL, local Manager, was extremely helpful and courteous. The entire experience was exceptional! MIKE BUTTS, customer service support, did an excellent job addressing all my questions and concerns. These two employees are a great asset to the U-Haul family of services. Thank you U-Haul for another successful move!Lucienne P.
Customer service did not call to inform me their forklift was broken and that I could not pick up my U-boxes on 10/15. I had to wait a week and pick them up on 10/22.Harold S.
This experience couldn't have been any better. All involved were professional, friendly and did an excellent job. Stress-free! Thank you!Cynthia A.
Keep the employees you have. They have hearts and patience with their customers. I was having an awful time and they went above and beyond anywhere I have seen in years!!!!!Debra F.
Easy access, very clean and feels secure as well.Catherine A. | Premières impressions
Nothing. Keep doing what your doing. Great service and rentals are always ready and clean.LEMUEL G.
Le client n'a pas laissé de commentaire.Reginald B.
Le client n'a pas laissé de commentaire.Stephen P.
Le client n'a pas laissé de commentaire.Marion J.
Le client n'a pas laissé de commentaire.Stacie C.
Hire new employees. The guy completely ignored my mom. It took them 45 minutes to serve her to return the truck. The girl there had no name tag and was really rude. I've been coming to this one on oglethorpe for years. I don't know what happened with the old employees but with these new KIDS running it now I won't be coming back.Davonyha H.
Great employees.Randy C.
Le client n'a pas laissé de commentaire.Trevion W.
Le client n'a pas laissé de commentaire.Steve P.
Customer service on the inside was spot on great employees. The system was not so good. I reserve an auto transport. There was no access through the parking lot to enter on either side. Had to back out into main road. After getting my reservation the location of the trailers has lots of busted concrete and debris that I had to drive over. The alley way was also blocked. Could have busted a tire and that's not good for any one. Have used the U-Haul service all over the US. The system tried to charge me for two days. And the guy fixed that. I had to rush and have the trailer back because I couldn't keep it even 24 hours. The equipment rental was spot on good. But far as the outside. Alot needs to be done. At least where the trailers are parked.Edward G.
Le client n'a pas laissé de commentaire.janice A.
Le client n'a pas laissé de commentaire.Jacob B. | Premières impressions
Le client n'a pas laissé de commentaire.Carla J.
Le client n'a pas laissé de commentaire.robert P.
I have rented trucks and equipment from many locations there were times when I was very dissatisfied with the service. When I met Rachel I made a decision to stay and use that location. Ms Rachel is knowledgeable, patient and very understanding. I would recommend giving her a promotion with all expense paid vacation.Laverne O.
Excelent satisfactionClaribel F.
The vehicle that I rented was the worst I ever had. The air did not work. I drove 70 miles or more in heat. Even with the heater completely off the heat wad on. The van rode terrible clattering the whole way. That vehicle needs to go to the junkyard.Fidila G.
Just ensure the sensors are working for the tiresTeeka L.
Le client n'a pas laissé de commentaire.Kim C.
Customer service was exceptional worked well with the customers. Will use again if I need to. Very convenient. I was quoted one price during my reservation but when I went to pick up the truck the rice was doubled. I would still use this particular U-Hsul in the future.Patricia G. | Premières impressions
The experience and service were great. Thank you.Janice J.
Le client n'a pas laissé de commentaire.CARNITA W.
Le client n'a pas laissé de commentaire.WANDA R.
The customer service at this location was horrible. I was told to get assistance by manager to go get her out of her vehicle. The rental truck that was given to me was in horrible condition, the check engine light came on the truck ac was not working the rearview mirror also was disfuctional and there was hot heat coming from dashboard of the truck. I was told i would get compensated and get another truck and that did not happen i was charged 495 dollars and no additional truck was given to me. I do not refer throw location at all. Worst moving experience.Lawonda T.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.SHERI J.
The personnel was polite and unhooked my trailer for me quickly. Very efficient.Hal K.
Le client n'a pas laissé de commentaire.NICOLE G.
Le client n'a pas laissé de commentaire.Justin J.
You did everything excellent went very smoothTroy W.
Raggedy old trucks get rid of themDemecko M.
I will not be recommending Uhaul to anyone. I called customer service to extend my hours as I would not make my original drop off time. My representative, Marilyn, to me that would be fine. She extended my time to the requested time of 4pm and said I would be charged $80 but would receive that money back once I returned the truck. I agreed to this as she explained to me the process of being charged as if I were driving additional miles but not actually driving those miles and receiving my money back. I returned the truck around 3:30 pm and explained this to the young woman that I checked in with. He said he had never heard of this before and called out the manager. Rachel was nice, but said the same thing. Rachel decided to give me a refund for $70.15, but suggested I call customer service back. I did. I spoke with Jemielah who told me she had never heard of this and that I should've basically kept the truck an additional day as that what I was charged for. I'm livid. After a long day of packing and moving, no consistency in customer service, no one will to honor what I was told, getting the run around I can not and will not recommend this company. I was exhausted and over waiting on the phone to speak with customer service. And disappointed at the lack of help I received when I called back.Trevishia R.
The truck was very dirty and dusty,foods was inside,the manager know the gas was less than half tank and couldn't sign on the paper for Gas level.When I got to my destination despite I took the pictures of a quarter tank gas level, they charged me extra $23 ,this is wrong and no one care. The $23 gas extra charges was wrong and I informed Albany manager b4 I leftRemi I.
Le client n'a pas laissé de commentaire.amy W.
Le client n'a pas laissé de commentaire.Angelita W.
Le client n'a pas laissé de commentaire.jesse B.
Le client n'a pas laissé de commentaire.Kinyotta B.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.Lamar W.
New management who understands accountabilityERICA S.
Being more responsive, having things on truck that's needed to move( dolly was needed) then the truck was dirty in the back part, I had to bleach it before putting my family things in there which was a delay of delivery. The lady at the front desk wasn't customer oriented at all. I was due to get back $29,75 for my return. She had a attitude about everything. So I left her and called the 1-800 number to talk to someone else who I'm great ful for handling what the store of Albany ga could have handled............ New management is needed!!!!Travis C.
The customer service agent was helpful and friendly; the location was understaffed. The interior of the truck was litter-free but dirty. I used a full container of Clorox wipes to clean up the grime. Yuck. COVID-19 and Monkeypox are real! Clean your trucks, UHaul.Elizabeth D.
The employees were not knowledgeable and asked my mother who's handicapped by the way to help him A MAN hitch a trailer. Get to the drop off location and yet another MAN offered no assistance. Please train the staff!Gregory M.
I picked up my U-Haul at 9:15-9:30 AM. I rented it for 8hrs. I put on my reservation that I wanted two utility hand trucks. The clerk never told me that he didn't have them available. I assumed they were already on the truck. It was a total inconvenience to have to travel to another side of town to rent one. I returned my U-Haul back at 4:10PM on the same day. When I returned the U-Haul the cashier told me to write my name on a piece of paper and he stapled it to the keys. He said that the guy who rents the U-Hauls was gone and that he would leave him the keys and let him know that it was returned in good shape and on time. Monday I got an alert on my phone showing the invoice. It showed that I was charged for an extra day as well as an extra insurance fee. When I looked at my original receipt from the previous day- I noticed that he charged me for the insurance even though I told him I did not want it- I did not opt for it when I placed the reservation online. I went to dispute the transactions on Monday when I got the alert- but every time I called or stopped by.. 3 timesâ€¦ he wasn't there! I would like a refund for the extra charges for both of the safe move insurances and for the extra day! This was such an inconvenience ! I will never do reservations at this place again!Erica N.
The lady at the counter was absolutely RUDE. We walked in and someone was standing at the counter and immediately walked away and said let me get someone for you. Stood there for 20 minutes then heard someone screaming at each other behind an employee only doorTara H.
Le client n'a pas laissé de commentaire.Sandra A.
The lady attendant was rude and had an abrasive attitude / personality. An utterly ridiculous and completely distasteful experience.MICHAEL W.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Jessie J.
Great service and friendly, knowledgeable and helpful people.richard D.
Le client n'a pas laissé de commentaire.Erica W.
Le client n'a pas laissé de commentaire.sheila J.
They wasn't all that friendly, had us waiting for along period of time until someone actually noticed that we wasn't waited on, was on the phone & didn't say give us a min or nothing, didn't have the right vehicle number that was assigned to us available.Eddie James B.
I was overcharged when I brought the uhaul truck back. I was told that I went over the mileage in which I did not get a chance to see for myself. Then when I moved into the storage unit to store my belongings because the house I was moving into wasn't ready, I was overcharged again. I was quoted $80 per month for the storage unit but I was charged $97.00. it's very very exhausting to keep calling about my money.Erika N. | Expérience générale
Le client n'a pas laissé de commentaire.John E.
They took over a week to check in my return equipment and I had to get on the phone to fix it. This location does not pick up their phones! Do not recommend.Taylor H.
Le client n'a pas laissé de commentaire.Jasmine B. | Premières impressions
Everything and everyone was excellent. Very friendlyRosalyn S.
I requested a van. I recieved a call saying i got an free upgrade. I got a bigger truck that cost me more especially in gas.Monte K.
Le client n'a pas laissé de commentaire.Constance M.
Le client n'a pas laissé de commentaire.Lee R.
Customer Service, was extremely the best, I've experienced in awhile, it was like, we are glad you're doing business with U-Haul, plus to top everything off each representative, was so helpful!Sharon S.
Le client n'a pas laissé de commentaire.Valensia T.
Le client n'a pas laissé de commentaire.Darrell D.
Le client n'a pas laissé de commentaire.Remus W.
Le client n'a pas laissé de commentaire.Calvin P.
Le client n'a pas laissé de commentaire.Jashean W.
Le client n'a pas laissé de commentaire.DENNIS V.
Didn't have any issues until the return process but it was correctedADARYLL G.
Le client n'a pas laissé de commentaire.Bryan K.
Le client n'a pas laissé de commentaire.Linda B.
Le client n'a pas laissé de commentaire.Steve C.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.Allen H.
Thank you for excellent service!Henry S.
Le client n'a pas laissé de commentaire.Rickkea H. | Expérience générale
Le client n'a pas laissé de commentaire.Detraveonna H. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
Le client n'a pas laissé de commentaire.Kenyatta C. | Premières impressions
There where roaches 🪳 and a big dead rat 🐀inside the storage unit hallway area the day I checked in and I came back a day later and the rat 🐀 was still there dead on the floor.Tiffany W. | Premières impressions
Le client n'a pas laissé de commentaire.Thejuana M. | Expérience générale
THERE WAS A TYME WHEN THE UHAUL ON OGLETHORPE WAS LEFT TOTALLY UN ATTENDANT WITH NO ONE THERE FOR MORE THAN 30MINUTES I THINK THAT WAZ EXTREMELY OUTRAGEOUS!! ANYONE COULD HAVE TOOK WHAT THEY WANTED? THAT WAS AUGUST OF 2021.odessa h. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald C. | Expérience générale
Rachel and the team were very helpful and resourceful with helping me find storage and the return process was seamless.Ronald C. | Premières impressions
The management and staff was outstanding and helpfulRuben W. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie J. | Expérience générale
Le client n'a pas laissé de commentaire.Erica J. | Premières impressions
Le client n'a pas laissé de commentaire.pamela b. | Premières impressions
The General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I've ever had. Had to pay for extra miles due to a lock being on the storage.DEAUNDRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Tanesha W. | Expérience générale
I didn’t have to worry about my items they were very safe.PORSHIA M. | Expérience générale
Le client n'a pas laissé de commentaire.RODRICK W. | Expérience générale
Le client n'a pas laissé de commentaire.Arabia W. | Expérience générale
Le client n'a pas laissé de commentaire.erica s. | Expérience générale
Le client n'a pas laissé de commentaire.Brice S. | Premières impressions
It been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,GaRITA W. | Expérience générale
Le client n'a pas laissé de commentaire.Floree M. | Premières impressions
Le client n'a pas laissé de commentaire.Januce J. | Expérience générale
Le client n'a pas laissé de commentaire.Januce J. | Premières impressions
Le client n'a pas laissé de commentaire.Geraldine C. | Expérience générale
Le client n'a pas laissé de commentaire.John R. | Expérience générale
The staff, particularly Rachael, were extremely helpful. The customer service was great.Dave L. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley H. | Premières impressions
Le client n'a pas laissé de commentaire.SEDRICK R. | Premières impressions
The staff was very helpful and courteousCHARLES O. | Expérience générale
The manager and staff were very helpful and made my move easier.Angela H. | Premières impressions
I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.Kathy P. | Expérience générale
Le client n'a pas laissé de commentaire.Dave L. | Premières impressions
Le client n'a pas laissé de commentaire.Twanna R. | Premières impressions
Le client n'a pas laissé de commentaire.Paul P. | Expérience générale
Le client n'a pas laissé de commentaire.jane e. | Expérience générale
I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.laforest j. | Expérience générale
Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.Robert S. | Premières impressions
I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!Bennie R. | Premières impressions
Great Staff.LISE A. | Premières impressions
The employee stayed open long to help us out.jane e. | Premières impressions
Le client n'a pas laissé de commentaire.pat f. | Expérience générale
Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!Ericka P. | Expérience générale
They went above and beyond to see to I was helped. Great bunch of people proud to have met them.Hobert V. | Expérience générale
Le client n'a pas laissé de commentaire.Angie P. | Expérience générale
Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.Consuela M. | Expérience générale
very helpful, above and beyondJohn R. | Premières impressions
All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.tram W. | Premières impressions
Had to call several times to ask them to close the account. Never answers the phoneMonicia W. | Expérience générale
Staff was very professional friendly and helpful.Carol L. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany G. | Expérience générale
All staff members at this location were friendly and helpful.Caroiya W. | Expérience générale
Le client n'a pas laissé de commentaire.Andy A. | Expérience générale
Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.BREANDA B. | Premières impressions
Everyone at this location was very kind and professional.Carol L. | Premières impressions
Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.Vanessa J. | Premières impressions
This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.sherri w. | Premières impressions
Rats destroyed my furnitureStacey D. | Expérience générale
I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last monthLaniyah W. | Expérience générale
Audie was professional and friendly and always helpful!joe w. | Expérience générale
The store is well stocked with needed supplies and clean.Bill C. | Premières impressions
Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟Raul P. | Expérience générale
I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.Rickkea H. | Premières impressions
Excellent service à la clientèle.Fatima P. | Premières impressions
S.O.Prince M. | Expérience générale
Very easy, costumer service is excellentMoonika T. | Premières impressions
I will refer UHaul representatives to anyone. The service was excellent.Barbara B. | Premières impressions
great convient and friendlyQuinn T. | Expérience générale
Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.Cassidy B. | Expérience générale
Very polite staffPeter S. | Expérience générale
Great serviceQuinn T. | Premières impressions
Very polite staff.Peter S. | Premières impressions
The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.Sharon H. | Expérience générale
Professional and courteous staff. Excellent customer service.Andre W. | Premières impressions
Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.BREANDA B. | Expérience générale
They was very nice and helpfulMary S. | Premières impressions
All Goodtonya s. | Premières impressions
I was pleased with my service and storageirving w. | Expérience générale
I have never rented a storage unit at this facility. Stop sending me emails.Dennis S. | Expérience générale
The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.Fancher T. | Expérience générale
Never used storage facility. Reserved but ultimately did not need.Dennis S. | Premières impressions
Awesome Service!MAURICE L. G. | Expérience générale
I was very pleased with the storage Facility. The plan was great also.Ollie W. | Expérience générale
The fellas there are super nice and helpfulJustin P. | Premières impressions
Excellent service à la clientèle. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!Mariah C. | Premières impressions
There were a lot of roaches. But other than that, it was great!Denise M. | Expérience générale
Customer Representative was very helpful and knowledgeable. l was impressed!Saul F. | Réservation
There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.KEAUNDRA W. | Réservation
Very pleasant personnel. Facility was very clean. Would recommend.larry B. | Expérience générale
Very helpful excellent servicesThelma W. | Réservation
This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.Heather S. | Expérience générale
U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.TIFFANY T. | Expérience générale
Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.dorathy h. | Expérience générale
I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks agatrevisha b. | Expérience générale
Very Clean & Great Customer Service .Aysia R. | Expérience générale
Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!ron w. | Expérience générale
It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.Sakita F. | Réservation
I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!ELIZABETH W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!