Évaluations des clients U-Haul of Albany

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Albany

Cote générale :

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Jill H.
Évaluation :

Le client n'a pas laissé de commentaire.

RAMONA H.
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The employee waiting on customers kept complaining about how tired he was because he worked 2 jobs. I reserved a small trailer on line but when I got there I wanted to look at them to make sure it would be big enough. We arrived at 4:45. We waited for our turn with 2 ahead of us. We got to our turn and requested to look at the trailers. We decided to upgrade so one employee tried to help but couldn't . We were told the file was corrupt and they had to start over. 3 customers that came in behind us were done before we were. The other employee said he would redo our order and kept helping the other customers. He apologized by saying it was the computers fault. But he was steady doing other things. After an hour we finally got a trailer. Please train your employees on customer service and how to use your computer system.

Carol L. | Expérience générale |
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Staff was very professional friendly and helpful.

Brandi M.
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Have correct requested equipment

Michael B.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Need more than one employee to assist with the number of customers.

William T.
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Le client n'a pas laissé de commentaire.

Frederick S.
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Le client n'a pas laissé de commentaire.

Ronald S.
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Le client n'a pas laissé de commentaire.

john m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dennis H.
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Le client n'a pas laissé de commentaire.

Quanisha J.
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Le client n'a pas laissé de commentaire.

WYKYLA W.
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Better customer service!

mary C.
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Customer service was very efficient and helpful

Ashton B.
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Le client n'a pas laissé de commentaire.

TYEESIAH L.
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No comments

Dionysus S.
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Clean equipment

Gerald D.
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Le client n'a pas laissé de commentaire.

Ethan G.
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The only problem we had was getting further behind in the move because my son had to come get the card for payment even though I'd already given the lady the number and expiration date. I was told all my son would need was his license so that was an aggravation but other than that it was a very good experience.

Lynderia R.
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Improve the information that is given to customers. I was told that I didn't owe any additional monies for my rental & now I find that I do. I reserved a rental another time priortothis one and after reaching a closed store and doing numerous searches in other locations to rent a truck, was told since my reservation wasn't honored I would receive $50 in the mail for my time and aggravation of having to endure all this and ended up going back to the same store once they opened five hours later for a truck rental and I still haven't received it. Is this a false guarantee or what?

Tawanna J.
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Le client n'a pas laissé de commentaire.

Frederick S.
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Ann Calloway is the best. Great customer service 👏.

Brittany G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Leon W.
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Le client n'a pas laissé de commentaire.

Antoinette P.
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Le client n'a pas laissé de commentaire.

Caroiya W. | Expérience générale |
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All staff members at this location were friendly and helpful.

Quantavius C.
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Le client n'a pas laissé de commentaire.

AXLANDER M.
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Le client n'a pas laissé de commentaire.

Tiffony C.
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Great experience!

J E.
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N/A

Andrew H.
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Le client n'a pas laissé de commentaire.

LINFRED D.
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Le client n'a pas laissé de commentaire.

STEPHEN V.
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Le client n'a pas laissé de commentaire.

MARCY C.
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Le client n'a pas laissé de commentaire.

Charlie B.
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Le client n'a pas laissé de commentaire.

Virginia L.
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It is located in a drug infested/homeless area. A person could be mugged/robbed/killed while trying to complete return information at the U Haul site in the U Haul vehicle or in one's car at this location. I returned the U Haul truck with a halft a tank of gas, but I was not compensated for the one-fourth of a tankl overage. HOwever, if I did not return the U Haul truck with at least on-fourth of a tank of gas, I would be charged for it. On December 28, 2020, I had asked the gentleman working that day why I do not receive reimbursement for the extra amount of gas in the U Haul truck. He just said I do not receive money for any gas over the one-fourth required amount. Virginia Lewis

Pearce L.
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All good

Thomas S.
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Le client n'a pas laissé de commentaire.

Takira W.
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Le client n'a pas laissé de commentaire.

GWEN D.
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The truck wouldn't start after we packed up, called for assistance but never received any. Someone jumped us off

Karen C.
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Nothing. Excellent service in Albany and in Kennesaw.

Keshundra J.
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I am a older lady and I was unaware that if I do use my phone to do the self service check I will be charged a extra day. I returned the uhaul and the key around 530 pm that same day but was chart for an extra day. I only use the uhaul one day.

Marvin E.
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Le client n'a pas laissé de commentaire.

Frederick S.
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Need more workers like the ones that is there

GWENDOLYN D.
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The van was not clean and tge service light was on for a needed oil change. Otherwise I always use this location because the agents are courteous and friendly.

WILLIAM T.
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Quick and easy experience

TREDARRIAN C.
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Offer discounts lol

Anika R.
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Le client n'a pas laissé de commentaire.

WYKYLA W.
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Le client n'a pas laissé de commentaire.

JANICE A.
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Le client n'a pas laissé de commentaire.

George B.
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Get more pickup trucks

KEVIN F.
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Very helpful

Andy A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Larry B.
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Outstanding job keep up the good work

BREANDA B. | Premières impressions |
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Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

Carol L. | Premières impressions |
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Everyone at this location was very kind and professional.

ASHLEY R.
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Le client n'a pas laissé de commentaire.

Felicia A.
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Le client n'a pas laissé de commentaire.

BRENDA H.
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Saw no immediate need for improvement. Excellent Customer!

Derek E.
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The inside of the truck was very sticky and burnt oil bad

Michae G.
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Le client n'a pas laissé de commentaire.

TERRENCE S.
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Le client n'a pas laissé de commentaire.

Mike B.
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Le client n'a pas laissé de commentaire.

Vanessa J. | Premières impressions |
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Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Theresa B.
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Le client n'a pas laissé de commentaire.

Paul S.
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Le client n'a pas laissé de commentaire.

Henry W.
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Le client n'a pas laissé de commentaire.

Johnnie C.
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Le client n'a pas laissé de commentaire.

ROSITA O.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Great service. The service was polite and professional. Very clean location.

Sherri T.
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Le client n'a pas laissé de commentaire.

Michael O.
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Le client n'a pas laissé de commentaire.

Carzell H.
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Le client n'a pas laissé de commentaire.

ALVIN H.
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Le client n'a pas laissé de commentaire.

Lisa C.
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From checking in to checking out, everything about my experience at U-Haul in Albany, GA was top notch. I never had to wait, the truck was very clean and in great condition. The staff was always friendly and helpful. I will definitely used U-Haul in Albany, GA again, and will recommend to friends. Thank you, staff at U-Haul Albany for going "above and beyond," for your friendliness, for your quick service and for keeping your vehicles well maintained and VERY CLEAN!!

Bennie H.
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The computer issues U-Haul had caused some issues but overall, things were ok. U-Haul needs to set up dumpsters at their locations. Charge customers $20 to use them and I am sure they would be money makers

VICKI P.
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Le client n'a pas laissé de commentaire.

Stephen P.
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I don't know if the 'crank jack' for connecting and disconnecting task would create more risk of damage to towing vehicles, but it would make it easier for people to perform this task.

Marie B.
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Le client n'a pas laissé de commentaire.

marilynn W.
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Le client n'a pas laissé de commentaire.

Patricia S.
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Le client n'a pas laissé de commentaire.

sherri w. | Premières impressions |
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This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri W.
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Returning the truck was quick and easy also

eben R.
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Better friendly customer service but other wise ok.

Tia W.
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Le client n'a pas laissé de commentaire.

Paul S.
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Le client n'a pas laissé de commentaire.

GERALDINE W.
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Please provide equipment that is accurate. There was a problem with my return mileage use. I would like to request an inquiry. I was charged for 31 miles. Please check my rental history. The mileage has never been over 18 miles. This was a church rental event. I have all my final receipts. Please advise. I am disappointed in U-Haul Albany, GA.

Shakahn V.
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Le client n'a pas laissé de commentaire.

VEVERLY P.
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The customer service rep Courtney was awesome

John F.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Keep up the good work.

Clarrissa M.
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I have no idea who Clarissa is or why she's using my contact info for her account, but she did this TWICE and I reported this TWICE and I am SUPER annoyed. I don't even live in Georgia but I shouldn't expect anything less out of UHAUL.

KIMBERLY R.
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Le client n'a pas laissé de commentaire.

Glendora J.
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Le client n'a pas laissé de commentaire.

Daniel B.
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This was the worst experience I've ever had in a move. It was the first time I've used the U-Boxes and I would tell anyone who asks, not to go this route. The onset of the process was great. I enjoyed loading and delivering my boxes to the U-Haul center in Albany, GA. Then it went down hill from the time I began the process of having them moved to their final location. The U-Haul store in N. Charleston did not communicate with me very well. They left a voicemail and I tried four times to reach them via phone with no success over an eight-day period. Each time I called, I waited 20-25 mins before speaking to someone at a call center who had no idea why they N. Charleston store called me. Despite making the delivery arraignments with the call center, I thought I would stop at the store to see if everything was good to go on their end. When I got the store, nothing in their notes matched what I'd established with the call center. Once we got that straight, I thought we'd be good. However, when I arrived to pick up my U-boxes, no one at the store knew I was coming nor did they have them ready for transport. I was talked into having them delivered but still experience a lack of communication at the onset. As we began to unload the U-boxes, several items were damaged. At the end of unloading, I was dumbfounded by the damage. In the last 20 years, I've moved 11 times and never experienced a similar amount of damage. I will never use this process again.

Chiquita W.
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Better customer service! Need to hire new people

Bennie W.
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Customer service was very good.

JOSHUA E.
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Le client n'a pas laissé de commentaire.

Lindsay A.
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Le client n'a pas laissé de commentaire.

JOHNNIE H.
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Le client n'a pas laissé de commentaire.

Wayne C.
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Le client n'a pas laissé de commentaire.

VAL B.
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Mr. Audie Trice was Awesome......Thank You Sir for Your assistance... V.Howell

JAMES M.
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Le client n'a pas laissé de commentaire.

Melissa Y.
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I visited this location twice. Both times they were very busy and only had one lady working...While she did her very best to assist each customer, she definitely needed some help. And as a result of the long wait, I was advised that I still had to return the trailer at the time of my reservation, in which it was an hour later when I left with the trailer.

Jerry T.
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Have two people there during mornings. The rep that helped me was great but she was doing ten things at once it looked overwhelming. I waited patiently as she was going back and forth and politely told her to take her time I have no issue waiting. Her name was Ann I do not remember her last name but she was a great person. She is why I gave 5 star rating.

Marlerie B.
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Le client n'a pas laissé de commentaire.

VONDERMERE U.
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Make sure the u hauls are able to crank and drive cause the u hauls need to be keep well maintained under the hood as well.

DELAWANE R.
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Le client n'a pas laissé de commentaire.

Michele A.
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Le client n'a pas laissé de commentaire.

Stacey D. | Expérience générale |
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Rats destroyed my furniture

Laniyah W. | Expérience générale |
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I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

joe w. | Expérience générale |
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Audie was professional and friendly and always helpful!

Bill C. | Premières impressions |
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The store is well stocked with needed supplies and clean.

Raul P. | Expérience générale |
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Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Rickkea H. | Premières impressions |
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I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Fatima P. | Premières impressions |
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Great customer service.

Prince M. | Expérience générale |
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N/A

Moonika T. | Premières impressions |
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Very easy, costumer service is excellent

Barbara B. | Premières impressions |
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I will refer UHaul representatives to anyone. The service was excellent.

Quinn T. | Expérience générale |
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great convient and friendly

Cassidy B. | Expérience générale |
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Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Peter S. | Expérience générale |
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Very polite staff

Quinn T. | Premières impressions |
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Great service

Peter S. | Premières impressions |
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Very polite staff.

Sharon H. | Expérience générale |
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The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Andre W. | Premières impressions |
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Professional and courteous staff. Excellent customer service.

BREANDA B. | Expérience générale |
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Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

Mary S. | Premières impressions |
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They was very nice and helpful

tonya s. | Premières impressions |
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All Good

irving w. | Expérience générale |
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I was pleased with my service and storage

Dennis S. | Expérience générale |
Évaluation :

I have never rented a storage unit at this facility. Stop sending me emails.

Fancher T. | Expérience générale |
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The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Dennis S. | Premières impressions |
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Never used storage facility. Reserved but ultimately did not need.

MAURICE L. G. | Expérience générale |
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Awesome Service!

Ollie W. | Expérience générale |
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I was very pleased with the storage Facility. The plan was great also.

Justin P. | Premières impressions |
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The fellas there are super nice and helpful

Mariah C. | Premières impressions |
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Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Denise M. | Expérience générale |
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There were a lot of roaches. But other than that, it was great!

Saul F. | Réservation |
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Customer Representative was very helpful and knowledgeable. l was impressed!

KEAUNDRA W. | Réservation |
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There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

larry B. | Expérience générale |
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Very pleasant personnel. Facility was very clean. Would recommend.

Thelma W. | Réservation |
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Very helpful excellent services

Heather S. | Expérience générale |
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This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

TIFFANY T. | Expérience générale |
Évaluation :

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

dorathy h. | Expérience générale |
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Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

trevisha b. | Expérience générale |
Évaluation :

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

Aysia R. | Expérience générale |
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Very Clean & Great Customer Service .

ron w. | Expérience générale |
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Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

Sakita F. | Réservation |
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It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

ELIZABETH W. | Expérience générale |
Évaluation :

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!

Non reviews have been submitted for this location.

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