Le client n'a pas laissé de commentaire.LORA G.
Customer Reviews for U-Haul of Brighton
Pour nous contacter
Brighton, MA 02135
(Limited on street parking only)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DUANE B.
Overall horrible experience. Late pickup, inconsistent service, too many discrepancies in billing. Wont use UHaul againDerrick D.
Le client n'a pas laissé de commentaire.Kathryn B.
We had an appointment in the morning and did the online pre check-in, but ended up waiting 45 minutes in line to get our keys. When we got out to our truck, they had placed it against the fence behind another uhaul in the same spot boxed in from all angles, requiring another 10 minutes to get an employee to move the truck obstructing our spot. Best part was I had to go into the store to tell them they had parked a truck in this spot, then had to walk all the way back out to get the number of the truck blocking ours for them to get the keys for it... as in they had no idea what other truck THEY had parked in the spot with our reserved truck. When we finally were able to get in the truck and get it moving - it was in not great condition but wasn't falling apart either - the parking break release was broken but still semi functional. Truck didn't have garbage in it but was just dusty in the cab. Upon return I was finishing the online return check list and locked the cab doors when an employee told me to leave the keys in the cab, rather than the truck like the app directions said... not one to argue, I repeated his instructions back to him to make sure that's what he wanted, did so and left. I get a call about 45 minutes later as I'm unpacking things from the move and that same employee instructs me to call AAA or a lock smith because, as he told me to do and confirmed twice, I locked the keys in the truck and it would be 100 $fee if I didn't call a secondary company to unlock the truck because HIS UHAUL LOCATION didn't have a spare key for this truck AT THE LOCATION I PICKED IT UP FROM AND DROPPED IT OFF AT. I told him I'd call him back and checked my rents agreement and, sure enough, I had purchased Safetrip (covering lockouts and lost keys) AND Safemove plus which covers all damage to the vehicle, so I had my partner call him back as I was busy unpacking after a long day moving and let the uhaul associate know we would not be calling a AAA for them because this is not our problem per the rental agreement... we technically didn't even have to give the keys back because we were covered for lost keys - so a lockout, which also covered, at their own location was a best case scenario for them. Also, they could have smashed a window to get in and I'd still be covered so it was just insanely rude to bother us with that after it's literally the instruction he gave me while I was dropping it off, and not our problem per the extra fees paid for Safetrip and Safemove Plus - plus the associate was incredibly rude about HOW he spoke to my partner and I... not just that he shouldn't have called us at all. Overall, just glad the truck ran and we made our round trip safely. But from pickup to even AFTER dropout this location was an unparalleled pain. 1 star because I can't leave zero. Id be happy to stand by the 1 star itself if y'all remove the 10 $charge for the dolly y'all never put in our truck as per our reservation.Michael N.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Le client n'a pas laissé de commentaire.JEFFREY J.
Le client n'a pas laissé de commentaire.Anne O.
Le client n'a pas laissé de commentaire.MICHAEL O.
I'm impressed with how quick and easy it was. Friendly service and easy!JOSEPH S.
Le client n'a pas laissé de commentaire.NANCY S.
The employees were really nice.ALEJANDRO B.
This was unfortunately a very frustrating experience. Per my reservation, I was supposed to pick up my truck at U-Haul's Neighborhood Dealer in Allston, but I was informed upon arrival that my truck was instead at U-Haul's Brighton facility, and that I would have to get it there. This not only cost me valuable time and convenience on my move-out day, but also required me to drive farther than I had anticipated, which ran my bill up. Furthermore, when I arrived in Brighton, the truck's engine was faulty, and I had to troubleshoot it several times over the course of the day, which took additional time. Saturday was a difficult day for a move due to the high temperatures in Boston, and U-Haul did not make it any easier. Just an incredibly underwhelming experience that's rendered me very unsure about whether to use the service in the future.Michael R.
Cup holders had sticky spilled substance, maybe coffee. The cab also had a lot of dog hair in it. This should have been cleaned before renting to me.Michael H.
Change manager who works there he is so rude with customerPRATIKKUMAR C.
Le client n'a pas laissé de commentaire.Diana A.
I like how the representatives handle the costumer quick and easy. I will recommend to friends or family members to book at particular spots.SEAN R.
Le client n'a pas laissé de commentaire.KENNETH A.
Le client n'a pas laissé de commentaire.Henry S.
Nowhere to park and overcharge for the gas about 5 times moreJIAN S.
Le client n'a pas laissé de commentaire.Mia P.
Was unable to park and return uhaul, forced to find overnight parking in Boston and return in the morningDerek G.
Le client n'a pas laissé de commentaire.RAYMOND R.
Any chance of fixing the bike rack for those customers biking over to pick up their rental? Otherwise good experiences here so far.Casey G.
Le client n'a pas laissé de commentaire.Tina O.
Le client n'a pas laissé de commentaire.jennifer B.
Le client n'a pas laissé de commentaire.Peter G.
Le client n'a pas laissé de commentaire.Jacob A.
The tires on the auto trailer were low when I got the equipment, and they did not hold pressure very well.HYUNG L.
Le client n'a pas laissé de commentaire.melissa N.
Le client n'a pas laissé de commentaire.Kikuyu D.
Le client n'a pas laissé de commentaire.STEVEN K.
hire more repsJOSE O.
Clean bed of vanMarcy S.
Vacuum cab seats between customers (I think the person who had the van before me was transporting sawdust and woodchips by the looks of it). Also more transparent pricing-- I was quoted 40 $online when I reserved the van, but got charged 70 $because of a state/city rental fee that hadn't originally been disclosed. A minor fee isn't a big deal, but when it almost doubles the total cost it's pretty aggravating.Jeanna R.
Excellent service à la clientèleKirill L.
Le client n'a pas laissé de commentaire.Herson M.
Le client n'a pas laissé de commentaire.PATRICE D.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Raul O.
Isiah was excellent to work with.W SCOTT M.
The individual helping me was great. There was a long line, he was solo, other customers were upset when their equipment wasn't ready and took it out on the employee but he stayed calm and was kind the whole time,Jonathan S.
Last minute change to a different location was horrible. I purposely chose the Boylston location, and they said there wasn't enough vans. I had to change all my moving plans. There was only 1 person working. He was amazing, but so overwhelmed. The van had a used mask on the dashboard. He was so busy he forgot I also included 2 dollys. Awful experience, will not be using U Haul again.Caitlin D.
Pickup truck was missing a rear view mirror. You should check the vehicles more carefully. Still, I love U-Haul overall, including all of the many sites that I have visited. You offer a quality product at a convenient price and most of your employees are friendly and helpful. Merci.STEPHEN H.
Le client n'a pas laissé de commentaire.Paul L.
This is the WORST location that I have been to. the manager behaves like a thug, not only with our attention but also with other customers when we were there. He doesn't have the skills (being nice). He looks like he always has the reason, and doesn't listen. it wasn't only with us, we saw him also arguing with elderly people long time very rude, in the end, they showed a picture to show that they were right and guess what, they were right!!!! AVOID this trash location. At the end we understood, he behaves in life like that, after taking his fast and furious' car and leaving the location as fast as he could....CRISTIAN L.
Le client n'a pas laissé de commentaire.Eduin A.
Le client n'a pas laissé de commentaire.Erik P.
You are the best i love the way everyone are thanks.JUANA G.
Le client n'a pas laissé de commentaire.DEBORAH R.
Le client n'a pas laissé de commentaire.SHAKEEL H.
Would love to have more equipment for moving other than just dollies. Thank you for fixing the charge for an item that we did not receive.BO W.
I rented small truck for 19,99 I put 18 miles Ã—1,09 $ =20 $ I asked for insurance was. 16 $ Total supposed to be about. 56. $ So i get charged 110 $ I call that bad serviceHOUARI H.
Le client n'a pas laissé de commentaire.SIDNEY M.
Excellent experience all around -- check-in, check-out, vehicle, and billing. Merci.Paul W.
Le client n'a pas laissé de commentaire.John D.
The checkout process was a little confusing. When I went to pay with my credit card, there was something in the screen that said 100 $minimum but my bill didn't come to 100 $so I had to ask whyHillary B.
If there was a way to check how much gas I started with, it would be great; the fuel meter is not very precise. Maybe I should have taken a picture of it at the beginning now that I think about it.CHI KEN C.
Excellent Experience!JUAN A.
10' box van needs cruise control. It's 2021, come on.THOMAS K.
Le client n'a pas laissé de commentaire.LENA Y.
I set up a truck reservation, but when I got the call to confirm, they said no truck was available and I had to return the truck to the pickup location. This meant I had to drive the truck an extra 2 hours to return it, and then had to have someone drive 2 hours to pick me up, and then we drove another 2 hours back to our new residence. Clearly there was no truck reserved and that wasted 4 hours of my time, and 4 hours of my co-driver's time. If this review were for the U-Haul experience and not for the store location, I would give it 1 star. The staff at this location were great.THOMAS B.
Back camera.Armen M.
I really enjoyed my experience here. I found the associates friendly and helpful, and was in and out of there is just a few minutes.STEPHEN L.
Le client n'a pas laissé de commentaire.RAFFI C.
Agent was exceptional. He deserves a bonus.Kevin P.
The staff is knowledgeable and friendly. Location is great. Not on a busy street. Have always been able to find parking.JULIA S.
Overall it was very good service. The only nit-picky things I can come up with is that it would be great to be advised by the staff that a text would be coming to approve the vehicle condition and that the webpage wouldn't let me upload it picture of a scuff I wanted to document. It kept asking to scan and when I tried to it would reset. Otherwise all was just fine.Lawrence F.
Le client n'a pas laissé de commentaire.Patrick D.
Never UHAUL again. The hidden surprise charges were a total gotcha. I had to hold back my spouse from screaming at the person behind the counter. Ryder the next time.CONOR R.
Le client n'a pas laissé de commentaire.BARBARA G.
Le client n'a pas laissé de commentaire.FREDERICK C.
The staff at this location could not have been nicer. We had an unexpected delay at the beginning and the staff worked with us to accommodate our needs. From the manager to the two excellent staff people on duty Sunday evening 5/9 we were just amazed by how kind and helpful everyone was to us. Thank you so much Brighton U-Haul for your fantastic customer service and care. You are appreciated!!Courtney O.
Le client n'a pas laissé de commentaire.Gerard M.
Only one person was working and unfortunately I can't say that she is interested in assisting me with the regular process. I already checked in online and I was asked the same information again. Then I was given the keys and told "vehicle is on the right side". When I got out, I saw several vehicles. I tried to find them from their plate number since I thought it was the plate number on the key chain, could not locate the vehicle. I went back and rep told seemed upset that I could not locate it and told me it is the code on the vehicle (how would I know this?). The vehicle had already damage on it and mileage was incorrect. I immediately responded to the text from U-haul to check the vehicle and its mileage. I had to take pictures of the damage of the vehicle and incorrect mileage and forward to u-haul to dispute. It took me time and it is the moving day for me, which time was precious. After I brought back the truck, she told me just to leave the keys and I am all set. Later that day I received a final bill from u-haul stating the incorrect mileage and was charged 21 dollars more, just because they have entered incorrect mileage for the truck. I had to call u-haul twice, first time waited 50 minutes and could not reach anyone, second time 35 minutes and had to email as well and it was not my fault. Not a single member of u-haul apologized for me. Very disappointed with all this, you can and should do better.DENIZ E.
Le client n'a pas laissé de commentaire.Evan M.
This place is actually horrible. They charged me for a surge charge when there was 15 vans outside waiting to be driven, and loads of keys on the door. Oh yeah, and I forgot to mention I rented a truck and they said it would be there, but when I got there they told me to come back at 1:30 PM. You should be paying me for wasting my time not double surge charging people while your staff facetimes friends at the front desk. Please get shut down immediately.CHRISTOPHER K.
Great customer service at this locationKIRILL L.
Le client n'a pas laissé de commentaire.Laily D.
Le client n'a pas laissé de commentaire.Hans S.
You need to give advance notice if the equipment ordered is unavailable. I ordered a dolly and furniture pads with my 10' truck and they had none available and gave me no advance notice. In fact the attendant didn't even mention it until I discovered my truck was empty as I was pulling out of the lot. I had to make due without either because I had no time to make other arrangements.Robert L.
Le client n'a pas laissé de commentaire.Alec K.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.Halli G.
I reserved a truck in hyper park and these idiots didn't have my truck at all so I planed a 10am move and couldn't move wtf now I had to go to Brookline to get a truck and I was over charged I am call head quarters I am very dissatisfiedTANYA S.
Great hard working friendly staffKirill L.
Le client n'a pas laissé de commentaire.Roxane S.
They read the mileage from the wrong truck and charged me for 80 miles instead of 10.Lilia M.
Employees can wear their masks over their noses. The trucks can be left with full tanks so I am not paying for other people's gas when I truly leave it full. My truck reservation at 37 river street in Waltham was totally screwed up so I had to head to this location 40 minutes into my reservation time.Ava B.
We were over charged for gas, we used vehicle for 16 miles and were charged for four gallons of gas.Christopher L.
Le client n'a pas laissé de commentaire.Benjamin J.
I got charge for extra day but I am on timeTeeradech V.
Moving blankets should be rentable for 1 way travelERIK R.
Le client n'a pas laissé de commentaire.Phil D.
The staff looked over worked, spread thin and disengaged. The truck had the side mirror hung on with duct tape, the oil change indicator was on, the low pressure indicator light was on. The gas tank was not topped off and was indicated on the app to be filled. The pictures shown on the app where different than the condition of the truck, so I had to spend time retaking all of them. The mileage on the truck was incorrect as well. The truck did it's job, and the staff did not slow me up.JOHN S.
The van was new and in great condition. The customer service could have been better though.RACHEL B.
Le client n'a pas laissé de commentaire.peter M.
Le client n'a pas laissé de commentaire.David B.
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