Customer Reviews for U-Haul of Brighton

9847 évaluations

240 N Beacon St   Brighton, MA 02135
(Limited on street parking only)

(617) 782-0355

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 782-0355

240 N Beacon St
Brighton, MA 02135
(Limited on street parking only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Much too crowded, even though we had an appointment.

Joan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremiah R. 
Évaluation :
5

EXCELENTE ATENCION AL CLIENTE.......

MILAGROS J. 
Évaluation :
1

My billing is incorrect I have sent an email to sort out. I was charged full day vs I had the van for 1,5 hour.

George G. 
Évaluation :
1

You guys charged me an extra 75 $on top of the initial 114 $I am broke now. Shame on you.

Brian A. 
Évaluation :
1

The people who work there are some of the most incompetent lazy workers I've ever seen. It was so bad working with them I could only laugh and be totally speechless. It was really remarkable.

Connie L. 
Évaluation :
1

I drove the truck 12 miles and you charged 19$ for mileage + 28$ fuel charge ( 5 gallons x 5,6$) + 30$ rate with other charges it came to 105$.

Naila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mosa R. 
Évaluation :
4

Clean the cars behind other people use them.

MIHAI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulysses Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
1

You charged me 111 $on top of the amount as a mistake, and I haven't been reimbursed yet. So far you stole me 111 $witch makes a total of 350 $for only 6 hours rental!!!! Never rent again at Uhaul, and I'll recommend people to run away from this place. Such a poor customer service! Still waiting for my reimbursement.

Mikhael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAOJUN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W C. 
Évaluation :
5

Sell more ratchet strap choices. Widths, lengths

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUDMIRA G. 
Évaluation :
3

I added a rental of a dozen moving blankets for 10 $. I asked the cashier to double check they would be included and they assured me they were. They were not. When we returned the truck we requested an adjustment for the blankets and were assured it would be refunded. It was not. I understand they are busy but it is only one addition to our order and was overlooked twice.

ERIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lesley M. 
Évaluation :
3

Please include a windshield fixture for a mobile navigation device

RAHUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER N. 
Évaluation :
5

Terrific customer service. We had a great experience. We appreciate your assistance in making our move successful and stress free.

RITA D. 
Évaluation :
5

This was a last minute reservation. From the phone contact to the pick up and return it was one of the absolutely best experiences I've had with any service.

PAUL B. 
Évaluation :
4

I enjoyed the experience which was nice overall :) As you asked here is 2 point that could be improved : 1) Safety enhance The side mirror of the truck I rented was broken -> poor visibility Would be nice if it could be fixed, in ordered to not compromise safety. 2) Customer service Would be nice if the personal could take 2 min to present the vehicle and make a very quick tour in the already scratched and broken elements,( when picking up and also returning the vehicle). In my case the operator just gave me the key, and told me the truck is parked outside on your left, with no further information ! Thanks ! Seif

Seifollah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEEL D. 
Évaluation :
5

The store interior was a nightmare full of people not being helped, but the outdoor staff was helpful and made the return very easy.

Zakary E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Xinyi S. 
Évaluation :
5

U-Haul wasn't open when we arrived. I would suggest removing the ability to schedule a U-Haul before the store opens.

BENJAMIN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aurora F. 
Évaluation :
2

Customer service wasn't great.The vehicle was fine. Everything was disorganized. I understand that this is a busy time of year for the Boston area with respect to moving, however the staff had no handle on their inventory of Dollys and other moving equipment. If I reserve a dolly ahead of time I expect to have one available to me.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Excellent experience Fast efficient and smooth even in the face of this being a high demand weekend

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANGARAJAN S. 
Évaluation :
5

Both pickup and dropoff staff were courteous and efficient . Keep up the good work!

LAWRENCE W. 
Évaluation :
2

Truck was in considerably worse condition than the initial photos. For the second time there were no dollies available despite reserving them with my original booking. I had to grab my own furniture blankets from the storage area by climbing over piles of used blankets to get to a new pack. The credit card terminal froze prolonging checkout further. Clearly an understaffed location.

ANTHONY K. 
Évaluation :
2

This location was very busy and disorganized, it was the beginning of the month so this was to be expected to some extent, however, given this it should have been better staffed. I had reserved two dollies but when I arrived there were none available. Although I was reimbursed for them this severely hindered my move. Additionally, the truck I was given keys to was at the back of the lot behind others so I was not able to get it without having an already busy staff member come out and move them.

Ruth W. 
Évaluation :
5

Guy that checked me in is the best!

THOMAS A. 
Évaluation :
3

i was overcharged and called, they said it was going to be removed from my credit card but it wasn't. i had to put a stop on my credit card, not cool.

DIEGO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen D. 
Évaluation :
5

The truck smelled heavily of sea food. It was unpleasant. However the location itself was good. The person who attended us was very helpful and informative. So I want to give a special kudos to him.

AYESHA A. 
Évaluation :
1

The lady is extremely unprofessional and hostile, refused to take action and help, refused to provide name and worker ID, not following the CDC guidelines of facial covers, and even eat and drink while we're having conversation. Absolutely absurd.

yifan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
2

I had ordered 24 blankets and a dolly as well as the truck. On Aug. 26, at 9:30 am, they did not have any left, which is shocking. I had to drive to another U-haul and hope they would have some to give me. Fortunately, they had ten blankets left. I took them all. People usually rent a truck on their moving day. It is such a stressful day, in and of itself. But U-haul made it much more stressful. I was desperate for a dolly and a few blankets and I was lucky that another branch had it. I was also lucky that our movers were late. Everything should work like a clock on the moving day so that the moving day would be a success. U-haul should try to provide an excellent, impeccable service on such a stressful day to its customers, not the opposite (adding more stress to the game.) Very disappointed!

Mahdi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
4

Lots of space to park the vehicle.

NANCY L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIRT M. 
Évaluation :
4

Kevin was very helpful. He was professional, friendly and clear. At my request he showed me how to chain the trailer to my car.

SITA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
4

Rien

JACQUELINE M. 
Évaluation :
2

There was no uhaul staff and no instructions on how to park or where to go. Tons of people were dropping off uhauls at the same time preventing others from driving further in to the lot. It was chaos

RICHARDL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
1

They could not find the truck I reserved before a month. I had to wait 40 min and call customer service to resolve the issue. All the employees there are very rude, not there to help customers.

Dovran A. 
Évaluation :
2

I was over charged and had to go back to the location and ask for a refund.

ARNON Z. 
Évaluation :
4

S.O.

Miles H. 
Évaluation :
5

The store was very busy. The manager dealt with angry customers firmly but fairly and maintained a positive attitude with everyone else. My pickup location was changed late and not communicated properly to me so I had to go to two locations to pickup my trailer. If trailers are not available at a location, don't make it a choice when reserving.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
2

The Customer service was not great. I came in the night before to check on the reservation and ensure that everything was all set (I needed to pick up some mattress covers anyway)- the guy was short and acted as though my inquiry was nonsensical. When I arrived in the morning there was not indication of who worked there or how long we would be waiting - it is clear that u-haul is overworking and understaffing people. Then, when i get my truck - it did not have any furniture pads - I ordered 36. These are precisely the things that I checked on the night before. The person was unapologetic and said they can take it off the order - well that does me little good as now I needed to make last-minute arrangements - driving extra miles and spending 90 dollars are fewer furniture pads. Not to mention there were rocks and a dirty shirt in the Uhaul when I picked it up. Upon return I was then charged for 2 dollys instead of one. And because it is "self-check out" there was no manager there to speak about my concerns (as directed by the call line). Overall would not recommend.

Kristofer W. 
Évaluation :
5

Increase number of staff at peak periods of use. End of August is brutally busy!!

JANE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NURTAI L. 
Évaluation :
1

Very unprofessional service, was overcharged for items I did not select. Person at the pickup desk refused to acknowledge that I did not sign a contract for the uhaul nor did he ask me if I wanted to add the extras. He added the extra charges without asking, handed the keys, and rudely asked me to leave. Now waiting for UHaul to respond!

ALLEN NICHOLAS N. 
Évaluation :
4

I still haven't gotten my receipt and I dropped it off at like… 2

STEPHEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
4

Had to wait in line for over 30 min

Rachel S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

quick and easy drop off no issues

Gary S. 
Évaluation :
2

Extremely long line out the door to receive our truck, need more help at the desk during moving season. Woman at front desk somewhat unprofessional.

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaRae M. 
Évaluation :
3

More organized check-in/pick-up process

eric D. 
Évaluation :
1

Awful experience - was there for a 1,5 hours when I said I had a reservation. Staff was very rude to me and could not provide any of the things I had a reservation for (15ft truck and dolly). I got a 10ft truck and no dolly. The truck ran terribly. Seems like it had transmission problems, but it shifted very hard The agent also put in the wrong amount on the gas gauge, which cost me extra money

CURTIS H. 
Évaluation :
2

It took an hour waiting in line for me to get my UHaul. The place was severely understaffed. It threw off my entire moving schedule, which had been extensively planned in advance with many other moving parts, and this fucked it all up right from the start of the day. Other people were vocally expressing this at the location, as well. UHaul is supposed to be a crucial part of moving, and it really fucked me over. Also, they had me bring my vehicle back to the same location, even after I tried multiple times to bring it to the actual place I'm moving to, rather than driving back to where I don't live anymore - you know, the entire point of UHaul. In addition, my vehicle had warnings going off on the dash that were there when I got in, and that could not be fixed by me. Overall, very disappointed with the experience I had. It made an already-stressful time about 10x worse.

Nicole M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MUSTAFA I. 
Évaluation :
4

Brilliant help - they are tired and overworked and under paid … and still were trying to deal with “ hell week” as well as they could.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER G. 
Évaluation :
4

No problems. All went smoothly. Would recommend.

BRADFORD B. 
Évaluation :
5

Very friendly & knowledgable staff

LARRY N. 
Évaluation :
2

Try to charge me 10 $for wrong drop off location buy that was the drop off location , once again uhaul trying to rip people off

LOUIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
2

I was charged an after hours fee of 20 $even though I picked it up in the morning and dropped it off before noon on the same day.

Paul F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quinten N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
1

The parking lot was completely full at the end of the night and I had to wait for customer service for an hour before I could park my vehicle at 12 AM

Emily N. 
Évaluation :
5

The customer service person was very helpful.

LAKSHMIVARAHAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLEYURIE F. 
Évaluation :
5

Angel was very helpful

SETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W John C. 
Évaluation :
1

There was no where to drop off the truck so we needed to park at cvs.

JEREMY D. 
Évaluation :
4

cab of truck had cigarette ashes in it and dash had a few sticky spots where coffee had been spilled. especially in a COVID world, cab should be more thoroughly cleaned between uses. other than that --- we had a great experience!

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayland V. 
Évaluation :
3

The light barrier is broken before I used it.

Jiatao C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRIANA F. 
Évaluation :
4

The employee we trying to manage too many issues by himself. If there was more than one person in the location first thing in the morning, it would have made his life easier. But he was very nice and working hard.

JANET K. 
Évaluation :
2

Turn signal bulb was out. We had to stop at another U-HAUL location to get it replaced so that it would be safe to drive on NJTP. Van was full of trash from previous user. Also, oil change notification was on. Only 1/4 tank of gas at pickup and we ended up returning with 3/4 left.

CHRISTOPHER P. 
Évaluation :
5

High number of personal car only roads make navigation difficult and means I often am checking my phone. Could be opportunity to provide advice or new services.

Nicholas G. 
Évaluation :
3

they need more manpower to speed up the service. We waited for nearly 45 min to get the rented truck

LILUN H. 
Non les évaluations ont été soumises pour cet établissement.

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