Customer Reviews for U-Haul of Brighton

9419 évaluations

240 N Beacon St   Brighton, MA 02135
(Limited on street parking only)

(617) 782-0355

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 782-0355

240 N Beacon St
Brighton, MA 02135
(Limited on street parking only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff at this location could not have been nicer. We had an unexpected delay at the beginning and the staff worked with us to accommodate our needs. From the manager to the two excellent staff people on duty Sunday evening 5/9 we were just amazed by how kind and helpful everyone was to us. Thank you so much Brighton U-Haul for your fantastic customer service and care. You are appreciated!!

Courtney O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard M. 
Évaluation :
1

Only one person was working and unfortunately I can't say that she is interested in assisting me with the regular process. I already checked in online and I was asked the same information again. Then I was given the keys and told "vehicle is on the right side". When I got out, I saw several vehicles. I tried to find them from their plate number since I thought it was the plate number on the key chain, could not locate the vehicle. I went back and rep told seemed upset that I could not locate it and told me it is the code on the vehicle (how would I know this?). The vehicle had already damage on it and mileage was incorrect. I immediately responded to the text from U-haul to check the vehicle and its mileage. I had to take pictures of the damage of the vehicle and incorrect mileage and forward to u-haul to dispute. It took me time and it is the moving day for me, which time was precious. After I brought back the truck, she told me just to leave the keys and I am all set. Later that day I received a final bill from u-haul stating the incorrect mileage and was charged 21 dollars more, just because they have entered incorrect mileage for the truck. I had to call u-haul twice, first time waited 50 minutes and could not reach anyone, second time 35 minutes and had to email as well and it was not my fault. Not a single member of u-haul apologized for me. Very disappointed with all this, you can and should do better.

DENIZ E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
1

This place is actually horrible. They charged me for a surge charge when there was 15 vans outside waiting to be driven, and loads of keys on the door. Oh yeah, and I forgot to mention I rented a truck and they said it would be there, but when I got there they told me to come back at 1:30 PM. You should be paying me for wasting my time not double surge charging people while your staff facetimes friends at the front desk. Please get shut down immediately.

CHRISTOPHER K. 
Évaluation :
5

Great customer service at this location

KIRILL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laily D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hans S. 
Évaluation :
3

You need to give advance notice if the equipment ordered is unavailable. I ordered a dolly and furniture pads with my 10' truck and they had none available and gave me no advance notice. In fact the attendant didn't even mention it until I discovered my truck was empty as I was pulling out of the lot. I had to make due without either because I had no time to make other arrangements.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alec K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Halli G. 
Évaluation :
5

I reserved a truck in hyper park and these idiots didn't have my truck at all so I planed a 10am move and couldn't move wtf now I had to go to Brookline to get a truck and I was over charged I am call head quarters I am very dissatisfied

TANYA S. 
Évaluation :
5

Great hard working friendly staff

Kirill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxane S. 
Évaluation :
1

They read the mileage from the wrong truck and charged me for 80 miles instead of 10.

Lilia M. 
Évaluation :
1

Employees can wear their masks over their noses. The trucks can be left with full tanks so I am not paying for other people's gas when I truly leave it full. My truck reservation at 37 river street in Waltham was totally screwed up so I had to head to this location 40 minutes into my reservation time.

Ava B. 
Évaluation :
1

We were over charged for gas, we used vehicle for 16 miles and were charged for four gallons of gas.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin J. 
Évaluation :
2

I got charge for extra day but I am on time

Teeradech V. 
Évaluation :
4

Moving blankets should be rentable for 1 way travel

ERIK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil D. 
Évaluation :
3

The staff looked over worked, spread thin and disengaged. The truck had the side mirror hung on with duct tape, the oil change indicator was on, the low pressure indicator light was on. The gas tank was not topped off and was indicated on the app to be filled. The pictures shown on the app where different than the condition of the truck, so I had to spend time retaking all of them. The mileage on the truck was incorrect as well. The truck did it's job, and the staff did not slow me up.

JOHN S. 
Évaluation :
2

The van was new and in great condition. The customer service could have been better though.

RACHEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Staff was extremely helpful. Thank you!

Shane C. 
Évaluation :
5

Great manager izea and the rest of the crew are great people

Kirill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHEW N. 
Évaluation :
1

They did not inform everything clearly. I got charged 215 $dollars. I thought some of it deposit I will get refunded but when I dropped of the track other person said to me it is final price it is crazy if knew it was that expensive I would've rented. They should tell all details before people rent it!!!

cenk C. 
Évaluation :
1

Service so bad

JUHUN K. 
Évaluation :
5

Appreciated how easy the process was

NICHOLAS B. 
Évaluation :
5

Great manager and crew..

Kirill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAN G. 
Évaluation :
5

By far the best U Haul experience ever.I rent U Haul trucks every two weeks elsewhere.I told the manager that I've never gotten a commercial rate from U Haul. He immediately said he would see what he could do. Merci

MELISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

There was a problem with my first choice in locations as a customer damaged the trailer and returned it late. Manny from Somerville called me early before my pickup to let me know there was a problem. He made it seamless so I could go pick it up at another location where I ran into a real credit to your organization. I'm sorry that I've forgotten his name but he was the manager of Brighton. Super guy and he helped me out with a wiring issue on my truck. That's right he helped me with my truck. He came up with a solution to my bad plug and got me going in minutes. Great company. Great people. Nice little trailer too. My go to guys for moving stuff. Thanks UHaul!

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

Very knowledgeable and helpful I felt comfortable dealing with the gentleman that helped me

VINCENT T. 
Évaluation :
5

Yes very good like Service

NERY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSEY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

It was a please renting from U-Haul, North Beacon Street Brighton. Angelisa Tayler was professional and courteous.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUBURN K. 
Évaluation :
1

Are you more change really

KADRIYE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUBRATA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINEANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne M. 
Évaluation :
5

The rate was higher than we imagined. Overall okay.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY D. 
Évaluation :
5

Overall, I had a very good experience. There were a couple of mixups with the online aspect (pre check-in got stuck and drop off got hung up on Location Services failure on my iPhone...took extra 15 mins to get through that). The van performed fine and was reasonably clean...one small clump of dirt but otherwise fine.

JOHN G. 
Évaluation :
1

i rented a 20' truck on march 27 to be picked up on the 27th at 12 noon, when i got there {Somerville uhaul} the truck was dead, the agent removed a battery from another truck and installed it but it didn't start either, the agent asked me if i would take a 15' but none available ,then went to a 10' which i would have to wait 3 hours and was already 1:30 pm, after he found a 20' truck in Brighton ma. i went there and got the truck, so i paid for 24 hour rental but only had it for 3:45 hours so less than 4 hours and was told if i delivered after 7 pm it would cost me extra 20 dollars, now i lost 3 hours of moving time i travel more miles which i was charged for and had to really run like crazy besides i had 4 man at 20 dollars an hour = 80 times 3 hours that i lost = 240 , i think i lost with this deal big time and if i don't hear from u haul with some kind of offer i'll take my business elsewhere and give u haul a bad review, this wasn't the first time but not as bad, thank you Nelson Ferreira

NELSON F. 
Évaluation :
5

Improve your app so it works correctly.

STEPHEN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie H. 
Évaluation :
5

The mobile check in process stopped connecting to my phone, and the employees couldn't help due to the way your system is set up, since I had already initiated the check in process. The employees themselves were extremely friendly and tried to help in any way they could, but the mobile check in shouldn't be an isolated workflow. If we had not been able to connect, we would have had to cancel my reservation and re-write a contract. The employee also mentioned that the mobile check in can take up to 45 mins. The site gets 5 stars for the employees and truck availability, but the mobile check in gets 0.

Lea S. 
Évaluation :
3

Customer Service representatives are all outstanding! Only complaint is no parking.

SAMUEL F. 
Évaluation :
5

Honestly this is the best location I've dealt with. They're quick, efficient and the trucks & equipment are always clean and in great working condition. The manager, Isaiah does a phenomenal job and I can say the same for the rest of the staff. Christian who I've encountered with on the weekends has great customer service, well-mannered and very knowledgeable

KEITH M. 
Évaluation :
4

Keep up the standard

EDWARD J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FUQING W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
3

The experience was great but I'm just not sure about the extra 50 $rental charge and why that wasn't added into the estimate. Could someone help me to figure that out? It seems excessive after paying a rental fee, mileage fee and gas fee. A bit concerning.

Nicole C. 
Évaluation :
1

Improve your systems! It took 45 minutes just to process a rental I'd reserved well in advance. I was also overcharged.

MEGAN C. 
Évaluation :
5

Excellent customer service. The staff answered all my questions patiently and professionally when I picked up the truck. I was 30 mins late to return the truck and was charged two periods. After explaining what happened to truck, they waived my extra charge. The whole process was easy and quick!

YING L. 
Évaluation :
5

The associate who helped me hook up trailer was excellent. My wiring connector was bad, he diagnosed expertly.

DONALD L. 
Évaluation :
5

The truck and accessories were ready to go, the customer service agent at the desk was friendly and efficient, and the return drop off was quick and easy. I had a great experience.

Steven S. 
Évaluation :
2

I booked a truck at a particular location. However, the day of pickup, that location was closed and no one was responding to the phone. It took me 40min to get a hold of someone on the phone and figure out that the pickup location was changed to another one. I got told that the change in pickup location was communicated to me by leaving a voicemail the day before. Please for future changes like that, send an email and/or a text message.

Berenice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

libertad T. 
Évaluation :
5

Both the person who wrote the order and the person who received the trailer when I turned it in were courteous and helpful. Merci.

LAWRENCE W. 
Évaluation :
5

Starts 39.$

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick F. 
Évaluation :
5

Great staff

Henry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erich V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
5

I was not told about the 15 $fuel charge. I didn't use the truck for that long

Tejan P. 
Évaluation :
5

Thank You!!!

David E. 
Évaluation :
5

Customer service was great! The truck was clean, but a few things weren't working: no defrost and it was snowing; gauges said tire pressure was low but agent said that many of the warning lights were "busted". You hire great people. Now please service your fleet.

Donna M. 
Évaluation :
5

Personnel were polite, helpful, and followed all Covid-related procedures. Merci.

John K. 
Évaluation :
5

Service was great, only issue with the truck was a high pitched in the cab. Will use uhaul again

JORDAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean C. 
Évaluation :
4

Online processing did not work Again

Nasri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
5

Excellent communication and customer service from the entire team!

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUNILSINGH K. 
Évaluation :
5

Clean and organized shop. Lots of products to use for moving. Both guys (checking me in and out) were very good, professional, friendly and helpful. Merci.

FRANK H. 
Évaluation :
5

very good great service are congratulations

Warlen D. 
Évaluation :
5

Great crevice

ADAYDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENAN H. 
Non reviews have been submitted for this location.

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