Customer Reviews for U-Haul of Coralville

8 616 évaluations

2601 2nd St   Coralville, IA 52241
(@ Coral Ridge Mall)

(319) 338-2021

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(319) 338-2021

2601 2nd St
Coralville, IA 52241
(@ Coral Ridge Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

The DIY of all steps except key pick up and return on my phone was easy to navigate and very convenient. Employees at this location were very helpful and friendly.

Elliot B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Excellent Service

Kyle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

The staff was amazing and so kind!! From making the reservation to pick up and drop off! Nice job guys! Thanks for the awesome experience!

Rachel M. 
Évaluation :
4

The 5x8 trailer rented had two new tires; one had 65 lbs air & the other side only 35 lbs. This is basic checking need improved. I asked attendant if they greased the hitch socket; received affirmative reply. Discovered it was dry when several days later it had loosened the ball nut during turns. Other than these two issues, trailer trailed well and carried rated load nicely.

Roderick B. 
Évaluation :
4

Have better supply of trucks within the area. I was informed 1 day before my move I had to drive 72 miles to pick up "a" truck- not the size I reserved and certainly not the place I reserved it from. Had to rearrange time for my loaders to be there and the time I was planning on leaving. Not convinient! This was not the fault of location I picked it up at, but of U-Haul itself.

VICKIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG H. 
Évaluation :
3

Paying per mile sucks. It was much better when it was unlimited miles. The trucks are starting to show their age as well. They should be upgraded to save the customer gas, safety and everything else that comes with newer equipment.

JENNIFER H. 
Évaluation :
5

Very efficient

Brian G. 
Évaluation :
5

Thanks! What a great experience!

Mindy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYLE S. 
Évaluation :
5

no improvement needed at this location...the agent was VERY helpful AND friendly....!

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

The general manager helped me and was excellent. Very busy day and I was in and out.

GREG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

The two employees there were energetic, enthusiastic, and cordial.

HEATHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Customers loyal and regularly rent your equipments should be treated very special for price , reservations process, ....etc

MUSTAFA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas D. 
Évaluation :
4

Return process should be better. Should confirm return of box and track location. Site lost location of box. Thought I had box but had actual already been sent to final location.

DANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Excellent associate , very professional

GARY C. 
Évaluation :
2

The lady that helped me over charged me but the guy that took the truck fixed it. When I first got in there was a Gatorade bottle, no problem but my boyfriend forgot his phone in the truck and when I asked them to look and see they said it wasn't but we are welcome to come look, he found it right away after I had to drive back taking 20 minutes men I was already exhausted. I dont normally have a problem but I think it was one employee with a poor work ethic because we heard 2 different coworkers who we heard sounding irritated with him.

LISA B. 
Évaluation :
5

Never was notified of pick up location. Reserved online. Do not appreciate that neither size of rental or pick up location are supposed to be confirmed until day before move. In our case never received confirmation but calked local uhaul and they confirmed.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Great service as usual.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

I appreciate that this location opens at 7:00 a.m. Thanks for that.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis L. 
Évaluation :
5

No recommendations. Everyone was pleasant, polite, and professional. Thanks

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Goog job

Hernan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEKSEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Loreida B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan W. 
Évaluation :
1

I left comments in my closeout return process in your App. The experience was horrible! I booked well in advance for an 8am pickup in Coralville, IA and was GUARANTEED Mobile App pickup (Truck Share or whatever you call it). I arrived at 7:50am and as I clicked on the link to Pick Up my truck, I was given a message that the rental would be Hand Delivered from staff in the store. The store opened at 9am! I had 11 people waiting at the location where the move was taking place and the final delay was over 90 minutes. I called customer service #s trying to reconcile things only to be misdirected and misinformed and eventually handed to a person who was taking calls for the first time. Without a solution I was forced to wait for staff onsite and then was given a 26-ft truck in the worst condition I could imagine. There were 8 other trucks on the lot that ALL looked better. My rental had dents and scratches, was obviously very aged and drove very rough - no air ride in that old model. The noise of the truck was difficult to even speak over while in the cab, and leaking air around the windshield and door seals made it a very noisy ride. I still managed to get the truck back to Coralville in advance of my originally scheduled end time, and asked for a discount on my fuel and any extra miles as a courtesy. I'm assuming by my bill I did not receive these. I will NOT be recommending or using your services again if I can help it. The Coralville store's ratings were already very low and my personal experience will only decrease this further. I had more faith in Uhaul than this but your level of service has severely decreased.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIAL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN W. 
Évaluation :
5

The guys who tried to help me and my daughter were so incredibly helpful and patient. My daughter's car is lowered, so we couldn't get it up onto the tow attachment without an issue. The 2 guys (I believe one was named Travis but I didn't catch the other ones name), literally tried everything in order to get the car on the tow. Although they were unsuccessful, I appreciated the fact that they patiently attempted everythingâ€"they even stayed past closing time to help us. They ended up refunding me for the tow hitch and I ended up driving the uhaul back to NJ while my daughter drove her car.

Sheena B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
5

Great customer service! Really appreciate a smile from people we work with & Gary & Sylvia were wonderful to partner with for our rental.

CHRISTINE A. 
Évaluation :
5

None. Everything was wonderful.

JEAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

The chain had a hook missing. Instead of replacing the hook, they just bolted it to the frame and i had to MacGyver the safety chains myself. Otherwise it was a seamless and great experience.

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA M. 
Évaluation :
5

Appeared short staffed good staff though

Jay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

The driver, Rich, was excellent to work with. He called to confirm that he was dropping the container in the correct location and oriented it properly with ample room to load it. In the rush to pack my family's belongings, I accidentally left my water bottle behind. Rich graciously picked up the water bottle, which was left outside of the container, and delivered it to my home with the container. Superior customer service! I would definitely recommend this location to anyone!

dayna B. 
Évaluation :
4

This location is always super busy. People seem rushed and there isn't really time to assess whether things are working well or not.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

A+

SHANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mindi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

The drop off location was a seamless and friendly experience. It was much appreciated after the horrible pick up experience.

Wynnona F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danelle W. 
Évaluation :
5

great experience

Alex P. 
Évaluation :
5

Attentive customer service and quality personnel. All are knowledgeable.

Laura S. 
Évaluation :
5

Very professional and super friendly. Would definitely recommend

ELIZABETH L. 
Évaluation :
5

It went very well. i can't imagine it could have gone much better.

KOLIN H. 
Évaluation :
3

First of all they over charged me. I had the truck from 8:00 to 5:30 and they charged me for two days. They also charged me double for the pads that I rented. I had been gone from U Haul for one hour and got this text. Thank you for choosing U-Haul! Your order number is : 20299192. Your rental is due back in 3 hours at 11:59am CDT. Your drop-off location is U-HAUL OF CORALVILLE located at 2601 2ND ST, CORALVILLE IA. If you are dropping equipment after hours please use your mobile device to verify your equipment return by going to this link: https://www.uhaul.com/Orders/OrderDetail.aspx?resid=20299192&ln=Fritz or you can choose to have us verify it for you the next day for a 20 $convenience fee. As if moving isn't stressful enough and they are telling me to return the truck four hours after I rented it!! So I called and they couldn't figure out why I got the text! When I called to dispute my bill(my husband returned the truck) the gentleman said he would refund the daily truck rental and furniture pad fee but didn't know what the tax was on so wouldn't be refunding any tax. Of course the manager wasn't available so I have to call her back tomorrow. Now I wait and wonder if I will really get my money refunded. A very exasperating experience!!

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
5

Jill was very friendly and helpful. She got my information as quickly as possible and accompanied me to the traiIer I was renting. She was able to get it properly hooked up quickly and made sure it was safe to use. I had a very positive experience at this location. Big thank you and compliments to Jill!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zach B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cletris D. 
Évaluation :
5

We rented a Tow Dolly to haul a vehicle one way behind our RV. We were in and ready to roll out of U-Haul in Coralville Iowa in less than 30 minutes! Very efficient, helpful, and friendly staff.

Kim T. 
Évaluation :
5

Just what we needed

TAMBRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHY H. 
Évaluation :
3

The truck was not clean and the air conditioning did not work!

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasmine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

The vehicle I picked up already had damage to the roof (minor dents) and quick claim stickers, but I'm sure it's all on file already so I was only concerned I might be suspected of further damage caused by the previous driver(s). Otherwise I asked if I could use the GMC over the Transit this time around and it was available so it worked great. The alternator also showed signs of going out (battery voltage gauge kept reading high, then low, indicating a fault. But held out for the entirety of my needs so still good there as well but it could degrade for future customers building to a dead battery.

Francis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Non les évaluations ont été soumises pour cet établissement.

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