Customer Reviews for U-Haul of Falls Church

14 785 évaluations

1107 W Broad St   Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

(703) 534-2345

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(703) 534-2345

1107 W Broad St
Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawid P. 
Évaluation :
5

Having more moving pads in stock would be helpful!

Nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lubsan S. 
Évaluation :
5

EXCELENTE

Roberto H. 
Évaluation :
3

Don't like sharing your location. Calling or texting someone to confirm I returned the truck would have been better! I had a hard time sharing my location from my phone and had to use my husbands phone and then it worked

Randy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean Pierre T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny S. 
Évaluation :
5

Have the moving pads I reserved available.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
5

No issues

Carl G. 
Évaluation :
4

The truck was not clean to my standards. Cup holders were filthy. With covid still going around and just in general the cup holders should have been cleaned. It was an easy clean. The passenger side mirror through vibration or bumps would move. Eventually I could see not in the immediate lane to change lanes but a lane over. VERY DANGEROUS!!!! In those trucks the mirrors are crucial. shame on U-Haul.

Holly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earle R. 
Évaluation :
3

Staff was helpful and professional. However, truck was dirty, and contained leftover trash from previous renter. Gas tank was also less than three-quarters full (at mark between 1/2 and 3/4 full).

Valerie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
5

All was great. Wonderful customer service. Very nice and clean uhaul. Very easy to reserve, pickup, and return. Price was very reasonable.

Vernon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug T. 
Évaluation :
1

It is very expensive

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marija M. 
Évaluation :
2

I rented for 4 hours fro.2 to 6...and selected self checknout. But the process until it's approved took 30 minutes.. and the app was telling me that I had to return it by 6.. I lost 30 minutes. Also it has less gas and more miles than Indicated, but it said that I have to go to the counter for that, and it would take another 30 minutes. So basically I was stolen

Byron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Menachem S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
4

We used online check in/pick up and had a problem with the system requiring additional confirmation (passport, lease agreement, additional contact) with no advance notice this might be required. It made the whole thing stressful, delayed our move and was generally frustrating.

Anthony L. 
Évaluation :
3

My moving schedule was really tight and I expected that, since I booked my Uhaul over a month in advance, the truck would be available at the location and time that I'd put in my reservation. It was really shocking when Uhaul called the day before and told me that I'd need to go 45 minutes away to get the truck during rush hour and that it wouldn't be available until 8 hours later than I'd booked.

Daniel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oscar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal R. 
Évaluation :
5

Agent Javon at Location was Excellent. He helped me, was patient and nice. Thank you Javon. Employees like this should be commended

Maria K. 
Évaluation :
1

There was one employee working. I stood in line for almost two hours only to be told they couldn't extend my time with the truck. I wasn't able to move everything I needed to because of this. There were some people who made it to the front of the line after waiting for two hours to find out that this was the case and it was a deal breaker for them because they needed more time. Absolutely ridiculous. The one employee they had working needs to get paid more.

Olivia K. 
Évaluation :
2

U-Haul is a train wreck. The app doesn't work, and I had to wait in line for 45 minutes. They did not have the dolly even though I reserved it. They failed to notify me in advance so I had no chance to find another one. The place is always understaffed on Saturday morning when it is the busiest. I can't think of one good thing to say about it. It sucks.

Carl H. 
Évaluation :
3

Hire more staff for the am. Felt bad for javon

Fadi H. 
Évaluation :
2

More staff for processing customers. With online check-in already completed, it took 1h 15mins to pickup my vehicle. There was only 1 staff at the counter. The line was sooooooo long. I arrived on time for my 9am pickup reservation, but wasnt able to get to the counter and get my vehicle until 10:15 am!!! The single counter staff member was doing the best he could, but there needed to be at least 3 staff working the counter. Disrupted my moving plans. Not sure if i would use uhaul again given the absurd lines.

Derrick L. 
Évaluation :
5

Very nice service.. thank you!!

Misael G. 
Évaluation :
5

The employee who handled my transaction was simply kick ass and worked his tail off , if he does not own the shop , he should

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shogofa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeevan T. 
Évaluation :
4

Location is great and Bill was very helpful and knowledgeable.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
1

I supposed to pick up the truck at 10:00 a.m. and it was not ready, i had to wait there for over an hour, finally i got the truck. the guy was not very friendly and was not helpful.

juan O. 
Évaluation :
5

The sales person was great and helped be setup lights for the trailer. He went above and beyond. Merci.

Haar S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO P. 
Évaluation :
5

I am specially pleased with the suburb job Bill, the manager, did to assist us in store on Saturday 4/23. We didn't know that we have to reserve ahead of time. The line was quickly growing with Saturday movers and there is one employee assisting at the counter while the rest were helping others getting their vehicles and/or tools ready. It was 10:00 am in the morning and I thought it is going to take a long time to clear the lines and we may not get to finish our move today. This when I saw Bill emerging with stride through the door and up to the counter tackling two lines at the same time while responding to phone calls and informing those who are waiting in line about the need to reserve and how. I am glad that he was holding all the strings of the job and covering experienced and new customers at the same time. In the process, he was making sure that the one who was serving had his full attention while the one waiting were informed and assured that they will be served. Whether getting a customer a tool they need, meeting them outside to ensure that their order was ready, responding to other workers or a customer who needed an immediate attention, he did it professionally and with excellence , patiance, calmness, and resolve. I am glad that I wasn't able to find a vehicle in the three other locations I visited that morning so that I can see a suburb job done in action. Obviously, Bill is well respected by his clients and co-workers. When I returned the vehicle, I asked the genetleman who helped us with the return if the employee that was helping people yesterday was here because he did a super job. He said with pride, "it is Bill my manager... he is here". I thanked Bill and told him that, indeed, he is the employee of the year. Whether he will receive such a deserved honor or not, I don't know. But for me he is truly a distinguished manger and he made me experience with U-Haul one of a kind.

Ghada A. 
Évaluation :
5

Charles the desk manager deserves a raise. He was so professional and able to manage customer expectations well

charlene F. 
Évaluation :
5

Excellent team, very pleasant and knowledgeable. Fast and easy!

Danny Y. 
Évaluation :
4

The whole process went very well. This is the first time we have rented a U-haul vehicle in a long time. I was happy with the vehicle and the pickup process. The one improvement might be to have more than one person on site for the return process. The one guy there was really hustling to get it all done and did very well. Will be glad to use this location again.

John F. 
Évaluation :
5

Bryan was very helpful at pick up. Jerome was very friendly at dropping of. Merci

salomeh A. 
Évaluation :
5

Drop off couldn't have been easier. Easy walk to West Falls Metro station to get home.

Bradford P. 
Évaluation :
5

YOU NEED TO GIVE BILL A RAISE. BILL WORKS AT 1107 W BROAD ST. THIS MAN IS A LEGEND, HE DID 3 PEOPLE'S JOBS BY HIMSELF AND HAD A SMILE THE ENTIRE TIME. HELP AND PROTECT BILL AT ALL COSTS.

Ryan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

The location on 7610 Lee hwy is the worst place ever. Bad service and a bad all around experience. Never going there again.

aLONZO Z. 
Évaluation :
5

The online pickup was not user friendly and I ended up having to check in with the front desk.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas P. 
Évaluation :
1

We tried to do mobile check but it did not work. We spoke to the rep but he was very unhelpful. He disappeared for 5 mins. Then he said it was because we were 2 miles away. We were in the parking lot. He then said we couldn't bring the truck back that evening it would have to be tomorrow morning. Now I get the bill and it had an extra $20 charge. And he is the manger. He is very nasty, unhelpful. I hope someone reads this

Kim S. 
Évaluation :
4

Unlike the charleston location, Falls Churchs personal help unload the vehicle and were quick when I returned the 20 ft truck.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

I returned the trailer yesterday at about 4:30pm.but t did not get any paperwork and attendant just said it will be in my e-mail. When should I receive an e-mail confirmation?

Edmundo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
4

Provide all-day parking for people who are renting a truck and leaving a car. I had to park blocks away in a neighborhood.

Laurin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod C. 
Évaluation :
3

When I arrived on time, Friday at 8:30AM, there was only one employee working at the location. This employee was working extremely hard to process customers as fast as he could but could not keep up with the flow of customers since he was alone. I was disappointed that U-Haul would leave an employee alone at what I assume is one of the busiest points of the week. The location in Falls Church is very convenient for Arlington/Fairfax but the experience was not great.

Ryan C. 
Évaluation :
3

The person checking me out was not very friendly or customer oriented. Seemed annoyed that I was there.

Gary S. 
Évaluation :
3

The uhaul employee who helped me (I think his last name was Williams? it was Saturday 4/17/22 at 4pm in Falls Church) was excellent. He was the only person working and in the few minutes I was there he managed to help me and three other customers, one of whom was slightly agitated. He was well-informed, helpful, and calm despite the pressure. He deserves a bonus!!

Laila C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tristan H. 
Évaluation :
3

Took awhile to drop off the trailer. Too many customers for the number of staff.

Daryl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Our representative was friendly and knowledgeable. Easy pick up and return. Highly recommend

Mary C. 
Évaluation :
3

The guy working was their by himself. He was doing a great job but he needs help with the amount of people

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
4

Getting in and out of this location is difficult due to cross traffic.

Michael S. 
Évaluation :
5

The team at U-Haul of Falls Church are incredible. They went above and beyond to get me on my way. Really appreciate them helping me out.

Kevin C. 
Évaluation :
4

Easy drop off, did not even have to get out of my car. I did get out and checked in with the office staff, they told me I was good to go and I would get a receipt in my email. I got a call a day later saying my equipment was late and when could I drop it off. When I said I had already dropped it off they said great and hung up, a little concerning but then everything was figured out. Maybe a proof of drop off would be helpful?

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lake K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie M. 
Évaluation :
3

For some reason, the employee decided he should yell at me in my car like I worked for U-Haul.

VIRGIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody B. 
Évaluation :
5

Great customer service at this location!!

Richard R. 
Évaluation :
5

Great customer service at this location!

Margaret B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Short staffed. Waited in line 35 minutes to claim my reservation.

Carol L. 
Non les évaluations ont été soumises pour cet établissement.

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