Truck driver door needs repair. It does not close properly but needs to be slammed. The first stop I locked the door, it did not close properly, then I couldn't unlock it. The ignition switch is broken. It does not turn properly but does after multiple attempts by moving the key about. This is not a pleasant experience to believe you are locked out of the rental while you are on the road. Then get the door open and the vehicle does not start. I let the attendant know about these issues on return and he said that he knew about the issues. This vehicle needs repair before sending other out in it! I was charged a 25 $fee for leaving some dirt in the back of the vehicle. It was not overwhelming, clean up time about 2 minutes. I did not have a broom with me at delivery. Thank you for reading the to bottom of my comments. Best, Julie Hawley julie@BelvedereDesignGroup.comJulie H.
Trailer Rental & Towing in Falls Church, VA at U-Haul of Falls Church
Pour nous contacter
Falls Church, VA 22046
(Broad and West st NO CUSTOMER PARKING)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
One-Way and In-Town Local Rentals in Falls Church, VA 22046
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The gentleman who hooked up the trailer (He spoke English with a strong African accent) was not only extremely knowledgeable and helpful but was the epitome of customer service. He trouble shot the electrical (UHAUL installed) trailer connection and made necessary repairs on the spot. Outstanding service! Thank youTED H.
We have rented from the Falls church location on numerous occasions over the last 10 years, we have always had a great experience! Thanks!Sharon D.
Have more than one agent or register, this location always has one. Thank youHASSAN H.
Booking process is confusing. Truck is booked at a daily rate but then I find out I can only have it for 6 hrs because that's what I indicated was the likely time I would need. This needs to be clearer on the website. Billing me for my own estimated mileage and then crediting me when I come back with less is also confusing.Kevin D.
We highly recommend this U Haul location. The staff is well trained, polite, professional and knowledgeable. The pick up and drop off process is easy and quick.Alan M.
Staff greeted on arrival, 1st class service. Quick check out.MAX A.
Great place. Because of the condition of the truck they decided not to log it in so that it would not be rented to anyone. Yet they forgot to log it in so the day it was due Uhaul was calling me asking where it was. That's an issue. I get it and appreciate the thought.John T.
Great customer service!CARMELLAANTWANET S.
My contract was due on May 1st 7am, I drop off my truck a day before (4/30/2021) and more than 24 hours later my truck still showing in USE, I went to the location after calling 2 times and talk to the manager who told me that im good to go, 2 hours later finally they close my contract but Now they charge me extra because they took so much time to end the contract, so it is showing that i return my vehicle late, when i returned and day before it was due. Now im waiting for my refund.Lucas G.
Good customer serviceVishnu J.
Very kind serviceNESTORFABIAN M.
I am being charged wrong milage (65 miles instead of 25miles) and staff say they can't helpvikash K.
I think the people who work at the counter should remember that not everybody is familiar with the process of renting a truck. There was a latent impatience and unfriendliness from their part. Hope it's an exception, not a rule.Luis P.
Employee at the counter was difficult to deal with. Poor attitude or angry at something, not sure. I wanted out as fast as possible. The initial rental ad is very misleading and in no way reflects the end cost. It would have been cheaper at a rental car business.David W.
Hi, I ordered a uhaul and was unable to request a new drop off location so I cancelled the reservation and have yet to receive a refund. When I ordered a 2nd uhaul, the truck came without the dollies that I paid for.SHELDONCODY S.
The price was fair and accurate -- no tricks! Took a long while to check in and get my vehicle even though I had a reservation. There was a line. Not the employee's fault, though; some of the transactions take a long time. U-haul really needs to get their people some help. If there's a constant line, they can afford to have more than one person behind the counter.James C.
There was some debris in the trailerâ€”sand and dirt that we had to sweep out. Otherwise, it was a great experience. We have always found the Falls Church (on Broad Street) location to be very helpful and courteous.JAMES H.
The personnel in this location is not very friendly. They are not patient with customer's question, and not very politeJIN W.
Nothing wrong with the location or the personnel, but there are way too many issues with your website and the reservation process. Spending 45 minutes trying to access the reservation is beyond ridiculous. Next time I'll just wait in line and make the reservation in person.IBRAHEEMNAIM A.
Parking brake release handle on the truck had become separated from the truck and was very difficult to disengage.Marshall J.
thank u very much will rent againBENEDICTOLOPEZ M.
They were nice and helpful . Thanks for everythingTRANCIES S.
Used this location for 6 or 7 years. The equipment has been consistently great, the service at reception and drop off has been very good. They may be busy from time-to-time, sometime a short wait, but they have great inventory and lots of customers, so the occasional wait is fine.Stephen M.
Service easy and quick.mark C.