Évaluations des clients U-Haul of Farragut

Best U-Haul Center ever.

The staff at U-Haul of Farragut are always speedy and efficient at getting me signed up and on the road with my truck or trailer. They are also great when I make a return!!!

This place is so stream lined with a fast, friendly staff, drop off was a breeze and took only three minutes. Outstanding!

The gas gauge didn’t work properly so when I went to our gas in it, it kept showing it didn’t have any gas and I ended up putting $45 (up to full tank) And I only drove like 45 miles for the day. So it def didn’t take $45.... When i left it had a half tank when I returned it had a full tank There should have been some sort of refund for that cause that wasn’t right... it took pushing the gas gauge like 10 times and starting and turning off the car to get it to work

Always a good experience

I did everything online for quick checkin/ out but had to do it all over at the location because they stated no information was in the system. Was not the experience I anticipated.

They came and took my truck before my time was even up I didn't even get to use it at all

The guys there are always helpful and as quick as possible. I do really like the after hours return process.

Perfect

Great customer service!

This location is so efficient. It took less than 5 minutes to turn in and I never had to get out of my car. Very professional and friendly.

None

Met all expectations

They were over the top. Yes I would definitely recommend Super job.

This location is a full service U-Haul center, well laid out, organized, and inviting. Personnel met us in the yard, and assisted in spotting the trailer for drop-off. Check-in was fast and efficient.

Trailer leaked water. Had to drive 10 miles beyond other drop off locations.

The guys at this Uhaul location are great. I've never had anything but good experiences there. The equipment is always ready and the staff is friendly and helpful. I've seen the manager, Josh, there for years and he does a great job. I do not need a truck very often but when I do, the Farragut Uhaul is always my choice.

In the case of a "cab over" box, for all future customers who have to use a truck in the rain, I would suggest installing "gutters" on the front corners of the cab over box. It rained the whole day for me and every time I opened the door to get in or out of the cab, I had to a steady stream of water running off the top of the box that came came down right in the middle of the door openings. My Downs Syndrome son rode with me and we both got drencned whenever we entered or exited the cab. Other than that, the, move went well.

Have your employees show more interest in the customer. The only person in the shop when i walked in was another customer. When i did get served 15 minutes or so later he didn't seem interested in helping me.

Fantastic and helpful staff!

Went great

Tire straps and ratchet need to be replaced

Both the sales person and the return person were very nice and helpful. We will use this location again when we need U-Haul services.

The guy that helped me that morning went well above and beyond the normal protocol. He helped by turning over my hitch in order for the trailer to ride better. And when we discovered my signals weren't working correctly, he tested the wiring harness and the car and determined it was the harness that was defective. He replace the harness and then we were in business. I am really grateful for his help and patience.

It was perfect.

You need to more clearly mark the direction of the flow of traffic in the parking lot, or have the associate mention this to the customer before they drive off. I found myself driving out against traffic (white arrow painted on the pavement was pointing in where I was driving out). Fortunately, no one was tying to turn into U-Haul from Kingston Pike at that moment.

Make sure employee explains everything. We were not told anything about mileage. And after I dropped off the uhaul I was charged little extra because supposedly we went over the mileage

Smooth hassle free experience. Keep up the goo work

N/a - everything perfect!

Love the U-Haul in Farragut was excellent. Staff met us at the intake point and had everything ready to send us on our way in just minutes. Renting and using a U-Haul truck was a rewarding experience and a bargain over professional movers.

All of the employees were extremely helpful and knowledgeable. They checked out our truck and we were on our way in just minutes. Renting and returning the truck was very easy.

The truck cabin was smelling cigarette smoke....I think it will be good to keep a cabin spray inside

Completely opposite experiences. Love UHaul in Farragut.

Really nothing the help was very friendly and asked if they could carry my moving boxes out to my car and loaded them in??

My rental went smooth but when I drove on the highway I realized that this vechicle should not be on a road do to mechanical problem. At 45-50 MPH I was all over the road and I had to get off highway and use the streets. At 35-40 MPH it was not any better . Front end / steering and shocks/struts should be checked before someone else drives this truck. The only reason I did not go back to switch for a didferent unit was that I had a pickup some stuff from an auction at exact time. So this time Uhaul did not work for me ... and I must add that it was the most expensive rental in town (competition was out of small size trucks that day.

Would use again if occasion be needed

My meeting at this location was brief but efficient. Well done.

The "returns crew" were very responsive, courteous & helpful. -- I was impressed.

everything went well during drop off

Staff was very helpful and professional

The truck was the right size for the move. Truck drove awesomely!!Will rent again. Drop off was so convenient! Thanks

Explain where to locate the “tow/haul” button & show where the gas tanks are

Efficient and friendly check in process provided at this location.

I rent well over 50 trucks per year and the service and equipment is always 5 star. Josh Black the manager, is one of the most accommodating people that I have ever worked with. It is not necessary to send me any more of the review email because I will continue to use your services.

Dolly and furniture pads weren’t put in the truck

Vehicle was in excellent condition.

I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

We will definitely use this location again.

Great service and staff

Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!

Everyone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help